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with soap and water.",{"text":1364,"type":371,"marks":1688},[1689],{"type":1341},{"type":557,"content":1691},[1692],{"type":15,"attrs":1693,"content":1694},{"textAlign":53},[1695,1697],{"text":1696,"type":371},"Wash your hands with soap and water only when hands are visibly soiled and whenever an alcohol-based formulation if not available.",{"text":1364,"type":371,"marks":1698},[1699],{"type":1341},{"type":557,"content":1701},[1702],{"type":15,"attrs":1703,"content":1704},{"textAlign":53},[1705,1707],{"text":1706,"type":371},"Washing hands with soap and water immediately before or after using an alcohol-based hand rub is not recommended as this may predispose the individual to developing contact dermatitis.",{"text":1364,"type":371,"marks":1708},[1709],{"type":1341},{"type":557,"content":1711},[1712],{"type":15,"attrs":1713,"content":1714},{"textAlign":53},[1715],{"text":1716,"type":371},"If isolation precautions are in place, always adhere to the hand hygiene directions appropriate to those precautions. Never default to hand rubs where isolation precautions are in place unless the precautions specify that this is acceptable.",{"type":557,"content":1718},[1719],{"type":15,"attrs":1720,"content":1721},{"textAlign":53},[1722],{"text":1723,"type":371},"The act of thorough and vigorous drying is an important measure that helps to eliminate pathogens from your hands.",{"type":659,"attrs":1725},{"level":1019,"textAlign":53},{"type":15,"attrs":1727,"content":1728},{"textAlign":53},[1729,1732,1734,1736,1740,1747],{"text":1561,"type":371,"marks":1730},[1731],{"type":1341},{"text":1733,"type":371},"World Health Organization (WHO). n.d. Healthcare-Associated Infections Fact Sheet. Retrieved March 20, 2020.",{"type":1735},"hard_break",{"text":1737,"type":371,"marks":1738},"2 ",[1739],{"type":1341},{"text":1741,"type":371,"marks":1742},"WHO Guidelines on Hand Hygiene in Health Care ",[1743],{"type":1034,"attrs":1744},{"href":1745,"uuid":53,"anchor":53,"custom":1746,"target":1122,"linktype":1123},"https://www.who.int/publications/i/item/9789241597906",{},{"text":1748,"type":371},"(Updated 2009)",{"id":1079,"_uid":1750,"content":1751,"component":607},"cb8e39a4-1e9c-400e-9beb-0c50e933da33",[1752],{"_uid":1753,"content":1754,"component":606},"882fb59e-e8c7-4b4b-b105-1497e440dee6",{"type":12,"content":1755},[1756,1760,1823],{"type":659,"attrs":1757,"content":1758},{"level":661,"textAlign":53},[1759],{"text":1075,"type":371},{"type":554,"content":1761},[1762,1769,1776,1802,1809,1816],{"type":557,"content":1763},[1764],{"type":15,"attrs":1765,"content":1766},{"textAlign":53},[1767],{"text":1768,"type":371},"Avoid using hot water to rinse your hands.",{"type":557,"content":1770},[1771],{"type":15,"attrs":1772,"content":1773},{"textAlign":53},[1774],{"text":1775,"type":371},"After hand washing or hand rubbing, let your hands dry completely before putting on gloves.",{"type":557,"content":1777},[1778,1783],{"type":15,"attrs":1779,"content":1780},{"textAlign":53},[1781],{"text":1782,"type":371},"Take care of your hands!",{"type":554,"content":1784},[1785,1792],{"type":557,"content":1786},[1787],{"type":15,"attrs":1788,"content":1789},{"textAlign":53},[1790],{"text":1791,"type":371},"Protective hand lotions and creams should be used at least daily to reduce irritant contact dermatitis.",{"type":557,"content":1793},[1794],{"type":15,"attrs":1795,"content":1796},{"textAlign":53},[1797,1799],{"text":1798,"type":371},"Studies have shown that using hand cream improves the health of hands and has no negative impact on hand hygiene.",{"text":1338,"type":371,"marks":1800},[1801],{"type":1341},{"type":557,"content":1803},[1804],{"type":15,"attrs":1805,"content":1806},{"textAlign":53},[1807],{"text":1808,"type":371},"Staff prone to allergies or adverse reactions should use alternative products.",{"type":557,"content":1810},[1811],{"type":15,"attrs":1812,"content":1813},{"textAlign":53},[1814],{"text":1815,"type":371},"Do not wear artificial fingernails or extenders in the healthcare setting, particularly when in direct contact with patients.",{"type":557,"content":1817},[1818],{"type":15,"attrs":1819,"content":1820},{"textAlign":53},[1821],{"text":1822,"type":371},"Keep natural nails short (0.5 cm).",{"type":15,"attrs":1824,"content":1825},{"textAlign":53},[1826,1829],{"text":1561,"type":371,"marks":1827},[1828],{"type":1341},{"text":1830,"type":371},"WHO guidelines on hand hygiene in health care (Updated 2009 Version).",{"id":1092,"_uid":1832,"image":1833,"items":1835,"title":1937,"component":1938,"description":1939},"c0b4bb95-7dcf-428e-8048-9f26f3f0cece",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":1834},{},[1836,1875,1910],{"_uid":1837,"title":1838,"content":1839,"component":1874},"8663b043-06bd-44bd-809c-89da115a199c","What is a healthcare-associated infection?  ",{"type":12,"content":1840},[1841],{"type":554,"content":1842},[1843,1850,1857,1864],{"type":557,"content":1844},[1845],{"type":15,"attrs":1846,"content":1847},{"textAlign":53},[1848],{"text":1849,"type":371},"An infection that develops in hospital by a patient who was admitted for a reason other than that infection.",{"type":557,"content":1851},[1852],{"type":15,"attrs":1853,"content":1854},{"textAlign":53},[1855],{"text":1856,"type":371},"The infection was not present or incubating at the time of the admission",{"type":557,"content":1858},[1859],{"type":15,"attrs":1860,"content":1861},{"textAlign":53},[1862],{"text":1863,"type":371},"This includes infections that develop in the hospital but appear after the person is discharged",{"type":557,"content":1865},[1866],{"type":15,"attrs":1867,"content":1868},{"textAlign":53},[1869,1871],{"text":1870,"type":371},"This also includes occupational infections among staff who work at the facility.",{"text":1338,"type":371,"marks":1872},[1873],{"type":1341},"accordion-item",{"_uid":1876,"title":1877,"content":1878,"component":1874},"f5477ad1-3234-4c32-883e-6a08adbcf1d2","How can I help to protect myself or my loved one against developing a healthcare-associated infection?  ",{"type":12,"content":1879},[1880],{"type":554,"content":1881},[1882,1889,1896,1903],{"type":557,"content":1883},[1884],{"type":15,"attrs":1885,"content":1886},{"textAlign":53},[1887],{"text":1888,"type":371},"You can pay attention to the hand hygiene practices of the healthcare professionals who participate in your care or the care of your loved one. If you feel comfortable doing so, please remind healthcare workers to clean their hands if they have not done so.",{"type":557,"content":1890},[1891],{"type":15,"attrs":1892,"content":1893},{"textAlign":53},[1894],{"text":1895,"type":371},"You can pay attention to the cleanliness of your room.",{"type":557,"content":1897},[1898],{"type":15,"attrs":1899,"content":1900},{"textAlign":53},[1901],{"text":1902,"type":371},"You can participate in the delivery of your healthcare and to speak up if you have questions.",{"type":557,"content":1904},[1905],{"type":15,"attrs":1906,"content":1907},{"textAlign":53},[1908],{"text":1909,"type":371},"Make sure you know who is actively involved in your care or the care of your loved one.",{"_uid":1911,"title":1912,"content":1913,"component":1874},"01ade45a-4b29-40c1-8fd9-8a0f8260695c","What is best, hand washing or hand rubbing with alcohol-based hand rubs?  ",{"type":12,"content":1914},[1915],{"type":554,"content":1916},[1917,1927],{"type":557,"content":1918},[1919],{"type":15,"attrs":1920,"content":1921},{"textAlign":53},[1922,1924],{"text":1923,"type":371},"It depends on the situation. If your hands are visibly dirty or they feel dirty, wash them thoroughly with soap and water.",{"text":1364,"type":371,"marks":1925},[1926],{"type":1341},{"type":557,"content":1928},[1929],{"type":15,"attrs":1930,"content":1931},{"textAlign":53},[1932,1934],{"text":1933,"type":371},"In any other case, using an alcohol-based hand rub is an excellent way to keep from transmitting infection or getting one yourself.",{"text":1422,"type":371,"marks":1935},[1936],{"type":1341},"Patient and Family Frequently Asked Questions","accordion-colored",{"type":12,"content":1940},[1941],{"type":15,"attrs":1942},{"textAlign":53},{"_uid":1944,"content":1945,"component":607},"02a7e07b-6250-49c9-ae55-34b4f5fa1f35",[1946],{"_uid":1947,"content":1948,"component":606},"a8b8f9b8-637b-491e-83ee-a32ee5916155",{"type":12,"content":1949},[1950,1962,1970],{"type":15,"attrs":1951,"content":1952},{"textAlign":53},[1953,1956],{"text":1338,"type":371,"marks":1954},[1955],{"type":1341},{"text":1957,"type":371,"marks":1958}," WHO: Prevention of Hospital Acquired Infections: A Practical Guide",[1959],{"type":1034,"attrs":1960},{"href":1961,"uuid":53,"anchor":53,"custom":53,"target":1122,"linktype":1123},"https://apps.who.int/iris/handle/10665/67350",{"type":15,"attrs":1963,"content":1964},{"textAlign":53},[1965,1968],{"text":1364,"type":371,"marks":1966},[1967],{"type":1341},{"text":1969,"type":371},"World Health Organization. 