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Our volunteer Board of Directors is a diverse group of leaders who are passionate about improving healthcare, with – and for – everyone in Canada.",{"type":15,"attrs":596,"content":597},{"textAlign":53},[598],{"text":599,"type":352},"The new directors are:",{"type":401,"content":601},[602,614],{"type":404,"content":603},[604],{"type":15,"attrs":605,"content":606},{"textAlign":53},[607,612],{"text":608,"type":352,"marks":609},"Heather Thiessen",[610],{"type":611},"bold",{"text":613,"type":352},", Patient Partner, Health Standards Organization and Accreditation Canada, past Co-Chair, Saskatchewan Health Authority, and independent patient partner.",{"type":404,"content":615},[616],{"type":15,"attrs":617,"content":618},{"textAlign":53},[619,623],{"text":620,"type":352,"marks":621},"Gail Tomblin Murphy, PhD",[622],{"type":611},{"text":624,"type":352},", Vice President, Research, Innovation and Discovery, and Chief Nurse Executive of Nova Scotia Health.",{"type":15,"attrs":626,"content":627},{"textAlign":53},[628],{"text":629,"type":352},"“It’s truly an honour to sit as a Director on HEC’s board. As an engaged patient, family member and passionate patient partner, I bring my years of experience to this table to help deepen understanding of the realities patients and families face in healthcare today,” says Heather Thiessen. “Listening and working with patients and families is a catalyst for the change in healthcare we so desperately need.”",{"type":15,"attrs":631,"content":632},{"textAlign":53},[633],{"text":634,"type":352},"“I am very honoured to have this opportunity to serve as a Director. Enabling innovation within and across health systems is fundamental to our collective ability to deliver safe and high-quality care at all levels, from home, community and primary care to the most specialized care,” says Gail Tomblin Murphy, PhD. “Innovation in healthcare is a key enabler that brings leading research and best practice evidence, and technological advancements to policy, planning and practice as well as to care delivery – improving experiences for patients, communities and providers, as well as enhancing health outcomes and system efficiencies.”",{"type":15,"attrs":636,"content":637},{"textAlign":53},[638],{"text":639,"type":352},"The Board also thanks two outgoing Directors for their service as part of the inaugural Board that led the amalgamation of the Canadian Patient Safety Institute and Canadian Foundation for Healthcare Improvement into HEC:",{"type":401,"content":641},[642,653],{"type":404,"content":643},[644],{"type":15,"attrs":645,"content":646},{"textAlign":53},[647,651],{"text":648,"type":352,"marks":649},"Vincent Dumez",[650],{"type":611},{"text":652,"type":352},", Co-director of the Center of Excellence on Partnering with Patients and the Public (CEPPP), Faculty of Medicine, Université de Montréal and Research Centre of the Centre hospitalier de l’Université de Montréal (CRCHUM).",{"type":404,"content":654},[655],{"type":15,"attrs":656,"content":657},{"textAlign":53},[658,662],{"text":659,"type":352,"marks":660},"Petrina McGrath, PHD",[661],{"type":611},{"text":663,"type":352},", Health System Executive, People, Quality & Practice and Chief Nurse Executive, Lakeridge Health. Previously the Executive Director Quality and Safety for the Saskatchewan Health Authority, including the role of Safety Officer for the Emergency Operations Committee.",{"type":15,"attrs":665,"content":666},{"textAlign":53},[667],{"text":668,"type":352},"“I’m thrilled to welcome Heather Thiessen and Gail Tomblin-Murphy as the newest Directors on our Board,” says Erik Sande, Chair, HEC Board of Directors. “We’re grateful to them, and our parting colleagues Vincent Dumez and Petrina McGrath, for their commitment to safer, higher quality healthcare for everyone in Canada.”",[115,143,122,129,136,150,157],"healthcare-excellence-canada-welcomes-two-new-board-directors","updates/healthcare-excellence-canada-welcomes-two-new-board-directors",-7020,[],{"parent_slug":295,"umbraco_path":675,"umbraco_uuid":676},"/HealthcareExcellenceCanada/News/HealthcareExcellenceCanadaWelcomesTwoNewBoardDirectors","04d2d812-5707-4b9e-acf1-a70e19a9970f","f77d1945-77ee-4c46-a073-fbe9d91dcae2","2025-12-15T17:38:36.285Z",[],[681],{"path":682,"name":683,"lang":308,"published":299},"actualites-et-perspectives/le-conseil-d-administration-d-excellence-en-sante-canada-accueille-deux-nouvelles-membres","Le conseil d’administration d’Excellence en santé Canada accueille deux nouvelles membres",{"name":685,"created_at":686,"published_at":687,"updated_at":688,"id":689,"uuid":690,"content":691,"slug":938,"full_slug":939,"sort_by_date":53,"position":940,"tag_list":941,"is_startpage":286,"parent_id":300,"meta_data":942,"group_id":945,"first_published_at":946,"release_id":53,"lang":292,"path":53,"alternates":947,"default_full_slug":939,"translated_slugs":948},"Making care count: A closer look across Newfoundland and Labrador","2025-12-15T17:38:37.414Z","2026-02-16T15:01:59.904Z","2026-02-16T15:01:59.951Z",123415418618921,"07393c3c-8261-4e89-b79c-5b708e3b71ba",{"Seo":692,"seo":695,"_uid":697,"hero":698,"types":711,"topics":712,"Noindex":286,"content":713,"audience":937,"component":521},[693],{"_uid":694,"Noindex":286,"component":333},"5e794d5b-1816-4ae0-aefc-e4544f09c8a0",{"title":685,"plugin":335,"description":696},"On a fall day in 2024, healthcare leaders gathered in St. John’s for a workshop to share, learn, and identify ways to partner meaningfully to improve the safety and quality of healthcare for more people.","54a52240-1a22-4ec2-a65d-a7b649ca1757",[699],{"_uid":700,"date":701,"image":702,"title":685,"author":16,"component":345,"description":705},"314b32b2-ae03-4e55-94a2-a18a83daaeb4","2025-10-06 00:00",{"id":703,"filename":704,"fieldtype":284},114295415933837,"https://a-ca.storyblok.com/f/850807391887861/a77c76d2b7/nlhs-workshop-blog-image-1.png",{"type":12,"content":706},[707],{"type":15,"attrs":708,"content":709},{"textAlign":53},[710],{"text":696,"type":352},[246],[32,76,69,46,91],[714,829,846,903],{"_uid":715,"content":716,"component":519},"baf14bb7-ec45-4fa9-b59f-5a51003cc232",[717],{"_uid":718,"content":719,"component":518},"f5b491dc-cbe7-42c6-9ab8-5216b4fe5aed",{"type":12,"content":720},[721,782,787,794,799,804,809,814,819,824],{"type":15,"attrs":722,"content":723},{"textAlign":53},[724,726,739,741,753,754,766,768,780],{"text":725,"type":352},"This growing network of local leaders, care teams, and patient partners were supported by HEC and Newfoundland and Labrador Health Services (NLHS) through programs like ",{"text":727,"type":352,"marks":728},"Strengthening Primary Care",[729],{"type":372,"attrs":730},{"href":731,"uuid":732,"anchor":53,"custom":733,"target":377,"linktype":378,"story":734},"/programs/strengthening-primary-care","617e87e7-e5c2-4e32-b66b-d7434f00efc9",{},{"name":735,"id":736,"uuid":732,"slug":737,"url":738,"full_slug":738,"_stopResolving":299},"Strengthening Primary Care in Northern, Rural and Remote Communities",123451101500590,"strengthening-primary-care","programs/strengthening-primary-care",{"text":740,"type":352},", ",{"text":742,"type":352,"marks":743},"Enabling Aging in Place",[744],{"type":372,"attrs":745},{"href":746,"uuid":747,"anchor":53,"custom":748,"target":377,"linktype":378,"story":749},"/programs/enabling-aging-in-place","55ec5ec1-cdad-4ca3-8923-16d512d9201d",{},{"name":742,"id":750,"uuid":747,"slug":751,"url":752,"full_slug":752,"_stopResolving":299},123451159434422,"enabling-aging-in-place","programs/enabling-aging-in-place",{"text":740,"type":352},{"text":755,"type":352,"marks":756},"Improving Equity in Access to Palliative Care",[757],{"type":372,"attrs":758},{"href":759,"uuid":760,"anchor":53,"custom":761,"target":377,"linktype":378,"story":762},"/programs/improving-equity-in-access-to-palliative-care","a57a448f-4a8b-4c06-b2ad-a5872f325f97",{},{"name":755,"id":763,"uuid":760,"slug":764,"url":765,"full_slug":765,"_stopResolving":299},123451147150517,"improving-equity-in-access-to-palliative-care","programs/improving-equity-in-access-to-palliative-care",{"text":767,"type":352},", and the ",{"text":769,"type":352,"marks":770},"Cultural Safety Design Collaborative",[771],{"type":372,"attrs":772},{"href":773,"uuid":774,"anchor":53,"custom":775,"target":377,"linktype":378,"story":776},"/programs/cultural-safety-design-collaborative","97b63641-a734-4d1a-9d92-a9b014c6a462",{},{"name":769,"id":777,"uuid":774,"slug":778,"url":779,"full_slug":779,"_stopResolving":299},123451175949496,"cultural-safety-design-collaborative","programs/cultural-safety-design-collaborative",{"text":781,"type":352},".",{"type":15,"attrs":783,"content":784},{"textAlign":53},[785],{"text":786,"type":352},"Here's a closer look at some of the promising practices that were shared during the workshop.",{"type":788,"attrs":789,"content":791},"heading",{"level":790,"textAlign":53},2,[792],{"text":793,"type":352},"A smoother path to family care team access in Conception Bay North",{"type":15,"attrs":795,"content":796},{"textAlign":53},[797],{"text":798,"type":352},"In Conception Bay North, patients were referred to family care teams for services like physiotherapy, nutrition, and other allied health support - even if they didn’t have access to team-based primary care or a family doctor.",{"type":15,"attrs":800,"content":801},{"textAlign":53},[802],{"text":803,"type":352},"A referral navigator helped bridge that gap. In just three months, 44 patients were connected to care through this model, with all patients sharing that they were satisfied. It’s a small change