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The series brought together 23 stakeholders over two sessions ranging from patients and caregivers to health system leaders, to data specialists, to government policymakers.",{"type":15,"attrs":540,"content":541},{"textAlign":53},[542],{"text":543,"type":353},"Through facilitated discussions, participants explored this question: What principles and/or processes are necessary to support co-design and collaboration among those designing LTC policies and directives (including long-term care acts, legislation and inspection programs), those responsible for translating and implementing LTC policy/directives and legislative requirements, and those providing, participating in, and experiencing care in LTC settings?",{"type":15,"attrs":545,"content":546},{"textAlign":53},[547],{"text":548,"type":353},"The overall objectives for the policy lab series were the following:",{"type":381,"content":550},[551,558,565],{"type":384,"content":552},[553],{"type":15,"attrs":554,"content":555},{"textAlign":53},[556],{"text":557,"type":353},"understand the experiences of the various user groups in LTC including residents, families and caregivers; care managers; direct care staff; and policy-makers.",{"type":384,"content":559},[560],{"type":15,"attrs":561,"content":562},{"textAlign":53},[563],{"text":564,"type":353},"explore the needs of these different groups when it comes to the development, implementation and evaluation of policies in LTC settings; and",{"type":384,"content":566},[567],{"type":15,"attrs":568,"content":569},{"textAlign":53},[570],{"text":571,"type":353},"design policy processes/approaches that enable co-design of policy/standards for LTC, that support resident-centred approaches to care.",{"type":15,"attrs":573,"content":574},{"textAlign":53},[575],{"text":576,"type":353},"Two key knowledge products resulted from the policy lab process and are shared to support improvements to long-term care:",{"type":578,"attrs":579,"content":581},"heading",{"level":580,"textAlign":53},2,[582],{"text":583,"type":353},"Ideal policy making process",{"type":15,"attrs":585,"content":586},{"textAlign":53},[587],{"text":588,"type":353},"Through the course of their discussions, policy lab participants developed guidelines/recommendations for how to develop LTC policies that reflect the perspectives of those who provide and who experience care. These guidelines can be used to enable co-design of resident-centred policy in various contexts or jurisdictions.",{"type":15,"attrs":590,"content":591},{"textAlign":53},[592],{"text":593,"type":353},"The table below displays the ‘ideal’ policy making process which was articulated by the policy lab participants.",{"_uid":595,"file":596,"link":601,"label":602,"linkType":478,"component":479,"linkLabel":16},"8934c121-2d31-46ef-ac3b-d418d845d065",{"id":597,"alt":598,"name":16,"focus":16,"title":598,"source":16,"filename":599,"copyright":16,"fieldtype":283,"meta_data":600,"is_external_url":285},114290890065699,"Process Map Policy EN","https://a-ca.storyblok.com/f/850807391887861/e8fedddf04/process-map-policy-en.pdf",{"alt":598,"title":598,"source":16,"copyright":16},{"id":16,"url":16,"linktype":476,"fieldtype":477,"cached_url":16},"Process Map",{"_uid":604,"content":605,"component":467},"922c6a05-8383-4d1e-bf8d-5a27421164e5",{"type":12,"content":606},[607,612],{"type":578,"attrs":608,"content":609},{"level":580,"textAlign":53},[610],{"text":611,"type":353},"Legislative table",{"type":15,"attrs":613,"content":614},{"textAlign":53},[615],{"text":616,"type":353},"As the need for reform in LTC policies and practices becomes increasingly apparent, navigating the complexities of policy development and implementation remains a challenge. Our legislative table simplifies this process by enabling you to quickly identify policy authors and their most recent amendments. We recognize the importance of including the perspectives of both care providers and recipients to ensure resident-centered care. With the legislative table, you can gain a deeper understanding of LTC policies, fostering informed decision-making and advocacy for positive change.",{"_uid":618,"file":619,"link":624,"label":611,"linkType":478,"component":479,"linkLabel":16},"d9e60451-ea76-43ea-9f9e-328e1d7f9828",{"id":620,"alt":621,"name":16,"focus":16,"title":621,"source":16,"filename":622,"copyright":16,"fieldtype":283,"meta_data":623,"is_external_url":285},114290886010657,"Legislative Table EN","https://a-ca.storyblok.com/f/850807391887861/168947ce8d/legislative-table-en.pdf",{"alt":621,"title":621,"source":16,"copyright":16},{"id":16,"url":16,"linktype":476,"fieldtype":477,"cached_url":16},[143,136,150],[185,192,200],"long-term-care-policy-lab","resources/long-term-care-policy-lab",-16750,[],{"parent_slug":490,"umbraco_path":632,"umbraco_uuid":633},"/HealthcareExcellenceCanada/Resources/LongTermCarePolicyLab","c18db410-1153-4241-b45a-cb676bdae632","e787e226-1c7d-47f0-a608-b47c80e594ee","2025-11-18T19:04:36.318Z",[],[638],{"path":639,"name":640,"lang":305,"published":291},"ressources/resultats-du-laboratoire-des-politiques-en-soins-de-longue-duree-sld","Résultats du Laboratoire des politiques en soins de longue durée (SLD)",{"name":642,"created_at":643,"published_at":644,"updated_at":645,"id":646,"uuid":647,"content":648,"slug":1635,"full_slug":1636,"sort_by_date":53,"position":1637,"tag_list":1638,"is_startpage":285,"parent_id":488,"meta_data":1639,"group_id":1642,"first_published_at":1643,"release_id":53,"lang":299,"path":53,"alternates":1644,"default_full_slug":1636,"translated_slugs":1645},"Engaging Patients in Patient Safety – a Canadian Guide","2025-11-18T19:04:41.167Z","2026-02-24T17:10:42.124Z","2026-02-24T17:10:42.239Z",113881420570413,"6b1655df-9d02-45e3-9d11-66f07ce31af4",{"new":285,"seo":649,"_uid":651,"hero":652,"type":170,"topics":675,"Noindex":285,"content":676,"audience":1633,"duration":16,"regional":1634,"component":483},{"title":642,"plugin":328,"description":650},"Engaging Patients in Patient Safety is a Canadian Guide packed with useful information written by and for patients, providers, and leaders.","e4406f2b-f7b9-443e-a3bb-434fdff6e204",[653],{"_uid":654,"file":655,"image":665,"title":642,"format":16,"component":338,"description":669,"key_learning":16,"prerequisite":16},"c3cfcbb0-e172-47b2-bd86-60c8c98c413b",[656],{"_uid":657,"file":658,"label":663,"component":664},"d6c6eaba-9ba1-4644-9f96-b4e7ee6ff4aa",{"id":659,"alt":660,"name":16,"focus":16,"title":660,"source":16,"filename":661,"copyright":16,"fieldtype":283,"meta_data":662,"is_external_url":285},114291904718873,"Engagingpatientsinpatientsafety EN 2020 FINAL Ua","https://a-ca.storyblok.com/f/850807391887861/9b30beef60/engagingpatientsinpatientsafety-en-2020-final-ua.pdf",{},"Engaging Patients in Patient Safety","simple-file",{"id":666,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":667,"copyright":16,"fieldtype":283,"meta_data":668,"is_external_url":285},138976225850732,"https://a-ca.storyblok.com/f/850807391887861/1500x1000/f6c7e434b0/shapes-3.webp",{},{"type":12,"content":670},[671],{"type":15,"attrs":672,"content":673},{"textAlign":53},[674],{"text":650,"type":353},[46,32,76,84],[677,907,947],{"_uid":678,"content":679,"component":480},"516a58c5-b3bb-4169-b59f-dae1cb3bb61c",[680,752,902],{"_uid":681,"content":682,"component":467},"f35ab5b1-944d-45b0-8203-003d676434d9",{"type":12,"content":683},[684,689,694,699,704,727,732,737,742,747],{"type":15,"attrs":685,"content":686},{"textAlign":53},[687],{"text":688,"type":353},"When healthcare providers work closely with patients and their families, the healthcare system is safer, and patients have better experiences and health outcomes – as demonstrated by emerging evidence.",{"type":578,"attrs":690,"content":691},{"level":580,"textAlign":53},[692],{"text":693,"type":353},"What does patient engagement look like?",{"type":15,"attrs":695,"content":696},{"textAlign":53},[697],{"text":698,"type":353},"Engagement work can be challenging and uncomfortable at first. But finding innovative ways to work together will benefit everyone.",{"type":15,"attrs":700,"content":701},{"textAlign":53},[702],{"text":703,"type":353},"Engagement with patients and families includes:",{"type":381,"content":705},[706,713,720],{"type":384,"content":707},[708],{"type":15,"attrs":709,"content":710},{"textAlign":53},[711],{"text":712,"type":353},"Program and service design and delivery",{"type":384,"content":714},[715],{"type":15,"attrs":716,"content":717},{"textAlign":53},[718],{"text":719,"type":353},"Monitoring, evaluating, policy