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Despite this available evidence, healthcare providers are not implementing practice changes consistently and effectively to support organizations and teams to address patient safety challenges.",{"type":15,"attrs":2054,"content":2055},{"textAlign":53},[2056,2058,2062],{"text":2057,"type":371},"We’ve designed ",{"text":2059,"type":371,"marks":2060},"A Guide to Patient Safety Improvement ",[2061],{"type":711},{"text":2063,"type":371},"to support teams across all healthcare sectors in using a Knowledge Translation and Quality Improvement integrated approach to change that will positively impact patient safety outcomes. You can use this guide alongside current best available evidence change ideas, and tools and resources for your specific project. It includes ideal practice changes (‘the what’) and strategies (‘the how’) that create the evidence-informed intervention. 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Every person in Canada deserves safe, high-quality healthcare when and where they need it.","571ff1d2-efed-4de8-8017-193ec9539c9e",[2093],{"_uid":2094,"file":2095,"image":2096,"title":2081,"format":16,"component":340,"description":2090,"key_learning":16,"prerequisite":16},"c0c08170-d6b8-450e-8f61-18e63b87fc9c",[],{"id":2036,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":2037,"copyright":16,"fieldtype":286,"meta_data":2097,"is_external_url":288},{},[76,39],[2100,2237,2418,2515,2614],{"id":16,"_uid":2101,"content":2102,"component":607},"9fb59c7a-8844-426b-ad80-294f41b7bbf2",[2103,2175,2187,2220,2229],{"_uid":2104,"content":2105,"component":606},"d48d69ca-682c-4b28-8676-6f278fede8a6",{"type":12,"content":2106},[2107,2112,2117,2122,2145,2150,2155,2160,2165,2170],{"type":659,"attrs":2108,"content":2109},{"level":661,"textAlign":53},[2110],{"text":2111,"type":371},"The need for a national patient safety and quality framework",{"type":15,"attrs":2113,"content":2114},{"textAlign":53},[2115],{"text":2116,"type":371},"Health services across Canada are comprehensive, complex and at times complicated. Every person in Canada deserves safe, high-quality healthcare when and where they need it. For the most part, this is our experience.",{"type":15,"attrs":2118,"content":2119},{"textAlign":53},[2120],{"text":2121,"type":371},"But we don't always get it right. People may be inadvertently harmed by the services intended to help them.",{"type":554,"content":2123},[2124,2131,2138],{"type":557,"content":2125},[2126],{"type":15,"attrs":2127,"content":2128},{"textAlign":53},[2129],{"text":2130,"type":371},"The reality is that unintended harm occurs in a Canadian hospital or home care setting every minute and 18 seconds.",{"type":557,"content":2132},[2133],{"type":15,"attrs":2134,"content":2135},{"textAlign":53},[2136],{"text":2137,"type":371},"Every 13 minutes and 14 seconds, someone dies.",{"type":557,"content":2139},[2140],{"type":15,"attrs":2141,"content":2142},{"textAlign":53},[2143],{"text":2144,"type":371},"Patient safety incidents are the third leading cause of death in Canada.",{"type":15,"attrs":2146,"content":2147},{"textAlign":53},[2148],{"text":2149,"type":371},"We observe substantial variation in care by age, gender, race, ethnicity, geography, and socio-economic status. Systemic barriers make accessing high-quality health services more difficult for First Nations, Inuit and Métis, Black communities, racialized and newcomer populations, 2SLGBTQIA+ people, persons with disabilities, those with low income, and many others who face intersecting forms of marginalization. While some jurisdictions have quality and safety plans or frameworks in place, people continue to experience healthcare differently across the country.",{"type":15,"attrs":2151,"content":2152},{"textAlign":53},[2153],{"text":2154,"type":371},"These considerations, when added to the heightened need for consistency and coordination in healthcare as a result of the COVID-19 pandemic, prompt us to ask: How can we focus and align quality and safety improvement throughout the country, regardless of jurisdiction?",{"type":659,"attrs":2156,"content":2157},{"level":661,"textAlign":53},[2158],{"text":2159,"type":371},"The Framework is the first of its kind in Canada",{"type":15,"attrs":2161,"content":2162},{"textAlign":53},[2163],{"text":2164,"type":371},"We can all work together to accelerate quality and patient safety across health systems in Canada by focusing all stakeholders coast to coast on five goals for safe, quality