with system-wide potential.",{"type":788,"attrs":805,"content":806},{"level":790,"textAlign":53},[807],{"text":808,"type":352},"Bringing care on the road to rural communities of central Newfoundland",{"type":15,"attrs":810,"content":811},{"textAlign":53},[812],{"text":813,"type":352},"In the Central Zone, primary care is on the move. Mobile primary healthcare teams travelled on weekends to provide services to people living in 40 small communities, offering appointments for chronic disease, mental health and addictions services, health system navigation, and more.",{"type":15,"attrs":815,"content":816},{"textAlign":53},[817],{"text":818,"type":352},"This approach reduced the need for long-distance travel, ensuring that care is delivered where people live - particularly important in rural and remote parts of the province. Over 300 appointments were booked in the span of one year through the model, with positive feedback from patients and providers.",{"type":788,"attrs":820,"content":821},{"level":790,"textAlign":53},[822],{"text":823,"type":352},"Helping older adults return home in Corner Brook and St. John’s",{"type":15,"attrs":825,"content":826},{"textAlign":53},[827],{"text":828,"type":352},"In Corner Brook and St. John’s, new Acute Care for the Elderly (ACE) units are changing the experience of hospitalization for older adults. These units focus on early mobility, daily interdisciplinary rounding, and an early focus on discharge planning. The early results shared at the workshop were encouraging. Over five months, of the 186 patients admitted to ACE units at Western Memorial, 139 were discharged home - and only one was transferred to long-term care.",{"id":16,"_uid":830,"items":831,"component":845},"b73499d9-d85c-4e3a-ac87-9e20d3e709a3",[832],{"_uid":833,"image":834,"quote":836,"author":843,"component":844,"author_title":16},"52849e23-20c7-4bb2-81fd-b79f2118b8c0",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":835},{},{"type":12,"content":837},[838],{"type":15,"attrs":839,"content":840},{"textAlign":53},[841],{"text":842,"type":352},"I was always an independent person, and I’m still an independent person. I had a health issue and they helped me to feel well so I could get back to my life.","ACE unit patient","quote-item","quote",{"_uid":847,"content":848,"component":519},"34d3cc42-0f71-4eb9-a7d1-b980091aaf57",[849],{"_uid":850,"content":851,"component":518},"0ee538cc-918a-4665-9511-cf2d82ddbe1c",{"type":12,"content":852},[853,858,863,868,873,878,883,888,893,898],{"type":15,"attrs":854,"content":855},{"textAlign":53},[856],{"text":857,"type":352},"With coaching from Dr. Samir Sinha and the Mount Sinai Team in Toronto, the approach was implemented first at Western Memorial then at St. Clare’s Mercy Hospital. The team is currently building a comprehensive older adult education and training program to support non-ACE units across the province enhance age-friendly care, starting with enrolling in the Nurses Improving Care for Healthsystem Elders (NICHE) education model.",{"type":788,"attrs":859,"content":860},{"level":790,"textAlign":53},[861],{"text":862,"type":352},"Palliative care rooted in Inuit culture and community in Nain",{"type":15,"attrs":864,"content":865},{"textAlign":53},[866],{"text":867,"type":352},"In Nain, an improvement team is working towards a new model of palliative care with Inuit culture and community at its core. Historically, people requiring palliative care had to leave the region - often travelling hundreds of kilometers away from land, language, and loved ones.",{"type":15,"attrs":869,"content":870},{"textAlign":53},[871],{"text":872,"type":352},"With a focus on culturally safer care being delivered in community, they are working to support increased access for individuals in rural and remote communities. Whether supported at home or in a local clinic, palliative care will reflect traditional practices, values, and a connection to place.",{"type":788,"attrs":874,"content":875},{"level":790,"textAlign":53},[876],{"text":877,"type":352},"How HEC and NLHS helped drive local impact",{"type":15,"attrs":879,"content":880},{"textAlign":53},[881],{"text":882,"type":352},"Through HEC’s programs and initiatives in 2024-2025, more than 1,200 people in the province have already received safer, higher-quality care. Another 30,000 are in reach as programs scale.",{"type":15,"attrs":884,"content":885},{"textAlign":53},[886],{"text":887,"type":352},"HEC’s role has been to accelerate what works – providing seed funding, coaching, practical tools, and peer learning networks that help local teams, with patient partners, lead change rooted in community insight, adapt solutions to local realities, and scale their impact with peer support from across Canada.",{"type":15,"attrs":889,"content":890},{"textAlign":53},[891],{"text":892,"type":352},"This progress is only possible with partners like the improvement teams and the support of NLHS, which dedicated resources and actively partnered with HEC and local teams to make room for these improvements to happen.",{"type":15,"attrs":894,"content":895},{"textAlign":53},[896],{"text":897,"type":352},"“This work shows the power of community-led innovation, backed by the right support,” said Jennifer Zelmer, President and CEO of Healthcare Excellence Canada. “Together, we’re creating care that counts — grounded in trust, equity and learning.”",{"type":15,"attrs":899,"content":900},{"textAlign":53},[901],{"text":902,"type":352},"“We’re seeing how ideas, when supported, can spark local improvements, improvements that can have system-wide potential” said Tina Edmonds, Acting Vice President, Quality and Learning Health System, NL Health Services. “These stories aren’t the exception — they’re a glimpse of what’s possible when we work together.”",{"id":16,"_uid":904,"link":905,"image":918,"title":16,"video_id":16,"component":923,"media_type":924,"description":925,"video_title":16},"f289941e-0aa8-4767-b4e7-3a52f9f2f414",[906],{"_uid":907,"link":908,"label":916,"component":917},"a5287364-ef76-483f-94b6-607d9a9bdfb3",{"id":909,"url":16,"linktype":378,"fieldtype":910,"cached_url":911,"story":912},"0d2f8969-3d09-453d-a9d4-65203f95fba2","multilink","about-us/our-impact",{"name":913,"id":914,"uuid":909,"slug":915,"url":911,"full_slug":911,"_stopResolving":299},"Our Impact",134433641690705,"our-impact","Read the report","simple-link",{"id":919,"alt":920,"name":16,"focus":16,"title":920,"source":16,"filename":921,"copyright":16,"fieldtype":284,"meta_data":922,"is_external_url":286},114297704668586,"Web EN Hero Image","https://a-ca.storyblok.com/f/850807391887861/cf4f74df89/web-en-hero-image.png",{},"info-block-program","image",{"type":12,"content":926},[927,932],{"type":788,"attrs":928,"content":929},{"level":790,"textAlign":53},[930],{"text":931,"type":352},"The momentum is growing, and the story isn’t over.",{"type":15,"attrs":933,"content":934},{"textAlign":53},[935],{"text":936,"type":352},"To explore more examples of how we're creating care that counts with local teams across Canada, read our latest Impact Report.",[115,143,150,136,129],"making-care-count","updates/making-care-count",-7040,[],{"parent_slug":295,"umbraco_path":943,"umbraco_uuid":944},"/HealthcareExcellenceCanada/News/MakingCareCountACloserLookAcrossNewfoundlandAndLabrador","06dea3f9-d602-47d4-83b3-25622f438346","628cc552-58ac-4713-a151-1f956bf40a1d","2025-12-15T17:38:37.527Z",[],[949],{"path":950,"name":951,"lang":308,"published":299},"actualites-et-perspectives/des-soins-qui-font-la-difference","Des soins qui font la différence à Terre-Neuve-et-Labrador",{"name":953,"created_at":954,"published_at":955,"updated_at":956,"id":957,"uuid":958,"content":959,"slug":1150,"full_slug":1151,"sort_by_date":53,"position":1152,"tag_list":1153,"is_startpage":286,"parent_id":300,"meta_data":1154,"group_id":1157,"first_published_at":1158,"release_id":53,"lang":292,"path":53,"alternates":1159,"default_full_slug":1151,"translated_slugs":1160},"Join us to strengthen primary care in northern, rural and remote communities","2025-12-15T17:38:38.585Z","2026-02-24T14:26:09.548Z","2026-02-24T14:26:09.585Z",123415423403050,"5cb3df72-334e-4e31-9c57-6c08cd383a97",{"seo":960,"_uid":963,"hero":964,"types":971,"topics":972,"Noindex":286,"content":973,"audience":1149,"component":521},{"title":961,"plugin":335,"description":962},"Join us to strengthen primary care","Healthcare Excellence Canada is now accepting applications from teams across the country for a new program focused on improving equitable access to safe, high-quality team-based primary care in northern, rural and remote communities.","7144a74c-1062-40d7-9be9-3fb59b3c305d",[965],{"_uid":966,"date":967,"image":968,"title":953,"author":16,"component":345,"description":962},"fdf47f3c-0831-4d42-9661-cb8405085596","2023-07-10 00:00",{"id":969,"filename":970,"fieldtype":284},114297469623667,"https://a-ca.storyblok.com/f/850807391887861/d07ec6af85/news-thumb-8.png",[253],[98],[974],{"_uid":975,"content":976,"component":519},"293407e9-c512-4e9c-8e65-a8af99301250",[977],{"_uid":978,"content":979,"component":518},"e582e306-0985-4c23-936e-f6f248e0ebe0",{"type":12,"content":980},[981,986,991,996,1016,1021,1026,1031,1068,1073,1078,1091,1096,1101],{"type":15,"attrs":982,"content":983},{"textAlign":53},[984],{"text":985,"type":352},"This new program will help improve patient and provider experiences of care, make care safer, including more culturally safe, and reduce avoidable emergency department visits.",{"type":15,"attrs":987,"content":988},{"textAlign":53},[989],{"text":990,"type":352},"People who live in these communities often prefer