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The series will feature perspectives from health and social care partners, along with a patient partner speaker, highlighting what meaningful action toward equity can look like across roles and settings.",{"id":16,"_uid":715,"items":716,"title":872,"component":706,"description":873},"343e5ff2-6e0b-4bce-9f91-27de0afe11c9",[717,787],{"_uid":718,"title":719,"ctaLeft":720,"ctaRight":721,"component":412,"columnLeft":726,"columnRight":780},"680fbc8a-1964-4847-852f-310417f9e8fa","Introduction to Black Health and Disrupting Anti-Black Racism in Healthcare (Part 1)",[],[722],{"_uid":723,"link":724,"label":410,"component":411},"0cdd2047-a368-41a3-8afc-21b397e4e1c8",{"id":16,"url":725,"target":407,"linktype":408,"fieldtype":409,"cached_url":725},"https://youtu.be/6IxUHySba0E",{"type":12,"content":727},[728,735,741,757,764],{"type":15,"attrs":729,"content":730},{"textAlign":53},[731],{"text":732,"type":357,"marks":733},"May 22, 2024",[734],{"type":422},{"type":424,"attrs":736,"content":737},{"level":426,"textAlign":427},[738],{"text":430,"type":357,"marks":739},[740],{"type":422},{"type":364,"content":742},[743],{"type":367,"content":744},[745],{"type":15,"attrs":746,"content":747},{"textAlign":53},[748,755],{"text":749,"type":357,"marks":750},"OmiSoore Dryden",[751],{"type":752,"attrs":753},"link",{"href":754,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},"https://omisooredryden.com/?page_id=96",{"text":756,"type":357},", Ph.D., James R. Johnston Chair in Black Canadian Studies, Professor, Faculty of Medicine, Dalhousie University; co-lead, co-founder of Black Health Education Collaborative (BHEC)",{"type":424,"attrs":758,"content":759},{"level":426,"textAlign":427},[760],{"text":761,"type":357,"marks":762},"Co-hosts",[763],{"type":422},{"type":364,"content":765},[766,773],{"type":367,"content":767},[768],{"type":15,"attrs":769,"content":770},{"textAlign":53},[771],{"text":772,"type":357},"Kent Loftsgard, Co-Chair, Healthcare Excellence Canada’s Equity, Diversity and Inclusion Virtual Learning Exchange",{"type":367,"content":774},[775],{"type":15,"attrs":776,"content":777},{"textAlign":53},[778],{"text":779,"type":357},"Brady Comeau, Senior Program Lead, Healthcare Excellence Canada",{"type":12,"content":781},[782],{"type":15,"attrs":783,"content":784},{"textAlign":53},[785],{"text":786,"type":357},"This session will introduce the importance of focusing on Black health through the exploration of the history of anti-Black racism in healthcare in Canada. Understanding privilege and critical allyship will connect with the profound impacts of anti-Black racism in healthcare systems. Topics that will be covered include the structural impacts of white supremacy and privilege, scientific racism, anti-Black racism in medicine and healthcare, and Black health equity in the workforce.",{"_uid":788,"title":789,"ctaLeft":790,"ctaRight":791,"component":412,"columnLeft":796,"columnRight":857},"2ef288d7-7005-4745-8316-02fc93a4b34b","Approaches and Theories to Understanding Black Health and Systemic Anti-Black Racism (Part 2)",[],[792],{"_uid":793,"link":794,"label":410,"component":411},"91863b27-c6c8-4c11-8a8a-7ab238b7e7f7",{"id":16,"url":795,"target":407,"linktype":408,"fieldtype":409,"cached_url":795},"https://youtu.be/ouX8-tVTowk",{"type":12,"content":797},[798,805,811,837,843],{"type":15,"attrs":799,"content":800},{"textAlign":427},[801],{"text":802,"type":357,"marks":803},"June 19, 2024",[804],{"type":422},{"type":424,"attrs":806,"content":807},{"level":426,"textAlign":427},[808],{"text":430,"type":357,"marks":809},[810],{"type":422},{"type":364,"content":812},[813,826],{"type":367,"content":814},[815],{"type":15,"attrs":816,"content":817},{"textAlign":53},[818,824],{"text":819,"type":357,"marks":820},"Sume Ndumbe-Eyoh",[821],{"type":752,"attrs":822},{"href":823,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},"https://www.bhec.ca/staff",{"text":825,"type":357},", Executive Director of the Black Health Education Collaborative, Assistant Professor in the Clinical Public Health Division, Dalla Lana School of Public Health, University of Toronto",{"type":367,"content":827},[828],{"type":15,"attrs":829,"content":830},{"textAlign":53},[831,835],{"text":749,"type":357,"marks":832},[833],{"type":752,"attrs":834},{"href":754,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},{"text":836,"type":357},", D., James R. Johnston Chair in Black Canadian Studies, Professor, Faculty of Medicine, Dalhousie University; co-lead, co-founder of Black Health Education Collaborative (BHEC)",{"type":424,"attrs":838,"content":839},{"level":426,"textAlign":427},[840],{"text":761,"type":357,"marks":841},[842],{"type":422},{"type":364,"content":844},[845,851],{"type":367,"content":846},[847],{"type":15,"attrs":848,"content":849},{"textAlign":53},[850],{"text":772,"type":357},{"type":367,"content":852},[853],{"type":15,"attrs":854,"content":855},{"textAlign":53},[856],{"text":779,"type":357},{"type":12,"content":858},[859],{"type":15,"attrs":860,"content":861},{"textAlign":53},[862,864,870],{"text":863,"type":357},"In this second session, participants will delve into the application of critical race theory related to the structural and social determinants of Black health, including discussions on race-based data collection and an introduction to the ",{"text":865,"type":357,"marks":866},"Black Health Primer",[867],{"type":752,"attrs":868},{"href":869,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},"https://www.bhec.ca/bhp",{"text":871,"type":357}," developed by the Black Health Education Collaborative.","Series: Understanding systems of inequity that impact access to safe and high-quality healthcare for Black people",{"type":12,"content":874},[875],{"type":15,"attrs":876,"content":877},{"textAlign":53},[878],{"text":879,"type":357},"These sessions explore critical race theory, intersectionality, and anti-oppressive practices focusing on Black peoples’ health and anti-Black racism.",{"id":16,"_uid":881,"items":882,"title":1323,"component":706,"description":1324},"620f26d4-1854-4942-9684-5c3b04f3952e",[883,996,1128,1237],{"_uid":884,"title":885,"ctaLeft":886,"ctaRight":887,"component":412,"columnLeft":892,"columnRight":937},"bea6d14b-6147-47f1-b5e5-ad7278f1f370","Deepening Our Understanding of Anti-Oppressive Practice and Peacemaking",[],[888],{"_uid":889,"link":890,"label":410,"component":411},"73958e43-b02c-40de-bbf6-179431ea6b5b",{"id":16,"url":891,"target":407,"linktype":408,"fieldtype":409,"cached_url":891},"https://youtu.be/JG7Tqsbod00",{"type":12,"content":893},[894,900,916,922],{"type":424,"attrs":895,"content":896},{"level":426,"textAlign":53},[897],{"text":430,"type":357,"marks":898},[899],{"type":422},{"type":364,"content":901},[902,909],{"type":367,"content":903},[904],{"type":15,"attrs":905,"content":906},{"textAlign":53},[907],{"text":908,"type":357},"Ed Connors, PhD, C. Psych.",{"type":367,"content":910},[911],{"type":15,"attrs":912,"content":913},{"textAlign":53},[914],{"text":915,"type":357},"Stephanie Nixon, PhD, PT",{"type":424,"attrs":917,"content":918},{"level":426,"textAlign":53},[919],{"text":761,"type":357,"marks":920},[921],{"type":422},{"type":364,"content":923},[924,930],{"type":367,"content":925},[926],{"type":15,"attrs":927,"content":928},{"textAlign":53},[929],{"text":779,"type":357},{"type":367,"content":931},[932],{"type":15,"attrs":933,"content":934},{"textAlign":53},[935],{"text":936,"type":357},"Carol Fancott, Director, Patient Safety, Equity, & Engagement, Healthcare Excellence Canada",{"type":12,"content":938},[939,951,971,976,981,986,991],{"type":15,"attrs":940,"content":941},{"textAlign":53},[942,944,949],{"text":943,"type":357},"Building on our ",{"text":945,"type":357,"marks":946},"Exploring Anti-Oppression Practices and Unconscious Bias in Our Work",[947],{"type":948},"italic",{"text":950,"type":357}," series, we’ll nurture new habits of mind to inform action.",{"type":15,"attrs":952,"content":953},{"textAlign":427},[954,956,960,962,969],{"text":955,"type":357},"Participants will reason through strategies to foster equity and inclusion in healthcare through anti-oppression practices and peacemaking. We will draw on the lessons within the ",{"text":957,"type":357,"marks":958},"Two-Row Wampum Belt Treaty",[959],{"type":948},{"text":961,"type":357}," and ",{"text":963,"type":357,"marks":964},"the Coin Model of Privilege and Critical Allyship",[965,968],{"type":752,"attrs":966},{"href":967,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},"https://bmcpublichealth.biomedcentral.com/articles/10.1186/s12889-019-7884-9",{"type":948},{"text":970,"type":357}," to make sense of and strategize on common challenges in equity, diversity and inclusion work.",{"type":15,"attrs":972,"content":973},{"textAlign":427},[974],{"text":975,"type":357},"Healthcare Excellence Canada (HEC) would like to thank Dr. Ed Connors (Mohawk) for providing a Thanksgiving address as part of Deepening Our Understanding of Anti-Oppressive Practice and Peacemaking. HEC recognizes that Traditional and Indigenous Knowledge is different than Western Knowledge. “Traditional Knowledge” refers to the knowledge systems, know-how, creations, innovations, skills, practices, stories and other cultural expressions generally regarded as pertaining to First Nations, the Inuit, the Métis and/or their members (Traditional Knowledge Holder) which have been developed, sustained and passed on from generation to generation of First Nation, Inuit, or Métis members and their ancestors.",{"type":15,"attrs":977,"content":978},{"textAlign":53},[979],{"text":980,"type":357},"In order to honour and respect Traditional Knowledge we ask that you seek permission before sharing this knowledge with others. Please contact Ed Connors (econnors0507@gmail.com) if you wish to learn about this version of the Thanksgiving Address/Prayer of Gratitude in order to share it with others. Please do not share this knowledge with others without first doing so.",{"type":424,"attrs":982,"content":983},{"level":426,"textAlign":53},[984],{"text":985,"type":357},"About the speakers",{"type":15,"attrs":987,"content":988},{"textAlign":53},[989],{"text":990,"type":357},"Ed Connors is of Mohawk (from Kahnawake Mohawk Territory) and Irish ancestry. He is a psychologist who has worked with First Nations communities across Canada since 1982 in both urban and rural centres. Dr. Connors' most recent work has involved development of Indigenous Life Promotion projects, including Feather Carriers Leadership for Life Promotion. While developing the above services, Dr. Connors has worked with Elders and apprenticed in traditional First Nations approaches to healing. Today his practice incorporates traditional knowledge about healing while also employing his training as a psychologist. His work has also included consultation and community training to assist with Peacemaking, Reconciliation and Anti-oppression.",{"type":15,"attrs":992,"content":993},{"textAlign":53},[994],{"text":995,"type":357},"Stephanie Nixon is Vice-Dean (Faculty of Health Sciences) and Director (School of Rehabilitation Therapy) at Queen’s University. Stephanie is a straight, white, middle class, able-bodied, cisgender, settler woman who tries to understand the pervasive effects of privilege. She explores how systems of oppression shape health care, research and education, and the role of people in positions of unearned advantage in disrupting these harmful patterns.",{"_uid":997,"title":998,"ctaLeft":999,"ctaRight":1000,"component":412,"columnLeft":1005,"columnRight":1070},"8eb44c73-6fd6-4626-a7aa-8bdf9e62c02f","Opening ourselves: Understanding unconscious bias and its role in practice",[],[1001],{"_uid":1002,"link":1003,"label":410,"component":411},"c7604a85-f729-432e-8a95-282b80a3d4c4",{"id":16,"url":1004,"target":407,"linktype":408,"fieldtype":409,"cached_url":1004},"https://youtu.be/_wmqrMoxToI",{"type":12,"content":1006},[1007,1014,1020,1048,1054],{"type":15,"attrs":1008,"content":1009},{"textAlign":53},[1010],{"text":1011,"type":357,"marks":1012},"March 23, 2022",[1013],{"type":422},{"type":424,"attrs":1015,"content":1016},{"level":426,"textAlign":53},[1017],{"text":430,"type":357,"marks":1018},[1019],{"type":422},{"type":364,"content":1021},[1022,1029,1036],{"type":367,"content":1023},[1024],{"type":15,"attrs":1025,"content":1026},{"textAlign":427},[1027],{"text":1028,"type":357},"Colleen Schneider, Provincial Lead, Public, Patient, Family Engagement, Shared Health Manitoba",{"type":367,"content":1030},[1031],{"type":15,"attrs":1032,"content":1033},{"textAlign":427},[1034],{"text":1035,"type":357},"Patricia Bocangel, MSc, MEd (She/her), Program Lead – Underserved Populations Program, Professional Development Lead – Community Oncology Program, CancerCare Manitoba",{"type":367,"content":1037},[1038],{"type":15,"attrs":1039,"content":1040},{"textAlign":427},[1041,1043],{"text":1042,"type":357},"Sem Perez, Aquatic Science Technician, Fisheries and Oceans Canada",{"text":437,"type":357,"marks":1044},[1045],{"type":433,"attrs":1046},{"color":1047},"#575757",{"type":424,"attrs":1049,"content":1050},{"level":426,"textAlign":427},[1051],{"text":761,"type":357,"marks":1052},[1053],{"type":422},{"type":364,"content":1055},[1056,1063],{"type":367,"content":1057},[1058],{"type":15,"attrs":1059,"content":1060},{"textAlign":427},[1061],{"text":1062,"type":357},"Maria Judd, Vice-President, Strategic Initiatives & Engagement, Healthcare Excellence Canada",{"type":367,"content":1064},[1065],{"type":15,"attrs":1066,"content":1067},{"textAlign":427},[1068],{"text":1069,"type":357},"Denise McCuaig, Métis Elder/Indigenous Coach",{"type":12,"content":1071},[1072,1077,1082,1089],{"type":15,"attrs":1073,"content":1074},{"textAlign":53},[1075],{"text":1076,"type":357},"Building on previous sessions that explore anti-oppression frameworks, this session looks more deeply at the impact of unconscious bias within a healthcare environment. Participants will learn