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As a result, many provinces and territories have been taking action to review their policies, processes and practices.",{"type":15,"attrs":458,"content":459},{"textAlign":53},[460],{"text":461,"type":305},"To support the development and implementation of effective policies in the LTC sector, Healthcare Excellence Canada (HEC) hosted a policy lab series in late 2022 and early 2023. 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Our legislative table simplifies this process by enabling you to quickly identify policy authors and their most recent amendments. We recognize the importance of including the perspectives of both care providers and recipients to ensure resident-centered care. With the legislative table, you can gain a deeper understanding of LTC policies, fostering informed decision-making and advocacy for positive change.",{"_uid":541,"file":542,"link":547,"label":534,"linkType":330,"component":331,"linkLabel":16},"d9e60451-ea76-43ea-9f9e-328e1d7f9828",{"id":543,"alt":544,"name":16,"focus":16,"title":544,"source":16,"filename":545,"copyright":16,"fieldtype":289,"meta_data":546,"is_external_url":277},114290886010657,"Legislative Table EN","https://a-ca.storyblok.com/f/850807391887861/168947ce8d/legislative-table-en.pdf",{"alt":544,"title":544,"source":16,"copyright":16},{"id":16,"url":16,"linktype":327,"fieldtype":328,"cached_url":16},[143,136,150],[185,192,200],"long-term-care-policy-lab","resources/long-term-care-policy-lab",-16750,[],{"parent_slug":366,"umbraco_path":555,"umbraco_uuid":556},"/HealthcareExcellenceCanada/Resources/LongTermCarePolicyLab","c18db410-1153-4241-b45a-cb676bdae632","e787e226-1c7d-47f0-a608-b47c80e594ee","2025-11-18T19:04:36.318Z",[],[561],{"path":562,"name":563,"lang":396,"published":367},"ressources/resultats-du-laboratoire-des-politiques-en-soins-de-longue-duree-sld","Résultats du Laboratoire des politiques en soins de longue durée (SLD)",{"name":565,"created_at":566,"published_at":567,"updated_at":568,"id":569,"uuid":373,"content":570,"slug":673,"full_slug":674,"sort_by_date":53,"position":675,"tag_list":676,"is_startpage":277,"parent_id":384,"meta_data":677,"group_id":679,"first_published_at":680,"release_id":53,"lang":390,"path":53,"alternates":681,"default_full_slug":674,"translated_slugs":682},"Policy Guidance on Emergency Department Closures in Northern, Rural and Remote Regions","2025-11-18T19:05:01.958Z","2026-02-26T12:52:29.266Z","2026-02-26T12:52:29.309Z",113881505787716,{"new":277,"seo":571,"_uid":574,"hero":575,"type":170,"topics":596,"Noindex":277,"content":597,"audience":671,"duration":16,"regional":672,"component":379},{"title":572,"plugin":279,"description":573},"Emergency Department Closures","Explore policy and practice options for delivering care when emergency departments close in northern, rural and remote communities.","6c0b928b-81ff-44d0-9f9d-bbb64a5ca9ca",[576],{"_uid":577,"file":578,"image":587,"title":565,"format":16,"component":290,"description":590,"key_learning":16,"prerequisite":16},"777c1f79-e3b0-4f0e-b8bb-3c1abcda6e4e",[579],{"_uid":580,"file":581,"label":565,"component":586},"b903f01e-e0cc-42f5-9c39-ee4fa372c26d",{"id":582,"alt":583,"name":16,"focus":16,"title":583,"source":16,"filename":584,"copyright":16,"fieldtype":289,"meta_data":585,"is_external_url":277},114291687557089,"20230502 Emergencydepartmentclosures Policyguidance EN FA","https://a-ca.storyblok.com/f/850807391887861/7b3b6c53d4/20230502-emergencydepartmentclosures-policyguidance-en-fa.pdf",{},"simple-file",{"id":588,"filename":589,"fieldtype":289},114298799406788,"https://a-ca.storyblok.com/f/850807391887861/8ae13c2620/2023-edclosurespolicyguidance-tile.png",{"type":12,"content":591},[592],{"type":15,"attrs":593,"content":594},{"textAlign":53},[595],{"text":573,"type":305},[84,18,39,62],[598],{"_uid":599,"content":600,"component":355},"706d4192-0ee4-47ed-9dfc-a8a58093c68a",[601,666],{"_uid":602,"content":603,"component":318},"953d16c4-a3f7-4fe5-9136-d09fc563f251",{"type":12,"content":604},[605,610,615,620,646,651,656,661],{"type":15,"attrs":606,"content":607},{"textAlign":53},[608],{"text":609,"type":305},"June 2023",{"type":15,"attrs":611,"content":612},{"textAlign":53},[613],{"text":614,"type":305},"On February 1, 2023, Healthcare Excellence Canada convened diverse participants from nine provinces and territories to explore policy options for