and priority setting",{"type":384,"content":721},[722],{"type":15,"attrs":723,"content":724},{"textAlign":53},[725],{"text":726,"type":353},"Governance",{"type":15,"attrs":728,"content":729},{"textAlign":53},[730],{"text":731,"type":353},"Providers, patients and leaders all have a role to play.",{"type":15,"attrs":733,"content":734},{"textAlign":53},[735],{"text":736,"type":353},"Providers may need to let go of control, change behaviours to actively listen to what patients are saying and take additional time to understand the patient perspective. They’ll also need more effective ways to brainstorm ideas together, build trust and incorporate different perspectives.",{"type":15,"attrs":738,"content":739},{"textAlign":53},[740],{"text":741,"type":353},"Patients need to be encouraged to participate more actively in decisions about their care.",{"type":15,"attrs":743,"content":744},{"textAlign":53},[745],{"text":746,"type":353},"Leaders must support all of this work by revising their practices to embed patient engagement in their procedures, policies and structures.",{"type":15,"attrs":748,"content":749},{"textAlign":53},[750],{"text":751,"type":353},"We invite you to join us in advancing patient safety through patient and family engagement.",{"_uid":753,"content":754,"component":467},"a9684446-7c7f-48ab-9cf5-527fac055163",{"type":12,"content":755},[756,761,766,771,776,781,818,823,828,833,884],{"type":15,"attrs":757,"content":758},{"textAlign":53},[759],{"text":760,"type":353},"We update this resource regularly. To ensure you are accessing the most up-to-date version, we recommend that you bookmark this page for future reference.",{"type":578,"attrs":762,"content":763},{"level":580,"textAlign":53},[764],{"text":765,"type":353},"What is the purpose of the guide?",{"type":15,"attrs":767,"content":768},{"textAlign":53},[769],{"text":770,"type":353},"The purpose of this guide is to help patients and families, providers and leaders work more effectively together to improve patient safety. The guide is an extensive resource that is based on evidence and leading practices.",{"type":578,"attrs":772,"content":773},{"level":580,"textAlign":53},[774],{"text":775,"type":353},"Who is this guide for?",{"type":15,"attrs":777,"content":778},{"textAlign":53},[779],{"text":780,"type":353},"This guide is for anyone involved with patient safety and interested in engagement, including:",{"type":381,"content":782},[783,790,797,804,811],{"type":384,"content":784},[785],{"type":15,"attrs":786,"content":787},{"textAlign":53},[788],{"text":789,"type":353},"Patients and families interested in how to partner in their own care to ensure safety",{"type":384,"content":791},[792],{"type":15,"attrs":793,"content":794},{"textAlign":53},[795],{"text":796,"type":353},"Patient partners interested in how to help improve patient safety",{"type":384,"content":798},[799],{"type":15,"attrs":800,"content":801},{"textAlign":53},[802],{"text":803,"type":353},"Providers interested in creating collaborative care relationships with patients and families",{"type":384,"content":805},[806],{"type":15,"attrs":807,"content":808},{"textAlign":53},[809],{"text":810,"type":353},"Managers and leaders responsible for patient engagement, patient safety and/or quality improvement",{"type":384,"content":812},[813],{"type":15,"attrs":814,"content":815},{"textAlign":53},[816],{"text":817,"type":353},"Anyone interested in partnering with patients to develop care programs and systems.",{"type":15,"attrs":819,"content":820},{"textAlign":53},[821],{"text":822,"type":353},"While the guide focuses primarily on patient safety, many engagement practices apply to other areas, including quality, research and education. The guide is designed to support patient engagement across the healthcare sector.",{"type":578,"attrs":824,"content":825},{"level":580,"textAlign":53},[826],{"text":827,"type":353},"What is included in the guide?",{"type":15,"attrs":829,"content":830},{"textAlign":53},[831],{"text":832,"type":353},"In this guide you will find:",{"type":381,"content":834},[835,842,849,856,863,870,877],{"type":384,"content":836},[837],{"type":15,"attrs":838,"content":839},{"textAlign":53},[840],{"text":841,"type":353},"Evidence-based guidance",{"type":384,"content":843},[844],{"type":15,"attrs":845,"content":846},{"textAlign":53},[847],{"text":848,"type":353},"Practical patient engagement practices",{"type":384,"content":850},[851],{"type":15,"attrs":852,"content":853},{"textAlign":53},[854],{"text":855,"type":353},"Consolidated information, resources and tools",{"type":384,"content":857},[858],{"type":15,"attrs":859,"content":860},{"textAlign":53},[861],{"text":862,"type":353},"Supporting evidence and examples from across Canada",{"type":384,"content":864},[865],{"type":15,"attrs":866,"content":867},{"textAlign":53},[868],{"text":869,"type":353},"Experiences from patients and families, providers and leaders",{"type":384,"content":871},[872],{"type":15,"attrs":873,"content":874},{"textAlign":53},[875],{"text":876,"type":353},"Probing questions about how to strengthen current approaches",{"type":384,"content":878},[879],{"type":15,"attrs":880,"content":881},{"textAlign":53},[882],{"text":883,"type":353},"Strategies and policies to meet standards and organizational practice requirements.",{"type":15,"attrs":885,"content":886},{"textAlign":53},[887,892,894,896,900],{"text":888,"type":353,"marks":889},"Citation:",[890],{"type":891},"bold",{"type":893},"hard_break",{"text":895,"type":353},"Patient Engagement Action Team. 2017.",{"text":642,"type":353,"marks":897},[898],{"type":899},"italic",{"text":901,"type":353},". HEC. Last modified December 2019.",{"_uid":903,"file":904,"link":906,"label":663,"linkType":478,"component":479,"linkLabel":16},"a3f2c980-14c0-4b6c-ad10-c391293bdd68",{"id":659,"alt":660,"name":16,"focus":16,"title":660,"source":16,"filename":661,"copyright":16,"fieldtype":283,"meta_data":905,"is_external_url":285},{},{"id":16,"url":16,"linktype":476,"fieldtype":477,"cached_url":16},{"_uid":908,"title":909,"component":910,"description":911,"partners_list":918},"e7bfa257-dd22-4b1a-9ebf-bbd8c17ff8dc","Partners","partners-list",{"type":12,"content":912},[913],{"type":15,"attrs":914,"content":915},{"textAlign":53},[916],{"text":917,"type":353},"Because of the key role accreditation plays in establishing patient engagement as a core feature of healthcare, the guide is closely aligned with the standards established by the Health Standards Organization (HSO)/Accreditation Canada. Throughout the guide, the HSO logo indicates the points of alignment.",[919,929,938],{"_uid":920,"link":921,"image":922,"component":927,"partner_name":928},"db49a4ff-6287-45da-a291-e7157a3e2bc6",[],{"id":923,"alt":924,"name":16,"focus":16,"title":924,"source":16,"filename":925,"copyright":16,"fieldtype":283,"meta_data":926,"is_external_url":285},114299152314143,"Atlantic Collaborative Logo","https://a-ca.storyblok.com/f/850807391887861/c05f0ccb5b/atlantic-collaborative-logo.jpg",{},"partners-item","Atlantic Collaborative",{"_uid":930,"link":931,"image":932,"component":927,"partner_name":937},"076872ad-9254-4a8d-b634-7a5b1b7f5e0c",[],{"id":933,"alt":934,"name":16,"focus":16,"title":934,"source":16,"filename":935,"copyright":16,"fieldtype":283,"meta_data":936,"is_external_url":285},114299156221729,"Helth Quality Ontario Logo","https://a-ca.storyblok.com/f/850807391887861/8d747eae6e/helth-quality-ontario-logo.jpg",{},"Health Quality Ontario",{"_uid":939,"link":940,"image":941,"component":927,"partner_name":946},"9580a49a-02f8-497e-af59-8ac30786c6d2",[],{"id":942,"alt":943,"name":16,"focus":16,"title":943,"source":16,"filename":944,"copyright":16,"fieldtype":283,"meta_data":945,"is_external_url":285},114300519825531,"Pfpsc","https://a-ca.storyblok.com/f/850807391887861/87607b8c76/pfpsc.png",{},"Patients for Patient Safety Canada",{"id":948,"_uid":949,"content":950,"component":480},"Glossary","1deae1cc-8408-44e6-9484-be902445a00e",[951],{"_uid":952,"content":953,"component":467},"9bb6f300-25f7-4586-8d21-6b452e878d14",{"type":12,"content":954},[955,960,970,979,988,997,1006,1015,1024,1047,1052,1079,1088,1097,1106,1115,1124,1131,1155,1171,1180,1189,1198,1221,1230,1239,1248,1256,1290,1303,1312,1369,1378,1387,1396,1403,1416,1429,1438,1447,1471,1484,1493,1498],{"type":578,"attrs":956,"content":957},{"level":580,"textAlign":53},[958],{"text":959,"type":353},"Glossary of Terms",{"type":15,"attrs":961,"content":962},{"textAlign":53},[963,965,968],{"text":964,"type":353},"This Glossary defines and describes the terms used in the ",{"text":642,"type":353,"marks":966},[967],{"type":891},{"text":969,"type":353},". When appropriate, use your organization's preferred or commonly used terms.",{"type":15,"attrs":971,"content":972},{"textAlign":53},[973,977],{"text":974,"type":353,"marks":975},"Accreditation: ",[976],{"type":891},{"text":978,"type":353},"A self-assessment and external peer assessment process used by health and social service organizations to accurately assess performance levels against established standards, and to implement ways to continuously improve.",{"type":15,"attrs":980,"content":981},{"textAlign":53},[982,986],{"text":983,"type":353,"marks":984},"Culture of safety: ",[985],{"type":891},{"text":987,"type":353},"Culture is \"the way we do things around here.