about trauma-informed, relationship-based approaches to patient engagement that have helped build trust, promote safety and foster inclusion within a health region.",{"type":15,"attrs":1078,"content":1079},{"textAlign":427},[1080],{"text":1081,"type":357},"As part of creating a meaningful learning experience, participants will be invited to complete pre-work associated with each session, such as reviewing short videos or doing personal reflection. This will be emailed to participants in advance of the session.",{"type":424,"attrs":1083,"content":1084},{"level":426,"textAlign":427},[1085],{"text":1086,"type":357,"marks":1087},"Key resources (currently in English only):",[1088],{"type":422},{"type":364,"content":1090},[1091,1103,1116],{"type":367,"content":1092},[1093],{"type":15,"attrs":1094,"content":1095},{"textAlign":53},[1096,1102],{"text":1097,"type":357,"marks":1098},"Working in good ways | University of Manitoba (umanitoba.ca)",[1099],{"type":752,"attrs":1100},{"href":1101,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},"https://umanitoba.ca/community-engaged-learning/working-in-good-ways",{"text":437,"type":357},{"type":367,"content":1104},[1105],{"type":15,"attrs":1106,"content":1107},{"textAlign":53},[1108,1114],{"text":1109,"type":357,"marks":1110},"Beyond Inclusion: Equity in Public Engagement",[1111],{"type":752,"attrs":1112},{"href":1113,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},"https://www.sfu.ca/content/dam/sfu/dialogue/ImagesAndFiles/ProgramsPage/EDI/BeyondInclusion/Beyond%20Inclusion%20-%20Equity%20in%20Public%20Engagement.pdf",{"text":1115,"type":357},"  ",{"type":367,"content":1117},[1118],{"type":15,"attrs":1119,"content":1120},{"textAlign":53},[1121,1127],{"text":1122,"type":357,"marks":1123},"Valuing All Voices: refining a trauma-informed, intersectional and critical reflexive framework for patient engagement in health research using a qualitative descriptive approach",[1124],{"type":752,"attrs":1125},{"href":1126,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},"https://researchinvolvement.biomedcentral.com/articles/10.1186/s40900-020-00217-2",{"text":1115,"type":357},{"_uid":1129,"title":1130,"ctaLeft":1131,"ctaRight":1132,"component":412,"columnLeft":1137,"columnRight":1188},"0c72e902-eb49-49b8-a6be-f0cc8f322385","Opening ourselves: An introduction to anti-oppression practices and frameworks (part 1)",[],[1133],{"_uid":1134,"link":1135,"label":410,"component":411},"0046c8d1-01e6-47c7-9d0c-a34096bac81e",{"id":16,"url":1136,"target":407,"linktype":408,"fieldtype":409,"cached_url":1136},"https://www.youtube.com/watch?v=kwQ4xR2Cbyk",{"type":12,"content":1138},[1139,1146,1152,1168,1174],{"type":15,"attrs":1140,"content":1141},{"textAlign":53},[1142],{"text":1143,"type":357,"marks":1144},"January 13, 2022",[1145],{"type":422},{"type":424,"attrs":1147,"content":1148},{"level":426,"textAlign":53},[1149],{"text":430,"type":357,"marks":1150},[1151],{"type":422},{"type":364,"content":1153},[1154,1161],{"type":367,"content":1155},[1156],{"type":15,"attrs":1157,"content":1158},{"textAlign":53},[1159],{"text":1160,"type":357},"Ed Connors, PhD, C.Psych.",{"type":367,"content":1162},[1163],{"type":15,"attrs":1164,"content":1165},{"textAlign":53},[1166],{"text":1167,"type":357},"Stephanie Nixon, BA, BHSc, MSc, PhD",{"type":424,"attrs":1169,"content":1170},{"level":426,"textAlign":53},[1171],{"text":761,"type":357,"marks":1172},[1173],{"type":422},{"type":364,"content":1175},[1176,1182],{"type":367,"content":1177},[1178],{"type":15,"attrs":1179,"content":1180},{"textAlign":53},[1181],{"text":1062,"type":357},{"type":367,"content":1183},[1184],{"type":15,"attrs":1185,"content":1186},{"textAlign":53},[1187],{"text":1069,"type":357},{"type":12,"content":1189},[1190,1202,1207,1220,1227,1232],{"type":15,"attrs":1191,"content":1192},{"textAlign":53},[1193,1195,1200],{"text":1194,"type":357},"This session (part 1 of 2) introduces participants to the ",{"text":1196,"type":357,"marks":1197},"Coin Model of Privilege",[1198],{"type":752,"attrs":1199},{"href":967,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},{"text":1201,"type":357},", Critical Allyship and other approaches to anti-oppressive practice. These frameworks help deepen our understanding of the impact of unearned advantage and disadvantage in different contexts. Participants will reflect on their relationship with different systems of oppression, and ways to foster equity and inclusion in their patient engagement work and the healthcare system more broadly.",{"type":15,"attrs":1203,"content":1204},{"textAlign":53},[1205],{"text":1206,"type":357},"Healthcare Excellence Canada would like to thank Dr. Ed Connors (Mohawk) for providing a Thanksgiving address as part of Opening Ourselves: An introduction to anti-oppression practices and frameworks (part 1). Healthcare Excellence Canada recognizes that Traditional and Indigenous Knowledge is different than Western Knowledge. “Traditional Knowledge” refers to the knowledge systems, know-how, creations, innovations, skills, practices, stories and other cultural expressions generally regarded as pertaining to First Nations, the Inuit, the Métis and/or their members (Traditional Knowledge Holder) which have been developed, sustained and passed on from generation to generation of First Nation, Inuit, or Métis members and their ancestors.",{"type":15,"attrs":1208,"content":1209},{"textAlign":53},[1210,1212,1218],{"text":1211,"type":357},"In order to honour and respect Traditional Knowledge we ask that you seek permission before sharing this knowledge with others. Please contact Ed Connors (",{"text":1213,"type":357,"marks":1214},"econnors0507@gmail.com",[1215],{"type":752,"attrs":1216},{"href":1217,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":408},"mailto:econnors0507@gmail.com",{"text":1219,"type":357},") if you wish to learn about this version of the Thanksgiving Address/Prayer of Gratitude in order to share it with others. Please do not share this knowledge with others without first doing so.",{"type":424,"attrs":1221,"content":1222},{"level":426,"textAlign":53},[1223],{"text":1224,"type":357,"marks":1225},"About the Speakers",[1226],{"type":422},{"type":15,"attrs":1228,"content":1229},{"textAlign":53},[1230],{"text":1231,"type":357},"Ed Connors is of Mohawk (from Kahnawake Mohawk Territory) and Irish ancestry. He is a psychologist who has worked with First Nations communities across Canada since 1982 in both urban and rural centres. His work over this time has included Clinical Director for an Infant Mental Health Centre in the city of Regina and Director for the Sacred Circle, a Suicide Prevention Program developed to serve First Nations communities in Northwestern Ontario. Ed’s most recent work has involved development of Indigenous Life Promotion projects, including Feather Carriers Leadership for Life Promotion. While developing this service, Ed worked with Elders and apprenticed in traditional First Nations approaches to healing. Today his practice incorporates traditional knowledge about healing while also employing his training as a psychologist. His current work includes consultation and community training to assist First Nations in the development of Restorative Justice programs.",{"type":15,"attrs":1233,"content":1234},{"textAlign":53},[1235],{"text":1236,"type":357},"Stephanie Nixon is a Full Professor in the Department of Physical Therapy and Dalla Lana School of Public Health at the University of Toronto. She completed her PhD in Public Health in 2006 at the University of Toronto, and a post-doc at the University of KwaZulu-Natal in South Africa in 2008. Stephanie is a straight, white, middle class, able-bodied, cisgender, settler woman who tries to understand the pervasive effects of privilege. Stephanie developed the Coin Model of Privilege and Critical Allyship as a way to translate core ideas about anti-oppression and anti-racism to people in positions of unearned advantage. She has conducted workshops on the Coin Model with more than 100 groups including universities, hospitals, community-based organizations, and professional associations across Canada and internationally.",{"_uid":1238,"title":1239,"ctaLeft":1240,"ctaRight":1241,"component":412,"columnLeft":1246,"columnRight":1295},"1a84c993-1825-464d-9be0-12a68511fe9f","Opening ourselves: An introduction to anti-oppression practices and frameworks (part 2)",[],[1242],{"_uid":1243,"link":1244,"label":410,"component":411},"dd18ec86-dacd-4ba6-b496-d2e1a226089c",{"id":16,"url":1245,"target":407,"linktype":408,"fieldtype":409,"cached_url":1245},"https://www.youtube.com/watch?v=Ki-NcunzviQ",{"type":12,"content":1247},[1248,1255,1261,1275,1281],{"type":15,"attrs":1249,"content":1250},{"textAlign":53},[1251],{"text":1252,"type":357,"marks":1253},"February 3, 2022",[1254],{"type":422},{"type":424,"attrs":1256,"content":1257},{"level":426,"textAlign":53},[1258],{"text":430,"type":357,"marks":1259},[1260],{"type":422},{"type":364,"content":1262},[1263,1269],{"type":367,"content":1264},[1265],{"type":15,"attrs":1266,"content":1267},{"textAlign":53},[1268],{"text":1160,"type":357},{"type":367,"content":1270},[1271],{"type":15,"attrs":1272,"content":1273},{"textAlign":53},[1274],{"text":1167,"type":357},{"type":424,"attrs":1276,"content":1277},{"level":426,"textAlign":53},[1278],{"text":761,"type":357,"marks":1279},[1280],{"type":422},{"type":364,"content":1282},[1283,1289],{"type":367,"content":1284},[1285],{"type":15,"attrs":1286,"content":1287},{"textAlign":53},[1288],{"text":1062,"type":357},{"type":367,"content":1290},[1291],{"type":15,"attrs":1292,"content":1293},{"textAlign":53},[1294],{"text":1069,"type":357},{"type":12,"content":1296},[1297,1309,1315,1319],{"type":15,"attrs":1298,"content":1299},{"textAlign":53},[1300,1302,1307],{"text":1301,"type":357},"This session (part 2 of 2) will build on the concepts introduced in the first session. Through engaging and reflective activities, participants will apply the ",{"text":1196,"type":357,"marks":1303},[1304],{"type":752,"attrs":1305},{"href":967,"uuid":53,"anchor":53,"custom":1306,"target":407,"linktype":408},{},{"text":1308,"type":357}," to develop a practice of critical allyship based on an understanding of the impact of their actions on those who have historically been marginalized. Participants will be supported to build capacity for change at the individual, institutional and systemic level.",{"type":424,"attrs":1310,"content":1311},{"level":426,"textAlign":53},[1312],{"text":1224,"type":357,"marks":1313},[1314],{"type":422},{"type":15,"attrs":1316,"content":1317},{"textAlign":53},[1318],{"text":1231,"type":357},{"type":15,"attrs":1320,"content":1321},{"textAlign":53},[1322],{"text":1236,"type":357},"Series: Exploring Anti-Oppression Practices and Unconscious Bias in Our Work",{"type":12,"content":1325},[1326],{"type":15,"attrs":1327,"content":1328},{"textAlign":427},[1329],{"text":1330,"type":357},"These sessions lay the foundation for taking an anti-oppression approach to equity, diversity and inclusion.",{"id":16,"_uid":1332,"items":1333,"title":1650,"component":706,"description":1651},"d6f70a1b-7615-4717-94e4-dc41f51d8821",[1334,1472],{"_uid":1335,"title":1336,"ctaLeft":1337,"ctaRight":1338,"component":412,"columnLeft":1343,"columnRight":1385},"d029ebca-7d25-4250-bf51-876dfa9d3b7f","Trauma and Resiliency Informed Practice in Action",[],[1339],{"_uid":1340,"link":1341,"label":410,"component":411},"706e4866-ccdc-4ad7-9160-adf92a718a27",{"id":16,"url":1342,"target":407,"linktype":408,"fieldtype":409,"cached_url":1342},"https://youtu.be/3oZ1SOCa-cg",{"type":12,"content":1344},[1345,1352,1358,1374,1380],{"type":15,"attrs":1346,"content":1347},{"textAlign":427},[1348],{"text":1349,"type":357,"marks":1350},"March 7, 2023",[1351],{"type":422},{"type":424,"attrs":1353,"content":1354},{"level":426,"textAlign":427},[1355],{"text":430,"type":357,"marks":1356},[1357],{"type":422},{"type":364,"content":1359},[1360,1367],{"type":367,"content":1361},[1362],{"type":15,"attrs":1363,"content":1364},{"textAlign":53},[1365],{"text":1366,"type":357},"Beverley Pomeroy (she/they), Patient Public Engagement Specialist, Patient-Oriented Researcher",{"type":367,"content":1368},[1369],{"type":15,"attrs":1370,"content":1371},{"textAlign":53},[1372],{"text":1373,"type":357},"Marika Sandrelli (she/her/hers), Knowledge Exchange Leader, Mental Health & Substance Use (MHSU) Services, Fraser Health",{"type":424,"attrs":1375,"content":1376},{"level":426,"textAlign":427},[1377],{"text":467,"type":357,"marks":1378},[1379],{"type":422},{"type":15,"attrs":1381,"content":1382},{"textAlign":427},[1383],{"text":1384,"type":357},"Denise McCuaig, Métis Elder/Indigenous Coach ",{"type":12,"content":1386},[1387,1394,1407,1433,1440],{"type":424,"attrs":1388,"content":1389},{"level":426,"textAlign":427},[1390],{"text":1391,"type":357,"marks":1392},"Learnings",[1393],{"type":422},{"type":15,"attrs":1395,"content":1396},{"textAlign":427},[1397,1399,1405],{"text":1398,"type":357},"This webinar featured a practice change story of how the ",{"text":1400,"type":357,"marks":1401},"Fraser Health Authority",[1402],{"type":752,"attrs":1403},{"href":1404,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},"https://www.fraserhealth.ca/",{"text":1406,"type":357}," developed and implemented Trauma and Resiliency Informed approaches (TRIP program) at the individual, team, organizational and systems levels. Here are some of the key learnings shared by the speakers:   ",{"type":1408,"attrs":1409,"content":1411},"ordered_list",{"order":1410},1,[1412,1419,1426],{"type":367,"content":1413},[1414],{"type":15,"attrs":1415,"content":1416},{"textAlign":53},[1417],{"text":1418,"type":357},"Healthcare is a trauma-organized system. Healthcare is a living system, and its organization can be affected by chronic and repetitive stress. An effect is health and social care organizations tend to have problems that parallel or mirror the problems of their clients.",{"type":367,"content":1420},[1421],{"type":15,"attrs":1422,"content":1423},{"textAlign":53},[1424],{"text":1425,"type":357},"High levels of occupational stress can lead to poorer quality of care. If we do not acknowledge and address this trauma, we risk creating relationships and environments where people may be retraumatized – creating further barriers to working together to improve health outcomes. ",{"type":367,"content":1427},[1428],{"type":15,"attrs":1429,"content":1430},{"textAlign":53},[1431],{"text":1432,"type":357},"An evaluation of the TRIP program showed promising findings. Stigma and compassion fatigue were reduced after the workshop and continued to be reduced three months later. Resiliency and self-compassion increased.  ",{"type":424,"attrs":1434,"content":1435},{"level":426,"textAlign":427},[1436],{"text":1437,"type":357,"marks":1438},"Resources ",[1439],{"type":422},{"type":364,"content":1441},[1442,1457],{"type":367,"content":1443},[1444],{"type":15,"attrs":1445,"content":1446},{"textAlign":53},[1447,1449,1455],{"text":1448,"type":357},"Webpage: ",{"text":1450,"type":357,"marks":1451},"Engaging staff using a trauma and resilience informed approach for an evaluation of the COVID-19 response.",[1452],{"type":752,"attrs":1453},{"href":1454,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},"https://www.fraserhealth.ca/employees/research-and-evaluation/research-news-and-highlights/engaging-staff-using-a-trauma-and-resilience-informed-approach-for-an-evaluation#.ZAntdRXMKUk",{"text":1456,"type":357}," (Fraser Health) ",{"type":367,"content":1458},[1459],{"type":15,"attrs":1460,"content":1461},{"textAlign":53},[1462,1464,1470],{"text":1463,"type":357},"Journal article: ",{"text":1465,"type":357,"marks":1466},"How a shared humanity model can improve provider well-being and client care: An evaluation of Fraser Health’s Trauma and Resiliency Informed Practice (TRIP) training program.",[1467],{"type":752,"attrs":1468},{"href":1469,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},"https://journals.sagepub.com/doi/full/10.1177/0840470420970594",{"text":1471,"type":357}," (Knaak S, Sandrelli M, Patten S., SAGE Journals) ",{"_uid":1473,"title":1474,"ctaLeft":1475,"ctaRight":1476,"component":412,"columnLeft":1481,"columnRight":1555},"7de5e130-7cab-4176-b750-473c0debfa50","Understanding Trauma-Informed Practice and Engagement",[],[1477],{"_uid":1478,"link":1479,"label":410,"component":411},"8bc1b8ea-48df-4437-897b-90bd19f5fc3c",{"id":16,"url":1480,"target":407,"linktype":408,"fieldtype":409,"cached_url":1480},"https://youtu.be/CIpgbxDwRxE",{"type":12,"content":1482},[1483,1490,1496,1533,1540],{"type":15,"attrs":1484,"content":1485},{"textAlign":427},[1486],{"text":1487,"type":357,"marks":1488},"February 7, 2023",[1489],{"type":422},{"type":424,"attrs":1491,"content":1492},{"level":426,"textAlign":427},[1493],{"text":594,"type":357,"marks":1494},[1495],{"type":422},{"type":364,"content":1497},[1498,1505,1512,1519,1526],{"type":367,"content":1499},[1500],{"type":15,"attrs":1501,"content":1502},{"textAlign":53},[1503],{"text":1504,"type":357},"Claire Snyman, (she/her), CMA Patient Voice ",{"type":367,"content":1506},[1507],{"type":15,"attrs":1508,"content":1509},{"textAlign":53},[1510],{"text":1511,"type":357},"Carolyn Shimmin (she/her), George & Fay Yee Centre for Healthcare Innovation ",{"type":367,"content":1513},[1514],{"type":15,"attrs":1515,"content":1516},{"textAlign":53},[1517],{"text":1518,"type":357},"Jake Starratt-Farr (he/they), CMA Patient Voice             ",{"type":367,"content":1520},[1521],{"type":15,"attrs":1522,"content":1523},{"textAlign":53},[1524],{"text":1525,"type":357},"Sudi Barre (she/her), CMA Patient Voice                        ",{"type":367,"content":1527},[1528],{"type":15,"attrs":1529,"content":1530},{"textAlign":53},[1531],{"text":1532,"type":357},"Tammy White Quills-Knife (she/her), CMA Patient Voice ",{"type":424,"attrs":1534,"content":1535},{"level":426,"textAlign":427},[1536],{"text":1537,"type":357,"marks":1538},"Co-Hosts ",[1539],{"type":422},{"type":364,"content":1541},[1542,1548],{"type":367,"content":1543},[1544],{"type":15,"attrs":1545,"content":1546},{"textAlign":53},[1547],{"text":1384,"type":357},{"type":367,"content":1549},[1550],{"type":15,"attrs":1551,"content":1552},{"textAlign":53},[1553],{"text":1554,"type":357},"Carol Fancott, Director, Patient Engagement & Partnerships, HEC",{"type":12,"content":1556},[1557,1564,1569,1592,1598],{"type":424,"attrs":1558,"content":1559},{"level":426,"textAlign":427},[1560],{"text":1561,"type":357,"marks":1562},"Learnings ",[1563],{"type":422},{"type":15,"attrs":1565,"content":1566},{"textAlign":427},[1567],{"text":1568,"type":357},"This webinar featured speakers with lived experience of receiving, providing and leading care. This virtual learning event focused on: ",{"type":364,"content":1570},[1571,1578,1585],{"type":367,"content":1572},[1573],{"type":15,"attrs":1574,"content":1575},{"textAlign":53},[1576],{"text":1577,"type":357},"How structures of inequity, privilege and oppression amplify and re-create trauma by prioritizing the needs of specific groups (i.e. white, able-bodied, cis-gender, non-Indigenous).   ",{"type":367,"content":1579},[1580],{"type":15,"attrs":1581,"content":1582},{"textAlign":53},[1583],{"text":1584,"type":357},"Intergenerational and historical trauma and its effects in the context of engaging with those with lived experience of the health system. ",{"type":367,"content":1586},[1587],{"type":15,"attrs":1588,"content":1589},{"textAlign":53},[1590],{"text":1591,"type":357},"The role of the healthcare system in inducing or perpetuating trauma among those who have past experiences of trauma. ",{"type":424,"attrs":1593,"content":1594},{"level":426,"textAlign":427},[1595],{"text":1437,"type":357,"marks":1596},[1597],{"type":422},{"type":364,"content":1599},[1600,1614,1629,1643],{"type":367,"content":1601},[1602],{"type":15,"attrs":1603,"content":1604},{"textAlign":53},[1605,1607,1612],{"text":1606,"type":357},"Article: ",{"text":1608,"type":357,"marks":1609},"The coin model of privilege and critical allyship",[1610],{"type":752,"attrs":1611},{"href":967,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},{"text":1613,"type":357}," (Stephanie A. 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This virtual learning event focused on:",{"type":364,"content":1761},[1762,1769,1776],{"type":367,"content":1763},[1764],{"type":15,"attrs":1765,"content":1766},{"textAlign":53},[1767],{"text":1768,"type":357},"How recognizing intersecting identities is key to understanding the complexity of individual healthcare experiences and enabling meaningful engagement.",{"type":367,"content":1770},[1771],{"type":15,"attrs":1772,"content":1773},{"textAlign":53},[1774],{"text":1775,"type":357},"How prioritizing relationships and creating a sense of community helps foster safe spaces for people to share their lived experiences and provide meaningful input.",{"type":367,"content":1777},[1778],{"type":15,"attrs":1779,"content":1780},{"textAlign":53},[1781],{"text":1782,"type":357},"Storytelling as a powerful tool for challenging stereotypes and stigma, and improving the way care is provided.",{"type":424,"attrs":1784,"content":1785},{"level":426,"textAlign":427},[1786],{"text":1787,"type":357,"marks":1788},"Resources",[1789],{"type":422},{"type":364,"content":1791},[1792],{"type":367,"content":1793},[1794],{"type":15,"attrs":1795,"content":1796},{"textAlign":53},[1797,1798,1803],{"text":1448,"type":357},{"text":1799,"type":357,"marks":1800},"Equity Mobilizing Partnerships in Community (EMPaCT)",[1801],{"type":752,"attrs":1802},{"href":1757,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},{"text":1804,"type":357}," (Women’s College Hospital)",{"_uid":1806,"title":1807,"ctaLeft":1808,"ctaRight":1809,"component":412,"columnLeft":1814,"columnRight":1887},"f4c12186-fb3d-4008-971d-3920e45ef294","Stories from the field: Inclusive Care",[],[1810],{"_uid":1811,"link":1812,"label":410,"component":411},"3a931d79-38b9-4a17-849a-64e4a399094e",{"id":16,"url":1813,"target":407,"linktype":408,"fieldtype":409,"cached_url":1813},"https://youtu.be/a0oevjGikDM",{"type":12,"content":1815},[1816,1823,1829,1859,1865],{"type":15,"attrs":1817,"content":1818},{"textAlign":427},[1819],{"text":1820,"type":357,"marks":1821},"June 6, 2023",[1822],{"type":422},{"type":424,"attrs":1824,"content":1825},{"level":426,"textAlign":427},[1826],{"text":430,"type":357,"marks":1827},[1828],{"type":422},{"type":364,"content":1830},[1831,1838,1845,1852],{"type":367,"content":1832},[1833],{"type":15,"attrs":1834,"content":1835},{"textAlign":53},[1836],{"text":1837,"type":357},"Pénélope Boudreault, Infirmière Directrice des opérations nationales Médecins du Monde Canada",{"type":367,"content":1839},[1840],{"type":15,"attrs":1841,"content":1842},{"textAlign":53},[1843],{"text":1844,"type":357},"Farin Shore, Patient Partner, Médecins du Monde Canada",{"type":367,"content":1846},[1847],{"type":15,"attrs":1848,"content":1849},{"textAlign":53},[1850],{"text":1851,"type":357},"Antoine Boivin, MD PhD, Co-director of the Canada Research Chair in Partnership with Patients and Communities",{"type":367,"content":1853},[1854],{"type":15,"attrs":1855,"content":1856},{"textAlign":53},[1857],{"text":1858,"type":357},"Ghislaine Rouly, Co-director of the Canada Research Chair in Partnership with Patients and Communities and Patient Partner",{"type":424,"attrs":1860,"content":1861},{"level":426,"textAlign":427},[1862],{"text":761,"type":357,"marks":1863},[1864],{"type":422},{"type":364,"content":1866},[1867,1880],{"type":367,"content":1868},[1869],{"type":15,"attrs":1870,"content":1871},{"textAlign":53},[1872,1874,1878],{"text":1873,"type":357},"Tanya MacDonald",{"text":1875,"type":357,"marks":1876},", ",[1877],{"type":422},{"text":1879,"type":357},"Director, Strategic Initiatives & Engagement, Healthcare Excellence Canada",{"type":367,"content":1881},[1882],{"type":15,"attrs":1883,"content":1884},{"textAlign":53},[1885],{"text":1886,"type":357},"Audrey L'Espérance, Assistant Professor, Health and Social Services Management, École nationale d’administration publique (ENAP)",{"type":12,"content":1888},[1889,1895,1917,1952,1958],{"type":424,"attrs":1890,"content":1891},{"level":426,"textAlign":53},[1892],{"text":1391,"type":357,"marks":1893},[1894],{"type":422},{"type":15,"attrs":1896,"content":1897},{"textAlign":427},[1898,1900,1907,1908,1915],{"text":1899,"type":357},"This session featured two examples of initiatives designed to address inequity and offer more inclusive care: ",{"text":1901,"type":357,"marks":1902},"Doctors of the World",[1903],{"type":752,"attrs":1904},{"href":1905,"uuid":53,"anchor":53,"custom":1906,"target":407,"linktype":408},"https://doctorsoftheworld.ca/",{},{"text":961,"type":357},{"text":1909,"type":357,"marks":1910},"Caring Community",[1911],{"type":752,"attrs":1912},{"href":1913,"uuid":53,"anchor":53,"custom":1914,"target":407,"linktype":408},"https://www.chairepartenariat.ca/our-projects/caring-community/?lang=en",{},{"text":1916,"type":357},". 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However, safety is much more than the absence of harm. It requires us to look at the whole system to understand how to create lasting conditions and culture for safer care.",{"type":15,"attrs":2124,"content":2125},{"textAlign":53},[2126,2128,2140],{"text":2127,"type":357},"In 2022 and 2023, Healthcare Excellence Canada and Patients for Patient Safety Canada held conversations with healthcare workers and safety scientists. Their reflections guided the development of ",{"text":2100,"type":357,"marks":2129},[2130],{"type":752,"attrs":2131},{"href":2132,"uuid":2133,"anchor":53,"custom":2134,"target":2135,"linktype":2061,"story":2136},"/resources/rethinking-patient-safety","3469e084-177f-495d-a5ec-7a7882bb627e",{},"_self",{"name":2100,"id":2137,"uuid":2133,"slug":2138,"url":2139,"full_slug":2139,"_stopResolving":293},113881326087952,"rethinking-patient-safety","resources/rethinking-patient-safety",{"text":2141,"type":357}," – a new statement and discussion guide that offers a way of approaching patient safety where everyone can contribute to creating safer conditions and where all forms of healthcare harm are acknowledged, including those related to physical, psychological and cultural safety.",{"_uid":2143,"content":2144,"component":393},"d4d30c1b-8b31-4282-9fd6-3d43881f4f91",{"type":12,"content":2145},[2146,2152,2157,2162,2192,2197,2202,2207,2212,2219,2224,2231,2236,2243,2248],{"type":424,"attrs":2147,"content":2149},{"level":2148,"textAlign":53},2,[2150],{"text":2151,"type":357},"What’s inside",{"type":15,"attrs":2153,"content":2154},{"textAlign":53},[2155],{"text":2156,"type":357},"This short guide is built around HEC’s new statement on patient safety: “Everyone contributes to patient safety. Together we must learn and act to create safer care and reduce all forms of healthcare harm.”",{"type":15,"attrs":2158,"content":2159},{"textAlign":53},[2160],{"text":2161,"type":357},"An explanation of the different components of this statement are provided, supported by discussion questions designed to help you and your team reflect on your efforts to improve patient safety, such as:",{"type":364,"content":2163},[2164,2171,2178,2185],{"type":367,"content":2165},[2166],{"type":15,"attrs":2167,"content":2168},{"textAlign":53},[2169],{"text":2170,"type":357},"Who do you speak to when you have a safety concern or compliment? How can you create safe spaces for people to talk about safety?",{"type":367,"content":2172},[2173],{"type":15,"attrs":2174,"content":2175},{"textAlign":53},[2176],{"text":2177,"type":357},"How have you approached safety in the past? How might you approach it differently now?",{"type":367,"content":2179},[2180],{"type":15,"attrs":2181,"content":2182},{"textAlign":53},[2183],{"text":2184,"type":357},"How can you encourage the sharing of power among patients, caregivers, communities, providers, staff and leaders to enhance patient