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We also saw that when their presence was restricted in health and care settings across the country, many unintended harms occurred that impacted the safety, experience and outcomes of those receiving care, their care partners and healthcare providers.",{"type":15,"attrs":2312,"content":2313},{"textAlign":53},[2314],{"text":2315,"type":348},"The Essential Together program was rapidly developed to respond to the needs and priorities of patients and their caregivers. It was designed as an open access program to ensure everyone within Canada and beyond, could access the materials and resources to enable caregiver presence to support the care of their loved ones. The program focused on guiding and impacting policies related to essential care partner presence, and the implementation of the policy guidance.",{"type":15,"attrs":2317,"content":2318},{"textAlign":53},[2319],{"text":2320,"type":348},"Between March 2020 and March 2023, the Essential Together program supported patients, families and caregivers, healthcare organizations and decision-makers to successfully integrate Essential Care Partners into health and care settings. ",{"id":16,"_uid":2322,"link":2323,"image":2324,"title":16,"video_id":16,"component":2129,"media_type":1335,"description":2330,"video_title":16},"7b48ca4a-e83f-4dd4-9e5f-c4ec32db2ec7",[],{"id":2325,"alt":2326,"name":16,"focus":16,"title":2327,"source":16,"filename":2328,"copyright":16,"fieldtype":283,"meta_data":2329,"is_external_url":285},114298842259159,"Three women sit together; one in a nurse uniform holding a tablet, one with a notebook and one looking at the tablet, all engaged in conversation.","Istock 1398086109 Nursewithpaitent&Caregiver Resized Web","https://a-ca.storyblok.com/f/850807391887861/7df2e177fe/istock-1398086109-nursewithpaitentandcaregiver-resized-web.png",{"alt":2326,"title":2327,"source":16,"copyright":16},{"type":12,"content":2331},[2332,2337,2346,2355,2364,2373,2382],{"type":15,"attrs":2333,"content":2334},{"textAlign":53},[2335],{"text":2336,"type":348},"We know there is different language and terminology used across the country, but to make sure we provide as much clarity as possible, in this context:",{"type":15,"attrs":2338,"content":2339},{"textAlign":53},[2340,2344],{"text":2341,"type":348,"marks":2342},"Blanket visitor restrictions ",[2343],{"type":1436},{"text":2345,"type":348},"refer to restrictions that extend to all “visitors” entering a facility, often without exceptions, including essential care partners.",{"type":15,"attrs":2347,"content":2348},{"textAlign":53},[2349,2353],{"text":2350,"type":348,"marks":2351},"Essential care partners ",[2352],{"type":1436},{"text":2354,"type":348},"provide physical, psychological and emotional support, as deemed important by the patient. This care can include support in decision making, care coordination and continuity of care. Essential care partners are identified by the patient (or substitute decision maker) and can include family members, close friends or other caregivers.",{"type":15,"attrs":2356,"content":2357},{"textAlign":53},[2358,2362],{"text":2359,"type":348,"marks":2360},"Patients ",[2361],{"type":1436},{"text":2363,"type":348},"includes residents and clients.",{"type":15,"attrs":2365,"content":2366},{"textAlign":53},[2367,2371],{"text":2368,"type":348,"marks":2369},"Patient partners ",[2370],{"type":1436},{"text":2372,"type":348},"include patients, residents, clients, families, caregivers and care partners, and others with lived experience who are working together with teams to improve the quality and safety of healthcare.",{"type":15,"attrs":2374,"content":2375},{"textAlign":53},[2376,2380],{"text":2377,"type":348,"marks":2378},"Health and care facilities ",[2379],{"type":1436},{"text":2381,"type":348},"refers to hospitals, long-term care/residential care/nursing homes and other congregate care settings as well as primary care and outpatient care settings.",{"type":15,"attrs":2383,"content":2384},{"textAlign":53},[2385,2389],{"text":2386,"type":348,"marks":2387},"Open family presence policies ",[2388],{"type":1436},{"text":2390,"type":348},"support the presence of essential care partners at patient bedside at any time and not restricted by “visiting hours.”",{"id":2392,"_uid":2393,"items":2394,"title":2730,"component":1089,"description":2731},"resources","9e17ad6c-0885-4f24-b086-eb9736c92933",[2395,2526,2547,2654],{"_uid":2396,"title":2397,"ctaLeft":2398,"ctaRight":2404,"component":374,"columnLeft":2405,"columnRight":2479},"c116a984-a587-4736-b68d-61799e648d4f","Essential Together Pledge",[2399],{"_uid":2400,"link":2401,"label":2403,"component":1165},"a87f4d3e-0e49-4254-8b07-7792fea20d9b",{"id":16,"url":2402,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":2402},"https://a-ca.storyblok.com/f/850807391887861/b444e3eba2/the-essential-together-pledge-eng.pdf","Download the Pledge",[],{"type":12,"content":2406},[2407,2412,2477],{"type":15,"attrs":2408,"content":2409},{"textAlign":53},[2410],{"text":2411,"type":348},"Organizations who have made the pledge:",{"type":378,"content":2413},[2414,2421,2428,2435,2442,2449,2456,2463,2470],{"type":381,"content":2415},[2416],{"type":15,"attrs":2417,"content":2418},{"textAlign":53},[2419],{"text":2420,"type":348},"Forest Dale Home Inc.",{"type":381,"content":2422},[2423],{"type":15,"attrs":2424,"content":2425},{"textAlign":53},[2426],{"text":2427,"type":348},"Saskatchewan Health Quality Council",{"type":381,"content":2429},[2430],{"type":15,"attrs":2431,"content":2432},{"textAlign":53},[2433],{"text":2434,"type":348},"St. Joseph's Health Centre Guelph",{"type":381,"content":2436},[2437],{"type":15,"attrs":2438,"content":2439},{"textAlign":53},[2440],{"text":2441,"type":348},"Tideview Terrace",{"type":381,"content":2443},[2444],{"type":15,"attrs":2445,"content":2446},{"textAlign":53},[2447],{"text":2448,"type":348},"William Osler Health System",{"type":381,"content":2450},[2451],{"type":15,"attrs":2452,"content":2453},{"textAlign":53},[2454],{"text":2455,"type":348},"MacEwan University",{"type":381,"content":2457},[2458],{"type":15,"attrs":2459,"content":2460},{"textAlign":53},[2461],{"text":2462,"type":348},"Hearthstone Manor Residential Care Facility",{"type":381,"content":2464},[2465],{"type":15,"attrs":2466,"content":2467},{"textAlign":53},[2468],{"text":2469,"type":348},"Sault Area Hospital",{"type":381,"content":2471},[2472],{"type":15,"attrs":2473,"content":2474},{"textAlign":53},[2475],{"text":2476,"type":348},"ISMP Canada",{"type":15,"attrs":2478},{"textAlign":53},{"type":12,"content":2480},[2481,2486,2491,2496],{"type":15,"attrs":2482,"content":2483},{"textAlign":53},[2484],{"text":2485,"type":348},"The Essential Together Pledge was created as a way for health and care organizations to show they recognize and value the role of Essential Care Partners and are committed to working together with those who are receiving care, caregivers and staff to develop and implement policies that support patient and caregiver partnership in care.",{"type":15,"attrs":2487,"content":2488},{"textAlign":53},[2489],{"text":2490,"type":348},"We welcome organizations to continue to access and integrate the pledge into the development of their organizations policies and programs.",{"type":15,"attrs":2492,"content":2493},{"textAlign":53},[2494],{"text":2495,"type":348},"\"We value the role of Essential Care Partners and recognize how this role is different from a visitor. As a result, we are committed to working together with those who are receiving care, caregivers and staff to take the following actions:",{"type":378,"content":2497},[2498,2505,2512,2519],{"type":381,"content":2499},[2500],{"type":15,"attrs":2501,"content":2502},{"textAlign":53},[2503],{"text":2504,"type":348},"We will engage with those who are receiving care, caregivers, and staff to review existing visitor and caregiver presence policies and practices.",{"type":381,"content":2506},[2507],{"type":15,"attrs":2508,"content":2509},{"textAlign":53},[2510],{"text":2511,"type":348},"We will work in collaboration with those who are receiving care, caregivers, and staff to develop and implement person-centred policies, practices, and programs that enable the presence of essential care partners at all times, ensuring compassion, equity, dignity, safety, and well-being for all.",{"type":381,"content":2513},[2514],{"type":15,"attrs":2515,"content":2516},{"textAlign":53},[2517],{"text":2518,"type":348},"We will be transparent with our caregiver presence policies and practices and ensure clear and consistent communication.",{"type":381,"content":2520},[2521],{"type":15,"attrs":2522,"content":2523},{"textAlign":53},[2524],{"text":2525,"type":348},"We will promote the role and benefits of essential care partners across our organization and the health system.\"",{"_uid":2527,"title":2528,"ctaLeft":2529,"ctaRight":2530,"component":374,"columnLeft":2536,"columnRight":2543},"592c9871-0a2f-4e67-8b48-469b9ade0188","Essential Together Tool",[],[2531],{"_uid":2532,"link":2533,"label":2535,"component":1165},"c05e3019-5f37-4bf4-9c61-c0641596615d",{"id":16,"url":2534,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":2534},"https://a-ca.storyblok.com/f/850807391887861/760ae978e5/20210722-essentialtogethertool-en.pdf","Download the tool",{"type":12,"content":2537},[2538],{"type":15,"attrs":2539,"content":2540},{"textAlign":53},[2541],{"text":2542,"type":348},"Use the Essential Together Tool to identify strengths and areas for improvement within your organization.",{"type":12,"content":2544},[2545],{"type":15,"attrs":2546},{"textAlign":53},{"_uid":2548,"title":2549,"ctaLeft":2550,"ctaRight":2556,"component":374,"columnLeft":2557,"columnRight":2560},"167df29d-f88d-4d03-aae2-507e1557806e","Essential Together Evidence Brief",[2551],{"_uid":2552,"link":2553,"label":2555,"component":1165},"60110f9b-3bfb-47a5-9728-5acd1d4da5bb",{"id":16,"url":2554,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":2554},"https://a-ca.storyblok.com/f/850807391887861/d621384808/evidence-brief-en-final-ua.pdf","Download Evidence Brief",[],{"type":12,"content":2558},[2559],{"type":15},{"type":12,"content":2561},[2562,2567,2597,2602],{"type":15,"attrs":2563,"content":2564},{"textAlign":53},[2565],{"text":2566,"type":348},"During the COVID‑19 pandemic, early and tight blanket restrictions were placed on “visitors” in healthcare institutions, including acute care and rehabilitation hospitals, long‑term care homes, and in other residential congregate care settings. Well into the first year of the pandemic, emerging evidence demonstrated the significant impact such restrictions had on the quality of life and physical and emotional/psychological well‑being of many people – including patients* families, caregivers, and providers. The ‘Evidence Brief’, completed in November 2020, provides a synopsis of evidence regarding the presence of caregivers as essential care partners in the following four key areas:",{"type":378,"content":2568},[2569,2576,2583,2590],{"type":381,"content":2570},[2571],{"type":15,"attrs":2572,"content":2573},{"textAlign":53},[2574],{"text":2575,"type":348},"Benefits of family caregiver presence: Highlights the growing body of evidence that demonstrates improvements in patient safety, patient experience, patient outcomes and patient care with presence of essential care partners across a range of institutional care settings.",{"type":381,"content":2577},[2578],{"type":15,"attrs":2579,"content":2580},{"textAlign":53},[2581],{"text":2582,"type":348},"Better Together: family caregiver presence policies in hospitals across Canada. Results of previous CFHI programming in Better Together demonstrate shifts in family presence policies in hospitals across Canada over the past 5 years; changes in family presence policies are also noted during COVID-19 in hospitals and long-term care settings.",{"type":381,"content":2584},[2585],{"type":15,"attrs":2586,"content":2587},{"textAlign":53},[2588],{"text":2589,"type":348},"Transmission of COVID-19 in hospitals and long-term care: Reports on the transmission of COVID-19 within facilities during this time of pandemic.",{"type":381,"content":2591},[2592],{"type":15,"attrs":2593,"content":2594},{"textAlign":53},[2595],{"text":2596,"type":348},"Impacts of restrictive visiting policies during COVID-19 in hospitals and long-term care: Emerging evidence highlights the multitude of risks noted to patient care, patient safety and patient outcomes, as well as impacts on families.",{"type":15,"attrs":2598,"content":2599},{"textAlign":1485},[2600],{"text":2601,"type":348},"Throughout the COVID-19 pandemic, this body of evidence continues to grow. The 'Evidence Brief Addendum' adds to the initial 'Evidence Brief' by providing an updated synopsis of evidence regarding the presence of essential care partners that has emerged between the fall of 2020 and July 2021. The Addendum focuses on the following three key areas:",{"type":378,"content":2603},[2604,2611,2618,2627,2641],{"type":381,"content":2605},[2606],{"type":15,"attrs":2607,"content":2608},{"textAlign":53},[2609],{"text":2610,"type":348},"Caregiver presence policies that have continued to change throughout the COVID-19 pandemic across Canada: Increased understanding of COVID-19, notable impacts of restrictive policies on patients, and community transmission rates influenced the ongoing changes to provincial and territorial directives related to visitor policies throughout the pandemic. More recent directives indicate that a more balanced approach to enable the physical presence of caregivers. However, implementation of these directives remains inconsistent within provinces, territories and regions, even in times of reducing COVID-19 prevalence and increasing vaccine uptake.",{"type":381,"content":2612},[2613],{"type":15,"attrs":2614,"content":2615},{"textAlign":53},[2616],{"text":2617,"type":348},"Transmission of COVID-19 in hospitals and long-term care: Numerous studies conducted through the pandemic are consistent with pre-pandemic literature, which demonstrates family presence does not increase rates of COVID-19 transmission when supported and highlights the success of infection and prevention control measures that support safety and limits transmission in health and care settings.",{"type":381,"content":2619},[2620,2625],{"type":15,"attrs":2621,"content":2622},{"textAlign":53},[2623],{"text":2624,"type":348},"Impact of restrictive visiting policies during COVID-19 in hospitals and long-term care: There is a significant amount of evidence that highlights the multitude of risks to the care, safety, and outcomes of patients, as well as impact on families and caregivers, health and care providers, and the health system.",{"type":15,"attrs":2626},{"textAlign":53},{"type":381,"content":2628},[2629],{"type":15,"attrs":2630,"content":2631},{"textAlign":53},[2632,2639],{"text":2633,"type":348,"marks":2634},"Download Evidence Brief Addendum",[2635],{"type":1391,"attrs":2636},{"href":2637,"uuid":53,"anchor":53,"custom":2638,"target":1646,"linktype":283},"https://a-ca.storyblok.com/f/850807391887861/97aaec5114/hec-10570-evidencebrief-addendum-care-partners.pdf",{},{"text":2640,"type":348}," (August 2021)",{"type":381,"content":2642},[2643],{"type":15,"attrs":2644,"content":2645},{"textAlign":53},[2646,2652],{"text":2633,"type":348,"marks":2647},[2648],{"type":1391,"attrs":2649},{"href":2650,"uuid":53,"anchor":53,"custom":2651,"target":1646,"linktype":283},"https://a-ca.storyblok.com/f/850807391887861/84679d3366/essential-together-evidence-brief-addendum-july-2023-en-final.pdf",{},{"text":2653,"type":348}," (July 2023)",{"_uid":2655,"title":2656,"ctaLeft":2657,"ctaRight":2658,"component":374,"columnLeft":2659,"columnRight":2662},"cf07d67b-7d95-4138-b711-db840ee9fe93","Essential Together Policy Scans",[],[],{"type":12,"content":2660},[2661],{"type":15},{"type":12,"content":2663},[2664,2669],{"type":15,"attrs":2665,"content":2666},{"textAlign":53},[2667],{"text":2668,"type":348},"These scans review the provincial and territorial government guidance for essential care partner presence and visitor policies. They provide a glimpse into the visiting guidelines and requirements at acute care and long-term care facilities across the province.",{"type":378,"content":2670},[2671,2683,2695,2706,2718],{"type":381,"content":2672},[2673],{"type":15,"attrs":2674,"content":2675},{"textAlign":53},[2676],{"text":2677,"type":348,"marks":2678},"Download the March 2023 Summary of Essential Care Partner and Visitor Policies across Canada",[2679],{"type":1391,"attrs":2680},{"href":2681,"uuid":53,"anchor":53,"custom":2682,"target":1646,"linktype":283},"https://a-ca.storyblok.com/f/850807391887861/dea2b2fff3/summaryessentialcarepartnerandvisitorpolicies-en-final.pdf",{},{"type":381,"content":2684},[2685],{"type":15,"attrs":2686,"content":2687},{"textAlign":53},[2688],{"text":2689,"type":348,"marks":2690},"Download the July 2022 Provincial Summary of Essential Care Partner and Visitor Policies",[2691],{"type":1391,"attrs":2692},{"href":2693,"uuid":53,"anchor":53,"custom":2694,"target":1646,"linktype":283},"https://a-ca.storyblok.com/f/850807391887861/ec1fc2ccbd/20221026-provincialpolicysummary-definitionreview-en.pdf",{},{"type":381,"content":2696},[2697],{"type":15,"attrs":2698,"content":2699},{"textAlign":53},[2700],{"text":2701,"type":348,"marks":2702},"Download the July 2022 Identifying Essential Care Partners in Provincial and Territorial Visiting Policies Scan",[2703],{"type":1391,"attrs":2704},{"href":2693,"uuid":53,"anchor":53,"custom":2705,"target":1646,"linktype":283},{},{"type":381,"content":2707},[2708],{"type":15,"attrs":2709,"content":2710},{"textAlign":53},[2711],{"text":2712,"type":348,"marks":2713},"Download the February 2022 Policy Scan",[2714],{"type":1391,"attrs":2715},{"href":2716,"uuid":53,"anchor":53,"custom":2717,"target":1646,"linktype":283},"https://a-ca.storyblok.com/f/850807391887861/5b4c67b251/2022-02-et-omicron-scan-en.pdf",{},{"type":381,"content":2719},[2720],{"type":15,"attrs":2721,"content":2722},{"textAlign":53},[2723],{"text":2724,"type":348,"marks":2725},"Download the October 2021 Policy Scan",[2726],{"type":1391,"attrs":2727},{"href":2728,"uuid":53,"anchor":53,"custom":2729,"target":1646,"linktype":283},"https://a-ca.storyblok.com/f/850807391887861/25a55405bc/20211101-etprovincialscan-en.pdf",{},"Essential Together Resources",{"type":12,"content":2732},[2733],{"type":15},{"id":16,"_uid":2735,"items":2736,"title":4266,"component":1089,"description":4267},"5315b88e-a80f-4e5d-aefe-8fd674d05be2",[2737,2794,2848,2936,3009,3081,3155,3191,3275,3322,3387,3435,3498,3551,3587,3667,3743,3809,3871,3943,3994,4065,4168],{"_uid":2738,"title":2739,"ctaLeft":2740,"ctaRight":2746,"component":374,"columnLeft":2747,"columnRight":2780},"c23d4a38-6952-46b9-9db3-61de2331651c","Supporting family caregivers in British Columbia: advancing caregiver friendly health care",[2741],{"_uid":2742,"link":2743,"label":2745,"component":1165},"9b1b6ddf-1c2b-420e-bc92-db4ea6c9fc10",{"id":16,"url":2744,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":2744},"https://youtu.be/I_CcJDN_2Fo","Watch the recording",[],{"type":12,"content":2748},[2749,2756,2764],{"type":15,"attrs":2750,"content":2751},{"textAlign":53},[2752],{"text":2753,"type":348,"marks":2754},"March 15, 2023",[2755],{"type":1436},{"type":1340,"attrs":2757,"content":2759},{"level":2758,"textAlign":53},4,[2760],{"text":2761,"type":348,"marks":2762},"Speakers",[2763],{"type":1436},{"type":378,"content":2765},[2766,2773],{"type":381,"content":2767},[2768],{"type":15,"attrs":2769,"content":2770},{"textAlign":53},[2771],{"text":2772,"type":348},"Barbara MacLean, Executive Director",{"type":381,"content":2774},[2775],{"type":15,"attrs":2776,"content":2777},{"textAlign":53},[2778],{"text":2779,"type":348},"Wendy Johnstone, Director of Programs and Innovation.",{"type":12,"content":2781},[2782],{"type":15,"attrs":2783,"content":2784},{"textAlign":53},[2785,2792],{"text":2786,"type":348,"marks":2787},"Family Caregivers of BC",[2788],{"type":1391,"attrs":2789},{"href":2790,"uuid":53,"anchor":53,"custom":2791,"target":1395,"linktype":1396},"https://www.familycaregiversbc.ca/",{},{"text":2793,"type":348}," (FCBC) proudly and compassionately supports over one million people in British Columbia who provide care and support to a family member or friend living with disease, disability or frailty due to aging. Their mission is to improve the quality of life of family and friend caregivers through support, information, education and leadership. FCBC’s health system collaboration work over the past 13 years has been focused on strengthening the voice of family caregivers and the significance of their role. As a partner in the BC Ministry of Health’s Patients as Partners Initiative, they adopted the “nothing about me without me” value of person and family centered care. This session will describe their efforts to engage with the health sector and effect systemic, structural and cultural changes at the micro, meso and macro levels so that family caregivers are valued, recognized and included as partners in care.",{"_uid":2795,"title":2796,"ctaLeft":2797,"ctaRight":2802,"component":374,"columnLeft":2803,"columnRight":2841},"6be036ae-cb85-4b58-87c5-218834796e52","Partners in Care: Implementation of the Essential Caregiver Program at Oak Valley Health",[2798],{"_uid":2799,"link":2800,"label":2745,"component":1165},"6ed04539-6a7a-4032-9d65-390cab409640",{"id":16,"url":2801,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":2801},"https://youtu.be/jTvLKMD9OOk",[],{"type":12,"content":2804},[2805,2812,2818],{"type":15,"attrs":2806,"content":2807},{"textAlign":53},[2808],{"text":2809,"type":348,"marks":2810},"February 15, 2023",[2811],{"type":1436},{"type":1340,"attrs":2813,"content":2814},{"level":2758,"textAlign":53},[2815],{"text":2761,"type":348,"marks":2816},[2817],{"type":1436},{"type":378,"content":2819},[2820,2827,2834],{"type":381,"content":2821},[2822],{"type":15,"attrs":2823,"content":2824},{"textAlign":53},[2825],{"text":2826,"type":348},"Kanwal Ali, Quality and Patient Safety Specialist",{"type":381,"content":2828},[2829],{"type":15,"attrs":2830,"content":2831},{"textAlign":53},[2832],{"text":2833,"type":348},"Elaine Richards, Manager, Quality and Patient Safety",{"type":381,"content":2835},[2836],{"type":15,"attrs":2837,"content":2838},{"textAlign":53},[2839],{"text":2840,"type":348},"Michelle Samm, Director, Quality, Patient Safety, Patient Experience & Relations and IPAC",{"type":12,"content":2842},[2843],{"type":15,"attrs":2844,"content":2845},{"textAlign":53},[2846],{"text":2847,"type":348},"Oak Valley Health developed an Essential Caregiver Program to support the safe reintegration of families and loved ones in the patient’s care throughout their hospital journey. Essential caregivers are chosen by the patient to assist with patient care and well-being while in the hospital and are considered to be an integral part of the care team. This session will provide an overview of the development and implementation of this program.",{"_uid":2849,"title":2850,"ctaLeft":2851,"ctaRight":2856,"component":374,"columnLeft":2857,"columnRight":2882},"5e4a705d-5053-4ff2-b5ea-bcca41e44c81","A policy approach to a better caregiving landscape in Canada",[2852],{"_uid":2853,"link":2854,"label":2745,"component":1165},"9a59ec25-ce9f-412d-ae3a-1734d65caf35",{"id":16,"url":2855,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":2855},"https://youtu.be/WKqLdTv5_cA",[],{"type":12,"content":2858},[2859,2866,2873],{"type":15,"attrs":2860,"content":2861},{"textAlign":53},[2862],{"text":2863,"type":348,"marks":2864},"January 18, 2023 ",[2865],{"type":1436},{"type":1340,"attrs":2867,"content":2868},{"level":2758,"textAlign":53},[2869],{"text":2870,"type":348,"marks":2871},"Speaker",[2872],{"type":1436},{"type":378,"content":2874},[2875],{"type":381,"content":2876},[2877],{"type":15,"attrs":2878,"content":2879},{"textAlign":53},[2880],{"text":2881,"type":348},"Liv Mendelsohn, M.A., M.Ed. (she/her), Executive Director Canadian Centre for Caregiving Excellence ",{"type":12,"content":2883},[2884,2898,2905],{"type":15,"attrs":2885,"content":2886},{"textAlign":53},[2887,2889,2896],{"text":2888,"type":348},"Caregiving is the next frontier of public policy in Canada. Across the country, caregivers and care providers support the people we love with very little assistance from our governments. In this session, Liv Mendelsohn, Executive Director of the Canadian Centre for Caregiving Excellence (CCCE), will show how doing better is possible. CCCE recently launched ",{"text":2890,"type":348,"marks":2891},"Giving Care: An Approach to a Better Caregiving Landscape in Canada",[2892],{"type":1391,"attrs":2893},{"href":2894,"uuid":53,"anchor":53,"custom":2895,"target":1395,"linktype":1396},"https://canadiancaregiving.org/giving-care/",{},{"text":2897,"type":348},", a wide-ranging policy whitepaper that lays out the state of caregiving and offers policy solutions for how to make Canada the best place in the world to give and receive care. Learn how good public policy – proper income supports, improved tax credits, and accessible services, among others – can help caregivers, care providers, and care recipients. ",{"type":1340,"attrs":2899,"content":2900},{"level":2758,"textAlign":53},[2901],{"text":2902,"type":348,"marks":2903},"Resources",[2904],{"type":1436},{"type":378,"content":2906},[2907,2922],{"type":381,"content":2908},[2909],{"type":15,"attrs":2910,"content":2911},{"textAlign":53},[2912,2920],{"text":2913,"type":348,"marks":2914},"Giving Care: An approach to a better caregiving landscape in Canada",[2915,2918],{"type":1391,"attrs":2916},{"href":2894,"uuid":53,"anchor":53,"custom":2917,"target":1395,"linktype":1396},{},{"type":1291,"attrs":2919},{"color":16},{"text":2921,"type":348}," ",{"type":381,"content":2923},[2924],{"type":15,"attrs":2925,"content":2926},{"textAlign":53},[2927],{"text":2928,"type":348,"marks":2929},"Building a Better System to Support Canadian Family Caregivers webinar",[2930,2934],{"type":1391,"attrs":2931},{"href":2932,"uuid":53,"anchor":53,"custom":2933,"target":1395,"linktype":1396},"https://www.caregivercare.ca/completed-webinars",{},{"type":1291,"attrs":2935},{"color":16},{"_uid":2937,"title":2938,"ctaLeft":2939,"ctaRight":2944,"component":374,"columnLeft":2945,"columnRight":2983},"a45eb6cc-b00e-497a-9c97-1495534b3bb2","Learning from Each Other – Implementing the Essential Partners-in-Care program at Lakeridge Health",[2940],{"_uid":2941,"link":2942,"label":2745,"component":1165},"82b48134-53e8-4961-8740-37d8de187da3",{"id":16,"url":2943,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":2943},"https://youtu.be/ABEunrT3qyE",[],{"type":12,"content":2946},[2947,2954,2960],{"type":15,"attrs":2948,"content":2949},{"textAlign":53},[2950],{"text":2951,"type":348,"marks":2952},"Nov 16, 2022",[2953],{"type":1436},{"type":1340,"attrs":2955,"content":2956},{"level":2758,"textAlign":53},[2957],{"text":2761,"type":348,"marks":2958},[2959],{"type":1436},{"type":378,"content":2961},[2962,2969,2976],{"type":381,"content":2963},[2964],{"type":15,"attrs":2965,"content":2966},{"textAlign":53},[2967],{"text":2968,"type":348},"Lina Reid, Consultant, Patient Experience, Lakeridge Health",{"type":381,"content":2970},[2971],{"type":15,"attrs":2972,"content":2973},{"textAlign":53},[2974],{"text":2975,"type":348},"Marina Gaziani, Consultant, Patient Experience, Lakeridge Health",{"type":381,"content":2977},[2978],{"type":15,"attrs":2979,"content":2980},{"textAlign":53},[2981],{"text":2982,"type":348},"Alison Kilbourn, Project Lead, Strategic Partnerships & Innovation, The Ontario Caregiver Organization",{"type":12,"content":2984},[2985,2990,2996],{"type":15,"attrs":2986,"content":2987},{"textAlign":1485},[2988],{"text":2989,"type":348},"This session will focus on the implementation journey of the Essential Partner-in-Care (EPC) program at Lakeridge Health, including why the program was developed, the various components of the program, and challenges and successes of the program roll-out so far. It will also include a brief overview of the Ontario Caregiver Organization’s Caregivers as Partners Learning Collaborative and highlight key learnings from cross-sectors partners that support the inclusion of caregivers.",{"type":1340,"attrs":2991,"content":2992},{"level":2758,"textAlign":1485},[2993],{"text":2902,"type":348,"marks":2994},[2995],{"type":1436},{"type":378,"content":2997},[2998],{"type":381,"content":2999},[3000],{"type":15,"attrs":3001,"content":3002},{"textAlign":53},[3003],{"text":3004,"type":348,"marks":3005},"The Ontario Caregiver Organization",[3006],{"type":1391,"attrs":3007},{"href":3008,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://ontariocaregiver.ca/",{"_uid":3010,"title":3011,"ctaLeft":3012,"ctaRight":3017,"component":374,"columnLeft":3018,"columnRight":3049},"723917f1-6307-441c-bb5e-ae8c2be693d6","How safe is your care? Building capacity for patient safety in partnership with providers, patients and essential care partners",[3013],{"_uid":3014,"link":3015,"label":2745,"component":1165},"0dd7973e-688a-416a-a548-0a890064f741",{"id":16,"url":3016,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3016},"https://youtu.be/2gyliPG6XRc",[],{"type":12,"content":3019},[3020,3027,3033],{"type":15,"attrs":3021,"content":3022},{"textAlign":53},[3023],{"text":3024,"type":348,"marks":3025},"October 19, 2022",[3026],{"type":1436},{"type":1340,"attrs":3028,"content":3029},{"level":2758,"textAlign":53},[3030],{"text":2761,"type":348,"marks":3031},[3032],{"type":1436},{"type":378,"content":3034},[3035,3042],{"type":381,"content":3036},[3037],{"type":15,"attrs":3038,"content":3039},{"textAlign":53},[3040],{"text":3041,"type":348},"Anne MacLaurin, Senior Program Lead, Healthcare Excellence Canada",{"type":381,"content":3043},[3044],{"type":15,"attrs":3045,"content":3046},{"textAlign":53},[3047],{"text":3048,"type":348},"Maaike Asselbergs, Patients for Patient Safety Canada.",{"type":12,"content":3050},[3051,3056,3062],{"type":15,"attrs":3052,"content":3053},{"textAlign":1485},[3054],{"text":3055,"type":348},"Improving patient safety has been a priority for more than 20 years, yet harm continues to occur an unacceptable rate. To enable safe care, we must rethink our approach.  The Measuring and Monitoring of Safety (2013, Vincent, Burnett and Carthey) offers a broader, dynamic approach for creating and sustaining safer care, in which patient partnerships are integral. This session prepared and delivered in partnership with patients, will explore the questions “how safe is your care?” and “what makes you feel safe?” and illustrate actions patients, carers, healthcare providers and leaders can take to support safety though inquiry and conversations.",{"type":1340,"attrs":3057,"content":3058},{"level":2758,"textAlign":1485},[3059],{"text":2902,"type":348,"marks":3060},[3061],{"type":1436},{"type":378,"content":3063},[3064],{"type":381,"content":3065},[3066],{"type":15,"attrs":3067,"content":3068},{"textAlign":53},[3069],{"text":3070,"type":348,"marks":3071},"Press Play on Safety Conversations",[3072],{"type":1391,"attrs":3073},{"href":3074,"uuid":3075,"anchor":53,"custom":3076,"target":1646,"linktype":1157,"story":3077},"/resources/press-play-on-safety-conversations","8bfabfa7-f747-43df-8077-20b3179cfae0",{},{"name":3070,"id":3078,"uuid":3075,"slug":3079,"url":3080,"full_slug":3080,"_stopResolving":291},113880370183668,"press-play-on-safety-conversations","resources/press-play-on-safety-conversations",{"_uid":3082,"title":3083,"ctaLeft":3084,"ctaRight":3089,"component":374,"columnLeft":3090,"columnRight":3121},"ddaec105-cc03-4bd4-aa67-4658f15d4b39","Creating and Sustaining Engagement Capable Environments",[3085],{"_uid":3086,"link":3087,"label":2745,"component":1165},"1e5461a7-c881-453f-a5d8-4e1311391cf1",{"id":16,"url":3088,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3088},"https://youtu.be/pzfYS9LDab8",[],{"type":12,"content":3091},[3092,3099,3105],{"type":15,"attrs":3093,"content":3094},{"textAlign":53},[3095],{"text":3096,"type":348,"marks":3097},"September 21, 2022",[3098],{"type":1436},{"type":1340,"attrs":3100,"content":3101},{"level":2758,"textAlign":53},[3102],{"text":2761,"type":348,"marks":3103},[3104],{"type":1436},{"type":378,"content":3106},[3107,3114],{"type":381,"content":3108},[3109],{"type":15,"attrs":3110,"content":3111},{"textAlign":53},[3112],{"text":3113,"type":348},"Carol Fancott, Director, Patient Engagement & Partnerships, Healthcare Excellence Canada",{"type":381,"content":3115},[3116],{"type":15,"attrs":3117,"content":3118},{"textAlign":53},[3119],{"text":3120,"type":348},"Adrienne Zarem, Patient Partner",{"type":12,"content":3122},[3123,3128,3134,3153],{"type":15,"attrs":3124,"content":3125},{"textAlign":1485},[3126],{"text":3127,"type":348},"Engagement capable environments are environments that have incorporated the values of patient-centered and patient-partnered care as a philosophy underlying the organization's priorities. We will present co-created resources for building the capacity of patient partners, health service teams and sector leaders. This session will include information and lessons learned from ongoing efforts to bring the voices of patients and essential care to the table to improve safety and quality of care.",{"type":1340,"attrs":3129,"content":3130},{"level":2758,"textAlign":53},[3131],{"text":2902,"type":348,"marks":3132},[3133],{"type":1436},{"type":378,"content":3135},[3136],{"type":381,"content":3137},[3138],{"type":15,"attrs":3139,"content":3140},{"textAlign":53},[3141],{"text":3142,"type":348,"marks":3143},"Engagement-capable environments",[3144],{"type":1391,"attrs":3145},{"href":3146,"uuid":3147,"anchor":53,"custom":3148,"target":1646,"linktype":1157,"story":3149},"/resources/engagement-capable-environments","6f628ab7-270f-4226-8121-2372a18250e2",{},{"name":3142,"id":3150,"uuid":3147,"slug":3151,"url":3152,"full_slug":3152,"_stopResolving":291},113881479102269,"engagement-capable-environments","resources/engagement-capable-environments",{"type":1340,"attrs":3154},{"level":1342,"textAlign":1485},{"_uid":3156,"title":3157,"ctaLeft":3158,"ctaRight":3163,"component":374,"columnLeft":3164,"columnRight":3188},"0914cdeb-61c0-409c-8350-4ec79a0014a3","Join the Essential Together program for a presentation from the Fraser Health, BC – Patient & Family Advisory Councils",[3159],{"_uid":3160,"link":3161,"label":2745,"component":1165},"3425693f-3009-4a65-8363-b97d527aa62c",{"id":16,"url":3162,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3162},"https://www.youtube.com/watch?v=wbZ74uEOMzw&list=PLXppU70IRw-EtNoBGBN3HiWov4nPcl-v_&index=16",[],{"type":12,"content":3165},[3166,3173,3179],{"type":15,"attrs":3167,"content":3168},{"textAlign":53},[3169],{"text":3170,"type":348,"marks":3171},"June 15, 2022",[3172],{"type":1436},{"type":1340,"attrs":3174,"content":3175},{"level":2758,"textAlign":53},[3176],{"text":2761,"type":348,"marks":3177},[3178],{"type":1436},{"type":378,"content":3180},[3181],{"type":381,"content":3182},[3183],{"type":15,"attrs":3184,"content":3185},{"textAlign":53},[3186],{"text":3187,"type":348},"Laura Klein Clinical Practice Consultant in Fraser Health Authority",{"type":12,"content":3189},[3190],{"type":15},{"_uid":3192,"title":3193,"ctaLeft":3194,"ctaRight":3199,"component":374,"columnLeft":3200,"columnRight":3238},"3fac1ed7-7d9f-46f0-9bba-ea985154e94f","Essential Care Partners Supporting Care Activities – Process and Resources for Implementation",[3195],{"_uid":3196,"link":3197,"label":2745,"component":1165},"91224f33-310f-43da-b9f0-09ed9078cfc6",{"id":16,"url":3198,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3198},"https://www.youtube.com/watch?v=I27QX8KJJuo&list=PLXppU70IRw-EtNoBGBN3HiWov4nPcl-v_&index=15",[],{"type":12,"content":3201},[3202,3209,3215],{"type":15,"attrs":3203,"content":3204},{"textAlign":53},[3205],{"text":3206,"type":348,"marks":3207},"May 18, 2022",[3208],{"type":1436},{"type":1340,"attrs":3210,"content":3211},{"level":2758,"textAlign":1485},[3212],{"text":2761,"type":348,"marks":3213},[3214],{"type":1436},{"type":378,"content":3216},[3217,3224,3231],{"type":381,"content":3218},[3219],{"type":15,"attrs":3220,"content":3221},{"textAlign":53},[3222],{"text":3223,"type":348},"Laura Williams, Senior Director, Patient Experience;",{"type":381,"content":3225},[3226],{"type":15,"attrs":3227,"content":3228},{"textAlign":53},[3229],{"text":3230,"type":348},"Kerseri Scane, Manager, Patient Engagement for Healthcare Improvement;",{"type":381,"content":3232},[3233],{"type":15,"attrs":3234,"content":3235},{"textAlign":53},[3236],{"text":3237,"type":348},"Farrah Schwartz, Patient Education & Engagement",{"type":12,"content":3239},[3240,3245,3251],{"type":15,"attrs":3241,"content":3242},{"textAlign":1485},[3243],{"text":3244,"type":348},"Join the Essential Together program for a presentation from the University Health Network, Ontario, when they will discuss “Essential Care Partners Supporting Care Activities – Process and Resources for Implementation” ",{"type":1340,"attrs":3246,"content":3247},{"level":2758,"textAlign":1485},[3248],{"text":2902,"type":348,"marks":3249},[3250],{"type":1436},{"type":378,"content":3252},[3253,3264],{"type":381,"content":3254},[3255],{"type":15,"attrs":3256,"content":3257},{"textAlign":53},[3258],{"text":3259,"type":348,"marks":3260},"ECP Checklist for Providing Care",[3261],{"type":1391,"attrs":3262},{"href":3263,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.healthcareexcellence.ca/media/5mqorvqp/ecp-checklist-for-providing-care-final-ua.pdf",{"type":381,"content":3265},[3266],{"type":15,"attrs":3267,"content":3268},{"textAlign":53},[3269],{"text":3270,"type":348,"marks":3271},"ECP Process for Providing Care",[3272],{"type":1391,"attrs":3273},{"href":3274,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.healthcareexcellence.ca/media/w3ccrhgv/ecp-process-for-providing-care-hec-presentation-en-final-ua.pdf",{"_uid":3276,"title":3277,"ctaLeft":3278,"ctaRight":3283,"component":374,"columnLeft":3284,"columnRight":3315},"2814a5b0-31ed-4766-8dc5-23c992d9c394","A Discussion with Tideview Terrace Nursing Home",[3279],{"_uid":3280,"link":3281,"label":2745,"component":1165},"b36ee929-7e43-4800-a205-cb4b4060e72b",{"id":16,"url":3282,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3282},"https://www.youtube.com/watch?v=a_XittEd3Ao&list=PLXppU70IRw-EtNoBGBN3HiWov4nPcl-v_&index=14",[],{"type":12,"content":3285},[3286,3293,3299],{"type":15,"attrs":3287,"content":3288},{"textAlign":53},[3289],{"text":3290,"type":348,"marks":3291},"April 20, 2022",[3292],{"type":1436},{"type":1340,"attrs":3294,"content":3295},{"level":2758,"textAlign":53},[3296],{"text":2761,"type":348,"marks":3297},[3298],{"type":1436},{"type":378,"content":3300},[3301,3308],{"type":381,"content":3302},[3303],{"type":15,"attrs":3304,"content":3305},{"textAlign":53},[3306],{"text":3307,"type":348},"Ariel Rice - Neighbourhood Manager & Volunteer Lead ",{"type":381,"content":3309},[3310],{"type":15,"attrs":3311,"content":3312},{"textAlign":53},[3313],{"text":3314,"type":348},"Debra Boudreau - administrator / CEO",{"type":12,"content":3316},[3317],{"type":15,"attrs":3318,"content":3319},{"textAlign":1485},[3320],{"text":3321,"type":348},"Join the Essential Together program for a Q &A with Ariel Rice from Tideview Terrrace Nursing Home, an Eden Alternative Registered facility, located in Digby, Nova Scotia. We will discuss how they have welcomed essential care partners during COVID, the barriers and facilitators, and why they have taken the Essential Together pledge.",{"_uid":3323,"title":3324,"ctaLeft":3325,"ctaRight":3330,"component":374,"columnLeft":3331,"columnRight":3362},"88cc4200-d7a3-4eb2-96dc-c0d057d61961","Committing to Family Presence during COVID- An Alberta Story",[3326],{"_uid":3327,"link":3328,"label":2745,"component":1165},"ba5108d6-6903-4a86-9647-f54065640d55",{"id":16,"url":3329,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3329},"https://www.youtube.com/watch?v=n_I3zuwbKUA&list=PLXppU70IRw-EtNoBGBN3HiWov4nPcl-v_&index=13",[],{"type":12,"content":3332},[3333,3340,3346],{"type":15,"attrs":3334,"content":3335},{"textAlign":53},[3336],{"text":3337,"type":348,"marks":3338},"March 16, 2022",[3339],{"type":1436},{"type":1340,"attrs":3341,"content":3342},{"level":2758,"textAlign":53},[3343],{"text":2761,"type":348,"marks":3344},[3345],{"type":1436},{"type":378,"content":3347},[3348,3355],{"type":381,"content":3349},[3350],{"type":15,"attrs":3351,"content":3352},{"textAlign":53},[3353],{"text":3354,"type":348},"Jennifer Symon – Senior consultant Engagement and Patient Experience",{"type":381,"content":3356},[3357],{"type":15,"attrs":3358,"content":3359},{"textAlign":53},[3360],{"text":3361,"type":348},"Valrie Stewart- Consultant Patient and family Centred Care",{"type":12,"content":3363},[3364,3369,3378],{"type":15,"attrs":3365,"content":3366},{"textAlign":1485},[3367],{"text":3368,"type":348},"A general discussion of the keys to success in maintaining family presence during COVID.  