care.",{"type":15,"attrs":2166,"content":2167},{"textAlign":53},[2168],{"text":2169,"type":371},"This people-centred framework defines five goal areas designed to drive improvement and to align Canadian legislation, regulations, standards, organizational policies and public engagement on patient safety and quality improvement.",{"type":15,"attrs":2171,"content":2172},{"textAlign":53},[2173],{"text":2174,"type":371},"It includes action guides and resources customized for each stakeholder group to support you in putting the goals into practice.",{"_uid":2176,"file":2177,"link":2182,"label":2183,"linkType":2184,"component":2185,"linkLabel":2186},"e7445f83-6b7e-41ad-ae5c-4cae725b62a3",{"id":2178,"alt":2179,"name":16,"focus":16,"title":2179,"source":16,"filename":2180,"copyright":16,"fieldtype":286,"meta_data":2181,"is_external_url":288},114291353933708,"CPSI 10001 CQPS Framework English FA Online FINAL Ua","https://a-ca.storyblok.com/f/850807391887861/beda9f909b/cpsi-10001-cqps-framework-english-fa-online-final-ua.pdf",{},{"id":16,"url":16,"linktype":484,"fieldtype":485,"cached_url":16},"National Quality and Patient Safety Framework for Health Services","file","banner-link","Download",{"_uid":2188,"content":2189,"component":606},"1cc5dd82-2290-448d-a570-3a8de8cb8596",{"type":12,"content":2190},[2191,2196,2210,2215],{"type":659,"attrs":2192,"content":2193},{"level":661,"textAlign":53},[2194],{"text":2195,"type":371},"Share your experience",{"type":15,"attrs":2197,"content":2198},{"textAlign":53},[2199,2201,2208],{"text":2200,"type":371},"How have you used the Canadian Quality and Patient Safety Framework to drive quality and safety improvements? Please email ",{"text":2202,"type":371,"marks":2203},"leadingpractices@healthstandards.org",[2204],{"type":1034,"attrs":2205},{"href":2202,"uuid":53,"anchor":53,"custom":2206,"target":1122,"linktype":2207},{},"email",{"text":2209,"type":371}," and share your experience with us for an opportunity to be profiled as a leading practice or a case study.",{"type":659,"attrs":2211,"content":2212},{"level":661,"textAlign":53},[2213],{"text":2214,"type":371},"Mapping tool",{"type":15,"attrs":2216,"content":2217},{"textAlign":53},[2218],{"text":2219,"type":371},"A mapping tool was developed to help you map your organization's current quality and patient safety improvement initiatives to the goals, objectives and outcomes of the Framework. This exercise will help demonstrate your organization's strengths in aligning with the Framework and uncover opportunities to work toward these key goals for safe, high-quality care.",{"_uid":2221,"file":2222,"link":2227,"label":2228,"linkType":2184,"component":2185,"linkLabel":16},"5a0a6902-a9e4-4b34-b4b9-e7982a69be59",{"id":2223,"alt":2224,"name":16,"focus":16,"title":2224,"source":16,"filename":2225,"copyright":16,"fieldtype":286,"meta_data":2226,"is_external_url":288},114291352094603,"Cqpsframework Mappingtemplate (1)","https://a-ca.storyblok.com/f/850807391887861/406aad0b08/cqpsframework-mappingtemplate-1.docx",{},{"id":16,"url":16,"linktype":484,"fieldtype":485,"cached_url":16},"Framework mapping tool",{"_uid":2230,"image":2231,"component":2236},"c60afad8-b749-44f8-a937-2159d57428d6",{"id":2232,"alt":2233,"name":16,"focus":16,"title":16,"source":16,"filename":2234,"copyright":16,"fieldtype":286,"meta_data":2235,"is_external_url":288},114298487062134,"5 Goals to Align Canada on Patient Safety and Quality Improvement. The Framework's ultimate aims are: Improving key quality and safety areas, reducing unwarranted care variation, strengthening high-quality health services that improve patient experience and outcomes.","https://a-ca.storyblok.com/f/850807391887861/3a709b9c7c/five-goals-to-align-cqps-improvement.png",{"alt":2233,"title":16,"source":16,"copyright":16},"simple-image",{"id":16,"_uid":2238,"title":2239,"columns":2240,"component":2378,"description":2379},"d93232b0-5920-4467-8aaa-f2cabbc309ab","Why do we need a framework?",[2241,2266,2297],{"_uid":2242,"image":2243,"title":2245,"content":2246,"component":2265},"8dc6c6ec-ca3b-4eb8-91e1-878518f784e6",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":2244},{},"Developed with broad consultation, including with patients and families",[2247,2261],{"_uid":2248,"content":2249,"component":606},"da1b6f89-24a9-4289-8ffc-ce59c4b506e3",{"type":12,"content":2250},[2251,2256],{"type":15,"attrs":2252,"content":2253},{"textAlign":53},[2254],{"text":2255,"type":371},"The Framework was developed in consultation with members