\" Culture refers to people's shared values (what is important) and beliefs (what is held to be true), which interact with an organization's structure or system to produce behavioural norms (what people do).",{"type":15,"attrs":989,"content":990},{"textAlign":53},[991,995],{"text":992,"type":353,"marks":993},"Positive safety culture: ",[994],{"type":891},{"text":996,"type":353},"Communication is open and honest, there is mutual respect and trust among providers and patients, people are comfortable reporting safety concerns, and there are fair and just processes in place to examine, address, and learn from failures.",{"type":15,"attrs":998,"content":999},{"textAlign":53},[1000,1004],{"text":1001,"type":353,"marks":1002},"Disclosure: ",[1003],{"type":891},{"text":1005,"type":353},"A formal process to openly discuss a patient safety incident with the patient, their family, and members of the healthcare organization.",{"type":15,"attrs":1007,"content":1008},{"textAlign":53},[1009,1013],{"text":1010,"type":353,"marks":1011},"Engagement: ",[1012],{"type":891},{"text":1014,"type":353},"An approach to encourage the people most impacted to participate actively in defining their issues of concern, and help decide, plan, deliver, implement, evaluate, and improve initiatives, processes, and/or policies. Ongoing engagement involves developing and sustaining constructive relationships, building strong, active partnerships at various levels across the healthcare system, and holding a meaningful dialogue with partners. Types of engagement include surveys, consultations, and shared decision making, as described in the spectrum of engagement. Effective engagement is goal-focused, decision-oriented and values-based.",{"type":15,"attrs":1016,"content":1017},{"textAlign":53},[1018,1022],{"text":1019,"type":353,"marks":1020},"Patient engagement: ",[1021],{"type":891},{"text":1023,"type":353},"An approach to involve patients, families, and/or patient partners in:",{"type":381,"content":1025},[1026,1033,1040],{"type":384,"content":1027},[1028],{"type":15,"attrs":1029,"content":1030},{"textAlign":53},[1031],{"text":1032,"type":353},"Their own healthcare",{"type":384,"content":1034},[1035],{"type":15,"attrs":1036,"content":1037},{"textAlign":53},[1038],{"text":1039,"type":353},"The design, delivery, evaluation of health services",{"type":384,"content":1041},[1042],{"type":15,"attrs":1043,"content":1044},{"textAlign":53},[1045],{"text":1046,"type":353},"A way that fits their circumstances",{"type":15,"attrs":1048,"content":1049},{"textAlign":53},[1050],{"text":1051,"type":353},"Patients' experiential knowledge is recognized; and power is shared in ongoing, meaningful, constructive relationships at all system levels:",{"type":381,"content":1053},[1054,1065,1072],{"type":384,"content":1055},[1056],{"type":15,"attrs":1057,"content":1058},{"textAlign":53},[1059],{"text":1060,"type":353,"marks":1061},"Direct care",[1062],{"type":1063,"attrs":1064},"textStyle",{"color":16},{"type":384,"content":1066},[1067],{"type":15,"attrs":1068,"content":1069},{"textAlign":53},[1070],{"text":1071,"type":353},"Healthcare organization (service design, governance)",{"type":384,"content":1073},[1074],{"type":15,"attrs":1075,"content":1076},{"textAlign":53},[1077],{"text":1078,"type":353},"Health system (setting priorities and policies)",{"type":15,"attrs":1080,"content":1081},{"textAlign":53},[1082,1086],{"text":1083,"type":353,"marks":1084},"Public engagement: ",[1085],{"type":891},{"text":1087,"type":353},"involving the public/ citizens before or after they access the healthcare system (e.g. make healthy and informed decisions regarding care)",{"type":15,"attrs":1089,"content":1090},{"textAlign":53},[1091,1095],{"text":1092,"type":353,"marks":1093},"Spectrum (continuum, levels) of engagement: ",[1094],{"type":891},{"text":1096,"type":353},"The range of ways patient engagement takes place. It can span from input and consultation to shared leadership, accountability, and decision making.",{"type":15,"attrs":1098,"content":1099},{"textAlign":53},[1100,1104],{"text":1101,"type":353,"marks":1102},"Evaluation: ",[1103],{"type":891},{"text":1105,"type":353},"Collecting, analyzing, and using data and information to understand how a project, program, or policy is progressing and/or what is its impact on individuals, organizations, and/or society. Evaluation often measures success or importance in relation to goals, objectives, and needs.",{"type":15,"attrs":1107,"content":1108},{"textAlign":53},[1109,1113],{"text":1110,"type":353,"marks":1111},"Incident analysis (or root cause analysis): ",[1112],{"type":891},{"text":1114,"type":353},"Structured, rigorous, often legally-protected and confidential process to review a patient safety incident. It identifies what happened, how, why it happened, what can be done to reduce the risk of recurrence and make care safer, and what was learned. It examines the whole system of care to identify the factors that contributed to the patient safety incident.",{"type":15,"attrs":1116,"content":1117},{"textAlign":53},[1118,1122],{"text":1119,"type":353,"marks":1120},"Incident management: ",[1121],{"type":891},{"text":1123,"type":353},"Various actions and processes required immediately and on an ongoing basis following a patient safety incident. It includes immediate response, disclosure, incident analysis, sharing and learning.",{"type":15,"attrs":1125,"content":1126},{"textAlign":53},[1127],{"text":1128,"type":353,"marks":1129},"Patient and family:",[1130],{"type":891},{"type":381,"content":1132},[1133,1144],{"type":384,"content":1134},[1135],{"type":15,"attrs":1136,"content":1137},{"textAlign":53},[1138,1142],{"text":1139,"type":353,"marks":1140},"Patient",[1141],{"type":891},{"text":1143,"type":353},": Person who is receiving, has received, or has requested health services. It refers to all other terms for patient, including client, resident, person, and individual.",{"type":384,"content":1145},[1146],{"type":15,"attrs":1147,"content":1148},{"textAlign":53},[1149,1153],{"text":1150,"type":353,"marks":1151},"Family:",[1152],{"type":891},{"text":1154,"type":353},"Person(s) whom the patient wishes to be involved in their care, and act on their behalf or interests. Family is defined by the patient. This person speaks up on behalf of the patient with the patient's input.",{"type":15,"attrs":1156,"content":1157},{"textAlign":53},[1158,1162,1164,1169],{"text":1159,"type":353,"marks":1160},"Note: ",[1161],{"type":891},{"text":1163,"type":353},"because of the inconsistent terminology some use the term ",{"text":1165,"type":353,"marks":1166},"\"those most impacted",[1167,1168],{"type":891},{"type":899},{"text":1170,"type":353},"\" instead of patient.",{"type":15,"attrs":1172,"content":1173},{"textAlign":53},[1174,1178],{"text":1175,"type":353,"marks":1176},"Patient partner (or advisor)",[1177],{"type":891},{"text":1179,"type":353},": An individual who experienced care in the healthcare system (as a patient, family member or caregiver) and who, as part of a patient group (e.g., patient/family council), engages in shaping decisions, policies, and/or practices at all system levels.",{"type":15,"attrs":1181,"content":1182},{"textAlign":53},[1183,1187],{"text":1184,"type":353,"marks":1185},"Patient representative: ",[1186],{"type":891},{"text":1188,"type":353},"An employee working in a healthcare setting who helps patients and families with their specific concerns, and answers their questions while in a healthcare facility. This person is the link between patients/ families, and providers/ organization.",{"type":15,"attrs":1190,"content":1191},{"textAlign":53},[1192,1196],{"text":1193,"type":353,"marks":1194},"Person (Patient, family) Centred Care: ",[1195],{"type":891},{"text":1197,"type":353},"An approach to care where