care closer to home, avoiding medical transport and transfers, but they tend to have poorer access to primary care compared to their urban-dwelling counterparts. This includes fewer available services and providers, as well as transportation costs and obstacles. Healthcare providers also experience unique opportunities and challenges, including broader scopes of practice, travel and helping patients and families navigate remote services and medical travel. They also work with patients with care requirements that are, on average, more complex than they are in other communities.",{"type":15,"attrs":992,"content":993},{"textAlign":53},[994],{"text":995,"type":352},"In the midst of these circumstances, northern, rural and remote communities and the people who live, work and play in them also have and continue to demonstrate incredible commitment and resourcefulness that build on community strengths and respond to the health needs of the communities they serve.",{"type":15,"attrs":997,"content":998},{"textAlign":53},[999,1001,1014],{"text":1000,"type":352},"Strengthening Primary Care in Northern, Rural and Remote Communities is designed to help address these circumstances, while also learning from others facing similar realities. It will help spread ",{"text":1002,"type":352,"marks":1003},"promising practices",[1004],{"type":372,"attrs":1005},{"href":1006,"uuid":1007,"anchor":53,"custom":1008,"target":377,"linktype":378,"story":1009},"/resources/promising-practices-for-improving-access-to-primary-care-in-northern-rural-and-remote-communities","3c703cf1-c278-42b2-b6ab-45f210b63d7d",{},{"name":1010,"id":1011,"uuid":1007,"slug":1012,"url":1013,"full_slug":1013,"_stopResolving":299},"Promising practices for improving access to primary care in northern, rural and remote communities",116782923223256,"promising-practices-for-improving-access-to-primary-care-in-northern-rural-and-remote-communities","resources/promising-practices-for-improving-access-to-primary-care-in-northern-rural-and-remote-communities",{"text":1015,"type":352}," that are improving access to primary care in specific parts of the country.",{"type":15,"attrs":1017,"content":1018},{"textAlign":53},[1019],{"text":1020,"type":352},"Example promising practices include increasing access to virtual care options, attaching patients who do not have a primary care home to a team that understands and responds to their community’s needs, and increasing access to virtual collegial support for healthcare providers serving rural, remote and First Nations, Inuit and Métis communities.",{"type":15,"attrs":1022,"content":1023},{"textAlign":53},[1024],{"text":1025,"type":352},"“People living and working in northern, rural and remote communities want and deserve excellence in care,” said Jennifer Zelmer, President and CEO of Healthcare Excellence Canada. “By improving equitable access to safe, high-quality team-based care closer to home, this program will help reduce health disparities, improve health outcomes and improve patient safety in these communities.”",{"type":15,"attrs":1027,"content":1028},{"textAlign":53},[1029],{"text":1030,"type":352},"Participants will receive tailored support to implement or bolster a promising practice aimed at strengthening access to primary care in their communities, including:",{"type":401,"content":1032},[1033,1040,1047,1054,1061],{"type":404,"content":1034},[1035],{"type":15,"attrs":1036,"content":1037},{"textAlign":53},[1038],{"text":1039,"type":352},"Seed funding (up to approximately $50,000 per team)",{"type":404,"content":1041},[1042],{"type":15,"attrs":1043,"content":1044},{"textAlign":53},[1045],{"text":1046,"type":352},"Virtual and in-person networking, coaching, and learning events to promote pan-Canadian, regional, and community-level sharing and collaborations",{"type":404,"content":1048},[1049],{"type":15,"attrs":1050,"content":1051},{"textAlign":53},[1052],{"text":1053,"type":352},"Resources and capability-building supports",{"type":404,"content":1055},[1056],{"type":15,"attrs":1057,"content":1058},{"textAlign":53},[1059],{"text":1060,"type":352},"Measurement and evaluation support",{"type":404,"content":1062},[1063],{"type":15,"attrs":1064,"content":1065},{"textAlign":53},[1066],{"text":1067,"type":352},"Opportunities to inform development of new team-based primary care resources",{"type":15,"attrs":1069,"content":1070},{"textAlign":53},[1071],{"text":1072,"type":352},"Strengthening Primary Care will support up to 20 teams across Canada.",{"type":15,"attrs":1074,"content":1075},{"textAlign":53},[1076],{"text":1077,"type":352},"\"Everyone deserves equitable and culturally-safe access to high-quality health care no matter who they are or where they live,” said the Honourable Jean-Yves Duclos, Minister of Health. “The new Strengthening Primary Care in Northern, Rural and Remote Communities program will help address the challenges that many of these communities continue to face in accessing the health care they need and deserve to improve their health outcomes.\"",{"type":15,"attrs":1079,"content":1080},{"textAlign":53},[1081,1083,1089],{"text":1082,"type":352},"Strengthening Primary Care is part of HEC’s work to spread innovations that bring care closer to home and community with safe transitions. It also aligns with the ",{"text":1084,"type":352,"marks":1085},"Government of Canada’s work to improve access to family health services",[1086],{"type":372,"attrs":1087},{"href":1088,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.canada.ca/en/health-canada/services/priorities.html",{"text":1090,"type":352},", so everyone has access to high-quality family health services when they need them, including in rural and remote areas, and for underserved communities.",{"type":788,"attrs":1092,"content":1093},{"level":790,"textAlign":53},[1094],{"text":1095,"type":352},"Apply to Strengthening Primary Care",{"type":15,"attrs":1097,"content":1098},{"textAlign":53},[1099],{"text":1100,"type":352},"Join people across Canada committed to strengthening primary care in northern, rural and remote communities. Apply to join Strengthening Primary Care:",{"type":401,"content":1102},[1103,1119,1134],{"type":404,"content":1104},[1105],{"type":15,"attrs":1106,"content":1107},{"textAlign":53},[1108,1110,1117],{"text":1109,"type":352},"Attend an informational webinar on July 11, 2023. A ",{"text":1111,"type":352,"marks":1112},"recording",[1113],{"type":372,"attrs":1114},{"href":1115,"uuid":53,"anchor":53,"custom":1116,"target":391,"linktype":392},"https://youtu.be/jDna77V6DuI",{},{"text":1118,"type":352}," will be available after the webinar.",{"type":404,"content":1120},[1121],{"type":15,"attrs":1122,"content":1123},{"textAlign":53},[1124,1126,1133],{"text":1125,"type":352},"Learn more about the ",{"text":1127,"type":352,"marks":1128},"application process",[1129],{"type":372,"attrs":1130},{"href":731,"uuid":732,"anchor":53,"custom":1131,"target":377,"linktype":378,"story":1132},{},{"name":735,"id":736,"uuid":732,"slug":737,"url":738,"full_slug":738,"_stopResolving":299},{"text":781,"type":352},{"type":404,"content":1135},[1136],{"type":15,"attrs":1137,"content":1138},{"textAlign":53},[1139,1141,1147],{"text":1140,"type":352},"Contact HEC at ",{"text":1142,"type":352,"marks":1143},"strengthening-primarycare@hec-esc.ca",[1144],{"type":372,"attrs":1145},{"href":1146,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":392},"mailto:strengthening-primarycare@hec-esc.ca",{"text":1148,"type":352}," if you have any questions about the program or application process.",[143,150,129],"join-us-to-strengthen-primary-care-in-northern-rural-and-remote-communities","updates/join-us-to-strengthen-primary-care-in-northern-rural-and-remote-communities",-7060,[],{"parent_slug":295,"umbraco_path":1155,"umbraco_uuid":1156},"/HealthcareExcellenceCanada/News/JoinUsToStrengthenPrimaryCare","0836dc5c-2f26-4e7b-bf64-124b1f80c9ba","5dbe418b-0252-4964-b939-f2b6d6441d5c","2025-12-15T17:38:38.805Z",[],[1161],{"path":1162,"name":1163,"lang":308,"published":299},"actualites-et-perspectives/joignez-vous-a-nous-pour-consolider-les-soins-primaires-dans-les-communautes-nordiques-rurales-et-eloignees","Joignez-vous à nous pour consolider les soins primaires dans les communautés nordiques, rurales et éloignées",{"name":1165,"created_at":1166,"published_at":1167,"updated_at":1168,"id":1169,"uuid":1170,"content":1171,"slug":1500,"full_slug":1501,"sort_by_date":53,"position":1502,"tag_list":1503,"is_startpage":286,"parent_id":300,"meta_data":1504,"group_id":1507,"first_published_at":1508,"release_id":53,"lang":292,"path":53,"alternates":1509,"default_full_slug":1501,"translated_slugs":1510},"Community insights on providing palliative care to those experiencing homelessness or vulnerable housing","2025-12-15T17:38:39.686Z","2026-02-26T02:56:30.371Z","2026-02-26T02:56:30.409Z",123415427965995,"a0a70528-7918-4c52-a33d-060a66d344ad",{"seo":1172,"_uid":1175,"hero":1176,"types":1198,"topics":1199,"Noindex":286,"content":1200,"audience":1499,"component":521},{"title":1173,"plugin":335,"description":1174},"Community insights on providing palliative care","The Improving Equity in Access to Palliative Care collaborative brings communities from coast to coast to design and implement innovative models that improve access to care.","d40cd5a5-2d67-4af6-9b9a-af9e1ce327c3",[1177],{"_uid":1178,"date":1179,"image":1180,"title":1165,"author":16,"component":345,"description":1183},"556f1e4a-021f-4d84-862e-4bac03b13c12","2023-12-21 