safety?",{"type":367,"content":2186},[2187],{"type":15,"attrs":2188,"content":2189},{"textAlign":53},[2190],{"text":2191,"type":357},"How can action on patient safety help reduce health inequities? How can action on health inequities help improve patient safety?",{"type":424,"attrs":2193,"content":2194},{"level":2148,"textAlign":53},[2195],{"text":2196,"type":357},"Why it matters",{"type":15,"attrs":2198,"content":2199},{"textAlign":53},[2200],{"text":2201,"type":357},"To improve patient safety, we must start by thinking and talking about it differently.",{"type":15,"attrs":2203,"content":2204},{"textAlign":53},[2205],{"text":2206,"type":357},"When it comes to keeping patients safe, we need to think about all the ways they might be harmed. In the past, we mostly focused on things like falls and infections in hospitals because they are easier to measure. But there are other kinds of harm we often forget about, like getting too much or too little treatment, getting the wrong treatment, or receiving treatment too late. Other harms include racism, discrimination based on abilities, age, sex, gender, religion and social class, as well as discrimination related to body size and mental health.",{"type":15,"attrs":2208,"content":2209},{"textAlign":53},[2210],{"text":2211,"type":357},"Patient safety is a shared responsibility that goes beyond the roles of managers, quality and patient safety leaders, and practitioners; it involves everyone, including patients, families and care partners. Recognizing how safety is interconnected for all stakeholders, individuals should actively engage by voicing concerns, participating in safety discussions and contributing to solutions. Rethinking Patient Safety highlights the importance of moving beyond just looking at past harm and adopting a proactive approach. Safety isn't just about avoiding harm; it requires ongoing efforts to establish safe conditions through every decision and action, emphasizing that everyone has a role in actively shaping and maintaining a safe healthcare environment.",{"type":424,"attrs":2213,"content":2214},{"level":2148,"textAlign":53},[2215],{"text":2216,"type":357,"marks":2217},"Authors",[2218],{"type":422},{"type":15,"attrs":2220,"content":2221},{"textAlign":53},[2222],{"text":2223,"type":357},"Rachel Gilbert, Maaike Asselbergs, Donna Davis, Anne MacLaurin, Ioana Popescu, Carol Fancott",{"type":424,"attrs":2225,"content":2226},{"level":2148,"textAlign":53},[2227],{"text":2228,"type":357,"marks":2229},"Advisors",[2230],{"type":422},{"type":15,"attrs":2232,"content":2233},{"textAlign":53},[2234],{"text":2235,"type":357},"Wendy Nicklin, G. Ross Baker, Dr. Alika Lafontaine",{"type":424,"attrs":2237,"content":2238},{"level":2148,"textAlign":53},[2239],{"text":2240,"type":357,"marks":2241},"Contributors",[2242],{"type":422},{"type":15,"attrs":2244,"content":2245},{"textAlign":53},[2246],{"text":2247,"type":357},"Carla St. Croix, Andrea Piché, Denise McCuaig, Kim Mumford, Hailey Riendeau, James Rebello, Beatrice Onwuka, Jennifer Schipper at Arc Communications and Shoshanna Hahn-Goldberg and team at OpenLab.",{"type":15,"attrs":2249,"content":2250},{"textAlign":53},[2251],{"text":2252,"type":357},"We would like to thank all Healthcare Excellence Canada staff and leadership, HEC community of patient partners including Patients for Patient Safety Canada and all the participants in the engagement activities who provided invaluable insight into this 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tablet, in a brightly lit room.","https://a-ca.storyblok.com/f/850807391887861/913a902bfb/hhr-sprag-tile-image.jpg",{"alt":2315,"title":16,"source":16,"copyright":16},[84,62,91],[2320,2385,2515,2630,2688,2712],{"_uid":2321,"content":2322,"component":394},"82c4d941-c15b-43ee-bfe1-ef82c674e299",[2323],{"_uid":2324,"content":2325,"component":393},"f2ce977b-70e0-4cb9-ae4d-e9e87d290ca2",{"type":12,"content":2326},[2327,2332,2345,2375,2380],{"type":15,"attrs":2328,"content":2329},{"textAlign":53},[2330],{"text":2331,"type":357},"What are we learning from emerging practices in northern, rural and remote communities about how to support and retain the health workforce?",{"type":15,"attrs":2333,"content":2334},{"textAlign":53},[2335,2337,2343],{"text":2336,"type":357},"Healthcare Excellence Canada, in partnership with the ",{"text":2338,"type":357,"marks":2339},"Canadian Institute for Health 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These short summaries were co-developed with healthcare providers and organizations to help raise the profile of promising practices and generate discussion about how similar approaches could be adapted and applied elsewhere. The summaries offer details about:",{"type":364,"content":2346},[2347,2354,2361,2368],{"type":367,"content":2348},[2349],{"type":15,"attrs":2350,"content":2351},{"textAlign":53},[2352],{"text":2353,"type":357},"How communities are implementing promising practices to increase retention of their healthcare workforce.",{"type":367,"content":2355},[2356],{"type":15,"attrs":2357,"content":2358},{"textAlign":53},[2359],{"text":2360,"type":357},"Key success factors for embedding community, staff and Indigenous partnerships into retention approaches.",{"type":367,"content":2362},[2363],{"type":15,"attrs":2364,"content":2365},{"textAlign":53},[2366],{"text":2367,"type":357},"Practices that promote improved work-life balance and wellness.",{"type":367,"content":2369},[2370],{"type":15,"attrs":2371,"content":2372},{"textAlign":53},[2373],{"text":2374,"type":357},"Strategies that healthcare leaders are using to engage staff to develop solutions.",{"type":424,"attrs":2376,"content":2377},{"level":2148,"textAlign":53},[2378],{"text":2379,"type":357},"Why this work matters",{"type":15,"attrs":2381,"content":2382},{"textAlign":53},[2383],{"text":2384,"type":357},"There is a pressing need to support the healthcare workforce to strengthen and restore high-quality, safe care for everyone in Canada. Providers who work in northern, rural and remote communities have unique challenges and associated support needs related to factors such as fewer onsite team members; geographic remoteness and associated weather and travel challenges; access to fewer providers, specialists and facilities, and to less equipment; a broader scope of practice compared with their urban counterparts; and a patient population that is — on average — more complex compared with patient populations in urban 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positions.",{"_uid":2456,"cards":2457,"title":2474,"content":2475,"component":2418},"4b62b301-0406-4d18-b3d8-72ca83f2260d",[2458],{"_uid":2459,"link":2460,"image":2468,"title":2470,"component":2405,"description":2471},"d62a669b-df17-436a-980b-3fb3afe27908",[2461],{"_uid":2462,"file":2463,"component":2401},"a43ca63f-1957-4d44-8902-145ab51eb7de",{"id":2464,"alt":2465,"name":16,"focus":16,"title":2465,"source":16,"filename":2466,"copyright":16,"fieldtype":284,"meta_data":2467,"is_external_url":286},114292489451651,"20230214 Creating A Meaningful Work Life Balance For Staff Of Churchill Health Centre","https://a-ca.storyblok.com/f/850807391887861/881963a136/20230214-creating-a-meaningful-work-life-balance-for-staff-of-churchill-health-centre.pdf",{},{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":2469},{},"Creating a Meaningful Work-Life Balance for Staff",{"type":12,"content":2472},[2473],{"type":15},"Creating a 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Nurses","https://a-ca.storyblok.com/f/850807391887861/39ca29db2f/20230214-virtual-triage-an-approach-to-supporting-on-call-community-health-nurses.pdf",{},{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":2496},{},"Virtual Triage: An Approach to Supporting On-Call Community Health Nurses",{"type":12,"content":2499},[2500],{"type":15},"Virtual Triage: An Approach to Supporting On-Call Community Health Nurses (Nunavut)",{"type":12,"content":2503},[2504],{"type":15,"attrs":2505,"content":2506},{"textAlign":53},[2507],{"text":2508,"type":357},"The virtual triage program was designed to give respite for on-call community health nurses who provide 24/7 access to care in community health centres.","Promising Practice Summaries (Part 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Nursing","https://a-ca.storyblok.com/f/850807391887861/160cbab96f/20230224-roadmap-to-strengthen-the-nunavut-nursing.pdf",{},{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":2532},{},"Strengthening the Nunavut Nursing Workforce",{"type":12,"content":2535},[2536],{"type":15},"Strengthening the Nunavut Nursing Workforce (Nunavut) ",{"type":12,"content":2539},[2540],{"type":15,"attrs":2541,"content":2542},{"textAlign":53},[2543],{"text":2544,"type":357},"A key strategy to promote retention of the health workforce in Nunavut has been to engage staff from across the territory to identify retention challenges and solutions and develop a workplan with associated strategic priorities and actions. ",{"_uid":2546,"cards":2547,"title":2564,"content":2565,"component":2418},"76f3c858-5a88-4db2-8e65-8fb6976cc678",[2548],{"_uid":2549,"link":2550,"image":2558,"title":2560,"component":2405,"description":2561},"52e1e8ad-dec9-4daa-a252-e84402ad3f4e",[2551],{"_uid":2552,"file":2553,"component":2401},"a72eb9d2-a7f7-4f1b-a148-81ca3c866365",{"id":2554,"alt":2555,"name":16,"focus":16,"title":2555,"source":16,"filename":2556,"copyright":16,"fieldtype":284,"meta_data":2557,"is_external_url":286},114292500674697,"20230224 Implementing A Physician Assistant Program To Promote Retention Within Ongomiizwin Health Services","https://a-ca.storyblok.com/f/850807391887861/1f11f58fcc/20230224-implementing-a-physician-assistant-program-to-promote-retention-within-ongomiizwin-health-services.pdf",{},{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":2559},{},"Physician Assistant Program to Promote Retention",{"type":12,"content":2562},[2563],{"type":15},"Physician Assistant Program to Promote Retention (Ongomiizwin Health Services, serving Northern Manitoba and the Kivalliq, Qikiqtani and Kitikmeot regions of Nunavut) ",{"type":12,"content":2566},[2567],{"type":15,"attrs":2568,"content":2569},{"textAlign":53},[2570],{"text":2571,"type":357},"A key strategy to promote retention within Ongomiizwin Health Services (OHS) has been to embed physician assistants into clinical teams within seven rural and remote communities in Manitoba. ",{"_uid":2573,"cards":2574,"title":2591,"content":2592,"component":2418},"ab38ebfc-4ab7-44bf-9c6e-051a8d614d0a",[2575],{"_uid":2576,"link":2577,"image":2585,"title":2587,"component":2405,"description":2588},"ab25586c-a275-4a18-b043-a43b9280f3e1",[2578],{"_uid":2579,"file":2580,"component":2401},"6722faad-7f97-4ce7-92d5-733bb86513e1",{"id":2581,"alt":2582,"name":16,"focus":16,"title":2582,"source":16,"filename":2583,"copyright":16,"fieldtype":284,"meta_data":2584,"is_external_url":286},114292508014733,"20230224 Basic Radiological Technician Program Provides Specialized Training For X Ray Procedures Across Nunavut","https://a-ca.storyblok.com/f/850807391887861/688e9adada/20230224-basic-radiological-technician-program-provides-specialized-training-for-x-ray-procedures-across-nunavut.pdf",{},{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":2586},{},"Specialized Training for X-Ray Procedures Across Nunavut",{"type":12,"content":2589},[2590],{"type":15},"Specialized Training for X-Ray Procedures Across Nunavut (Nunavut) ",{"type":12,"content":2593},[2594],{"type":15,"attrs":2595,"content":2596},{"textAlign":53},[2597],{"text":2598,"type":357},"The Basic Radiological Technician (BRT) program offers specialized training to Inuit employees of the department of Health to complete basic x-ray procedures across all 25 communities in Nunavut. ",{"_uid":2600,"cards":2601,"title":2618,"content":2619,"component":2418},"8dfb81d1-3d35-415f-ab4b-35b2a638c093",[2602],{"_uid":2603,"link":2604,"image":2612,"title":2614,"component":2405,"description":2615},"ee5276c9-7224-44dc-b8eb-0c734fe446bb",[2605],{"_uid":2606,"file":2607,"component":2401},"ac8bc1d2-bc94-41f6-b62a-3b2d28ba8aac",{"id":2608,"alt":2609,"name":16,"focus":16,"title":2609,"source":16,"filename":2610,"copyright":16,"fieldtype":284,"meta_data":2611,"is_external_url":286},114292502321290,"20230224 Nursing Practice Council – An Approach To Engage And Retain Staff In Manitoba’S Northern Health Region","https://a-ca.storyblok.com/f/850807391887861/034b140a7b/20230224-nursing-practice-council-an-approach-to-engage-and-retain-staff-in-manitobas-northern-health-region.pdf",{},{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":2613},{},"Engaging and Retaining Nursing Staff",{"type":12,"content":2616},[2617],{"type":15},"Engaging and Retaining Nursing Staff (Northern Regional Health Authority, Manitoba) ",{"type":12,"content":2620},[2621],{"type":15,"attrs":2622,"content":2623},{"textAlign":53},[2624],{"text":2625,"type":357},"The Nursing Practice Council serves as a structured, safe environment through which nurses can report clinical concerns, incidents, issues and make recommendations to improve nursing practice without the risk of professional reprisal. ","Promising Practice Summaries (Part 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Providers who work in northern, rural and remote communities have unique challenges and associated support needs, related to factors such as fewer onsite team members; geographic remoteness and associated weather and travel challenges; access to fewer providers, specialists and facilities, and to less equipment; a broader scope of practice compared with their urban counterparts; and a patient population that is — on average — more complex compared with patient populations in urban centres. ",{"type":15,"attrs":2649,"content":2650},{"textAlign":53},[2651],{"text":2652,"type":357},"In Spring 2023, HEC and the Canadian Institute for Health Information hosted a two-part webinar series to support this work. ",{"type":15,"attrs":2654,"content":2655},{"textAlign":53},[2656],{"text":2657,"type":357},"The webinars discussed:",{"type":364,"content":2659},[2660,2667,2674,2681],{"type":367,"content":2661},[2662],{"type":15,"attrs":2663,"content":2664},{"textAlign":53},[2665],{"text":2666,"type":357},"Promising practices that other communities have implemented to increase the retention of their healthcare workforce.",{"type":367,"content":2668},[2669],{"type":15,"attrs":2670,"content":2671},{"textAlign":53},[2672],{"text":2673,"type":357},"Key success factors to embed community, staff and Indigenous partnerships into retention approaches.",{"type":367,"content":2675},[2676],{"type":15,"attrs":2677,"content":2678},{"textAlign":53},[2679],{"text":2680,"type":357},"Practices that promote improved work–life balance and wellness, which contribute to retention of the healthcare workforce.",{"type":367,"content":2682},[2683],{"type":15,"attrs":2684,"content":2685},{"textAlign":53},[2686],{"text":2687,"type":357},"Strategies that healthcare leaders are using to engage staff to develop solutions geared at retaining people in the healthcare workforce.",{"id":16,"_uid":2689,"link":2690,"image":2691,"title":2693,"video_id":2694,"component":2695,"video_mp4":2696,"media_type":2698,"video_type":2699,"description":2700,"video_title":2709,"video_mp4_thumbnail":2710},"5af8c87c-68db-431a-816c-3b383c59da86",[],{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":2692},{},"Promising Practices That Support Retention of the Health Care Workforce in Northern, Rural and Remote Communities (Part One)","yE8ZoQqVkfE","text-media",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":2697},{},"video","youtube",{"type":12,"content":2701},[2702,2704],{"type":15,"attrs":2703},{"textAlign":53},{"type":15,"attrs":2705,"content":2706},{"textAlign":53},[2707],{"text":2708,"type":357},"This webinar is part one of a two-part series, presented by Healthcare Excellence Canada and the Canadian Institute for Health Information. 