patients and healthcare professionals partner to:",{"type":381,"content":1199},[1200,1207,1214],{"type":384,"content":1201},[1202],{"type":15,"attrs":1203,"content":1204},{"textAlign":53},[1205],{"text":1206,"type":353},"Give patients a voice in the design and delivery of the care and services they receive",{"type":384,"content":1208},[1209],{"type":15,"attrs":1210,"content":1211},{"textAlign":53},[1212],{"text":1213,"type":353},"Allow patients to be proactive in their healthcare journey for better health outcome; and",{"type":384,"content":1215},[1216],{"type":15,"attrs":1217,"content":1218},{"textAlign":53},[1219],{"text":1220,"type":353},"Improve the experience of patients",{"type":15,"attrs":1222,"content":1223},{"textAlign":53},[1224,1228],{"text":1225,"type":353,"marks":1226},"People-centred care: ",[1227],{"type":891},{"text":1229,"type":353},"An approach to care that consciously adopts individuals', carers', families' and communities' perspectives as participants in, and beneficiaries of, trusted health systems that are organized around the comprehensive needs of people rather than individual diseases, and respects their preferences. People-centred care is broader than patient and person-centred care, encompassing not only clinical encounters, but also including attention to the health of people in their communities and their crucial role in shaping health policy and health services.",{"type":15,"attrs":1231,"content":1232},{"textAlign":53},[1233,1237],{"text":1234,"type":353,"marks":1235},"Patient empowerment (or activation): ",[1236],{"type":891},{"text":1238,"type":353},"Helping patients gain control over their own lives and increase their capacity to act on issues that they themselves define as important. Aspects of empowerment include self-efficacy, self-awareness, confidence, coping skills, and health literacy.",{"type":15,"attrs":1240,"content":1241},{"textAlign":53},[1242,1246],{"text":1243,"type":353,"marks":1244},"Patient experience: ",[1245],{"type":891},{"text":1247,"type":353},"The sum of all interactions, shaped by an organization's culture, that influence patient perceptions, across the continuum of care.",{"type":15,"attrs":1249,"content":1250},{"textAlign":53},[1251,1254],{"text":78,"type":353,"marks":1252},[1253],{"type":891},{"text":1255,"type":353},": The pursuit of the reduction and mitigation of unsafe acts within the health care system, as well as the use of best practices shown to lead to optimal patient outcomes. Patient safety is one of the dimensions of quality.",{"type":381,"content":1257},[1258,1269,1276,1283],{"type":384,"content":1259},[1260],{"type":15,"attrs":1261,"content":1262},{"textAlign":53},[1263,1267],{"text":1264,"type":353,"marks":1265},"Patient safety incident: ",[1266],{"type":891},{"text":1268,"type":353},"An event or circumstance which could have resulted, or did result, in unnecessary harm to a patient. It includes:",{"type":384,"content":1270},[1271],{"type":15,"attrs":1272,"content":1273},{"textAlign":53},[1274],{"text":1275,"type":353},"Near miss: A patient safety incident that did not reach the patient. Replaces \"close call.\"",{"type":384,"content":1277},[1278],{"type":15,"attrs":1279,"content":1280},{"textAlign":53},[1281],{"text":1282,"type":353},"No harm incident: A patient safety incident that reached a patient, but no discernible harm resulted.",{"type":384,"content":1284},[1285],{"type":15,"attrs":1286,"content":1287},{"textAlign":53},[1288],{"text":1289,"type":353},"Harmful incident: A patient safety incident that resulted in harm to the patient. Other terms sometimes still used to describe a harmful incident are: adverse event or critical incident.",{"type":381,"content":1291},[1292],{"type":384,"content":1293},[1294],{"type":15,"attrs":1295,"content":1296},{"textAlign":53},[1297,1301],{"text":1298,"type":353,"marks":1299},"Patient safety science: ",[1300],{"type":891},{"text":1302,"type":353},"Methods to acquire and apply safety knowledge to create highly reliable systems that approach \"fail-safe\" conditions (i.e., those in which the operator cannot perform the function improperly). Past effort has been directed toward developing defences, which are barriers that prevent an unsafe act from resulting in harm. Over the years, healthcare has developed many of these barriers, and usually several must be breached for patient harm to occur",{"type":15,"attrs":1304,"content":1305},{"textAlign":53},[1306,1310],{"text":1307,"type":353,"marks":1308},"Measurement: ",[1309],{"type":891},{"text":1311,"type":353},"A process essential to monitoring success. It indicates what's working and what's not, and can provide evidence for others to improve the quality of patient safety.",{"type":381,"content":1313},[1314,1325,1336,1347,1358],{"type":384,"content":1315},[1316],{"type":15,"attrs":1317,"content":1318},{"textAlign":53},[1319,1323],{"text":1320,"type":353,"marks":1321},"Measures(metrics): ",[1322],{"type":891},{"text":1324,"type":353},"Standard for determining an organization or initiative's activities and performance.",{"type":384,"content":1326},[1327],{"type":15,"attrs":1328,"content":1329},{"textAlign":53},[1330,1334],{"text":1331,"type":353,"marks":1332},"Performance measures: ",[1333],{"type":891},{"text":1335,"type":353},"Monitors, evaluates, and communicates the extent to which various activities of the organization or the healthcare system meet their key objectives.",{"type":384,"content":1337},[1338],{"type":15,"attrs":1339,"content":1340},{"textAlign":53},[1341,1345],{"text":1342,"type":353,"marks":1343},"Process measures:",[1344],{"type":891},{"text":1346,"type":353}," Assesses what is being done and how (e.g., engagement activities, strategies or methods which directly affect the outcome), what is working well, and what needs to be changed or improved (e.g., the delivery of timely prophylactic antibiotics to reduce surgical site infection).",{"type":384,"content":1348},[1349],{"type":15,"attrs":1350,"content":1351},{"textAlign":53},[1352,1356],{"text":1353,"type":353,"marks":1354},"Outcome measures: ",[1355],{"type":891},{"text":1357,"type":353},"Determines what effects the engagement had, what it did or did not accomplish, and what success looks like (e.g., to reduce falls, teams should measure the number of falls).",{"type":384,"content":1359},[1360],{"type":15,"attrs":1361,"content":1362},{"textAlign":53},[1363,1367],{"text":1364,"type":353,"marks":1365},"Balancing measures: ",[1366],{"type":891},{"text":1368,"type":353},"Determines if improvements in one part of the system were made at the expense of other processes in other parts of the system (e.g., in a project to reduce the average length of stay for a group of patients, the team should also monitor the percent of readmissions within 30 days for the same group).",{"type":15,"attrs":1370,"content":1371},{"textAlign":53},[1372,1376],{"text":1373,"type":353,"marks":1374},"Providers (or clinicians): ",[1375],{"type":891},{"text":1377,"type":353},"Includes physicians, nurses, and allied health care professionals who directly provide healthcare services to patients. The term does not include the family members providing care (family caregivers or care partners).",{"type":15,"attrs":1379,"content":1380},{"textAlign":53},[1381,1385],{"text":1382,"type":353,"marks":1383},"Quality of care: ",[1384],{"type":891},{"text":1386,"type":353},"The degree to which healthcare services produce the desired health outcomes and measure up to current evidence and knowledge. The attributes most often used to describe quality care are safe, patient-centred, accessible, appropriate, effective, efficient, and equitable. Each province or organization may have their own quality frameworks.",{"type":15,"attrs":1388,"content":1389},{"textAlign":53},[1390,1394],{"text":1391,"type":353,"marks":1392},"Quality Improvement: ",[1393],{"type":891},{"text":1395,"type":353},"A systematic approach to making changes that lead to better patient outcomes and stronger health system performance. It involves applying quality improvement science, which provides a robust structure, tools, and processes to assess and accelerate efforts for testing, implementing, and spreading good practices.",{"type":15,"attrs":1397,"content":1398},{"textAlign":53},[1399],{"text":1400,"type":353,"marks":1401},"Information",[1402],{"type":891},{"type":381,"content":1404},[1405],{"type":384,"content":1406},[1407],{"type":15,"attrs":1408,"content":1409},{"textAlign":53},[1410,1414],{"text":1411,"type":353,"marks":1412},"Qualitative