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Their reflections guided the development of ",{"text":339,"type":363,"marks":370},[371],{"type":372,"attrs":373},"link",{"href":374,"uuid":375,"anchor":53,"custom":376,"target":377,"linktype":378,"story":379},"/resources/rethinking-patient-safety","3469e084-177f-495d-a5ec-7a7882bb627e",{},"_self","story",{"name":339,"id":380,"uuid":375,"slug":381,"url":382,"full_slug":382,"_stopResolving":291},113881326087952,"rethinking-patient-safety","resources/rethinking-patient-safety",{"text":384,"type":363}," – a new statement and discussion guide that offers a way of approaching patient safety where everyone can contribute to creating safer conditions and where all forms of healthcare harm are acknowledged, including those related to physical, psychological and cultural safety.","simple-richtext",{"_uid":387,"content":388,"component":385},"d4d30c1b-8b31-4282-9fd6-3d43881f4f91",{"type":12,"content":389},[390,397,402,407,439,444,449,454,459,467,472,479,484,491,496],{"type":391,"attrs":392,"content":394},"heading",{"level":393,"textAlign":53},2,[395],{"text":396,"type":363},"What’s inside",{"type":15,"attrs":398,"content":399},{"textAlign":53},[400],{"text":401,"type":363},"This short guide is built around HEC’s new statement on patient safety: “Everyone contributes to patient safety. 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Other harms include racism, discrimination based on abilities, age, sex, gender, religion and social class, as well as discrimination related to body size and mental health.",{"type":15,"attrs":455,"content":456},{"textAlign":53},[457],{"text":458,"type":363},"Patient safety is a shared responsibility that goes beyond the roles of managers, quality and patient safety leaders, and practitioners; it involves everyone, including patients, families and care partners. Recognizing how safety is interconnected for all stakeholders, individuals should actively engage by voicing concerns, participating in safety discussions and contributing to solutions. Rethinking Patient Safety highlights the importance of moving beyond just looking at past harm and adopting a proactive approach. 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These short summaries were co-developed with healthcare providers and organizations to help raise the profile of promising practices and generate discussion about how similar approaches could be adapted and applied elsewhere. The summaries offer details about:",{"type":408,"content":603},[604,611,618,625],{"type":411,"content":605},[606],{"type":15,"attrs":607,"content":608},{"textAlign":53},[609],{"text":610,"type":363},"How communities are implementing promising practices to increase retention of their healthcare workforce.",{"type":411,"content":612},[613],{"type":15,"attrs":614,"content":615},{"textAlign":53},[616],{"text":617,"type":363},"Key success factors for embedding community, staff and Indigenous partnerships into retention approaches.",{"type":411,"content":619},[620],{"type":15,"attrs":621,"content":622},{"textAlign":53},[623],{"text":624,"type":363},"Practices that promote improved work-life balance and wellness.",{"type":411,"content":626},[627],{"type":15,"attrs":628,"content":629},{"textAlign":53},[630],{"text":631,"type":363},"Strategies that healthcare leaders are using to engage staff to develop solutions.",{"type":391,"attrs":633,"content":634},{"level":393,"textAlign":53},[635],{"text":636,"type":363},"Why this work matters",{"type":15,"attrs":638,"content":639},{"textAlign":53},[640],{"text":641,"type":363},"There is a pressing need to support the healthcare workforce to strengthen and restore high-quality, safe care for everyone in Canada. 