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","22132a9a-b319-4b10-9e58-b8536af6ea67",[2763],{"_uid":2764,"file":2765,"image":2766,"title":2751,"format":16,"component":342,"description":2767,"key_learning":16,"prerequisite":16},"b2472864-25e3-45ef-8ac6-31c731f2d772",[],{"id":2024,"filename":2025,"fieldtype":284},{"type":12,"content":2768},[2769],{"type":15,"attrs":2770,"content":2771},{"textAlign":53},[2772],{"text":2760,"type":357},[91,84,62,39],[2775],{"_uid":2776,"content":2777,"component":394},"f30a25bd-2d8b-4de6-9754-de71d83a26e0",[2778,2797,2805],{"_uid":2779,"content":2780,"component":393},"cf73324c-f693-460f-869f-d8af10097742",{"type":12,"content":2781},[2782,2787,2792],{"type":15,"attrs":2783,"content":2784},{"textAlign":53},[2785],{"text":2786,"type":357},"March 19, 2020",{"type":15,"attrs":2788,"content":2789},{"textAlign":53},[2790],{"text":2791,"type":357},"To achieve the outcome of becoming more culturally competent, organizations need culturally competent individuals who are supported by intentional structures and effective processes.",{"type":15,"attrs":2793,"content":2794},{"textAlign":53},[2795],{"text":2796,"type":357},"This report examines cultural competency from both the perspective of the individual and of the organization. What stages of change does an individual go through on their cultural competency journey? And what can the organization implement to support their clients, leaders, managers and employees? Consider where your organization is on its journey toward cultural competency and explore how you can improve your structures and processes to see better outcomes.",{"_uid":2798,"file":2799,"link":2804,"label":2751,"linkType":2063,"component":2064,"linkLabel":16},"215c73ae-bc16-48e8-9a6f-0b37b6f15f83",{"id":2800,"alt":2801,"name":16,"focus":16,"title":2801,"source":16,"filename":2802,"copyright":16,"fieldtype":284,"meta_data":2803,"is_external_url":286},114291095951176,"Indigenous Cultural Competency Primer E FINAL Ua","https://a-ca.storyblok.com/f/850807391887861/4895275481/indigenous-cultural-competency-primer-e-final-ua.pdf",{},{"id":16,"url":16,"linktype":2061,"fieldtype":409,"cached_url":16},{"_uid":2806,"content":2807,"component":393},"437de3b8-34c6-45f9-a0bb-29326ba3e356",{"type":12,"content":2808},[2809,2811],{"type":15,"attrs":2810},{"textAlign":53},{"type":15,"attrs":2812,"content":2813},{"textAlign":53},[2814],{"text":2815,"type":357},"This document was created by the Canadian Foundation for Healthcare Improvement which has now amalgamated with the Canadian Patient Safety Institute to become Healthcare Excellence Canada. There may still be references to the former organizations as well as their logos and visual identities.",[115,143,122,129,136,150],[185,192,200],"a-journey-we-walk-together-strengthening-indigenous-cultural-competency-in-health-organizations","resources/a-journey-we-walk-together-strengthening-indigenous-cultural-competency-in-health-organizations",-14190,[],{"parent_slug":1998,"umbraco_uuid":2823},"4632ddcb-b00a-45ff-bb7d-648fe4bc0868","fe70187b-dc88-445a-ab5e-097e2bfdc530","2025-11-18T19:00:23.140Z",[],[2828],{"path":2829,"name":2830,"lang":307,"published":293},"ressources/cheminer-ensemble-renforcer-la-competence-culturelle-autochtone-dans-les-organismes-de-sante","Cheminer ensemble : renforcer la compétence culturelle autochtone dans les organismes de santé",{"name":2832,"created_at":2833,"published_at":2834,"updated_at":2835,"id":2836,"uuid":2837,"content":2838,"slug":3294,"full_slug":3295,"sort_by_date":53,"position":3296,"tag_list":3297,"is_startpage":286,"parent_id":1996,"meta_data":3298,"group_id":3301,"first_published_at":3302,"release_id":53,"lang":301,"path":53,"alternates":3303,"default_full_slug":3295,"translated_slugs":3304},"Virtual Learning Exchange in Virtual Primary Care","2025-11-18T19:00:26.998Z","2026-02-18T14:55:41.496Z","2026-02-18T14:55:41.554Z",113880379481590,"d314a3ba-39bc-48e8-878a-f1b29db92b43",{"new":286,"seo":2839,"_uid":2841,"hero":2842,"type":165,"topics":2850,"Noindex":286,"content":2851,"audience":3291,"duration":3292,"regional":3293,"component":1991},{"title":2832,"plugin":330,"description":2840},"Health system leaders, communities and patients in northern and remote areas of Canada face unique challenges when developing, implementing and evaluating effective and sustainable healthcare solutions.","43660ba5-0d24-49fb-a4d1-71338dc169c3",[2843],{"_uid":2844,"file":2845,"image":2846,"title":2832,"format":16,"component":342,"description":2840,"key_learning":16,"prerequisite":16},"fd143fec-4c91-4094-978f-5ad6e8f2e569",[],{"id":2847,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":2848,"copyright":16,"fieldtype":284,"meta_data":2849,"is_external_url":286},121293751894639,"https://a-ca.storyblok.com/f/850807391887861/2216x1568/ea857fcb8e/shapes.webp",{"alt":16,"title":16,"source":16,"copyright":16},[91,46,76],[2852,3275],{"id":16,"_uid":2853,"items":2854,"title":2832,"component":706,"description":3221},"393d93c3-3dbd-4bc5-a14c-6f07c2b9e81f",[2855,2987,3114],{"_uid":2856,"title":2857,"ctaLeft":2858,"ctaRight":2859,"component":412,"columnLeft":2864,"columnRight":2929},"88ddaf76-b151-4388-8499-e0c7bb7e96b1","Cultural Safety and Indigenous Partnership: A Story of Bringing Virtual Primary Care Services to Community from the First Nations Health Authority",[],[2860],{"_uid":2861,"link":2862,"label":410,"component":411},"42f42415-ca7d-411e-b0b2-82066b79c41d",{"id":16,"url":2863,"target":407,"linktype":408,"fieldtype":409,"cached_url":2863},"https://www.youtube.com/playlist?list=PL4kAZziQlydOHtmiCBtDaeIS4oHfGJsWc",{"type":12,"content":2865},[2866,2870,2875,2880,2885,2890,2895,2900,2905,2916],{"type":424,"attrs":2867,"content":2868},{"level":426,"textAlign":53},[2869],{"text":430,"type":357},{"type":424,"attrs":2871,"content":2872},{"level":1717,"textAlign":53},[2873],{"text":2874,"type":357},"Fiona MacLeod",{"type":15,"attrs":2876,"content":2877},{"textAlign":53},[2878],{"text":2879,"type":357},"Fiona MacLeod is the Clinical Project Manager with the FNHA Primary Care and e-Health Team. Fiona graduated from nursing school in 2004 and completed a Masters in Intercultural and International Communication in 2012. Soon after graduating from nursing school, Fiona found her passion in community-based work. She has since worked in outreach programs supporting people living with substance use and HIV, in First Nations community health, and as a nursing practice consultant with FNHA. Fiona is also a certified Project Management Professional. Fiona is excited to have the opportunity to combine her community, clinical and project management experience in her role on the FNHA Primary Care and e-Health Team, and to be able to support the innovative work the team is doing in virtual health across the province. Fiona lives, works and plays on the beautiful traditional, ancestral and unceded territory of the Syilx Nation.",{"type":424,"attrs":2881,"content":2882},{"level":1717,"textAlign":53},[2883],{"text":2884,"type":357},"Eyrin Tedesco",{"type":15,"attrs":2886,"content":2887},{"textAlign":53},[2888],{"text":2889,"type":357},"Eyrin Tedesco is the Clinical Director of Primary Care Development and eHealth with the FNHA. Eyrin, alongside her exceptional team, has led First Nations health services in the integration of primary care, clinical eHealth pathways and technologies that enhance and support the delivery of health and wellness programs to all 203 First Nations communities in British Columbia. Creative and dynamic in her approach to leadership, Eyrin is known for developing and implementing innovative health initiatives while fostering strong relationships with community based, regional and provincial stakeholders.",{"type":15,"attrs":2891,"content":2892},{"textAlign":53},[2893],{"text":2894,"type":357},"Eyrin holds a Master’s of Health Administration from the University of British Columbia as well as a Bachelor of Arts degree and Bachelor of Science in Nursing degree, both from Vancouver Island University. Eyrin currently works and plays in the unceded territory of the Snuneymuxw First Nation on Vancouver Island, British Columbia.",{"type":424,"attrs":2896,"content":2897},{"level":1717,"textAlign":53},[2898],{"text":2899,"type":357},"Kelly Brownbill",{"type":15,"attrs":2901,"content":2902},{"textAlign":53},[2903],{"text":2904,"type":357},"Kelly Brownbill's spirit name, Wabunnoongakekwe, means Woman Who Comes from the East and she is proud to be Wabizhashi Dodem, Marten Clan. She is a member of the Flat Bay community of the Mi’kmaq Nation in Newfoundland.",{"type":15,"attrs":2906,"content":2907},{"textAlign":53},[2908,2910,2914],{"text":2909,"type":357},"As an educator on Indigenous issues, she has conducted countless cultural awareness training sessions and provided support for a broad range of service sectors including key staff from both the provincial and federal governments. Her aim is to make sure all service providers, Indigenous or non-Indigenous, are as effective as possible in making healthcare accessible for First Peoples in culturally safe and appropriate ways. She has published Indigenous perspectives in two peer-reviewed texts and is the Senior Editor of",{"text":2911,"type":357,"marks":2912},"4Canoes",[2913],{"type":948},{"text":2915,"type":357},"magazines and Canoe Kids children’s books.",{"type":15,"attrs":2917,"content":2918},{"textAlign":53},[2919,2921,2927],{"text":2920,"type":357},"Kelly honours the wisdom and vision of her Elders and she continues to seek their assistance with her ongoing journey. For more information, please visit ",{"text":2922,"type":357,"marks":2923},"www.kellybrownbill.com",[2924],{"type":752,"attrs":2925},{"href":2926,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":408},"http://www.kellybrownbill.com/",{"text":2928,"type":357},".",{"type":12,"content":2930},[2931,2936,2949,2961,2966,2971],{"type":15,"attrs":2932,"content":2933},{"textAlign":53},[2934],{"text":2935,"type":357},"Following an opening land acknowledgement and ceremony, co-host Kelly Brownbill shared her experiences delivering cultural safety training for over 25 years, including considerations reflecting the increased shift to virtual service delivery as a result of the COVID-19 pandemic.",{"type":15,"attrs":2937,"content":2938},{"textAlign":53},[2939,2941,2947],{"text":2940,"type":357},"Eyrin Tedesco then spoke about the First Nations Health Authority (FNHA) and the variety of virtual healthcare services they provide “to First Nations people in BC who have limited access to healthcare services in their communities, who must travel long distances for appointments or whose access to healthcare has been disrupted by the COVID-19 pandemic.” She shared their process of engaging and partnering with communities to co-design and deliver services that meet local priorities, grounded in cultural safety. These efforts contributed to the development of the recently launched ",{"text":2942,"type":357,"marks":2943},"First Nations Virtual Doctor of the Day",[2944],{"type":752,"attrs":2945},{"href":2946,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},"https://www.fnha.ca/what-we-do/ehealth/virtual-doctor-of-the-day",{"text":2948,"type":357}," program.",{"type":15,"attrs":2950,"content":2951},{"textAlign":53},[2952,2954,2960],{"text":2953,"type":357},"To learn more about the work that the FNHA is doing in virtual primary care, please visit: ",{"text":2955,"type":357,"marks":2956},"www.fnha.ca/what-we-do/ehealth/connectivity",[2957],{"type":752,"attrs":2958},{"href":2959,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},"http://www.fnha.ca/what-we-do/ehealth/connectivity",{"text":2928,"type":357},{"type":424,"attrs":2962,"content":2963},{"level":426,"textAlign":53},[2964],{"text":2965,"type":357},"Learning objectives",{"type":15,"attrs":2967,"content":2968},{"textAlign":53},[2969],{"text":2970,"type":357},"The learning objectives discussed and explored together were:",{"type":364,"content":2972},[2973,2980],{"type":367,"content":2974},[2975],{"type":15,"attrs":2976,"content":2977},{"textAlign":53},[2978],{"text":2979,"type":357},"Cultural