Identification of some of the challenges of this commitment and the learnings along the way.",{"type":15,"attrs":3370,"content":3371},{"textAlign":1485},[3372,3376],{"text":3373,"type":348,"marks":3374},"Jennifer",[3375],{"type":1436},{"text":3377,"type":348}," is a registered nurse whose passion for family presence and PFCC grew after caring for her husband at while he battled a rare disease in hospital for a year.  She now works with AHS Engagement and Patient Experience department and lives and breathes her passion for this work in all she does.",{"type":15,"attrs":3379,"content":3380},{"textAlign":1485},[3381,3385],{"text":3382,"type":348,"marks":3383},"Valrie",[3384],{"type":1436},{"text":3386,"type":348}," is a registered nurse with many years of nursing leadership and a special interest in patient and family centred care and family presence. She left a manger’s role in 2013 to join the South Health Campus Patient and Family Centred Care Department and subsequently the Calgary Zone Patient and Family Centred Care Team",{"_uid":3388,"title":3389,"ctaLeft":3390,"ctaRight":3395,"component":374,"columnLeft":3396,"columnRight":3428},"ce22f153-27d4-49c4-8e56-311ee1413492","Patient and Family Partnership: Essential or Essential with Conditions? The Kingston Health Sciences Centre Experience.",[3391],{"_uid":3392,"link":3393,"label":2745,"component":1165},"dce8d120-e2c5-41e5-8021-d2698f7deaab",{"id":16,"url":3394,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3394},"https://www.youtube.com/watch?v=Abqp5QNLu60",[],{"type":12,"content":3397},[3398,3405,3412],{"type":15,"attrs":3399,"content":3400},{"textAlign":53},[3401],{"text":3402,"type":348,"marks":3403},"February 16, 2022",[3404],{"type":1436},{"type":1340,"attrs":3406,"content":3407},{"level":2758,"textAlign":1485},[3408],{"text":3409,"type":348,"marks":3410},"Presenters",[3411],{"type":1436},{"type":378,"content":3413},[3414,3421],{"type":381,"content":3415},[3416],{"type":15,"attrs":3417,"content":3418},{"textAlign":1485},[3419],{"text":3420,"type":348},"Angela Morin, Lead, Patient and Family Centred Care ",{"type":381,"content":3422},[3423],{"type":15,"attrs":3424,"content":3425},{"textAlign":1485},[3426],{"text":3427,"type":348},"Anne O’Riordan, Patient Family Experience Advisor",{"type":12,"content":3429},[3430],{"type":15,"attrs":3431,"content":3432},{"textAlign":1485},[3433],{"text":3434,"type":348},"Are patient and family partners considered essential in your organization or essential with conditions? To kick off the discussion, Angela and Anne will do a brief presentation on the role of patient and family experience advisors, at the organizational and leadership levels, at Kingston Health Sciences Centre during the pandemic and their impact on family presence and the role of essential care partners. The experience of Kingston Health Sciences Centre will be shared with insights into changes that developed over the course of the pandemic and reflections about factors that fostered or challenged the role of patient and family partners at all levels of the organization. ",{"_uid":3436,"title":3437,"ctaLeft":3438,"ctaRight":3443,"component":374,"columnLeft":3444,"columnRight":3484},"f936f708-bc65-47f3-9f23-423159c88c6b","Creating the conditions for change: Future proofing caregiver presence policies",[3439],{"_uid":3440,"link":3441,"label":2745,"component":1165},"80567a33-fa8c-4ce7-8970-547874a44105",{"id":16,"url":3442,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3442},"https://www.youtube.com/playlist?list=PLXppU70IRw-EtNoBGBN3HiWov4nPcl-v_",[],{"type":12,"content":3445},[3446,3453,3460,3469,3475],{"type":15,"attrs":3447,"content":3448},{"textAlign":53},[3449],{"text":3450,"type":348,"marks":3451},"January 19, 2022",[3452],{"type":1436},{"type":1340,"attrs":3454,"content":3455},{"level":2758,"textAlign":1485},[3456],{"text":3457,"type":348,"marks":3458},"Host",[3459],{"type":1436},{"type":378,"content":3461},[3462],{"type":381,"content":3463},[3464],{"type":15,"attrs":3465,"content":3466},{"textAlign":53},[3467],{"text":3468,"type":348},"Jessie Checkley, Senior Program Lead, Patient Engagement and Partnerships, Healthcare Excellence Canada",{"type":1340,"attrs":3470,"content":3471},{"level":2758,"textAlign":53},[3472],{"text":2870,"type":348,"marks":3473},[3474],{"type":1436},{"type":378,"content":3476},[3477],{"type":381,"content":3478},[3479],{"type":15,"attrs":3480,"content":3481},{"textAlign":53},[3482],{"text":3483,"type":348},"Jill Ritchie, Program Lead, Patient Engagement and Partnerships, Healthcare Excellence Canada ",{"type":12,"content":3485},[3486,3491,3496],{"type":15,"attrs":3487,"content":3488},{"textAlign":1485},[3489],{"text":3490,"type":348},"Discover the key steps to shift existing visitor and caregiver presence policies towards person- and family-centred care based on the three foundational principles for successful reintegration of essential care partners into health and care settings.  ",{"type":15,"attrs":3492,"content":3493},{"textAlign":1485},[3494],{"text":3495,"type":348},"Drawing on the latest evidence, policy guidance and lessons learned through the pandemic, Healthcare Excellence Canada has developed tools and resources that support Essential Care Partner programs. This session will show participants how to use the Essential Together Change Package and create an opportunity for them to share experiences and lessons learned.  ",{"type":1340,"attrs":3497},{"level":1342,"textAlign":1485},{"_uid":3499,"title":3500,"ctaLeft":3501,"ctaRight":3505,"component":374,"columnLeft":3506,"columnRight":3544},"42a99a3a-5f42-472d-9982-24195ebf77c2","Staying in Touch With Informal Caregivers During The Pandemic",[3502],{"_uid":3503,"link":3504,"label":2745,"component":1165},"73c90686-0d73-4a1e-81e0-097854e18505",{"id":16,"url":3442,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3442},[],{"type":12,"content":3507},[3508,3515,3521],{"type":15,"attrs":3509,"content":3510},{"textAlign":53},[3511],{"text":3512,"type":348,"marks":3513},"December 8, 2021",[3514],{"type":1436},{"type":1340,"attrs":3516,"content":3517},{"level":2758,"textAlign":53},[3518],{"text":2761,"type":348,"marks":3519},[3520],{"type":1436},{"type":378,"content":3522},[3523,3530,3537],{"type":381,"content":3524},[3525],{"type":15,"attrs":3526,"content":3527},{"textAlign":53},[3528],{"text":3529,"type":348},"Ms. Amélie Boutin, Assistant, Support for elderly autonomy program – home care continuum) ",{"type":381,"content":3531},[3532],{"type":15,"attrs":3533,"content":3534},{"textAlign":53},[3535],{"text":3536,"type":348},"Mr. Joël Bouchard, Senior Advisor, accommodation, harmonization, practice quality, and living environment approach)",{"type":381,"content":3538},[3539],{"type":15,"attrs":3540,"content":3541},{"textAlign":53},[3542],{"text":3543,"type":348},"Ms. Pascale Castonguay, regional coordinator, informal caregiving",{"type":12,"content":3545},[3546],{"type":15,"attrs":3547,"content":3548},{"textAlign":1485},[3549],{"text":3550,"type":348},"The role and importance of informal caregivers as partners in the care and services provided to clients in public residences have continued to evolve over the past decade. However, the arrival of the COVID-19 pandemic has turned everything on its head, forcing the Direction du programme de soutien à l’autonomie des personnes âgées (Support for elderly autonomy program) to reinvent itself and come up with other ways of communicating. During this time of great uncertainty when in-person contact was no longer an option, various initiatives were introduced to maintain these important relationships. This presentation gives an overview of the issues and the solutions identified to overcome them.",{"_uid":3552,"title":3553,"ctaLeft":3554,"ctaRight":3559,"component":374,"columnLeft":3560,"columnRight":3580},"70b1fb26-b9cb-4758-a674-68bc4e21bfcd","Ethical Considerations in the Implementation of Vaccination Requirements for Essential Care Partners and Visitors",[3555],{"_uid":3556,"link":3557,"label":2745,"component":1165},"63d4ce9e-a270-43bf-ab03-4208a4def305",{"id":16,"url":3558,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3558},"https://www.youtube.com/watch?v=njqPrTrbTUI&list=PLXppU70IRw-EtNoBGBN3HiWov4nPcl-v_&index=9",[],{"type":12,"content":3561},[3562,3569,3575],{"type":15,"attrs":3563,"content":3564},{"textAlign":53},[3565],{"text":3566,"type":348,"marks":3567},"November 24, 2021",[3568],{"type":1436},{"type":1340,"attrs":3570,"content":3571},{"level":2758,"textAlign":1485},[3572],{"text":2870,"type":348,"marks":3573},[3574],{"type":1436},{"type":15,"attrs":3576,"content":3577},{"textAlign":1485},[3578],{"text":3579,"type":348},"Mike Kekewich, Director of Clinical and Organizational Ethics at The Ottawa Hospital, as well as the Director for the Champlain Centre for Health Care Ethics, and the Champlain Regional MAID Network.",{"type":12,"content":3581},[3582],{"type":15,"attrs":3583,"content":3584},{"textAlign":1485},[3585],{"text":3586,"type":348},"Recent visiting policies to health and care facilities across the countries have shown considerable change in the last few months, with some introducing vaccine mandates for staff, essential care partners and general visitors. Mike will present about the ethics and decisions involved when considering introducing vaccine mandates for essential care partners.",{"_uid":3588,"title":3589,"ctaLeft":3590,"ctaRight":3595,"component":374,"columnLeft":3601,"columnRight":3663},"2f3aa817-d7f0-49ce-9fa3-696ea82f22a9","Canadian Patient Safety Week Webinar",[3591],{"_uid":3592,"link":3593,"label":2745,"component":1165},"ac8f406e-80ab-4244-ba46-626d17a736cf",{"id":16,"url":3594,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3594},"https://www.youtube.com/watch?v=0gjpC_3OLjg",[3596],{"_uid":3597,"link":3598,"label":3600,"component":1165},"a28bef39-2d6e-442e-b520-a2fb6351cc86",{"id":16,"url":3599,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3599},"https://a-ca.storyblok.com/f/850807391887861/df849425ab/20211125-webinar-chatsummary-en.pdf","Questions from the webinar",{"type":12,"content":3602},[3603,3610,3619],{"type":15,"attrs":3604,"content":3605},{"textAlign":53},[3606],{"text":3607,"type":348,"marks":3608},"October 27, 2021",[3609],{"type":1436},{"type":1340,"attrs":3611,"content":3612},{"level":2758,"textAlign":1485},[3613,3617],{"text":3614,"type":348,"marks":3615},"Panel speakers included",[3616],{"type":1436},{"text":3618,"type":348},":",{"type":378,"content":3620},[3621,3628,3635,3642,3649,3656],{"type":381,"content":3622},[3623],{"type":15,"attrs":3624,"content":3625},{"textAlign":53},[3626],{"text":3627,"type":348},"Dr. Amit Arya - Palliative Care Lead at Kensington Health; Lecturer, Department of Family & Community Medicine, University of Toronto; Assistant Clinical Professor, Faculty of Health Sciences, McMaster University",{"type":381,"content":3629},[3630],{"type":15,"attrs":3631,"content":3632},{"textAlign":53},[3633],{"text":3634,"type":348},"Jennifer Baumbusch - Caregiver for her daughter who is medically complex, Associate Professor at the UBC School of Nursing",{"type":381,"content":3636},[3637],{"type":15,"attrs":3638,"content":3639},{"textAlign":53},[3640],{"text":3641,"type":348},"Jannice Kaffer - President and CEO, Hotel Dieu Grace Healthcare",{"type":381,"content":3643},[3644],{"type":15,"attrs":3645,"content":3646},{"textAlign":53},[3647],{"text":3648,"type":348},"Linda Moss – Patient Advocate, Ontario",{"type":381,"content":3650},[3651],{"type":15,"attrs":3652,"content":3653},{"textAlign":53},[3654],{"text":3655,"type":348},"Carol Fancott – Director, Patient Engagement and Partnerships, Healthcare Excellence Canada",{"type":381,"content":3657},[3658],{"type":15,"attrs":3659,"content":3660},{"textAlign":53},[3661],{"text":3662,"type":348},"Maggie Keresteci - Essential Care Partner, Executive Director, Canadian Association for Health Services and Policy Research",{"type":12,"content":3664},[3665],{"type":15,"attrs":3666},{"textAlign":53},{"_uid":3668,"title":3669,"ctaLeft":3670,"ctaRight":3675,"component":374,"columnLeft":3676,"columnRight":3736},"006e8b93-9245-445a-8fae-a1b4f996f4be","Essential Care Partner - Bringing Evidence to Life and Busting Myths through Stories",[3671],{"_uid":3672,"link":3673,"label":2745,"component":1165},"d51cb934-d870-47c8-94dd-f1e1b9524395",{"id":16,"url":3674,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3674},"https://www.youtube.com/watch?v=J7HEqxVIvw0&list=PLXppU70IRw-EtNoBGBN3HiWov4nPcl-v_&index=8",[],{"type":12,"content":3677},[3678,3685,3691,3700,3706],{"type":15,"attrs":3679,"content":3680},{"textAlign":53},[3681],{"text":3682,"type":348,"marks":3683},"October 13, 2021",[3684],{"type":1436},{"type":1340,"attrs":3686,"content":3687},{"level":2758,"textAlign":53},[3688],{"text":3457,"type":348,"marks":3689},[3690],{"type":1436},{"type":378,"content":3692},[3693],{"type":381,"content":3694},[3695],{"type":15,"attrs":3696,"content":3697},{"textAlign":53},[3698],{"text":3699,"type":348},"Carol Fancott, Director, Patient Engagement and Partnerships, Healthcare Excellence Canada",{"type":1340,"attrs":3701,"content":3702},{"level":2758,"textAlign":53},[3703],{"text":2761,"type":348,"marks":3704},[3705],{"type":1436},{"type":378,"content":3707},[3708,3715,3722,3729],{"type":381,"content":3709},[3710],{"type":15,"attrs":3711,"content":3712},{"textAlign":53},[3713],{"text":3714,"type":348},"Maggie Keresteci, Caregiver Advocate, Executive Director CAHSPR, PCAG Co-chair",{"type":381,"content":3716},[3717],{"type":15,"attrs":3718,"content":3719},{"textAlign":53},[3720],{"text":3721,"type":348},"Lisa Raffoul, Patient Advocate, Hôtel-Dieu Grace Healthcare, Windsor, PCAG Member",{"type":381,"content":3723},[3724],{"type":15,"attrs":3725,"content":3726},{"textAlign":53},[3727],{"text":3728,"type":348},"Pamela Libralesso, RSSW, Founder, Ontario Families of Group Home Residents, PCAG Member",{"type":381,"content":3730},[3731],{"type":15,"attrs":3732,"content":3733},{"textAlign":53},[3734],{"text":3735,"type":348},"Serena Thompson, Vice President, Sickle Cell Association, Patient Advocate, PCAG Member",{"type":12,"content":3737},[3738],{"type":15,"attrs":3739,"content":3740},{"textAlign":1485},[3741],{"text":3742,"type":348},"This huddle will share stories, bust myths and clarify the facts that show how essential care partners benefit care, experience, safety and outcomes, including during COVID-19. Stories written by members, colleagues and friends of the Essential Together Patient and Caregiver Advisory Group bring evidence to life and demonstrate the vital role essential care partners play in a patient’s care team.",{"_uid":3744,"title":3745,"ctaLeft":3746,"ctaRight":3751,"component":374,"columnLeft":3752,"columnRight":3797},"9e13eb2e-d5d6-41ef-a5b0-e4d6cb745439","Family Presence Policies – The latest evidence and policy guidance",[3747],{"_uid":3748,"link":3749,"label":2745,"component":1165},"e78fc4f6-5b85-4adb-ac0c-a9207078673b",{"id":16,"url":3750,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3750},"https://www.youtube.com/watch?v=1kzjY8csDus&list=PLXppU70IRw-EtNoBGBN3HiWov4nPcl-v_&index=8",[],{"type":12,"content":3753},[3754,3761,3767,3776,3782],{"type":15,"attrs":3755,"content":3756},{"textAlign":53},[3757],{"text":3758,"type":348,"marks":3759},"September 23, 2021",[3760],{"type":1436},{"type":1340,"attrs":3762,"content":3763},{"level":2758,"textAlign":53},[3764],{"text":3457,"type":348,"marks":3765},[3766],{"type":1436},{"type":378,"content":3768},[3769],{"type":381,"content":3770},[3771],{"type":15,"attrs":3772,"content":3773},{"textAlign":53},[3774],{"text":3775,"type":348},"Jessie Checkley, Senior Program Lead, Patient Engagement and Partnerships",{"type":1340,"attrs":3777,"content":3778},{"level":2758,"textAlign":53},[3779],{"text":2761,"type":348,"marks":3780},[3781],{"type":1436},{"type":378,"content":3783},[3784,3790],{"type":381,"content":3785},[3786],{"type":15,"attrs":3787,"content":3788},{"textAlign":53},[3789],{"text":3699,"type":348},{"type":381,"content":3791},[3792],{"type":15,"attrs":3793,"content":3794},{"textAlign":53},[3795],{"text":3796,"type":348},"Shoshana Hahn-Goldberg Senior Program Lead ​Representing Healthcare Excellence Canada​ Patient Engagement and Partnerships",{"type":12,"content":3798},[3799,3804],{"type":15,"attrs":3800,"content":3801},{"textAlign":1485},[3802],{"text":3803,"type":348},"This huddle will provide an overview of updated policy guidance and evidence for implementing family presence policies in health and care settings, including during the pandemic.",{"type":15,"attrs":3805,"content":3806},{"textAlign":1485},[3807],{"text":3808,"type":348},"During 2020, policy guidance regarding family presence policies was co-developed with range of people with expertise and COVID-19 related experience, including providers, administrators, patients, families and caregivers. Using the latest evidence about the impact of restrictive policies on patient outcomes, this policy guidance has been updated to reflect the context of the COVID-19 pandemic. This session is particularly relevant for healthcare decision makers and those implementing policy that impacts on essential care partners' access to loved ones in any health and care setting.",{"_uid":3810,"title":3811,"ctaLeft":3812,"ctaRight":3817,"component":374,"columnLeft":3818,"columnRight":3849},"c736a19b-fab5-4718-9d2f-4626b8801a10","Staff training to support family-centred care during COVID-19",[3813],{"_uid":3814,"link":3815,"label":2745,"component":1165},"5fd5c4b2-e671-4e86-941a-108ec95b12cf",{"id":16,"url":3816,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3816},"https://www.youtube.com/watch?v=VbdoPxicKXA",[],{"type":12,"content":3819},[3820,3827,3833],{"type":15,"attrs":3821,"content":3822},{"textAlign":53},[3823],{"text":3824,"type":348,"marks":3825},"June 30, 2021",[3826],{"type":1436},{"type":1340,"attrs":3828,"content":3829},{"level":2758,"textAlign":1485},[3830],{"text":2761,"type":348,"marks":3831},[3832],{"type":1436},{"type":378,"content":3834},[3835,3842],{"type":381,"content":3836},[3837],{"type":15,"attrs":3838,"content":3839},{"textAlign":1485},[3840],{"text":3841,"type":348},"Dr. Jasneet Parmar, Care of the Elderly physician and Associate Professor at the Department of Family Medicine, University of Alberta)",{"type":381,"content":3843},[3844],{"type":15,"attrs":3845,"content":3846},{"textAlign":1485},[3847],{"text":3848,"type":348},"Cecilia Marion, Senior Director of Operations, Addictions, Mental Health and Continuing Care, Covenant Health",{"type":12,"content":3850},[3851,3858],{"type":1340,"attrs":3852,"content":3853},{"level":2758,"textAlign":1485},[3854],{"text":3855,"type":348,"marks":3856},"Key resources",[3857],{"type":1436},{"type":378,"content":3859},[3860],{"type":381,"content":3861},[3862],{"type":15,"attrs":3863,"content":3864},{"textAlign":53},[3865],{"text":3866,"type":348,"marks":3867},"Caregiver Care training programs for staff",[3868],{"type":1391,"attrs":3869},{"href":3870,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.caregivercare.ca/",{"_uid":3872,"title":3873,"ctaLeft":3874,"ctaRight":3879,"component":374,"columnLeft":3880,"columnRight":3911},"2ec2ee9b-2c0f-4e12-9d0f-118df7dc27bf","Caregiver ID – A tool to support the reintegration of essential care partners during the pandemic and beyond",[3875],{"_uid":3876,"link":3877,"label":2745,"component":1165},"2ed5d7a8-ccc0-492e-bef7-c64708342a7d",{"id":16,"url":3878,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":3878},"https://www.youtube.com/watch?v=NZTonUVewpM",[],{"type":12,"content":3881},[3882,3889,3895],{"type":15,"attrs":3883,"content":3884},{"textAlign":53},[3885],{"text":3886,"type":348,"marks":3887},"June 9, 2021",[3888],{"type":1436},{"type":1340,"attrs":3890,"content":3891},{"level":2758,"textAlign":53},[3892],{"text":2761,"type":348,"marks":3893},[3894],{"type":1436},{"type":378,"content":3896},[3897,3904],{"type":381,"content":3898},[3899],{"type":15,"attrs":3900,"content":3901},{"textAlign":53},[3902],{"text":3903,"type":348},"Alison Kilbourn, Project Lead, Strategic Partnerships and Innovation, Ontario Caregiver Organization",{"type":381,"content":3905},[3906],{"type":15,"attrs":3907,"content":3908},{"textAlign":53},[3909],{"text":3910,"type":348},"Jennifer Killing, Vice-President - 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Their COVID-19 task force creates communication and resources to support the entire system, which covers multiple settings and patient groups. Among their tools are co-designed pamphlets that describe the roles of Designated Support Persons.",{"type":378,"content":4042},[4043,4054],{"type":381,"content":4044},[4045],{"type":15,"attrs":4046,"content":4047},{"textAlign":53},[4048],{"text":4049,"type":348,"marks":4050},"Designated Family and Support Persons: Know your role pamphlet",[4051],{"type":1391,"attrs":4052},{"href":4053,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.albertahealthservices.ca/assets/info/ppih/if-ppih-covid-19-dfsp-know-your-risks-role-responsibilities.pdf",{"type":381,"content":4055},[4056],{"type":15,"attrs":4057,"content":4058},{"textAlign":53},[4059],{"text":4060,"type":348,"marks":4061},"Translated 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Although the restrictive policies were put in place with the best intentions, they bring known risks and unintended harm to patients and families and moral distress to staff. To support organizations to safely welcome back essential care partners, Healthcare Excellence Canada launched Essential Together Huddles.",{"type":15,"attrs":4275,"content":4276},{"textAlign":53},[4277],{"text":4278,"type":348},"Essential Together Huddles:",{"type":378,"content":4280},[4281,4288,4295],{"type":381,"content":4282},[4283],{"type":15,"attrs":4284,"content":4285},{"textAlign":53},[4286],{"text":4287,"type":348},"Connect and bring together those who create, implement or experience family presence policy during the pandemic and beyond.",{"type":381,"content":4289},[4290],{"type":15,"attrs":4291,"content":4292},{"textAlign":53},[4293],{"text":4294,"type":348},"Create an open, safe and supportive space for people to share with and learn from others facing similar challenges.",{"type":381,"content":4296},[4297],{"type":15,"attrs":4298,"content":4299},{"textAlign":53},[4300],{"text":4301,"type":348},"Enable learning across various health and care settings.",{"id":4303,"_uid":4304,"content":4305,"component":365},"bundles","b5c0be41-3eb2-428b-9d74-ff5402f79c54",[4306,4382],{"_uid":4307,"content":4308,"component":1408},"826df11f-6217-4a5c-a84b-d236ce270c66",{"type":12,"content":4309},[4310,4315,4320,4353,4358],{"type":1340,"attrs":4311,"content":4312},{"level":1498,"textAlign":53},[4313],{"text":4314,"type":348},"Essential Together Learning Bundles",{"type":15,"attrs":4316,"content":4317},{"textAlign":53},[4318],{"text":4319,"type":348},"Identifying and Preparing Essential Care Partners (ECPs):",{"type":4321,"attrs":4322,"content":4324},"ordered_list",{"order":4323},1,[4325,4332,4339,4346],{"type":381,"content":4326},[4327],{"type":15,"attrs":4328,"content":4329},{"textAlign":53},[4330],{"text":4331,"type":348},"Develop mutual expectations of responsibilities",{"type":381,"content":4333},[4334],{"type":15,"attrs":4335,"content":4336},{"textAlign":53},[4337],{"text":4338,"type":348},"Establish pre-entry preparation for ECPs",{"type":381,"content":4340},[4341],{"type":15,"attrs":4342,"content":4343},{"textAlign":53},[4344],{"text":4345,"type":348},"Establish staff education to understand roles and safety protocols for ECPs",{"type":381,"content":4347},[4348],{"type":15,"attrs":4349,"content":4350},{"textAlign":53},[4351],{"text":4352,"type":348},"Establish a rapid appeals process",{"type":15,"attrs":4354,"content":4355},{"textAlign":53},[4356],{"text":4357,"type":348},"Supporting ECPs as they enter health and care facilities:",{"type":4321,"attrs":4359,"content":4360},{"order":4323},[4361,4368,4375],{"type":381,"content":4362},[4363],{"type":15,"attrs":4364,"content":4365},{"textAlign":53},[4366],{"text":4367,"type":348},"Establish a clearly communicated screening process",{"type":381,"content":4369},[4370],{"type":15,"attrs":4371,"content":4372},{"textAlign":53},[4373],{"text":4374,"type":348},"Establish caregiver IDs for ECPs",{"type":381,"content":4376},[4377],{"type":15,"attrs":4378,"content":4379},{"textAlign":53},[4380],{"text":4381,"type":348},"Ensure ECPs are informed about existing and updated infection prevention and control protocols",{"_uid":4383,"image":4384,"component":364},"e8594565-858b-427f-84ec-33cf9124d13b",{"id":4385,"alt":4386,"name":16,"focus":16,"title":4386,"source":16,"filename":4387,"copyright":16,"fieldtype":283,"meta_data":4388,"is_external_url":285},114298108726818,"2021 ET Learningbundle","https://a-ca.storyblok.com/f/850807391887861/9dee4780f5/2021-et-learningbundle.png",{},{"id":16,"_uid":4390,"items":4391,"title":5337,"component":1089,"description":5338},"0e51a883-af23-4c71-994e-81f8837a1df1",[4392,4567,4902,5144],{"_uid":4393,"title":4331,"ctaLeft":4394,"ctaRight":4395,"component":374,"columnLeft":4396,"columnRight":4437},"28924e3e-1ac8-49c6-a373-8f9e6fc2c4c7",[],[],{"type":12,"content":4397},[4398,4403,4411,4416,4421],{"type":15,"attrs":4399,"content":4400},{"textAlign":53},[4401],{"text":4402,"type":348},"This section is about supporting health and care facilities to work with patients and patient partners to develop mutual expectations of responsibilities of staff, patients and essential care partners. It is part of the policy guidance to identify and prepare essential care partners.",{"type":15,"attrs":4404,"content":4405},{"textAlign":53},[4406],{"text":4407,"type":348,"marks":4408},"Patients should be encouraged to identify their essential care partners. Once identified, a facility staff person (or people) who is designated as a point person for essential care partners ensures smooth and effective coordination of the essential care partner responsibilities, provides supportive education with information regarding infection prevention and control measures, and offers clear and consistent communication. In addition, the point person could liaise with staff to ensure they are aware of who the essential care partners are, highlight relevant policies and provide guidance in the case of any conflicts. Currently there is often no single source of information for essential care partner policies and practices, causing unnecessary confusion for patients, essential care partners and staff.",[4409],{"type":4410},"italic",{"type":15,"attrs":4412,"content":4413},{"textAlign":53},[4414],{"text":4415,"type":348},"These resources provide examples of clear communication of mutual expectations and processes related to identification of essential care partners, as well as tools that can be used to formalize these expectations. Mutual expectations are often communicated clearly on websites; however, may also be reviewed during staff training and essential care partner orientation. ",{"type":1340,"attrs":4417,"content":4418},{"level":2758,"textAlign":53},[4419],{"text":4420,"type":348},"Goals",{"type":378,"content":4422},[4423,4430],{"type":381,"content":4424},[4425],{"type":15,"attrs":4426,"content":4427},{"textAlign":53},[4428],{"text":4429,"type":348},"Ensure patients understand what an essential care partner is and are welcomed to identify their own essential care partners.",{"type":381,"content":4431},[4432],{"type":15,"attrs":4433,"content":4434},{"textAlign":53},[4435],{"text":4436,"type":348},"Establish process and roles to connect essential care partners with a staff point-person for consistent coordination.",{"type":12,"content":4438},[4439,4445,4453,4474,4483,4499,4508,4528,4537,4546,4551],{"type":1340,"attrs":4440,"content":4441},{"level":2758,"textAlign":53},[4442],{"text":2902,"type":348,"marks":4443},[4444],{"type":1436},{"type":15,"attrs":4446,"content":4447},{"textAlign":53},[4448,4451],{"text":1589,"type":348,"marks":4449},[4450],{"type":1436},{"text":4452,"type":348},": Alberta Health Services is a province-wide health system. Their COVID-19 task force creates communication and resources to support the entire system, which covers multiple settings and patient groups. Among their tools are co-designed pamphlets that describe the roles of Designated Support Persons.",{"type":378,"content":4454},[4455,4462,4468],{"type":381,"content":4456},[4457],{"type":15,"attrs":4458,"content":4459},{"textAlign":53},[4460],{"text":4461,"type":348},"Watch the Essential Together Huddle recording with an overview of the program via YouTube",{"type":381,"content":4463},[4464],{"type":15,"attrs":4465,"content":4466},{"textAlign":53},[4467],{"text":4049,"type":348},{"type":381,"content":4469},[4470],{"type":15,"attrs":4471,"content":4472},{"textAlign":53},[4473],{"text":4060,"type":348},{"type":15,"attrs":4475,"content":4476},{"textAlign":53},[4477,4481],{"text":4478,"type":348,"marks":4479},"Bruyère",[4480],{"type":1436},{"text":4482,"type":348},": Bruyère is an academic health centre with multiple sites including long-term care facilities in Ottawa, Ontario. Their Designated Carer Program welcomes essential care partners into their facilities and includes a pledge outlining their roles and responsibilities.",{"type":378,"content":4484},[4485,4492],{"type":381,"content":4486},[4487],{"type":15,"attrs":4488,"content":4489},{"textAlign":53},[4490],{"text":4491,"type":348},"Bruyère website",{"type":381,"content":4493},[4494],{"type":15,"attrs":4495,"content":4496},{"textAlign":53},[4497],{"text":4498,"type":348},"Bruyère Designated Care Partners video via YouTube",{"type":15,"attrs":4500,"content":4501},{"textAlign":53},[4502,4506],{"text":4503,"type":348,"marks":4504},"Grey County",[4505],{"type":1436},{"text":4507,"type":348},": Grey County operates three long-term care homes across Ontario. They introduced the Designated Care Partner (DCP) program which allows for the expansion of visitors for residents whose health and overall wellbeing would benefit from a DCP.",{"type":378,"content":4509},[4510,4516,4522],{"type":381,"content":4511},[4512],{"type":15,"attrs":4513,"content":4514},{"textAlign":53},[4515],{"text":4461,"type":348},{"type":381,"content":4517},[4518],{"type":15,"attrs":4519,"content":4520},{"textAlign":53},[4521],{"text":4213,"type":348},{"type":381,"content":4523},[4524],{"type":15,"attrs":4525,"content":4526},{"textAlign":53},[4527],{"text":4243,"type":348},{"type":15,"attrs":4529,"content":4530},{"textAlign":53},[4531,4535],{"text":4532,"type":348,"marks":4533},"Perley & Rideau Veteran's Health Centre",[4534],{"type":1436},{"text":4536,"type":348},": Perley and Rideau Veteran’s Health Centre is a long-term care centre in Ontario. They have developed a program for designated caregivers including a process for designating your essential care partners.",{"type":378,"content":4538},[4539],{"type":381,"content":4540},[4541],{"type":15,"attrs":4542,"content":4543},{"textAlign":53},[4544],{"text":4545,"type":348},"Perley and Rideau Veteran’s Health Centre website",{"type":15,"attrs":4547,"content":4548},{"textAlign":53},[4549],{"text":4550,"type":348},"Nova Scotia Health Authority: Nova Scotia Health Authority has prepared a toolkit and video for essential care partners on what to expect while being with a loved one in their facilities. This includes infection control guidance:",{"type":378,"content":4552},[4553,4560],{"type":381,"content":4554},[4555],{"type":15,"attrs":4556,"content":4557},{"textAlign":53},[4558],{"text":4559,"type":348},"COVID-19 Toolkit – Family/Primary Support Person(s) and Family Caregivers",{"type":381,"content":4561},[4562],{"type":15,"attrs":4563,"content":4564},{"textAlign":53},[4565],{"text":4566,"type":348},"What to Expect for Designated Caregivers in NSH Long Term Care Facilities",{"_uid":4568,"title":4569,"ctaLeft":4570,"ctaRight":4571,"component":374,"columnLeft":4572,"columnRight":4612},"d79c8828-09e7-45de-ac0e-413a3f83fdf5","Establish pre-entry preparation for essential care partners",[],[],{"type":12,"content":4573},[4574,4579,4586,4596,4603],{"type":15,"attrs":4575,"content":4576},{"textAlign":53},[4577],{"text":4578,"type":348},"This section is about supporting health and care facilities to work with patients and patient partners to develop supportive education for essential care partners related to infection control practices. It is part of the policy guidance to identify and prepare essential care partners.",{"type":15,"attrs":4580,"content":4581},{"textAlign":53},[4582],{"text":4583,"type":348,"marks":4584},"Supportive education for essential care partners related to infection control practices includes the provision and use of personal protective equipment when necessary, hand hygiene and organization/unit-specific protocols and processes. This education needs to be flexible and respond to the differing levels of health literacy, cultural and language needs of caregivers as well as differing risk profiles of patients. It should be offered in various formats and at various times/frequency. An effective education program will reduce fear for both staff and essential care partners and provide a balanced approach for the safe re-entry of essential care partners.",[4585],{"type":4410},{"type":15,"attrs":4587,"content":4588},{"textAlign":1485},[4589,4591],{"text":4590,"type":348},"These resources provide examples of training programs and materials for essential care partners to learn about personal protective equipment and infection prevention and control protocols as well as the specific ",{"text":4592,"type":348,"marks":4593},"organizational procedures. Some organizations provide in person training to essential care partners and others provide links to online training videos. Organizations may consider providing access to staff training modules on the use of PPE and IPAC protocols, where the completion of training can be tracked. It may be helpful to provide short refresher videos at each visit and training materials in a variety of formats.",[4594],{"type":1291,"attrs":4595},{"color":16},{"type":1340,"attrs":4597,"content":4598},{"level":2758,"textAlign":1485},[4599],{"text":4420,"type":348,"marks":4600},[4601],{"type":1291,"attrs":4602},{"color":16},{"type":378,"content":4604},[4605],{"type":381,"content":4606},[4607],{"type":15,"attrs":4608,"content":4609},{"textAlign":53},[4610],{"text":4611,"type":348},"Ensure consistent and ongoing information and education for essential care partners regarding safety protocols required for entry.",{"type":12,"content":4613},[4614,4620,4628,4633,4658,4665,4670,4683,4692,4697,4788,4795,4800,4813,4820,4825,4838,4845,4850,4866,4873,4878],{"type":1340,"attrs":4615,"content":4616},{"level":2758,"textAlign":53},[4617],{"text":2902,"type":348,"marks":4618},[4619],{"type":1436},{"type":15,"attrs":4621,"content":4622},{"textAlign":1485},[4623],{"text":1589,"type":348,"marks":4624},[4625,4627],{"type":1291,"attrs":4626},{"color":16},{"type":1436},{"type":15,"attrs":4629,"content":4630},{"textAlign":1485},[4631],{"text":4632,"type":348},"Alberta Health Services is a province-wide health system with a Designated Support Persons program. Their COVID-19 task force creates communication and resources to support the entire system, which covers multiple settings and patient groups. They have co-created material to ensure Designated Support People understand their risks when entering health and care facilities during the pandemic.",{"type":378,"content":4634},[4635,4646],{"type":381,"content":4636},[4637],{"type":15,"attrs":4638,"content":4639},{"textAlign":53},[4640],{"text":4461,"type":348,"marks":4641},[4642,4644],{"type":1391,"attrs":4643},{"href":4001,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},{"type":1291,"attrs":4645},{"color":16},{"type":381,"content":4647},[4648],{"type":15,"attrs":4649,"content":4650},{"textAlign":53},[4651],{"text":4652,"type":348,"marks":4653},"Know Your Risk During COVID-19 (For Designated Support Persons)",[4654,4656],{"type":1391,"attrs":4655},{"href":4053,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},{"type":1291,"attrs":4657},{"color":16},{"type":15,"attrs":4659,"content":4660},{"textAlign":1485},[4661],{"text":4662,"type":348,"marks":4663},"Centre intégré de santé et de services sociaux de Laval (CISSS de Laval)",[4664],{"type":1436},{"type":15,"attrs":4666,"content":4667},{"textAlign":1485},[4668],{"text":4669,"type":348},"The CISSS de Laval has established procedures for its long-term care homes (CHSLDs) to admit caregivers who had been regularly providing support to meet a loved one’s needs with safety measures in place that comply with all infection prevention and control directives. The CISSS de Laval web page for caregivers includes a training video.",{"type":378,"content":4671},[4672],{"type":381,"content":4673},[4674],{"type":15,"attrs":4675,"content":4676},{"textAlign":53},[4677],{"text":4678,"type":348,"marks":4679},"CISSS de Laval caregiver training video (in French)",[4680],{"type":1391,"attrs":4681},{"href":4682,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"http://www.lavalensante.com/en/covid19/caregivers/#c17542",{"type":15,"attrs":4684,"content":4685},{"textAlign":1485},[4686],{"text":4687,"type":348,"marks":4688},"Hôtel-Dieu Grace Healthcare",[4689,4691],{"type":1291,"attrs":4690},{"color":16},{"type":1436},{"type":15,"attrs":4693,"content":4694},{"textAlign":1485},[4695],{"text":4696,"type":348},"Hôtel-Dieu Grace Healthcare’s Coordinated Care Program enables Designated Care Partners (DCP) to provide specific aspects of the care plan as agreed by the patient and care team in a carefully planned and coordinated approach.",{"type":378,"content":4698},[4699,4727,4741,4756,4781],{"type":381,"content":4700},[4701],{"type":15,"attrs":4702,"content":4703},{"textAlign":53},[4704,4710,4715,4723],{"text":4461,"type":348,"marks":4705},[4706,4708],{"type":1391,"attrs":4707},{"href":4072,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},{"type":1291,"attrs":4709},{"color":16},{"text":4711,"type":348,"marks":4712}," and view the ",[4713],{"type":1291,"attrs":4714},{"color":16},{"text":4716,"type":348,"marks":4717},"presentation slides",[4718,4721],{"type":1391,"attrs":4719},{"href":4720,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.healthcareexcellence.ca/media/i5tj0din/2021-03-25_eseential-together-huddle-2-final-ua.pdf",{"type":1291,"attrs":4722},{"color":16},{"text":2921,"type":348,"marks":4724},[4725],{"type":1291,"attrs":4726},{"color":16},{"type":381,"content":4728},[4729],{"type":15,"attrs":4730,"content":4731},{"textAlign":53},[4732,4739],{"text":4733,"type":348,"marks":4734},"The Coordinated Care Program Evaluation: DCP Survey",[4735,4737],{"type":1391,"attrs":4736},{"href":4115,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},{"type":1291,"attrs":4738},{"color":16},{"text":4740,"type":348}," (English only)",{"type":381,"content":4742},[4743],{"type":15,"attrs":4744,"content":4745},{"textAlign":53},[4746,4752],{"text":4133,"type":348,"marks":4747},[4748,4750],{"type":1391,"attrs":4749},{"href":4137,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},{"type":1291,"attrs":4751},{"color":16},{"text":4740,"type":348,"marks":4753},[4754],{"type":1291,"attrs":4755},{"color":16},{"type":381,"content":4757},[4758],{"type":15,"attrs":4759,"content":4760},{"textAlign":53},[4761,4767,4771,4777],{"text":4144,"type":348,"marks":4762},[4763,4765],{"type":1391,"attrs":4764},{"href":4156,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},{"type":1291,"attrs":4766},{"color":16},{"text":4150,"type":348,"marks":4768},[4769],{"type":1291,"attrs":4770},{"color":16},{"text":4152,"type":348,"marks":4772},[4773,4775],{"type":1391,"attrs":4774},{"href":4156,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},{"type":1291,"attrs":4776},{"color":16},{"text":4740,"type":348,"marks":4778},[4779],{"type":1291,"attrs":4780},{"color":16},{"type":381,"content":4782},[4783],{"type":15,"attrs":4784,"content":4785},{"textAlign":53},[4786],{"text":4787,"type":348},"Infection Prevention and Control training presentation for DCPs (English only)",{"type":15,"attrs":4789,"content":4790},{"textAlign":53},[4791],{"text":4792,"type":348,"marks":4793},"McGill University Health Centre",[4794],{"type":1436},{"type":15,"attrs":4796,"content":4797},{"textAlign":1485},[4798],{"text":4799,"type":348},"The McGill University Health Centre in Montreal, Quebec has prepared a short video that reviews infection prevention and control measures that essential care partners watch at their first visit.",{"type":378,"content":4801},[4802],{"type":381,"content":4803},[4804],{"type":15,"attrs":4805,"content":4806},{"textAlign":53},[4807],{"text":4808,"type":348,"marks":4809},"View training video via