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Providers who work in northern, rural and remote communities have unique challenges and associated support needs, related to factors such as fewer onsite team members; geographic remoteness and associated weather and travel challenges; access to fewer providers, specialists and facilities, and to less equipment; a broader scope of practice compared with their urban counterparts; and a patient population that is — on average — more complex compared with patient populations in urban centres. ",{"type":15,"attrs":906,"content":907},{"textAlign":53},[908],{"text":909,"type":363},"In Spring 2023, HEC and the Canadian Institute for Health Information hosted a two-part webinar series to support this work. ",{"type":15,"attrs":911,"content":912},{"textAlign":53},[913],{"text":914,"type":363},"The webinars discussed:",{"type":408,"content":916},[917,924,931,938],{"type":411,"content":918},[919],{"type":15,"attrs":920,"content":921},{"textAlign":53},[922],{"text":923,"type":363},"Promising practices that other communities have implemented to increase the retention of their healthcare workforce.",{"type":411,"content":925},[926],{"type":15,"attrs":927,"content":928},{"textAlign":53},[929],{"text":930,"type":363},"Key success factors to embed community, staff and Indigenous partnerships into retention approaches.",{"type":411,"content":932},[933],{"type":15,"attrs":934,"content":935},{"textAlign":53},[936],{"text":937,"type":363},"Practices that promote improved work–life balance and wellness, which contribute to retention of the healthcare workforce.",{"type":411,"content":939},[940],{"type":15,"attrs":941,"content":942},{"textAlign":53},[943],{"text":944,"type":363},"Strategies that healthcare leaders are using to engage staff to develop solutions geared at retaining people in the healthcare workforce.",{"id":16,"_uid":946,"link":947,"image":948,"title":950,"video_id":951,"component":952,"video_mp4":953,"media_type":955,"video_type":956,"description":957,"video_title":966,"video_mp4_thumbnail":967},"5af8c87c-68db-431a-816c-3b383c59da86",[],{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":283,"meta_data":949},{},"Promising Practices That Support Retention of the Health Care Workforce in Northern, Rural and Remote Communities (Part One)","yE8ZoQqVkfE","text-media",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":283,"meta_data":954},{},"video","youtube",{"type":12,"content":958},[959,961],{"type":15,"attrs":960},{"textAlign":53},{"type":15,"attrs":962,"content":963},{"textAlign":53},[964],{"text":965,"type":363},"This webinar is part one of a two-part series, presented by Healthcare Excellence Canada and the Canadian Institute for Health Information. 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to provide safer maternal and newborn care.",{"type":15,"attrs":1054,"content":1055},{"textAlign":53},[1056],{"text":1057,"type":363},"The perspectives and experiences of patients, providers and researchers on the current patient safety challenges will be shared, as well as the supports and strategies to improve outcomes and experiences. This session will also identify what health care providers and leaders can do to improve First Nations, Inuit and Métis safety and health outcomes. 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","22132a9a-b319-4b10-9e58-b8536af6ea67",[1137],{"_uid":1138,"file":1139,"image":1140,"title":1125,"format":16,"component":348,"description":1143,"key_learning":16,"prerequisite":16},"b2472864-25e3-45ef-8ac6-31c731f2d772",[],{"id":1141,"filename":1142,"fieldtype":283},108534901744414,"https://a-ca.storyblok.com/f/850807391887861/670x450/0df79330c2/header-2-visual.png",{"type":12,"content":1144},[1145],{"type":15,"attrs":1146,"content":1147},{"textAlign":53},[1148],{"text":1134,"type":363},[91,84,62,39],[1151],{"_uid":1152,"content":1153,"component":533},"f30a25bd-2d8b-4de6-9754-de71d83a26e0",[1154,1173,1181],{"_uid":1155,"content":1156,"component":385},"cf73324c-f693-460f-869f-d8af10097742",{"type":12,"content":1157},[1158,1163,1168],{"type":15,"attrs":1159,"content":1160},{"textAlign":53},[1161],{"text":1162,"type":363},"March 19, 2020",{"type":15,"attrs":1164,"content":1165},{"textAlign":53},[1166],{"text":1167,"type":363},"To achieve the outcome of becoming more culturally competent, organizations need culturally competent individuals who are supported by intentional structures and effective