safety and Indigenous partnership in virtual primary care, including what may be needed to support culturally appropriate care.",{"type":367,"content":2981},[2982],{"type":15,"attrs":2983,"content":2984},{"textAlign":53},[2985],{"text":2986,"type":357},"Opportunities and challenges that have emerged with virtual primary care, and how we can sustain and grow culturally safe virtual care (co-developed in partnership with Indigenous patients, families and communities, and with patients and families as members of the care team).",{"_uid":2988,"title":2989,"ctaLeft":2990,"ctaRight":2991,"component":412,"columnLeft":2995,"columnRight":3046},"e7cfbf90-c573-4068-ad1d-6962296a1de4","Enhancing Equity and Access: Sharing Lessons Learned and Promoting Equitable Health Systems from the Saskatchewan Health Authority and the Northern Regional Health Authority",[],[2992],{"_uid":2993,"link":2994,"label":410,"component":411},"b5cbc042-3bb5-4997-aa40-f1ce2827939c",{"id":16,"url":2863,"target":407,"linktype":408,"fieldtype":409,"cached_url":2863},{"type":12,"content":2996},[2997,3001,3006,3011,3016,3021,3026,3031,3036,3041],{"type":424,"attrs":2998,"content":2999},{"level":426,"textAlign":427},[3000],{"text":430,"type":357},{"type":424,"attrs":3002,"content":3003},{"level":1717,"textAlign":427},[3004],{"text":3005,"type":357},"Charlene Lafreniere, Chief Indigenous Health Officer, Northern Health Region, Manitoba",{"type":15,"attrs":3007,"content":3008},{"textAlign":427},[3009],{"text":3010,"type":357},"Born and raised in Thompson, Manitoba, Treaty 5 territory and on the Traditional Lands of the Nisichawayasihk Cree Nation, Charlene Lafreniere is a proud northern Indigenous woman, who values her time with family and friends, especially her beautiful daughter Sage. In September of 2019, Charlene joined the NHR as the Chief Indigenous Health Officer. As an executive member of the NHR, she leads engagement with Indigenous partners and communities. She is the trainer for cultural proficiency and cultural safety for all NHR staff. Prior to that she was the Director of Institutional Advancement at the University College of the North, Executive Director of the Thompson Neighborhood Renewal Corporation and Director of Justice at Manitoba Keewatinowi Okimakanak. In 2006, Charlene was elected as a Thompson City Councillor for two four-year terms and served as Deputy Mayor for two years. Charlene has and continues to serve on many boards and committees, and leads multi-sectoral tables, all with the intention to make life better for Northern and Indigenous people.",{"type":424,"attrs":3012,"content":3013},{"level":1717,"textAlign":427},[3014],{"text":3015,"type":357},"Dr. Harsahil Singh, Medical Director, Primary Care Clinics, Northern Health Region, Manitoba",{"type":15,"attrs":3017,"content":3018},{"textAlign":427},[3019],{"text":3020,"type":357},"Dr. Harsahil Singh is a Family Physician, a Family Practitioner in Oncology and Medical Director of Primary Care Clinics of the NHR, Manitoba. Since 2014, he lives in Thompson, which is 762km from Winnipeg. Dr. Singh graduated from medical school in 2008 in India, and he practiced there in a rural setting. Building on his experience and passion, he continued his journey working in rural and remote areas, and Northern Manitoba offered him the perfect opportunity. He has serviced multiple remote First Nations communities including Shamattawa, Oxford House, Lac Brochet, Split Lake and Tadoule Lake. During system transformation, he served as the co-chair of the provincial clinical team for Primary Health with Shared Health Manitoba in 2018–2019, with the vision to democratize healthcare resources across the province. He continues to work advocating for equitable access in his current clinical and leadership roles.",{"type":424,"attrs":3022,"content":3023},{"level":1717,"textAlign":427},[3024],{"text":3025,"type":357},"Juliana Jacobs, Director, Primary Care & Home Care, Northern Health Region, Manitoba",{"type":15,"attrs":3027,"content":3028},{"textAlign":427},[3029],{"text":3030,"type":357},"Juliana Jacobs is the Director of Primary Care & Home Care in the NHR and resides in Thompson, Manitoba, located on Treaty 5 territory and on the Traditional Lands of the Nisichawayasihk Cree Nation and Homeland of the Metis. Juliana is a Registered Nurse and obtained a BScN from McMaster University in 2002. In 2003 she moved to Thompson, Manitoba and since then has worked in a variety of communities throughout northern Manitoba and Nunavut. Her experience in the north includes acute care, flight nursing, remote health centres and primary care. In 2009 she completed a Master’s in Nursing through Athabasca University and worked as a nurse practitioner in primary care until 2016 when she moved into her current role. She is actively involved in the provincial health transformations and continues to support and advocate for equitable and accessible care.",{"type":15,"attrs":3032,"content":3033},{"textAlign":427},[3034],{"text":3035,"type":357},"Dr. Ivar Mendez, Fred H. Wigmore Professor and Provincial Head of the Department of Surgery at the University of Saskatchewan and Saskatchewan Health Authority",{"type":15,"attrs":3037,"content":3038},{"textAlign":427},[3039],{"text":3040,"type":357},"As a Clinician/Scientist, Dr. Mendez’ research focus is in functional neurosurgery, brain repair, stem cells and remote presence robotic technology. His laboratory research has been supported by peer-reviewed funding from a number of sources including the Canada National Centers of Excellence, Canadian Institutes of Health Research and Canada Foundation for Innovation. For the past decade, he has worked in the use of remote-presence robotic technology. His work in robotics has focused on rural and remote healthcare, with particular emphasis on improving First Nation’s communities access to healthcare. In 2002, Dr. Mendez and his team performed the first long distance telementoring neurosurgery in the world and in 2013, he reported the first experience in remote programming for neuromodulation devices. Dr. Mendez has over 190 scientific publications and has given over 230 national and international lectures. In 2020, during the COVID-19 pandemic, Dr. Mendez and his team pioneered the use of remote telerobotic ultrasonography for prenatal care for Indigenous women in locked-down outbreak communities in the Saskatchewan North.",{"type":15,"attrs":3042,"content":3043},{"textAlign":427},[3044],{"text":3045,"type":357},"Dr. Mendez has received numerous awards including the Royal College of Physicians and Surgeons of Canada Medal Award in Surgery, the 2010 Canadian Red Cross Humanitarian Award, the Health Canada Award in 2011 for his contribution to the improvement of the health of Canadians and the Government of Canada Public Service Award of Excellence in 2016 for the use of remote presence robotic technology in the Canadian North.",{"type":12,"content":3047},[3048,3053,3058,3063,3090,3094,3098],{"type":15,"attrs":3049,"content":3050},{"textAlign":53},[3051],{"text":3052,"type":357},"Charlene Lafreniere, Chief Indigenous Health Officer with Manitoba’s Northern Regional Health Authority (Northern Health Region or NHR) – a ground-breaking role in northern health systems – and co-host Maria Judd (Vice President, Strategic Initiatives and Engagement, HEC) explored with participants the realities of addressing equity and access in delivering virtual primary care programs and services.",{"type":15,"attrs":3054,"content":3055},{"textAlign":427},[3056],{"text":3057,"type":357},"With increased need for virtual care due to the global pandemic, this event then showcased lessons learned from two health regions that are addressing inequities and barriers to access using virtual care programs and technologies. Dr. Harsahil Singh and Julie Jacobs from Manitoba’s NHR shared their experiences of developing and delivering relevant and safe virtual care by working with the community, building trust and relationships. Building on that same theme, Dr. Ivar Mendez from the Saskatchewan Health Authority discussed the increased embrace of technology as a medium or tool for allowing for patients to receive timely primary care, alongside their families and in their communities – both northern and remote. ",{"type":15,"attrs":3059,"content":3060},{"textAlign":427},[3061],{"text":3062,"type":357},"To learn more about the work being done to promote equity and access to virtual primary care by:",{"type":364,"content":3064},[3065,3077],{"type":367,"content":3066},[3067],{"type":15,"attrs":3068,"content":3069},{"textAlign":53},[3070,3072],{"text":3071,"type":357},"Manitoba’s FNHA, please visit: ",{"text":3073,"type":357,"marks":3074},"https://northernhealthregion.com/",[3075],{"type":752,"attrs":3076},{"href":3073,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":408},{"type":367,"content":3078},[3079],{"type":15,"attrs":3080,"content":3081},{"textAlign":53},[3082,3084,3089],{"text":3083,"type":357},"the Saskatchewan Health Authority, please visit: ",{"text":3085,"type":357,"marks":3086},"https://research-groups.usask.ca/remote-presence/#Service",[3087],{"type":752,"attrs":3088},{"href":3085,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":408},{"text":2928,"type":357},{"type":424,"attrs":3091,"content":3092},{"level":426,"textAlign":427},[3093],{"text":2965,"type":357},{"type":15,"attrs":3095,"content":3096},{"textAlign":427},[3097],{"text":2970,"type":357},{"type":364,"content":3099},[3100,3107],{"type":367,"content":3101},[3102],{"type":15,"attrs":3103,"content":3104},{"textAlign":53},[3105],{"text":3106,"type":357},"Enhancing equity and access in virtual primary care, including what may be needed to help bridge gaps and address barriers to the provision of virtual primary care.",{"type":367,"content":3108},[3109],{"type":15,"attrs":3110,"content":3111},{"textAlign":53},[3112],{"text":3113,"type":357},"Opportunities that have emerged with virtual primary care, and how we can enable continuity of care and enhance equity regardless of location.",{"_uid":3115,"title":3116,"ctaLeft":3117,"ctaRight":3118,"component":412,"columnLeft":3122,"columnRight":3169},"21252481-21b6-4610-a01f-fd66369cec84","Patient and Family Centred and Partnered Care: Sharing Experiences and Perspectives from Remote and Northern Communities in Yukon and Alberta",[],[3119],{"_uid":3120,"link":3121,"label":410,"component":411},"690efd88-ab22-426f-8a98-d187f8bc0402",{"id":16,"url":2863,"target":407,"linktype":408,"fieldtype":409,"cached_url":2863},{"type":12,"content":3123},[3124,3128,3137,3146,3155,3164],{"type":424,"attrs":3125,"content":3126},{"level":426,"textAlign":53},[3127],{"text":430,"type":357},{"type":15,"attrs":3129,"content":3130},{"textAlign":53},[3131,3135],{"text":3132,"type":357,"marks":3133},"Michelle Stimson",[3134],{"type":422},{"text":3136,"type":357},", Person with Lived Experience",{"type":15,"attrs":3138,"content":3139},{"textAlign":53},[3140,3144],{"text":3141,"type":357,"marks":3142},"Lauren White",[3143],{"type":422},{"text":3145,"type":357},", Engagement Leader, Government of Yukon Department of Health and Social Services",{"type":15,"attrs":3147,"content":3148},{"textAlign":53},[3149,3153],{"text":3150,"type":357,"marks":3151},"Dr. Amy Gausvik",[3152],{"type":422},{"text":3154,"type":357},", Family Medicine Physician, Alberta Health Services",{"type":15,"attrs":3156,"content":3157},{"textAlign":53},[3158,3162],{"text":3159,"type":357,"marks":3160},"Michelle Hoeber,",[3161],{"type":422},{"text":3163,"type":357},"Clinic Manager, Alberta Indigenous Virtual Care Clinic",{"type":15,"attrs":3165,"content":3166},{"textAlign":53},[3167],{"text":3168,"type":357},"Michelle Hoeber is the Clinic Manager of the AIVCC and Program Lead of Telehealth with the First Nations Technical Services Advisory Group Inc. Michelle has been working in telehealth for over 20 years; she has helped develop and establish some key virtual initiatives across the province that are still in place today. Michelle initially started her IT career with the Alberta Cancer Board where she played a key role in developing virtual pharmacy clinics across Alberta. Now working at TSAG for the past 11 years, Michelle has dedicated her time to ensure the First Nation communities within Alberta receive quality clinical and education telehealth services via the First Nations Telehealth Network. Michelle is a Red River Metis and is a descendent of Gabriel Dumont. She is happily married with two sons and lives in Treaty 6 Territory in Alberta.",{"type":12,"content":3170},[3171,3176,3181,3186,3197,3201,3205],{"type":15,"attrs":3172,"content":3173},{"textAlign":53},[3174],{"text":3175,"type":357},"In the third and final event of this series, participants further explored the importance of building and sustaining trusting relationships in delivering virtual primary care.",{"type":15,"attrs":3177,"content":3178},{"textAlign":53},[3179],{"text":3180,"type":357},"In response to growing needs and requests from community, Dr. Amy Gausvik and Michelle Hoeber shared their experience in leading the initiative to launch the Alberta Indigenous Virtual Care Clinic (AIVCC) - an initiative the First Nations Technical Services Advisory Group Inc. (TSAG) and is supported by Indigenous Services Canada, Alberta Health Services and Alberta Health. The AIVCC provides same-day virtual primary care appointments that focus on being medically and culturally safe and accessible for First Nations, Métis and Inuit patients living in Alberta.",{"type":15,"attrs":3182,"content":3183},{"textAlign":53},[3184],{"text":3185,"type":357},"Michelle Stimson, Person with Lived Experience from the Yukon, spoke to her experiences accessing primary care in the territory and how virtual care has changed how she accessed programs and services, discussed what is working well and what barriers still exist. Joined by colleague Lauren White, they also talked about what it