information",[1413],{"type":891},{"text":1415,"type":353},": Descriptive information, such as patient stories, notes from interviews or focus group discussions, and observation notes. Qualitative information can be systematically analyzed to identify issues of interest.",{"type":381,"content":1417},[1418],{"type":384,"content":1419},[1420],{"type":15,"attrs":1421,"content":1422},{"textAlign":53},[1423,1427],{"text":1424,"type":353,"marks":1425},"Quantitative information",[1426],{"type":891},{"text":1428,"type":353},": Information that measures characteristics using a numeric value (e.g., gender, income, marital status, etc.). The numeric values can be statistically analyzed to identify issues of interest.",{"type":15,"attrs":1430,"content":1431},{"textAlign":53},[1432,1436],{"text":1433,"type":353,"marks":1434},"Stakeholder: ",[1435],{"type":891},{"text":1437,"type":353},"A person who has a vested interest in engagement outcomes and who could be affected by any decisions taken or changes made. Stakeholders could include: patients, families, caregivers, providers, administrative staff, suppliers, organizational partners, the community, the public and others.",{"type":15,"attrs":1439,"content":1440},{"textAlign":53},[1441,1445],{"text":1442,"type":353,"marks":1443},"System levels: ",[1444],{"type":891},{"text":1446,"type":353},"The healthcare system is comprised of many sub-systems operating at different levels (e.g., outside of the organization, within the organization and/or program level, at point of care) each with specific goals, resources (e.g., human, financial, equipment), and formal or informal processes.",{"type":381,"content":1448},[1449,1460],{"type":384,"content":1450},[1451],{"type":15,"attrs":1452,"content":1453},{"textAlign":53},[1454,1458],{"text":1455,"type":353,"marks":1456},"Point of care: ",[1457],{"type":891},{"text":1459,"type":353},"direct care (patient and family receiving care and providers and others who deliver care and services)",{"type":384,"content":1461},[1462],{"type":15,"attrs":1463,"content":1464},{"textAlign":53},[1465,1469],{"text":1466,"type":353,"marks":1467},"Organization: ",[1468],{"type":891},{"text":1470,"type":353},"program/ unit/service and facility/organization/ health region (service design and delivery, strategy, system planning, organizational design, governance)",{"type":381,"content":1472},[1473],{"type":384,"content":1474},[1475],{"type":15,"attrs":1476,"content":1477},{"textAlign":53},[1478,1482],{"text":1479,"type":353,"marks":1480},"System: ",[1481],{"type":891},{"text":1483,"type":353},"the sum of all the organizations, institutions, and resources that deliver health care services to meet the health needs of a target population (policy, planning, resourcing, research, education, accreditation)",{"type":15,"attrs":1485,"content":1486},{"textAlign":53},[1487,1491],{"text":1488,"type":353,"marks":1489},"Validated tool/survey/questionnaire: ",[1490],{"type":891},{"text":1492,"type":353},"A measurement tool that has been tested for reliability (produces consistent results) and validity (produces true results).",{"type":578,"attrs":1494,"content":1495},{"level":580,"textAlign":53},[1496],{"text":1497,"type":353},"References",{"type":381,"content":1499},[1500,1522,1529,1544,1559,1571,1578,1593,1607,1614],{"type":384,"content":1501},[1502],{"type":15,"attrs":1503,"content":1504},{"textAlign":53},[1505,1507,1520],{"text":1506,"type":353},"Healthcare Excellence Canada. ",{"text":1508,"type":353,"marks":1509},"Patient Safety and Incident Management Toolkit",[1510],{"type":368,"attrs":1511},{"href":1512,"uuid":1513,"anchor":53,"custom":1514,"target":1515,"linktype":476,"story":1516},"/resources/patient-safety-and-incident-management-toolkit","a435d8be-066f-4225-b67f-87e078ea10e8",{},"_self",{"name":1508,"id":1517,"uuid":1513,"slug":1518,"url":1519,"full_slug":1519,"_stopResolving":291},113880277560800,"patient-safety-and-incident-management-toolkit","resources/patient-safety-and-incident-management-toolkit",{"text":1521,"type":353},". Glossary. 2015.",{"type":384,"content":1523},[1524],{"type":15,"attrs":1525,"content":1526},{"textAlign":53},[1527],{"text":1528,"type":353},"Carman KL, Dardess P, Maurer M, Sofaer S, Adams K, Bechtel C, Sweeney J. Patient and family engagement: a framework for understanding the elements and developing interventions and policies. Health Aff (Millwood). 2013 Feb;32(2):223-31",{"type":384,"content":1530},[1531],{"type":15,"attrs":1532,"content":1533},{"textAlign":53},[1534,1536,1542],{"text":1535,"type":353},"Charles Vincent, René Amalberti. Safer Healthcare. ",{"text":1537,"type":353,"marks":1538},"Strategies for the Real World",[1539],{"type":368,"attrs":1540},{"href":1541,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},"https://link.springer.com/book/10.1007/978-3-319-25559-0",{"text":1543,"type":353},". Springer, Cham. 2016.",{"type":384,"content":1545},[1546],{"type":15,"attrs":1547,"content":1548},{"textAlign":53},[1549,1551,1557],{"text":1550,"type":353},"Emanuel LL, Taylor L, Hain A, Combes JR, Hatlie MJ, Karsh B, Lau DT, Shalowitz J, Shaw T, Walton M, eds. ",{"text":1552,"type":353,"marks":1553},"The Patient Safety Education Program – Canada (PSEP – Canada) Curriculum",[1554],{"type":368,"attrs":1555},{"href":1556,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},"https://era.library.ualberta.ca/items/1f8210e1-d99b-47a2-ada3-4df6e8e4c4eb",{"text":1558,"type":353},". © PSEP – Canada, 2016.",{"type":384,"content":1560},[1561],{"type":15,"attrs":1562,"content":1563},{"textAlign":53},[1564,1566],{"text":1565,"type":353},"European Patients Forum. Patient Empowerment: ",{"text":1567,"type":353,"marks":1568},"https://www.eu-patient.eu/policy/Policy/patient-empowerment/",[1569],{"type":368,"attrs":1570},{"href":1567,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},{"type":384,"content":1572},[1573],{"type":15,"attrs":1574,"content":1575},{"textAlign":53},[1576],{"text":1577,"type":353},"Health Quality Council of Alberta. The Alberta Quality Matrix for Health.",{"type":384,"content":1579},[1580],{"type":15,"attrs":1581,"content":1582},{"textAlign":53},[1583,1585,1591],{"text":1584,"type":353},"Health Quality Ontario. ",{"text":1586,"type":353,"marks":1587},"Quality Matters: Realizing Excellent Care for All",[1588],{"type":368,"attrs":1589},{"href":1590,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},"http://www.hqontario.ca/Portals/0/documents/health-quality/realizing-excellent-care-for-all-en.pdf",{"text":1592,"type":353},". 2015.",{"type":384,"content":1594},[1595],{"type":15,"attrs":1596,"content":1597},{"textAlign":53},[1598,1600,1606],{"text":1599,"type":353},"Institute for Patient- and Family-Centered Care. ",{"text":1601,"type":353,"marks":1602},"What is patient and family centred care",[1603],{"type":368,"attrs":1604},{"href":1605,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},"http://www.ipfcc.org/about/pfcc.html",{"text":374,"type":353},{"type":384,"content":1608},[1609],{"type":15,"attrs":1610,"content":1611},{"textAlign":53},[1612],{"text":1613,"type":353},"The Beryl Institute. Defining Patient Experience.",{"type":384,"content":1615},[1616],{"type":15,"attrs":1617,"content":1618},{"textAlign":53},[1619,1621,1625,1627,1632],{"text":1620,"type":353},"World Health Organization Secretariat. ",{"text":1622,"type":353,"marks":1623},"Framework on Integrated, People-Centred Health Services",[1624],{"type":899},{"text":1626,"type":353},". World Health Organization; 2016. ",{"text":1628,"type":353,"marks":1629},"https://apps.who.int/gb/ebwha/pdf_files/WHA69/A69_39-en.pdf?ua=1&ua=1",[1630],{"type":368,"attrs":1631},{"href":1628,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},{"text":374,"type":353},[129,122,150],[185,192,200],"engaging-patients-in-patient-safety-a-canadian-guide","resources/engaging-patients-in-patient-safety-a-canadian-guide",-16870,[],{"parent_slug":490,"umbraco_path":1640,"umbraco_uuid":1641},"/HealthcareExcellenceCanada/Resources/EngagingPatientsInPatientSafetyACanadianGuide","c7c8cec5-d126-4a71-bf4b-03ad6b358cbf","0e6ed5c9-e317-4daf-b78f-843de98aa9f1","2025-11-18T19:04:41.279Z",[],[1646],{"path":1647,"name":1648,"lang":305,"published":291},"ressources/engager-les-patients-dans-la-securite-des-patients-un-guide-canadien","Engager les patients dans la sécurité des patients – un guide canadien",{"name":1650,"created_at":1651,"published_at":1652,"updated_at":1653,"id":1654,"uuid":1655,"content":1656,"slug":2164,"full_slug":2165,"sort_by_date":53,"position":2166,"tag_list":2167,"is_startpage":285,"parent_id":488,"meta_data":2168,"group_id":2170,"first_published_at":2171,"release_id":53,"lang":299,"path":53,"alternates":2172,"default_full_slug":2165,"translated_slugs":2173},"Webinar