improving emergency department care and addressing closures. Patient partners, frontline providers, health leaders, regulatory bodies, national associations and policy-makers in government all joined in the collaborative discussion. This report synthesizes these discussions and highlights opportunities for responsive ways to deliver care to residents of northern, rural and remote communities.",{"type":15,"attrs":616,"content":617},{"textAlign":53},[618],{"text":619,"type":305},"The report presents three key insights about how to prevent or mitigate emergency department closures in these communities:",{"type":621,"attrs":622,"content":624},"ordered_list",{"order":623},1,[625,632,639],{"type":476,"content":626},[627],{"type":15,"attrs":628,"content":629},{"textAlign":53},[630],{"text":631,"type":305},"A stable, experienced and sustainable workforce: Strategies to support communities in training, retaining and supporting their workforce can contribute to avoiding service disruptions.",{"type":476,"content":633},[634],{"type":15,"attrs":635,"content":636},{"textAlign":53},[637],{"text":638,"type":305},"Connections to timely and appropriate care: Supporting local health resources to build capacity in primary and community services can reduce pressures on emergency departments and ensure more timely access to appropriate care.",{"type":476,"content":640},[641],{"type":15,"attrs":642,"content":643},{"textAlign":53},[644],{"text":645,"type":305},"Health service design that reflects community voices and new models of care: A co-design process facilitating locally driven solutions and expanding access to culturally safe services will help meet the needs of northern, rural and remote populations.",{"type":307,"attrs":647,"content":648},{"level":309,"textAlign":53},[649],{"text":650,"type":305},"Why this work matters",{"type":15,"attrs":652,"content":653},{"textAlign":53},[654],{"text":655,"type":305},"The sustainability and stability of emergency department services in northern, rural and remote areas in Canada has been an issue for health leaders and health system planners for several decades. Changing demographics, sub-optimally connected health system structures, rising costs of providing care and challenges maintaining the health workforce have contributed to intermittent and sometimes permanent closures of emergency departments in small communities.",{"type":15,"attrs":657,"content":658},{"textAlign":53},[659],{"text":660,"type":305},"Smaller populations and smaller teams can make the sustainability of services more precarious, requiring creative solutions to optimize resources and support care needs. Solutions will require strategic investments, new roles and types of providers, close attention to the issue of recruiting international graduates and appropriate use of technology.",{"type":15,"attrs":662,"content":663},{"textAlign":53},[664],{"text":665,"type":305},"As health systems incorporate adaptations emerging from the pandemic, there is opportunity to catalyze creative approaches to the delivery of care. Agile leadership, in combination with an inclusive approach to innovation that focuses on the needs of communities, will assist in implementing responsive policies and practices.",{"_uid":667,"file":668,"link":670,"label":565,"linkType":330,"component":331,"linkLabel":16},"97fcf08a-8c91-4817-b0fb-7352fd9a254c",{"id":582,"alt":583,"name":16,"focus":16,"title":583,"source":16,"filename":584,"copyright":16,"fieldtype":289,"meta_data":669,"is_external_url":277},{},{"id":16,"url":16,"linktype":327,"fieldtype":328,"cached_url":16},[129,150],[185],"policy-guidance-on-emergency-department-closures-in-northern-rural-and-remote-regions","resources/policy-guidance-on-emergency-department-closures-in-northern-rural-and-remote-regions",-17370,[],{"parent_slug":366,"umbraco_uuid":678},"f1b10c27-629b-4a7b-ac94-698ce0ae595f","b6eb69e3-e42b-48a5-acff-3ea571680b68","2025-11-18T19:05:02.104Z",[],[683],{"path":684,"name":685,"lang":396,"published":367},"ressources/recommandations-strategiques-sur-la-fermeture-de-services-d-urgence-dans-les-regions-nordiques-rurales-et-eloignees","Recommandations stratégiques sur la fermeture de services d’urgence dans les régions nordiques, rurales et