took to build, and maintain, a trusting relationship as partners in health and social services system improvement.",{"type":15,"attrs":3187,"content":3188},{"textAlign":53},[3189,3191,3196],{"text":3190,"type":357},"To learn more about the AIVCC, please visit: ",{"text":3192,"type":357,"marks":3193},"https://aivcc.ca/",[3194],{"type":752,"attrs":3195},{"href":3192,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},{"text":2928,"type":357},{"type":424,"attrs":3198,"content":3199},{"level":426,"textAlign":53},[3200],{"text":2965,"type":357},{"type":15,"attrs":3202,"content":3203},{"textAlign":53},[3204],{"text":2970,"type":357},{"type":364,"content":3206},[3207,3214],{"type":367,"content":3208},[3209],{"type":15,"attrs":3210,"content":3211},{"textAlign":53},[3212],{"text":3213,"type":357},"Utilizing virtual care as a medium to improve access, relationships and interpersonal care, while ensuring patients and families are at the centre of the care model and woven through decision-making processes.",{"type":367,"content":3215},[3216],{"type":15,"attrs":3217,"content":3218},{"textAlign":53},[3219],{"text":3220,"type":357},"The importance of engagement and building trust at the community level, to support and enhance patient-centred care in northern and remote settings.",{"type":12,"content":3222},[3223,3237,3242,3247,3252],{"type":15,"attrs":3224,"content":3225},{"textAlign":53},[3226,3228,3235],{"text":3227,"type":357},"Health system leaders, communities and patients in northern and remote areas of Canada face unique challenges when developing, implementing and evaluating effective and sustainable healthcare solutions. These challenges are amplified by the rapid changes occurring across the health system due to COVID-19, particularly in the area of virtual care in primary care (as this rapid review, ",{"text":3229,"type":357,"marks":3230},"Virtual Primary Care in Northern, Rural and Remote Canada",[3231],{"type":752,"attrs":3232},{"href":3233,"uuid":3234,"anchor":53,"custom":53,"target":407,"linktype":408},"https://naohealthobservatory.ca/wp-content/uploads/2020/07/NAO-Rapid-Review-26_EN.pdf","null",{"text":3236,"type":357},", shows).",{"type":15,"attrs":3238,"content":3239},{"textAlign":53},[3240],{"text":3241,"type":357},"The Canadian Northern and Remote Health Network (CNRHN) brings senior decision-makers, leaders, policymakers and practitioners to identify solutions to improve healthcare and the health status of people living in these areas of Canada.",{"type":15,"attrs":3243,"content":3244},{"textAlign":53},[3245],{"text":3246,"type":357},"All those interested in virtual primary care in northern and remote areas of Canada, and fostering networks of learning and innovation, were able to participate in Virtual Learning Exchange (VLE), in Virtual Primary Care in 2020–21, delivered by HEC and CNRHN.",{"type":15,"attrs":3248,"content":3249},{"textAlign":53},[3250],{"text":3251,"type":357},"Panel members shared learning in three 90-minute webinars, focusing on these identified priority topics within the overarching theme of virtual primary care:",{"type":364,"content":3253},[3254,3261,3268],{"type":367,"content":3255},[3256],{"type":15,"attrs":3257,"content":3258},{"textAlign":53},[3259],{"text":3260,"type":357},"Cultural Safety and Indigenous Partnership",{"type":367,"content":3262},[3263],{"type":15,"attrs":3264,"content":3265},{"textAlign":53},[3266],{"text":3267,"type":357},"Enhancing Equity and Access",{"type":367,"content":3269},[3270],{"type":15,"attrs":3271,"content":3272},{"textAlign":53},[3273],{"text":3274,"type":357},"Patient and Family Centred and Partnered Care.",{"id":16,"cta":3276,"_uid":3286,"items":3287,"title":3289,"component":3290},[3277],{"_uid":3278,"link":3279,"label":3284,"component":3285},"04fa5699-fbc8-449f-bc24-a055064258ff",{"id":3280,"url":16,"linktype":2061,"fieldtype":409,"cached_url":3281,"story":3282},"c0994de2-19e1-4311-b3e8-b4ddd7069dc6","resources/",{"name":1787,"id":3283,"uuid":3280,"slug":1998,"url":3281,"full_slug":3281,"_stopResolving":293},112494035151922,"See all resources","simple-link","9942bc27-445d-4177-a05c-39edca841101",[3288,2304,2756],"4add659a-5505-45e1-9d22-78b61680f0f9","Related resources","slider-redirection",[115,143,122,129,150],"90 minutes each",[185,192,200],"virtual-learning-exchange-in-virtual-primary-care","resources/virtual-learning-exchange-in-virtual-primary-care",-14270,[],{"parent_slug":1998,"umbraco_path":3299,"umbraco_uuid":3300},"/HealthcareExcellenceCanada/Resources/VirtualLearningExchangeInVirtualPrimaryCare","49abf1f6-ce41-4828-9494-1bca797d3102","e721dd27-29d3-42b5-a127-0a9e58edd0a1","2025-11-18T19:00:27.080Z",[],[3305],{"path":3306,"name":3307,"lang":307,"published":293},"ressources/echange-de-connaissances-virtuel-sur-les-soins-de-sante-primaires-virtuels","Échange de connaissances virtuel sur les soins de santé primaires virtuels",{"name":3309,"created_at":3310,"published_at":3311,"updated_at":3312,"id":3313,"uuid":3314,"content":3315,"slug":3456,"full_slug":3457,"sort_by_date":53,"position":3458,"tag_list":3459,"is_startpage":286,"parent_id":1996,"meta_data":3460,"group_id":3463,"first_published_at":3464,"release_id":53,"lang":301,"path":53,"alternates":3465,"default_full_slug":3457,"translated_slugs":3466},"Improving Equity in Access to Palliative Care Collaborative Evaluation Framework","2025-11-18T19:00:40.709Z","2026-02-23T18:47:17.300Z","2026-02-23T18:47:17.333Z",113880435613191,"ab63409c-fa17-4681-8d59-dc6ec0a838f8",{"new":286,"seo":3316,"_uid":3318,"hero":3319,"type":174,"topics":3333,"Noindex":286,"content":3334,"audience":3454,"duration":16,"regional":3455,"component":1991},{"title":3309,"plugin":330,"description":3317},"This framework provides a flexible roadmap for evaluating initiatives aimed at improving access to equity-oriented palliative 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Culture and context guide the evaluation’s key questions, design, data collection, analysis and knowledge sharing. This means valuing all data sources equally, including:",{"type":364,"content":3353},[3354,3361,3368,3375,3382],{"type":367,"content":3355},[3356],{"type":15,"attrs":3357,"content":3358},{"textAlign":53},[3359],{"text":3360,"type":357},"Qualitative methods",{"type":367,"content":3362},[3363],{"type":15,"attrs":3364,"content":3365},{"textAlign":53},[3366],{"text":3367,"type":357},"Quantitative methods",{"type":367,"content":3369},[3370],{"type":15,"attrs":3371,"content":3372},{"textAlign":53},[3373],{"text":3374,"type":357},"Indigenous knowledge translation",{"type":367,"content":3376},[3377],{"type":15,"attrs":3378,"content":3379},{"textAlign":53},[3380],{"text":3381,"type":357},"Expressive arts",{"type":367,"content":3383},[3384],{"type":15,"attrs":3385,"content":3386},{"textAlign":53},[3387],{"text":3388,"type":357},"The use of metaphors",{"type":15,"attrs":3390,"content":3391},{"textAlign":53},[3392],{"text":3393,"type":357},"The framework provides sample measures and examples of how to evaluate programs aimed at improving access to equity-oriented palliative care.",{"_uid":3395,"content":3396,"component":393},"6da5c57b-5ea9-4ded-8c3f-80a5224d18ea",{"type":12,"content":3397},[3398,3403,3408,3413,3432,3436],{"type":15,"attrs":3399,"content":3400},{"textAlign":53},[3401],{"text":3402,"type":357},"Decolonization is the process of returning power to Indigenous Peoples, supporting self-determination and self-governance and respecting nation-to-nation governance. In a program evaluation context, decolonization means confronting and challenging colonial evaluation practices and reflecting on the structure of evaluation (questions, design, data collection, analysis, knowledge sharing) and how project teams will tell the story.",{"type":15,"attrs":3404,"content":3405},{"textAlign":53},[3406],{"text":3407,"type":357},"Decolonization in program evaluation also includes recognizing Indigenous data sovereignty as a cornerstone of cultural resurgence and nation (re)building, which involves collecting data and using it with the intent to benefit First Nations, Inuit and Métis Peoples, families and communities. An urgent priority of decolonization is to eliminate discrimination and racism (includes anti-Indigenous racism) in the healthcare system and its effects on people experiencing homelessness or vulnerable housing.",{"type":424,"attrs":3409,"content":3410},{"level":2148,"textAlign":53},[3411],{"text":3412,"type":357},"Who this framework is for",{"type":15,"attrs":3414,"content":3415},{"textAlign":53},[3416,3418,3430],{"text":3417,"type":357},"This framework was created to support organizations participating in the ",{"text":3419,"type":357,"marks":3420},"Improving Equity in Access to Palliative Care",[3421],{"type":752,"attrs":3422},{"href":3423,"uuid":3424,"anchor":53,"custom":3425,"target":2135,"linktype":2061,"story":3426},"/programs/improving-equity-in-access-to-palliative-care","a57a448f-4a8b-4c06-b2ad-a5872f325f97",{},{"name":3419,"id":3427,"uuid":3424,"slug":3428,"url":3429,"full_slug":3429,"_stopResolving":293},123451147150517,"improving-equity-in-access-to-palliative-care","programs/improving-equity-in-access-to-palliative-care",{"text":3431,"type":357}," collaborative to evaluate their initiatives. It may also be used by other organizations working to improve access to equity-oriented palliative care.",{"type":424,"attrs":3433,"content":3434},{"level":2148,"textAlign":53},[3435],{"text":2379,"type":357},{"type":15,"attrs":3437,"content":3438},{"textAlign":53},[3439,3441,3447],{"text":3440,"type":357},"The health outcomes of people experiencing homelessness or vulnerable housing are in stark contrast to the general population, with substantially greater risk of disease, morbidity and mortality. The ",{"text":3442,"type":357,"marks":3443},"Federal Action Plan on Palliative Care",[3444],{"type":752,"attrs":3445},{"href":3446,"uuid":53,"anchor":53,"custom":53,"target":407,"linktype":408},"https://www.canada.ca/en/health-canada/services/health-care-system/reports-publications/palliative-care/action-plan-palliative-care.html",{"text":3448,"type":357}," highlights the importance of taking action to improve access to palliative care for underserved populations, including improving access to culturally safe and appropriate care. Evaluating equity-oriented palliative care programs can help address system barriers and improve access to high-quality care.",{"_uid":3450,"file":3451,"link":3453,"label":3309,"linkType":2063,"component":2064,"linkLabel":16},"781b5f92-20d5-44a2-aadc-418d335fb515",{"id":3326,"alt":3327,"name":16,"focus":16,"title":3327,"source":16,"filename":3328,"copyright":16,"fieldtype":284,"meta_data":3452,"is_external_url":286},{},{"id":16,"url":16,"linktype":2061,"fieldtype":409,"cached_url":16},[115,150],[192,200],"improving-equity-in-access-to-palliative-care-collaborative-evaluation-framework","resources/improving-equity-in-access-to-palliative-care-collaborative-evaluation-framework",-14610,[],{"parent_slug":1998,"umbraco_path":3461,"umbraco_uuid":3462},"/HealthcareExcellenceCanada/Resources/ImprovingEquityInAccessToPalliativeCareCollaborativeEvaluationFramework","761f4ea3-7315-4221-9d1c-abe9d515ad60","f97a182e-72f9-432f-9a5d-f5b8bc77bc49","2025-11-18T19:00:40.786Z",[],[3467],{"path":3468,"name":3469,"lang":307,"published":293},"ressources/cadre-d-evaluation-du-projet-collaboratif-ameliorer-l-equite-dans-l-acces-aux-soins-palliatifs","Cadre d’évaluation du projet collaboratif Améliorer l’équité dans l’accès aux soins palliatifs",{"name":3471,"created_at":3472,"published_at":3473,"updated_at":3474,"id":3475,"uuid":3476,"content":3477,"slug":3551,"full_slug":3552,"sort_by_date":53,"position":3553,"tag_list":3554,"is_startpage":286,"parent_id":1996,"meta_data":3555,"group_id":3558,"first_published_at":3559,"release_id":53,"lang":301,"path":53,"alternates":3560,"default_full_slug":3552,"translated_slugs":3561},"Seniors’ Community Hub","2025-11-18T19:00:46.420Z","2026-01-20T19:22:52.963Z","2026-01-20T19:22:52.992Z",113880459005454,"36ec8088-14d2-4cf2-9d93-94fba1fd76bf",{"new":286,"seo":3478,"_uid":3480,"hero":3481,"type":174,"topics":3487,"content":3488,"audience":3549,"duration":16,"regional":3550,"component":1991},{"title":3471,"plugin":330,"description":3479},"The overarching goal of the Seniors’ Community Hub program is to transform primary care into a central hub to better meet the health and social needs of older adults and their caregivers.","5a38421c-663b-469a-895e-893fb7959d1f",[3482],{"_uid":3483,"file":3484,"image":3485,"title":3471,"format":16,"component":342,"description":3486,"key_learning":16,"prerequisite":16},"f7641560-3d95-4e2b-888e-542453e96525",[],{"id":2024,"filename":2025,"fieldtype":284},"The overarching goal of the Seniors’ Community Hub (SCH) program is to transform primary care into a central hub to better meet the health and social needs of older adults and their caregivers.",[69,91,32],[3489],{"_uid":3490,"content":3491,"component":394},"96f3efe7-ea24-4d1c-a279-aa0bbb71b7b3",[3492,3540],{"_uid":3493,"content":3494,"component":393},"8f07300f-8573-4fba-83ac-0354b5efd226",{"type":12,"content":3495},[3496,3501,3506,3511,3516],{"type":15,"attrs":3497,"content":3498},{"textAlign":53},[3499],{"text":3500,"type":357},"The SCH model of care was co-created by a geriatrician and a primary care doctor working in Alberta. The SCH program was implemented in partnership with the Edmonton Oliver Primary Care Network (EOPCN) in July 2016. It launched as a pilot program at the Misericordia Family Medicine Centre, one of EOPCN’s partner community-based family medicine clinics. Beginning in January 2019, the program expanded to serve patients within EOPCN’s larger network.",{"type":15,"attrs":3502,"content":3503},{"textAlign":53},[3504],{"text":3505,"type":357},"SCH’s target group is patients 65 years of age and over in the primary care provider’s patient roster or panel. Patients are invited to participate in the program if they have an electronic frailty index score of “mild to