Series: Broadening Our Understanding of Harm, Together","2026-01-05T20:29:33.534Z","2026-02-20T15:33:32.520Z","2026-02-20T15:33:32.558Z",130889210140052,"f3b0d45a-c4d7-4c7e-862e-96923fdeb90b",{"new":285,"seo":1657,"_uid":1659,"hero":1660,"type":165,"topics":1680,"Noindex":285,"content":1681,"audience":2161,"duration":2162,"regional":2163,"component":483},{"title":1650,"plugin":328,"description":1658},"Get ready to join the discussion as our panelists talk about healthcare harm and safety.","02806088-8514-4a19-80c1-d8ee4b773d32",[1661],{"_uid":1662,"file":1663,"image":1664,"title":1650,"format":16,"component":338,"description":1669,"key_learning":16,"prerequisite":16},"79eddaa1-b6f5-4486-8a14-c8edacde4832",[],{"id":1665,"alt":1666,"name":16,"focus":16,"title":1666,"source":16,"filename":1667,"copyright":16,"fieldtype":283,"meta_data":1668,"is_external_url":285},114295897119719,"Img Webinar 2024","https://a-ca.storyblok.com/f/850807391887861/3e5db0546f/img-webinar-2024.jpg",{},{"type":12,"content":1670},[1671],{"type":15,"attrs":1672,"content":1673},{"textAlign":53},[1674],{"text":1675,"type":353,"marks":1676},"Recognizing and reducing harm is essential to creating safety for all. But what is healthcare harm? How and why does it happen? Who does it impact — and how? ",[1677],{"type":1063,"attrs":1678},{"color":1679},"#575757",[84,76,98,91,62,46,32],[1682],{"_uid":1683,"items":1684,"title":2152,"component":2153,"description":2154},"087941b0-4384-4129-9e2a-a3a265b1c862",[1685,1807,1900,1979,2065],{"_uid":1686,"cards":1687,"title":1699,"content":1715,"component":1806},"4480c9de-1d64-470f-a412-ead3f95ca450",[1688],{"_uid":1689,"link":1690,"image":1697,"title":1699,"component":1700,"description":1701},"90d9fcee-b225-432d-b7d2-91a4e13eefa9",[1691],{"_uid":1692,"link":1693,"label":1695,"component":1696},"ebc9ce68-85dc-420f-b61a-cbfefd99fddc",{"id":16,"url":1694,"target":371,"linktype":372,"fieldtype":477,"cached_url":1694},"https://youtu.be/ZVgA3jGYBRk","Watch the recording","simple-link-only",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"filename":53,"copyright":53,"fieldtype":283,"meta_data":1698,"is_external_url":285},{},"Getting ready for CPSW: Moving to action","accordion-item-card",{"type":12,"content":1702},[1703,1708,1713],{"type":15,"attrs":1704,"content":1705},{"textAlign":53},[1706],{"text":1707,"type":353},"September 12, 2024, 12:00 p.m.–1:30 p.m. ET",{"type":15,"attrs":1709,"content":1710},{"textAlign":53},[1711],{"text":1712,"type":353},"This webinar will help broaden your understanding of healthcare harm. Plus, learn about a practical and engaging activity that can stimulate discussion and thoughtful reflection with your teams.",{"type":15,"attrs":1714},{"textAlign":53},{"type":12,"content":1716},[1717,1722,1751,1756,1762,1792,1797],{"type":15,"attrs":1718,"content":1719},{"textAlign":53},[1720],{"text":1721,"type":353},"Recognizing and reducing healthcare harm matters to those receiving and delivering care.",{"type":15,"attrs":1723,"content":1724},{"textAlign":53},[1725,1727,1734,1736,1749],{"text":1726,"type":353},"In this session, participants will explore how to ",{"text":1728,"type":353,"marks":1729},"broaden their understanding of healthcare harm",[1730],{"type":368,"attrs":1731},{"href":1732,"uuid":53,"anchor":53,"custom":1733,"target":371,"linktype":283},"https://a-ca.storyblok.com/f/850807391887861/ec4bd3c969/8343-hec-cpsw2024-infographic-en-web-1.pdf",{},{"text":1735,"type":353}," through the use of an ",{"text":1737,"type":353,"marks":1738},"activity card",[1739],{"type":368,"attrs":1740},{"href":1741,"uuid":1742,"anchor":53,"custom":1743,"target":1515,"linktype":476,"story":1744},"/resources/broadening-our-understanding-of-healthcare-harm-activity-card","bc026ef3-fe88-47a7-a112-7e2c0e6d9989",{},{"name":1745,"id":1746,"uuid":1742,"slug":1747,"url":1748,"full_slug":1748,"_stopResolving":291},"Broadening our understanding of healthcare harm: Activity card",113880492514840,"broadening-our-understanding-of-healthcare-harm-activity-card","resources/broadening-our-understanding-of-healthcare-harm-activity-card",{"text":1750,"type":353}," with their teams to stimulate reflection and action, together. 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It identifies lessons to guide workplace practices to support mental health in long-term care and assisted living settings.",{"type":15,"attrs":2380,"content":2381},{"textAlign":53},[2382],{"text":2383,"type":353},"While the pandemic created new stressors that impacted the provision of care in long-term care and assisted living, it also exacerbated pre-existing issues. This executive summary highlights the importance of:",{"type":381,"content":2385},[2386,2393,2400,2407,2414,2421,2428,2435],{"type":384,"content":2387},[2388],{"type":15,"attrs":2389,"content":2390},{"textAlign":53},[2391],{"text":2392,"type":353},"leadership and management support",{"type":384,"content":2394},[2395],{"type":15,"attrs":2396,"content":2397},{"textAlign":53},[2398],{"text":2399,"type":353},"cooperation during uncertain times",{"type":384,"content":2401},[2402],{"type":15,"attrs":2403,"content":2404},{"textAlign":53},[2405],{"text":2406,"type":353},"emotional and spiritual care, and the inclusion of family members in care",{"type":384,"content":2408},[2409],{"type":15,"attrs":2410,"content":2411},{"textAlign":53},[2412],{"text":2413,"type":353},"appreciation for long-term care and assisted living workers",{"type":384,"content":2415},[2416],{"type":15,"attrs":2417,"content":2418},{"textAlign":53},[2419],{"text":2420,"type":353},"an atmosphere of understanding and 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The more we all understand what is needed for safety in healthcare, the sooner every patient will be safe.","quote-item","quote",{"_uid":2529,"content":2530,"component":480},"9eb4b42c-d891-4c31-aec1-15a6669c3562",[2531],{"_uid":2532,"content":2533,"component":467},"8378fbbf-9f79-4a76-9e04-7402342e4ee4",{"type":12,"content":2534},[2535,2540],{"type":15,"attrs":2536,"content":2537},{"textAlign":53},[2538],{"text":2539,"type":353},"Patient engagement is viewed by many to be a critical component of achieving safe healthcare. We need to engage all patients – the public – to help increase safer healthcare practices.",{"type":15,"attrs":2541,"content":2542},{"textAlign":53},[2543],{"text":2544,"type":353},"Other prevention efforts, such as the campaign to decrease smoking, have effectively engaged the public in achieving significant cultural shifts in attitudes and actions. For instance, anti-smoking efforts have made it unacceptable to smoke with your children in the car. The efforts toward increasing patient safety could benefit from the lessons learned in the anti-smoking campaigns. There is much to be learned.",{"_uid":2546,"link":2547,"image":2556,"title":2558,"video_id":2559,"component":2560,"video_mp4":2561,"media_type":2563,"video_type":2564,"description":2565,"video_title":2589,"video_mp4_thumbnail":2590},"9cdd37b2-18f9-44bd-b0e5-d04f2787e31a",[2548],{"_uid":2549,"file":2550,"label":2555,"component":664},"40394259-e31b-4dd2-bb98-26d4d7ff6ba6",{"id":2551,"alt":2552,"name":16,"focus":16,"title":2552,"source":16,"filename":2553,"copyright":16,"fieldtype":283,"meta_data":2554,"is_external_url":285},114293548661133,"Transcript Getting The Public Ready To Engage In Making Care Safer","https://a-ca.storyblok.com/f/850807391887861/9d5e77155f/transcript-getting-the-public-ready-to-engage-in-making-care-safer.pdf",{},"View transcript",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":283,"meta_data":2557},{},"Webinar and presentation","INV-Uzyhn70","text-media",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":283,"meta_data":2562},{},"video","youtube",{"type":12,"content":2566},[2567],{"type":15,"attrs":2568,"content":2569},{"textAlign":53},[2570,2572,2578,2580,2587],{"text":2571,"type":353},"Designed by patient and family champions, this interactive webinar and ",{"text":2573,"type":353,"marks":2574},"presentation ",[2575],{"type":368,"attrs":2576},{"href":2577,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":372},"https://www.youtube.com/watch?time_continue=4&v=INV-Uzyhn70&feature=emb_logo",{"text":2579,"type":353},"was offered by ",{"text":2581,"type":353,"marks":2582},"Patients for Patient Safety Canada ",[2583],{"type":368,"attrs":2584},{"href":2585,"uuid":53,"anchor":53,"custom":2586,"target":371,"linktype":372},"https://www.patients4safety.ca/",{},{"text":2588,"type":353},"in