of the public, health leaders, policy makers, board members and health teams (including patients and families). The processes also included numerous committee meetings, international and national environmental scans, key stakeholder interviews, a national public consultation and further targeted consultations with key stakeholder groups.",{"type":15,"attrs":2257,"content":2258},{"textAlign":53},[2259],{"text":2260,"type":371},"This comprehensive approach was prioritized to ensure the Framework package reflects both current and emerging trends and the realities of health systems across Canada, regardless of jurisdiction. The accompanying action guides, resources and indicators are curated implementation tools to support all stakeholders with using and implementing the Framework package, regardless of their role or care.",{"_uid":2262,"file":2263,"component":359},"d5a0bf4f-6124-4306-b50a-f6046782b2be",{"id":2178,"alt":2179,"name":16,"focus":16,"title":2179,"source":16,"filename":2180,"copyright":16,"fieldtype":286,"meta_data":2264,"is_external_url":288},{},"wysiwyg-column",{"_uid":2267,"image":2268,"title":2270,"content":2271,"component":2265},"f0008be9-2ce5-4b31-b34a-1f421d98b64d",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":2269},{},"Highlights of the Canadian Quality and Patient Safety Framework evaluation",[2272,2291],{"_uid":2273,"content":2274,"component":606},"ed8cce08-8808-4688-a1d7-7a5dade6c109",{"type":12,"content":2275},[2276,2281,2286],{"type":15,"attrs":2277,"content":2278},{"textAlign":53},[2279],{"text":2280,"type":371},"Everyone in Canada deserves safe, high-quality healthcare where and when they need it. Yet inequities and systemic barriers mean that access to this fundamental right is not the same for all. These considerations prompted Healthcare Excellence Canada (HEC) and Health Standards Organization (HSO) to ask: “how can we focus and align quality and safety improvement throughout the country, regardless of jurisdiction?”",{"type":15,"attrs":2282,"content":2283},{"textAlign":53},[2284],{"text":2285,"type":371},"The Canadian Quality and Patient Safety Framework for Health Services is the first of its kind in Canada. It spearheads a coordinated effort to align stakeholders and providers in how they work to provide safe, high-quality care.",{"type":15,"attrs":2287,"content":2288},{"textAlign":53},[2289],{"text":2290,"type":371},"Following the implementation phase of the Framework, HSO and HEC facilitated an impact evaluation to understand how well the Framework’s strategies were shared, the short-term impacts of increased awareness around patient safety and how the Framework resulted in early indications of quality and safety practice changes within the health system. A summary of the evaluation findings can be accessed here.",{"_uid":2292,"file":2293,"component":359},"16a7b389-52ed-45ac-aef8-c13e80e3ff22",{"id":2294,"alt":853,"name":16,"focus":16,"title":853,"source":16,"filename":2295,"copyright":16,"fieldtype":286,"meta_data":2296,"is_external_url":288},114291357755278,"https://a-ca.storyblok.com/f/850807391887861/88996457b9/20221013-cqpsevaluation-execsummary-en.pdf",{},{"_uid":2298,"image":2299,"title":2301,"content":2302,"component":2265},"a39e83e1-7eec-44a9-b554-3dc5eff05f3d",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":2300},{},"Five goals for safe, quality care",[2303],{"_uid":2304,"content":2305,"component":606},"d97acddf-ed74-4ad0-bfbe-12bc7c4aabee",{"type":12,"content":2306},[2307,2313,2322,2327,2336,2341,2350,2355,2364,2369],{"type":659,"attrs":2308,"content":2310},{"level":2309,"textAlign":53},4,[2311],{"text":2312,"type":371},"Goal 1: People-Centred Care",{"type":554,"content":2314},[2315],{"type":557,"content":2316},[2317],{"type":15,"attrs":2318,"content":2319},{"textAlign":53},[2320],{"text":2321,"type":371},"People using health services are equal partners in planning, developing, and monitoring care to make sure it meets their needs and to achieve the best outcomes.",{"type":659,"attrs":2323,"content":2324},{"level":2309,"textAlign":53},[2325],{"text":2326,"type":371},"Goal 2: Safe care",{"type":554,"content":2328},[2329],{"type":557,"content":2330},[2331],{"type":15,"attrs":2332,"content":2333},{"textAlign":53},[2334],{"text":2335,"type":371},"Health services are safe and free from preventable harm. ",{"type":659,"attrs":2337,"content":2338},{"level":2309,"textAlign":53},[2339],{"text":2340,"type":371},"Goal 3: Accessible