YouTube",[4810],{"type":1391,"attrs":4811},{"href":4812,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.youtube.com/watch?v=EOcK0tmt_Ys&feature=youtu.be",{"type":15,"attrs":4814,"content":4815},{"textAlign":1485},[4816],{"text":4817,"type":348,"marks":4818},"McMaster University",[4819],{"type":1436},{"type":15,"attrs":4821,"content":4822},{"textAlign":1485},[4823],{"text":4824,"type":348},"McMaster University Continuing Education has developed a short online course called Infection Prevention and Control for Caregivers and Families. The course is free and self-paced, meaning that you can complete it on your own time. It takes approximately five to six hours to complete all the course elements. If you are successful on the quizzes in the course, there is a printable certificate provided",{"type":378,"content":4826},[4827],{"type":381,"content":4828},[4829],{"type":15,"attrs":4830,"content":4831},{"textAlign":53},[4832],{"text":4833,"type":348,"marks":4834},"McMaster Infection Prevention and Control for Caregivers and Families course",[4835],{"type":1391,"attrs":4836},{"href":4837,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://mcmastercce.ca/infection-prevention-and-control",{"type":15,"attrs":4839,"content":4840},{"textAlign":1485},[4841],{"text":4842,"type":348,"marks":4843},"SafeCare BC",[4844],{"type":1436},{"type":15,"attrs":4846,"content":4847},{"textAlign":1485},[4848],{"text":4849,"type":348},"SafeCare BC is a not for profit organization aimed at creating supports for those working in continuing care in British Columbia. Their online learning space includes a free course for essential care partners called COVID-19 Social Visitation Essentials and includes on COVID-19 and how to stay safe while in healthcare facilities.",{"type":378,"content":4851},[4852],{"type":381,"content":4853},[4854],{"type":15,"attrs":4855,"content":4856},{"textAlign":53},[4857,4865],{"text":4858,"type":348,"marks":4859},"Online training modules",[4860,4863],{"type":1391,"attrs":4861},{"href":4862,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://safecarebc.ca/training/elearning/#/public-dashboard",{"type":1291,"attrs":4864},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":4867,"content":4868},{"textAlign":1485},[4869],{"text":4870,"type":348,"marks":4871},"The Ottawa Hospital",[4872],{"type":1436},{"type":15,"attrs":4874,"content":4875},{"textAlign":1485},[4876],{"text":4877,"type":348},"The Ottawa Hospital is a learning and research hospital in Ontario and affiliated with the University of Ottawa. The Ottawa Hospital has created online training materials for essential care partners.",{"type":378,"content":4879},[4880,4891],{"type":381,"content":4881},[4882],{"type":15,"attrs":4883,"content":4884},{"textAlign":53},[4885],{"text":4886,"type":348,"marks":4887},"The Ottawa Hospital Essential Care Partner webpage",[4888],{"type":1391,"attrs":4889},{"href":4890,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.ottawahospital.on.ca/en/patients-visitors/essential-care-partners/",{"type":381,"content":4892},[4893],{"type":15,"attrs":4894,"content":4895},{"textAlign":53},[4896],{"text":4897,"type":348,"marks":4898},"The Ottawa Hospital: Essential Care Partner Education",[4899],{"type":1391,"attrs":4900},{"href":4901,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://sway.office.com/vVL8bim8Nsvnb1ew?ref=email",{"_uid":4903,"title":4904,"ctaLeft":4905,"ctaRight":4906,"component":374,"columnLeft":4907,"columnRight":4939},"5a08baae-83e4-415a-802a-38c4d8fb16d2","Establish staff education to understand roles and safety protocols for essential care partners",[],[],{"type":12,"content":4908},[4909,4914,4921,4926,4930],{"type":15,"attrs":4910,"content":4911},{"textAlign":53},[4912],{"text":4913,"type":348},"This section is about supporting health and care facilities to work with patients and patient partners to establish staff education to understand roles and safety protocols for essential care partners. It is part of the policy guidance to identify and prepare essential care partners.",{"type":15,"attrs":4915,"content":4916},{"textAlign":53},[4917],{"text":4918,"type":348,"marks":4919},"There was and is a great deal of anxiety among healthcare providers and staff, and in some cases, patients and caregivers, about contracting COVID-19. There are concerns that additional individuals in healthcare facilities may increase sources of infection. In line with fostering an organizational philosophy that embraces principles of patient- and family-centred and partnered care, it is important for leaders and staff to continue to recognize the widely accepted role and benefits of caregiver presence and welcome their physical presence as essential care partners. Staff concerns or fears may be alleviated through appropriate education and communication strategies to ensure that essential care partners are properly and methodically identified, screened, educated in facility specific COVID-19 safety protocols.",[4920],{"type":4410},{"type":15,"attrs":4922,"content":4923},{"textAlign":53},[4924],{"text":4925,"type":348},"These resources provide examples of training and education available to help staff to implement essential care partner policies. Generally, essential care partner reintegration is reviewed with staff during huddles and the importance of the role of essential care partners is reinforced through stories shared on the intranet or by having patients and families share stories at town halls. Other supports for staff can include posters and conversation guides. Although not specific to COVID-19, general training related to patient- and family-partnered care is also helpful.",{"type":1340,"attrs":4927,"content":4928},{"level":2758,"textAlign":53},[4929],{"text":4420,"type":348},{"type":378,"content":4931},[4932],{"type":381,"content":4933},[4934],{"type":15,"attrs":4935,"content":4936},{"textAlign":53},[4937],{"text":4938,"type":348},"Ensure there is education and clear communication for staff regarding the role and value of essential care partners and their safe re-entry.",{"type":12,"content":4940},[4941,4947,4956,4961,4976,4982,4987,5025,5031,5036,5057,5064,5069,5084,5091,5096,5109,5115,5120],{"type":1340,"attrs":4942,"content":4943},{"level":2758,"textAlign":1485},[4944],{"text":2902,"type":348,"marks":4945},[4946],{"type":1436},{"type":15,"attrs":4948,"content":4949},{"textAlign":1485},[4950],{"text":4951,"type":348,"marks":4952},"Department of Family Medicine - University of Alberta Faculty of Medicine and Dentistry",[4953,4955],{"type":1291,"attrs":4954},{"color":16},{"type":1436},{"type":15,"attrs":4957,"content":4958},{"textAlign":1485},[4959],{"text":4960,"type":348},"Caregiver Centered Care is a Program of Applied Research & Innovation in Health Services Delivery in Family Caregiving. This work is funded by Centre for Aging and Brain Health Innovation’s Spark Program. There are two training programs available: A foundational course and one specific to supporting caregivers during COVID-19. Certificates for competition are provided.",{"type":378,"content":4962},[4963],{"type":381,"content":4964},[4965],{"type":15,"attrs":4966,"content":4967},{"textAlign":53},[4968,4975],{"text":4969,"type":348,"marks":4970},"Caregiver Care Online training course",[4971,4973],{"type":1391,"attrs":4972},{"href":3870,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},{"type":1291,"attrs":4974},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":4977,"content":4978},{"textAlign":1485},[4979],{"text":4503,"type":348,"marks":4980},[4981],{"type":1436},{"type":15,"attrs":4983,"content":4984},{"textAlign":1485},[4985],{"text":4986,"type":348},"Grey County operates three long-term care homes across Ontario. They introduced the Designated Care Partner (DCP) program which allows for the expansion of visitors for residents whose health and overall wellbeing would benefit from a DCP.",{"type":378,"content":4988},[4989,4998,5015],{"type":381,"content":4990},[4991],{"type":15,"attrs":4992,"content":4993},{"textAlign":53},[4994],{"text":4461,"type":348,"marks":4995},[4996],{"type":1391,"attrs":4997},{"href":4175,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},{"type":381,"content":4999},[5000],{"type":15,"attrs":5001,"content":5002},{"textAlign":53},[5003,5008,5010],{"text":5004,"type":348,"marks":5005},"Grey County DCP Program Package",[5006],{"type":1391,"attrs":5007},{"href":4217,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},{"text":5009,"type":348}," with policies and ",{"text":5011,"type":348,"marks":5012},"education material (English only)",[5013],{"type":1391,"attrs":5014},{"href":4225,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},{"type":381,"content":5016},[5017],{"type":15,"attrs":5018,"content":5019},{"textAlign":53},[5020],{"text":5021,"type":348,"marks":5022},"Guide to have conversations with staff (English only)",[5023],{"type":1391,"attrs":5024},{"href":4236,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},{"type":15,"attrs":5026,"content":5027},{"textAlign":1485},[5028],{"text":4687,"type":348,"marks":5029},[5030],{"type":1436},{"type":15,"attrs":5032,"content":5033},{"textAlign":1485},[5034],{"text":5035,"type":348},"Hôtel-Dieu Grace Healthcare’s Coordinated Care Program enables Designated Care Partners to provide specific aspects of the care plan as agreed by the patient and care team in a carefully planned and coordinated approach.",{"type":378,"content":5037},[5038,5047],{"type":381,"content":5039},[5040],{"type":15,"attrs":5041,"content":5042},{"textAlign":53},[5043],{"text":4461,"type":348,"marks":5044},[5045],{"type":1391,"attrs":5046},{"href":4072,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},{"type":381,"content":5048},[5049],{"type":15,"attrs":5050,"content":5051},{"textAlign":53},[5052,5056],{"text":4122,"type":348,"marks":5053},[5054],{"type":1391,"attrs":5055},{"href":4126,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},{"text":4740,"type":348},{"type":15,"attrs":5058,"content":5059},{"textAlign":1485},[5060],{"text":5061,"type":348,"marks":5062},"L'Appui",[5063],{"type":1436},{"type":15,"attrs":5065,"content":5066},{"textAlign":1485},[5067],{"text":5068,"type":348},"L'Appui is an organization representing and supporting caregivers in Quebec. They have prepared a video that highlights the importance of essential care partners.",{"type":378,"content":5070},[5071],{"type":381,"content":5072},[5073],{"type":15,"attrs":5074,"content":5075},{"textAlign":53},[5076,5082],{"text":5077,"type":348,"marks":5078},"View L'Appui video via YouTube",[5079],{"type":1391,"attrs":5080},{"href":5081,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.youtube.com/watch?app=desktop&v=-nbNpSl0Cjw&feature=emb_logo",{"text":5083,"type":348}," (only available in French)",{"type":15,"attrs":5085,"content":5086},{"textAlign":1485},[5087],{"text":5088,"type":348,"marks":5089},"Ontario Caregiver Organization",[5090],{"type":1436},{"type":15,"attrs":5092,"content":5093},{"textAlign":1485},[5094],{"text":5095,"type":348},"The Ontario Caregiver Organization (OCO) supports caregivers across Ontario. They have developed several training modules for healthcare providers looking to support caregivers as partners in care.",{"type":378,"content":5097},[5098],{"type":381,"content":5099},[5100],{"type":15,"attrs":5101,"content":5102},{"textAlign":53},[5103],{"text":5104,"type":348,"marks":5105},"OCO Learning Library",[5106],{"type":1391,"attrs":5107},{"href":5108,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://learning.ontariocaregiver.ca/",{"type":15,"attrs":5110,"content":5111},{"textAlign":1485},[5112],{"text":1965,"type":348,"marks":5113},[5114],{"type":1436},{"type":15,"attrs":5116,"content":5117},{"textAlign":1485},[5118],{"text":5119,"type":348},"The Saskatchewan Health Authority supports health organizations across Saskatchewan. Their Family Presence Expert Panel and support team have created many resources and supports for staff, so they can successfully support essential care partners",{"type":378,"content":5121},[5122,5133],{"type":381,"content":5123},[5124],{"type":15,"attrs":5125,"content":5126},{"textAlign":53},[5127],{"text":5128,"type":348,"marks":5129},"Policy Directive: Family Presence during a Pandemic",[5130],{"type":1391,"attrs":5131},{"href":5132,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://documentfinder.saskhealthauthority.ca/en/permalink/policies607",{"type":381,"content":5134},[5135],{"type":15,"attrs":5136,"content":5137},{"textAlign":53},[5138],{"text":5139,"type":348,"marks":5140},"FAQs",[5141],{"type":1391,"attrs":5142},{"href":5143,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.saskhealthauthority.ca/sites/default/files/2021-08/FAQs-Family-Presence-Step3.pdf",{"_uid":5145,"title":4352,"ctaLeft":5146,"ctaRight":5147,"component":374,"columnLeft":5148,"columnRight":5180},"41f35fd8-c62d-41b7-925c-dbf7edafc9ba",[],[],{"type":12,"content":5149},[5150,5155,5162,5167,5171],{"type":15,"attrs":5151,"content":5152},{"textAlign":53},[5153],{"text":5154,"type":348},"This section is about supporting organizations to work with patients and patient partners to establish a rapid and transparent appeals process. It is part of the policy guidance to identify and prepare essential care partners.",{"type":15,"attrs":5156,"content":5157},{"textAlign":53},[5158],{"text":5159,"type":348,"marks":5160},"Health and care facilities should ensure patients and essential care partners have access to a transparent and timely appeal or dispute resolution process to resolve disagreements about essential care partner access. This process needs to allow for regional flexibility based on risk. The appeals process should be lean and publicly available so caregivers can understand the decisions related to access. A clear and transparent process will help reduce potential conflicts and avoid putting essential care partners or staff in untenable positions.",[5161],{"type":4410},{"type":15,"attrs":5163,"content":5164},{"textAlign":53},[5165],{"text":5166,"type":348},"These resources provide examples of clear communication and execution of rapid appeals processes. Predominantly, these are initiated by the patient and family who want an essential care partner to support them, but can also be initiated by the organization, if they feel an essential care partner is not following agreed protocols.",{"type":1340,"attrs":5168,"content":5169},{"level":2758,"textAlign":53},[5170],{"text":4420,"type":348},{"type":378,"content":5172},[5173],{"type":381,"content":5174},[5175],{"type":15,"attrs":5176,"content":5177},{"textAlign":53},[5178],{"text":5179,"type":348},"Communicate a clear and transparent appeals process to patients and essential care partners so concerns can be quickly raised and addressed.",{"type":12,"content":5181},[5182,5189,5201,5208,5213,5226,5233,5246,5259,5266,5271,5284,5290,5295,5308,5315,5325],{"type":1340,"attrs":5183,"content":5184},{"level":2758,"textAlign":1485},[5185],{"text":5186,"type":348,"marks":5187},"Current resources",[5188],{"type":1436},{"type":15,"attrs":5190,"content":5191},{"textAlign":1485},[5192,5194,5200],{"text":5193,"type":348},"The tools and resources are open source, which means you can use and adapt them to fit your local context. We will continue to add to these learning bundles. If you would like to be notified when we have new material, ",{"text":5195,"type":348,"marks":5196},"please let us know",[5197],{"type":1391,"attrs":5198},{"href":5199,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://forms.office.com/Pages/ResponsePage.aspx?id=uGhBDEfJdkiT0nnUcmqtgNswF8UeFL1AnBg0z67SpklUQk0yS0YyUVZHUUFCUzhWM0FXTkxYVERSSi4u",{"text":2177,"type":348},{"type":15,"attrs":5202,"content":5203},{"textAlign":1485},[5204],{"text":5205,"type":348,"marks":5206},"Baycrest",[5207],{"type":1436},{"type":15,"attrs":5209,"content":5210},{"textAlign":1485},[5211],{"text":5212,"type":348},"Baycrest is a hospital and long-term care facility for older adults in Toronto, Ontario. Their detailed appeals process is explained on their website.",{"type":378,"content":5214},[5215],{"type":381,"content":5216},[5217],{"type":15,"attrs":5218,"content":5219},{"textAlign":53},[5220],{"text":5221,"type":348,"marks":5222},"Baycrest COVID-19 Information",[5223],{"type":1391,"attrs":5224},{"href":5225,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.baycrest.org/Baycrest/Coming-to-Baycrest/Patient-Visitor-Safety/COVID-19-Information#appeals",{"type":15,"attrs":5227,"content":5228},{"textAlign":1485},[5229],{"text":5230,"type":348,"marks":5231},"Fraser Health",[5232],{"type":1436},{"type":15,"attrs":5234,"content":5235},{"textAlign":1485},[5236,5238,5244],{"text":5237,"type":348},"Fraser Health delivers hospital and community-based care from Burnaby to Fraser Canyon in British Columbia. Their ",{"text":5239,"type":348,"marks":5240},"website",[5241],{"type":1391,"attrs":5242},{"href":5243,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.fraserhealth.ca/health-topics-a-to-z/coronavirus/accessing-fraser-health-services/visitor-guidelines#.YLp5l_lKiUk",{"text":5245,"type":348}," includes the process of what to do if patients or essential care partners have any questions or concerns.",{"type":378,"content":5247},[5248],{"type":381,"content":5249},[5250],{"type":15,"attrs":5251,"content":5252},{"textAlign":53},[5253],{"text":5254,"type":348,"marks":5255},"Fraser Health Website",[5256],{"type":1391,"attrs":5257},{"href":5258,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.fraserhealth.ca/health-topics-a-to-z/coronavirus/accessing-fraser-health-services/visitor-guidelines#.YNDI7fKSmUm",{"type":15,"attrs":5260,"content":5261},{"textAlign":1485},[5262],{"text":5263,"type":348,"marks":5264},"Northwest Territories Health and Social Services Authority",[5265],{"type":1436},{"type":15,"attrs":5267,"content":5268},{"textAlign":1485},[5269],{"text":5270,"type":348},"The Northwest Territories Health and Social Services Authority designs and delivers health and social services across the territory. Their webpage for visitors includes a clear process and submission for requesting visitor exemptions.",{"type":378,"content":5272},[5273],{"type":381,"content":5274},[5275],{"type":15,"attrs":5276,"content":5277},{"textAlign":53},[5278],{"text":5279,"type":348,"marks":5280},"Northwest Territories Health and Social Services Authority website",[5281],{"type":1391,"attrs":5282},{"href":5283,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},"https://www.nthssa.ca/en/services/coronavirus-disease-covid-19-updates/visitor-restrictions-and-processes-during-covid-19",{"type":15,"attrs":5285,"content":5286},{"textAlign":1485},[5287],{"text":1965,"type":348,"marks":5288},[5289],{"type":1436},{"type":15,"attrs":5291,"content":5292},{"textAlign":1485},[5293],{"text":5294,"type":348},"The Saskatchewan Health Authority supports health organizations across Saskatchewan. Their appeals process is run through quality of care coordinators and is supported by a newly created family presence support team.",{"type":378,"content":5296},[5297],{"type":381,"content":5298},[5299],{"type":15,"attrs":5300,"content":5301},{"textAlign":53},[5302],{"text":5303,"type":348,"marks":5304},"Family Presence during COVID-19 – FAQs",[5305],{"type":1391,"attrs":5306},{"href":5307,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.saskhealthauthority.ca/our-organization/quality-care-patient-safety/patient-family-centred-care/family-presence-and-visitation-sha-facilities/family-presence-frequently-asked-questions",{"type":15,"attrs":5309,"content":5310},{"textAlign":1485},[5311],{"text":5312,"type":348,"marks":5313},"Sinai Health",[5314],{"type":1436},{"type":15,"attrs":5316,"content":5317},{"textAlign":1485},[5318,5323],{"text":5312,"type":348,"marks":5319},[5320],{"type":1391,"attrs":5321},{"href":5322,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.sinaihealth.ca/covid19/support-for-visitors/",{"text":5324,"type":348}," is a multi-site academic health science centre in Toronto, Ontario. Their rapid appeals process at the hospital is run through their patient relations team and responds to appeals within 48 hours.",{"type":378,"content":5326},[5327],{"type":381,"content":5328},[5329],{"type":15,"attrs":5330,"content":5331},{"textAlign":53},[5332],{"text":5333,"type":348,"marks":5334},"Sinai Health website",[5335],{"type":1391,"attrs":5336},{"href":5322,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"Learning Bundles: Identify and Prepare Essential Care Partners",{"type":12,"content":5339},[5340,5345],{"type":15,"attrs":5341,"content":5342},{"textAlign":53},[5343],{"text":5344,"type":348},"As part of Essential Together and to support organizations to implement policy guidance that welcomes essential care partners into health and care facilities, we have curated learning bundles. These learning bundles centralize tools and resources from organizations across the country that support the safe reintegration of essential care partners.",{"type":15,"attrs":5346,"content":5347},{"textAlign":53},[5348],{"text":5349,"type":348},"These tools and resources follow the respective Policy Guidance for the Reintegration of Caregivers as Essential Care Partners elements to help organizations identify and prepare essential care partners as they enter health and care facilities.",{"id":16,"_uid":5351,"items":5352,"title":5898,"component":1089,"description":5899},"98282f8c-ca8f-443e-bf6c-2b2aa8c0b74c",[5353,5552,5721],{"_uid":5354,"title":4367,"ctaLeft":5355,"ctaRight":5356,"component":374,"columnLeft":5357,"columnRight":5410},"d027dc0f-3d10-4024-92aa-b847faeef26b",[],[],{"type":12,"content":5358},[5359,5364,5371,5378,5383,5387],{"type":15,"attrs":5360,"content":5361},{"textAlign":53},[5362],{"text":5363,"type":348},"This section is about supporting organizations to work with patients and patient partners to establish clearly communicated screening processes. It’s part of the policy guidance to support essential care partners as they enter health and care facilities.",{"type":15,"attrs":5365,"content":5366},{"textAlign":53},[5367],{"text":5368,"type":348,"marks":5369},"It is paramount to reduce vectors of transmission when entering an environment with medically vulnerable people, especially during a pandemic. Screening processes ensure everyone – including healthcare providers, administrators, staff and essential care partners – entering a healthcare facility is symptom free. Contact information needs to be collected for tracing purposes as per public health guidelines.",[5370],{"type":4410},{"type":15,"attrs":5372,"content":5373},{"textAlign":53},[5374],{"text":5375,"type":348,"marks":5376},"There should also be clarity in the different ways screening may be done, such as self-screening prior to arriving at the facility and/or in person at the time of entry. Consistency is important so screeners at the facility are methodical with everyone entering. Screening provides an opportunity for essential care partners to identify themselves, which in some cases can be with the patient as they are enter the facility.",[5377],{"type":4410},{"type":15,"attrs":5379,"content":5380},{"textAlign":53},[5381],{"text":5382,"type":348},"These resources provide examples of various methods and tools for screening essential care partners.",{"type":1340,"attrs":5384,"content":5385},{"level":2758,"textAlign":53},[5386],{"text":4420,"type":348},{"type":378,"content":5388},[5389,5396,5403],{"type":381,"content":5390},[5391],{"type":15,"attrs":5392,"content":5393},{"textAlign":53},[5394],{"text":5395,"type":348},"Implement a consistent screening process with relevant, evidence-informed protocols and questions.",{"type":381,"content":5397},[5398],{"type":15,"attrs":5399,"content":5400},{"textAlign":53},[5401],{"text":5402,"type":348},"Ensure clear communication regarding what is expected at screening.",{"type":381,"content":5404},[5405],{"type":15,"attrs":5406,"content":5407},{"textAlign":53},[5408],{"text":5409,"type":348},"Create an opportunity for different methods of pre-entry screening (for example online in advance) and provide information on expected safety protocols.",{"type":12,"content":5411},[5412,5418,5424,5429,5443,5450,5455,5467,5474,5479,5503,5509,5514,5527,5534,5539],{"type":1340,"attrs":5413,"content":5414},{"level":2758,"textAlign":1485},[5415],{"text":2902,"type":348,"marks":5416},[5417],{"type":1436},{"type":15,"attrs":5419,"content":5420},{"textAlign":1485},[5421],{"text":1589,"type":348,"marks":5422},[5423],{"type":1436},{"type":15,"attrs":5425,"content":5426},{"textAlign":1485},[5427],{"text":5428,"type":348},"Alberta Health Services is a province-wide health system. Their COVID-19 task force creates communication and resources to support the entire system, which covers multiple settings and patient groups. Among their tools is a communication friendly screening tool.",{"type":378,"content":5430},[5431],{"type":381,"content":5432},[5433],{"type":15,"attrs":5434,"content":5435},{"textAlign":1485},[5436],{"text":5437,"type":348,"marks":5438},"COVID-19 communication-friendly screening tool",[5439],{"type":1391,"attrs":5440},{"href":5441,"uuid":53,"anchor":53,"custom":5442,"target":1395,"linktype":1396},"https://www.albertahealthservices.ca/assets/info/ppih/if-ppih-covid-19-communication-friendly-covid-19-screening-tool.pdf",{},{"type":15,"attrs":5444,"content":5445},{"textAlign":1485},[5446],{"text":5447,"type":348,"marks":5448},"CISSS de la Montérégie-Ouest",[5449],{"type":1436},{"type":15,"attrs":5451,"content":5452},{"textAlign":1485},[5453],{"text":5454,"type":348},"CISSS de la Montérégie-Ouest’s website includes information for individuals in the care of intermediate and family-type resources (IR-FTRs), and residents of private seniors’ residences (PSRs). Among other resources are tools and guidelines for staff at the facility entrances and screening logs.",{"type":378,"content":5456},[5457],{"type":381,"content":5458},[5459],{"type":15,"attrs":5460,"content":5461},{"textAlign":53},[5462],{"text":5447,"type":348,"marks":5463},[5464],{"type":1391,"attrs":5465},{"href":5466,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://santemonteregie.qc.ca/en/west/information-resources-seniors-ir-ftr-and-psr-visit-significant-caregivers#toc-forms-and-logs",{"type":15,"attrs":5468,"content":5469},{"textAlign":1485},[5470],{"text":5471,"type":348,"marks":5472},"Perley and Rideau Veteran’s Health Centre",[5473],{"type":1436},{"type":15,"attrs":5475,"content":5476},{"textAlign":1485},[5477],{"text":5478,"type":348},"Perley and Rideau Veteran’s Health Centre is a long-term care centre in Ontario. They have launched an online screening app for designated caregivers.",{"type":378,"content":5480},[5481,5492],{"type":381,"content":5482},[5483],{"type":15,"attrs":5484,"content":5485},{"textAlign":53},[5486],{"text":5487,"type":348,"marks":5488},"Intro to Web-based Screening App for Designated Caregivers",[5489],{"type":1391,"attrs":5490},{"href":5491,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.perleyrideau.ca/upload/documents/dec_4_perley-rideau_designated_caregiver.pdf",{"type":381,"content":5493},[5494],{"type":15,"attrs":5495,"content":5496},{"textAlign":53},[5497],{"text":5498,"type":348,"marks":5499},"Screening Tool for COVID-19",[5500],{"type":1391,"attrs":5501},{"href":5502,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://covidscreening.perleyrideau.ca/",{"type":15,"attrs":5504,"content":5505},{"textAlign":1485},[5506],{"text":1965,"type":348,"marks":5507},[5508],{"type":1436},{"type":15,"attrs":5510,"content":5511},{"textAlign":1485},[5512],{"text":5513,"type":348},"The Saskatchewan Health Authority supports health organizations across Saskatchewan. Their Family Presence expert panel and support team have created many resources to support screening.",{"type":378,"content":5515},[5516],{"type":381,"content":5517},[5518],{"type":15,"attrs":5519,"content":5520},{"textAlign":53},[5521],{"text":5522,"type":348,"marks":5523},"Screening Support Resources",[5524],{"type":1391,"attrs":5525},{"href":5526,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://public.ehealthsask.ca/sites/COVID-19/#Screening",{"type":15,"attrs":5528,"content":5529},{"textAlign":53},[5530],{"text":5531,"type":348,"marks":5532},"Windsor Regional Hospital",[5533],{"type":1436},{"type":15,"attrs":5535,"content":5536},{"textAlign":1485},[5537],{"text":5538,"type":348},"Windsor Regional Hospital supports Windsor and Essex Country in Ontario. The hospital has both online and print options for patients and essential care partners to use before coming to the facility.",{"type":378,"content":5540},[5541],{"type":381,"content":5542},[5543],{"type":15,"attrs":5544,"content":5545},{"textAlign":53},[5546],{"text":5547,"type":348,"marks":5548},"Windsor Regional Hospital Access and Screening",[5549],{"type":1391,"attrs":5550},{"href":5551,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.wrh.on.ca/Screening",{"_uid":5553,"title":5554,"ctaLeft":5555,"ctaRight":5556,"component":374,"columnLeft":5557,"columnRight":5596},"91468391-e9cc-4e0d-926e-43533e3bc359","Establish caregiver IDs for essential care partners",[],[],{"type":12,"content":5558},[5559,5564,5571,5576,5580],{"type":15,"attrs":5560,"content":5561},{"textAlign":53},[5562],{"text":5563,"type":348},"This section is about supporting organizations to work with patients and patient partners to establish caregiver identification (ID) for essential care partners. It is part of the policy guidance to support essential care partners as they enter health and care facilities.",{"type":15,"attrs":5565,"content":5566},{"textAlign":53},[5567],{"text":5568,"type":348,"marks":5569},"Before COVID-19, some organizations had already instituted formal caregiver ID programs. ID processes remain relevant during the pandemic so staff can identify who is in the facility/on the unit and part of the care team. The provision of an ID badge or another visible icon can be linked to other processes, such as the designation of essential care partner(s) by the patient, cleared pre-entry screening and essential care partner education. This process may promote the acceptance of the role of essential care partners and alleviate staff fears as they can be confident essential care partners have been designated by patients, understand the safety protocols and are prepared to be on the unit as part of the care team.",[5570],{"type":4410},{"type":15,"attrs":5572,"content":5573},{"textAlign":53},[5574],{"text":5575,"type":348},"These resources provide examples of essential care partner ID when they are on site. 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Tier 1 provides referral to the appropriate services or programming. Tier 2 provides caregiver support needs assessment (via the Caregiver Strain Index [CSI]). Tier 3 provides a self-management approach to wellbeing, supporting and connecting caregivers to a comprehensive suite of resources and tools. 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Secondary reach includes caregivers (RN’s, PSW, school staff and family members) via caregiver competency checklists and number of providers trained.",[7680],{"type":1291,"attrs":7681},{"color":16},{"text":2921,"type":348},{"type":1340,"attrs":7684,"content":7685},{"level":1342,"textAlign":1485},[7686],{"text":7687,"type":348,"marks":7688},"Complex Respiratory Care for Paediatric Patients ",[7689],{"type":1436},{"type":15,"attrs":7691,"content":7692},{"textAlign":1485},[7693,7698],{"text":7694,"type":348,"marks":7695},"Through this program, the Children’s Hospital of Eastern Ontario’s (CHEO) intensive care unit addressed the length of stays and admission rates by improving home care services for paediatric patients so they can remain at home. The program was funded by the Local Health Integration Network (LHIN) and modelled on the Somerset West complex respiratory care program, which has demonstrated success for moving adult patients with complex respiratory needs and technology from the acute care setting back to the community. A community paediatric respiratory specialist offered home visits as needed for complex respiratory patients – addressing home equipment issues and creating a more seamless transition between patients and hospital teams. The program team also delivered training and education to home care agencies, to decrease wait times to home care services and decrease length of stay for inpatients requiring home care services.",[7696],{"type":1291,"attrs":7697},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":7700,"content":7701},{"textAlign":1485},[7702,7707],{"text":7703,"type":348,"marks":7704},"Learn more: ",[7705],{"type":1291,"attrs":7706},{"color":16},{"text":7708,"type":348,"marks":7709},"CHEO",[7710,7713],{"type":1391,"attrs":7711},{"href":7712,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.cheo.on.ca/",{"type":1291,"attrs":7714},{"color":16},{"type":12,"content":7716},[7717],{"type":15},{"_uid":7719,"title":7720,"ctaLeft":7721,"ctaRight":7722,"component":374,"columnLeft":7723,"columnRight":7847},"719f048d-50de-412b-bd63-8a082b274345","Children’s Hospital of Eastern Ontario (CHEO), Ottawa, Ontario – Navigator Program (Medical Complexity & Family Support)",[],[],{"type":12,"content":7724},[7725,7740,7755,7770,7778,7827,7834,7842],{"type":15,"attrs":7726,"content":7727},{"textAlign":53},[7728,7733,7734,7739],{"text":7245,"type":348,"marks":7729},[7730,7732],{"type":1291,"attrs":7731},{"color":16},{"type":1436},{"text":1512,"type":348},{"text":7735,"type":348,"marks":7736},"Amelie DesLauriers, Social Worker-System Navigator",[7737],{"type":1291,"attrs":7738},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":7741,"content":7742},{"textAlign":1485},[7743,7748,7749,7754],{"text":7261,"type":348,"marks":7744},[7745,7747],{"type":1291,"attrs":7746},{"color":16},{"type":1436},{"text":1512,"type":348},{"text":7750,"type":348,"marks":7751},"Lillian Kitchen; Teresa MacMillan",[7752],{"type":1291,"attrs":7753},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":7756,"content":7757},{"textAlign":1485},[7758,7763,7764,7769],{"text":7277,"type":348,"marks":7759},[7760,7762],{"type":1291,"attrs":7761},{"color":16},{"type":1436},{"text":1512,"type":348},{"text":7765,"type":348,"marks":7766},"Michele Hynes, Director; Chantal Krantz, Manager",[7767],{"type":1291,"attrs":7768},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":7771,"content":7772},{"textAlign":1485},[7773,7777],{"text":7293,"type":348,"marks":7774},[7775],{"type":1291,"attrs":7776},{"color":16},{"text":2921,"type":348},{"type":378,"content":7779},[7780,7795,7811],{"type":381,"content":7781},[7782],{"type":15,"attrs":7783,"content":7784},{"textAlign":53},[7785,7790,7794],{"text":7307,"type":348,"marks":7786},[7787,7789],{"type":1291,"attrs":7788},{"color":16},{"type":1436},{"text":7330,"type":348,"marks":7791},[7792],{"type":1291,"attrs":7793},{"color":16},{"text":2921,"type":348},{"type":381,"content":7796},[7797],{"type":15,"attrs":7798,"content":7799},{"textAlign":53},[7800,7805,7810],{"text":7324,"type":348,"marks":7801},[7802,7804],{"type":1291,"attrs":7803},{"color":16},{"type":1436},{"text":7806,"type":348,"marks":7807}," N/A     ",[7808],{"type":1291,"attrs":7809},{"color":16},{"text":2921,"type":348},{"type":381,"content":7812},[7813],{"type":15,"attrs":7814,"content":7815},{"textAlign":53},[7816,7821,7826],{"text":7341,"type":348,"marks":7817},[7818,7820],{"type":1291,"attrs":7819},{"color":16},{"type":1436},{"text":7822,"type":348,"marks":7823}," Parents in the Champlain region experiencing caregiver distress who have children and youth under the age of 18 with medical complexities and are receiving support from the Children’s Hospital of Eastern Ontario (CHEO)",[7824],{"type":1291,"attrs":7825},{"color":16},{"text":2921,"type":348},{"type":1340,"attrs":7828,"content":7829},{"level":1342,"textAlign":1485},[7830],{"text":7831,"type":348,"marks":7832},"Navigator Program ",[7833],{"type":1436},{"type":15,"attrs":7835,"content":7836},{"textAlign":1485},[7837,7839,7840],{"text":7838,"type":348},"Parents of children and youth with medical complexities experience many challenges when caring for their child. Among the highest concerns are the effects on parents’ physical and mental health, and their increased social isolation.   ",{"type":603},{"text":7841,"type":348},"The Navigator Program helps to address critical gaps in supports and connections, and promote social and emotional health, for these families.",{"type":15,"attrs":7843,"content":7844},{"textAlign":1485},[7845],{"text":7846,"type":348},"Two Parent Navigators help families to socialize, share ideas and connect with others, through workshops, wellness and social events, social media, and supporting them during admissions and clinic visits. In addition, a System Navigator can help families with needs beyond social isolation to navigate the complex care system, by finding resources and through one-on-one counselling, family counselling and workshops. Parents decide what their goals are and meet with Parent Navigators and/or System Navigators depending on their needs. ",{"type":12,"content":7848},[7849],{"type":15},{"_uid":7851,"title":7852,"ctaLeft":7853,"ctaRight":7854,"component":374,"columnLeft":7855,"columnRight":7977},"c4e5bd85-0ef9-4190-b23f-dd4975e3a8fb","HOPE Model, SE Health, Ontario ",[],[],{"type":12,"content":7856},[7857,7872,7887,7901,7909,7961,7968],{"type":15,"attrs":7858,"content":7859},{"textAlign":53},[7860,7865,7866,7871],{"text":7245,"type":348,"marks":7861},[7862,7864],{"type":1291,"attrs":7863},{"color":16},{"type":1436},{"text":1512,"type":348},{"text":7867,"type":348,"marks":7868},"Zayna Khayat",[7869],{"type":1291,"attrs":7870},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":7873,"content":7874},{"textAlign":1485},[7875,7880,7881,7886],{"text":7261,"type":348,"marks":7876},[7877,7879],{"type":1291,"attrs":7878},{"color":16},{"type":1436},{"text":1512,"type":348},{"text":7882,"type":348,"marks":7883},"Randy Filinski",[7884],{"type":1291,"attrs":7885},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":7888,"content":7889},{"textAlign":1485},[7890,7895,7896,7900],{"text":7277,"type":348,"marks":7891},[7892,7894],{"type":1291,"attrs":7893},{"color":16},{"type":1436},{"text":1512,"type":348},{"text":7867,"type":348,"marks":7897},[7898],{"type":1291,"attrs":7899},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":7902,"content":7903},{"textAlign":1485},[7904,7908],{"text":7293,"type":348,"marks":7905},[7906],{"type":1291,"attrs":7907},{"color":16},{"text":2921,"type":348},{"type":378,"content":7910},[7911,7928,7945],{"type":381,"content":7912},[7913],{"type":15,"attrs":7914,"content":7915},{"textAlign":53},[7916,7921,7922,7927],{"text":7307,"type":348,"marks":7917},[7918,7920],{"type":1291,"attrs":7919},{"color":16},{"type":1436},{"text":1512,"type":348},{"text":7923,"type":348,"marks":7924},"Home care services helped the recipient stay at home",[7925],{"type":1291,"attrs":7926},{"color":16},{"text":2921,"type":348},{"type":381,"content":7929},[7930],{"type":15,"attrs":7931,"content":7932},{"textAlign":53},[7933,7938,7939,7944],{"text":7324,"type":348,"marks":7934},[7935,7937],{"type":1291,"attrs":7936},{"color":16},{"type":1436},{"text":1512,"type":348},{"text":7940,"type":348,"marks":7941},"Wait times for home care services, referral to services, caregiver distress, (in)appropriate move to long-term care, death at home/not in hospital.",[7942],{"type":1291,"attrs":7943},{"color":16},{"text":2921,"type":348},{"type":381,"content":7946},[7947],{"type":15,"attrs":7948,"content":7949},{"textAlign":53},[7950,7955,7960],{"text":7341,"type":348,"marks":7951},[7952,7954],{"type":1291,"attrs":7953},{"color":16},{"type":1436},{"text":7956,"type":348,"marks":7957}," Home care clients in London-Middlesex and Englemount Lawrence neighbourhoods",[7958],{"type":1291,"attrs":7959},{"color":16},{"text":2921,"type":348},{"type":1340,"attrs":7962,"content":7963},{"level":1342,"textAlign":1485},[7964],{"text":7965,"type":348,"marks":7966},"The H.O.P.E. Model® (Home Opportunity People Empowerment) ",[7967],{"type":1436},{"type":15,"attrs":7969,"content":7970},{"textAlign":1485},[7971,7976],{"text":7972,"type":348,"marks":7973},"The H.O.P.E. Model addresses many of the gaps identified in the current transactional fee for service model of home care. Through combining both the health and social aspects of clients' lives, H.O.P.E aims to reduce clients’ use of high cost acute services while delivering a community-based care model whereby nurses provide a more integrated and holistic approach to care. Clients are supported to meet their goals by self-managing teams of nurses that take care of a person's full set of needs, including the majority of care services (nursing, PSW, therapies, etc.), care coordination and connections to both formal and informal care. The empowered teams of nurses work to their full scope to manage complex patients in the community with a lean infrastructure and management backbone.",[7974],{"type":1291,"attrs":7975},{"color":16},{"text":2921,"type":348},{"type":12,"content":7978},[7979],{"type":15},{"_uid":7981,"title":7982,"ctaLeft":7983,"ctaRight":7984,"component":374,"columnLeft":7985,"columnRight":8167},"085f5326-22dd-43da-9ac0-f33e369061a9","Lanark Renfrew Health and Community Services, Lanark, Ontario ",[],[],{"type":12,"content":7986},[7987,8001,8016,8031,8040,8088,8095,8104,8150],{"type":15,"attrs":7988,"content":7989},{"textAlign":53},[7990,7994,7995,8000],{"text":7245,"type":348,"marks":7991},[7992],{"type":1291,"attrs":7993},{"color":16},{"text":1512,"type":348},{"text":7996,"type":348,"marks":7997},"Christina Dolgowicz, Lung Health Coordinator",[7998],{"type":1291,"attrs":7999},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":8002,"content":8003},{"textAlign":1485},[8004,8009,8010,8015],{"text":7261,"type":348,"marks":8005},[8006,8008],{"type":1291,"attrs":8007},{"color":16},{"type":1436},{"text":1512,"type":348},{"text":8011,"type":348,"marks":8012},"Christine Love",[8013],{"type":1291,"attrs":8014},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":8017,"content":8018},{"textAlign":1485},[8019,8024,8025,8030],{"text":7277,"type":348,"marks":8020},[8021,8023],{"type":1291,"attrs":8022},{"color":16},{"type":1436},{"text":1512,"type":348},{"text":8026,"type":348,"marks":8027},"John Jordan",[8028],{"type":1291,"attrs":8029},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":8032,"content":8033},{"textAlign":1485},[8034,8039],{"text":7293,"type":348,"marks":8035},[8036,8038],{"type":1291,"attrs":8037},{"color":16},{"type":1436},{"text":2921,"type":348},{"type":378,"content":8041},[8042,8057,8072],{"type":381,"content":8043},[8044],{"type":15,"attrs":8045,"content":8046},{"textAlign":53},[8047,8052,8056],{"text":7307,"type":348,"marks":8048},[8049,8051],{"type":1291,"attrs":8050},{"color":16},{"type":1436},{"text":7313,"type":348,"marks":8053},[8054],{"type":1291,"attrs":8055},{"color":16},{"text":2921,"type":348},{"type":381,"content":8058},[8059],{"type":15,"attrs":8060,"content":8061},{"textAlign":53},[8062,8067,8071],{"text":7324,"type":348,"marks":8063},[8064,8066],{"type":1291,"attrs":8065},{"color":16},{"type":1436},{"text":7478,"type":348,"marks":8068},[8069],{"type":1291,"attrs":8070},{"color":16},{"text":2921,"type":348},{"type":381,"content":8073},[8074],{"type":15,"attrs":8075,"content":8076},{"textAlign":53},[8077,8082,8087],{"text":7341,"type":348,"marks":8078},[8079,8081],{"type":1291,"attrs":8080},{"color":16},{"type":1436},{"text":8083,"type":348,"marks":8084}," Clients over the age of 40 with a diagnosis of chronic obstructive pulmonary disease (COPD)",[8085],{"type":1291,"attrs":8086},{"color":16},{"text":2921,"type":348},{"type":1340,"attrs":8089,"content":8090},{"level":1342,"textAlign":1485},[8091],{"text":8092,"type":348,"marks":8093},"Lanark Renfrew Lung Health Program ",[8094],{"type":1436},{"type":15,"attrs":8096,"content":8097},{"textAlign":1485},[8098,8103],{"text":8099,"type":348,"marks":8100},"North Lanark Community Health Centre worked to integrate and enhance three of its regional chronic obstructive pulmonary disease (COPD) related programs: lung health, community-based pulmonary rehab and primary care outreach for seniors. The aim of integrating these programs was to improve early screening of COPD, enhance appropriate referral and care, and identify patients requiring palliative care supports. The team targeted four key areas for improvement to increase access, with the goal being to keep patients at home:",[8101],{"type":1291,"attrs":8102},{"color":16},{"text":2921,"type":348},{"type":378,"content":8105},[8106,8117,8128,8139],{"type":381,"content":8107},[8108],{"type":15,"attrs":8109,"content":8110},{"textAlign":53},[8111,8116],{"text":8112,"type":348,"marks":8113},"Increasingly early screening and detection for people at risk of COPD",[8114],{"type":1291,"attrs":8115},{"color":16},{"text":2921,"type":348},{"type":381,"content":8118},[8119],{"type":15,"attrs":8120,"content":8121},{"textAlign":53},[8122,8127],{"text":8123,"type":348,"marks":8124},"Implementation of a 1-833 phone number to connect patients with a respiratory therapist to manage care from 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hospital",[8248],{"type":1291,"attrs":8249},{"color":16},{"text":2921,"type":348},{"type":381,"content":8252},[8253],{"type":15,"attrs":8254,"content":8255},{"textAlign":53},[8256,8261,8265],{"text":7324,"type":348,"marks":8257},[8258,8260],{"type":1291,"attrs":8259},{"color":16},{"type":1436},{"text":7478,"type":348,"marks":8262},[8263],{"type":1291,"attrs":8264},{"color":16},{"text":2921,"type":348},{"type":381,"content":8267},[8268],{"type":15,"attrs":8269,"content":8270},{"textAlign":53},[8271,8277,8282],{"text":8272,"type":348,"marks":8273},"Patient/population reach indicator: ",[8274,8276],{"type":1291,"attrs":8275},{"color":16},{"type":1436},{"text":8278,"type":348,"marks":8279},"All stage IV lung cancer patients referred to palliative support within 60 days of initial visit to the MUHC for diagnosis or care.",[8280],{"type":1291,"attrs":8281},{"color":16},{"text":2921,"type":348},{"type":1340,"attrs":8284,"content":8285},{"level":1342,"textAlign":1485},[8286],{"text":8287,"type":348,"marks":8288},"Integrating Palliative Support as Routine Care for Patients with Stage IV Lung Cancer ",[8289],{"type":1436},{"type":15,"attrs":8291,"content":8292},{"textAlign":1485},[8293,8298],{"text":8294,"type":348,"marks":8295},"The McGill University Health Centre (MUHC) is rolling out a program to integrate early referral to palliative support as part of routine care for all patients with stage IV lung cancer treated at the MUHC. A feasibility study will be undertaken by conducting stakeholder interviews to assess readiness of clinicians and the institution/network and identify preferences of patients and caregivers. The program involves:",[8296],{"type":1291,"attrs":8297},{"color":16},{"text":2921,"type":348},{"type":378,"content":8300},[8301,8312,8323],{"type":381,"content":8302},[8303],{"type":15,"attrs":8304,"content":8305},{"textAlign":53},[8306,8311],{"text":8307,"type":348,"marks":8308},"All patients with stage IV lung cancer presenting at the MUHC will be referred to palliative care within 60 days of initial visit.",[8309],{"type":1291,"attrs":8310},{"color":16},{"text":2921,"type":348},{"type":381,"content":8313},[8314],{"type":15,"attrs":8315,"content":8316},{"textAlign":53},[8317,8322],{"text":8318,"type":348,"marks":8319},"In order to implement this policy, we plan to organize several focus groups with the various stakeholders including physicians, patients and caregivers, allied health care providers, as well as hospital managers and senior administrative 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Interaction points are at the large format touchscreen located at ANKORS and through personal devices such as cell phones, tablets or computers, which can provide continuity of care simultaneously.",[8979],{"type":1291,"attrs":8980},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":8983,"content":8984},{"textAlign":1485},[8985,8989,8997,9002,9010,9011,9016],{"text":7703,"type":348,"marks":8986},[8987],{"type":1291,"attrs":8988},{"color":16},{"text":8990,"type":348,"marks":8991},"ANKORS",[8992,8995],{"type":1391,"attrs":8993},{"href":8994,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},"https://ankors.bc.ca/",{"type":1291,"attrs":8996},{"color":16},{"text":8998,"type":348,"marks":8999}," and ",[9000],{"type":1291,"attrs":9001},{"color":16},{"text":9003,"type":348,"marks":9004},"Smrt1Health",[9005,9008],{"type":1391,"attrs":9006},{"href":9007,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},"https://www.smrt1.health/",{"type":1291,"attrs":9009},{"color":16},{"text":1512,"type":348},{"text":9012,"type":348,"marks":9013}," Connect: @ANKORSWest  #SMRT1TECH ",[9014],{"type":1291,"attrs":9015},{"color":16},{"text":2921,"type":348},{"type":12,"content":9018},[9019],{"type":15},{"_uid":9021,"title":9022,"ctaLeft":9023,"ctaRight":9024,"component":374,"columnLeft":9025,"columnRight":9160},"241e3f24-4911-41c0-b381-ad4197d3bec8","Alberta Health Services: Calgary Zone, Calgary, Alberta ",[],[],{"type":12,"content":9026},[9027,9042,9056,9071,9080,9128,9135,9144],{"type":15,"attrs":9028,"content":9029},{"textAlign":53},[9030,9035,9036,9041],{"text":7245,"type":348,"marks":9031},[9032,9034],{"type":1291,"attrs":9033},{"color":16},{"type":1436},{"text":1512,"type":348},{"text":9037,"type":348,"marks":9038},"Jennifer Kuntz, Project Facilitator",[9039],{"type":1291,"attrs":9040},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":9043,"content":9044},{"textAlign":1485},[9045,9050,9055],{"text":7573,"type":348,"marks":9046},[9047,9049],{"type":1291,"attrs":9048},{"color":16},{"type":1436},{"text":9051,"type":348,"marks":9052},"Kerri Conner",[9053],{"type":1291,"attrs":9054},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":9057,"content":9058},{"textAlign":1485},[9059,9065,9070],{"text":9060,"type":348,"marks":9061},"Senior officers/directors: ",[9062,9064],{"type":1291,"attrs":9063},{"color":16},{"type":1436},{"text":9066,"type":348,"marks":9067},"Avril Deegan; Andrea Perri",[9068],{"type":1291,"attrs":9069},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":9072,"content":9073},{"textAlign":1485},[9074,9079],{"text":7293,"type":348,"marks":9075},[9076,9078],{"type":1291,"attrs":9077},{"color":16},{"type":1436},{"text":2921,"type":348},{"type":378,"content":9081},[9082,9097,9112],{"type":381,"content":9083},[9084],{"type":15,"attrs":9085,"content":9086},{"textAlign":53},[9087,9092,9096],{"text":7307,"type":348,"marks":9088},[9089,9091],{"type":1291,"attrs":9090},{"color":16},{"type":1436},{"text":8914,"type":348,"marks":9093},[9094],{"type":1291,"attrs":9095},{"color":16},{"text":2921,"type":348},{"type":381,"content":9098},[9099],{"type":15,"attrs":9100,"content":9101},{"textAlign":53},[9102,9107,9111],{"text":7324,"type":348,"marks":9103},[9104,9106],{"type":1291,"attrs":9105},{"color":16},{"type":1436},{"text":7478,"type":348,"marks":9108},[9109],{"type":1291,"attrs":9110},{"color":16},{"text":2921,"type":348},{"type":381,"content":9113},[9114],{"type":15,"attrs":9115,"content":9116},{"textAlign":53},[9117,9122,9127],{"text":7341,"type":348,"marks":9118},[9119,9121],{"type":1291,"attrs":9120},{"color":16},{"type":1436},{"text":9123,"type":348,"marks":9124}," Caregivers, clients and service providers.",[9125],{"type":1291,"attrs":9126},{"color":16},{"text":2921,"type":348},{"type":1340,"attrs":9129,"content":9130},{"level":1342,"textAlign":1485},[9131],{"text":9132,"type":348,"marks":9133},"Connection in the Community – Empowering Families Affected by Trauma ",[9134],{"type":1436},{"type":15,"attrs":9136,"content":9137},{"textAlign":1485},[9138,9143],{"text":9139,"type":348,"marks":9140},"The Child and Adolescent Addiction, Mental Health and Psychiatry Program (CAAMHPP) aims to improve the transition from psychiatric emergency department/urgent care to community care for children and youth who have experienced trauma. The service pathway created through this project connected Calgary families with mental health and psychiatry outreach support and helped in developing a crisis plan. The service also coordinated a case conference for the child, youth and family’s informal and formal supports (including primary care teams, education, government agencies and other health professionals). 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The team designed programs to target children aged 5 to 9 and youth aged 10 to 17, and worked on scoping additional support to better address the needs of First Nations and LGBTQ+ communities facing societal barriers. 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Participants used aftercare services in two settings, CFB Edmonton (the experimental group) and CFB Petawawa (the control group), and completed a questionnaire to compare pre- and post-project attitudes and perceptions about addiction and the Aftercare program. ",[10226],{"type":1291,"attrs":10227},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10230,"content":10231},{"textAlign":1485},[10232,10236,10244,10245,10249,10257],{"text":7703,"type":348,"marks":10233},[10234],{"type":1291,"attrs":10235},{"color":16},{"text":10237,"type":348,"marks":10238},"National Defense",[10239,10242],{"type":1391,"attrs":10240},{"href":10241,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},"https://www.canada.ca/en/department-national-defence.html",{"type":1291,"attrs":10243},{"color":16},{"text":1512,"type":348},{"text":8510,"type":348,"marks":10246},[10247],{"type":1291,"attrs":10248},{"color":16},{"text":10250,"type":348,"marks":10251},"@NationalDefense",[10252,10255],{"type":1391,"attrs":10253},{"href":10254,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},"http://www.twitter.com/NationalDefense",{"type":1291,"attrs":10256},{"color":16},{"text":2921,"type":348},{"type":12,"content":10259},[10260],{"type":15},{"_uid":10262,"title":10263,"ctaLeft":10264,"ctaRight":10265,"component":374,"columnLeft":10266,"columnRight":10408},"a486fce7-83e2-41fe-a09c-3dab0b26788e","Indigo Harm Reduction, Edmonton, Alberta ",[],[],{"type":12,"content":10267},[10268,10282,10296,10310,10319,10367,10374,10383],{"type":15,"attrs":10269,"content":10270},{"textAlign":53},[10271,10276,10281],{"text":9174,"type":348,"marks":10272},[10273,10275],{"type":1291,"attrs":10274},{"color":16},{"type":1436},{"text":10277,"type":348,"marks":10278},"Dakota Drouillard, Licensed Practical Nurse",[10279],{"type":1291,"attrs":10280},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10283,"content":10284},{"textAlign":1485},[10285,10290,10295],{"text":7573,"type":348,"marks":10286},[10287,10289],{"type":1291,"attrs":10288},{"color":16},{"type":1436},{"text":10291,"type":348,"marks":10292},"April Bullchild",[10293],{"type":1291,"attrs":10294},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10297,"content":10298},{"textAlign":1485},[10299,10304,10309],{"text":7430,"type":348,"marks":10300},[10301,10303],{"type":1291,"attrs":10302},{"color":16},{"type":1436},{"text":10305,"type":348,"marks":10306},"Shelby Young",[10307],{"type":1291,"attrs":10308},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10311,"content":10312},{"textAlign":1485},[10313,10318],{"text":7293,"type":348,"marks":10314},[10315,10317],{"type":1291,"attrs":10316},{"color":16},{"type":1436},{"text":2921,"type":348},{"type":378,"content":10320},[10321,10336,10351],{"type":381,"content":10322},[10323],{"type":15,"attrs":10324,"content":10325},{"textAlign":53},[10326,10331,10335],{"text":7307,"type":348,"marks":10327},[10328,10330],{"type":1291,"attrs":10329},{"color":16},{"type":1436},{"text":8914,"type":348,"marks":10332},[10333],{"type":1291,"attrs":10334},{"color":16},{"text":2921,"type":348},{"type":381,"content":10337},[10338],{"type":15,"attrs":10339,"content":10340},{"textAlign":53},[10341,10346,10350],{"text":7324,"type":348,"marks":10342},[10343,10345],{"type":1291,"attrs":10344},{"color":16},{"type":1436},{"text":7478,"type":348,"marks":10347},[10348],{"type":1291,"attrs":10349},{"color":16},{"text":2921,"type":348},{"type":381,"content":10352},[10353],{"type":15,"attrs":10354,"content":10355},{"textAlign":53},[10356,10361,10366],{"text":7341,"type":348,"marks":10357},[10358,10360],{"type":1291,"attrs":10359},{"color":16},{"type":1436},{"text":10362,"type":348,"marks":10363}," The target population was individuals using programs, treatments or support services to overcome challenges and barriers they faced due to mental health and addictions, and to assess if treatment is easily accessible.",[10364],{"type":1291,"attrs":10365},{"color":16},{"text":2921,"type":348},{"type":1340,"attrs":10368,"content":10369},{"level":1342,"textAlign":1485},[10370],{"text":10371,"type":348,"marks":10372},"Introducing Electronic Medical Records (EMR) to preventative and primary care resources ",[10373],{"type":1436},{"type":15,"attrs":10375,"content":10376},{"textAlign":1485},[10377,10382],{"text":10378,"type":348,"marks":10379},"Through environmental scanning and distribution of surveys, Indigo Harm Reduction compared the population of Albertans who identify personal challenges with mental health and addictions to utilization of services, as reported by Statistics Canada. The aim of the project was to unite programs in such a way that referral of services is easier and clients know the criteria for utilizing services – to create a way in which individuals can find appropriate services that match their needs almost fully.",[10380],{"type":1291,"attrs":10381},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10384,"content":10385},{"textAlign":1485},[10386,10390,10398,10399,10407],{"text":7372,"type":348,"marks":10387},[10388],{"type":1291,"attrs":10389},{"color":16},{"text":10391,"type":348,"marks":10392},"@indigoHRS",[10393,10396],{"type":1391,"attrs":10394},{"href":10395,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},"http://twitter.com/indigoHRS",{"type":1291,"attrs":10397},{"color":16},{"text":1512,"type":348},{"text":10400,"type":348,"marks":10401},"@dakotaleee",[10402,10405],{"type":1391,"attrs":10403},{"href":10404,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},"http://www.twitter.com/dakotaleee",{"type":1291,"attrs":10406},{"color":16},{"text":2921,"type":348},{"type":12,"content":10409},[10410],{"type":15},{"_uid":10412,"title":10413,"ctaLeft":10414,"ctaRight":10415,"component":374,"columnLeft":10416,"columnRight":10566},"43257ce7-5802-4c26-b993-e41b98e79614","Joseph Brant Hospital, Burlington, Ontario ",[],[],{"type":12,"content":10417},[10418,10432,10446,10460,10469,10534,10541,10550],{"type":15,"attrs":10419,"content":10420},{"textAlign":53},[10421,10426,10431],{"text":9174,"type":348,"marks":10422},[10423,10425],{"type":1291,"attrs":10424},{"color":16},{"type":1436},{"text":10427,"type":348,"marks":10428},"Bila Sabra, PHAST Charge Nurse",[10429],{"type":1291,"attrs":10430},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10433,"content":10434},{"textAlign":1485},[10435,10440,10445],{"text":7573,"type":348,"marks":10436},[10437,10439],{"type":1291,"attrs":10438},{"color":16},{"type":1436},{"text":10441,"type":348,"marks":10442},"Lynn Gallagher",[10443],{"type":1291,"attrs":10444},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10447,"content":10448},{"textAlign":1485},[10449,10454,10459],{"text":7430,"type":348,"marks":10450},[10451,10453],{"type":1291,"attrs":10452},{"color":16},{"type":1436},{"text":10455,"type":348,"marks":10456},"Cheryl Gustafson",[10457],{"type":1291,"attrs":10458},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10461,"content":10462},{"textAlign":1485},[10463,10468],{"text":7293,"type":348,"marks":10464},[10465,10467],{"type":1291,"attrs":10466},{"color":16},{"type":1436},{"text":2921,"type":348},{"type":378,"content":10470},[10471,10486,10497,10507,10518],{"type":381,"content":10472},[10473],{"type":15,"attrs":10474,"content":10475},{"textAlign":53},[10476,10481,10485],{"text":7307,"type":348,"marks":10477},[10478,10480],{"type":1291,"attrs":10479},{"color":16},{"type":1436},{"text":8914,"type":348,"marks":10482},[10483],{"type":1291,"attrs":10484},{"color":16},{"text":2921,"type":348},{"type":381,"content":10487},[10488],{"type":15,"attrs":10489,"content":10490},{"textAlign":53},[10491,10496],{"text":7324,"type":348,"marks":10492},[10493,10495],{"type":1291,"attrs":10494},{"color":16},{"type":1436},{"text":2921,"type":348},{"type":381,"content":10498},[10499],{"type":15,"attrs":10500,"content":10501},{"textAlign":53},[10502,10506],{"text":9257,"type":348,"marks":10503},[10504],{"type":1291,"attrs":10505},{"color":16},{"text":2921,"type":348},{"type":381,"content":10508},[10509],{"type":15,"attrs":10510,"content":10511},{"textAlign":53},[10512,10517],{"text":10513,"type":348,"marks":10514},"Rates of repeat emergency department and/or urgent care centre visits for a mental health or addiction issue.",[10515],{"type":1291,"attrs":10516},{"color":16},{"text":2921,"type":348},{"type":381,"content":10519},[10520],{"type":15,"attrs":10521,"content":10522},{"textAlign":53},[10523,10528,10533],{"text":7341,"type":348,"marks":10524},[10525,10527],{"type":1291,"attrs":10526},{"color":16},{"type":1436},{"text":10529,"type":348,"marks":10530}," The target population for PHAST is transitional age youth, adults and seniors (aged 16 to 99) who experiencing acute instability of a mental health and addiction concern.",[10531],{"type":1291,"attrs":10532},{"color":16},{"text":2921,"type":348},{"type":1340,"attrs":10535,"content":10536},{"level":1342,"textAlign":1485},[10537],{"text":10538,"type":348,"marks":10539},"Prioritizing Health through Acute Stabilization and Transition ",[10540],{"type":1436},{"type":15,"attrs":10542,"content":10543},{"textAlign":1485},[10544,10549],{"text":10545,"type":348,"marks":10546},"Joseph Brant Hospital has led the development of a multi-agency Mental Health and Addictions (MH&A) model in Burlington called PHAST (Prioritizing Health through Acute Stabilization and Transition). PHAST is an innovative, system-wide integrative ’hub and spoke’ service delivery model. Its goal is to provide the most appropriate urgent MH&A care through timely access, assessment and intervention while preventing unnecessary emergency room visits and hospital admissions. The stabilizing interventions will help to reduce recidivism to the emergency department while the warm transfers, i.e. those transfers occurring from service to service, are designed to improve an individual’s initiation into community treatment, particularly for more complex situations.",[10547],{"type":1291,"attrs":10548},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10551,"content":10552},{"textAlign":1485},[10553,10557,10565],{"text":8510,"type":348,"marks":10554},[10555],{"type":1291,"attrs":10556},{"color":16},{"text":10558,"type":348,"marks":10559},"@Jo_Brant",[10560,10563],{"type":1391,"attrs":10561},{"href":10562,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},"http://www.twitter.com/Jo_Brant",{"type":1291,"attrs":10564},{"color":16},{"text":2921,"type":348},{"type":12,"content":10567},[10568],{"type":15},{"_uid":10570,"title":10571,"ctaLeft":10572,"ctaRight":10573,"component":374,"columnLeft":10574,"columnRight":10707},"c0e661c7-8f8e-46cd-b936-01e8bb3c93b3","Kidthink Children’s Mental Health Centre Inc., Winnipeg, Manitoba ",[],[],{"type":12,"content":10575},[10576,10590,10604,10618,10627,10676,10683,10692],{"type":15,"attrs":10577,"content":10578},{"textAlign":53},[10579,10584,10589],{"text":9174,"type":348,"marks":10580},[10581,10583],{"type":1291,"attrs":10582},{"color":16},{"type":1436},{"text":10585,"type":348,"marks":10586},"Rossana Astracio-Morice",[10587],{"type":1291,"attrs":10588},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10591,"content":10592},{"textAlign":1485},[10593,10598,10603],{"text":7573,"type":348,"marks":10594},[10595,10597],{"type":1291,"attrs":10596},{"color":16},{"type":1436},{"text":10599,"type":348,"marks":10600},"Rebecca McDermott",[10601],{"type":1291,"attrs":10602},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10605,"content":10606},{"textAlign":1485},[10607,10612,10617],{"text":7430,"type":348,"marks":10608},[10609,10611],{"type":1291,"attrs":10610},{"color":16},{"type":1436},{"text":10613,"type":348,"marks":10614},"Analyn Einarson",[10615],{"type":1291,"attrs":10616},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10619,"content":10620},{"textAlign":1485},[10621,10626],{"text":7293,"type":348,"marks":10622},[10623,10625],{"type":1291,"attrs":10624},{"color":16},{"type":1436},{"text":2921,"type":348},{"type":378,"content":10628},[10629,10644,10660],{"type":381,"content":10630},[10631],{"type":15,"attrs":10632,"content":10633},{"textAlign":53},[10634,10639,10643],{"text":9403,"type":348,"marks":10635},[10636,10638],{"type":1291,"attrs":10637},{"color":16},{"type":1436},{"text":9257,"type":348,"marks":10640},[10641],{"type":1291,"attrs":10642},{"color":16},{"text":2921,"type":348},{"type":381,"content":10645},[10646],{"type":15,"attrs":10647,"content":10648},{"textAlign":53},[10649,10655,10659],{"text":10650,"type":348,"marks":10651},"Supplementary outcome indicators: ",[10652,10654],{"type":1291,"attrs":10653},{"color":16},{"type":1436},{"text":9268,"type":348,"marks":10656},[10657],{"type":1291,"attrs":10658},{"color":16},{"text":2921,"type":348},{"type":381,"content":10661},[10662],{"type":15,"attrs":10663,"content":10664},{"textAlign":53},[10665,10670,10675],{"text":7341,"type":348,"marks":10666},[10667,10669],{"type":1291,"attrs":10668},{"color":16},{"type":1436},{"text":10671,"type":348,"marks":10672}," Children in Manitoba aged 12 and under, along with their families and support systems (guardians, extended family, teachers, aides, paediatricians, nurses, coaches, faith leaders, community leaders, instructors, neighbors, and a variety of other adults who support children).",[10673],{"type":1291,"attrs":10674},{"color":16},{"text":2921,"type":348},{"type":1340,"attrs":10677,"content":10678},{"level":1342,"textAlign":1485},[10679],{"text":10680,"type":348,"marks":10681},"KIDTHINK: Providing Evidence-Based Mental Health Treatment Services ",[10682],{"type":1436},{"type":15,"attrs":10684,"content":10685},{"textAlign":1485},[10686,10691],{"text":10687,"type":348,"marks":10688},"KIDTHINK offers clinical and outreach services that aim to improve mental health services, with a focus on early intervention and prevention for children aged 12 and under. KIDTHINK leverages technology to remove geographical barriers to accessing timely services, by offering services through a rapid screening process without requiring a diagnosis. The program offers additional supports to improve childrens’ access to treatment, including financial aid, home visits to meet families or communities, and partnerships with public schools to facilitate referrals from school psychologists and guidance counsellors. Using InterRAI’s Child and Youth Mental Health Screener (ChYMH-S) and Child and Youth Mental Health Community Based Assessment Form (ChYMH), clients are directed to the appropriate treatment stream within a corresponding timeframe according to the urgency of their presenting concerns.",[10689],{"type":1291,"attrs":10690},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10693,"content":10694},{"textAlign":1485},[10695,10699],{"text":7703,"type":348,"marks":10696},[10697],{"type":1291,"attrs":10698},{"color":16},{"text":10700,"type":348,"marks":10701},"KIDTHINK",[10702,10705],{"type":1391,"attrs":10703},{"href":10704,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},"https://www.kidthink.ca/",{"type":1291,"attrs":10706},{"color":16},{"type":12,"content":10708},[10709],{"type":15},{"_uid":10711,"title":10712,"ctaLeft":10713,"ctaRight":10714,"component":374,"columnLeft":10715,"columnRight":10916},"366c4a95-f85e-481c-8f1d-be099e6df81b","Pathstone Mental Health, St. Catharine’s, Ontario  ",[],[],{"type":12,"content":10716},[10717,10736,10750,10764,10773,10860,10867,10885,10901],{"type":15,"attrs":10718,"content":10719},{"textAlign":53},[10720,10725,10730,10735],{"text":10721,"type":348,"marks":10722},"Team ",[10723],{"type":1291,"attrs":10724},{"color":16},{"text":9667,"type":348,"marks":10726},[10727,10729],{"type":1291,"attrs":10728},{"color":16},{"type":1436},{"text":10731,"type":348,"marks":10732},"Ryan Andres, High Risk Therapist",[10733],{"type":1291,"attrs":10734},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10737,"content":10738},{"textAlign":1485},[10739,10744,10749],{"text":7573,"type":348,"marks":10740},[10741,10743],{"type":1291,"attrs":10742},{"color":16},{"type":1436},{"text":10745,"type":348,"marks":10746},"Sarah 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Practices",[10761],{"type":1291,"attrs":10762},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10765,"content":10766},{"textAlign":1485},[10767,10772],{"text":7293,"type":348,"marks":10768},[10769,10771],{"type":1291,"attrs":10770},{"color":16},{"type":1436},{"text":2921,"type":348},{"type":378,"content":10774},[10775,10791,10802,10813,10823,10834,10844],{"type":381,"content":10776},[10777],{"type":15,"attrs":10778,"content":10779},{"textAlign":53},[10780,10785,10790],{"text":7307,"type":348,"marks":10781},[10782,10784],{"type":1291,"attrs":10783},{"color":16},{"type":1436},{"text":10786,"type":348,"marks":10787}," Rates of self-injury, including suicide.",[10788],{"type":1291,"attrs":10789},{"color":16},{"text":2921,"type":348},{"type":381,"content":10792},[10793],{"type":15,"attrs":10794,"content":10795},{"textAlign":53},[10796,10801],{"text":7324,"type":348,"marks":10797},[10798,10800],{"type":1291,"attrs":10799},{"color":16},{"type":1436},{"text":2921,"type":348},{"type":381,"content":10803},[10804],{"type":15,"attrs":10805,"content":10806},{"textAlign":53},[10807,10812],{"text":10808,"type":348,"marks":10809},"Rates of repeat emergency department and/or urgent care centre 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25.",[10831],{"type":1291,"attrs":10832},{"color":16},{"text":2921,"type":348},{"type":381,"content":10835},[10836],{"type":15,"attrs":10837,"content":10838},{"textAlign":53},[10839,10843],{"text":9268,"type":348,"marks":10840},[10841],{"type":1291,"attrs":10842},{"color":16},{"text":2921,"type":348},{"type":381,"content":10845},[10846],{"type":15,"attrs":10847,"content":10848},{"textAlign":53},[10849,10854,10859],{"text":7341,"type":348,"marks":10850},[10851,10853],{"type":1291,"attrs":10852},{"color":16},{"type":1436},{"text":10855,"type":348,"marks":10856}," Children and young people aged 0 to 18 in Niagara who present a serious risk to harm themselves or others.",[10857],{"type":1291,"attrs":10858},{"color":16},{"text":2921,"type":348},{"type":1340,"attrs":10861,"content":10862},{"level":1342,"textAlign":1485},[10863],{"text":10864,"type":348,"marks":10865},"Violence Threat Risk Assessment Care Pathway 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Often these children and youth are identified and referred to Pathstone by community partners including police, schools, hospitals or child welfare. They are provided with intensive individualized services designed to reduce the imminent risk they pose to themselves or others. Once risk has been reduced, the individual is referred to a more appropriate and less intense service or program. T  ",[10873],{"type":1291,"attrs":10874},{"color":16},{"type":603,"marks":10876},[10877],{"type":1291,"attrs":10878},{"color":16},{"text":10880,"type":348,"marks":10881},"he team participated in the Quest Continuous Quality Improvement Program with a goal of improving care pathways into the High Risk program. Using Six Sigma QI methodology, the team reviewed and worked to improve the Violence Threat Risk Assessment (VTRA) care pathway. They also aimed to establish ongoing quality improvement initiatives that improve all care pathways into the High Risk program (for example, hospital admission referral to High Risk program). ",[10882],{"type":1291,"attrs":10883},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10886,"content":10887},{"textAlign":1485},[10888,10892,10900],{"text":7703,"type":348,"marks":10889},[10890],{"type":1291,"attrs":10891},{"color":16},{"text":10893,"type":348,"marks":10894},"Pathstone Mental Health’s High Risk Services",[10895,10898],{"type":1391,"attrs":10896},{"href":10897,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},"https://pathstonementalhealth.ca/service/high-risk/",{"type":1291,"attrs":10899},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10902,"content":10903},{"textAlign":1485},[10904,10908],{"text":7372,"type":348,"marks":10905},[10906],{"type":1291,"attrs":10907},{"color":16},{"text":10909,"type":348,"marks":10910},"@PathstoneMH",[10911,10914],{"type":1391,"attrs":10912},{"href":10913,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},"https://twitter.com/pathstonemh",{"type":1291,"attrs":10915},{"color":16},{"type":12,"content":10917},[10918],{"type":15},{"_uid":10920,"title":10921,"ctaLeft":10922,"ctaRight":10923,"component":374,"columnLeft":10924,"columnRight":11084},"e6708178-4241-4058-97f0-20379f4f92ea","Peter Lougheed Hospital, Alberta Health Services, Calgary, Alberta    ",[],[],{"type":12,"content":10925},[10926,10940,10954,10968,10977,11027,11034,11069],{"type":15,"attrs":10927,"content":10928},{"textAlign":53},[10929,10934,10939],{"text":9174,"type":348,"marks":10930},[10931,10933],{"type":1291,"attrs":10932},{"color":16},{"type":1436},{"text":10935,"type":348,"marks":10936},"Tacie McNeil, Clinical Nurse Educator",[10937],{"type":1291,"attrs":10938},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10941,"content":10942},{"textAlign":1485},[10943,10948,10953],{"text":7573,"type":348,"marks":10944},[10945,10947],{"type":1291,"attrs":10946},{"color":16},{"type":1436},{"text":10949,"type":348,"marks":10950},"Jesse Dobson",[10951],{"type":1291,"attrs":10952},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10955,"content":10956},{"textAlign":1485},[10957,10962,10967],{"text":7430,"type":348,"marks":10958},[10959,10961],{"type":1291,"attrs":10960},{"color":16},{"type":1436},{"text":10963,"type":348,"marks":10964},"Lois Ward, Senior Operating Officer",[10965],{"type":1291,"attrs":10966},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":10969,"content":10970},{"textAlign":1485},[10971,10976],{"text":7293,"type":348,"marks":10972},[10973,10975],{"type":1291,"attrs":10974},{"color":16},{"type":1436},{"text":2921,"type":348},{"type":378,"content":10978},[10979,10995,11011],{"type":381,"content":10980},[10981],{"type":15,"attrs":10982,"content":10983},{"textAlign":53},[10984,10989,10994],{"text":7307,"type":348,"marks":10985},[10986,10988],{"type":1291,"attrs":10987},{"color":16},{"type":1436},{"text":10990,"type":348,"marks":10991}," Hospitalization rates for problematic substance use.",[10992],{"type":1291,"attrs":10993},{"color":16},{"text":2921,"type":348},{"type":381,"content":10996},[10997],{"type":15,"attrs":10998,"content":10999},{"textAlign":53},[11000,11005,11010],{"text":10650,"type":348,"marks":11001},[11002,11004],{"type":1291,"attrs":11003},{"color":16},{"type":1436},{"text":11006,"type":348,"marks":11007},"Rates of repeat emergency department and/or urgent care centre visits for a mental health or addictions issue.",[11008],{"type":1291,"attrs":11009},{"color":16},{"text":2921,"type":348},{"type":381,"content":11012},[11013],{"type":15,"attrs":11014,"content":11015},{"textAlign":53},[11016,11021,11026],{"text":7341,"type":348,"marks":11017},[11018,11020],{"type":1291,"attrs":11019},{"color":16},{"type":1436},{"text":11022,"type":348,"marks":11023}," People who use substances (primary stimulants such as crystal methamphetamine) and are admitted to the Peter Lougheed Hospital.",[11024],{"type":1291,"attrs":11025},{"color":16},{"text":2921,"type":348},{"type":1340,"attrs":11028,"content":11029},{"level":1342,"textAlign":1485},[11030],{"text":11031,"type":348,"marks":11032},"Contingency Management Programs for Inpatients with a Stimulant Use Disorder ",[11033],{"type":1436},{"type":15,"attrs":11035,"content":11036},{"textAlign":1485},[11037,11042,11046,11051,11055,11059,11063,11068],{"text":11038,"type":348,"marks":11039},"With the aim of developing strong evidence-informed medical treatment to support individuals with reducing or stopping stimulant use at the Peter Lougheed Hospital, the team implemented Contingency Management (CM) to support individuals experiencing a stimulant use disorder. Stimulants can have profound effects on mental and physical health, thereby contributing to increased visits to emergency departments and admissions to hospital. Stimulant use also makes it difficult for some patients to remain in hospital for the full course of their medical treatment, which contributes to multiple presentations for the same and worsening health problems.   ",[11040],{"type":1291,"attrs":11041},{"color":16},{"type":603,"marks":11043},[11044],{"type":1291,"attrs":11045},{"color":16},{"text":11047,"type":348,"marks":11048},"The CM group created opportunities for people who use stimulants to make positive changes including reducing or stopping their use of the substance, participating in addiction treatment and attending to their health and social needs.  ",[11049],{"type":1291,"attrs":11050},{"color":16},{"type":603,"marks":11052},[11053],{"type":1291,"attrs":11054},{"color":16},{"text":2921,"type":348,"marks":11056},[11057],{"type":1291,"attrs":11058},{"color":16},{"type":603,"marks":11060},[11061],{"type":1291,"attrs":11062},{"color":16},{"text":11064,"type":348,"marks":11065},"While CM has been evaluated in the outpatient setting, it had not been implemented and formally studied in Alberta in an inpatient setting and in the context of wraparound supports from an addiction medicine consult service. Using patient-centered objectives, rather than simply abstinence-focused outcomes, enabled additional important and meaningful outcomes to be evaluated.",[11066],{"type":1291,"attrs":11067},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":11070,"content":11071},{"textAlign":1485},[11072,11076],{"text":7372,"type":348,"marks":11073},[11074],{"type":1291,"attrs":11075},{"color":16},{"text":11077,"type":348,"marks":11078},"@ahs_yyczone",[11079,11082],{"type":1391,"attrs":11080},{"href":11081,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},"https://twitter.com/ahs_yyczone",{"type":1291,"attrs":11083},{"color":16},{"type":12,"content":11085},[11086],{"type":15},{"_uid":11088,"title":11089,"ctaLeft":11090,"ctaRight":11091,"component":374,"columnLeft":11092,"columnRight":11234},"278ecbf6-49b1-43a1-a31f-fd4702deeba1","Stella's Place Assessment & Treatment Centre, Toronto, Ontario ",[],[],{"type":12,"content":11093},[11094,11108,11123,11137,11146,11194,11201,11210,11226],{"type":15,"attrs":11095,"content":11096},{"textAlign":53},[11097,11102,11107],{"text":9174,"type":348,"marks":11098},[11099,11101],{"type":1291,"attrs":11100},{"color":16},{"type":1436},{"text":11103,"type":348,"marks":11104},"Alex Gosselin, MSW, RSW, RYT, Clinical Manager",[11105],{"type":1291,"attrs":11106},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":11109,"content":11110},{"textAlign":1485},[11111,11117,11122],{"text":11112,"type":348,"marks":11113},"Patient/family representatives: ",[11114,11116],{"type":1291,"attrs":11115},{"color":16},{"type":1436},{"text":11118,"type":348,"marks":11119},"Lucie Langford; Samantha Ledamun",[11120],{"type":1291,"attrs":11121},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":11124,"content":11125},{"textAlign":1485},[11126,11131,11136],{"text":7430,"type":348,"marks":11127},[11128,11130],{"type":1291,"attrs":11129},{"color":16},{"type":1436},{"text":11132,"type":348,"marks":11133},"Nzinga Walker, Director of Program Operations",[11134],{"type":1291,"attrs":11135},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":11138,"content":11139},{"textAlign":1485},[11140,11145],{"text":7293,"type":348,"marks":11141},[11142,11144],{"type":1291,"attrs":11143},{"color":16},{"type":1436},{"text":2921,"type":348},{"type":378,"content":11147},[11148,11163,11178],{"type":381,"content":11149},[11150],{"type":15,"attrs":11151,"content":11152},{"textAlign":53},[11153,11158,11162],{"text":7307,"type":348,"marks":11154},[11155,11157],{"type":1291,"attrs":11156},{"color":16},{"type":1436},{"text":9235,"type":348,"marks":11159},[11160],{"type":1291,"attrs":11161},{"color":16},{"text":2921,"type":348},{"type":381,"content":11164},[11165],{"type":15,"attrs":11166,"content":11167},{"textAlign":53},[11168,11173,11177],{"text":7324,"type":348,"marks":11169},[11170,11172],{"type":1291,"attrs":11171},{"color":16},{"type":1436},{"text":7478,"type":348,"marks":11174},[11175],{"type":1291,"attrs":11176},{"color":16},{"text":2921,"type":348},{"type":381,"content":11179},[11180],{"type":15,"attrs":11181,"content":11182},{"textAlign":53},[11183,11188,11193],{"text":7341,"type":348,"marks":11184},[11185,11187],{"type":1291,"attrs":11186},{"color":16},{"type":1436},{"text":11189,"type":348,"marks":11190}," Youth aged 16 to 25 who attend the Dialectical Behaviour Therapy (DBT) skills group.",[11191],{"type":1291,"attrs":11192},{"color":16},{"text":2921,"type":348},{"type":1340,"attrs":11195,"content":11196},{"level":1342,"textAlign":1485},[11197],{"text":11198,"type":348,"marks":11199},"Dialectical Behaviour Therapy (DBT) Skills Program ",[11200],{"type":1436},{"type":15,"attrs":11202,"content":11203},{"textAlign":1485},[11204,11209],{"text":11205,"type":348,"marks":11206},"This evidence-based program run at Stella’s Place identifies and teaches young adults aged 16 to 29 skills in distress tolerance, emotion regulation and recovery. The 14-week program has a group component one day a week for two hours, along with one session of individual counselling per week. In each cycle of the program, 12 participants are registered. Clinicians and peer supporters facilitate the DBT Skills groups. DBT has been shown to be effective for individuals living with a borderline personality disorder diagnosis, and has also been proven effective in treating self-harming behaviors, suicidal behaviors, post-traumatic stress and depression. Stella’s Place has been offering the program in person since 2017 and online since May 2020. A co-design focus group with young adults and a survey with participants who received in-person and virtual services through Stella's Place help with better understanding how each mode of service delivery makes an impact, and what can be improved.",[11207],{"type":1291,"attrs":11208},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":11211,"content":11212},{"textAlign":1485},[11213,11217,11225],{"text":7703,"type":348,"marks":11214},[11215],{"type":1291,"attrs":11216},{"color":16},{"text":11218,"type":348,"marks":11219},"Stella’s Place",[11220,11223],{"type":1391,"attrs":11221},{"href":11222,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},"https://stellasplace.ca/",{"type":1291,"attrs":11224},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":11227,"content":11228},{"textAlign":1485},[11229],{"text":11230,"type":348,"marks":11231},"Connect: @stellasplaceca ",[11232],{"type":1291,"attrs":11233},{"color":16},{"type":12,"content":11235},[11236],{"type":15},{"_uid":11238,"title":11239,"ctaLeft":11240,"ctaRight":11241,"component":374,"columnLeft":11242,"columnRight":11403},"71cf4945-c7ff-4135-91b1-19f5a7343336","Sunnybrook Health Sciences Centre, Toronto, Ontario ",[],[],{"type":12,"content":11243},[11244,11258,11272,11286,11295,11360,11367,11376],{"type":15,"attrs":11245,"content":11246},{"textAlign":53},[11247,11252,11257],{"text":9174,"type":348,"marks":11248},[11249,11251],{"type":1291,"attrs":11250},{"color":16},{"type":1436},{"text":11253,"type":348,"marks":11254},"Roula Markoulakis, Research and Evaluation Lead",[11255],{"type":1291,"attrs":11256},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":11259,"content":11260},{"textAlign":1485},[11261,11266,11271],{"text":7573,"type":348,"marks":11262},[11263,11265],{"type":1291,"attrs":11264},{"color":16},{"type":1436},{"text":11267,"type":348,"marks":11268},"Julie Cowan",[11269],{"type":1291,"attrs":11270},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":11273,"content":11274},{"textAlign":1485},[11275,11280,11285],{"text":7430,"type":348,"marks":11276},[11277,11279],{"type":1291,"attrs":11278},{"color":16},{"type":1436},{"text":11281,"type":348,"marks":11282},"Sugy Kodeeswaran",[11283],{"type":1291,"attrs":11284},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":11287,"content":11288},{"textAlign":1485},[11289,11294],{"text":7293,"type":348,"marks":11290},[11291,11293],{"type":1291,"attrs":11292},{"color":16},{"type":1436},{"text":2921,"type":348},{"type":378,"content":11296},[11297,11312,11323,11333,11344],{"type":381,"content":11298},[11299],{"type":15,"attrs":11300,"content":11301},{"textAlign":53},[11302,11307,11311],{"text":7307,"type":348,"marks":11303},[11304,11306],{"type":1291,"attrs":11305},{"color":16},{"type":1436},{"text":8914,"type":348,"marks":11308},[11309],{"type":1291,"attrs":11310},{"color":16},{"text":2921,"type":348},{"type":381,"content":11313},[11314],{"type":15,"attrs":11315,"content":11316},{"textAlign":53},[11317,11322],{"text":7324,"type":348,"marks":11318},[11319,11321],{"type":1291,"attrs":11320},{"color":16},{"type":1436},{"text":2921,"type":348},{"type":381,"content":11324},[11325],{"type":15,"attrs":11326,"content":11327},{"textAlign":53},[11328,11332],{"text":9257,"type":348,"marks":11329},[11330],{"type":1291,"attrs":11331},{"color":16},{"text":2921,"type":348},{"type":381,"content":11334},[11335],{"type":15,"attrs":11336,"content":11337},{"textAlign":53},[11338,11343],{"text":11339,"type":348,"marks":11340},"Early identification for early intervention in youth aged 10 to 25.",[11341],{"type":1291,"attrs":11342},{"color":16},{"text":2921,"type":348},{"type":381,"content":11345},[11346],{"type":15,"attrs":11347,"content":11348},{"textAlign":53},[11349,11354,11359],{"text":7341,"type":348,"marks":11350},[11351,11353],{"type":1291,"attrs":11352},{"color":16},{"type":1436},{"text":11355,"type":348,"marks":11356}," Youth aged 13 to 26 with Mental Health and Addictions (MHA) concerns and their families living in the City of Toronto, Peel Region, York Region, Durham Region and Halton Region (i.e., Greater Toronto Area). Family is broadly defined to include biological family members and those of significant importance to the youth.",[11357],{"type":1291,"attrs":11358},{"color":16},{"text":2921,"type":348},{"type":1340,"attrs":11361,"content":11362},{"level":1342,"textAlign":1485},[11363],{"text":11364,"type":348,"marks":11365},"Family Navigation Project ",[11366],{"type":1436},{"type":15,"attrs":11368,"content":11369},{"textAlign":1485},[11370,11375],{"text":11371,"type":348,"marks":11372},"Sunnybrook’s Family Navigation Project (FNP) is a non-profit, free-of-charge service for youth aged 13 to 26 with Mental Health and Addictions (MHA) concerns. It is designed to guide patients through care plans and reduce barriers to timely access and transition of services. Services are designed to be responsive and accessible. Upon initial intake through a screening assessment, cases are assigned to Navigators. These are graduate-level clinicians in mental health and/or addictions care, social work, psychology, child development, Parent Advocates with Lived Experience (PAL) and psychiatrists, who work one-on-one by phone or email with patients and/or their families to assist in untangling the web of the MHA system and design care plans around the youth’s medical, social and family goals. The model is designed to reduce barriers to access by creating meaningful relationships with families to engage them throughout the care process, and in some cases, working with families where youth are not motivated to access care or are unwilling to engage in care.",[11373],{"type":1291,"attrs":11374},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":11377,"content":11378},{"textAlign":1485},[11379,11383,11390,11394,11402],{"text":7703,"type":348,"marks":11380},[11381],{"type":1291,"attrs":11382},{"color":16},{"text":11384,"type":348,"marks":11385},"Family Navigation Project",[11386,11388],{"type":1391,"attrs":11387},{"href":7140,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},{"type":1291,"attrs":11389},{"color":16},{"text":8510,"type":348,"marks":11391},[11392],{"type":1291,"attrs":11393},{"color":16},{"text":11395,"type":348,"marks":11396},"@Sunnybrook",[11397,11400],{"type":1391,"attrs":11398},{"href":11399,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},"http://www.twitter.com/Sunnybrook",{"type":1291,"attrs":11401},{"color":16},{"text":2921,"type":348},{"type":12,"content":11404},[11405],{"type":15},{"_uid":11407,"title":11408,"ctaLeft":11409,"ctaRight":11410,"component":374,"columnLeft":11411,"columnRight":11545},"dea0c576-d1ac-45e4-a09e-a9f6f8639246","Vancouver Coastal Health, Vancouver, British Columbia ",[],[],{"type":12,"content":11412},[11413,11427,11441,11455,11464,11513,11520,11529],{"type":15,"attrs":11414,"content":11415},{"textAlign":53},[11416,11421,11426],{"text":9174,"type":348,"marks":11417},[11418,11420],{"type":1291,"attrs":11419},{"color":16},{"type":1436},{"text":11422,"type":348,"marks":11423},"Andrew Reyes, Project Coordinator",[11424],{"type":1291,"attrs":11425},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":11428,"content":11429},{"textAlign":1485},[11430,11435,11440],{"text":7573,"type":348,"marks":11431},[11432,11434],{"type":1291,"attrs":11433},{"color":16},{"type":1436},{"text":11436,"type":348,"marks":11437},"Community Engagement Advisory Network (CEAN)",[11438],{"type":1291,"attrs":11439},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":11442,"content":11443},{"textAlign":1485},[11444,11449,11454],{"text":7430,"type":348,"marks":11445},[11446,11448],{"type":1291,"attrs":11447},{"color":16},{"type":1436},{"text":11450,"type":348,"marks":11451},"Monica McAlduf",[11452],{"type":1291,"attrs":11453},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":11456,"content":11457},{"textAlign":1485},[11458,11463],{"text":7293,"type":348,"marks":11459},[11460,11462],{"type":1291,"attrs":11461},{"color":16},{"type":1436},{"text":2921,"type":348},{"type":378,"content":11465},[11466,11482,11497],{"type":381,"content":11467},[11468],{"type":15,"attrs":11469,"content":11470},{"textAlign":53},[11471,11476,11481],{"text":7307,"type":348,"marks":11472},[11473,11475],{"type":1291,"attrs":11474},{"color":16},{"type":1436},{"text":11477,"type":348,"marks":11478}," Wait times for community mental health services, referral/self-referral to services (services provided outside of emergency departments, hospital inpatient programs and psychiatric hospitals).",[11479],{"type":1291,"attrs":11480},{"color":16},{"text":2921,"type":348},{"type":381,"content":11483},[11484],{"type":15,"attrs":11485,"content":11486},{"textAlign":53},[11487,11492,11496],{"text":7324,"type":348,"marks":11488},[11489,11491],{"type":1291,"attrs":11490},{"color":16},{"type":1436},{"text":7478,"type":348,"marks":11493},[11494],{"type":1291,"attrs":11495},{"color":16},{"text":2921,"type":348},{"type":381,"content":11498},[11499],{"type":15,"attrs":11500,"content":11501},{"textAlign":53},[11502,11507,11512],{"text":7341,"type":348,"marks":11503},[11504,11506],{"type":1291,"attrs":11505},{"color":16},{"type":1436},{"text":11508,"type":348,"marks":11509}," Number of patients (with depression and anxiety) successfully referred to Kelty’s Key – VCH Online Therapy.",[11510],{"type":1291,"attrs":11511},{"color":16},{"text":2921,"type":348},{"type":1340,"attrs":11514,"content":11515},{"level":1342,"textAlign":1485},[11516],{"text":11517,"type":348,"marks":11518},"Kelty’s Key ",[11519],{"type":1436},{"type":15,"attrs":11521,"content":11522},{"textAlign":1485},[11523,11528],{"text":11524,"type":348,"marks":11525},"Kelty’s Key is a free online psychotherapy platform that enables therapists to incorporate Therapist Assisted Internet-Cognitive Behavioural Therapy (TAI-CBT) into their practice. TAI-CBT is as effective as face-to-face therapy and gives clients added flexibility. Kelty’s Key can help therapists treat more clients and reach individuals who may otherwise be unable to access treatment. The program is based on email therapy and online courses. The modules are evidence-informed and developed by clinical CBT experts at Vancouver Coastal Health and Providence Health Care. Courses offered include: Anxiety, Chronic Pain, Complicated Grief, Depression, Insomnia, Panic and Substance Use.",[11526],{"type":1291,"attrs":11527},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":11530,"content":11531},{"textAlign":1485},[11532,11536,11544],{"text":7372,"type":348,"marks":11533},[11534],{"type":1291,"attrs":11535},{"color":16},{"text":11537,"type":348,"marks":11538},"@VCHhealthcare",[11539,11542],{"type":1391,"attrs":11540},{"href":11541,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":1396},"http://www.twitter.com/VCHhealthcare",{"type":1291,"attrs":11543},{"color":16},{"text":2921,"type":348},{"type":12,"content":11546},[11547],{"type":15},{"_uid":11549,"title":11550,"ctaLeft":11551,"ctaRight":11552,"component":374,"columnLeft":11553,"columnRight":11734},"e2850ccd-64ae-42a0-9a12-45a9a57e256a","Virtual Overdose Response Line – Grenfell Ministries, Hamilton, Ontario 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Laval",{"type":1340,"attrs":13306,"content":13307},{"level":1342,"textAlign":53},[13308],{"text":13212,"type":348},{"type":15,"attrs":13310,"content":13311},{"textAlign":53},[13312],{"text":13313,"type":348},"EXTRA fellowship team sponsored by CISSS Montérégie-Est: ",{"type":378,"content":13315},[13316,13323,13330,13337],{"type":381,"content":13317},[13318],{"type":15,"attrs":13319,"content":13320},{"textAlign":53},[13321],{"text":13322,"type":348},"Andréanne Audet, Interim Coordinator, General Psychosocial Services, CLSCs, FMGs and crisis services",{"type":381,"content":13324},[13325],{"type":15,"attrs":13326,"content":13327},{"textAlign":53},[13328],{"text":13329,"type":348},"Annie Mongrain, Administrative Director, Crisis Services, CISSS de la Montérégie-Est",{"type":381,"content":13331},[13332],{"type":15,"attrs":13333,"content":13334},{"textAlign":53},[13335],{"text":13336,"type":348},"Christine Lobe, Advisor, CISSS de la Montérégie-Est",{"type":381,"content":13338},[13339],{"type":15,"attrs":13340,"content":13341},{"textAlign":53},[13342],{"text":13343,"type":348},"Robert James Borris, Assistant Director, Mental Health and Addiction Programs, CISSS de la Montérégie-Est",{"_uid":13345,"file":13346,"link":13351,"label":13352,"linkType":13353,"component":12403,"linkLabel":16},"8181a83d-ee62-475b-8e07-f510d05e4e8f",{"id":13347,"alt":13348,"name":16,"focus":16,"title":13348,"source":16,"filename":13349,"copyright":16,"fieldtype":283,"meta_data":13350,"is_external_url":285},114291697547236,"EXTRA Fellow Awards Winners Cohort 17 EN","https://a-ca.storyblok.com/f/850807391887861/5e1289c62a/extra-fellow-awards-winners-cohort-17-en.pdf",{},{"id":16,"url":16,"linktype":1157,"fieldtype":1158,"cached_url":16},"Learn more about the winners","file",{"id":16,"_uid":13355,"items":13356,"title":15912,"component":1089,"description":15913},"57f7ed9d-da3b-45ce-a308-4a9e267d60ae",[13357,13508,13654,13786,13938,14111,14238,14339,14480,14582,14739,14862,14972,15125,15267,15379,15540,15645,15763],{"_uid":13358,"title":13359,"ctaLeft":13360,"ctaRight":13361,"component":374,"columnLeft":13362,"columnRight":13444},"49112154-778e-4226-a0f2-e838dff7ed0e","Together We Build: A Culture of Person-Centered Care at CancerCare Manitoba",[],[],{"type":12,"content":13363},[13364,13374],{"type":1340,"attrs":13365,"content":13366},{"level":1342,"textAlign":1485},[13367,13372],{"text":13368,"type":348,"marks":13369},"CancerCare Manitoba: ",[13370],{"type":1291,"attrs":13371},{"color":16},{"text":13373,"type":348},"Fellowship 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Program, CancerCare Manitoba",[13407],{"type":1291,"attrs":13408},{"color":16},{"text":2921,"type":348},{"type":381,"content":13411},[13412],{"type":15,"attrs":13413,"content":13414},{"textAlign":53},[13415,13421,13426],{"text":13416,"type":348,"marks":13417},"Allison Wiens",[13418,13420],{"type":1291,"attrs":13419},{"color":16},{"type":1436},{"text":13422,"type":348,"marks":13423},", Education and Liaison Nurse, Health Equity, CancerCare Manitoba",[13424],{"type":1291,"attrs":13425},{"color":16},{"text":2921,"type":348},{"type":381,"content":13428},[13429],{"type":15,"attrs":13430,"content":13431},{"textAlign":53},[13432,13438,13443],{"text":13433,"type":348,"marks":13434},"Tracy Thiele",[13435,13437],{"type":1291,"attrs":13436},{"color":16},{"type":1436},{"text":13439,"type":348,"marks":13440},", Director, Quality and Patient Safety, CancerCare Manitoba",[13441],{"type":1291,"attrs":13442},{"color":16},{"text":2921,"type":348},{"type":12,"content":13445},[13446,13481,13490,13499],{"type":15,"attrs":13447,"content":13448},{"textAlign":53},[13449,13453,13457,13462,13466,13471,13475],{"text":13450,"type":348,"marks":13451},"Project title:",[13452],{"type":1436},{"text":13454,"type":348,"marks":13455}," Together We Build: A Culture of Person-Centered Care",[13456],{"type":4410},{"text":2921,"type":348,"marks":13458},[13459,13461],{"type":1291,"attrs":13460},{"color":16},{"type":4410},{"text":13463,"type":348,"marks":13464},"at",[13465],{"type":4410},{"text":2921,"type":348,"marks":13467},[13468,13470],{"type":1291,"attrs":13469},{"color":16},{"type":4410},{"text":13472,"type":348,"marks":13473},"CancerCare",[13474],{"type":4410},{"text":13476,"type":348,"marks":13477}," Manitoba",[13478,13480],{"type":1291,"attrs":13479},{"color":16},{"type":4410},{"type":15,"attrs":13482,"content":13483},{"textAlign":1485},[13484,13489],{"text":13485,"type":348,"marks":13486},"This project aims to strengthen oncology nurses’ understanding and application of person-centered care (PCC) approaches across CancerCare Manitoba. Led by a dedicated team of nursing professionals, the initiative seeks to advance a culture of equitable PCC, nursing leadership, and nursing-led research across the healthcare system.",[13487],{"type":1291,"attrs":13488},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":13491,"content":13492},{"textAlign":1485},[13493,13498],{"text":13494,"type":348,"marks":13495},"In its first phase, the team is conducting a scoping review of PCC approaches, tools, and integration strategies in oncology practice. The review examines how these approaches consider equity-denied populations, support shared decision-making, and influence patient experience. The findings will inform evidence-based strategies and identify equity-oriented actions, with results disseminated through a manuscript and a knowledge translation plan.",[13496],{"type":1291,"attrs":13497},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":13500,"content":13501},{"textAlign":1485},[13502,13507],{"text":13503,"type":348,"marks":13504},"In phase two, oncology nurses from across Manitoba, the province’s largest health workforce group, will be engaged to identify barriers, facilitators, and opportunities for improvement in implementing PCC. Patient partners are central to this work, ensuring that lived experience informs all stages of design and delivery. The insights gained will guide the development of a PCC framework for future implementation, with potential to scale across professional groups and embed person-centered care organization-wide.",[13505],{"type":1291,"attrs":13506},{"color":16},{"text":2921,"type":348},{"_uid":13509,"title":13510,"ctaLeft":13511,"ctaRight":13512,"component":374,"columnLeft":13513,"columnRight":13611},"5b809fa7-e25b-45d2-a1f4-4701760f93a5","Innovation and Value",[],[],{"type":12,"content":13514},[13515,13524],{"type":1340,"attrs":13516,"content":13517},{"level":1342,"textAlign":1485},[13518,13523],{"text":13519,"type":348,"marks":13520},"CHU de Québec-Université Laval: ",[13521],{"type":1291,"attrs":13522},{"color":16},{"text":13373,"type":348},{"type":378,"content":13525},[13526,13543,13560,13577,13594],{"type":381,"content":13527},[13528],{"type":15,"attrs":13529,"content":13530},{"textAlign":53},[13531,13537,13542],{"text":13532,"type":348,"marks":13533},"Laurence Robichaud",[13534,13536],{"type":1291,"attrs":13535},{"color":16},{"type":1436},{"text":13538,"type":348,"marks":13539},", Assistant to the CEO, Office of Innovation, CHU de Québec – Université Laval",[13540],{"type":1291,"attrs":13541},{"color":16},{"text":2921,"type":348},{"type":381,"content":13544},[13545],{"type":15,"attrs":13546,"content":13547},{"textAlign":53},[13548,13554,13559],{"text":13549,"type":348,"marks":13550},"David Trépanier",[13551,13553],{"type":1291,"attrs":13552},{"color":16},{"type":1436},{"text":13555,"type":348,"marks":13556},", Associate Director, HEJ – NCH Component, CHU de Québec – Université Laval",[13557],{"type":1291,"attrs":13558},{"color":16},{"text":2921,"type":348},{"type":381,"content":13561},[13562],{"type":15,"attrs":13563,"content":13564},{"textAlign":53},[13565,13571,13576],{"text":13566,"type":348,"marks":13567},"Martin Brisson",[13568,13570],{"type":1291,"attrs":13569},{"color":16},{"type":1436},{"text":13572,"type":348,"marks":13573},", Logistics Coordinator, CHU de Québec – Université Laval",[13574],{"type":1291,"attrs":13575},{"color":16},{"text":2921,"type":348},{"type":381,"content":13578},[13579],{"type":15,"attrs":13580,"content":13581},{"textAlign":53},[13582,13588,13593],{"text":13583,"type":348,"marks":13584},"Audrey St-Arnaud",[13585,13587],{"type":1291,"attrs":13586},{"color":16},{"type":1436},{"text":13589,"type":348,"marks":13590},", Senior Advisor, Enterprise Architecture and Digital Transformation, CHU de Québec – Université Laval",[13591],{"type":1291,"attrs":13592},{"color":16},{"text":2921,"type":348},{"type":381,"content":13595},[13596],{"type":15,"attrs":13597,"content":13598},{"textAlign":53},[13599,13605,13610],{"text":13600,"type":348,"marks":13601},"Isabelle Lessard",[13602,13604],{"type":1291,"attrs":13603},{"color":16},{"type":1436},{"text":13606,"type":348,"marks":13607},", Associate Director, Innovation and Quality in Nursing Practice, CHU de Québec – Université Laval",[13608],{"type":1291,"attrs":13609},{"color":16},{"text":2921,"type":348},{"type":12,"content":13612},[13613,13627,13636,13645],{"type":15,"attrs":13614,"content":13615},{"textAlign":53},[13616,13619,13622],{"text":13450,"type":348,"marks":13617},[13618],{"type":1436},{"text":1512,"type":348,"marks":13620},[13621],{"type":4410},{"text":13510,"type":348,"marks":13623},[13624,13626],{"type":1291,"attrs":13625},{"color":16},{"type":4410},{"type":15,"attrs":13628,"content":13629},{"textAlign":1485},[13630,13635],{"text":13631,"type":348,"marks":13632},"Like other regions across Canada, CHU de Québec – Université Laval is facing major challenges related to limited resources and a growing imbalance between the supply of and demand for healthcare services. An aging population, a shortage of specialized staff, increasing care complexity, limited funding, and a lack of adequate tools all contribute to widening this gap.",[13633],{"type":1291,"attrs":13634},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":13637,"content":13638},{"textAlign":1485},[13639,13644],{"text":13640,"type":348,"marks":13641},"These pressures lead to longer wait times, lower patient satisfaction, inefficient processes, and persistent health issues that are not addressed within recommended timeframes.",[13642],{"type":1291,"attrs":13643},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":13646,"content":13647},{"textAlign":1485},[13648,13653],{"text":13649,"type":348,"marks":13650},"To help address these challenges, the organization is working to strengthen partnerships that respond to the real needs of patients and care teams. The potential for innovation is significant, but selecting and integrating projects requires careful alignment with organizational priorities. Once those choices are made, the key challenge is integrating clinical innovations in ways that make their value and impact clear.",[13651],{"type":1291,"attrs":13652},{"color":16},{"text":2921,"type":348},{"_uid":13655,"title":13656,"ctaLeft":13657,"ctaRight":13658,"component":374,"columnLeft":13659,"columnRight":13740},"26ab2d6c-aafc-4c2f-a527-3b7d32814492","Establishing a Governance Structure for Clinical Excellence",[],[],{"type":12,"content":13660},[13661,13671],{"type":1340,"attrs":13662,"content":13663},{"level":1342,"textAlign":1485},[13664,13669],{"text":13665,"type":348,"marks":13666},"CISSS de la Montérégie-Est (CISSSME)",[13667],{"type":1291,"attrs":13668},{"color":16},{"text":13670,"type":348},": Fellowship team",{"type":378,"content":13672},[13673,13690,13707,13724],{"type":381,"content":13674},[13675],{"type":15,"attrs":13676,"content":13677},{"textAlign":53},[13678,13684,13689],{"text":13679,"type":348,"marks":13680},"Geneviève Beaudoin",[13681,13683],{"type":1291,"attrs":13682},{"color":16},{"type":1436},{"text":13685,"type":348,"marks":13686},", Associate Director, Directorate of Medical Services",[13687],{"type":1291,"attrs":13688},{"color":16},{"text":2921,"type":348},{"type":381,"content":13691},[13692],{"type":15,"attrs":13693,"content":13694},{"textAlign":53},[13695,13701,13706],{"text":13696,"type":348,"marks":13697},"Sophie Berger",[13698,13700],{"type":1291,"attrs":13699},{"color":16},{"type":1436},{"text":13702,"type":348,"marks":13703},", Director of Nursing",[13704],{"type":1291,"attrs":13705},{"color":16},{"text":2921,"type":348},{"type":381,"content":13708},[13709],{"type":15,"attrs":13710,"content":13711},{"textAlign":53},[13712,13718,13723],{"text":13713,"type":348,"marks":13714},"Isabelle Bonneau",[13715,13717],{"type":1291,"attrs":13716},{"color":16},{"type":1436},{"text":13719,"type":348,"marks":13720},", Assistant to the Directorate of Multidisciplinary Health and Social Services",[13721],{"type":1291,"attrs":13722},{"color":16},{"text":2921,"type":348},{"type":381,"content":13725},[13726],{"type":15,"attrs":13727,"content":13728},{"textAlign":53},[13729,13735],{"text":13730,"type":348,"marks":13731},"Vicky Lavoie",[13732,13734],{"type":1291,"attrs":13733},{"color":16},{"type":1436},{"text":13736,"type":348,"marks":13737},", Associate Executive Director – Support, Administration and Performance",[13738],{"type":1291,"attrs":13739},{"color":16},{"type":12,"content":13741},[13742,13759,13768,13777],{"type":15,"attrs":13743,"content":13744},{"textAlign":53},[13745,13749,13753],{"text":13746,"type":348,"marks":13747},"Project title: ",[13748],{"type":1436},{"text":13750,"type":348,"marks":13751},"Establishing",[13752],{"type":4410},{"text":13754,"type":348,"marks":13755}," a Governance Structure for Clinical Excellence",[13756,13758],{"type":1291,"attrs":13757},{"color":16},{"type":4410},{"type":15,"attrs":13760,"content":13761},{"textAlign":1485},[13762,13767],{"text":13763,"type":348,"marks":13764},"As part of the 2025–2026 EXTRA-FORCES program, the project focuses on creating a cross-departmental co-management structure that unites the organization’s Directorate of Nursing, Directorate of Multidisciplinary Health and Social Services, and Directorate of Medical and Professional Services.",[13765],{"type":1291,"attrs":13766},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":13769,"content":13770},{"textAlign":1485},[13771,13776],{"text":13772,"type":348,"marks":13773},"It seeks to strengthen interdisciplinary clinical governance by integrating value-based care principles, fostering collaboration among directorates, and engaging patients, families, and community partners. The initiative addresses long-standing challenges related to service fragmentation and the coordination of clinical practices.",[13774],{"type":1291,"attrs":13775},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":13778,"content":13779},{"textAlign":1485},[13780,13785],{"text":13781,"type":348,"marks":13782},"By the end of 2026, the team aims to deliver a guidance document based on value-driven care and service indicators, ensuring the optimal use of available resources. Aligned with the strategic priorities of Santé Québec and the recommendations of Accreditation Canada, this work will help establish a sustainable, replicable, and innovative governance model that supports safe, high-quality care and services centred on people’s real needs.",[13783],{"type":1291,"attrs":13784},{"color":16},{"text":2921,"type":348},{"_uid":13787,"title":13788,"ctaLeft":13789,"ctaRight":13790,"component":374,"columnLeft":13791,"columnRight":13889},"17c18e9d-e0c5-4d3e-8744-d74353f74f62","Advancing Collaborative, Community-Based Local Governance",[],[],{"type":12,"content":13792},[13793,13802],{"type":1340,"attrs":13794,"content":13795},{"level":1342,"textAlign":1485},[13796,13801],{"text":13797,"type":348,"marks":13798},"CISSS de l’Outaouais (CISSSO)",[13799],{"type":1291,"attrs":13800},{"color":16},{"text":13670,"type":348},{"type":378,"content":13803},[13804,13821,13838,13855,13872],{"type":381,"content":13805},[13806],{"type":15,"attrs":13807,"content":13808},{"textAlign":53},[13809,13815,13820],{"text":13810,"type":348,"marks":13811},"Frédéric Parizeau",[13812,13814],{"type":1291,"attrs":13813},{"color":16},{"type":1436},{"text":13816,"type":348,"marks":13817},", Director, RLS Collines-de-l’Outaouais, CISSSO",[13818],{"type":1291,"attrs":13819},{"color":16},{"text":2921,"type":348},{"type":381,"content":13822},[13823],{"type":15,"attrs":13824,"content":13825},{"textAlign":53},[13826,13832,13837],{"text":13827,"type":348,"marks":13828},"Nicole Boucher-Larivière",[13829,13831],{"type":1291,"attrs":13830},{"color":16},{"type":1436},{"text":13833,"type":348,"marks":13834},", Director, RLS Pontiac, CISSSO",[13835],{"type":1291,"attrs":13836},{"color":16},{"text":2921,"type":348},{"type":381,"content":13839},[13840],{"type":15,"attrs":13841,"content":13842},{"textAlign":53},[13843,13849,13854],{"text":13844,"type":348,"marks":13845},"Nency Héroux",[13846,13848],{"type":1291,"attrs":13847},{"color":16},{"type":1436},{"text":13850,"type":348,"marks":13851},", Director, Multidisciplinary Health and Social Services, CISSSO",[13852],{"type":1291,"attrs":13853},{"color":16},{"text":2921,"type":348},{"type":381,"content":13856},[13857],{"type":15,"attrs":13858,"content":13859},{"textAlign":53},[13860,13866,13871],{"text":13861,"type":348,"marks":13862},"Laurence Barraud",[13863,13865],{"type":1291,"attrs":13864},{"color":16},{"type":1436},{"text":13867,"type":348,"marks":13868},", Director, Directorate of Education, University Relations and Research, CISSSO",[13869],{"type":1291,"attrs":13870},{"color":16},{"text":2921,"type":348},{"type":381,"content":13873},[13874],{"type":15,"attrs":13875,"content":13876},{"textAlign":53},[13877,13883,13888],{"text":13878,"type":348,"marks":13879},"Geneviève Gagnon",[13880,13882],{"type":1291,"attrs":13881},{"color":16},{"type":1436},{"text":13884,"type":348,"marks":13885},", Medical and Professional Services Director, CISSSO",[13886],{"type":1291,"attrs":13887},{"color":16},{"text":2921,"type":348},{"type":12,"content":13890},[13891,13902,13911,13920,13929],{"type":15,"attrs":13892,"content":13893},{"textAlign":53},[13894,13897],{"text":13746,"type":348,"marks":13895},[13896],{"type":1436},{"text":13788,"type":348,"marks":13898},[13899,13901],{"type":1291,"attrs":13900},{"color":16},{"type":4410},{"type":15,"attrs":13903,"content":13904},{"textAlign":1485},[13905,13910],{"text":13906,"type":348,"marks":13907},"The project aims to establish a more agile, transparent, and coherent model of local governance aligned with the priorities of Québec’s health and social services network and consistent with the primary care policy. It seeks to strengthen the autonomy and decision-making capacity of local managers to better meet population needs.",[13908],{"type":1291,"attrs":13909},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":13912,"content":13913},{"textAlign":1485},[13914,13919],{"text":13915,"type":348,"marks":13916},"The model is built on four key pillars: clarifying roles, improving communication, fostering intersectoral coordination, and using data to inform decision-making.",[13917],{"type":1291,"attrs":13918},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":13921,"content":13922},{"textAlign":1485},[13923,13928],{"text":13924,"type":348,"marks":13925},"By focusing action on the territories served by CLSCs, the initiative promotes interdisciplinary and intersectoral collaboration, community support, and local governance that better reflects on-the-ground realities.",[13926],{"type":1291,"attrs":13927},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":13930,"content":13931},{"textAlign":1485},[13932,13937],{"text":13933,"type":348,"marks":13934},"Grounded in continuous improvement and aligned with ministerial directions, the project aims to enhance the accessibility, quality, and integration of services available to the population. It represents a structural lever for transforming the management of local services in a sustainable way.",[13935],{"type":1291,"attrs":13936},{"color":16},{"text":2921,"type":348},{"_uid":13939,"title":13940,"ctaLeft":13941,"ctaRight":13942,"component":374,"columnLeft":13943,"columnRight":14007},"a0f4a06b-8f24-41f0-af1a-240df2d84141","From research to impact: Advancing regional priorities within Santé Québec",[],[],{"type":12,"content":13944},[13945,13954],{"type":1340,"attrs":13946,"content":13947},{"level":1342,"textAlign":1485},[13948,13953],{"text":13949,"type":348,"marks":13950},"CIUSSS de la Mauricie-et-du-Centre-du-Québec (CIUSSSMCQ)",[13951],{"type":1291,"attrs":13952},{"color":16},{"text":13670,"type":348},{"type":378,"content":13955},[13956,13973,13990],{"type":381,"content":13957},[13958],{"type":15,"attrs":13959,"content":13960},{"textAlign":53},[13961,13967,13972],{"text":13962,"type":348,"marks":13963},"Renée Proulx",[13964,13966],{"type":1291,"attrs":13965},{"color":16},{"type":1436},{"text":13968,"type":348,"marks":13969},", Administrative Director of University Education, Research and Innovation, CIUSSSMCQ",[13970],{"type":1291,"attrs":13971},{"color":16},{"text":2921,"type":348},{"type":381,"content":13974},[13975],{"type":15,"attrs":13976,"content":13977},{"textAlign":53},[13978,13984,13989],{"text":13979,"type":348,"marks":13980},"Cathy Vaillancourt",[13981,13983],{"type":1291,"attrs":13982},{"color":16},{"type":1436},{"text":13985,"type":348,"marks":13986},", Director, CARES, CIUSSSMCQ",[13987],{"type":1291,"attrs":13988},{"color":16},{"text":2921,"type":348},{"type":381,"content":13991},[13992],{"type":15,"attrs":13993,"content":13994},{"textAlign":53},[13995,14001,14006],{"text":13996,"type":348,"marks":13997},"Geneviève Boisvert",[13998,14000],{"type":1291,"attrs":13999},{"color":16},{"type":1436},{"text":14002,"type":348,"marks":14003},", SSA Leader, CIUSSSMCQ",[14004],{"type":1291,"attrs":14005},{"color":16},{"text":2921,"type":348},{"type":12,"content":14008},[14009,14056,14087,14096],{"type":15,"attrs":14010,"content":14011},{"textAlign":53},[14012,14015,14016,14020,14025,14029,14034,14038,14043,14047,14052],{"text":13450,"type":348,"marks":14013},[14014],{"type":1436},{"text":1512,"type":348},{"text":14017,"type":348,"marks":14018},"From",[14019],{"type":4410},{"text":2921,"type":348,"marks":14021},[14022,14024],{"type":1291,"attrs":14023},{"color":16},{"type":4410},{"text":14026,"type":348,"marks":14027},"research to",[14028],{"type":4410},{"text":2921,"type":348,"marks":14030},[14031,14033],{"type":1291,"attrs":14032},{"color":16},{"type":4410},{"text":14035,"type":348,"marks":14036},"impact: Advancing",[14037],{"type":4410},{"text":2921,"type":348,"marks":14039},[14040,14042],{"type":1291,"attrs":14041},{"color":16},{"type":4410},{"text":14044,"type":348,"marks":14045},"regional",[14046],{"type":4410},{"text":2921,"type":348,"marks":14048},[14049,14051],{"type":1291,"attrs":14050},{"color":16},{"type":4410},{"text":14053,"type":348,"marks":14054},"priorities within Santé Québec",[14055],{"type":4410},{"type":15,"attrs":14057,"content":14058},{"textAlign":1485},[14059,14064,14070,14075,14081,14086],{"text":14060,"type":348,"marks":14061},"This project draws on scientific advances to strengthen the capacity of regional health organizations to meet the targets laid out in Santé Québec’s ",[14062],{"type":1291,"attrs":14063},{"color":16},{"text":14065,"type":348,"marks":14066},"Plan stratégique 2025-2028",[14067,14069],{"type":1291,"attrs":14068},{"color":16},{"type":4410},{"text":14071,"type":348,"marks":14072},", which guides institutional plans across Quebec’s health and social services system. The work will focus particularly on the strategic direction ",[14073],{"type":1291,"attrs":14074},{"color":16},{"text":14076,"type":348,"marks":14077},"Une santé plus accessible",[14078,14080],{"type":1291,"attrs":14079},{"color":16},{"type":4410},{"text":14082,"type":348,"marks":14083}," (more accessible health care).",[14084],{"type":1291,"attrs":14085},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":14088,"content":14089},{"textAlign":1485},[14090,14095],{"text":14091,"type":348,"marks":14092},"While this Strategic Plan highlights innovation and research as key drivers of a more effective health and social services system, few structural initiatives have been developed to support organizations in that role. This gap is especially pronounced in rural and remote regions, where resources to capture, adapt and apply research findings are limited despite vast territories to cover. Even though these regions account for just 10 percent of Quebec’s population, they span 90 percent of its land area.",[14093],{"type":1291,"attrs":14094},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":14097,"content":14098},{"textAlign":1485},[14099,14104,14110],{"text":14100,"type":348,"marks":14101},"The project will test and evaluate knowledge-transfer activities designed to inform decision-making and support progress toward achieving the objectives of the ",[14102],{"type":1291,"attrs":14103},{"color":16},{"text":14105,"type":348,"marks":14106},"Plan stratégique 2025-2028.",[14107,14109],{"type":1291,"attrs":14108},{"color":16},{"type":4410},{"text":2921,"type":348},{"_uid":14112,"title":14113,"ctaLeft":14114,"ctaRight":14115,"component":374,"columnLeft":14116,"columnRight":14197},"2bb0dd88-3f8f-4162-a7a2-27ae0b9f67a5","Integrating and Evaluating Indigenous cultural safety training into the Covenant organization",[],[],{"type":12,"content":14117},[14118,14127],{"type":1340,"attrs":14119,"content":14120},{"level":1342,"textAlign":1485},[14121,14126],{"text":14122,"type":348,"marks":14123},"Convenant Health: ",[14124],{"type":1291,"attrs":14125},{"color":16},{"text":13373,"type":348},{"type":378,"content":14128},[14129,14146,14163,14180],{"type":381,"content":14130},[14131],{"type":15,"attrs":14132,"content":14133},{"textAlign":53},[14134,14140,14145],{"text":14135,"type":348,"marks":14136},"Amber Ruben",[14137,14139],{"type":1291,"attrs":14138},{"color":16},{"type":1436},{"text":14141,"type":348,"marks":14142},", Indigenous Health Equity and Reconciliation Consultant, Convenant Health  ",[14143],{"type":1291,"attrs":14144},{"color":16},{"text":2921,"type":348},{"type":381,"content":14147},[14148],{"type":15,"attrs":14149,"content":14150},{"textAlign":53},[14151,14157,14162],{"text":14152,"type":348,"marks":14153},"Natalie Houseman",[14154,14156],{"type":1291,"attrs":14155},{"color":16},{"type":1436},{"text":14158,"type":348,"marks":14159},", Interim Site Lead Misericordia Community Hospital ",[14160],{"type":1291,"attrs":14161},{"color":16},{"text":2921,"type":348},{"type":381,"content":14164},[14165],{"type":15,"attrs":14166,"content":14167},{"textAlign":53},[14168,14174,14179],{"text":14169,"type":348,"marks":14170},"Charlotte Oostveen",[14171,14173],{"type":1291,"attrs":14172},{"color":16},{"type":1436},{"text":14175,"type":348,"marks":14176},", Clinical Learning and Professional Practise Lead, Simulation",[14177],{"type":1291,"attrs":14178},{"color":16},{"text":2921,"type":348},{"type":381,"content":14181},[14182],{"type":15,"attrs":14183,"content":14184},{"textAlign":53},[14185,14191,14196],{"text":14186,"type":348,"marks":14187},"Michelle Steil",[14188,14190],{"type":1291,"attrs":14189},{"color":16},{"type":1436},{"text":14192,"type":348,"marks":14193},", Corporate Director Organizational Development & Effectiveness",[14194],{"type":1291,"attrs":14195},{"color":16},{"text":2921,"type":348},{"type":12,"content":14198},[14199,14211,14220,14229],{"type":15,"attrs":14200,"content":14201},{"textAlign":53},[14202,14205,14206],{"text":13450,"type":348,"marks":14203},[14204],{"type":1436},{"text":1512,"type":348},{"text":14113,"type":348,"marks":14207},[14208,14210],{"type":1291,"attrs":14209},{"color":16},{"type":4410},{"type":15,"attrs":14212,"content":14213},{"textAlign":1485},[14214,14219],{"text":14215,"type":348,"marks":14216},"First Nations, Inuit and Métis continue to experience inequities in health and access to healthcare as a result of the enduring impacts of colonialism and forced assimilation. These harms have spanned generations and are compounded by ongoing systemic, ideological and individual racism within healthcare systems. As a result, many First Nations, Inuit and Métis people do not feel safe accessing care.",[14217],{"type":1291,"attrs":14218},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":14221,"content":14222},{"textAlign":1485},[14223,14228],{"text":14224,"type":348,"marks":14225},"To address these inequities and foster culturally safe environments, there is a growing call for cultural safety education across healthcare. While this need is widely recognized, training is not yet mandated or standardized within most healthcare organizations.",[14226],{"type":1291,"attrs":14227},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":14230,"content":14231},{"textAlign":1485},[14232,14237],{"text":14233,"type":348,"marks":14234},"In response, Covenant Health is collaborating with First Nations, Inuit and Métis communities to develop cultural safety training that promotes awareness and drives meaningful behaviour change to improve safe access to care. The initial phase will pilot the training within one unit and evaluate its impact. Future plans include using a Plan–Do–Study–Act (PDSA) cycle to refine both the education and its delivery, while advocating for sustainable funding to support organization-wide implementation.",[14235],{"type":1291,"attrs":14236},{"color":16},{"text":2921,"type":348},{"_uid":14239,"title":14240,"ctaLeft":14241,"ctaRight":14242,"component":374,"columnLeft":14243,"columnRight":14307},"fbfd108f-c7c4-4c2b-8d96-caa1bfa0066c","Bridging