00:00",{"id":1181,"filename":1182,"fieldtype":284},114295421631376,"https://a-ca.storyblok.com/f/850807391887861/639f7d47a6/2023-ieapc-workshop-blog.jpg",{"type":12,"content":1184},[1185],{"type":15,"attrs":1186,"content":1187},{"textAlign":53},[1188,1190,1196],{"text":1189,"type":352},"Traditional palliative care models often overlook the unique needs and challenges of people experiencing homelessness or vulnerable housing, including needs like income security, food and more personalized, compassionate care. The ",{"text":755,"type":352,"marks":1191},[1192],{"type":372,"attrs":1193},{"href":759,"uuid":760,"anchor":53,"custom":1194,"target":377,"linktype":378,"story":1195},{},{"name":755,"id":763,"uuid":760,"slug":764,"url":765,"full_slug":765,"_stopResolving":299},{"text":1197,"type":352}," collaborative brings communities from coast to coast to design and implement innovative models that improve access to care.",[246],[46,76],[1201],{"_uid":1202,"content":1203,"component":519},"d1704376-14c2-46d7-ad05-68f9175a76ab",[1204,1326,1335],{"_uid":1205,"content":1206,"component":518},"3f5cf42a-553a-441a-90cd-9a8845b9b7ef",{"type":12,"content":1207},[1208,1221,1226,1231,1236,1273,1286,1291,1304],{"type":15,"attrs":1209,"content":1210},{"textAlign":53},[1211,1213,1219],{"text":1212,"type":352},"In this blog, we’ll take a closer look at some of the aspects of these models, based on insights from a recent two-day workshop hosted by Healthcare Excellence Canada and the ",{"text":1214,"type":352,"marks":1215},"Canadian Partnership Against Cancer",[1216],{"type":372,"attrs":1217},{"href":1218,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.partnershipagainstcancer.ca/",{"text":1220,"type":352},". The workshop brought together care providers and organizations participating in the collaborative along with HEC coaches, advisors, and special guests to exchange learnings from their own communities and examine ways to improve access to care using a health equity approach. These participants are part of the first cohort of communities to participate in the Improving Equity in Access to Palliative Care collaborative. Here are some of the key takeaways they shared.",{"type":788,"attrs":1222,"content":1223},{"level":790,"textAlign":53},[1224],{"text":1225,"type":352},"Use a people-centred approach",{"type":15,"attrs":1227,"content":1228},{"textAlign":53},[1229],{"text":1230,"type":352},"A common theme echoed throughout both days was the importance of delivering care with a people-centred approach. This includes shifting away from a biomedical model (where health focuses on physical factors like the absence of disease) to a more people-centred approach that tailors care and addresses the unique needs of individuals. It involves understanding both the structural and social determinants of health.",{"type":15,"attrs":1232,"content":1233},{"textAlign":53},[1234],{"text":1235,"type":352},"To effectively provide care, it’s important that care providers strive to understand the needs, wishes, hopes, dreams and ultimately, the care needs of those they serve. This requires building meaningful and trusting relationships with the person, rather than having the provider or system at the centre.",{"type":15,"attrs":1237,"content":1238},{"textAlign":53},[1239,1241,1247,1249,1255,1257,1263,1265,1271],{"text":1240,"type":352},"One such example of this is the Toronto-based partnership between ",{"text":1242,"type":352,"marks":1243},"Second Mile Club of Toronto",[1244],{"type":372,"attrs":1245},{"href":1246,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.kensingtonhealth.org/community-care",{"text":1248,"type":352},", a division of ",{"text":1250,"type":352,"marks":1251},"Kensington Health",[1252],{"type":372,"attrs":1253},{"href":1254,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.kensingtonhealth.org/",{"text":1256,"type":352},", the ",{"text":1258,"type":352,"marks":1259},"Inner City Health Associates",[1260],{"type":372,"attrs":1261},{"href":1262,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.icha-toronto.ca/programs/peach-palliative-education-and-care-for-the-homeless",{"text":1264,"type":352}," and ",{"text":1266,"type":352,"marks":1267},"The Neighbourhood Group",[1268],{"type":372,"attrs":1269},{"href":1270,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://tngcommunityto.org/",{"text":1272,"type":352}," to deliver the PEACH (Palliative Education And Care for the Homeless) Program. These organizations collaboratively provide trauma-informed medical care, psychosocial support, advocacy, health navigation and case management to individuals living with life-limiting illnesses while experiencing homelessness. With their interprofessional team, including individuals with lived and living experience, they have built trust by focusing on relationship building, meeting clients where they are at and connecting them with supports while providing equitable and accessible care.",{"type":15,"attrs":1274,"content":1275},{"textAlign":53},[1276,1278,1284],{"text":1277,"type":352},"An individualized and people-centred approach is also essential when working with First Nations, Inuit and Métis communities, as reflected on by ",{"text":1279,"type":352,"marks":1280},"Dr. James Makokis",[1281],{"type":372,"attrs":1282},{"href":1283,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://speakerscanada.com/keynote-speaker/dr-james-makokis/",{"text":1285,"type":352}," during his presentation on the Nehiyô beliefs on death and dying, palliative care and homelessness. Highlighting the detrimental effects of colonization on Indigenous health, he emphasized the importance of integrating Indigenous ceremonies and knowledge within western healthcare to deliver culturally sensitive care.",{"type":788,"attrs":1287,"content":1288},{"level":790,"textAlign":53},[1289],{"text":1290,"type":352},"Work in partnership",{"type":15,"attrs":1292,"content":1293},{"textAlign":53},[1294,1296,1302],{"text":1295,"type":352},"Many healthcare services are not available to individuals without a fixed address. Communities are addressing this through partnerships and integrated care as seen with the ",{"text":1297,"type":352,"marks":1298},"Palliative Outreach Resource Team",[1299],{"type":372,"attrs":1300},{"href":1301,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.equityinpalliativecare.com/port",{"text":1303,"type":352}," (PORT), a mobile palliative care program that brings care directly to people experiencing homelessness or vulnerable housing by connecting them to caregivers, palliative care and other health and social support systems. Jill Gerke, Dr. Kelli Stajduhar and the members of the PORT team – a collaboration of the University of Victoria, Island Health, and Victoria Cool Aid Society – shared the evolution of their program during their presentation and highlighted the vital role of collaborating with community partners to deliver a holistic and comprehensive palliative care program that addresses structural barriers of health.",{"type":15,"attrs":1305,"content":1306},{"textAlign":53},[1307,1309,1315,1317,1324],{"text":1308,"type":352},"These types of integrated care are also available in other communities such as ",{"text":1310,"type":352,"marks":1311},"Maison du Père",[1312],{"type":372,"attrs":1313},{"href":1314,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.maisondupere.org/",{"text":1316,"type":352},". This Montreal-based organization offers housing solutions (temporary accommodations, transitional and permanent housing) alongside healthcare, social and financial support services to men experiencing homelessness or vulnerable housing. The community’s ",{"text":1318,"type":352,"marks":1319},"success",[1320],{"type":372,"attrs":1321},{"href":1322,"uuid":53,"anchor":53,"custom":1323,"target":391,"linktype":392},"https://simplebooklet.com/mdp-rapportdimpact2022#page=1",{},{"text":1325,"type":352}," in tailoring housing solutions and supports to individual needs is due in part to the collaborations they have with healthcare networks, municipal authorities and various community organizations and private partners.",{"_uid":1327,"image":1328,"component":1334},"7689bb85-3db4-42b7-91b3-668d5d078438",{"id":1329,"alt":1330,"name":1330,"focus":16,"title":1331,"source":16,"filename":1332,"copyright":16,"fieldtype":284,"meta_data":1333,"is_external_url":286},114295284333383,"Team members representing Maison du Père connecting with coach Anne-Renée Delli–Colli (second from left).","2023 IEAPC Blog Maisondupere 730X400","https://a-ca.storyblok.com/f/850807391887861/971ffc4e57/2023-ieapc-blog-maisondupere-730x400.jpg",{"alt":1330,"title":1331,"source":16,"copyright":16},"simple-image",{"_uid":1336,"content":1337,"component":518},"1c90b64f-ce98-4f9a-bc42-7728c27a1b36",{"type":12,"content":1338},[1339,1344,1349,1354,1391,1396,1401,1406],{"type":788,"attrs":1340,"content":1341},{"level":790,"textAlign":53},[1342],{"text":1343,"type":352},"How to define success",{"type":15,"attrs":1345,"content":1346},{"textAlign":53},[1347],{"text":1348,"type":352},"How do we know these new models of care are making an impact? Holly Prince, Dr. Cara Bablitz and Dr. Kelli Stajduhar explored this question by looking at evaluation methods, the challenges of creating sustainable impact and the role data and storytelling play in highlighting the impact of their efforts and advocating for systemic change.",{"type":15,"attrs":1350,"content":1351},{"textAlign":53},[1352],{"text":1353,"type":352},"Key takeaways for the development and evaluation of these programs include:",{"type":401,"content":1355},[1356,1363,1370,1377,1384],{"type":404,"content":1357},[1358],{"type":15,"attrs":1359,"content":1360},{"textAlign":53},[1361],{"text":1362,"type":352},"Ensure