processes.",{"type":15,"attrs":1169,"content":1170},{"textAlign":53},[1171],{"text":1172,"type":363},"This report examines cultural competency from both the perspective of the individual and of the organization. What stages of change does an individual go through on their cultural competency journey? And what can the organization implement to support their clients, leaders, managers and employees? Consider where your organization is on its journey toward cultural competency and explore how you can improve your structures and processes to see better outcomes.",{"_uid":1174,"file":1175,"link":1180,"label":1125,"linkType":507,"component":508,"linkLabel":16},"215c73ae-bc16-48e8-9a6f-0b37b6f15f83",{"id":1176,"alt":1177,"name":16,"focus":16,"title":1177,"source":16,"filename":1178,"copyright":16,"fieldtype":283,"meta_data":1179,"is_external_url":285},114291095951176,"Indigenous Cultural Competency Primer E FINAL Ua","https://a-ca.storyblok.com/f/850807391887861/4895275481/indigenous-cultural-competency-primer-e-final-ua.pdf",{},{"id":16,"url":16,"linktype":378,"fieldtype":506,"cached_url":16},{"_uid":1182,"content":1183,"component":385},"437de3b8-34c6-45f9-a0bb-29326ba3e356",{"type":12,"content":1184},[1185,1187],{"type":15,"attrs":1186},{"textAlign":53},{"type":15,"attrs":1188,"content":1189},{"textAlign":53},[1190],{"text":1191,"type":363},"This document was created by the Canadian Foundation for Healthcare Improvement which has now amalgamated with the Canadian Patient Safety Institute to become Healthcare Excellence Canada. There may still be references to the former organizations as well as their logos and visual identities.",[115,143,122,129,136,150],[185,192,200],"a-journey-we-walk-together-strengthening-indigenous-cultural-competency-in-health-organizations","resources/a-journey-we-walk-together-strengthening-indigenous-cultural-competency-in-health-organizations",-14190,[],{"parent_slug":543,"umbraco_uuid":1199},"4632ddcb-b00a-45ff-bb7d-648fe4bc0868","fe70187b-dc88-445a-ab5e-097e2bfdc530","2025-11-18T19:00:23.140Z",[],[1204],{"path":1205,"name":1206,"lang":305,"published":291},"ressources/cheminer-ensemble-renforcer-la-competence-culturelle-autochtone-dans-les-organismes-de-sante","Cheminer ensemble : renforcer la compétence culturelle autochtone dans les organismes de santé",{"name":1208,"created_at":1209,"published_at":1210,"updated_at":1211,"id":1212,"uuid":1213,"content":1214,"slug":1355,"full_slug":1356,"sort_by_date":53,"position":1357,"tag_list":1358,"is_startpage":285,"parent_id":541,"meta_data":1359,"group_id":1362,"first_published_at":1363,"release_id":53,"lang":299,"path":53,"alternates":1364,"default_full_slug":1356,"translated_slugs":1365},"Improving Equity in Access to Palliative Care Collaborative Evaluation Framework","2025-11-18T19:00:40.709Z","2026-02-23T18:47:17.300Z","2026-02-23T18:47:17.333Z",113880435613191,"ab63409c-fa17-4681-8d59-dc6ec0a838f8",{"new":285,"seo":1215,"_uid":1217,"hero":1218,"type":174,"topics":1232,"Noindex":285,"content":1233,"audience":1353,"duration":16,"regional":1354,"component":536},{"title":1208,"plugin":328,"description":1216},"This framework provides a flexible roadmap for evaluating initiatives aimed at improving access to equity-oriented palliative care.","8d1424b2-b70c-4edb-95a9-2754cc3796f4",[1219],{"_uid":1220,"file":1221,"image":1229,"title":1208,"format":16,"component":348,"description":1216,"key_learning":16,"prerequisite":16},"f9352e9c-c500-493d-8b6e-29edb8eb0820",[1222],{"_uid":1223,"file":1224,"label":1208,"component":342},"a30643d9-7684-4371-b787-c8531dcee997",{"id":1225,"alt":1226,"name":16,"focus":16,"title":1226,"source":16,"filename":1227,"copyright":16,"fieldtype":283,"meta_data":1228,"is_external_url":285},114292606814367,"IEAPC Evaluation Framework English WEB Final Ver 