the Gaps: A 2SLGBTQ+ Health Equity Project",[],[],{"type":12,"content":14244},[14245,14254],{"type":1340,"attrs":14246,"content":14247},{"level":1342,"textAlign":1485},[14248,14253],{"text":14249,"type":348,"marks":14250},"GACPEI",[14251],{"type":1291,"attrs":14252},{"color":16},{"text":13670,"type":348},{"type":378,"content":14255},[14256,14273,14290],{"type":381,"content":14257},[14258],{"type":15,"attrs":14259,"content":14260},{"textAlign":53},[14261,14267,14272],{"text":14262,"type":348,"marks":14263},"Jocelyn Adams",[14264,14266],{"type":1291,"attrs":14265},{"color":16},{"type":1436},{"text":14268,"type":348,"marks":14269},", Executive Director, GACPEI ",[14270],{"type":1291,"attrs":14271},{"color":16},{"text":2921,"type":348},{"type":381,"content":14274},[14275],{"type":15,"attrs":14276,"content":14277},{"textAlign":53},[14278,14284,14289],{"text":14279,"type":348,"marks":14280},"Brenna McIntyre",[14281,14283],{"type":1291,"attrs":14282},{"color":16},{"type":1436},{"text":14285,"type":348,"marks":14286},", Director of Operations, GACPEI ",[14287],{"type":1291,"attrs":14288},{"color":16},{"text":2921,"type":348},{"type":381,"content":14291},[14292],{"type":15,"attrs":14293,"content":14294},{"textAlign":53},[14295,14301,14306],{"text":14296,"type":348,"marks":14297},"Alan Scott",[14298,14300],{"type":1291,"attrs":14299},{"color":16},{"type":1436},{"text":14302,"type":348,"marks":14303},", Men's Sexual Health Program Coordinator, GACPEI ",[14304],{"type":1291,"attrs":14305},{"color":16},{"text":2921,"type":348},{"type":12,"content":14308},[14309,14321,14330],{"type":15,"attrs":14310,"content":14311},{"textAlign":1485},[14312,14316],{"text":14313,"type":348,"marks":14314},"Project Title: ",[14315],{"type":1436},{"text":14240,"type":348,"marks":14317},[14318,14320],{"type":1291,"attrs":14319},{"color":16},{"type":4410},{"type":15,"attrs":14322,"content":14323},{"textAlign":1485},[14324,14329],{"text":14325,"type":348,"marks":14326},"As community-based organizations, GACPEI and PEERS Alliance recognize the specialized health needs of 2SLGBTQIA+ people. These needs extend beyond culturally competent and responsive care to include transition-related supports, cancer screening, sexually transmitted and blood-borne infection (STBBI) testing and prevention, and adapted family planning services. Currently, there is no department, team or dedicated resource within Health PEI that provides comprehensive guidance on the unique health needs of 2SLGBTQIA+ patients. As a result, healthcare providers often lack clarity on how to navigate appropriate care pathways, creating gaps in service. Limited communication between healthcare providers, community organizations and Health PEI can also present barriers to accessing physical and mental healthcare.",[14327],{"type":1291,"attrs":14328},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":14331,"content":14332},{"textAlign":1485},[14333,14338],{"text":14334,"type":348,"marks":14335},"Through this initiative, GACPEI and PEERS Alliance are collaborating with Health PEI and community partners in 2SLGBTQIA+ health to develop a framework for an interdepartmental team dedicated to advancing health equity within the provincial system. The team will work to improve the continuity, quality and consistency of care across services and departments, serving as a resource for both patients and practitioners, and ultimately improving health outcomes for 2SLGBTQIA+ communities in Prince Edward Island.",[14336],{"type":1291,"attrs":14337},{"color":16},{"text":2921,"type":348},{"_uid":14340,"title":14341,"ctaLeft":14342,"ctaRight":14343,"component":374,"columnLeft":14344,"columnRight":14442},"57dc2903-2ae3-400d-bc0a-2df3245e7598","The MOTIVE (MObile TIA and Stroke with AdaptiVE Workflow) Interdisciplinary Team for Rapid Assessment and Discharge of TIA and Stroke Patients in Northeastern Ontario",[],[],{"type":12,"content":14345},[14346,14355],{"type":1340,"attrs":14347,"content":14348},{"level":1342,"textAlign":1485},[14349,14354],{"text":14350,"type":348,"marks":14351},"Health Sciences North",[14352],{"type":1291,"attrs":14353},{"color":16},{"text":13670,"type":348},{"type":378,"content":14356},[14357,14374,14391,14408,14425],{"type":381,"content":14358},[14359],{"type":15,"attrs":14360,"content":14361},{"textAlign":53},[14362,14368,14373],{"text":14363,"type":348,"marks":14364},"Ravinder-Jeet Singh",[14365,14367],{"type":1291,"attrs":14366},{"color":16},{"type":1436},{"text":14369,"type":348,"marks":14370},", Stroke Neurologist, Health Sciences North; Associate Professor, Northern Ontario School of Medicine University; Principal Investigator, MOTIVE Project; and Medical Director, Northeastern Ontario Stroke Network",[14371],{"type":1291,"attrs":14372},{"color":16},{"text":2921,"type":348},{"type":381,"content":14375},[14376],{"type":15,"attrs":14377,"content":14378},{"textAlign":53},[14379,14385,14390],{"text":14380,"type":348,"marks":14381},"Venkadesan Rajendran",[14382,14384],{"type":1291,"attrs":14383},{"color":16},{"type":1436},{"text":14386,"type":348,"marks":14387},", Advanced Practice Physiotherapist, Stroke Medicine Program, Health Sciences North; Co-Principal Investigator and Project Lead, MOTIVE Project; and Assistant Professor, Northern Ontario School of Medicine University",[14388],{"type":1291,"attrs":14389},{"color":16},{"text":2921,"type":348},{"type":381,"content":14392},[14393],{"type":15,"attrs":14394,"content":14395},{"textAlign":53},[14396,14402,14407],{"text":14397,"type":348,"marks":14398},"Chantal Liddard",[14399,14401],{"type":1291,"attrs":14400},{"color":16},{"type":1436},{"text":14403,"type":348,"marks":14404},", Administrative Director, Medicine Program, Health Sciences North; and Co-Investigator, MOTIVE Project",[14405],{"type":1291,"attrs":14406},{"color":16},{"text":2921,"type":348},{"type":381,"content":14409},[14410],{"type":15,"attrs":14411,"content":14412},{"textAlign":53},[14413,14419,14424],{"text":14414,"type":348,"marks":14415},"Lisa Zeman",[14416,14418],{"type":1291,"attrs":14417},{"color":16},{"type":1436},{"text":14420,"type":348,"marks":14421},", Clinical Manager, General Internal Medicine Unit, Acute Stroke Unit and Stroke Prevention Clinic, Health Sciences North; and Co-Investigator, MOTIVE Project",[14422],{"type":1291,"attrs":14423},{"color":16},{"text":2921,"type":348},{"type":381,"content":14426},[14427],{"type":15,"attrs":14428,"content":14429},{"textAlign":53},[14430,14436,14441],{"text":14431,"type":348,"marks":14432},"Susan Bursey",[14433,14435],{"type":1291,"attrs":14434},{"color":16},{"type":1436},{"text":14437,"type":348,"marks":14438},", Regional Director, Northeastern Ontario Stroke Network",[14439],{"type":1291,"attrs":14440},{"color":16},{"text":2921,"type":348},{"type":12,"content":14443},[14444,14453,14462,14471],{"type":15,"attrs":14445,"content":14446},{"textAlign":53},[14447,14450],{"text":14313,"type":348,"marks":14448},[14449],{"type":1436},{"text":14341,"type":348,"marks":14451},[14452],{"type":4410},{"type":15,"attrs":14454,"content":14455},{"textAlign":1485},[14456,14461],{"text":14457,"type":348,"marks":14458},"Stroke is one of the leading causes of disability and death in Canada. About one in four strokes is preceded by a transient ischemic attack (TIA), and 30 to 40 percent present as minor strokes. Currently, patients with TIA or minor stroke seen in the emergency department or on non-stroke units are typically admitted to the Stroke Unit for testing and interdisciplinary assessment. While effective, this model often leads to emergency department congestion, longer hospital stays, and poorer patient experiences.",[14459],{"type":1291,"attrs":14460},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":14463,"content":14464},{"textAlign":1485},[14465,14470],{"text":14466,"type":348,"marks":14467},"Alternative approaches – such as outpatient Stroke Prevention Clinics or emergency observation units – focus primarily on diagnostics, with interdisciplinary assessment still concentrated within the Stroke Unit. To bridge this gap, the MOTIVE team brings together stroke neurologists, an advanced practice physiotherapist, an occupational therapist, a speech-language pathologist, and a stroke nurse to deliver coordinated care directly across emergency and inpatient settings.",[14468],{"type":1291,"attrs":14469},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":14472,"content":14473},{"textAlign":1485},[14474,14479],{"text":14475,"type":348,"marks":14476},"Using a phased, two-year plan guided by IHI improvement methods, this model aims to reduce admissions, shorten hospital stays, lower costs, enhance patient satisfaction, and improve the overall quality of healthcare delivery.",[14477],{"type":1291,"attrs":14478},{"color":16},{"text":2921,"type":348},{"_uid":14481,"title":14482,"ctaLeft":14483,"ctaRight":14484,"component":374,"columnLeft":14485,"columnRight":14548},"38ce4cf6-df84-4fcb-88d4-99b4c0b9a148","Creating a Centre of Excellence Implementation Model for New Brunswick Long Term Care",[],[],{"type":12,"content":14486},[14487,14495],{"type":1340,"attrs":14488,"content":14489},{"level":1342,"textAlign":1485},[14490,14494],{"text":5877,"type":348,"marks":14491},[14492],{"type":1291,"attrs":14493},{"color":16},{"text":13670,"type":348},{"type":378,"content":14496},[14497,14514,14531],{"type":381,"content":14498},[14499],{"type":15,"attrs":14500,"content":14501},{"textAlign":53},[14502,14508,14513],{"text":14503,"type":348,"marks":14504},"Ashley King",[14505,14507],{"type":1291,"attrs":14506},{"color":16},{"type":1436},{"text":14509,"type":348,"marks":14510},", Chief Executive Officer, Loch Lomond Villa",[14511],{"type":1291,"attrs":14512},{"color":16},{"text":2921,"type":348},{"type":381,"content":14515},[14516],{"type":15,"attrs":14517,"content":14518},{"textAlign":53},[14519,14525,14530],{"text":14520,"type":348,"marks":14521},"Christa Matheson",[14522,14524],{"type":1291,"attrs":14523},{"color":16},{"type":1436},{"text":14526,"type":348,"marks":14527},", Director of Care, Loch Lomond Villa",[14528],{"type":1291,"attrs":14529},{"color":16},{"text":2921,"type":348},{"type":381,"content":14532},[14533],{"type":15,"attrs":14534,"content":14535},{"textAlign":53},[14536,14542,14547],{"text":14537,"type":348,"marks":14538},"Danielle Kent",[14539,14541],{"type":1291,"attrs":14540},{"color":16},{"type":1436},{"text":14543,"type":348,"marks":14544},", Director of Research, Loch Lomond Villa",[14545],{"type":1291,"attrs":14546},{"color":16},{"text":2921,"type":348},{"type":12,"content":14549},[14550,14564,14573],{"type":15,"attrs":14551,"content":14552},{"textAlign":53},[14553,14557,14559],{"text":14554,"type":348,"marks":14555},"Project title",[14556],{"type":1436},{"text":14558,"type":348},": ",{"text":14482,"type":348,"marks":14560},[14561,14563],{"type":1291,"attrs":14562},{"color":16},{"type":4410},{"type":15,"attrs":14565,"content":14566},{"textAlign":1485},[14567,14572],{"text":14568,"type":348,"marks":14569},"New Brunswick’s long term care sector is remarkably diverse, ranging from small 30-bed rural homes connected to community hospitals to 90-bed suburban facilities and large urban innovation hubs with more than 200 residents. This diversity brings strength but also complexity, especially as aging infrastructure, workforce shortages, and financial pressures make operations increasingly challenging. Recruitment and retention issues, slim budget margins, and inflation contribute to significant and sustained turnover across the province’s long-term care homes.",[14570],{"type":1291,"attrs":14571},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":14574,"content":14575},{"textAlign":1485},[14576,14581],{"text":14577,"type":348,"marks":14578},"Loch Lomond Villa, recognized across New Brunswick as a leader and innovator in long-term care, is collaborating with partners to develop a shared services model that supports small and mid-sized homes facing operational and staffing challenges. Through this EXTRA project, the team aims to design and test a Centre of Excellence implementation model that strengthens collaboration, enhances sustainability, and helps restore the quality of care and support that New Brunswick’s long-term care sector is known for.",[14579],{"type":1291,"attrs":14580},{"color":16},{"text":2921,"type":348},{"_uid":14583,"title":14584,"ctaLeft":14585,"ctaRight":14586,"component":374,"columnLeft":14587,"columnRight":14698},"abec6f4e-73ce-4d90-9fa4-ea6e8a74d65d","Safety Event Classification and Learning",[],[],{"type":12,"content":14588},[14589,14594],{"type":1340,"attrs":14590,"content":14591},{"level":1342,"textAlign":53},[14592],{"text":14593,"type":348},"Michael Garron Hospital (Oxenham): Fellowship Team",{"type":378,"content":14595},[14596,14613,14630,14647,14664,14681],{"type":381,"content":14597},[14598],{"type":15,"attrs":14599,"content":14600},{"textAlign":53},[14601,14607,14612],{"text":14602,"type":348,"marks":14603},"Laura Oxenham-Murphy",[14604,14606],{"type":1291,"attrs":14605},{"color":16},{"type":1436},{"text":14608,"type":348,"marks":14609},", Director of Quality, Patient Safety, Risk, Privacy and Operational Excellence, MGH ",[14610],{"type":1291,"attrs":14611},{"color":16},{"text":2921,"type":348},{"type":381,"content":14614},[14615],{"type":15,"attrs":14616,"content":14617},{"textAlign":53},[14618,14624,14629],{"text":14619,"type":348,"marks":14620},"Ifat Witz",[14621,14623],{"type":1291,"attrs":14622},{"color":16},{"type":1436},{"text":14625,"type":348,"marks":14626},", Program Director of Mental Health and Substance Use, MGH ",[14627],{"type":1291,"attrs":14628},{"color":16},{"text":2921,"type":348},{"type":381,"content":14631},[14632],{"type":15,"attrs":14633,"content":14634},{"textAlign":53},[14635,14641,14646],{"text":14636,"type":348,"marks":14637},"Maxim Volin",[14638,14640],{"type":1291,"attrs":14639},{"color":16},{"type":1436},{"text":14642,"type":348,"marks":14643},", Director of Emergency and Diagnostic Imaging, MGH ",[14644],{"type":1291,"attrs":14645},{"color":16},{"text":2921,"type":348},{"type":381,"content":14648},[14649],{"type":15,"attrs":14650,"content":14651},{"textAlign":53},[14652,14658,14663],{"text":14653,"type":348,"marks":14654},"Marina Brezinov",[14655,14657],{"type":1291,"attrs":14656},{"color":16},{"type":1436},{"text":14659,"type":348,"marks":14660},", Director of Cardiology Expansion and Redevelopment, MGH ",[14661],{"type":1291,"attrs":14662},{"color":16},{"text":2921,"type":348},{"type":381,"content":14665},[14666],{"type":15,"attrs":14667,"content":14668},{"textAlign":53},[14669,14675,14680],{"text":14670,"type":348,"marks":14671},"Wendy Cheuk",[14672,14674],{"type":1291,"attrs":14673},{"color":16},{"type":1436},{"text":14676,"type":348,"marks":14677},", Director, Nursing Practice & Education Academic Partnerships, and Patient Experience/Relations, MGH  ",[14678],{"type":1291,"attrs":14679},{"color":16},{"text":2921,"type":348},{"type":381,"content":14682},[14683],{"type":15,"attrs":14684,"content":14685},{"textAlign":53},[14686,14692,14697],{"text":14687,"type":348,"marks":14688},"Cheryl Nelson",[14689,14691],{"type":1291,"attrs":14690},{"color":16},{"type":1436},{"text":14693,"type":348,"marks":14694},", Director of Maternal, Newborn & Child (MNC), MGH ",[14695],{"type":1291,"attrs":14696},{"color":16},{"text":2921,"type":348},{"type":12,"content":14699},[14700,14712,14721,14730],{"type":15,"attrs":14701,"content":14702},{"textAlign":53},[14703,14706,14707],{"text":14554,"type":348,"marks":14704},[14705],{"type":1436},{"text":14558,"type":348},{"text":14584,"type":348,"marks":14708},[14709,14711],{"type":1291,"attrs":14710},{"color":16},{"type":4410},{"type":15,"attrs":14713,"content":14714},{"textAlign":1485},[14715,14720],{"text":14716,"type":348,"marks":14717},"Michael Garron Hospital (MGH) maintains a robust incident reporting system, with staff across all clinical areas – including the Emergency Department, Diagnostic Medicine, Mental Health, Medicine, Maternal Newborn Care, and Surgery – actively submitting detailed reports. Over time, this process has generated a rich database of thousands of incident reports, capturing years of valuable safety intelligence.",[14718],{"type":1291,"attrs":14719},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":14722,"content":14723},{"textAlign":1485},[14724,14729],{"text":14725,"type":348,"marks":14726},"Despite its potential, much of this data remains underused for proactive, organization-wide quality improvement, primarily due to an outdated classification system and limited analytical tools. Historically, incident reporting at MGH followed the WHO safety event classification method, which is no longer considered best practice. In 2025, the hospital’s quality team began transitioning to the updated HPI safety event classification method for new incidents.",[14727],{"type":1291,"attrs":14728},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":14731,"content":14732},{"textAlign":1485},[14733,14738],{"text":14734,"type":348,"marks":14735},"To fully leverage this wealth of historical data, two key priorities have been identified: the retrospective reclassification of past incidents, and the systematic identification of safety trends and patterns. Together, these efforts aim to strengthen organizational learning and support continuous improvement in patient safety.",[14736],{"type":1291,"attrs":14737},{"color":16},{"text":2921,"type":348},{"_uid":14740,"title":14741,"ctaLeft":14742,"ctaRight":14743,"component":374,"columnLeft":14744,"columnRight":14825},"b5d893ca-ec1d-48cd-8ee3-afefc3ffaf78","Reducing Falls with Harm in a Post-Acute Setting",[],[],{"type":12,"content":14745},[14746,14755],{"type":1340,"attrs":14747,"content":14748},{"level":1342,"textAlign":1485},[14749,14754],{"text":14750,"type":348,"marks":14751},"Michael Garron Hospital (Sampson): ",[14752],{"type":1291,"attrs":14753},{"color":16},{"text":13373,"type":348},{"type":378,"content":14756},[14757,14774,14791,14808],{"type":381,"content":14758},[14759],{"type":15,"attrs":14760,"content":14761},{"textAlign":53},[14762,14768,14773],{"text":14763,"type":348,"marks":14764},"Jennifer Sampson",[14765,14767],{"type":1291,"attrs":14766},{"color":16},{"type":1436},{"text":14769,"type":348,"marks":14770},", Director of Transitional Care, MGH ",[14771],{"type":1291,"attrs":14772},{"color":16},{"text":2921,"type":348},{"type":381,"content":14775},[14776],{"type":15,"attrs":14777,"content":14778},{"textAlign":53},[14779,14785,14790],{"text":14780,"type":348,"marks":14781},"Jane Harwood",[14782,14784],{"type":1291,"attrs":14783},{"color":16},{"type":1436},{"text":14786,"type":348,"marks":14787},", Director of Surgery, Cardiology, and ICU, MGH ",[14788],{"type":1291,"attrs":14789},{"color":16},{"text":2921,"type":348},{"type":381,"content":14792},[14793],{"type":15,"attrs":14794,"content":14795},{"textAlign":53},[14796,14802,14807],{"text":14797,"type":348,"marks":14798},"Jessica Scott",[14799,14801],{"type":1291,"attrs":14800},{"color":16},{"type":1436},{"text":14803,"type":348,"marks":14804},", Manager of Access and Flow, MGH ",[14805],{"type":1291,"attrs":14806},{"color":16},{"text":2921,"type":348},{"type":381,"content":14809},[14810],{"type":15,"attrs":14811,"content":14812},{"textAlign":53},[14813,14819,14824],{"text":14814,"type":348,"marks":14815},"Jillian Chandler",[14816,14818],{"type":1291,"attrs":14817},{"color":16},{"type":1436},{"text":14820,"type":348,"marks":14821},", Regional Director of Integrated Client & Community Care, MGH ",[14822],{"type":1291,"attrs":14823},{"color":16},{"text":2921,"type":348},{"type":12,"content":14826},[14827,14844,14853],{"type":15,"attrs":14828,"content":14829},{"textAlign":53},[14830,14833,14834,14838],{"text":13450,"type":348,"marks":14831},[14832],{"type":1436},{"text":1512,"type":348},{"text":14835,"type":348,"marks":14836},"R",[14837],{"type":4410},{"text":14839,"type":348,"marks":14840},"educing Falls with Harm in a Post-Acute Setting",[14841,14843],{"type":1291,"attrs":14842},{"color":16},{"type":4410},{"type":15,"attrs":14845,"content":14846},{"textAlign":1485},[14847,14852],{"text":14848,"type":348,"marks":14849},"The Kew Beach Unit (KBU) is an 86-bed transitional care unit operated off-site from Michael Garron Hospital (MGH), a community teaching hospital located in Toronto’s east end. The unit is staffed by VHA Home HealthCare. Currently, KBU experiences a significantly higher rate of patient falls and falls with harm compared to other MGH units.",[14850],{"type":1291,"attrs":14851},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":14854,"content":14855},{"textAlign":1485},[14856,14861],{"text":14857,"type":348,"marks":14858},"This quality improvement initiative aims to strengthen the partnership between MGH and VHA by identifying and addressing the root causes of the higher fall rate, while fostering a culture of patient safety and continuous quality improvement at KBU. This cross-organizational collaboration will also serve as a foundation for addressing other patient safety and quality challenges at the site, helping to ensure equitable care and safety for all patients – regardless of location within the organization.",[14859],{"type":1291,"attrs":14860},{"color":16},{"text":2921,"type":348},{"_uid":14863,"title":14864,"ctaLeft":14865,"ctaRight":14866,"component":374,"columnLeft":14867,"columnRight":14931},"885ff487-9092-41ed-803f-57c0cff5f2a2","Offload Delay in Acute Care Emergency Departments in Newfoundland and Labrador",[],[],{"type":12,"content":14868},[14869,14878],{"type":1340,"attrs":14870,"content":14871},{"level":1342,"textAlign":1485},[14872,14877],{"text":14873,"type":348,"marks":14874},"NL Health Services: ",[14875],{"type":1291,"attrs":14876},{"color":16},{"text":13373,"type":348},{"type":378,"content":14879},[14880,14897,14914],{"type":381,"content":14881},[14882],{"type":15,"attrs":14883,"content":14884},{"textAlign":53},[14885,14891,14896],{"text":14886,"type":348,"marks":14887},"Cassie (Nora) Chisholm",[14888,14890],{"type":1291,"attrs":14889},{"color":16},{"type":1436},{"text":14892,"type":348,"marks":14893},", Vice President, Transformation (Health Systems), NL Health Services ",[14894],{"type":1291,"attrs":14895},{"color":16},{"text":2921,"type":348},{"type":381,"content":14898},[14899],{"type":15,"attrs":14900,"content":14901},{"textAlign":53},[14902,14908,14913],{"text":14903,"type":348,"marks":14904},"Charlene Tellenbach",[14905,14907],{"type":1291,"attrs":14906},{"color":16},{"type":1436},{"text":14909,"type":348,"marks":14910},", Emergency Planning Coordinator, NL Health Services ",[14911],{"type":1291,"attrs":14912},{"color":16},{"text":2921,"type":348},{"type":381,"content":14915},[14916],{"type":15,"attrs":14917,"content":14918},{"textAlign":53},[14919,14925,14930],{"text":14920,"type":348,"marks":14921},"Nadine McEvoy",[14922,14924],{"type":1291,"attrs":14923},{"color":16},{"type":1436},{"text":14926,"type":348,"marks":14927},", Senior Director, Transformation Health Systems, NL Health Services ",[14928],{"type":1291,"attrs":14929},{"color":16},{"text":2921,"type":348},{"type":12,"content":14932},[14933,14945,14954,14963],{"type":15,"attrs":14934,"content":14935},{"textAlign":53},[14936,14939,14940],{"text":13450,"type":348,"marks":14937},[14938],{"type":1436},{"text":1512,"type":348},{"text":14864,"type":348,"marks":14941},[14942,14944],{"type":1291,"attrs":14943},{"color":16},{"type":4410},{"type":15,"attrs":14946,"content":14947},{"textAlign":1485},[14948,14953],{"text":14949,"type":348,"marks":14950},"Offload delay (OLD) refers to the delay in transferring a patient’s care from paramedics to hospital staff in the emergency department (ED) due to limited ED capacity. While sudden surges in patient volumes can create immediate pressures and trigger OLD, the issue most often reflects broader hospital flow challenges – with admitted patients held in EDs while awaiting transfer to inpatient units.",[14951],{"type":1291,"attrs":14952},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":14955,"content":14956},{"textAlign":1485},[14957,14962],{"text":14958,"type":348,"marks":14959},"A high-performing healthcare system depends on the timely availability of ambulances to respond to emergencies and provide appropriate care. When paramedic teams experience offload delays, they are unable to respond to new calls in the community, reducing ambulance availability, increasing response times, and compromising patient safety.",[14960],{"type":1291,"attrs":14961},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":14964,"content":14965},{"textAlign":1485},[14966,14971],{"text":14967,"type":348,"marks":14968},"The factors contributing to OLD span the continuum of care – from access to pre-emergency care and ED operations to inpatient flow and discharge pathways. In Newfoundland and Labrador, these challenges are compounded by the realities of rural and remote healthcare delivery. This project focuses on identifying measures to mitigate OLD and developing strategies to improve system flow, ensuring care that is safe, timely, and appropriate.",[14969],{"type":1291,"attrs":14970},{"color":16},{"text":2921,"type":348},{"_uid":14973,"title":14974,"ctaLeft":14975,"ctaRight":14976,"component":374,"columnLeft":14977,"columnRight":15074},"03f32dca-3d28-41a7-b0b0-d7920b64efbd","Caring with Purpose: Elevating Fundamentals to Enhance Patient and Nurse Experience",[],[],{"type":12,"content":14978},[14979,14988],{"type":1340,"attrs":14980,"content":14981},{"level":1342,"textAlign":1485},[14982,14987],{"text":14983,"type":348,"marks":14984},"Nova Scotia Health (MacDougall)",[14985],{"type":1291,"attrs":14986},{"color":16},{"text":13670,"type":348},{"type":378,"content":14989},[14990,15007,15023,15040,15057],{"type":381,"content":14991},[14992],{"type":15,"attrs":14993,"content":14994},{"textAlign":53},[14995,15001,15006],{"text":14996,"type":348,"marks":14997},"Jennifer MacDougall",[14998,15000],{"type":1291,"attrs":14999},{"color":16},{"type":1436},{"text":15002,"type":348,"marks":15003},", Director of Nursing Enhancement Strategies, Nova Scotia Health ",[15004],{"type":1291,"attrs":15005},{"color":16},{"text":2921,"type":348},{"type":381,"content":15008},[15009],{"type":15,"attrs":15010,"content":15011},{"textAlign":53},[15012,15018],{"text":15013,"type":348,"marks":15014},"Blair Goutro",[15015,15017],{"type":1291,"attrs":15016},{"color":16},{"type":1436},{"text":15019,"type":348,"marks":15020},", Health Services Manager, Nova Scotia Health",[15021],{"type":1291,"attrs":15022},{"color":16},{"type":381,"content":15024},[15025],{"type":15,"attrs":15026,"content":15027},{"textAlign":53},[15028,15034,15039],{"text":15029,"type":348,"marks":15030},"Paula Hickey",[15031,15033],{"type":1291,"attrs":15032},{"color":16},{"type":1436},{"text":15035,"type":348,"marks":15036},", Health Services Manager, Nova Scotia Health ",[15037],{"type":1291,"attrs":15038},{"color":16},{"text":2921,"type":348},{"type":381,"content":15041},[15042],{"type":15,"attrs":15043,"content":15044},{"textAlign":53},[15045,15051,15056],{"text":15046,"type":348,"marks":15047},"Nicole Russell",[15048,15050],{"type":1291,"attrs":15049},{"color":16},{"type":1436},{"text":15052,"type":348,"marks":15053},", Professional Practice Leader, Nova Scotia Health ",[15054],{"type":1291,"attrs":15055},{"color":16},{"text":2921,"type":348},{"type":381,"content":15058},[15059],{"type":15,"attrs":15060,"content":15061},{"textAlign":53},[15062,15068,15073],{"text":15063,"type":348,"marks":15064},"Glenn Cox",[15065,15067],{"type":1291,"attrs":15066},{"color":16},{"type":1436},{"text":15069,"type":348,"marks":15070},", Executive Director of Community and Rural Health, Nova Scotia Health ",[15071],{"type":1291,"attrs":15072},{"color":16},{"text":2921,"type":348},{"type":12,"content":15075},[15076,15087,15107,15116],{"type":15,"attrs":15077,"content":15078},{"textAlign":53},[15079,15082],{"text":13746,"type":348,"marks":15080},[15081],{"type":1436},{"text":14974,"type":348,"marks":15083},[15084,15086],{"type":1291,"attrs":15085},{"color":16},{"type":4410},{"type":15,"attrs":15088,"content":15089},{"textAlign":1485},[15090,15095,15101,15106],{"text":15091,"type":348,"marks":15092},"The ",[15093],{"type":1291,"attrs":15094},{"color":16},{"text":15096,"type":348,"marks":15097},"Caring with Purpose",[15098,15100],{"type":1291,"attrs":15099},{"color":16},{"type":4410},{"text":15102,"type":348,"marks":15103}," initiative focuses on strengthening the delivery of essential nursing care – communication, dignity, comfort, hygiene, nutrition, and mobility – to ensure patients consistently receive compassionate, person-centered care. Through the EXTRA program, the team is applying evidence-informed strategies and co-design methods to close gaps in care and enhance both patient and family experiences. Three acute medicine units have been selected as initial test sites in response to observed missed care and related patient concerns.",[15104],{"type":1291,"attrs":15105},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":15108,"content":15109},{"textAlign":1485},[15110,15115],{"text":15111,"type":348,"marks":15112},"Supported by senior leadership and an interdisciplinary team, the initiative brings together patients, families, and frontline staff to identify priorities, test small changes, and build capacity for continuous improvement. High-quality fundamental care is recognized as the foundation of patient safety, satisfaction, and improved health outcomes.",[15113],{"type":1291,"attrs":15114},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":15117,"content":15118},{"textAlign":1485},[15119,15124],{"text":15120,"type":348,"marks":15121},"By embedding this work into organizational strategy and engaging those with lived experience, the project aims to develop a sustainable model to guide the delivery of nursing fundamentals across the province – starting locally and expanding system-wide.",[15122],{"type":1291,"attrs":15123},{"color":16},{"text":2921,"type":348},{"_uid":15126,"title":15127,"ctaLeft":15128,"ctaRight":15129,"component":374,"columnLeft":15130,"columnRight":15228},"c32e142c-0fd6-4127-b0ca-16f4f033587d","Stronger Together: Partnering with Mi’kmaq Communities for Better Access to Primary Care",[],[],{"type":12,"content":15131},[15132,15141],{"type":1340,"attrs":15133,"content":15134},{"level":1342,"textAlign":1485},[15135,15140],{"text":15136,"type":348,"marks":15137},"Nova Scotia Health (Thompson): ",[15138],{"type":1291,"attrs":15139},{"color":16},{"text":13373,"type":348},{"type":378,"content":15142},[15143,15160,15177,15194,15211],{"type":381,"content":15144},[15145],{"type":15,"attrs":15146,"content":15147},{"textAlign":53},[15148,15154,15159],{"text":15149,"type":348,"marks":15150},"Toni Thompson",[15151,15153],{"type":1291,"attrs":15152},{"color":16},{"type":1436},{"text":15155,"type":348,"marks":15156},", Executive Director, NZ ",[15157],{"type":1291,"attrs":15158},{"color":16},{"text":2921,"type":348},{"type":381,"content":15161},[15162],{"type":15,"attrs":15163,"content":15164},{"textAlign":53},[15165,15171,15176],{"text":15166,"type":348,"marks":15167},"Helen Scott-Davidson",[15168,15170],{"type":1291,"attrs":15169},{"color":16},{"type":1436},{"text":15172,"type":348,"marks":15173},", Director of Primary Health Care and Chronic Disease Management and Wellness, Nova Scotia Health ",[15174],{"type":1291,"attrs":15175},{"color":16},{"text":2921,"type":348},{"type":381,"content":15178},[15179],{"type":15,"attrs":15180,"content":15181},{"textAlign":53},[15182,15188,15193],{"text":15183,"type":348,"marks":15184},"Tammy Parker",[15185,15187],{"type":1291,"attrs":15186},{"color":16},{"type":1436},{"text":15189,"type":348,"marks":15190},", Director of Interprofessional Practice and Learning, Nova Scotia Health ",[15191],{"type":1291,"attrs":15192},{"color":16},{"text":2921,"type":348},{"type":381,"content":15195},[15196],{"type":15,"attrs":15197,"content":15198},{"textAlign":53},[15199,15205,15210],{"text":15200,"type":348,"marks":15201},"Cora Lee Joudrey",[15202,15204],{"type":1291,"attrs":15203},{"color":16},{"type":1436},{"text":15206,"type":348,"marks":15207},", Director of Primary Health Care & Chronic Disease Management, Nova Scotia Health ",[15208],{"type":1291,"attrs":15209},{"color":16},{"text":2921,"type":348},{"type":381,"content":15212},[15213],{"type":15,"attrs":15214,"content":15215},{"textAlign":53},[15216,15222,15227],{"text":15217,"type":348,"marks":15218},"Whitney Lum",[15219,15221],{"type":1291,"attrs":15220},{"color":16},{"type":1436},{"text":15223,"type":348,"marks":15224},", Department Head of Family Practice, Nova Scotia Health  ",[15225],{"type":1291,"attrs":15226},{"color":16},{"text":2921,"type":348},{"type":12,"content":15229},[15230,15240,15249,15258],{"type":15,"attrs":15231,"content":15232},{"textAlign":53},[15233,15236,15237],{"text":13450,"type":348,"marks":15234},[15235],{"type":1436},{"text":1512,"type":348},{"text":15127,"type":348,"marks":15238},[15239],{"type":4410},{"type":15,"attrs":15241,"content":15242},{"textAlign":1485},[15243,15248],{"text":15244,"type":348,"marks":15245},"Across Nova Scotia’s rural landscapes – particularly among Mi’kmaq and other Indigenous communities – enduring barriers continue to limit access to timely, culturally safe primary healthcare. Geographic remoteness, a shortage of healthcare providers, and widening digital divides have further eroded both access and trust in the healthcare system.",[15246],{"type":1291,"attrs":15247},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":15250,"content":15251},{"textAlign":1485},[15252,15257],{"text":15253,"type":348,"marks":15254},"This initiative seeks to change that reality by strengthening the uptake and impact of a virtual care platform tailored to the needs and rhythms of Northern Zone’s rural and Indigenous communities. Grounded in respectful collaboration with local leaders and organizations, the project aims to enhance digital literacy, build community trust, and promote equitable access to virtual care.",[15255],{"type":1291,"attrs":15256},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":15259,"content":15260},{"textAlign":1485},[15261,15266],{"text":15262,"type":348,"marks":15263},"Healthcare providers will be supported to deliver culturally safe care through virtual means, blending technology and human connection in ways that honour the values, traditions, and lived experiences of the communities they serve. By September 2026, the initiative aims to increase virtual primary care visits by 15 percent, reduce pressure on emergency departments, and advance a more inclusive, responsive, and culturally grounded healthcare system.",[15264],{"type":1291,"attrs":15265},{"color":16},{"text":2921,"type":348},{"_uid":15268,"title":15269,"ctaLeft":15270,"ctaRight":15271,"component":374,"columnLeft":15272,"columnRight":15318},"3bcfbec9-1cd7-417a-8e9b-004912266ffd","Virtual Therapy in SHA",[],[],{"type":12,"content":15273},[15274,15283],{"type":1340,"attrs":15275,"content":15276},{"level":1342,"textAlign":1485},[15277,15282],{"text":15278,"type":348,"marks":15279},"Saskatchewan Health Authority (SHA)",[15280],{"type":1291,"attrs":15281},{"color":16},{"text":13670,"type":348},{"type":378,"content":15284},[15285,15302],{"type":381,"content":15286},[15287],{"type":15,"attrs":15288,"content":15289},{"textAlign":53},[15290,15296,15301],{"text":15291,"type":348,"marks":15292},"Curtis Newton",[15293,15295],{"type":1291,"attrs":15294},{"color":16},{"type":1436},{"text":15297,"type":348,"marks":15298},", Director, Primary Health Care, SHA ",[15299],{"type":1291,"attrs":15300},{"color":16},{"text":2921,"type":348},{"type":381,"content":15303},[15304],{"type":15,"attrs":15305,"content":15306},{"textAlign":53},[15307,15313,15317],{"text":15308,"type":348,"marks":15309},"Desirae Neville",[15310,15312],{"type":1291,"attrs":15311},{"color":16},{"type":1436},{"text":15297,"type":348,"marks":15314},[15315],{"type":1291,"attrs":15316},{"color":16},{"text":2921,"type":348},{"type":12,"content":15319},[15320,15352,15361,15370],{"type":15,"attrs":15321,"content":15322},{"textAlign":53},[15323,15326,15330,15334,15339,15343,15348],{"text":14554,"type":348,"marks":15324},[15325],{"type":1436},{"text":14558,"type":348,"marks":15327},[15328],{"type":1291,"attrs":15329},{"color":1516},{"text":15331,"type":348,"marks":15332},"Virtual Therapy",[15333],{"type":4410},{"text":2921,"type":348,"marks":15335},[15336,15338],{"type":1291,"attrs":15337},{"color":16},{"type":4410},{"text":15340,"type":348,"marks":15341},"in",[15342],{"type":4410},{"text":2921,"type":348,"marks":15344},[15345,15347],{"type":1291,"attrs":15346},{"color":16},{"type":4410},{"text":15349,"type":348,"marks":15350},"SHA ",[15351],{"type":4410},{"type":15,"attrs":15353,"content":15354},{"textAlign":53},[15355,15360],{"text":15356,"type":348,"marks":15357},"In Saskatchewan – particularly in rural and remote areas – both patients and therapists (PT, OT, SLP) face significant challenges in accessing and delivering essential therapy services. Patients encounter geographic and logistical barriers, including long travel distances and service gaps, which limit their access to therapy and affect their quality of life, independence, and overall health.",[15358],{"type":1291,"attrs":15359},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":15362,"content":15363},{"textAlign":1485},[15364,15369],{"text":15365,"type":348,"marks":15366},"At the same time, therapists manage high caseloads and extensive travel requirements, contributing to burnout, moral distress, and high vacancy rates. To help close these gaps in care accessibility and better support therapists across large geographical areas, this project introduces a provincial approach to expanding virtual therapy options.",[15367],{"type":1291,"attrs":15368},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":15371,"content":15372},{"textAlign":1485},[15373,15378],{"text":15374,"type":348,"marks":15375},"By enhancing access to care through virtual delivery, the initiative aims to improve patient outcomes, reduce strain on healthcare providers, and strengthen the overall accessibility and sustainability of therapy services across the province.",[15376],{"type":1291,"attrs":15377},{"color":16},{"text":2921,"type":348},{"_uid":15380,"title":15381,"ctaLeft":15382,"ctaRight":15383,"component":374,"columnLeft":15384,"columnRight":15499},"65c8d6f4-19a0-4096-80e2-d3bb84a987da","Enhancing and Embedding Home Health Nursing Competencies at SE Health: Strengthening Confidence, Retention, and Organizational Excellence",[],[],{"type":12,"content":15385},[15386,15395],{"type":1340,"attrs":15387,"content":15388},{"level":1342,"textAlign":1485},[15389,15394],{"text":15390,"type":348,"marks":15391},"SE Health: ",[15392],{"type":1291,"attrs":15393},{"color":16},{"text":13373,"type":348},{"type":378,"content":15396},[15397,15414,15431,15448,15465,15482],{"type":381,"content":15398},[15399],{"type":15,"attrs":15400,"content":15401},{"textAlign":53},[15402,15408,15413],{"text":15403,"type":348,"marks":15404},"Corey MacKenzie",[15405,15407],{"type":1291,"attrs":15406},{"color":16},{"type":1436},{"text":15409,"type":348,"marks":15410},", Senior Director, SE Health ",[15411],{"type":1291,"attrs":15412},{"color":16},{"text":2921,"type":348},{"type":381,"content":15415},[15416],{"type":15,"attrs":15417,"content":15418},{"textAlign":53},[15419,15425,15430],{"text":15420,"type":348,"marks":15421},"Chelsea Coumoundouros",[15422,15424],{"type":1291,"attrs":15423},{"color":16},{"type":1436},{"text":15426,"type":348,"marks":15427},", Research Fellow, SE Health ",[15428],{"type":1291,"attrs":15429},{"color":16},{"text":2921,"type":348},{"type":381,"content":15432},[15433],{"type":15,"attrs":15434,"content":15435},{"textAlign":53},[15436,15442,15447],{"text":15437,"type":348,"marks":15438},"Carly McPhee",[15439,15441],{"type":1291,"attrs":15440},{"color":16},{"type":1436},{"text":15443,"type":348,"marks":15444},", Advanced Practice Leader, SE Health ",[15445],{"type":1291,"attrs":15446},{"color":16},{"text":2921,"type":348},{"type":381,"content":15449},[15450],{"type":15,"attrs":15451,"content":15452},{"textAlign":53},[15453,15459,15464],{"text":15454,"type":348,"marks":15455},"Kim Utley",[15456,15458],{"type":1291,"attrs":15457},{"color":16},{"type":1436},{"text":15460,"type":348,"marks":15461},", Senior Clinical Director, SE Health ",[15462],{"type":1291,"attrs":15463},{"color":16},{"text":2921,"type":348},{"type":381,"content":15466},[15467],{"type":15,"attrs":15468,"content":15469},{"textAlign":53},[15470,15476,15481],{"text":15471,"type":348,"marks":15472},"Natalia Stovichek",[15473,15475],{"type":1291,"attrs":15474},{"color":16},{"type":1436},{"text":15477,"type":348,"marks":15478},", Director of Nursing, SE Health ",[15479],{"type":1291,"attrs":15480},{"color":16},{"text":2921,"type":348},{"type":381,"content":15483},[15484],{"type":15,"attrs":15485,"content":15486},{"textAlign":53},[15487,15493,15498],{"text":15488,"type":348,"marks":15489},"Jennifer