programs are community-led and respond to the needs of the community.",{"type":404,"content":1364},[1365],{"type":15,"attrs":1366,"content":1367},{"textAlign":53},[1368],{"text":1369,"type":352},"Recognize and adapt to the complex nature of palliative care work including the emotional considerations of end-of-life care.",{"type":404,"content":1371},[1372],{"type":15,"attrs":1373,"content":1374},{"textAlign":53},[1375],{"text":1376,"type":352},"Honour and highlight people's stories as a way to demonstrate the effects of care.",{"type":404,"content":1378},[1379],{"type":15,"attrs":1380,"content":1381},{"textAlign":53},[1382],{"text":1383,"type":352},"Be flexible in evaluation and integrate these measures into existing processes.",{"type":404,"content":1385},[1386],{"type":15,"attrs":1387,"content":1388},{"textAlign":53},[1389],{"text":1390,"type":352},"Use evaluations as practical ways to improve care.",{"type":788,"attrs":1392,"content":1393},{"level":790,"textAlign":53},[1394],{"text":1395,"type":352},"What’s next?",{"type":15,"attrs":1397,"content":1398},{"textAlign":53},[1399],{"text":1400,"type":352},"Many current models of palliative care often fail to meet the health and social care needs faced by people experiencing homelessness or vulnerable housing. Communities across the country, including those in the first cohort of the collaborative, are exploring new approaches that help improve equity and increase access to care. This underscores the need to broaden our approaches to take an equity-oriented approach to improving access, safety, experience, and quality of care, particularly for those who experience structural and systemic barriers to care.",{"type":15,"attrs":1402,"content":1403},{"textAlign":53},[1404],{"text":1405,"type":352},"Looking for additional resources or to get involved?",{"type":401,"content":1407},[1408,1454,1469],{"type":404,"content":1409},[1410],{"type":15,"attrs":1411,"content":1412},{"textAlign":53},[1413,1415,1427,1428,1440,1442],{"text":1414,"type":352},"Explore culturally safe and equitable care through HEC’s ",{"text":1416,"type":352,"marks":1417},"Equity, Diversity and Inclusion Virtual Learning Exchange",[1418],{"type":372,"attrs":1419},{"href":1420,"uuid":1421,"anchor":53,"custom":1422,"target":377,"linktype":378,"story":1423},"/resources/equity-diversity-and-inclusion-virtual-learning-exchange","74913dfc-0b74-43e8-9925-85f546ba367a",{},{"name":1416,"id":1424,"uuid":1421,"slug":1425,"url":1426,"full_slug":1426,"_stopResolving":299},113880244075992,"equity-diversity-and-inclusion-virtual-learning-exchange","resources/equity-diversity-and-inclusion-virtual-learning-exchange",{"text":740,"type":352},{"text":1429,"type":352,"marks":1430},"A Journey We Walk Together: Strengthening Indigenous Cultural Competency in Health Organizations",[1431],{"type":372,"attrs":1432},{"href":1433,"uuid":1434,"anchor":53,"custom":1435,"target":377,"linktype":378,"story":1436},"/resources/a-journey-we-walk-together-strengthening-indigenous-cultural-competency-in-health-organizations","c9d3fb04-5c3e-4692-9d7b-55c4a8f44574",{},{"name":1429,"id":1437,"uuid":1434,"slug":1438,"url":1439,"full_slug":1439,"_stopResolving":299},113880363388402,"a-journey-we-walk-together-strengthening-indigenous-cultural-competency-in-health-organizations","resources/a-journey-we-walk-together-strengthening-indigenous-cultural-competency-in-health-organizations",{"text":1441,"type":352}," report and the ",{"text":1443,"type":352,"marks":1444},"Rapid review: Delivering primary care services in non-traditional healthcare settings to people experiencing homelessness",[1445],{"type":372,"attrs":1446},{"href":1447,"uuid":1448,"anchor":53,"custom":1449,"target":377,"linktype":378,"story":1450},"/resources/rapid-review-delivering-primary-care-services-in-non-traditional-healthcare-settings-to-people-experiencing-homelessness","66ee92eb-572f-4247-b11c-cfd3edf76df0",{},{"name":1443,"id":1451,"uuid":1448,"slug":1452,"url":1453,"full_slug":1453,"_stopResolving":299},116783539310832,"rapid-review-delivering-primary-care-services-in-non-traditional-healthcare-settings-to-people-experiencing-homelessness","resources/rapid-review-delivering-primary-care-services-in-non-traditional-healthcare-settings-to-people-experiencing-homelessness",{"type":404,"content":1455},[1456],{"type":15,"attrs":1457,"content":1458},{"textAlign":53},[1459,1460,1467],{"text":1125,"type":352},{"text":1461,"type":352,"marks":1462},"first cohort",[1463],{"type":372,"attrs":1464},{"href":759,"uuid":760,"anchor":53,"custom":1465,"target":377,"linktype":378,"story":1466},{},{"name":755,"id":763,"uuid":760,"slug":764,"url":765,"full_slug":765,"_stopResolving":299},{"text":1468,"type":352}," of the Improving Equity in Access to Palliative Care collaborative.",{"type":404,"content":1470},[1471],{"type":15,"attrs":1472,"content":1473},{"textAlign":53},[1474,1476,1482,1483,1489,1491,1497],{"text":1475,"type":352},"Access resources like ",{"text":1477,"type":352,"marks":1478},"Beginning the journey into the spirit world: First Nations, Inuit and Métis approaches to palliative and end-of-life care in Canada",[1479],{"type":372,"attrs":1480},{"href":1481,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.partnershipagainstcancer.ca/topics/indigenous-palliative-care-approaches/summary/",{"text":740,"type":352},{"text":1484,"type":352,"marks":1485},"EQUIP Equity Essentials",[1486],{"type":372,"attrs":1487},{"href":1488,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://equiphealthcare.ca/resources/equity-essentials/",{"text":1490,"type":352}," and the ",{"text":1492,"type":352,"marks":1493},"Where Are All my Relations? Stories of Indigenous Homelessness in B.C.",[1494],{"type":372,"attrs":1495},{"href":1496,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.lnhs.ca/indigenous-led-solutions",{"text":1498,"type":352}," video series.",[115,122],"community-insights-on-providing-palliative-care-to-those-experiencing-homelessness-or-vulnerable-housing","updates/community-insights-on-providing-palliative-care-to-those-experiencing-homelessness-or-vulnerable-housing",-7080,[],{"parent_slug":295,"umbraco_path":1505,"umbraco_uuid":1506},"/HealthcareExcellenceCanada/News/CommunityInsightsOnProvidingPalliativeCare","08cda2ff-cc20-466c-bb59-e76e9cb63d1a","36ff878d-afd4-4e0d-a81d-2de6d6815977","2025-12-15T17:38:39.796Z",[],[1511],{"path":1512,"name":1513,"lang":308,"published":299},"actualites-et-perspectives/perspectives-communautaires-sur-la-prestation-de-soins-palliatifs-aux-personnes-en-situation-d-itinerance-ou-de-logement-precaire","Perspectives communautaires sur la prestation de soins palliatifs aux personnes en situation d’itinérance ou de logement précaire",{"name":1515,"created_at":1516,"published_at":1517,"updated_at":1518,"id":1519,"uuid":1520,"content":1521,"slug":1607,"full_slug":1608,"sort_by_date":53,"position":1609,"tag_list":1610,"is_startpage":286,"parent_id":300,"meta_data":1611,"group_id":1614,"first_published_at":1615,"release_id":53,"lang":292,"path":53,"alternates":1616,"default_full_slug":1608,"translated_slugs":1617},"Virtual Care Together teams to ensure more people benefit from equitable, safe and high-quality virtual care","2025-12-15T17:38:40.898Z","2026-02-26T02:56:01.150Z","2026-02-26T02:56:01.164Z",123415432864812,"bbb23eb8-e81e-4510-ae26-57db384c692a",{"Seo":1522,"seo":1525,"_uid":1527,"hero":1528,"types":1536,"topics":1537,"Noindex":286,"content":1538,"audience":1606,"component":521},[1523],{"_uid":1524,"Noindex":286,"component":333},"485ef67d-99ed-4ef5-ada8-a0ec48732109",{"title":1515,"plugin":335,"description":1526},"The collaborative, a partnership between Healthcare Excellence Canada (HEC) and Canada Health Infoway (Infoway), is part of the Clinician Change Management project which will provide a set of materials and tools to support care teams, including patients and essential care partners, in delivering equitable, safe and high-quality virtual care.","37c3c932-4eea-4574-96c2-c89f5ddcd5e9",[1529],{"_uid":1530,"date":1531,"image":1532,"title":1515,"author":16,"component":345,"description":1535},"edfc1915-581e-4275-af8e-1cbc415606e3","2021-12-01 00:00",{"id":1533,"filename":1534,"fieldtype":284},114297458384237,"https://a-ca.storyblok.com/f/850807391887861/a276aaa143/news-thumb-2.png","As part of this year’s Digital Health Week, we’re excited to announce the teams participating in the Virtual Care Together design collaborative.",[253],[25,98,76],[1539],{"_uid":1540,"content":1541,"component":519},"fd8c964e-5f25-4d45-9f4e-37c816441262",[1542,1584,1597],{"_uid":1543,"content":1544,"component":518},"bea661e9-9b68-45d3-b07f-dfa0161449d4",{"type":12,"content":1545},[1546,1559,1564,1569,1574,1579],{"type":15,"attrs":1547,"content":1548},{"textAlign":53},[1549,1551,1557],{"text":1550,"type":352},"The collaborative, a partnership between Healthcare Excellence Canada (HEC) and Canada Health Infoway (Infoway), is part of the ",{"text":1552,"type":352,"marks":1553},"Clinician Change Management project ",[1554],{"type":372,"attrs":1555},{"href":1556,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.infoway-inforoute.ca/en/clinicians-health-workforce/clinician-change-management",{"text":1558,"type":352},"which will provide a set of materials and tools to support care teams, including patients and essential care partners, in delivering equitable, safe and high-quality virtual care.",{"type":15,"attrs":1560,"content":1561},{"textAlign":53},[1562],{"text":1563,"type":352},"Through the collaborative, 24 participating teams across the country, including community-based primary care clinics, will test and