3","https://a-ca.storyblok.com/f/850807391887861/e763804b85/ieapc-evaluation-framework-english-web-final-ver-3.pdf",{},{"id":1230,"filename":1231,"fieldtype":283},114297456569708,"https://a-ca.storyblok.com/f/850807391887861/084049412e/general-image-three.jpg",[91,46,62],[1234],{"_uid":1235,"content":1236,"component":533},"05dbd818-73d3-4225-88be-5bf792261e71",[1237,1293,1348],{"_uid":1238,"content":1239,"component":385},"be7519cd-e21a-46b0-8b9e-1d322d8054eb",{"type":12,"content":1240},[1241,1246,1251,1288],{"type":15,"attrs":1242,"content":1243},{"textAlign":53},[1244],{"text":1245,"type":363},"The Improving Equity in Access to Palliative Care Evaluation Framework is a flexible roadmap for evaluating initiatives to improve access to equity-oriented palliative care.",{"type":15,"attrs":1247,"content":1248},{"textAlign":53},[1249],{"text":1250,"type":363},"The framework uses a decolonized approach to evaluating programs. 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In a program evaluation context, decolonization means confronting and challenging colonial evaluation practices and reflecting on the structure of evaluation (questions, design, data collection, analysis, knowledge sharing) and how project teams will tell the story.",{"type":15,"attrs":1303,"content":1304},{"textAlign":53},[1305],{"text":1306,"type":363},"Decolonization in program evaluation also includes recognizing Indigenous data sovereignty as a cornerstone of cultural resurgence and nation (re)building, which involves collecting data and using it with the intent to benefit First Nations, Inuit and Métis Peoples, families and communities. An urgent priority of decolonization is to eliminate discrimination and racism (includes anti-Indigenous racism) in the healthcare system and its effects on people experiencing homelessness or vulnerable housing.",{"type":391,"attrs":1308,"content":1309},{"level":393,"textAlign":53},[1310],{"text":1311,"type":363},"Who this framework is for",{"type":15,"attrs":1313,"content":1314},{"textAlign":53},[1315,1317,1329],{"text":1316,"type":363},"This framework was created to support organizations participating in the ",{"text":1318,"type":363,"marks":1319},"Improving Equity in Access to Palliative Care",[1320],{"type":372,"attrs":1321},{"href":1322,"uuid":1323,"anchor":53,"custom":1324,"target":377,"linktype":378,"story":1325},"/programs/improving-equity-in-access-to-palliative-care","a57a448f-4a8b-4c06-b2ad-a5872f325f97",{},{"name":1318,"id":1326,"uuid":1323,"slug":1327,"url":1328,"full_slug":1328,"_stopResolving":291},123451147150517,"improving-equity-in-access-to-palliative-care","programs/improving-equity-in-access-to-palliative-care",{"text":1330,"type":363}," collaborative to evaluate their initiatives. It may also be used by other organizations working to improve access to equity-oriented palliative care.",{"type":391,"attrs":1332,"content":1333},{"level":393,"textAlign":53},[1334],{"text":636,"type":363},{"type":15,"attrs":1336,"content":1337},{"textAlign":53},[1338,1340,1346],{"text":1339,"type":363},"The health outcomes of people experiencing homelessness or vulnerable housing are in stark contrast to the general population, with substantially greater risk of disease, morbidity and mortality. 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COVID-19 has only further exposed stark gaps in both care and equity. As healthcare organizations across the country work through different phases of the pandemic, we have an opportunity to expand the reach of successful innovations to build a system that is resilient, responsive, sustainable, and cares for all people equitably.",{"type":15,"attrs":1402,"content":1403},{"textAlign":53},[1404],{"text":1405,"type":363},"Pandemic Recovery and Resilience Self-Assessment and Toolkit helps guide healthcare leaders and policymakers to renew health systems strained by the pandemic and better prepare for future health emergencies. Informed by input from health leaders from across the country, the toolkit helps you assess your progress in nine priority areas. It also identifies options for moving ahead, highlighting innovative approaches that provide patient-focused solutions.",{"type":15,"attrs":1407,"content":1408},{"textAlign":53},[1409,1411,1417],{"text":1410,"type":363},"It is recommended that you download and save the PDF file to your system in order to enter