Little",[15490,15492],{"type":1291,"attrs":15491},{"color":16},{"type":1436},{"text":15494,"type":348,"marks":15495},", Practice coach, SE Health ",[15496],{"type":1291,"attrs":15497},{"color":16},{"text":2921,"type":348},{"type":12,"content":15500},[15501,15513,15522,15531],{"type":15,"attrs":15502,"content":15503},{"textAlign":53},[15504,15507,15508],{"text":13450,"type":348,"marks":15505},[15506],{"type":1436},{"text":1512,"type":348},{"text":15381,"type":348,"marks":15509},[15510,15512],{"type":1291,"attrs":15511},{"color":16},{"type":4410},{"type":15,"attrs":15514,"content":15515},{"textAlign":1485},[15516,15521],{"text":15517,"type":348,"marks":15518},"SE Health is launching a quality improvement initiative to enhance the confidence and capabilities of home care nurses across the organization. The initiative builds on SE Health’s leadership in developing the 2024 Home Health Nursing Competencies in partnership with Community Health Nurses of Canada (CHNC), and aligns with the organization’s commitment to continuous improvement, person-centered care and workforce excellence.",[15519],{"type":1291,"attrs":15520},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":15523,"content":15524},{"textAlign":1485},[15525,15530],{"text":15526,"type":348,"marks":15527},"The work will unfold in three phases. The first phase involves a comprehensive readiness assessment to identify current strengths and gaps in applying the updated competencies. The second phase will focus on developing strategies to support workforce retention, learning and continuous quality improvement. The final phase will implement and evaluate these strategies to assess their impact on nurse confidence, client outcomes and organizational performance.",[15528],{"type":1291,"attrs":15529},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":15532,"content":15533},{"textAlign":1485},[15534,15539],{"text":15535,"type":348,"marks":15536},"Aligned with SE Health’s H.O.P.E. Model® and its pursuit of accreditation excellence, this initiative reinforces the organization’s commitment to delivering exceptional care in the home and community.",[15537],{"type":1291,"attrs":15538},{"color":16},{"text":2921,"type":348},{"_uid":15541,"title":15542,"ctaLeft":15543,"ctaRight":15544,"component":374,"columnLeft":15545,"columnRight":15605},"c15fc286-c157-408a-abca-ce192f28b345","Strengthening a Culture of Safety Through a Two-Eyed Seeing Approach",[],[],{"type":12,"content":15546},[15547,15552],{"type":1340,"attrs":15548,"content":15549},{"level":1342,"textAlign":1485},[15550],{"text":15551,"type":348},"Soonats’ooneh Community Health Centre: Fellowship team",{"type":378,"content":15553},[15554,15571,15588],{"type":381,"content":15555},[15556],{"type":15,"attrs":15557,"content":15558},{"textAlign":53},[15559,15565,15570],{"text":15560,"type":348,"marks":15561},"Cassandra Mitchell",[15562,15564],{"type":1291,"attrs":15563},{"color":16},{"type":1436},{"text":15566,"type":348,"marks":15567},", Clinical Engagement & Improvement Coordinator ",[15568],{"type":1291,"attrs":15569},{"color":16},{"text":2921,"type":348},{"type":381,"content":15572},[15573],{"type":15,"attrs":15574,"content":15575},{"textAlign":53},[15576,15582,15587],{"text":15577,"type":348,"marks":15578},"Lucille Duncan",[15579,15581],{"type":1291,"attrs":15580},{"color":16},{"type":1436},{"text":15583,"type":348,"marks":15584},", Elder ",[15585],{"type":1291,"attrs":15586},{"color":16},{"text":2921,"type":348},{"type":381,"content":15589},[15590],{"type":15,"attrs":15591,"content":15592},{"textAlign":53},[15593,15599,15604],{"text":15594,"type":348,"marks":15595},"Shobha Sharma",[15596,15598],{"type":1291,"attrs":15597},{"color":16},{"type":1436},{"text":15600,"type":348,"marks":15601},", Executive Director ",[15602],{"type":1291,"attrs":15603},{"color":16},{"text":2921,"type":348},{"type":12,"content":15606},[15607,15618,15627,15636],{"type":15,"attrs":15608,"content":15609},{"textAlign":53},[15610,15613],{"text":13746,"type":348,"marks":15611},[15612],{"type":1436},{"text":15542,"type":348,"marks":15614},[15615,15617],{"type":1291,"attrs":15616},{"color":16},{"type":4410},{"type":15,"attrs":15619,"content":15620},{"textAlign":1485},[15621,15626],{"text":15622,"type":348,"marks":15623},"This project builds on work initiated in Cohort 19 (August 2024) to develop a culturally safe and informed Patient Safety Learning System (PSLS). The initiative continues through Soonats’ooneh’s operational teams, with implementation of the PSLS supported by the Clinical Engagement and Quality Coordinator as part of an ongoing quality improvement effort focused on fostering a culture of safety and open reporting.",[15624],{"type":1291,"attrs":15625},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":15628,"content":15629},{"textAlign":1485},[15630,15635],{"text":15631,"type":348,"marks":15632},"Cohort 20 offers an opportunity to expand this work by integrating new knowledge and wisdom, including an Elder’s trauma-responsive perspective on creating culturally safe environments and the Executive Director’s leadership in building a sustainable safety reporting system.",[15633],{"type":1291,"attrs":15634},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":15637,"content":15638},{"textAlign":1485},[15639,15644],{"text":15640,"type":348,"marks":15641},"This initiative reflects Soonats’ooneh Health Society’s commitment to building a safer, more inclusive healthcare environment for all.",[15642],{"type":1291,"attrs":15643},{"color":16},{"text":2921,"type":348},{"_uid":15646,"title":15647,"ctaLeft":15648,"ctaRight":15649,"component":374,"columnLeft":15650,"columnRight":15731},"9aecfc72-b8c6-479f-b3e2-b945618dcbd1","Development of an Implementation Framework for Model of Care Redesign: Piloting an Approach in an Urban Academic Centre Emergency Department",[],[],{"type":12,"content":15651},[15652,15661],{"type":1340,"attrs":15653,"content":15654},{"level":1342,"textAlign":1485},[15655,15660],{"text":15656,"type":348,"marks":15657},"Unity Health Toronto",[15658],{"type":1291,"attrs":15659},{"color":16},{"text":13670,"type":348},{"type":378,"content":15662},[15663,15680,15697,15714],{"type":381,"content":15664},[15665],{"type":15,"attrs":15666,"content":15667},{"textAlign":53},[15668,15674,15679],{"text":15669,"type":348,"marks":15670},"Teresa Valenzano-Hacker",[15671,15673],{"type":1291,"attrs":15672},{"color":16},{"type":1436},{"text":15675,"type":348,"marks":15676},", Manager, Clinical Practice Improvement & Scholarship ",[15677],{"type":1291,"attrs":15678},{"color":16},{"text":2921,"type":348},{"type":381,"content":15681},[15682],{"type":15,"attrs":15683,"content":15684},{"textAlign":53},[15685,15691,15696],{"text":15686,"type":348,"marks":15687},"Jacqueline Chen",[15688,15690],{"type":1291,"attrs":15689},{"color":16},{"type":1436},{"text":15692,"type":348,"marks":15693},", Senior Director for Emergency Care",[15694],{"type":1291,"attrs":15695},{"color":16},{"text":2921,"type":348},{"type":381,"content":15698},[15699],{"type":15,"attrs":15700,"content":15701},{"textAlign":53},[15702,15708,15713],{"text":15703,"type":348,"marks":15704},"Sarah Dimmock",[15705,15707],{"type":1291,"attrs":15706},{"color":16},{"type":1436},{"text":15709,"type":348,"marks":15710},", Senior Director, Health Disciplines Practice & Education ",[15711],{"type":1291,"attrs":15712},{"color":16},{"text":2921,"type":348},{"type":381,"content":15715},[15716],{"type":15,"attrs":15717,"content":15718},{"textAlign":53},[15719,15725,15730],{"text":15720,"type":348,"marks":15721},"Alexandra Harris",[15722,15724],{"type":1291,"attrs":15723},{"color":16},{"type":1436},{"text":15726,"type":348,"marks":15727},", Senior Director, Nursing Practice & Education and Investigator ",[15728],{"type":1291,"attrs":15729},{"color":16},{"text":2921,"type":348},{"type":12,"content":15732},[15733,15745,15754],{"type":15,"attrs":15734,"content":15735},{"textAlign":53},[15736,15739,15740],{"text":13450,"type":348,"marks":15737},[15738],{"type":1436},{"text":1512,"type":348},{"text":15647,"type":348,"marks":15741},[15742,15744],{"type":1291,"attrs":15743},{"color":16},{"type":4410},{"type":15,"attrs":15746,"content":15747},{"textAlign":1485},[15748,15753],{"text":15749,"type":348,"marks":15750},"Existing model of care redesign efforts and available tools tend to focus on staffing ratios and skill mix, often within professional silos and without an interprofessional lens. This narrow focus limits the ability to create recommendations that support collaborative care and optimized scopes of practice. In addition, there is a lack of evidence and suitable tools to guide this work, particularly in ambulatory and emergency settings.",[15751],{"type":1291,"attrs":15752},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":15755,"content":15756},{"textAlign":1485},[15757,15762],{"text":15758,"type":348,"marks":15759},"Through the Interprofessional Models of Care initiative, Unity Health Toronto is developing a scalable and replicable framework to support the design of models of care that reflect patient needs, promote collaboration across disciplines, and optimize professional practice. The framework will be piloted in the emergency departments at St. Joseph’s Health Centre and St. Michael’s Hospital, with the goal of enhancing the effectiveness, efficiency, and person-centeredness of healthcare delivery.",[15760],{"type":1291,"attrs":15761},{"color":16},{"text":2921,"type":348},{"_uid":15764,"title":15765,"ctaLeft":15766,"ctaRight":15767,"component":374,"columnLeft":15768,"columnRight":15867},"b630b88a-fc0b-4022-bf6c-68ccc03f2a44","VON Canada Health and Wellness Integration Pilot ",[],[],{"type":12,"content":15769},[15770,15780],{"type":1340,"attrs":15771,"content":15772},{"level":1342,"textAlign":1485},[15773,15778],{"text":15774,"type":348,"marks":15775},"VON Canada:",[15776],{"type":1291,"attrs":15777},{"color":16},{"text":15779,"type":348}," Fellowship team",{"type":378,"content":15781},[15782,15799,15816,15833,15850],{"type":381,"content":15783},[15784],{"type":15,"attrs":15785,"content":15786},{"textAlign":53},[15787,15793,15798],{"text":15788,"type":348,"marks":15789},"Kerri Milne",[15790,15792],{"type":1291,"attrs":15791},{"color":16},{"type":1436},{"text":15794,"type":348,"marks":15795},", Director ",[15796],{"type":1291,"attrs":15797},{"color":16},{"text":2921,"type":348},{"type":381,"content":15800},[15801],{"type":15,"attrs":15802,"content":15803},{"textAlign":53},[15804,15810,15815],{"text":15805,"type":348,"marks":15806},"Kayla Smith",[15807,15809],{"type":1291,"attrs":15808},{"color":16},{"type":1436},{"text":15811,"type":348,"marks":15812},", Director, Home & Community Care Annapolis Valley ",[15813],{"type":1291,"attrs":15814},{"color":16},{"text":2921,"type":348},{"type":381,"content":15817},[15818],{"type":15,"attrs":15819,"content":15820},{"textAlign":53},[15821,15827,15832],{"text":15822,"type":348,"marks":15823},"Thien Trang",[15824,15826],{"type":1291,"attrs":15825},{"color":16},{"type":1436},{"text":15828,"type":348,"marks":15829},", Director of Professional Practice and Education ",[15830],{"type":1291,"attrs":15831},{"color":16},{"text":2921,"type":348},{"type":381,"content":15834},[15835],{"type":15,"attrs":15836,"content":15837},{"textAlign":53},[15838,15844,15849],{"text":15839,"type":348,"marks":15840},"Colin Roop",[15841,15843],{"type":1291,"attrs":15842},{"color":16},{"type":1436},{"text":15845,"type":348,"marks":15846},", Director of Labour and Employee Relations ",[15847],{"type":1291,"attrs":15848},{"color":16},{"text":2921,"type":348},{"type":381,"content":15851},[15852],{"type":15,"attrs":15853,"content":15854},{"textAlign":53},[15855,15861,15866],{"text":15856,"type":348,"marks":15857},"Alison Abrera-Gibb",[15858,15860],{"type":1291,"attrs":15859},{"color":16},{"type":1436},{"text":15862,"type":348,"marks":15863},", National Director of Strategic Growth & Partnerships ",[15864],{"type":1291,"attrs":15865},{"color":16},{"text":2921,"type":348},{"type":12,"content":15868},[15869,15885,15894,15903],{"type":15,"attrs":15870,"content":15871},{"textAlign":53},[15872,15875,15876,15882],{"text":14554,"type":348,"marks":15873},[15874],{"type":1436},{"text":14558,"type":348},{"text":15877,"type":348,"marks":15878},"VON Canada Health and Wellness Integration Pilot",[15879,15881],{"type":1291,"attrs":15880},{"color":16},{"type":4410},{"text":2921,"type":348,"marks":15883},[15884],{"type":4410},{"type":15,"attrs":15886,"content":15887},{"textAlign":1485},[15888,15893],{"text":15889,"type":348,"marks":15890},"VON Canada is piloting a co-designed, integrated model of care in North Bay, Ontario, to help older adults age in place. As the first baby boomers turn 80 in 2026 – and more than 90 percent of older Ontarians express a preference to remain at home – this initiative offers a proactive alternative to fragmented, crisis-driven care.",[15891],{"type":1291,"attrs":15892},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":15895,"content":15896},{"textAlign":1485},[15897,15902],{"text":15898,"type":348,"marks":15899},"The pilot integrates services across VON and partner organizations, embedding a Nurse Practitioner and Navigator within a Neighbourhood Model and Community Nursing Clinic. This wraparound, client-directed approach enables early identification of unmet needs, improved access to coordinated health and social services, and stabilization of conditions before escalation.",[15900],{"type":1291,"attrs":15901},{"color":16},{"text":2921,"type":348},{"type":15,"attrs":15904,"content":15905},{"textAlign":1485},[15906,15911],{"text":15907,"type":348,"marks":15908},"Co-designed with key stakeholders, the model strengthens capacity through system and process integration and by engaging community volunteers. Expected outcomes include fewer emergency department visits and hospitalizations, as well as increased uptake of preventive care and social prescribing. The model aligns VON’s home care, primary care, and community supports, and will be evaluated using the Quintuple Aim. This scalable, community-based approach aims to improve outcomes and reduce system strain in rural and underserved areas.",[15909],{"type":1291,"attrs":15910},{"color":16},{"text":2921,"type":348},"EXTRA Cohort 20 (2025): Projects",{"type":12,"content":15914},[15915],{"type":15},{"id":16,"_uid":15917,"items":15918,"title":17543,"component":1089,"description":17544},"dd98772d-da84-49dc-81c7-02923ba9f625",[15919,16000,16072,16162,16261,16351,16446,16583,16683,16801,16899,17002,17132,17238,17327,17442],{"_uid":15920,"title":15921,"ctaLeft":15922,"ctaRight":15923,"component":374,"columnLeft":15924,"columnRight":15977},"f67b389b-4591-40d0-902d-51e7cd1af9a8","Listening and learning from Indigenous health leaders to create a culturally safe space that strengthens recruitment and retention",[],[],{"type":12,"content":15925},[15926,15931],{"type":1340,"attrs":15927,"content":15928},{"level":1342,"textAlign":53},[15929],{"text":15930,"type":348},"Canadian Health Leadership Network: Fellowship team",{"type":378,"content":15932},[15933,15944,15955,15966],{"type":381,"content":15934},[15935],{"type":15,"attrs":15936,"content":15937},{"textAlign":53},[15938,15942],{"text":15939,"type":348,"marks":15940},"Dawn Thomas",[15941],{"type":1436},{"text":15943,"type":348},", Vice President Indigenous Health and Diversity, Equity and Inclusion, Island Health",{"type":381,"content":15945},[15946],{"type":15,"attrs":15947,"content":15948},{"textAlign":53},[15949,15953],{"text":15950,"type":348,"marks":15951},"Kelly Grimes",[15952],{"type":1436},{"text":15954,"type":348},", CEO, The Canadian Health Leadership Network",{"type":381,"content":15956},[15957],{"type":15,"attrs":15958,"content":15959},{"textAlign":53},[15960,15964],{"text":15961,"type":348,"marks":15962},"Reagan Bartel",[15963],{"type":1436},{"text":15965,"type":348},", Director of Health, Otipemisiwak Métis Government, Métis Nation of Alberta (MNA)",{"type":381,"content":15967},[15968],{"type":15,"attrs":15969,"content":15970},{"textAlign":53},[15971,15975],{"text":15972,"type":348,"marks":15973},"Steve Kovacic",[15974],{"type":1436},{"text":15976,"type":348},", Vice President, Chief Human Resources Officer and Reconciliation, The Good Samaritan Society",{"type":12,"content":15978},[15979,15988,15993,15998],{"type":15,"attrs":15980,"content":15981},{"textAlign":53},[15982,15985],{"text":13746,"type":348,"marks":15983},[15984],{"type":1436},{"text":15921,"type":348,"marks":15986},[15987],{"type":4410},{"type":15,"attrs":15989,"content":15990},{"textAlign":53},[15991],{"text":15992,"type":348},"The Canadian Health Leadership Network (CHLNet) and its partners met with Indigenous health leaders to discuss their concerns and hopes for leadership in Canada’s healthcare system. The 2020 “In-Plain Sight” report stressed the need to increase Indigenous leadership roles and decision-making in both Indigenous health governance and the wider healthcare system.",{"type":15,"attrs":15994,"content":15995},{"textAlign":53},[15996],{"text":15997,"type":348},"In October 2023, CHLNet hosted a Listening Circle. The event aimed to explore how non-Indigenous employers can create culturally safe environments for hiring and supporting Indigenous health leaders. This project will build on those discussions to improve leadership practices at both system and organizational levels.",{"type":1340,"attrs":15999},{"level":1498,"textAlign":53},{"_uid":16001,"title":16002,"ctaLeft":16003,"ctaRight":16004,"component":374,"columnLeft":16005,"columnRight":16046},"bd363efe-53bd-45a6-901b-e0a3d0ec7711","Implementing a culturally safe patient safety learning system to improve culture and client care",[],[],{"type":12,"content":16006},[16007,16012],{"type":1340,"attrs":16008,"content":16009},{"level":1342,"textAlign":53},[16010],{"text":16011,"type":348},"Central Interior Native Health Society: Fellowship team",{"type":378,"content":16013},[16014,16025,16035],{"type":381,"content":16015},[16016],{"type":15,"attrs":16017,"content":16018},{"textAlign":53},[16019,16023],{"text":16020,"type":348,"marks":16021},"Tammy Rogers",[16022],{"type":1436},{"text":16024,"type":348},", Primary Care Clinic Coordinator, Central Interior Native Health Society",{"type":381,"content":16026},[16027],{"type":15,"attrs":16028,"content":16029},{"textAlign":53},[16030,16033],{"text":15560,"type":348,"marks":16031},[16032],{"type":1436},{"text":16034,"type":348},", Clinical Development Coordinator, Central Interior Native Health Society",{"type":381,"content":16036},[16037],{"type":15,"attrs":16038,"content":16039},{"textAlign":53},[16040,16044],{"text":16041,"type":348,"marks":16042},"Emily Christensen-Sweeney",[16043],{"type":1436},{"text":16045,"type":348},", Client Safety and Community Engagement Coordinator, Central Interior Native Health Society",{"type":12,"content":16047},[16048,16057,16062,16067],{"type":15,"attrs":16049,"content":16050},{"textAlign":53},[16051,16054],{"text":13746,"type":348,"marks":16052},[16053],{"type":1436},{"text":16002,"type":348,"marks":16055},[16056],{"type":4410},{"type":15,"attrs":16058,"content":16059},{"textAlign":53},[16060],{"text":16061,"type":348},"Central Interior Native Health (CINHS) understands the need for a patient safety learning system (PSLS) to meet professional standards and be accountable to the communities it serves. A PSLS will help track organizational learning and system changes needed to prevent medical errors.",{"type":15,"attrs":16063,"content":16064},{"textAlign":53},[16065],{"text":16066,"type":348},"CINHS provides safe, high-quality care to all patients, while ensuring a supportive and safe environment for staff and contractors. To better improve the system, CINHS aims to ensure workplaces and care settings are trauma-informed and culturally safe. They also expect partner organizations to follow the same standards.",{"type":15,"attrs":16068,"content":16069},{"textAlign":53},[16070],{"text":16071,"type":348},"This project strengthens accountability for both clients and staff by promoting fair and safe services. It also helps CINHS build leadership skills to handle complex changes, while keeping the focus on clients and culture.",{"_uid":16073,"title":16074,"ctaLeft":16075,"ctaRight":16076,"component":374,"columnLeft":16077,"columnRight":16141},"93b211c7-6bcf-4a5a-a05a-8fbca73e1c53","Clinical culture and communication: Supporting reassuring aeromedical transfers to Nunavik",[],[],{"type":12,"content":16078},[16079,16084],{"type":1340,"attrs":16080,"content":16081},{"level":1342,"textAlign":53},[16082],{"text":16083,"type":348},"CHU de Québec–Université Laval: Fellowship team",{"type":378,"content":16085},[16086,16097,16108,16119,16130],{"type":381,"content":16087},[16088],{"type":15,"attrs":16089,"content":16090},{"textAlign":53},[16091,16095],{"text":16092,"type":348,"marks":16093},"Stéphane Tremblay",[16094],{"type":1436},{"text":16096,"type":348},", Director of Critical Care, CHU de Québec–Université Laval",{"type":381,"content":16098},[16099],{"type":15,"attrs":16100,"content":16101},{"textAlign":53},[16102,16106],{"text":16103,"type":348,"marks":16104},"Sarah-Kim Dufour Bernard",[16105],{"type":1436},{"text":16107,"type":348},", Associate Director (Interim) – Logistics Department, CHU de Québec-Université Laval",{"type":381,"content":16109},[16110],{"type":15,"attrs":16111,"content":16112},{"textAlign":53},[16113,16117],{"text":16114,"type":348,"marks":16115},"Julie De Carufel",[16116],{"type":1436},{"text":16118,"type":348},", Physician Escort and Regulator Physician in the Quebec Aeromedical Evacuation Program (EVAQ), CHU de Québec-Université Laval",{"type":381,"content":16120},[16121],{"type":15,"attrs":16122,"content":16123},{"textAlign":53},[16124,16128],{"text":16125,"type":348,"marks":16126},"Jean-Thomas Grantham",[16127],{"type":1436},{"text":16129,"type":348},", Assistant to the Chief Executive Officer – Public Affairs, CHU de Québec-Université Laval",{"type":381,"content":16131},[16132],{"type":15,"attrs":16133,"content":16134},{"textAlign":53},[16135,16139],{"text":16136,"type":348,"marks":16137},"Sarah Déry",[16138],{"type":1436},{"text":16140,"type":348},", Assistant to the Director – Business Processes, CHU de Québec-Université Laval",{"type":12,"content":16142},[16143,16152,16157],{"type":15,"attrs":16144,"content":16145},{"textAlign":53},[16146,16149],{"text":13746,"type":348,"marks":16147},[16148],{"type":1436},{"text":16074,"type":348,"marks":16150},[16151],{"type":4410},{"type":15,"attrs":16153,"content":16154},{"textAlign":53},[16155],{"text":16156,"type":348},"The Quebec aeromedical evacuation program (EVAQ) at the CHU de Québec–Université Laval carries outpatient medical transfers to specialist centres across Quebec, including Nunavik’s Inuit communities. The fact that these patients, who make up 19% of transfers, are often far from their family and community creates significant challenges. To improve quality of care, EVAQ proposes developing in-flight communication services that are sensitive to Inuit culture. Patients’ ability to speak their native language is critical to establishing a trust relationship with health professionals, and to obtaining culturally safe care.",{"type":15,"attrs":16158,"content":16159},{"textAlign":53},[16160],{"text":16161,"type":348},"The project aims to facilitate simultaneous interpretation and other modes of communication to empower patients as active participants in their care in accordance with the Inuit concept of pigunnasiarniq, which emphasizes the importance of competence and control over one’s life. The project also aligns with the objectives of Healthcare Excellence Canada’s 2022–2026 Truth and Reconciliation Action Plan by building partnerships with Indigenous communities to promote cultural safety in healthcare.",{"_uid":16163,"title":16164,"ctaLeft":16165,"ctaRight":16166,"component":374,"columnLeft":16167,"columnRight":16230},"31806833-cc58-4916-b189-3d626e282457","Improving manager experiences for patient benefit",[],[],{"type":12,"content":16168},[16169,16173],{"type":1340,"attrs":16170,"content":16171},{"level":1342,"textAlign":53},[16172],{"text":16083,"type":348},{"type":378,"content":16174},[16175,16186,16197,16208,16219],{"type":381,"content":16176},[16177],{"type":15,"attrs":16178,"content":16179},{"textAlign":53},[16180,16184],{"text":16181,"type":348,"marks":16182},"Marie-Michèle Fontaine",[16183],{"type":1436},{"text":16185,"type":348},", Director of Human Resources, CHU de Québec-Université Laval",{"type":381,"content":16187},[16188],{"type":15,"attrs":16189,"content":16190},{"textAlign":53},[16191,16195],{"text":16192,"type":348,"marks":16193},"Magali Chevallier",[16194],{"type":1436},{"text":16196,"type":348},", Associate Director of Human Resources – Prevention and Manager Experience, CHU de Québec-Université Laval",{"type":381,"content":16198},[16199],{"type":15,"attrs":16200,"content":16201},{"textAlign":53},[16202,16206],{"text":16203,"type":348,"marks":16204},"Audrey Gagnon",[16205],{"type":1436},{"text":16207,"type":348},", Medical Director, CHU de Québec-Université Laval",{"type":381,"content":16209},[16210],{"type":15,"attrs":16211,"content":16212},{"textAlign":53},[16213,16217],{"text":16214,"type":348,"marks":16215},"Anne Gignac",[16216],{"type":1436},{"text":16218,"type":348},", Associate Director of Technical Services, CHU de Québec-Université Laval",{"type":381,"content":16220},[16221],{"type":15,"attrs":16222,"content":16223},{"textAlign":53},[16224,16228],{"text":16225,"type":348,"marks":16226},"Marie-Hélène Gilbert",[16227],{"type":1436},{"text":16229,"type":348},", Full Professor, Department of Management, Faculty of Business Administration, Université Laval",{"type":12,"content":16231},[16232,16241,16246,16251,16256],{"type":15,"attrs":16233,"content":16234},{"textAlign":53},[16235,16238],{"text":13746,"type":348,"marks":16236},[16237],{"type":1436},{"text":16164,"type":348,"marks":16239},[16240],{"type":4410},{"type":15,"attrs":16242,"content":16243},{"textAlign":53},[16244],{"text":16245,"type":348},"The CHU’s development project has determined that the key to its path to the future is putting both patient AND healthcare worker as its stars to steer by. We believe that achieving our mission of providing the people of eastern Québec with cutting-edge healthcare and services requires us to focus on directly connecting patients to our 18,000 workers, including our managers, to impact health and drive change.",{"type":15,"attrs":16247,"content":16248},{"textAlign":53},[16249],{"text":16250,"type":348},"Consequently, we hope to influence the value chain by improving manager experiences, which will directly impact employee experiences and improve patient experiences. Through their leadership, managers play a critical role in the health network. However, they also deal with risk factors that can affect both their own health and their ability to be a positive influence. Our objective:",{"type":15,"attrs":16252,"content":16253},{"textAlign":53},[16254],{"text":16255,"type":348},"Leverage changes to managers’ working conditions to improve employee experience and patient experience.",{"type":15,"attrs":16257,"content":16258},{"textAlign":53},[16259],{"text":16260,"type":348},"Human resources leadership has conducted a diagnostic process in recent months to accurately document the situation and find potential solutions. Work-life balance and challenges onboarding, integrating and supporting new hires over the first two years have been identified as major reasons why our managers leave. Our project aims to positively affect these aspects to improve our retention rate and benefit patients.",{"_uid":16262,"title":16263,"ctaLeft":16264,"ctaRight":16265,"component":374,"columnLeft":16266,"columnRight":16330},"25a9aa73-3ea7-4497-ad19-9a8df5e44bdc","EXTRA journey – Seniors",[],[],{"type":12,"content":16267},[16268,16273],{"type":1340,"attrs":16269,"content":16270},{"level":1342,"textAlign":53},[16271],{"text":16272,"type":348},"CHU de Québec–Université Laval and CIUSSS de la Capitale-Nationale: Fellowship team",{"type":378,"content":16274},[16275,16286,16297,16308,16319],{"type":381,"content":16276},[16277],{"type":15,"attrs":16278,"content":16279},{"textAlign":53},[16280,16284],{"text":16281,"type":348,"marks":16282},"Philippe Paquin-Piché, ",[16283],{"type":1436},{"text":16285,"type":348},"Director of Flow – Patient Flow and Business Processes, CHU de Québec-Université Laval",{"type":381,"content":16287},[16288],{"type":15,"attrs":16289,"content":16290},{"textAlign":53},[16291,16295],{"text":16292,"type":348,"marks":16293},"Marie-Pierre Fortin",[16294],{"type":1436},{"text":16296,"type":348},", Co-Head of the Geriatrics Department, CIUSSS de la Capitale-Nationale and CHU de Québec",{"type":381,"content":16298},[16299],{"type":15,"attrs":16300,"content":16301},{"textAlign":53},[16302,16306],{"text":16303,"type":348,"marks":16304},"Natalie Cauchon",[16305],{"type":1436},{"text":16307,"type":348},", Alternate Level of Care Assistant – Service and Organizational Mandate Pathways, Multidisciplinary Services Office, CIUSSS de la Capitale-Nationale",{"type":381,"content":16309},[16310],{"type":15,"attrs":16311,"content":16312},{"textAlign":53},[16313,16317],{"text":16314,"type":348,"marks":16315},"Isabelle Lévesque",[16316],{"type":1436},{"text":16318,"type":348},", Assistant Director of Professional Services and Medical Affairs – Medical Coordination, CHU de Québec-Université Laval",{"type":381,"content":16320},[16321],{"type":15,"attrs":16322,"content":16323},{"textAlign":53},[16324,16328],{"text":16325,"type":348,"marks":16326},"Julie Berger",[16327],{"type":1436},{"text":16329,"type":348},", Assistant Director of Flow, Professional Services and Professional Affairs Department, CHU de Québec",{"type":12,"content":16331},[16332,16341,16346],{"type":15,"attrs":16333,"content":16334},{"textAlign":53},[16335,16338],{"text":13746,"type":348,"marks":16336},[16337],{"type":1436},{"text":16263,"type":348,"marks":16339},[16340],{"type":4410},{"type":15,"attrs":16342,"content":16343},{"textAlign":53},[16344],{"text":16345,"type":348},"The aging population is creating significant challenges for healthcare systems worldwide. In Canada, the number of adults aged 85 and older is rapidly growing and will triple by 2046. In the Capitale-Nationale region, this demographic transformation is forcing healthcare organizations, like the CHU de Québec-Université Laval and the CIUSSS de la Capitale-Nationale, to review their strategies to guarantee equitable access to care. One strategy involves improving the flow of care pathways for seniors by integrating patient-reported health indicators to better meet patients’ needs and support their self-reliance.",{"type":15,"attrs":16347,"content":16348},{"textAlign":53},[16349],{"text":16350,"type":348},"Under the EXTRA Project, we propose a regional combined clinical/administrative flow governance for seniors. Its aim is to actively engage with patients and their loved ones using Patient-Reported Outcome Measures (PROMs) to optimize care pathways between the CIUSSS de la Capitale-Nationale and the CHU de Québec-Université Laval. PROMs shed light on the patient experience and thus promote better interactions between patients and clinicians. This project is specifically focused on seniors aged 85 and older who visit the emergency room for falls and, using operational governance that includes a variety of actors from both institutions, advocates for patient-side decision-making. This shared operational governance will help support and guide patients and their caregivers more effectively through their episode of care by working to meet their specific needs.",{"_uid":16352,"title":16353,"ctaLeft":16354,"ctaRight":16355,"component":374,"columnLeft":16356,"columnRight":16420},"e539bc69-4887-45b9-926f-a31656110223","Performance management and continuous improvement: Keeping it simple in a complex environment",[],[],{"type":12,"content":16357},[16358,16363],{"type":1340,"attrs":16359,"content":16360},{"level":1342,"textAlign":53},[16361],{"text":16362,"type":348},"CISSS de Chaudière-Appalaches: Fellowship team",{"type":378,"content":16364},[16365,16376,16387,16398,16409],{"type":381,"content":16366},[16367],{"type":15,"attrs":16368,"content":16369},{"textAlign":53},[16370,16374],{"text":16371,"type":348,"marks":16372},"Julie Perron",[16373],{"type":1436},{"text":16375,"type":348},", Associate Director of Logistics, CISSS de Chaudière-Appalaches",{"type":381,"content":16377},[16378],{"type":15,"attrs":16379,"content":16380},{"textAlign":53},[16381,16385],{"text":16382,"type":348,"marks":16383},"Valérie Lapointe",[16384],{"type":1436},{"text":16386,"type":348},", Director of Quality, Assessment, Performance and Ethics, CISSS de Chaudière-Appalaches",{"type":381,"content":16388},[16389],{"type":15,"attrs":16390,"content":16391},{"textAlign":53},[16392,16396],{"text":16393,"type":348,"marks":16394},"Binta Diallo",[16395],{"type":1436},{"text":16397,"type":348},", Associate Director at the Department of Quality, Assessment, Performance and Ethics, CISSS de Chaudière-Appalaches",{"type":381,"content":16399},[16400],{"type":15,"attrs":16401,"content":16402},{"textAlign":53},[16403,16407],{"text":16404,"type":348,"marks":16405},"Annie Lavigne",[16406],{"type":1436},{"text":16408,"type":348},", Department Head – Centre of Expertise in Organizational Development, CISSS de Chaudière-Appalaches",{"type":381,"content":16410},[16411],{"type":15,"attrs":16412,"content":16413},{"textAlign":53},[16414,16418],{"text":16415,"type":348,"marks":16416},"Josée Soucy",[16417],{"type":1436},{"text":16419,"type":348},", Director of Human Resources, CISSS de Chaudière-Appalaches",{"type":12,"content":16421},[16422,16431,16436,16441],{"type":15,"attrs":16423,"content":16424},{"textAlign":53},[16425,16428],{"text":13746,"type":348,"marks":16426},[16427],{"type":1436},{"text":16353,"type":348,"marks":16429},[16430],{"type":4410},{"type":15,"attrs":16432,"content":16433},{"textAlign":53},[16434],{"text":16435,"type":348},"This project aims to improve coaching for managers by developing their performance management skills. More specifically, it aims to develop a useful, efficient and sustainable method for hands-on support. We hope to boost skill development for middle managers and generate a positive impact on their ability to assess their environment and better manage employee performance. The issue is at root: how do we improve their ability to take in information, make decisions and solve problems on the ground? How can they integrate simple, accessible foundations of continuous improvement and performance into their day-to-day work?",{"type":15,"attrs":16437,"content":16438},{"textAlign":53},[16439],{"text":16440,"type":348},"Will developing processes for and competence in reading their environment via a process of hands-on learning help support them in developing performance management skills? How do we keep this simple, concrete and useful in day-to-day work? Those are the questions our project addresses.",{"type":15,"attrs":16442,"content":16443},{"textAlign":53},[16444],{"text":16445,"type":348},"One of our strategies will be rooted in the principle of learning to learn: using principles of adult pedagogy and applying a method that focuses on experience and self-regulation. A method that needs to adapt to various management contexts within the same organization, rather than a single, unchanging magic recipe. This is a sizable challenge, but our improvement project could yield significant results for organizational performance.",{"_uid":16447,"title":16448,"ctaLeft":16449,"ctaRight":16450,"component":374,"columnLeft":16451,"columnRight":16520},"f7bde4f1-88bb-4b6a-b87b-6dd4885f9164","Déstig-MADO: A compassion-based model for supporting patients with notifiable diseases throughout their care and services pathway and the potential impacts of stigmatization",[],[],{"type":12,"content":16452},[16453,16463],{"type":1340,"attrs":16454,"content":16455},{"level":1342,"textAlign":53},[16456,16462],{"text":16457,"type":348,"marks":16458},"CISSS de la Montérégie-Centre: ",[16459],{"type":1291,"attrs":16460},{"color":16461},"#2B2B2B",{"text":13373,"type":348},{"type":378,"content":16464},[16465,16476,16487,16498,16509],{"type":381,"content":16466},[16467],{"type":15,"attrs":16468,"content":16469},{"textAlign":53},[16470,16474],{"text":16471,"type":348,"marks":16472},"Jennifer Chaloux",[16473],{"type":1436},{"text":16475,"type":348},", Assistant to the Director of hospital services, emergency, operating rooms and general front-line services component, and department head of the mobile outreach clinic, CISSS de la Montérégie-Centre",{"type":381,"content":16477},[16478],{"type":15,"attrs":16479,"content":16480},{"textAlign":53},[16481,16485],{"text":16482,"type":348,"marks":16483},"Geneviève D’Aoust",[16484],{"type":1436},{"text":16486,"type":348},", Associate Director of vaccination, screening and samples, CISSS de la Montérégie-Centre",{"type":381,"content":16488},[16489],{"type":15,"attrs":16490,"content":16491},{"textAlign":53},[16492,16496],{"text":16493,"type":348,"marks":16494},"Gaby Farand",[16495],{"type":1436},{"text":16497,"type":348},", Regional coordinator, Infectious diseases, threat management and environmental safety sector, CISSS de la Montérégie-Centre",{"type":381,"content":16499},[16500],{"type":15,"attrs":16501,"content":16502},{"textAlign":53},[16503,16507],{"text":16504,"type":348,"marks":16505},"Anne-Lou McNeil-Gauthier",[16506],{"type":1436},{"text":16508,"type":348},", Physician specializing in public health and preventive medicine, environmental and occupational health team, CISSS de la Montérégie-Centre",{"type":381,"content":16510},[16511],{"type":15,"attrs":16512,"content":16513},{"textAlign":53},[16514,16518],{"text":16515,"type":348,"marks":16516},"Hawa Sissoko",[16517],{"type":1436},{"text":16519,"type":348},", Regional department head, Infectious disease, threat management and environmental safety sector, CISSS de la Montérégie-Centre",{"type":12,"content":16521},[16522,16531,16536,16541,16546,16576,16581],{"type":15,"attrs":16523,"content":16524},{"textAlign":53},[16525,16528],{"text":14313,"type":348,"marks":16526},[16527],{"type":1436},{"text":16448,"type":348,"marks":16529},[16530],{"type":4410},{"type":15,"attrs":16532,"content":16533},{"textAlign":53},[16534],{"text":16535,"type":348},"The proposed project stems from the observed fact that patients with a notifiable disease (ND, or MADO in French) often experience stigmatization. NDs, of which Québec has approximately 60, are a population health hazard and may lead to problems such as potential epidemics. NDs require control measures such as screening, vaccination, isolation at home and contact tracing (LSP, 2024). Stigmatization arises when differences are labelled and negative stereotypes applied to people, creating a distinction between “us” and “them” (ASPC, 2022). Such stigmas can lead to worse access to healthcare, worse health outcomes and lower quality of life for patients (Marra et al., 2004).",{"type":15,"attrs":16537,"content":16538},{"textAlign":53},[16539],{"text":16540,"type":348},"Furthermore, although public health authorities oversee investigation into cases of NDs and coordinate follow-ups, there is no efficient and integrated care trajectory with all partners in the health network and community to ensure full and local care for ND patients and their contacts in Montérégie. This means that patients’ treatment, health and quality of life is less closely monitored, in addition to creating a great deal of back and forth between various partners. It can even delay protection measures from being put in place, endangering population health. A centralized, personalized approach has also been shown to reduce the delay in intake and increase treatment adherence (Abebe et al., 2020).",{"type":15,"attrs":16542,"content":16543},{"textAlign":53},[16544],{"text":16545,"type":348},"The core hypothesis of the proposed project is that patient experience can be improved, and that stigma can be reduced and mitigated by providing people with NDs and their contacts with a personalized, compassionate, integrated, centralized and community-based trajectory of care that includes a model for supporting patients experiencing stigmatization. The project is divided into four parts:",{"type":378,"content":16547},[16548,16555,16562,16569],{"type":381,"content":16549},[16550],{"type":15,"attrs":16551,"content":16552},{"textAlign":53},[16553],{"text":16554,"type":348},"Part 1: Setting up a compassionate, integrated and centralized care trajectory at the CISSS de la Montérégie-Centre.",{"type":381,"content":16556},[16557],{"type":15,"attrs":16558,"content":16559},{"textAlign":53},[16560],{"text":16561,"type":348},"Part 2: Co-creating a patient care and services pathway based on actual needs, including the co-development of a model to support ND patients and their contacts experiencing stigmatization.",{"type":381,"content":16563},[16564],{"type":15,"attrs":16565,"content":16566},{"textAlign":53},[16567],{"text":16568,"type":348},"Part 3: Strengthening community-based management that considers patients’ social and cultural contexts.",{"type":381,"content":16570},[16571],{"type":15,"attrs":16572,"content":16573},{"textAlign":53},[16574],{"text":16575,"type":348},"Part 4: Consolidating community partnerships.",{"type":15,"attrs":16577,"content":16578},{"textAlign":53},[16579],{"text":16580,"type":348},"Lessons learned would be transferrable to the entirety of Montérégie as a second phase of the project (regional public health mandate and responsibility, sharing experience through issue tables and regional coordination) as well as elsewhere in Québec and for other populations whose care experience is impacted by stigmatization.",{"type":1340,"attrs":16582},{"level":1498,"textAlign":53},{"_uid":16584,"title":16585,"ctaLeft":16586,"ctaRight":16587,"component":374,"columnLeft":16588,"columnRight":16652},"7d77605d-d9b5-4e38-b635-247eb0e93727","Using a CO-5 command centre to improve the flow of care for seniors, both in-hospital and outpatient",[],[],{"type":12,"content":16589},[16590,16595],{"type":1340,"attrs":16591,"content":16592},{"level":1342,"textAlign":53},[16593],{"text":16594,"type":348},"CISSS de la Montérégie-Est: Fellowship team",{"type":378,"content":16596},[16597,16608,16619,16630,16641],{"type":381,"content":16598},[16599],{"type":15,"attrs":16600,"content":16601},{"textAlign":53},[16602,16606],{"text":16603,"type":348,"marks":16604},"Christiane Ouellet",[16605],{"type":1436},{"text":16607,"type":348},", Director of Hospital Coordination and Flow, CISSS de la Montérégie-Est",{"type":381,"content":16609},[16610],{"type":15,"attrs":16611,"content":16612},{"textAlign":53},[16613,16617],{"text":16614,"type":348,"marks":16615},"Geneviève Leblanc",[16616],{"type":1436},{"text":16618,"type":348},", Associate Director of Hospital Coordination and Flow, Hôpital Honoré-Mercier, CISSS de la Montérégie-Est",{"type":381,"content":16620},[16621],{"type":15,"attrs":16622,"content":16623},{"textAlign":53},[16624,16628],{"text":16625,"type":348,"marks":16626},"Mélissa Paradis-Lapointe",[16627],{"type":1436},{"text":16629,"type":348},", Associate Director, Direction du soutien à l’autonomie des personnes âgées [Support for independent seniors department] – Housing Component, CISSS de la Montérégie-Est",{"type":381,"content":16631},[16632],{"type":15,"attrs":16633,"content":16634},{"textAlign":53},[16635,16639],{"text":16636,"type":348,"marks":16637},"Julien Girard",[16638],{"type":1436},{"text":16640,"type":348},", Director of Quality, Assessment, Performance and Ethics, CISSS de la Montérégie-Est",{"type":381,"content":16642},[16643],{"type":15,"attrs":16644,"content":16645},{"textAlign":53},[16646,16650],{"text":16647,"type":348,"marks":16648},"Valérie Leblanc-Dominguez",[16649],{"type":1436},{"text":16651,"type":348},", Associate Director of Professional Services for Hospital Flow, CISSS de la Montérégie-Est",{"type":12,"content":16653},[16654,16663,16668,16673,16678],{"type":15,"attrs":16655,"content":16656},{"textAlign":53},[16657,16660],{"text":14313,"type":348,"marks":16658},[16659],{"type":1436},{"text":16585,"type":348,"marks":16661},[16662],{"type":4410},{"type":15,"attrs":16664,"content":16665},{"textAlign":53},[16666],{"text":16667,"type":348},"Montérégie-Est’s over-75 population is on the rise (+68% by 2036), leading to a surge in demand for health and social services. This increase in the senior population is particularly noticeable in our hospitals (+30% beds by 2036), our CHSLDs (+100% beds by 2036) and our home care (+100% new clients by 2036).",{"type":15,"attrs":16669,"content":16670},{"textAlign":53},[16671],{"text":16672,"type":348},"To ensure that the services we offer align with patient needs, our organization recently deployed a command centre with operational, tactical and strategic levels in order to support patient flow throughout the care journey, both upstream and downstream.",{"type":15,"attrs":16674,"content":16675},{"textAlign":53},[16676],{"text":16677,"type":348},"To improve care for patients 75 and over, both in the hospital and in outpatient settings, we are aiming to reduce the average length of stay (ALS) by 5%. For a short-term care facility with 800 beds, a 5% reduction in ALS means a 5% increase in capacity. The current ALS for patients 75 and over is 15.2 days. For the emergency department, the ALS with hospitalization is 34.9 hours.",{"type":15,"attrs":16679,"content":16680},{"textAlign":53},[16681],{"text":16682,"type":348},"To achieve our objective, we are drawing on our multidisciplinary team and our command centre to coordinate our work. Our improvement project aims to streamline the work of our command centre so that it can sustainably support our objective and enable us to respond to our patients’ growing needs.",{"_uid":16684,"title":16685,"ctaLeft":16686,"ctaRight":16687,"component":374,"columnLeft":16688,"columnRight":16730},"a8d28b05-f852-434b-b420-3ccfd8a3d905","Optimizing telework: A practical guide for management at the CISSS de la Montérégie-Ouest",[],[],{"type":12,"content":16689},[16690,16695],{"type":1340,"attrs":16691,"content":16692},{"level":1342,"textAlign":53},[16693],{"text":16694,"type":348},"CISSS de la Montérégie-Ouest: Fellowship team",{"type":378,"content":16696},[16697,16708,16719],{"type":381,"content":16698},[16699],{"type":15,"attrs":16700,"content":16701},{"textAlign":53},[16702,16706],{"text":16703,"type":348,"marks":16704},"Ysabelle Marleau",[16705],{"type":1436},{"text":16707,"type":348},", Associate Director of DI-ASD-PD Programs, CISSS de la Montérégie Ouest",{"type":381,"content":16709},[16710],{"type":15,"attrs":16711,"content":16712},{"textAlign":53},[16713,16717],{"text":16714,"type":348,"marks":16715},"Isabelle Papineau",[16716],{"type":1436},{"text":16718,"type":348},", Director of Youth Programming and Public Health Activities, CISSS de la Montérégie Ouest",{"type":381,"content":16720},[16721],{"type":15,"attrs":16722,"content":16723},{"textAlign":53},[16724,16728],{"text":16725,"type":348,"marks":16726},"Johanne Fleurant",[16727],{"type":1436},{"text":16729,"type":348},", Assistant Managing Director, Social, Rehabilitation and Public Health Programs, CISSS de la Montérégie Ouest",{"type":12,"content":16731},[16732,16741,16746,16751,16756,16761,16784,16789,16794,16799],{"type":15,"attrs":16733,"content":16734},{"textAlign":53},[16735,16738],{"text":14313,"type":348,"marks":16736},[16737],{"type":1436},{"text":16685,"type":348,"marks":16739},[16740],{"type":4410},{"type":15,"attrs":16742,"content":16743},{"textAlign":53},[16744],{"text":16745,"type":348},"Our organization is grappling with a significant difficulty: we do not have any guides, decision aids, eligibility criteria, or concrete indicators for managing and evaluating telework performance. This shortcoming hinders both employers and employees in their ability to effectively manage, assess and improve telework and make the best possible use of it.",{"type":15,"attrs":16747,"content":16748},{"textAlign":53},[16749],{"text":16750,"type":348},"Data on telework at the CISSSMO for 2022–2023: 1,278 telework requests the departments of disability programming (391 requests), mental health and addiction (221) and youth programming and public health activities (146) have received the greatest number of requests. The departments with the smallest number of requests are housing for seniors (7), technical services (8) and communications (21).",{"type":15,"attrs":16752,"content":16753},{"textAlign":53},[16754],{"text":16755,"type":348},"Significant increase in requests between 2021–2022 and 2022–2023. The number of requests was even higher in the same two departments. Category 4 staff (professionals) telework in larger numbers. CUPE union employees (para-technical, care aide, trade and administrative staff) are the next highest, at only a third of the number of professionals. Executives telework in significant numbers as well. In total, 68% of teleworking employees work remotely for less than 50% of their week, 21% for work remotely over 50% of the time, and 10% work remotely full-time.",{"type":15,"attrs":16757,"content":16758},{"textAlign":53},[16759],{"text":16760,"type":348},"Below are the hypotheses and initial observations that spurred the proposal of the FORCES project:",{"type":378,"content":16762},[16763,16770,16777],{"type":381,"content":16764},[16765],{"type":15,"attrs":16766,"content":16767},{"textAlign":53},[16768],{"text":16769,"type":348},"Lack of evaluation methods: Managers do not have clearly defined methods for evaluating the performance of teleworking employees.",{"type":381,"content":16771},[16772],{"type":15,"attrs":16773,"content":16774},{"textAlign":53},[16775],{"text":16776,"type":348},"Granting criteria: The choice to grant telework privileges is not based on criteria linked to performance or appropriateness. The primary considerations are ones such as a lack of desk space or staff retention during a labour shortage.",{"type":381,"content":16778},[16779],{"type":15,"attrs":16780,"content":16781},{"textAlign":53},[16782],{"text":16783,"type":348},"Lack of in-depth analysis: Telework is seen as a perk or a recruitment or retention strategy, but its actual impact on performance remains little studied. An in-depth analysis of its usefulness in connection with required duties and staff capacity to meet the requirements of their work contracts is needed, but managers have largely not conducted such an analysis.",{"type":15,"attrs":16785,"content":16786},{"textAlign":53},[16787],{"text":16788,"type":348},"Evaluation criteria similar to those for in-person work: Performance evaluation criteria for telework do not seem to be tailored to the specific context of telework but are the same as those used for in-person work.",{"type":15,"attrs":16790,"content":16791},{"textAlign":53},[16792],{"text":16793,"type":348},"Adaptability of telework: It is essential to determine whether telework is suitable for all employees and all types of work. Some tasks are better suited to telework than others. In the current context of reforms to the healthcare system, it is critical to explore best practices in telework management and evaluation.",{"type":15,"attrs":16795,"content":16796},{"textAlign":53},[16797],{"text":16798,"type":348},"Our objective: Enable informed decisions about telework, based on performance and appropriateness criteria, to yield the best results for the organization.",{"type":1340,"attrs":16800},{"level":1498,"textAlign":53},{"_uid":16802,"title":16803,"ctaLeft":16804,"ctaRight":16805,"component":374,"columnLeft":16806,"columnRight":16870},"2d30c02c-51cf-4ea8-af76-8f2a7237062a","Transitioning to patient-based funding to meet the needs of the population",[],[],{"type":12,"content":16807},[16808,16813],{"type":1340,"attrs":16809,"content":16810},{"level":1342,"textAlign":53},[16811],{"text":16812,"type":348},"CIUSSS du Centre-Sud-de-l’Île-de-Montréal: Fellowship team",{"type":378,"content":16814},[16815,16826,16837,16848,16859],{"type":381,"content":16816},[16817],{"type":15,"attrs":16818,"content":16819},{"textAlign":53},[16820,16824],{"text":16821,"type":348,"marks":16822},"Julie Darveau",[16823],{"type":1436},{"text":16825,"type":348},", Director of Nursing, CIUSSS du Centre-Sud-de-l’Île-de-Montréal",{"type":381,"content":16827},[16828],{"type":15,"attrs":16829,"content":16830},{"textAlign":53},[16831,16835],{"text":16832,"type":348,"marks":16833},"Laurence Sauvé-Lévesque",[16834],{"type":1436},{"text":16836,"type":348},", Senior Nursing Advisor, Professional Practice Component, CIUSSS du Centre-Sud-de-l’Île-de-Montréal",{"type":381,"content":16838},[16839],{"type":15,"attrs":16840,"content":16841},{"textAlign":53},[16842,16846],{"text":16843,"type":348,"marks":16844},"Laurence Chaput",[16845],{"type":1436},{"text":16847,"type":348},", Senior Nursing Advisor, CIUSSS du Centre-Sud-de-l’Île-de-Montréal",{"type":381,"content":16849},[16850],{"type":15,"attrs":16851,"content":16852},{"textAlign":53},[16853,16857],{"text":16854,"type":348,"marks":16855},"Myriam Lalonde",[16856],{"type":1436},{"text":16858,"type":348},", Senior Nursing Advisor, Critical Care Component, CIUSSS du Centre-Sud-de-l’Île-de-Montréal",{"type":381,"content":16860},[16861],{"type":15,"attrs":16862,"content":16863},{"textAlign":53},[16864,16868],{"text":16865,"type":348,"marks":16866},"Maggie-Audrey Gaudreau Gauthier",[16867],{"type":1436},{"text":16869,"type":348},", Executive Advisor, Surgery Component, CIUSSS du Centre-Sud-de-l’Île-de-Montréal",{"type":12,"content":16871},[16872,16882,16887,16892,16897],{"type":15,"attrs":16873,"content":16874},{"textAlign":53},[16875,16878,16879],{"text":14554,"type":348,"marks":16876},[16877],{"type":1436},{"text":14558,"type":348},{"text":16803,"type":348,"marks":16880},[16881],{"type":4410},{"type":15,"attrs":16883,"content":16884},{"textAlign":53},[16885],{"text":16886,"type":348},"Like many agencies around the world, the Ministère de la Santé et des Services sociaux is increasingly turning to patient-based funding (PBF). This payment model links outcomes, population health and the cost of interventions to respond to health needs.",{"type":15,"attrs":16888,"content":16889},{"textAlign":53},[16890],{"text":16891,"type":348},"The goal of PBF is accessibility and equity of access. Nursing-specific clinical indicators will be developed and used for classification of PBF models, to allocate funds based on each patient’s care and service's needs, above and beyond diagnosis at hospitalization. The specific biopsychosocial characteristics of the CCSMTL’s patient population require a tailored approach to achieve the best possible health outcomes, such as an urban health approach modified to suit the population's socioeconomic circumstances. Promoting health and disease prevention is of foremost importance for empowering patients and their families.",{"type":15,"attrs":16893,"content":16894},{"textAlign":53},[16895],{"text":16896,"type":348},"The evidence shows that PBF’s efficiency as a funding model rests on the granularity of classification of hospital stays. This is because the classification system must be an accurate representation of the care and services provided and the characteristics of the patients who receive it. Nursing staff play an undeniably crucial part in achieving objectives for improving performance and clinical appropriateness. It is clear that PBF, in parallel with field of practice optimization, provides a window of opportunity for identifying essential nursing-specific indicators for institutional performance.",{"type":1340,"attrs":16898},{"level":1498,"textAlign":53},{"_uid":16900,"title":16901,"ctaLeft":16902,"ctaRight":16903,"component":374,"columnLeft":16904,"columnRight":16979},"5fe727c5-34c0-486e-a39d-3f2ddd1ec5fa","Enhancing Workforce Efficiency Through Innovative Care Models",[],[],{"type":12,"content":16905},[16906,16911],{"type":1340,"attrs":16907,"content":16908},{"level":1342,"textAlign":53},[16909],{"text":16910,"type":348},"Covenant Health: Fellowship Team",{"type":378,"content":16912},[16913,16924,16935,16946,16957,16968],{"type":381,"content":16914},[16915],{"type":15,"attrs":16916,"content":16917},{"textAlign":53},[16918,16922],{"text":16919,"type":348,"marks":16920},"Melanie Doiron",[16921],{"type":1436},{"text":16923,"type":348},", Project Manager, Professional Practice, Clinical Learning, Libraries and Student Placement, Covenant Health",{"type":381,"content":16925},[16926],{"type":15,"attrs":16927,"content":16928},{"textAlign":53},[16929,16933],{"text":16930,"type":348,"marks":16931},"Vanessa Elliot",[16932],{"type":1436},{"text":16934,"type":348},", Senior Director, Community Health Centre, Covenant Health",{"type":381,"content":16936},[16937],{"type":15,"attrs":16938,"content":16939},{"textAlign":53},[16940,16944],{"text":16941,"type":348,"marks":16942},"Michelle Stone",[16943],{"type":1436},{"text":16945,"type":348},", Senior Practice Lead-Clinical Workforce Planning - Professional Practice, Covenant Health",{"type":381,"content":16947},[16948],{"type":15,"attrs":16949,"content":16950},{"textAlign":53},[16951,16955],{"text":16952,"type":348,"marks":16953},"Melissa Sztym",[16954],{"type":1436},{"text":16956,"type":348},", Corporate Director, Professional Practice, Clinical Learning, Libraries and Student Placement, Covenant Health",{"type":381,"content":16958},[16959],{"type":15,"attrs":16960,"content":16961},{"textAlign":53},[16962,16966],{"text":16963,"type":348,"marks":16964},"Kelly Stark",[16965],{"type":1436},{"text":16967,"type":348},", Senior Director Operations - Ambulatory Programs & Rehabilitation Medicine, Covenant Health",{"type":381,"content":16969},[16970],{"type":15,"attrs":16971,"content":16972},{"textAlign":53},[16973,16977],{"text":16974,"type":348,"marks":16975},"Karen Macmillan",[16976],{"type":1436},{"text":16978,"type":348},", Senior Operating Officer Acute Care Services, Covenant Health",{"type":12,"content":16980},[16981,16990,16995,17000],{"type":15,"attrs":16982,"content":16983},{"textAlign":53},[16984,16987],{"text":13746,"type":348,"marks":16985},[16986],{"type":1436},{"text":16901,"type":348,"marks":16988},[16989],{"type":4410},{"type":15,"attrs":16991,"content":16992},{"textAlign":53},[16993],{"text":16994,"type":348},"Covenant Health, like jurisdictions worldwide, is facing a health workforce shortage. To address these challenges, two emerging trends have shown promise: models of care and optimal scopes of practice. Both approaches have demonstrated workforce efficiencies and improved patient outcomes. Models of care outline how services are delivered and by whom, across a patient’s journey through the healthcare system. This approach helps streamline the delivery of services to ensure that care is provided effectively and efficiently. Optimal scopes of practice explore opportunities for practitioners to maximize their practice and identify where task sharing and shifting can be used to enhance care delivery. This optimization can also be expanded to include unregulated healthcare providers and caregivers, broadening the potential workforce and improving service delivery.",{"type":15,"attrs":16996,"content":16997},{"textAlign":53},[16998],{"text":16999,"type":348},"Covenant Health is launching its primary care strategy, including the opening of a new Covenant Wellness Community in 2025. This will be Alberta’s first community-based wellness hub providing integrated health and social supports. The project team plans to leverage a care process framework to develop an optimized model of care in primary care and in-patient services settings. Identifying these needs will enable Covenant Health to address workforce difficulties, improve access to care, and ensure high quality patient outcomes.",{"type":1340,"attrs":17001},{"level":1498,"textAlign":53},{"_uid":17003,"title":17004,"ctaLeft":17005,"ctaRight":17006,"component":374,"columnLeft":17007,"columnRight":17071},"d2bebc40-d0e3-4674-8b95-40e83a70f4ee","Strengthening leadership and governance in primary care",[],[],{"type":12,"content":17008},[17009,17014],{"type":1340,"attrs":17010,"content":17011},{"level":1342,"textAlign":53},[17012],{"text":17013,"type":348},"Nova Scotia Health Primary Health Care (Provincial): Fellowship team",{"type":378,"content":17015},[17016,17027,17038,17049,17060],{"type":381,"content":17017},[17018],{"type":15,"attrs":17019,"content":17020},{"textAlign":53},[17021,17025],{"text":17022,"type":348,"marks":17023},"Katie Heckman",[17024],{"type":1436},{"text":17026,"type":348},", Director, Primary Health Care, Chronic Disease Management Clinical Network, Nova Scotia Health",{"type":381,"content":17028},[17029],{"type":15,"attrs":17030,"content":17031},{"textAlign":53},[17032,17036],{"text":17033,"type":348,"marks":17034},"Ashley Harnish",[17035],{"type":1436},{"text":17037,"type":348},", Director, Primary Health Care and Family Practice Central Zone, Nova Scotia Health",{"type":381,"content":17039},[17040],{"type":15,"attrs":17041,"content":17042},{"textAlign":53},[17043,17047],{"text":17044,"type":348,"marks":17045},"Michelle Robinson",[17046],{"type":1436},{"text":17048,"type":348},", Professional Practice Leader-PHC, Department of Interprofessional Practice and Learning, Nova Scotia Health",{"type":381,"content":17050},[17051],{"type":15,"attrs":17052,"content":17053},{"textAlign":53},[17054,17058],{"text":17055,"type":348,"marks":17056},"Grayson Fulmer",[17057],{"type":1436},{"text":17059,"type":348},", Senior Director Medical Affairs, Nova Scotia Health",{"type":381,"content":17061},[17062],{"type":15,"attrs":17063,"content":17064},{"textAlign":53},[17065,17069],{"text":17066,"type":348,"marks":17067},"Dr. Aaron Smith",[17068],{"type":1436},{"text":17070,"type":348},", Provincial Medical Executive Director, Nova Scotia Health",{"type":12,"content":17072},[17073,17082,17087,17092,17097,17102],{"type":15,"attrs":17074,"content":17075},{"textAlign":53},[17076,17079],{"text":13746,"type":348,"marks":17077},[17078],{"type":1436},{"text":17004,"type":348,"marks":17080},[17081],{"type":4410},{"type":15,"attrs":17083,"content":17084},{"textAlign":53},[17085],{"text":17086,"type":348},"Nova Scotia Health (NSH) is working to change how primary care is delivered, moving from stand-alone clinics to a model called health homes and health neighborhoods. In this new model, primary care leaders will need to work more closely within the organization and with outside partners to improve patient care and offer more meaningful services.",{"type":15,"attrs":17088,"content":17089},{"textAlign":53},[17090],{"text":17091,"type":348},"Currently, the leadership and management structures at NSH were designed for the old model, which has led to differences in how clinics are run. Some clinics are more efficient than others. As part of the transformation, there’s an opportunity to improve how clinics operate by strengthening their leadership and structure.",{"type":15,"attrs":17093,"content":17094},{"textAlign":53},[17095],{"text":17096,"type":348},"This project will create and test a framework for healthcare homes, with the goal of standardizing both clinical and administrative leadership. This will support multidisciplinary care teams and improve access to care and health outcomes for patients.",{"type":15,"attrs":17098,"content":17099},{"textAlign":53},[17100],{"text":17101,"type":348},"The project will focus on:",{"type":378,"content":17103},[17104,17111,17118,17125],{"type":381,"content":17105},[17106],{"type":15,"attrs":17107,"content":17108},{"textAlign":53},[17109],{"text":17110,"type":348},"Setting up key management and leadership structures at the clinic level.",{"type":381,"content":17112},[17113],{"type":15,"attrs":17114,"content":17115},{"textAlign":53},[17116],{"text":17117,"type":348},"Developing clinical and administrative best practices for operating procedures.",{"type":381,"content":17119},[17120],{"type":15,"attrs":17121,"content":17122},{"textAlign":53},[17123],{"text":17124,"type":348},"Defining performance indicators and procedures for data entry and reporting, so health homes can be actively managed by their leaders.",{"type":381,"content":17126},[17127],{"type":15,"attrs":17128,"content":17129},{"textAlign":53},[17130],{"text":17131,"type":348},"Creating a plan to grow and improve leadership and management development for NSH primary care leaders.",{"_uid":17133,"title":17134,"ctaLeft":17135,"ctaRight":17136,"component":374,"columnLeft":17137,"columnRight":17212},"eca38470-8130-4646-b52f-953c0b002d9a","Using a computerized clinical decision support system to reduce hospital-acquired pressure injuries",[],[],{"type":12,"content":17138},[17139,17144],{"type":1340,"attrs":17140,"content":17141},{"level":1342,"textAlign":53},[17142],{"text":17143,"type":348},"Nova Scotia Health: Fellowship team",{"type":378,"content":17145},[17146,17157,17168,17179,17190,17201],{"type":381,"content":17147},[17148],{"type":15,"attrs":17149,"content":17150},{"textAlign":53},[17151,17155],{"text":17152,"type":348,"marks":17153},"Kathy Spurr",[17154],{"type":1436},{"text":17156,"type":348},", Senior Strategist, Quality and Patient Safety, Nova Scotia Department of Health & Wellness",{"type":381,"content":17158},[17159],{"type":15,"attrs":17160,"content":17161},{"textAlign":53},[17162,17166],{"text":17163,"type":348,"marks":17164},"Danika Woodburn",[17165],{"type":1436},{"text":17167,"type":348},", Director, Provider Supports, One Person One Record",{"type":381,"content":17169},[17170],{"type":15,"attrs":17171,"content":17172},{"textAlign":53},[17173,17177],{"text":17174,"type":348,"marks":17175},"Lindsay Bertrand",[17176],{"type":1436},{"text":17178,"type":348},", Chief Clinical Information Officer, One Person One Record",{"type":381,"content":17180},[17181],{"type":15,"attrs":17182,"content":17183},{"textAlign":53},[17184,17188],{"text":17185,"type":348,"marks":17186},"Erin Gisborne",[17187],{"type":1436},{"text":17189,"type":348},", Director, Clinical Standardization, One Person One Record",{"type":381,"content":17191},[17192],{"type":15,"attrs":17193,"content":17194},{"textAlign":53},[17195,17199],{"text":17196,"type":348,"marks":17197},"Michelle Helliwell",[17198],{"type":1436},{"text":17200,"type":348},", Director of Policy, Nova Scotia Health",{"type":381,"content":17202},[17203],{"type":15,"attrs":17204,"content":17205},{"textAlign":53},[17206,17210],{"text":17207,"type":348,"marks":17208},"Natalie Cheng",[17209],{"type":1436},{"text":17211,"type":348},", Medical Site Lead, Dartmouth General Hospital, Nova Scotia Health",{"type":12,"content":17213},[17214,17223,17228,17233],{"type":15,"attrs":17215,"content":17216},{"textAlign":53},[17217,17220],{"text":13746,"type":348,"marks":17218},[17219],{"type":1436},{"text":17134,"type":348,"marks":17221},[17222],{"type":4410},{"type":15,"attrs":17224,"content":17225},{"textAlign":53},[17226],{"text":17227,"type":348},"Healthcare systems around the world have gone through huge digital changes and one of the biggest is the use of electronic health records (EHRs). EHRs have made it easier for healthcare providers to follow clinical guidelines, reduced medication errors and increased awareness of patient safety.",{"type":15,"attrs":17229,"content":17230},{"textAlign":53},[17231],{"text":17232,"type":348},"Nova Scotia’s health system will soon introduce a new clinical information system called One Person One Record. This system will actively work to monitor and prevent harm in hospitals. A key feature is the clinical decision support system (CDSS), which helps doctors and nurses by alerting them to possible safety risks, like pressure injuries.",{"type":15,"attrs":17234,"content":17235},{"textAlign":53},[17236],{"text":17237,"type":348},"Even though CDSS can improve patient safety, it hasn’t been widely used because of challenges in healthcare culture. This project plans to combine CDSS with other quality improvement efforts to help prevent pressure injuries in patients.",{"_uid":17239,"title":17240,"ctaLeft":17241,"ctaRight":17242,"component":374,"columnLeft":17243,"columnRight":17295},"17d1904b-8ecf-4419-85db-39de70ef42fb","“Health beyond hospital”: addressing access and flow challenges to improve care for patients on discharge",[],[],{"type":12,"content":17244},[17245,17249],{"type":1340,"attrs":17246,"content":17247},{"level":1342,"textAlign":53},[17248],{"text":17143,"type":348},{"type":378,"content":17250},[17251,17262,17273,17284],{"type":381,"content":17252},[17253],{"type":15,"attrs":17254,"content":17255},{"textAlign":53},[17256,17260],{"text":17257,"type":348,"marks":17258},"Phương Nguyễn",[17259],{"type":1436},{"text":17261,"type":348},", Network Leader, Planning, Development & System Performance Integrated Access and Flow Network, Nova Scotia Health",{"type":381,"content":17263},[17264],{"type":15,"attrs":17265,"content":17266},{"textAlign":53},[17267,17271],{"text":17268,"type":348,"marks":17269},"Amanda MacDonald Green",[17270],{"type":1436},{"text":17272,"type":348},", Physician, Primary Care, Nova Scotia Health",{"type":381,"content":17274},[17275],{"type":15,"attrs":17276,"content":17277},{"textAlign":53},[17278,17282],{"text":17279,"type":348,"marks":17280},"Graeme Kohler",[17281],{"type":1436},{"text":17283,"type":348},", Interim Director, Integrated Access and Flow Network, Nova Scotia Health",{"type":381,"content":17285},[17286],{"type":15,"attrs":17287,"content":17288},{"textAlign":53},[17289,17293],{"text":17290,"type":348,"marks":17291},"Andrea Muenster",[17292],{"type":1436},{"text":17294,"type":348},", Senior Director, Care Coordination Centre, Nova Scotia Health",{"type":12,"content":17296},[17297,17307,17312,17317,17322],{"type":15,"attrs":17298,"content":17299},{"textAlign":53},[17300,17303,17304],{"text":14554,"type":348,"marks":17301},[17302],{"type":1436},{"text":14558,"type":348},{"text":17240,"type":348,"marks":17305},[17306],{"type":4410},{"type":15,"attrs":17308,"content":17309},{"textAlign":53},[17310],{"text":17311,"type":348},"Efficient patient flow through the health system is essential for improving access to care. Nova Scotia hospitals are dealing with more patients coming in than leaving, which affects their ability to provide timely care.",{"type":15,"attrs":17313,"content":17314},{"textAlign":53},[17315],{"text":17316,"type":348},"Nova Scotia Health (NSH) and the provincial government are working on new strategies to stabilize health and social systems, provide timely care for Nova Scotians and address these patient flow issues. A new program called “Health Beyond Hospital: Integrated Discharge Hub” (HBH) is being put in place. This initiative aims to improve patient flow, enhance patient experiences and bring together the different agencies involved. It follows NSH’s strategic direction and builds on the government’s Action for Health plan.",{"type":15,"attrs":17318,"content":17319},{"textAlign":53},[17320],{"text":17321,"type":348},"The project will set up a governance structure and focus on improvements at specific sites. The HBH governance structure will be formed through agreements between NSH and government agencies. Best practices for shared governance will be studied and recommendations will be made to a steering committee to help guide the work. This will include processes like conflict resolution, problem escalation and better coordination between different geographic areas.",{"type":15,"attrs":17323,"content":17324},{"textAlign":53},[17325],{"text":17326,"type":348},"A partnership called the Care Coordination Centre (C3) will also be created and the team will work alongside a government partner. Currently, the C3 team only works with NSH and Emergency Health Services. By co-locating with other partners, the project will break down patient flow barriers and improve collaboration.",{"_uid":17328,"title":17329,"ctaLeft":17330,"ctaRight":17331,"component":374,"columnLeft":17332,"columnRight":17384},"6047c430-d02c-4f5a-8906-096bbae50723","Improve patient outcomes through implementation of ERAS protocols to optimize pre, intra, and post operative surgical care",[],[],{"type":12,"content":17333},[17334,17338],{"type":1340,"attrs":17335,"content":17336},{"level":1342,"textAlign":53},[17337],{"text":17143,"type":348},{"type":378,"content":17339},[17340,17351,17362,17373],{"type":381,"content":17341},[17342],{"type":15,"attrs":17343,"content":17344},{"textAlign":53},[17345,17349],{"text":17346,"type":348,"marks":17347},"Cindy Connolly",[17348],{"type":1436},{"text":17350,"type":348},", Senior Director, Perioperative Clinical Network, Nova Scotia Health",{"type":381,"content":17352},[17353],{"type":15,"attrs":17354,"content":17355},{"textAlign":53},[17356,17360],{"text":17357,"type":348,"marks":17358},"Cathy Lynn Howley",[17359],{"type":1436},{"text":17361,"type":348},", Eastern Zone Director of Perioperative & Pain Services, Nova Scotia Health",{"type":381,"content":17363},[17364],{"type":15,"attrs":17365,"content":17366},{"textAlign":53},[17367,17371],{"text":17368,"type":348,"marks":17369},"Karen Doherty",[17370],{"type":1436},{"text":17372,"type":348},", Perioperative Network Leader, Nova Scotia Health",{"type":381,"content":17374},[17375],{"type":15,"attrs":17376,"content":17377},{"textAlign":53},[17378,17382],{"text":17379,"type":348,"marks":17380},"Elizabeth Michael",[17381],{"type":1436},{"text":17383,"type":348},", Project Manager, Strategy, Performance & Analytics, Nova Scotia Health",{"type":12,"content":17385},[17386,17395,17400,17437],{"type":15,"attrs":17387,"content":17388},{"textAlign":53},[17389,17392],{"text":13746,"type":348,"marks":17390},[17391],{"type":1436},{"text":17329,"type":348,"marks":17393},[17394],{"type":4410},{"type":15,"attrs":17396,"content":17397},{"textAlign":53},[17398],{"text":17399,"type":348},"Through this improvement project the project team seeks to develop and implement a sustainable operational framework to support the development, implementation, and evaluation of Enhanced Recovery After Surgery (ERAS) care pathways. Enhanced Recovery After Surgery is an interdisciplinary approach to optimize patient experience and outcomes after surgery. It provides a framework for the optimization of care across all the phases of surgical intervention, including pre-operative preparation, intra-operative conduct of surgery, and post-operative care. ERAS recognizes that excellent surgical outcomes result from high functioning teams of nurses, surgeons, anesthesiologists, and allied health care professionals. It relies on standardization of evidence informed care plans through clinical pathways and order sets and empowers patients and families through effective education and communication to take an active role in their care and recovery. 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Thank you!”","Department of Family and Community Medicine, Mount Sinai Hospital, Toronto",{"id":16,"cta":20674,"_uid":20679,"items":20680,"title":6090,"component":1371},[20675],{"_uid":20676,"link":20677,"label":6084,"component":1325},"b6eb7d04-f574-4fac-bb9c-9aab3b10d794",{"id":6080,"url":16,"linktype":1157,"fieldtype":1158,"cached_url":6081,"story":20678},{"name":2902,"id":6083,"uuid":6080,"slug":2392,"url":6081,"full_slug":6081,"_stopResolving":291},"61fa3d0b-9f9b-47e6-8713-2ff8c4536fe4",[20681,20682,20683],"313e12e4-cfee-4d38-8770-00df5165b4ca","5b147025-8478-4972-9b46-aefd64366725","341b9d32-6838-45d9-ac36-b1b601be3b13",[143,129,150],[20686,20711,20728,20847],{"_uid":20687,"content":20688,"component":1409},"8f98880d-e645-4226-86c7-38fa8e220c29",[20689],{"_uid":20690,"content":20691,"component":1408},"92c59f62-8bdc-4cc3-bcaa-e62d380e9e38",{"type":12,"content":20692},[20693,20698],{"type":15,"attrs":20694,"content":20695},{"textAlign":53},[20696],{"text":20697,"type":348},"A partnership between Healthcare Excellence Canada and Canada Health Infoway, Virtual Care Together supports healthcare providers with tools and training to deliver safe, high-quality virtual care.",{"type":15,"attrs":20699,"content":20700},{"textAlign":53},[20701,20703,20709],{"text":20702,"type":348},"Virtual care can improve how we provide healthcare across Canada, often as a complement to in-person care. 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But to optimize their use of virtual care, clinicians need the right tools and training.",{"id":16,"_uid":20712,"link":20713,"image":20718,"title":20720,"video_id":16,"component":1416,"media_type":1417,"description":20721,"video_title":16},"ccdfcf99-0b35-408e-9f10-f2d857cd7066",[20714],{"_uid":20715,"link":20716,"label":1164,"component":1325},"6dd7fb35-4660-4e88-bad8-a2bfd6e0b840",{"id":16,"url":20717,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":20717},"https://www.infoway-inforoute.ca/en/component/edocman/6378-clinician-change-virtual-care-toolkit/view-document?utm_source=website&utm_medium=hec",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":283,"meta_data":20719},{},"Virtual care toolkit for clinicians ",{"type":12,"content":20722},[20723],{"type":15,"attrs":20724,"content":20725},{"textAlign":53},[20726],{"text":20727,"type":348},"The Clinician Change Virtual Care Toolkit provides tools and resources that support new and experienced clinicians or support staff to deliver safe, high-quality virtual care.",{"id":16,"_uid":20729,"content":20730,"component":1409},"9a04945c-f71b-4f69-bc4d-c264eb23afd1",[20731,20799,20805],{"_uid":20732,"content":20733,"component":1408},"41696532-bb4c-49de-aaa7-4c04a35791fc",{"type":12,"content":20734},[20735,20740,20745,20749,20754,20759,20764],{"type":1340,"attrs":20736,"content":20737},{"level":1498,"textAlign":53},[20738],{"text":20739,"type":348},"Virtual Care Together design collaborative",{"type":15,"attrs":20741,"content":20742},{"textAlign":53},[20743],{"text":20744,"type":348},"The Virtual Care Together design collaborative brought together 25 teams across Canada to prepare, implement and evaluate virtual care tools and resources that focused on community-based primary care. Between October 2021 and March 2022, teams tested and refined supports needed for community-based primary care providers to implement safe and high-quality virtual care services, and informed content development for a toolkit for new and experienced users of virtual care.",{"type":15,"attrs":20746,"content":20747},{"textAlign":53},[20748],{"text":20611,"type":348},{"type":1340,"attrs":20750,"content":20751},{"level":1498,"textAlign":53},[20752],{"text":20753,"type":348},"Virtual Care Together Toolkit",{"type":15,"attrs":20755,"content":20756},{"textAlign":53},[20757],{"text":20758,"type":348},"The Clinician Change Virtual Care Toolkit shares information and resources to support clinicians with the tools they need to provide safe, high quality virtual care. It can be used by clinicians and support staff who are new or experienced users of virtual care.",{"type":15,"attrs":20760,"content":20761},{"textAlign":53},[20762],{"text":20763,"type":348},"Inside the toolkit you’ll find:",{"type":378,"content":20765},[20766,20777,20788],{"type":381,"content":20767},[20768],{"type":15,"attrs":20769,"content":20770},{"textAlign":53},[20771,20775],{"text":20772,"type":348,"marks":20773},"Streamlined information from trusted sources ",[20774],{"type":1436},{"text":20776,"type":348},"that can be used to plan for and improve virtual care services offered via different modalities, such as phone, video, secure messaging or remote patient monitoring.",{"type":381,"content":20778},[20779],{"type":15,"attrs":20780,"content":20781},{"textAlign":53},[20782,20786],{"text":20783,"type":348,"marks":20784},"Virtual care evaluation resources ",[20785],{"type":1436},{"text":20787,"type":348},"that can be consulted to inform plans and approaches for evaluating virtual care services and identifying areas for improvement.",{"type":381,"content":20789},[20790],{"type":15,"attrs":20791,"content":20792},{"textAlign":53},[20793,20797],{"text":20794,"type":348,"marks":20795},"Additional tools and resources ",[20796],{"type":1436},{"text":20798,"type":348},"that were identified through an extensive environmental scan and stakeholder outreach activities.",{"_uid":20800,"file":20801,"link":20803,"label":20753,"linkType":1391,"component":12403,"linkLabel":20804},"73149cf1-4bbd-490a-bc99-3aa41a66469f",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":283,"meta_data":20802},{},{"id":16,"url":20717,"target":1395,"linktype":1396,"fieldtype":1158,"cached_url":20717},"Get the toolkit",{"_uid":20806,"content":20807,"component":1408},"dcaed661-0c2a-4793-b971-498068de9034",{"type":12,"content":20808},[20809,20814,20819,20842],{"type":15,"attrs":20810,"content":20811},{"textAlign":53},[20812],{"text":20813,"type":348},"The Clinician Change Virtual Care Toolkit was created by clinicians and virtual care experts who helped select key resources, published by trusted sources, and extract and synthesize information and evidence from these resources.",{"type":1340,"attrs":20815,"content":20816},{"level":1498,"textAlign":53},[20817],{"text":20818,"type":348},"More about Virtual Care Together",{"type":15,"attrs":20820,"content":20821},{"textAlign":53},[20822,20824,20830,20832,20840],{"text":20823,"type":348},"Virtual Care Together is part of the Change Management Program, which also includes the ",{"text":20825,"type":348,"marks":20826},"Digital Health Learning Program",[20827],{"type":1391,"attrs":20828},{"href":20829,"uuid":53,"anchor":53,"custom":53,"target":1395,"linktype":1396},"https://www.infoway-inforoute.ca/en/patients-families-caregivers/digital-health-learning-program",{"text":20831,"type":348},". 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