éloignées",{"name":687,"created_at":688,"published_at":689,"updated_at":690,"id":691,"uuid":374,"content":692,"slug":764,"full_slug":765,"sort_by_date":53,"position":766,"tag_list":767,"is_startpage":277,"parent_id":384,"meta_data":768,"group_id":771,"first_published_at":772,"release_id":53,"lang":390,"path":53,"alternates":773,"default_full_slug":765,"translated_slugs":774},"Supporting health leaders to further the delivery of appropriate and safe virtual care","2025-11-18T18:59:52.914Z","2026-02-25T19:26:54.289Z","2026-02-25T19:26:54.311Z",113880239844823,{"new":277,"seo":693,"_uid":695,"hero":696,"type":170,"topics":731,"Noindex":277,"content":732,"audience":762,"duration":16,"regional":763,"component":379},{"title":687,"plugin":279,"description":694},"The guidance in this report is designed to support health leaders in developing policies and regulations to further the delivery of appropriate and safe virtual care.","b86f946a-9390-4880-ac0e-4100041b838f",[697],{"_uid":698,"file":699,"image":708,"title":687,"format":16,"component":290,"description":712,"key_learning":16,"prerequisite":16},"181ce165-090d-4123-8bc0-5b6f1037d012",[700],{"_uid":701,"file":702,"label":707,"component":586},"a3684637-491a-47cb-9eb5-31bce504387b",{"id":703,"alt":704,"name":16,"focus":16,"title":704,"source":16,"filename":705,"copyright":16,"fieldtype":289,"meta_data":706,"is_external_url":277},114293574158736,"20220412 Virtualcarepolicylab EN","https://a-ca.storyblok.com/f/850807391887861/7022ddb829/20220412-virtualcarepolicylab-en.pdf",{},"Download the report",{"id":709,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":710,"copyright":16,"fieldtype":289,"meta_data":711,"is_external_url":277},138976225850732,"https://a-ca.storyblok.com/f/850807391887861/1500x1000/f6c7e434b0/shapes-3.webp",{},{"type":12,"content":713},[714],{"type":15,"attrs":715,"content":716},{"textAlign":53},[717,719,729],{"text":718,"type":305},"Through work on the Clinician Change Management program, a collaborative program developed by HEC and ",{"text":720,"type":305,"marks":721},"Canada Health Infoway",[722],{"type":723,"attrs":724},"link",{"href":725,"uuid":53,"anchor":53,"custom":726,"target":727,"linktype":728},"https://www.infoway-inforoute.ca/en/",{},"_blank","url",{"text":730,"type":305},", it became clear that there was a need to catalyze policy change surrounding the question of what constitutes an appropriate virtual visit, and what parameters/criteria guide this decision.",[39,25,84,18,76,98],[733],{"_uid":734,"content":735,"component":355},"391059e2-86fa-409b-8afd-b1d9fa499e5a",[736],{"_uid":737,"content":738,"component":318},"f09352c7-0d18-40b1-8d05-095dbf2113e3",{"type":12,"content":739},[740,745],{"type":15,"attrs":741,"content":742},{"textAlign":53},[743],{"text":744,"type":305},"To support these discussions, Healthcare Excellence Canada convened a policy lab series that brought together representatives from across the country including patients (defined as individuals with personal experience of a health issue and informal caregivers, including family and friends); primary care providers; policy and decision-makers to co-design guidance for health leaders.",{"type":15,"attrs":746,"content":747},{"textAlign":53},[748,750,755,760],{"text":749,"type":305},"The resulting report, ",{"text":751,"type":305,"marks":752},"“",[753],{"type":754},"bold",{"text":756,"type":305,"marks":757},"What we Heard: Results of a Policy Lab on the Appropriate Use of Virtual Care in a Primary Care Setting” ",[758],{"type":759},"italic",{"text":761,"type":305},"outlines the results of the policy lab activities. The guidance in this report is designed to support health leaders in developing policies and regulations to further the delivery of appropriate and safe virtual care.",[143,122,136,129,150],[185,192,200],"supporting-health-leaders-to-further-the-delivery-of-appropriate-and-safe-virtual-care","resources/supporting-health-leaders-to-further-the-delivery-of-appropriate-and-safe-virtual-care",-13670,[],{"parent_slug":366,"umbraco_path":769,"umbraco_uuid":770},"/HealthcareExcellenceCanada/Resources/SupportingHealthLeadersToFurtherTheDeliveryOfAppropriateAndSafeVirtualCare","06b57d5c-a173-421c-8cfa-164d7f2dd417","a47bd3a6-f545-4102-baaf-bc1a859cfc70","2025-11-18T18:59:53.038Z",[],[775],{"path":776,"name":777,"lang":396,"published":367},"ressources/aider-les-leaders-en-sante-a-faire-avancer-la-prestation-de-soins-virtuels-appropries-et-surs","Aider les leaders en santé à faire avancer la prestation de soins virtuels appropriés et sûrs",[],[],1776087493225]