and save results. This self-assessment and toolkit includes built-in features that are best experienced using an Adobe Reader with Java enabled. ",{"text":1412,"type":363,"marks":1413},"Download the Adobe Acrobat Reader",[1414],{"type":372,"attrs":1415},{"href":1416,"uuid":53,"anchor":53,"custom":53,"target":598,"linktype":599},"https://get.adobe.com/reader/",{"text":1418,"type":363},".",{"type":15,"attrs":1420,"content":1421},{"textAlign":53},[1422],{"text":1423,"type":363},"The nine areas include:",{"type":408,"content":1425},[1426,1433,1440,1447,1454,1461,1468,1475,1482],{"type":411,"content":1427},[1428],{"type":15,"attrs":1429,"content":1430},{"textAlign":53},[1431],{"text":1432,"type":363},"health human resources",{"type":411,"content":1434},[1435],{"type":15,"attrs":1436,"content":1437},{"textAlign":53},[1438],{"text":1439,"type":363},"backlogs of services",{"type":411,"content":1441},[1442],{"type":15,"attrs":1443,"content":1444},{"textAlign":53},[1445],{"text":1446,"type":363},"regional system integration",{"type":411,"content":1448},[1449],{"type":15,"attrs":1450,"content":1451},{"textAlign":53},[1452],{"text":1453,"type":363},"ongoing pandemic response and managing surge capacity",{"type":411,"content":1455},[1456],{"type":15,"attrs":1457,"content":1458},{"textAlign":53},[1459],{"text":1460,"type":363},"equity in population health",{"type":411,"content":1462},[1463],{"type":15,"attrs":1464,"content":1465},{"textAlign":53},[1466],{"text":1467,"type":363},"mental health and substance use",{"type":411,"content":1469},[1470],{"type":15,"attrs":1471,"content":1472},{"textAlign":53},[1473],{"text":1474,"type":363},"care of older adults",{"type":411,"content":1476},[1477],{"type":15,"attrs":1478,"content":1479},{"textAlign":53},[1480],{"text":1481,"type":363},"virtual care",{"type":411,"content":1483},[1484],{"type":15,"attrs":1485,"content":1486},{"textAlign":53},[1487],{"text":1488,"type":363},"patient partnership and engagement",{"type":15,"attrs":1490,"content":1491},{"textAlign":53},[1492],{"text":1493,"type":363},"Whether you work in a regional health authority or healthcare delivery system, or in a provincial, territorial, or federal health department, this toolkit is a simple self-assessment that helps you and your team quickly recognize what’s working, where the gaps are, and how you can move forward.",{"type":15,"attrs":1495,"content":1496},{"textAlign":53},[1497],{"text":1498,"type":363},"There is a tremendous opportunity to expand the reach of proven innovations and apply what’s working in other places. With more than 125 innovations included in the toolkit, we’ve prioritized approaches that are interconnected by each of the nine themes, meaning taking action in one area can help drive progress in others.",{"type":15,"attrs":1500,"content":1501},{"textAlign":53},[1502],{"text":1503,"type":363},"However, we’re not finished looking for more innovations, help us find additional tools and innovations that renew policy and practice to add to this growing inventory.",{"type":15,"attrs":1505,"content":1506},{"textAlign":53},[1507],{"text":1508,"type":363},"In the coming months, HEC will be building on this toolkit with further resources and learning opportunities. We also want to hear from you about the innovations and tools that are making a difference in your organization. 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These promising practices lead to improved safety, health and quality of life for those who remain at home. 