refine supports needed to implement safe virtual care. Teams will have access to tools and learning supports to identify opportunities for appropriate use of virtual care as well as improve the safety – including cultural safety – and quality of virtual care interactions.",{"type":15,"attrs":1565,"content":1566},{"textAlign":53},[1567],{"text":1568,"type":352},"The pandemic has proven the value of virtual care as a complement to in-person care, but challenges remain. With the right tools and training to optimize the use of virtual care, healthcare providers can meet the needs of the patients and communities they serve and ultimately improve experiences and outcomes.",{"type":15,"attrs":1570,"content":1571},{"textAlign":53},[1572],{"text":1573,"type":352},"“The use of virtual care grew rapidly during the pandemic, allowing people to access care closer to home,” said Jennifer Zelmer, President and CEO of Healthcare Excellence Canada. “Through the collaborative, teams are exploring what worked well and refining tools and practices to help more people benefit from safe virtual care.”",{"type":15,"attrs":1575,"content":1576},{"textAlign":53},[1577],{"text":1578,"type":352},"The collaborative was launched in October 2021 and will run to the end of March 2022. After the design collaborative has completed its work, HEC and Infoway will determine the appropriate strategy to scale the use of the Clinician Change toolkit which will include recommended resources to help optimize the virtual care experience for both care providers and patients.",{"type":15,"attrs":1580,"content":1581},{"textAlign":53},[1582],{"text":1583,"type":352},"“Canadians appreciate the option of virtual care as they integrate digital health solutions into their everyday lives,” said Michael Green, President and CEO, Infoway. “This project will equip health care providers with the right tools to provide high-quality care and enhance the virtual care experience for themselves and their patients.”",{"_uid":1585,"file":1586,"link":1588,"label":1595,"linkType":372,"component":1596,"linkLabel":1592},"5bbdbc3c-f632-4aa0-8af7-7378f03beaa7",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":1587},{},{"id":1589,"url":16,"linktype":378,"fieldtype":910,"cached_url":1590,"story":1591},"abe0a0bc-0be7-42a7-8731-f2d31467f5e3","programs/virtual-care-together",{"name":1592,"id":1593,"uuid":1589,"slug":1594,"url":1590,"full_slug":1590,"_stopResolving":299},"Virtual Care Together",123451304891595,"virtual-care-together","Learn more about the teams participating in the Virtual Care Together design collaborative, including what motivated them to participate and what they hope to achieve.","banner-link",{"_uid":1598,"content":1599,"component":518},"e518ea8d-768a-46db-9a1b-d7b6cd662518",{"type":12,"content":1600},[1601],{"type":15,"attrs":1602,"content":1603},{"textAlign":53},[1604],{"text":1605,"type":352},"The Virtual Care Together design collaborative is part of Infoway’s initiatives to develop and expand virtual care solutions across Canada and HEC’s efforts to shift care closer to home with safe transitions.",[143,129,122,150,136],"virtual-care-together-teams-to-ensure-more-people-benefit-from-equitable-safe-and-high-quality-virtual-care","updates/virtual-care-together-teams-to-ensure-more-people-benefit-from-equitable-safe-and-high-quality-virtual-care",-7100,[],{"parent_slug":295,"umbraco_path":1612,"umbraco_uuid":1613},"/HealthcareExcellenceCanada/News/VirtualCareTogether","0c36ad08-919d-4cb7-9007-695ecd7129ce","f83f7939-1f79-49f0-b95e-1bbf3a883f92","2025-12-15T17:38:40.970Z",[],[1618],{"path":1619,"name":1620,"lang":308,"published":299},"actualites-et-perspectives/les-equipes-de-soins-virtuels-ensemble-a-l-oeuvre-pour-generaliser-les-soins-equitables-surs-et-de-haute-qualite","Les équipes de Soins virtuels ensemble à l’œuvre pour généraliser les soins équitables, sûrs et de haute qualité",{"name":1622,"created_at":1623,"published_at":1624,"updated_at":1625,"id":1626,"uuid":1627,"content":1628,"slug":1895,"full_slug":1896,"sort_by_date":53,"position":1897,"tag_list":1898,"is_startpage":286,"parent_id":300,"meta_data":1899,"group_id":1902,"first_published_at":1903,"release_id":53,"lang":292,"path":53,"alternates":1904,"default_full_slug":1896,"translated_slugs":1905},"Indigenous Languages, Health and Wellbeing","2025-12-15T17:38:41.967Z","2026-02-26T02:55:02.902Z","2026-02-26T02:55:02.939Z",123415437263917,"bebcd6a3-f425-48b5-b99f-3134658416c0",{"Seo":1629,"seo":1632,"_uid":1634,"hero":1635,"types":1652,"topics":1653,"Noindex":286,"content":1654,"audience":1894,"component":521},[1630],{"_uid":1631,"Noindex":286,"component":333},"cc55ef3e-7606-455e-93e8-3d4c5e853c6a",{"title":1622,"plugin":335,"description":1633},"Indigenous Peoples across the country, each with their own unique experiences, distinct cultures, communities and languages, were the original people of this land from coast to coast to coast. While an important and often overlooked part of the history of this country, we are not just a part of history, we are still here.","ed8fa82c-593e-4cf8-a41d-2ff6e8b99a0e",[1636],{"_uid":1637,"date":1638,"image":1639,"title":1622,"author":1644,"component":345,"description":1645},"5f7f847b-36b6-4f75-af34-5900ee9a515f","2023-06-15 00:00",{"id":1640,"alt":1641,"title":16,"source":16,"filename":1642,"copyright":16,"fieldtype":284,"meta_data":1643},114295363414897,"A woven basket on grass containing sage bundles, cedar sprigs, a small crystal, and fur accents, all neatly arranged.","https://a-ca.storyblok.com/f/850807391887861/d0316c92e0/2023-indigenoushealthandwellbeingblog-tile.png",{"alt":1641,"title":16,"source":16,"copyright":16},"Lori Davis Hill",{"type":12,"content":1646},[1647],{"type":15,"attrs":1648,"content":1649},{"textAlign":53},[1650],{"text":1651,"type":352},"June is National Indigenous History Month. During this month, we encourage everyone to learn about and acknowledge not only the history, but the diversity, creativity and resilience of contemporary Indigenous (First Nations, Inuit and Métis) Peoples across Canada. When thinking about First Nations, Inuit, and Métis, there is often a tendency to believe we are one homogenous group. This is far from the truth.",[246],[62,91],[1655],{"_uid":1656,"content":1657,"component":519},"ef175ffe-482f-4164-8864-cd981cd25fec",[1658,1879],{"_uid":1659,"content":1660,"component":518},"391dd24d-a77a-41c4-b143-dcadd2a8658a",{"type":12,"content":1661},[1662,1666,1673,1678,1683,1703,1708,1715,1720,1725,1730,1737,1742,1747,1752,1757,1764,1769,1774,1780,1791,1798,1811,1816,1829,1834,1839,1844,1851,1856],{"type":15,"attrs":1663,"content":1664},{"textAlign":53},[1665],{"text":1633,"type":352},{"type":788,"attrs":1667,"content":1668},{"level":790,"textAlign":53},[1669],{"text":1670,"type":352,"marks":1671},"Language is directly linked to health and wellbeing",[1672],{"type":611},{"type":15,"attrs":1674,"content":1675},{"textAlign":53},[1676],{"text":1677,"type":352},"As an Indigenous Speech Language Pathologist (SLP), and a healthcare provider, I have focused on supporting communication as a way to connect people to their families, caregivers and community. The purpose of language is the exchange of thoughts and information, essentially communication. Indigenous languages are also vitally important for communicating traditional teachings and ceremonies.",{"type":15,"attrs":1679,"content":1680},{"textAlign":53},[1681],{"text":1682,"type":352},"Within the SLP role, I have become acutely aware of the ways Indigenous languages differ from English and French. We think in the languages we know and use. But we also understand that First Nations, Inuit, and Métis don’t always use language in the same way or understand language to mean the same things as non-Indigenous English speakers.",{"type":15,"attrs":1684,"content":1685},{"textAlign":53},[1686,1688,1694,1696,1702],{"text":1687,"type":352},"Language is crucial to identity, health and spirituality. Indigenous scholars are affirming the connection of language and culture to the health and wellbeing of Indigenous Peoples around the world. ",{"text":1689,"type":352,"marks":1690},"Indigenous languages have been identified as protective factors against suicide and poor health outcomes",[1691],{"type":372,"attrs":1692},{"href":1693,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://jps.library.utoronto.ca/index.php/ijih/article/view/28975",{"text":1695,"type":352},". Where languages are living and in use by community, people are more connected to their cultural teachings and to each other. Malcolm King, et al. described ",{"text":1697,"type":352,"marks":1698},"language revitalization as a health promotion strategy in Indigenous communities",[1699],{"type":372,"attrs":1700},{"href":1701,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.thelancet.com/journals/lancet/article/PIIS0140-6736(09)60827-8/fulltext",{"text":781,"type":352},{"type":15,"attrs":1704,"content":1705},{"textAlign":53},[1706],{"text":1707,"type":352},"There are strong efforts happening across the country to keep our languages alive. Many communities are offering language classes and schools to support community members to reclaim their ancestral language. This can range from evening classes to intensive workshops to immersion for both children and adults.",{"type":788,"attrs":1709,"content":1710},{"level":790,"textAlign":53},[1711],{"text":1712,"type":352,"marks":1713},"Residential schools and policies designed to assimilate",[1714],{"type":611},{"type":15,"attrs":1716,"content":1717},{"textAlign":53},[1718],{"text":1719,"type":352},"Residential schools were