care",{"type":554,"content":2342},[2343],{"type":557,"content":2344},[2345],{"type":15,"attrs":2346,"content":2347},{"textAlign":53},[2348],{"text":2349,"type":371},"People have timely and equitable access to quality health services.",{"type":659,"attrs":2351,"content":2352},{"level":2309,"textAlign":53},[2353],{"text":2354,"type":371},"Goal 4: Appropriate care",{"type":554,"content":2356},[2357],{"type":557,"content":2358},[2359],{"type":15,"attrs":2360,"content":2361},{"textAlign":53},[2362],{"text":2363,"type":371},"Care is evidence-based and people-centred.",{"type":659,"attrs":2365,"content":2366},{"level":2309,"textAlign":53},[2367],{"text":2368,"type":371},"Goal 5: Integrated care",{"type":554,"content":2370},[2371],{"type":557,"content":2372},[2373],{"type":15,"attrs":2374,"content":2375},{"textAlign":53},[2376],{"text":2377,"type":371},"Health services are continuous and well-coordinated, promoting smooth transitions.","wysiwyg-double-column",{"type":12,"content":2380},[2381,2386,2398,2416],{"type":15,"attrs":2382,"content":2383},{"textAlign":53},[2384],{"text":2385,"type":371},"To truly align efforts across Canada toward better and safer care we must prioritize coordinated action. Collective action across jurisdictions in Canada is needed now more than ever before. The Canadian Quality & Patient Safety Framework (the Framework) is the roadmap that can align the country as we work to safely enhance health services. It is already being used in many jurisdictions at different levels.",{"type":15,"attrs":2387,"content":2388},{"textAlign":53},[2389,2396],{"text":2390,"type":371,"marks":2391},"Read case studies",[2392],{"type":1034,"attrs":2393},{"href":2394,"uuid":53,"anchor":53,"custom":2395,"target":1122,"linktype":1123},"https://healthstandards.org/patient-safety-in-action-new-case-studies/",{},{"text":2397,"type":371}," to learn how organizations have been using the framework to improve patient safety in their organizations.",{"type":15,"attrs":2399,"content":2400},{"textAlign":53},[2401,2405,2412],{"text":2402,"type":371,"marks":2403},"For any questions, comments or to share your experience using the Framework, please contact ",[2404],{"type":711},{"text":2406,"type":371,"marks":2407},"qualityservicesforall@healthstandards.org",[2408,2411],{"type":1034,"attrs":2409},{"href":2406,"uuid":53,"anchor":53,"custom":2410,"target":1122,"linktype":2207},{},{"type":711},{"text":2413,"type":371,"marks":2414},".",[2415],{"type":711},{"type":15,"attrs":2417},{"textAlign":53},{"id":16,"_uid":2419,"content":2420,"component":607},"db71f955-42e9-4db6-b82f-89a18e37addc",[2421,2438,2446],{"_uid":2422,"content":2423,"component":606},"2252b45f-91c9-46f3-b508-c073105ef5e7",{"type":12,"content":2424},[2425,2433],{"type":659,"attrs":2426,"content":2427},{"level":1019,"textAlign":53},[2428],{"text":2429,"type":371,"marks":2430},"How you can use The Canadian Quality & Patient Safety Framework for Health Services",[2431],{"type":374,"attrs":2432},{"color":16},{"type":15,"attrs":2434,"content":2435},{"textAlign":53},[2436],{"text":2437,"type":371},"We all have different roles to play in healthcare in Canada. Along with members of the public, health teams (including patients), health leaders, board members and policy makers, this Framework outlines the essential role of families, caregivers and care partners in enabling quality health services and patient safety.",{"_uid":2439,"file":2440,"link":2442,"label":2444,"linkType":1034,"component":2185,"linkLabel":2445},"98a69a2c-7135-4e50-9907-0d36660fc681",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":2441},{},{"id":16,"url":2443,"target":1122,"linktype":1123,"fieldtype":485,"cached_url":2443},"https://a-ca.storyblok.com/f/850807391887861/beda9f909b/cpsi-10001-cqps-framework-english-fa-online-final-ua.pdf#page=13","Action Guides","Download the guides",{"_uid":2447,"content":2448,"component":606},"a0c576aa-fd7e-49f4-bb4b-a350608796e9",{"type":12,"content":2449},[2450,2455],{"type":15,"attrs":2451,"content":2452},{"textAlign":53},[2453],{"text":2454,"type":371},"The Framework provides custom action guides to 5 stakeholder groups.",{"type":554,"content":2456},[2457,2468,2479,2493,2504],{"type":557,"content":2458},[2459],{"type":15,"attrs":2460,"content":2461},{"textAlign":53},[2462],{"text":2463,"type":371,"marks":2464},"Public action guide Public",[2465],{"type":1034,"attrs":2466},{"href":2467,"uuid":53,"anchor":53,"custom":53,"target":1122,"linktype":1123},"https://a-ca.storyblok.com/f/850807391887861/beda9f909b/cpsi-10001-cqps-framework-english-fa-online-final-ua.pdf#page=15",{"type":557,"content":2469},[2470],{"type":15,"attrs":2471,"content":2472},{"textAlign":53},[2473],{"text":2474,"type":371,"marks":2475},"Health