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In this session, our speakers—from care providers to people with lived experiences—will discuss what safety looks like at home and in the community.",{"type":15,"attrs":2300,"content":2301},{"textAlign":53},[2302],{"text":2303,"type":363},"Participants will have an opportunity to learn about harm when providing and receiving health and social care in the home and community environment and promising practices that are improving the quality and safety of care.",{"type":391,"attrs":2305,"content":2306},{"level":1663,"textAlign":53},[2307],{"text":1062,"type":363},{"type":408,"content":2309},[2310,2317,2324,2331],{"type":411,"content":2311},[2312],{"type":15,"attrs":2313,"content":2314},{"textAlign":53},[2315],{"text":2316,"type":363},"Julie Diner, Harm Reduction Support Worker, Palliative Care Link, NorWest Community Health Centres",{"type":411,"content":2318},[2319],{"type":15,"attrs":2320,"content":2321},{"textAlign":53},[2322],{"text":2323,"type":363},"Ashley Mollison, Healthcare Excellence Canada Coach, Improving Equity in Access to Palliative Care and Enabling Aging in Place collaboratives",{"type":411,"content":2325},[2326],{"type":15,"attrs":2327,"content":2328},{"textAlign":53},[2329],{"text":2330,"type":363},"Micheline St-Hilaire, CEO, Actionmarguerite",{"type":411,"content":2332},[2333],{"type":15,"attrs":2334,"content":2335},{"textAlign":53},[2336],{"text":2337,"type":363},"Guylaine Ward, Directrice Générale, Les Résidences Lucien Saindon Inc.",{"type":391,"attrs":2339,"content":2340},{"level":1663,"textAlign":53},[2341],{"text":2083,"type":363},{"type":408,"content":2343},[2344],{"type":411,"content":2345},[2346],{"type":15,"attrs":2347,"content":2348},{"textAlign":53},[2349],{"text":2350,"type":363},"Andrea Piché, Senior Program Lead, Healthcare Excellence Canada",{"_uid":2352,"cards":2353,"title":2363,"content":2378,"component":675},"b8bb11b5-3d4d-4860-bbcf-37269930e5aa",[2354],{"_uid":2355,"link":2356,"image":2361,"title":2363,"component":662,"description":2364},"aa3bd6fa-2f48-4d9e-b473-1ac508dac722",[2357],{"_uid":2358,"link":2359,"label":1106,"component":1986},"f81986cf-88fa-4ce1-b9b2-f3d39542c636",{"id":16,"url":2360,"target":598,"linktype":599,"fieldtype":506,"cached_url":2360},"https://youtu.be/CjlMtj4D2Ek",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":283,"meta_data":2362},{},"Courageous Leadership: Enabling Safer Healthcare Environments",{"type":12,"content":2365},[2366,2371,2376],{"type":15,"attrs":2367,"content":2368},{"textAlign":53},[2369],{"text":2370,"type":363},"November 26, 2024, 12:00 p.m.-1:00 p.m. ET ",{"type":15,"attrs":2372,"content":2373},{"textAlign":53},[2374],{"text":2375,"type":363},"Discover what strategies you can use to help build trust and more effective communication to improve safety.",{"type":15,"attrs":2377},{"textAlign":53},{"type":12,"content":2379},[2380,2385,2390,2394,2417,2422],{"type":15,"attrs":2381,"content":2382},{"textAlign":53},[2383],{"text":2384,"type":363},"Courageous leadership is essential to creating environments where those delivering and receiving care feel safe speaking up and taking action to improve safety and reduce risk.",{"type":15,"attrs":2386,"content":2387},{"textAlign":53},[2388],{"text":2389,"type":363},"In this session, participants will hear from senior healthcare leaders on their current approach to creating safety within their organizations. Discover what strategies you can use as a leader to help build trust and more effective communication within your healthcare team including staff, patients, residents, clients and care partners.",{"type":391,"attrs":2391,"content":2392},{"level":1663,"textAlign":53},[2393],{"text":1062,"type":363},{"type":408,"content":2395},[2396,2403,2410],{"type":411,"content":2397},[2398],{"type":15,"attrs":2399,"content":2400},{"textAlign":53},[2401],{"text":2402,"type":363},"Dr. Katherine Chubbs, President & CEO, The Good Samaritan Society",{"type":411,"content":2404},[2405],{"type":15,"attrs":2406,"content":2407},{"textAlign":53},[2408],{"text":2409,"type":363},"Angela Morin, Patient Partner, Lead, Patient- and Family-Centred Care, Kingston Health Sciences Centre",{"type":411,"content":2411},[2412],{"type":15,"attrs":2413,"content":2414},{"textAlign":53},[2415],{"text":2416,"type":363},"Kelli O’Brien, Vice President, Quality and Health Learning System, NL Health Services",{"type":391,"attrs":2418,"content":2419},{"level":1663,"textAlign":53},[2420],{"text":2421,"type":363},"Co-hosts",{"type":408,"content":2423},[2424,2431],{"type":411,"content":2425},[2426],{"type":15,"attrs":2427,"content":2428},{"textAlign":53},[2429],{"text":2430,"type":363},"Ross