boarding schools for First Nations, Inuit and Métis children and youth. These schools were part of colonial policy designed to eliminate the influence of family, traditions, language and culture with the goal to assimilate Indigenous children into Canadian society. These schools were financed by the federal government but staffed and run by various Christian religious institutions. Children were separated from their families and communities, often by force, to live and attend classes at the schools for most of the year.",{"type":15,"attrs":1721,"content":1722},{"textAlign":53},[1723],{"text":1724,"type":352},"Typically, the residential schools were located far from the students’ home communities to decrease their contact. The schools were in existence for well over 100 years, and multiple generations of children and families from the same communities underwent this experience. The resulting impacts were severe.",{"type":15,"attrs":1726,"content":1727},{"textAlign":53},[1728],{"text":1729,"type":352},"For many Indigenous families and communities, these colonial policies interfered with the intergenerational transmission of language. Our parents and grandparents were punished severely for using any language but English in the school setting. Subsequently, in their efforts to protect their children from the same harm, there was reluctance to teach the languages to the children. As a result, intergenerational transmission of language was interrupted.",{"type":788,"attrs":1731,"content":1732},{"level":790,"textAlign":53},[1733],{"text":1734,"type":352,"marks":1735},"Indigenous Knowledges are embedded in our languages",[1736],{"type":611},{"type":15,"attrs":1738,"content":1739},{"textAlign":53},[1740],{"text":1741,"type":352},"Indigenous cultures are embedded in the language of each nation. It is estimated that prior to contact and the arrival of settlers, there were over 450 languages and dialects spoken by Indigenous Peoples within the area now known as Canada. Indigenous languages are languages that originated in a region, spoken by people who share the culture of that region and not brought to that place by settlers.",{"type":15,"attrs":1743,"content":1744},{"textAlign":53},[1745],{"text":1746,"type":352},"Indigenous Peoples around the world consider their languages to be gifts from their creator to the people of their nation. Indigenous languages reflect and express the worldview of each nation. Indigenous languages consist of words that connect the people to the land and connect the people to each other.",{"type":15,"attrs":1748,"content":1749},{"textAlign":53},[1750],{"text":1751,"type":352},"Mohawk Elder Tom Porter shared an example recently of how the Mohawk language is relational. The word “chair” taught to children in the school setting loosely translates to “resting my body on this object” where the meaning of the components of the word are based on the action of sitting. While this word is used to represent a chair, the same word could be used if the person sat on a bench, or a log or a bed. The context would change but the action would stay the same. This reflects the relational worldviews of Indigenous Peoples – where all of creation is connected and collective.",{"type":15,"attrs":1753,"content":1754},{"textAlign":53},[1755],{"text":1756,"type":352},"Many Indigenous languages mark distinctions that are not found in languages such as English or French (the two official languages of Canada). Indigenous languages are often verb or action based and polysyllabic in nature, where a single word can reflect the relationships between objects or people and their environment.",{"type":788,"attrs":1758,"content":1759},{"level":790,"textAlign":53},[1760],{"text":1761,"type":352,"marks":1762},"The risk to Indigenous languages",[1763],{"type":611},{"type":15,"attrs":1765,"content":1766},{"textAlign":53},[1767],{"text":1768,"type":352},"When languages become silent, valuable Indigenous Knowledges are lost.",{"type":15,"attrs":1770,"content":1771},{"textAlign":53},[1772],{"text":1773,"type":352},"Of the approximately 7,000 known spoken languages globally, there is a high likelihood that 50 to 90 percent will become silent by the end of this century, with the majority of those being Indigenous languages. In 2016, Statistics Canada estimated that fewer than 70 Indigenous languages remain, part of 12 language families. Of those, only three are estimated to continue as living languages transmitted from generation to generation.",{"type":15,"attrs":1775,"content":1777},{"textAlign":1776},"center",[1778],{"text":1779,"type":352},"“The government spent so much time trying to exterminate our language and culture, it is important to take the time to re-establish language and culture as a foundation for the future.” ",{"type":15,"attrs":1781,"content":1782},{"textAlign":1776},[1783,1785],{"text":1784,"type":352},"-Justice Murray Sinclair, ",{"text":1786,"type":352,"marks":1787},"Toronto Star, Dec 7, 2015",[1788],{"type":372,"attrs":1789},{"href":1790,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.thestar.com/yourtoronto/education/2015/12/07/qa-murray-sinclair-time-to-right-the-wrongs-of-the-past-on-first-nations-education.html",{"type":788,"attrs":1792,"content":1793},{"level":790,"textAlign":53},[1794],{"text":1795,"type":352,"marks":1796},"Revitalizing Indigenous languages",[1797],{"type":611},{"type":15,"attrs":1799,"content":1800},{"textAlign":53},[1801,1803,1809],{"text":1802,"type":352},"Indigenous languages contribute to the unique identity and overall wellbeing of First Nations, Inuit, and Métis. Despite the rapid loss of first language speakers, the revitalization of Indigenous languages has become a priority across the country. ",{"text":1804,"type":352,"marks":1805},"Indigenous languages and culture are a protective factor against health disparities",[1806],{"type":372,"attrs":1807},{"href":1808,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://pubmed.ncbi.nlm.nih.gov/36437457/",{"text":1810,"type":352},". In this light, keeping our languages alive contributes to improving health equity for First Nations, Inuit, and Métis.",{"type":15,"attrs":1812,"content":1813},{"textAlign":53},[1814],{"text":1815,"type":352},"Since 1993, March 31 has been recognized as National Indigenous Languages Day in Canada. This day provides an opportunity to acknowledge the diversity of Indigenous languages, increase awareness of the loss of languages and support the commitment necessary to reclaim, protect and revitalize living Indigenous languages.",{"type":15,"attrs":1817,"content":1818},{"textAlign":53},[1819,1821,1827],{"text":1820,"type":352},"In 2007, the United Nations General Assembly approved the ",{"text":1822,"type":352,"marks":1823},"Declaration on the Rights of Indigenous Peoples (UNDRIP)",[1824],{"type":372,"attrs":1825},{"href":1826,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.un.org/development/desa/indigenouspeoples/wp-content/uploads/sites/19/2018/11/UNDRIP_E_web.pdf",{"text":1828,"type":352},". Article 13 supports the right of Indigenous Peoples “to revitalize, use, develop and transmit to future generations their histories, languages, oral traditions, philosophies, writing systems and literatures” and further, that this right be protected within the member states. This right has been systematically and intentionally violated for speakers of Indigenous languages around the world while it goes unchallenged for speakers of dominant languages.",{"type":15,"attrs":1830,"content":1831},{"textAlign":53},[1832],{"text":1833,"type":352},"The history and intergenerational impacts of residential schools was exposed through the efforts of the Truth and Reconciliation Commission of Canada in 2015, when survivors of the system were supported to tell their stories. This led to the and Canada’s commitment to heal the relationship between Indigenous Peoples and Canada. The Truth and Reconciliation Commission calls to action 13 – 17 focus on language and culture.",{"type":15,"attrs":1835,"content":1836},{"textAlign":53},[1837],{"text":1838,"type":352},"In 2019, Canada passed the Indigenous Languages Act, and on June 21, 2021, Canada enacted legislation to implement the Declaration. With the implementation of these, the Government of Canada has committed to taking action to preserve, promote and revitalize Indigenous languages in Canada. This commitment raises the need for all people of this country to acknowledge the Indigenous languages of this country and support these efforts.",{"type":15,"attrs":1840,"content":1841},{"textAlign":53},[1842],{"text":1843,"type":352},"In recognition of the global efforts to reclaim and revitalize Indigenous Languages, 2022-2032 has been declared the Decade of Indigenous Languages. This puts the spotlight on the urgent need to keep Indigenous languages and culture alive.",{"type":788,"attrs":1845,"content":1846},{"level":790,"textAlign":53},[1847],{"text":1848,"type":352,"marks":1849},"What can we do?",[1850],{"type":611},{"type":15,"attrs":1852,"content":1853},{"textAlign":53},[1854],{"text":1855,"type":352},"To support First Nations, Inuit, and Métis to reclaim, relearn, and revitalize Indigenous languages and culture, we must all be willing to make space for this to happen. As healthcare providers, part of making space, is to create culturally safe spaces for First Nations, Inuit and Métis within our healthcare environments. We can start by:",{"type":401,"content":1857},[1858,1865,1872],{"type":404,"content":1859},[1860],{"type":15,"attrs":1861,"content":1862},{"textAlign":53},[1863],{"text":1864,"type":352},"Acknowledging and recognizing