moderate” frailty.",{"type":15,"attrs":3507,"content":3508},{"textAlign":53},[3509],{"text":3510,"type":357},"The program encompasses a structured process for identifying, assessing and managing frailty. It encourages effective information sharing between patients, care providers and healthcare settings. Through SCH, patients and their caregivers gain community-based support to help prevent or alleviate caregiver burden.",{"type":15,"attrs":3512,"content":3513},{"textAlign":53},[3514],{"text":3515,"type":357},"Participating SCH patients have experienced improvements in several areas of health, including: functional status; frailty score; walk test score; quality of life; and self-reported domains of pain, mood, mobility and usual activities (EQ-5D). Reducing caregiver burden and reviewing the appropriateness of patient medications are other benefits of the program.",{"type":15,"attrs":3517,"content":3518},{"textAlign":53},[3519,3521,3534,3538],{"text":3520,"type":357},"This is one of the innovations being implemented as part of our ",{"text":3522,"type":357,"marks":3523},"Advancing Frailty Care in the Community",[3524],{"type":752,"attrs":3525},{"href":3526,"uuid":3527,"anchor":53,"custom":3528,"target":2135,"linktype":2061,"story":3529},"/programs/advancing-community-frailty-care","23a32a2d-928f-4e3f-acc8-9e56903354e5",{},{"name":3530,"id":3531,"uuid":3527,"slug":3532,"url":3533,"full_slug":3533,"_stopResolving":293},"Advancing Frailty Care in the Community ",124534046147856,"advancing-community-frailty-care","programs/advancing-community-frailty-care",{"text":3535,"type":357,"marks":3536}," ",[3537],{"type":948},{"text":3539,"type":357},"Collaborative.",{"_uid":3541,"file":3542,"link":3547,"label":3548,"linkType":2063,"component":2064,"linkLabel":16},"c81d7155-bf82-4680-88de-1cfabf26a838",{"id":3543,"alt":3544,"name":16,"focus":16,"title":3544,"source":16,"filename":3545,"copyright":16,"fieldtype":284,"meta_data":3546,"is_external_url":286},114291134220118,"Hub Innovationprofile E FINAL Ua","https://a-ca.storyblok.com/f/850807391887861/f2355c6119/hub-innovationprofile-e-final-ua.pdf",{},{"id":16,"url":16,"linktype":2061,"fieldtype":409,"cached_url":16}," Download the Seniors' Community Hub innovation profile",[122,129],[185,192,200],"seniors-community-hub","resources/seniors-community-hub",-14750,[],{"parent_slug":1998,"umbraco_path":3556,"umbraco_uuid":3557},"/HealthcareExcellenceCanada/Resources/SeniorsCommunityHub","80fc1df0-406a-4695-8f33-19538d540171","2da4f776-919d-4542-a508-dc55c4803205","2025-11-18T19:00:46.482Z",[],[3562],{"path":3563,"name":3564,"lang":307,"published":293},"ressources/centre-communautaire-des-aines","Centre communautaire des aînés",{"name":3566,"created_at":3567,"published_at":3568,"updated_at":3569,"id":3570,"uuid":3571,"content":3572,"slug":3816,"full_slug":3817,"sort_by_date":53,"position":3818,"tag_list":3819,"is_startpage":286,"parent_id":1996,"meta_data":3820,"group_id":3823,"first_published_at":3824,"release_id":53,"lang":301,"path":53,"alternates":3825,"default_full_slug":3817,"translated_slugs":3826},"Celebrating Everyday Safety Acts Activity Card","2025-11-18T19:00:48.024Z","2026-02-09T15:48:54.208Z","2026-02-09T15:48:54.272Z",113880465575440,"99ca1263-4b6e-4885-b338-febbcf553aa1",{"new":286,"seo":3573,"_uid":3575,"hero":3576,"type":174,"topics":3585,"Noindex":286,"content":3586,"audience":3814,"duration":16,"regional":3815,"component":1991},{"title":3566,"plugin":330,"description":3574},"This activity invites everyone involved in delivering or receiving care to recognize, share and celebrate actions that make care safer.","aa25a900-dd70-475d-a10c-eb3497b81af2",[3577],{"_uid":3578,"file":3579,"image":3580,"title":3566,"format":16,"component":342,"description":3574,"key_learning":16,"prerequisite":16},"f8c8da62-3dbd-4f71-83f3-184d16cf8fcf",[],{"id":3581,"alt":3582,"name":16,"focus":16,"title":3582,"source":16,"filename":3583,"copyright":16,"fieldtype":284,"meta_data":3584,"is_external_url":286},114296335887441,"CPSW 1080X720 Activity Card EN","https://a-ca.storyblok.com/f/850807391887861/8c3788ddb8/cpsw-1080x720-activity-card-en.png",{},[76,46,91],[3587,3704,3738,3750,3803],{"_uid":3588,"content":3589,"component":394},"cc0505a1-5263-4cef-9669-5928737a8990",[3590,3599,3607],{"_uid":3591,"content":3592,"component":393},"0cce97c9-9d72-4e28-8668-0875758250f1",{"type":12,"content":3593},[3594],{"type":15,"attrs":3595,"content":3596},{"textAlign":53},[3597],{"text":3598,"type":357},"This proactive approach enables us to explore, learn and act before harm occurs. It highlights the importance of recognizing and celebrating when, why and how things go well, rather than focusing on learning when things go wrong.",{"_uid":3600,"file":3601,"link":3606,"label":3566,"linkType":2063,"component":2064,"linkLabel":16},"3ffd0569-e6f2-4c87-8bea-b5ec56d733ae",{"id":3602,"alt":3603,"name":16,"focus":16,"title":3603,"source":16,"filename":3604,"copyright":16,"fieldtype":284,"meta_data":3605,"is_external_url":286},114296323447883,"CPSW Activity Card Interactive EN","https://a-ca.storyblok.com/f/850807391887861/1ebfa59702/cpsw-activity-card-interactive-en.pdf",{},{"id":16,"url":16,"linktype":2061,"fieldtype":409,"cached_url":16},{"_uid":3608,"content":3609,"component":393},"5eebf662-7911-428b-ae4a-74621362fd74",{"type":12,"content":3610},[3611,3616,3621,3658,3663,3668,3672,3677,3690],{"type":424,"attrs":3612,"content":3613},{"level":2148,"textAlign":53},[3614],{"text":3615,"type":357},"What are everyday safety acts?",{"type":15,"attrs":3617,"content":3618},{"textAlign":53},[3619],{"text":3620,"type":357},"Everyday safety acts can be simple, proactive behaviours that contribute to safer care. While they may seem small, their consistent use can have a big impact — and together, they help form the foundation of a safer healthcare system. Examples may include:",{"type":364,"content":3622},[3623,3630,3637,3644,3651],{"type":367,"content":3624},[3625],{"type":15,"attrs":3626,"content":3627},{"textAlign":53},[3628],{"text":3629,"type":357},"A care provider takes a moment to learn how a patient wants to be addressed, including name pronunciation and pronouns.",{"type":367,"content":3631},[3632],{"type":15,"attrs":3633,"content":3634},{"textAlign":53},[3635],{"text":3636,"type":357},"A care partner tells their primary care provider about an IT outage that delayed hospital discharge information.",{"type":367,"content":3638},[3639],{"type":15,"attrs":3640,"content":3641},{"textAlign":53},[3642],{"text":3643,"type":357},"A patient follows up on delayed test results, preventing a delay in their diagnosis.",{"type":367,"content":3645},[3646],{"type":15,"attrs":3647,"content":3648},{"textAlign":53},[3649],{"text":3650,"type":357},"A paramedic offers to remove their boots before entering a home, in line with cultural or spiritual practices.",{"type":367,"content":3652},[3653],{"type":15,"attrs":3654,"content":3655},{"textAlign":53},[3656],{"text":3657,"type":357},"A staff member responsible for purchasing supplies ensures they meet all safety standards.",{"type":424,"attrs":3659,"content":3660},{"level":2148,"textAlign":53},[3661],{"text":3662,"type":357},"Who this activity card is for",{"type":15,"attrs":3664,"content":3665},{"textAlign":53},[3666],{"text":3667,"type":357},"This activity can be used in a wide range of healthcare and community care settings. It is intended to inspire healthcare professionals, patients and care partners to be proactive about patient safety. By exploring, celebrating and spreading everyday safety acts, we can illustrate that small actions can have a big impact and that everyone can play a role in creating safer care.",{"type":424,"attrs":3669,"content":3670},{"level":2148,"textAlign":53},[3671],{"text":2196,"type":357},{"type":15,"attrs":3673,"content":3674},{"textAlign":53},[3675],{"text":3676,"type":357},"Too many people continue to experience harm in healthcare, and many voices are still left out of conversations that shape safer care. By making space for all voices — including those who may not see themselves in traditional safety roles — we can broaden our understanding of safety and harm and co-create solutions that drive real change together. When we listen to all voices, and support everyone’s contributions to patient safety, healthcare becomes safer, more inclusive and more effective for all.",{"type":15,"attrs":3678,"content":3679},{"textAlign":53},[3680,3682,3688],{"text":3681,"type":357},"Historically, patient safety efforts have focused mostly on measuring and responding to harm. However, safety is much more than the absence of harm. ",{"text":2100,"type":357,"marks":3683},[3684],{"type":752,"attrs":3685},{"href":2132,"uuid":2133,"anchor":53,"custom":3686,"target":2135,"linktype":2061,"story":3687},{},{"name":2100,"id":2137,"uuid":2133,"slug":2138,"url":2139,"full_slug":2139,"_stopResolving":293},{"text":3689,"type":357}," encourages us to look at the whole system to understand how to create lasting conditions for safer care. It’s about adopting proactive approaches to establishing safe conditions through every conversation, decision and action, and emphasizing that everyone has a role to play in actively shaping safer healthcare.",{"type":15,"attrs":3691,"content":3692},{"textAlign":53},[3693,3695,3702],{"text":3694,"type":357},"This activity builds on the ",{"text":3696,"type":357,"marks":3697},"One Safe Act",[3698],{"type":752,"attrs":3699},{"href":3700,"uuid":53,"anchor":53,"custom":3701,"target":407,"linktype":408},"https://www.auanet.org/guidelines-and-quality/quality-and-measurement/quality-improvement/engage-with-quality-improvement-and-patient-safety-(e-qips)/one-safe-act-works-in-progress",{},{"text":3703,"type":357}," (OSA) concept. In the United States, OSA was developed to foster personal and positive discussions about patient safety in perioperative teams. 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OSA is one approach shown to promote a positive safety culture and help mitigate burnout among healthcare professionals.",{"id":16,"_uid":3705,"link":3706,"image":3715,"title":3720,"video_id":16,"component":2695,"video_mp4":3721,"media_type":3723,"video_type":2699,"description":3724,"video_title":16,"video_mp4_thumbnail":3736},"38dad1dd-926e-424e-b446-ef57e6a8075b",[3707],{"_uid":3708,"file":3709,"label":3714,"component":2103},"e43f4dd0-3d43-4bee-9762-d3d323a9bf12",{"id":3710,"alt":3711,"name":16,"focus":16,"title":3711,"source":16,"filename":3712,"copyright":16,"fieldtype":284,"meta_data":3713,"is_external_url":286},114296415792230,"CPSW Stickynotes 8.5X11 EN","https://a-ca.storyblok.com/f/850807391887861/1bae9daa86/cpsw-stickynotes-85x11-en.pdf",{},"Download the cards",{"id":3716,"alt":3717,"name":16,"focus":16,"title":3717,"source":16,"filename":3718,"copyright":16,"fieldtype":284,"meta_data":3719,"is_external_url":286},114296399273054,"CPSW 1080X720 Cards EN 01","https://a-ca.storyblok.com/f/850807391887861/138a15bd27/cpsw-1080x720-cards-en-01.png",{}," “I see safer care in action when…” cards ",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":3722},{},"image",{"type":12,"content":3725},[3726,3731],{"type":15,"attrs":3727,"content":3728},{"textAlign":427},[3729],{"text":3730,"type":357},"Print and cut out these cards to highlight how people see safer care in action in your setting.  ",{"type":15,"attrs":3732,"content":3733},{"textAlign":427},[3734],{"text":3735,"type":357},"Size: 8.5 x 11 inches ",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":3737},{},{"id":16,"_uid":3739,"content":3740,"component":394},"8c7fb1fd-fdb7-4ca1-91d9-a074e6144ed8",[3741],{"_uid":3742,"content":3743,"component":393},"bd4c9ded-61e4-4196-9bd2-f6864ff2dccc",{"type":12,"content":3744},[3745],{"type":424,"attrs":3746,"content":3747},{"level":2148,"textAlign":53},[3748],{"text":3749,"type":357},"I see safer care in action when...",{"id":16,"_uid":3751,"items":3752,"component":3802},"8ea9a548-6a3c-4b8a-a0e1-a3f837d4000b",[3753,3766,3778,3790],{"_uid":3754,"image":3755,"quote":3757,"author":3764,"component":3765,"author_title":16},"9f26af02-594e-4e7b-83f5-7a4acd468646",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":3756},{},{"type":12,"content":3758},[3759],{"type":15,"attrs":3760,"content":3761},{"textAlign":53},[3762],{"text":3763,"type":357},"“Team members speak up about potential risks before they become issues.”","Quality and Performance Improvement Assistant, Ontario","quote-item",{"_uid":3767,"image":3768,"quote":3770,"author":3777,"component":3765,"author_title":16},"f1aedf54-c28e-48a5-9133-ff558a1c422e",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":3769},{},{"type":12,"content":3771},[3772],{"type":15,"attrs":3773,"content":3774},{"textAlign":53},[3775],{"text":3776,"type":357},"“When we actively listen to the needs and concerns of patients and families.”","Administrator (Prince Edward Island)",{"_uid":3779,"image":3780,"quote":3782,"author":3789,"component":3765,"author_title":16},"0c8da9f2-0263-4ca0-a673-3c2ad661ccae",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":3781},{},{"type":12,"content":3783},[3784],{"type":15,"attrs":3785,"content":3786},{"textAlign":53},[3787],{"text":3788,"type":357},"“Care providers acknowledge and address systemic barriers, tailor services to meet the cultural and historical realities of different communities and create space for community voices in decision-making.”","Consultant (Nova Scotia)",{"_uid":3791,"image":3792,"quote":3794,"author":3801,"component":3765,"author_title":16},"932ae539-2c7b-405b-b101-5de6d5e4a6cc",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":3793},{},{"type":12,"content":3795},[3796],{"type":15,"attrs":3797,"content":3798},{"textAlign":53},[3799],{"text":3800,"type":357},"“I see staff taking extra time and educating patients and their families and caregivers on what to expect during their visit and after their visit and really taking the time to ensure they understand their care plan. 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