Baker, PhD., Advisor for Rethinking Patient Safety, International Patient Safety Expert, Professor Emeritus, Institute of Health Policy, Management and Evaluation, University of Toronto",{"type":411,"content":2432},[2433],{"type":15,"attrs":2434,"content":2435},{"textAlign":53},[2436],{"text":2437,"type":363},"Denise McCuaig, Executive Director, Healthcare Transformation & Capacity Building, Healthcare Excellence Canada","Webinar Series",{"type":12,"content":2440},[2441],{"type":15,"attrs":2442,"content":2443},{"textAlign":53},[2444],{"text":2445,"type":363},"Webinars were held before, during and after Canadian Patient Safety Week 2024, focusing on experiences of healthcare harm from multiple perspectives and settings.",[129,150,143,115,122],"60 minutes each",[192,200,185],"webinar-series-broadening-our-understanding-of-harm-together","resources/webinar-series-broadening-our-understanding-of-harm-together",-17120,[],{"parent_slug":543,"umbraco_uuid":2454},"db89f6db-d7a3-4799-a990-61001bcc950a","dfe8f179-d009-4e48-bcad-5e50c8ce3525","2026-01-05T20:43:25.584Z",[],[2459],{"path":2460,"name":2461,"lang":305,"published":291},"ressources/serie-de-webinaires-approfondissons-ensemble-notre-comprehension-des-prejudices","Série de webinaires : Approfondissons ensemble notre compréhension des préjudices",{"name":2463,"created_at":2464,"published_at":2465,"updated_at":2466,"id":2467,"uuid":2468,"content":2469,"slug":2570,"full_slug":2571,"sort_by_date":53,"position":2572,"tag_list":2573,"is_startpage":285,"parent_id":541,"meta_data":2574,"group_id":2576,"first_published_at":2577,"release_id":53,"lang":299,"path":53,"alternates":2578,"default_full_slug":2571,"translated_slugs":2579},"Policy Guidance on Emergency Department Closures in Northern, Rural and Remote Regions","2025-11-18T19:05:01.958Z","2026-02-26T12:52:29.266Z","2026-02-26T12:52:29.309Z",113881505787716,"4add659a-5505-45e1-9d22-78b61680f0f9",{"new":285,"seo":2470,"_uid":2473,"hero":2474,"type":170,"topics":2494,"Noindex":285,"content":2495,"audience":2568,"duration":16,"regional":2569,"component":536},{"title":2471,"plugin":328,"description":2472},"Emergency Department Closures","Explore policy and practice options for delivering care when emergency departments close in northern, rural and remote communities.","6c0b928b-81ff-44d0-9f9d-bbb64a5ca9ca",[2475],{"_uid":2476,"file":2477,"image":2485,"title":2463,"format":16,"component":348,"description":2488,"key_learning":16,"prerequisite":16},"777c1f79-e3b0-4f0e-b8bb-3c1abcda6e4e",[2478],{"_uid":2479,"file":2480,"label":2463,"component":342},"b903f01e-e0cc-42f5-9c39-ee4fa372c26d",{"id":2481,"alt":2482,"name":16,"focus":16,"title":2482,"source":16,"filename":2483,"copyright":16,"fieldtype":283,"meta_data":2484,"is_external_url":285},114291687557089,"20230502 Emergencydepartmentclosures Policyguidance EN FA","https://a-ca.storyblok.com/f/850807391887861/7b3b6c53d4/20230502-emergencydepartmentclosures-policyguidance-en-fa.pdf",{},{"id":2486,"filename":2487,"fieldtype":283},114298799406788,"https://a-ca.storyblok.com/f/850807391887861/8ae13c2620/2023-edclosurespolicyguidance-tile.png",{"type":12,"content":2489},[2490],{"type":15,"attrs":2491,"content":2492},{"textAlign":53},[2493],{"text":2472,"type":363},[84,18,39,62],[2496],{"_uid":2497,"content":2498,"component":533},"706d4192-0ee4-47ed-9dfc-a8a58093c68a",[2499,2563],{"_uid":2500,"content":2501,"component":385},"953d16c4-a3f7-4fe5-9136-d09fc563f251",{"type":12,"content":2502},[2503,2508,2513,2518,2544,2548,2553,2558],{"type":15,"attrs":2504,"content":2505},{"textAlign":53},[2506],{"text":2507,"type":363},"June 2023",{"type":15,"attrs":2509,"content":2510},{"textAlign":53},[2511],{"text":2512,"type":363},"On February 1, 2023, Healthcare Excellence Canada convened diverse participants from nine provinces and territories to explore policy options for improving emergency department care and addressing closures. Patient partners, frontline providers, health leaders, regulatory bodies, national associations and policy-makers in government all joined in the