Teams",[2476],{"type":1034,"attrs":2477},{"href":2478,"uuid":53,"anchor":53,"custom":53,"target":1122,"linktype":1123},"https://a-ca.storyblok.com/f/850807391887861/beda9f909b/cpsi-10001-cqps-framework-english-fa-online-final-ua.pdf#page=20",{"type":557,"content":2480},[2481],{"type":15,"attrs":2482,"content":2483},{"textAlign":53},[2484],{"text":2485,"type":371,"marks":2486},"Health Leaders",[2487,2491],{"type":1034,"attrs":2488},{"href":2489,"uuid":53,"anchor":53,"custom":2490,"target":1122,"linktype":286},"https://a-ca.storyblok.com/f/850807391887861/beda9f909b/cpsi-10001-cqps-framework-english-fa-online-final-ua.pdf#page=29",{},{"type":2492},"underline",{"type":557,"content":2494},[2495],{"type":15,"attrs":2496,"content":2497},{"textAlign":53},[2498],{"text":2499,"type":371,"marks":2500},"Board Members",[2501],{"type":1034,"attrs":2502},{"href":2503,"uuid":53,"anchor":53,"custom":53,"target":1122,"linktype":1123},"https://a-ca.storyblok.com/f/850807391887861/beda9f909b/cpsi-10001-cqps-framework-english-fa-online-final-ua.pdf#page=38",{"type":557,"content":2505},[2506],{"type":15,"attrs":2507,"content":2508},{"textAlign":53},[2509],{"text":2510,"type":371,"marks":2511},"Policy Makers",[2512],{"type":1034,"attrs":2513},{"href":2514,"uuid":53,"anchor":53,"custom":53,"target":1122,"linktype":1123},"https://a-ca.storyblok.com/f/850807391887861/beda9f909b/cpsi-10001-cqps-framework-english-fa-online-final-ua.pdf#page=45",{"id":16,"_uid":2516,"title":2517,"columns":2518,"component":2378,"description":2611},"9f7b8dfa-5096-4808-be2f-be953c7e6bdb","Tracking Your Success",[2519,2581],{"_uid":2520,"image":2521,"title":2523,"content":2524,"component":2265},"6057db20-4b79-4be9-9d85-4c4ddc7f414b",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":2522},{},"Key Indicators to track your progress",[2525],{"_uid":2526,"content":2527,"component":606},"3ce3ea89-5e93-4402-b67a-200d569808ec",{"type":12,"content":2528},[2529,2534,2539,2576],{"type":15,"attrs":2530,"content":2531},{"textAlign":53},[2532],{"text":2533,"type":371},"The Canadian Quality and Patient Safety Framework package includes key indicators to help you track progress towards improving quality and patient safety. The indicators should help you create appropriate performance measures for each objective. Each indicator‒when measured using a national, jurisdictional, or local data source‒will offer insight into your success in improving quality and patient safety.",{"type":15,"attrs":2535,"content":2536},{"textAlign":53},[2537],{"text":2538,"type":371},"We aimed to create an indicator set that is both comprehensive and practical. Each indicator was selected based on:",{"type":554,"content":2540},[2541,2548,2555,2562,2569],{"type":557,"content":2542},[2543],{"type":15,"attrs":2544,"content":2545},{"textAlign":53},[2546],{"text":2547,"type":371},"Its relevance to the objective.",{"type":557,"content":2549},[2550],{"type":15,"attrs":2551,"content":2552},{"textAlign":53},[2553],{"text":2554,"type":371},"How comprehensively it reflects the objective.",{"type":557,"content":2556},[2557],{"type":15,"attrs":2558,"content":2559},{"textAlign":53},[2560],{"text":2561,"type":371},"The existence of data sources that can be used to measure the indicator.",{"type":557,"content":2563},[2564],{"type":15,"attrs":2565,"content":2566},{"textAlign":53},[2567],{"text":2568,"type":371},"The adaptability of the indicator to various local contexts.",{"type":557,"content":2570},[2571],{"type":15,"attrs":2572,"content":2573},{"textAlign":53},[2574],{"text":2575,"type":371},"The availability of national data to facilitate interjurisdictional comparisons.",{"type":15,"attrs":2577,"content":2578},{"textAlign":53},[2579],{"text":2580,"type":371},"We also strived to keep the total number of recommended indicators low. In total, the Framework contains 18 indicators across 13 objectives. In most cases, an objective can be tracked by a single indicator.",{"_uid":2582,"image":2583,"title":2585,"content":2586,"component":2265},"907f429d-ee22-4e34-9127-98fa9126678c",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":2584},{},"Measuring your success",[2587],{"_uid":2588,"content":2589,"component":606},"7b1e4704-7c0f-437c-8a1b-20a78fad700a",{"type":12,"content":2590},[2591,2596,2601,2606],{"type":15,"attrs":2592,"content":2593},{"textAlign":53},[2594],{"text":2595,"type":371},"The