April 2017.","Getting the public ready to engage in making care safer: Lessons from the anti-smoking movement",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":283,"meta_data":2591},{},{"_uid":2593,"content":2594,"component":480},"cd0d20ab-3bde-4f40-9012-ebd0fb1bf22a",[2595],{"_uid":2596,"content":2597,"component":467},"a603d930-11f8-481b-a33f-8ee3b3de61c2",{"type":12,"content":2598},[2599,2604,2609,2632,2637,2642,2647,2652,2675,2680,2685],{"type":15,"attrs":2600,"content":2601},{"textAlign":53},[2602],{"text":2603,"type":353},"For this session the term patient safety champion includes any individual that volunteers as a patient or family representative in programs, groups, networks or organizations working to improve quality and safety in healthcare.",{"type":15,"attrs":2605,"content":2606},{"textAlign":53},[2607],{"text":2608,"type":353},"The session includes conversation among participants, contributing to the dialogue verbally or via chat, including:",{"type":381,"content":2610},[2611,2618,2625],{"type":384,"content":2612},[2613],{"type":15,"attrs":2614,"content":2615},{"textAlign":53},[2616],{"text":2617,"type":353},"How have anti-smoking efforts effectively achieved a cultural shift in attitudes and actions towards tobacco?",{"type":384,"content":2619},[2620],{"type":15,"attrs":2621,"content":2622},{"textAlign":53},[2623],{"text":2624,"type":353},"Which are the key patient safety messages most important for widespread public engagement and would most help the public to be ready to take on a role in patient safety?",{"type":384,"content":2626},[2627],{"type":15,"attrs":2628,"content":2629},{"textAlign":53},[2630],{"text":2631,"type":353},"Which strategies would make patient safety messages most visible and provide the public with information about patient safety?",{"type":15,"attrs":2633,"content":2634},{"textAlign":53},[2635],{"text":2636,"type":353},"At the end of this interactive session, participants left with at least one practical idea to engage the public in making healthcare safer.",{"type":578,"attrs":2638,"content":2639},{"level":580,"textAlign":53},[2640],{"text":2641,"type":353},"Speakers, moderator and participants",{"type":578,"attrs":2643,"content":2644},{"level":1758,"textAlign":53},[2645],{"text":2646,"type":353},"Les Hagen",{"type":15,"attrs":2648,"content":2649},{"textAlign":53},[2650],{"text":2651,"type":353},"Les Hagen is the executive director of Action on Smoking and Health which is Western Canada's leading tobacco control organization. For over 25 years, he has provided provincial and national leadership in tobacco control and prevention. Les is a strong believer in community engagement and healthy public policy. He provides a history of anti-tobacco advocacy, including:",{"type":381,"content":2653},[2654,2661,2668],{"type":384,"content":2655},[2656],{"type":15,"attrs":2657,"content":2658},{"textAlign":53},[2659],{"text":2660,"type":353},"How a significant public shift was achieved relative to attitudes and actions related to tobacco use.",{"type":384,"content":2662},[2663],{"type":15,"attrs":2664,"content":2665},{"textAlign":53},[2666],{"text":2667,"type":353},"Which strategies worked best to engage the public in decreasing use of tobacco.",{"type":384,"content":2669},[2670],{"type":15,"attrs":2671,"content":2672},{"textAlign":53},[2673],{"text":2674,"type":353},"Which strategies were not effective.",{"type":578,"attrs":2676,"content":2677},{"level":1758,"textAlign":53},[2678],{"text":2679,"type":353},"Theresa Malloy-Miller",{"type":15,"attrs":2681,"content":2682},{"textAlign":53},[2683],{"text":2684,"type":353},"Theresa Malloy-Miller is a Patient Champion at Patients for Patient Safety Canada and moderates the dialogue among the participants to apply lessons learned from anti-smoking advocacy to patient safety.",{"type":15,"attrs":2686,"content":2687},{"textAlign":53},[2688],{"text":2689,"type":353},"All participants were asked to add their ideas about key patient safety messages for public engagement and how best to apply anti-smoking strategies to the field of patient safety.",[143,136,150],"98 minutes",[185,192,200],"getting-the-public-ready-to-engage-in-making-care-safer-lessons-from-the-anti-smoking-movement","resources/getting-the-public-ready-to-engage-in-making-care-safer-lessons-from-the-anti-smoking-movement",-17550,[],{"parent_slug":490,"umbraco_path":2698,"umbraco_uuid":2699},"/HealthcareExcellenceCanada/Resources/GettingThePublicReadyToEngageInMakingCareSafer","eed21d79-9226-4ef5-9a55-7680cb1e0afe","dd49ea63-c263-4872-848c-93e2bdc39512","2025-11-26T21:19:23.949Z",[],[2704],{"path":2705,"name":2706,"lang":305,"published":291},"ressources/susciter-l-engagement-du-public-envers-des-soins-de-sante-plus-securitaires-les-lecons-tirees-du-mouvement-antitabac","Susciter l’engagement du public envers des soins de santé plus sécuritaires : les leçons tirées du mouvement antitabac",{"name":2708,"created_at":2709,"published_at":2710,"updated_at":2711,"id":2712,"uuid":2713,"content":2714,"slug":2749,"full_slug":2747,"sort_by_date":53,"position":3359,"tag_list":3360,"is_startpage":285,"parent_id":488,"meta_data":3361,"group_id":3364,"first_published_at":3365,"release_id":53,"lang":299,"path":53,"alternates":3366,"default_full_slug":2747,"translated_slugs":3367},"Who knows? Essential Care Partners do.","2025-11-26T23:50:37.364Z","2026-02-22T16:44:02.717Z","2026-02-22T16:44:02.761Z",116782847488213,"9112e545-6786-4990-808a-189f789ace6c",{"new":285,"seo":2715,"_uid":2718,"hero":2719,"type":174,"topics":2726,"Noindex":285,"content":2727,"audience":3357,"duration":16,"regional":3358,"component":483},{"title":2716,"plugin":328,"description":2717},"Who knows Essential Care Partners do - Landing","An Essential Care Partner is more than a visitor. 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The impacts and harms as a result of these restrictions have been widely experienced by those receiving care, their caregivers and staff alike. As the pandemic continues to evolve across the country, Essential Care Partners should continue to be safely re-integrated at all times. Join us in welcoming and engaging Essential Care Partners.",{"type":15,"attrs":2741},{"textAlign":53},{"_uid":2743,"file":2744,"link":2746,"label":2750,"linkType":368,"component":479,"linkLabel":2751},"35ed944a-4ce3-4bfe-a7e1-9f135ed0ad7a",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":283,"meta_data":2745},{},{"id":2713,"url":16,"linktype":476,"fieldtype":477,"cached_url":2747,"story":2748},"resources/who-knows-essential-care-partners-do",{"name":2708,"id":2712,"uuid":2713,"slug":2749,"url":2747,"full_slug":2747,"_stopResolving":291},"who-knows-essential-care-partners-do","I deliver health and care","Learn more",{"_uid":2753,"file":2754,"link":2756,"label":2758,"linkType":368,"component":479,"linkLabel":2751},"ce5dca0f-d4e8-4487-81fe-d66f2eaaa2be",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":283,"meta_data":2755},{},{"id":2713,"url":16,"linktype":476,"fieldtype":477,"cached_url":2747,"story":2757},{"name":2708,"id":2712,"uuid":2713,"slug":2749,"url":2747,"full_slug":2747,"_stopResolving":291},"I'm a patient or Essential Care Partner",{"id":16,"_uid":2760,"link":2761,"image":2762,"title":16,"video_id":16,"component":2764,"media_type":2765,"description":2766,"video_title":16},"3ec8d1cc-9a56-4881-979d-a1c3fbece8c3",[],{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":283,"meta_data":2763},{},"info-block-program","none",{"type":12,"content":2767},[2768],{"type":15,"attrs":2769,"content":2770},{"textAlign":53},[2771],{"text":2772,"type":353},"The term “patient” is used inclusively to refer to people who receive care or services in a variety of settings, including acute care, outpatient and community services, long-term care, home care, etc.",{"id":2774,"_uid":2775,"content":2776,"component":480},"providers","bf9ea662-eec8-47b6-af66-67e9b0b9c1a0",[2777,2831],{"_uid":2778,"content":2779,"component":467},"de4d63f3-4c1d-43f6-9363-1abd793d1892",{"type":12,"content":2780},[2781,2786,2791,2796,2826],{"type":578,"attrs":2782,"content":2783},{"level":580,"textAlign":53},[2784],{"text":2785,"type":353},"Resources for Healthcare Providers and Leaders",{"type":15,"attrs":2787,"content":2788},{"textAlign":53},[2789],{"text":2790,"type":353},"Essential Care Partners are different from General Visitors. ",{"type":15,"attrs":2792,"content":2793},{"textAlign":53},[2794],{"text":2795,"type":353},"Essential Care Partners (ECPs): ",{"type":381,"content":2797},[2798,2805,2812,2819],{"type":384,"content":2799},[2800],{"type":15,"attrs":2801,"content":2802},{"textAlign":53},[2803],{"text":2804,"type":353},"Are identified and designated by patients",{"type":384,"content":2806},[2807],{"type":15,"attrs":2808,"content":2809},{"textAlign":53},[2810],{"text":2811,"type":353},"Support throughout the care journey",{"type":384,"content":2813},[2814],{"type":15,"attrs":2815,"content":2816},{"textAlign":53},[2817],{"text":2818,"type":353},"Play a significant role in patient safety by providing physical, psychological and emotional support",{"type":384,"content":2820},[2821],{"type":15,"attrs":2822,"content":2823},{"textAlign":53},[2824],{"text":2825,"type":353},"Help their loved ones with decision-making, care coordination and continuity of care",{"type":15,"attrs":2827,"content":2828},{"textAlign":53},[2829],{"text":2830,"type":353},"ECPs can be family members, close friends, caregivers or any person identified by the patient. General Visitors have an important role but do not participate as active partners in care.",{"_uid":2832,"image":2833,"component":2838},"81ed1ed7-80d2-47f0-bf6b-37f22bc63961",{"id":2834,"alt":2835,"name":16,"focus":16,"title":2835,"source":16,"filename":2836,"copyright":16,"fieldtype":283,"meta_data":2837,"is_external_url":285},114298110918179,"2021 CPSW 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falls",{"type":384,"content":2895},[2896],{"type":15,"attrs":2897,"content":2898},{"textAlign":53},[2899],{"text":2900,"type":353},"Improving the accuracy and quality of shared information, such as their loved one’s medical history",{"type":384,"content":2902},[2903],{"type":15,"attrs":2904,"content":2905},{"textAlign":53},[2906],{"text":2907,"type":353},"Improving medication safety and recognizing medication errors",{"type":384,"content":2909},[2910],{"type":15,"attrs":2911,"content":2912},{"textAlign":53},[2913],{"text":2914,"type":353},"Identifying health risks and changes in condition (e.g. pressure ulcers, cognitive function)",{"type":384,"content":2916},[2917],{"type":15,"attrs":2918,"content":2919},{"textAlign":53},[2920],{"text":2921,"type":353},"Providing comfort, which contributes to reducing loneliness, isolation, depression, anxiety and improvement in overall mental 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stress, the anxiety... I'm here because I need help.. please... ",{"type":15,"attrs":3165,"content":3166},{"textAlign":53},[3167],{"text":3168,"type":353},"Yes, that was my boyfriend who dropped me off but the pain was too much for him to witness",{"type":15,"attrs":3170,"content":3171},{"textAlign":53},[3172],{"text":3173,"type":353},"So I am here alone.",{"type":15,"attrs":3175,"content":3176},{"textAlign":53},[3177],{"text":3178,"type":353},"Fending for myself, hoping someone understands.",{"type":15,"attrs":3180,"content":3181},{"textAlign":53},[3182],{"text":3183,"type":353},"Empathy is all we ask from you.",{"type":15,"attrs":3185,"content":3186},{"textAlign":53},[3187],{"text":3188,"type":353},"All conscience and unconscious biases are real but I am a human being\"","Serena","Patient in the Emergency Department",{"_uid":3192,"image":3193,"quote":3195,"author":3202,"component":2526,"author_title":3203},"02656dbd-5a97-4877-ae55-b9b2ed4aa476",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":283,"meta_data":3194},{},{"type":12,"content":3196},[3197],{"type":15,"attrs":3198,"content":3199},{"textAlign":53},[3200],{"text":3201,"type":353},"\"The Designated Care Partner program was created out of recognition that family and friends are integral to the patient's care and healing.. 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Un partenaire de soins essentiel.",{"name":3372,"created_at":3373,"published_at":3374,"updated_at":3375,"id":3376,"uuid":3377,"content":3378,"slug":3466,"full_slug":3467,"sort_by_date":53,"position":3468,"tag_list":3469,"is_startpage":285,"parent_id":488,"meta_data":3470,"group_id":3473,"first_published_at":3474,"release_id":53,"lang":299,"path":53,"alternates":3475,"default_full_slug":3467,"translated_slugs":3476},"Addressing Frailty in the Community: Connecting to Community-Based Services","2025-11-26T23:53:11.426Z","2025-12-22T14:24:15.349Z","2025-12-22T14:24:15.371Z",116783478509803,"7942f5bd-6ce3-49cb-89fa-901a8afedd64",{"new":285,"seo":3379,"_uid":3382,"hero":3383,"type":170,"topics":3390,"content":3391,"audience":3464,"duration":16,"regional":3465,"component":483},{"title":3380,"plugin":328,"description":3381},"Connecting to Community-Based Services","This report highlights the ways that the ‘Advancing Frailty Care in the Community’ teams connected frail older adults to community-based services.","1ed403a1-6178-4c45-91ab-f548a789034a",[3384],{"_uid":3385,"file":3386,"image":3387,"title":3372,"format":16,"component":338,"description":3381,"key_learning":16,"prerequisite":16},"73821ec4-8c97-4841-b0d1-df27ffebd459",[],{"id":3388,"filename":3389,"fieldtype":283},114297902968285,"https://a-ca.storyblok.com/f/850807391887861/93a49701bd/2023-afcc-communitylinkages-tile.png",[32,84,69,98],[3392],{"_uid":3393,"content":3394,"component":480},"8a0dbc0c-9d81-44d1-8f8f-f814ebc22469",[3395,3456],{"_uid":3396,"content":3397,"component":467},"f82f7c1f-fcd6-4aa7-80d3-79c979d277c3",{"type":12,"content":3398},[3399,3403,3423,3428,3451],{"type":578,"attrs":3400,"content":3401},{"level":580,"textAlign":53},[3402],{"text":3372,"type":353},{"type":15,"attrs":3404,"content":3405},{"textAlign":53},[3406,3408,3421],{"text":3407,"type":353},"The ‘Addressing Frailty in the Community: Connecting to Community-Based Services’ report highlights the ways that 17 teams participating in the ",{"text":3409,"type":353,"marks":3410},"Advancing Frailty Care in the Community collaborative",[3411],{"type":368,"attrs":3412},{"href":3413,"uuid":3414,"anchor":53,"custom":3415,"target":1515,"linktype":476,"story":3416},"/programs/advancing-community-frailty-care","23a32a2d-928f-4e3f-acc8-9e56903354e5",{},{"name":3417,"id":3418,"uuid":3414,"slug":3419,"url":3420,"full_slug":3420,"_stopResolving":291},"Advancing Frailty Care in the Community ",124534046147856,"advancing-community-frailty-care","programs/advancing-community-frailty-care",{"text":3422,"type":353}," connected frail older adults to community-based services.",{"type":15,"attrs":3424,"content":3425},{"textAlign":53},[3426],{"text":3427,"type":353},"Participating teams chose from a menu of evidence-informed frailty models (or adapted others as appropriate) and they all followed the same basic care pathway. Approaches included:",{"type":381,"content":3429},[3430,3437,3444],{"type":384,"content":3431},[3432],{"type":15,"attrs":3433,"content":3434},{"textAlign":53},[3435],{"text":3436,"type":353},"Using dedicated staff such as a system navigator or community connector to refer to supports and services.",{"type":384,"content":3438},[3439],{"type":15,"attrs":3440,"content":3441},{"textAlign":53},[3442],{"text":3443,"type":353},"Connecting to in-house services.",{"type":384,"content":3445},[3446],{"type":15,"attrs":3447,"content":3448},{"textAlign":53},[3449],{"text":3450,"type":353},"Connecting to both in-house and external services.",{"type":15,"attrs":3452,"content":3453},{"textAlign":53},[3454],{"text":3455,"type":353},"This resource was informed by final team reports and interviews with implementation team members.",{"_uid":3457,"file":3458,"link":3463,"label":3372,"linkType":478,"component":479,"linkLabel":16},"602fedfd-47be-422a-b4d7-7bd769896bf1",{"id":3459,"alt":3460,"name":16,"focus":16,"title":3460,"source":16,"filename":3461,"copyright":16,"fieldtype":283,"meta_data":3462,"is_external_url":285},114291131914069,"AFCC Community Linkages","https://a-ca.storyblok.com/f/850807391887861/089a9138e9/afcc-community-linkages.pdf",{},{"id":16,"url":16,"linktype":476,"fieldtype":477,"cached_url":16},[129,150,122],[192,200],"addressing-frailty-in-the-community-connecting-to-community-based-services","resources/addressing-frailty-in-the-community-connecting-to-community-based-services",-18130,[],{"parent_slug":490,"umbraco_path":3471,"umbraco_uuid":3472},"/HealthcareExcellenceCanada/Resources/ConnectingToCommunityBasedServices","a058e818-c0ca-46cb-ae25-b5ab340dba65","42967974-aaa2-49ba-b1b6-d4795cd7de02","2025-11-26T23:53:11.464Z",[],[3477],{"path":3478,"name":3479,"lang":305,"published":291},"ressources/reduire-la-fragilite-en-milieu-communautaire-aiguillages-vers-les-services-communautaires","Réduire la fragilité en milieu communautaire : aiguillages vers les services communautaires",33,1776087588647]