collaborative discussion. This report synthesizes these discussions and highlights opportunities for responsive ways to deliver care to residents of northern, rural and remote communities.",{"type":15,"attrs":2514,"content":2515},{"textAlign":53},[2516],{"text":2517,"type":363},"The report presents three key insights about how to prevent or mitigate emergency department closures in these communities:",{"type":2519,"attrs":2520,"content":2522},"ordered_list",{"order":2521},1,[2523,2530,2537],{"type":411,"content":2524},[2525],{"type":15,"attrs":2526,"content":2527},{"textAlign":53},[2528],{"text":2529,"type":363},"A stable, experienced and sustainable workforce: Strategies to support communities in training, retaining and supporting their workforce can contribute to avoiding service disruptions.",{"type":411,"content":2531},[2532],{"type":15,"attrs":2533,"content":2534},{"textAlign":53},[2535],{"text":2536,"type":363},"Connections to timely and appropriate care: Supporting local health resources to build capacity in primary and community services can reduce pressures on emergency departments and ensure more timely access to appropriate care.",{"type":411,"content":2538},[2539],{"type":15,"attrs":2540,"content":2541},{"textAlign":53},[2542],{"text":2543,"type":363},"Health service design that reflects community voices and new models of care: A co-design process facilitating locally driven solutions and expanding access to culturally safe services will help meet the needs of northern, rural and remote populations.",{"type":391,"attrs":2545,"content":2546},{"level":393,"textAlign":53},[2547],{"text":636,"type":363},{"type":15,"attrs":2549,"content":2550},{"textAlign":53},[2551],{"text":2552,"type":363},"The sustainability and stability of emergency department services in northern, rural and remote areas in Canada has been an issue for health leaders and health system planners for several decades. Changing demographics, sub-optimally connected health system structures, rising costs of providing care and challenges maintaining the health workforce have contributed to intermittent and sometimes permanent closures of emergency departments in small communities.",{"type":15,"attrs":2554,"content":2555},{"textAlign":53},[2556],{"text":2557,"type":363},"Smaller populations and smaller teams can make the sustainability of services more precarious, requiring creative solutions to optimize resources and support care needs. Solutions will require strategic investments, new roles and types of providers, close attention to the issue of recruiting international graduates and appropriate use of technology.",{"type":15,"attrs":2559,"content":2560},{"textAlign":53},[2561],{"text":2562,"type":363},"As health systems incorporate adaptations emerging from the pandemic, there is opportunity to catalyze creative approaches to the delivery of care. Agile leadership, in combination with an inclusive approach to innovation that focuses on the needs of communities, will assist in implementing responsive policies and practices.",{"_uid":2564,"file":2565,"link":2567,"label":2463,"linkType":507,"component":508,"linkLabel":16},"97fcf08a-8c91-4817-b0fb-7352fd9a254c",{"id":2481,"alt":2482,"name":16,"focus":16,"title":2482,"source":16,"filename":2483,"copyright":16,"fieldtype":283,"meta_data":2566,"is_external_url":285},{},{"id":16,"url":16,"linktype":378,"fieldtype":506,"cached_url":16},[129,150],[185],"policy-guidance-on-emergency-department-closures-in-northern-rural-and-remote-regions","resources/policy-guidance-on-emergency-department-closures-in-northern-rural-and-remote-regions",-17370,[],{"parent_slug":543,"umbraco_uuid":2575},"f1b10c27-629b-4a7b-ac94-698ce0ae595f","b6eb69e3-e42b-48a5-acff-3ea571680b68","2025-11-18T19:05:02.104Z",[],[2580],{"path":2581,"name":2582,"lang":305,"published":291},"ressources/recommandations-strategiques-sur-la-fermeture-de-services-d-urgence-dans-les-regions-nordiques-rurales-et-eloignees","Recommandations stratégiques sur la fermeture de services d’urgence dans les régions nordiques, rurales et éloignées",13,1776087522233]