indicators should help you create appropriate performance measures for each objective. Each indicator‒when measured using a national, jurisdictional, or local data source‒will offer insight into your success in improving quality and patient safety.",{"type":15,"attrs":2597,"content":2598},{"textAlign":53},[2599],{"text":2600,"type":371},"The indicators are not required to be measured using a specific data source. You should identify data sources for each indicator that are suitable to your context. We have, however, identified example data sources you can use as a guide in developing your own measures and for cross-jurisdictional comparisons. We encourage you to build measures for indicators with data that best represent your own context and jurisdiction.",{"type":15,"attrs":2602,"content":2603},{"textAlign":53},[2604],{"text":2605,"type":371},"As you measure the indicators, we encourage you to look for ways to compare results across various sociodemographic and geographic groups‒including underserved populations. These comparisons can help you see whether objectives are being met equitably across these sub-groups. Some of the indicators are worded in a way that encourages these comparisons. You should look for ways to measure equity wherever possible.",{"type":15,"attrs":2607,"content":2608},{"textAlign":53},[2609],{"text":2610,"type":371},"Finally, this set of indicators, along with the example data sources, is intended to be a ‘living document.’ Some sectors, such as the acute care sector, are better represented by currently available data and‒as a result‒better represented in our recommended data sources. 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Participants included representatives from federal, provincial, and territorial governments, regional health authorities, professional associations, unions, frontline providers, pan-Canadian organizations, patient partners and researchers.",{"type":15,"attrs":2770,"content":2771},{"textAlign":53},[2772],{"text":2773,"type":371},"Through this roundtable and a review of more than 40 reports and strategies, including 270 activities aimed at retaining health workers, six key strategies were identified to help make health systems more supportive and sustainable for those who work in them.",{"id":16,"_uid":2775,"link":2776,"image":2787,"title":2792,"video_id":16,"component":2793,"media_type":2794,"description":2795,"video_title":16},"1415c522-9d3b-433b-ba4d-e2aed575d3eb",[2777],{"_uid":2778,"link":2779,"label":2786,"component":492},"f7fb5888-1d8a-4a52-a625-d40b058f1564",{"id":2780,"url":16,"linktype":484,"fieldtype":485,"cached_url":2781,"story":2782},"a64de4ee-47bb-4b76-9a4f-c6d177d132b9","programs/health-workforce-innovation-challenge",{"name":2783,"id":2784,"uuid":2780,"slug":2785,"url":2781,"full_slug":2781,"_stopResolving":294},"Health Workforce Innovation Challenge",123451292767433,"health-workforce-innovation-challenge","Learn more",{"id":2788,"alt":2789,"name":16,"focus":16,"title":16,"source":16,"filename":2790,"copyright":16,"fieldtype":286,"meta_data":2791,"is_external_url":288},114299541663628,"A group of people stand in front of a conference poster about psychological safety in the workplace.","https://a-ca.storyblok.com/f/850807391887861/1d55f4e2ff/img-5851.jpg",{"alt":2789,"title":16,"source":16,"copyright":16},"Related programs","info-block-program","image",{"type":12,"content":2796},[2797,2801],{"type":659,"attrs":2798,"content":2799},{"level":1019,"textAlign":53},[2800],{"text":2783,"type":371},{"type":15,"attrs":2802,"content":2803},{"textAlign":53},[2804],{"text":2805,"type":371},"The Health Workforce Innovation Challenge supported teams across Canada to strengthen their workforces and deliver safer, higher-quality care. 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Eight in 10 COVID-19-related deaths in Canada are in LTC, which is double the Organization for Economic Co-operation and Development (OECD) average.",{"text":1338,"type":371,"marks":2865},[2866],{"type":1341},{"type":15,"attrs":2868,"content":2869},{"textAlign":53},[2870],{"text":2871,"type":371},"The Reimagining Care for Older Adults report was published by the Canadian Foundation for Healthcare Improvement and the Canadian Patient Safety Institute (now Healthcare Excellence Canada). It’s based on more than 40 interviews with family partners in care, healthcare leaders and policymakers in the spring of 2020. 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