the Indigenous or original people of the lands where we live, work and play.",{"type":404,"content":1866},[1867],{"type":15,"attrs":1868,"content":1869},{"textAlign":53},[1870],{"text":1871,"type":352},"Learning the names that the Indigenous nations use for themselves and how to say those names correctly, especially when using them in a land acknowledgement.",{"type":404,"content":1873},[1874],{"type":15,"attrs":1875,"content":1876},{"textAlign":53},[1877],{"text":1878,"type":352},"As part of any land acknowledgement, adding your own personal contribution to learning and action towards health equity for First Nations, Inuit, and Métis.",{"_uid":1880,"content":1881,"component":518},"d2b5dc91-708f-4d1d-90fa-40781e87d267",{"type":12,"content":1882},[1883,1885],{"type":15,"attrs":1884},{"textAlign":53},{"type":15,"attrs":1886,"content":1887},{"textAlign":53},[1888,1892],{"text":1889,"type":352,"marks":1890},"Lori Davis Hill ",[1891],{"type":611},{"text":1893,"type":352},"is Oneida Wolf Clan from Six Nations of the Grand River. She has been a Speech Language Pathologist for more than 20 years and is currently the Acting Executive Director of Indigenous Health Learning Lodge at McMaster University while completing her Doctorate in Social Sciences at Royal Roads University.",[115,143,122,129,136,150,157],"indigenous-languages-health-and-wellbeing","updates/indigenous-languages-health-and-wellbeing",-7120,[],{"parent_slug":295,"umbraco_path":1900,"umbraco_uuid":1901},"/HealthcareExcellenceCanada/News/IndigenousLanguagesHealthAndWellbeing","0c619d73-2f87-4f85-a4f4-be0eb17080bf","44c2fa08-71e4-44f0-8ebd-b174774b369d","2025-12-15T17:38:42.064Z",[],[1906],{"path":1907,"name":1908,"lang":308,"published":299},"actualites-et-perspectives/langues-autochtones-sante-et-bien-etre","Langues autochtones, santé et bien-être",{"name":1910,"created_at":1911,"published_at":1912,"updated_at":1913,"id":1914,"uuid":1915,"content":1916,"slug":2142,"full_slug":2143,"sort_by_date":53,"position":2144,"tag_list":2145,"is_startpage":286,"parent_id":300,"meta_data":2146,"group_id":2149,"first_published_at":2150,"release_id":53,"lang":292,"path":53,"alternates":2151,"default_full_slug":2143,"translated_slugs":2152},"Are we safe or just lucky?","2025-12-15T17:38:42.983Z","2026-02-26T02:53:49.014Z","2026-02-26T02:53:49.043Z",123415441417262,"19a25cf2-515c-4f1a-8e4a-cca4111ca274",{"Seo":1917,"seo":1920,"_uid":1922,"hero":1923,"types":1931,"topics":1932,"Noindex":286,"content":1933,"audience":2141,"component":521},[1918],{"_uid":1919,"Noindex":286,"component":333},"139671b5-de59-4065-bd5c-6857a5e8904c",{"title":1910,"plugin":335,"description":1921},"Safety is fundamental to excellent healthcare. We all expect, and deserve, safe care.","83a4ba19-0ccd-40b7-a411-d41326076894",[1924],{"_uid":1925,"date":1926,"image":1927,"title":1910,"author":1930,"component":345,"description":1921},"b804b9e4-2ed8-4810-902e-97b59f3ad834","2022-05-19 00:00",{"id":1928,"filename":1929,"fieldtype":284},114295279999813,"https://a-ca.storyblok.com/f/850807391887861/746c4084c2/jz-newsblock-12.png","Jennifer Zelmer",[246],[76],[1934,1990,2035],{"_uid":1935,"content":1936,"component":519},"d682c86e-74d8-4465-9543-371f799041a5",[1937],{"_uid":1938,"content":1939,"component":518},"b9a2efd0-3ab0-4927-93d3-dfd3f61bf7b7",{"type":12,"content":1940},[1941,1945,1966,1985],{"type":15,"attrs":1942,"content":1943},{"textAlign":53},[1944],{"text":1921,"type":352},{"type":15,"attrs":1946,"content":1947},{"textAlign":53},[1948,1950,1956,1958,1964],{"text":1949,"type":352},"While patient safety is and has long been a recognized priority by passionate healthcare leaders, front-line staff, patients and caregivers, there remain many opportunities to improve safety outcomes to eliminate known sources of harm. For example, the ",{"text":1951,"type":352,"marks":1952},"Canadian Institute for Health Information",[1953],{"type":372,"attrs":1954},{"href":1955,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.cihi.ca/en",{"text":1957,"type":352},"(CIHI) estimates that across the country, one in 17 hospital stays involved at least one harmful event [1]. And unintended harm is experienced outside of acute care settings as well. According to the ",{"text":1959,"type":352,"marks":1960},"Safety at Home: A Pan- Canadian Home Care Study ",[1961],{"type":372,"attrs":1962},{"href":1963,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://era.library.ualberta.ca/items/75ff3c54-c572-4724-baad-7821fcfc9b25",{"text":1965,"type":352},"released in 2013, for instance, 10-13% of home care clients experience adverse events each year. The study found that half were preventable.",{"type":15,"attrs":1967,"content":1968},{"textAlign":53},[1969,1971,1984],{"text":1970,"type":352},"Data like these are important in telling us what has happened in the past – reporting, tracking, and measuring incidents of harm in the past. Measuring quality and safety helps ",{"text":1972,"type":352,"marks":1973},"to identify opportunities for improvement, track progress, and ultimately strengthen patient care and outcomes",[1974],{"type":372,"attrs":1975},{"href":1976,"uuid":1977,"anchor":53,"custom":1978,"target":377,"linktype":378,"story":1979},"/resources/a-guide-to-patient-safety-improvement","262cf0d7-5be4-494d-a2ac-ecf6d3ac4f02",{},{"name":1980,"id":1981,"uuid":1977,"slug":1982,"url":1983,"full_slug":1983,"_stopResolving":299},"A Guide to Patient Safety Improvement",113880383167991,"a-guide-to-patient-safety-improvement","resources/a-guide-to-patient-safety-improvement",{"text":781,"type":352},{"type":15,"attrs":1986,"content":1987},{"textAlign":53},[1988],{"text":1989,"type":352},"But the absence of harm in the past is not the same as the presence of safety now or in the future. Think about it this way – just because a young child was unharmed in dashing across the street yesterday does not mean that the outcome will be equally happy today or tomorrow.",{"id":16,"_uid":1991,"items":1992,"component":2034},"ec4b976e-62e5-4379-8585-c5ab62db0083",[1993],{"_uid":1994,"link":1995,"image":2001,"title":2006,"component":2007,"description":2008},"cb769e09-e366-45d6-bed5-1af05295e4c0",[1996],{"_uid":1997,"link":1998,"label":2000,"component":917},"4973a04b-0303-4d07-a33a-6dba7a3b8a2b",{"id":16,"url":1999,"target":391,"linktype":392,"fieldtype":910,"cached_url":1999},"https://www.health.org.uk/publications/the-measurement-and-monitoring-of-safety"," Measuring and Monitoring Safety Framework (MMSF)",{"id":2002,"alt":2003,"name":16,"focus":16,"title":2003,"source":16,"filename":2004,"copyright":16,"fieldtype":284,"meta_data":2005,"is_external_url":286},114295357672302,"2022 Safetymeasurement&Monitoring EN","https://a-ca.storyblok.com/f/850807391887861/cf56602b24/2022-safetymeasurementandmonitoring-en.png",{},"Tackling the culture of safety: the Measurement and Monitoring of Safety Framework","image-text-colored-item",{"type":12,"content":2009},[2010,2015,2027,2032],{"type":15,"attrs":2011,"content":2012},{"textAlign":53},[2013],{"text":2014,"type":352},"The Measuring and Monitoring Safety Framework",{"type":15,"attrs":2016,"content":2017},{"textAlign":53},[2018,2020,2025],{"text":2019,"type":352},"Professor Charles Vincent and colleagues took this perspective in their 2013 ",{"text":2021,"type":352,"marks":2022},"Measuring and Monitoring Safety Framework",[2023],{"type":372,"attrs":2024},{"href":1999,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},{"text":2026,"type":352}," (MMSF). Their work motivated a transformation in the way patient safety is both defined and practiced. It represents an important shift from focusing on the absence of harm to adopting a broader view of safety that examines sources of resilience and capabilities that enable safe care, as well as endorsing a proactive approach to improving safety.",{"type":15,"attrs":2028,"content":2029},{"textAlign":53},[2030],{"text":2031,"type":352},"We’ve seen this work in practice. In 2017, the Canadian Patient Safety Institute (CPSI)* began working with healthcare teams from across Canada to advance knowledge and experience of the MMSF in Canada. Teams from across the country worked locally, with each other, and in collaboration with CPSI and Dr. Ross Baker at the University of Toronto and others to develop a more comprehensive approach to safety through implementation of the MMSF. A recent evaluation found that this approach grew teams’ knowledge about the Framework and supported them to implement the approach locally. Most participants perceived this work to have positive impacts on stakeholders’ knowledge and behaviours, as well as on healthcare processes and patient outcomes.",{"type":15,"attrs":2033},{"textAlign":53},"image-text-colored",{"id":16,"_uid":2036,"content":2037,"component":519},"3bd15511-ec4d-4f6c-8afe-b55e98fc125d",[2038],{"_uid":2039,"content":2040,"component":518},"44d6c55b-2182-4874-b970-e752384f8052",{"type":12,"content":2041},[2042,2047,2074,2079,2113,2125,2130],{"type":788,"attrs":2043,"content":2044},{"level":790,"textAlign":53},[2045],{"text":2046,"type":352},"Together, through the eyes of patients and their care partners",{"type":15,"attrs":2048,"content":2049},{"textAlign":53},[2050,2052,2065,2072],{"text":2051,"type":352},"In 2019, a research project was launched to assess how this proactive approach to safety resonates with patients and care partners. Steered by an advisory group co-chaired by Dr. Ross Baker and Maaike Asselbergs, the work has woven together rich perspectives developed through lived experience.",{"text":2053,"type":352,"marks":2054}," ",[2055],{"type":372,"attrs":2056},{"href":2057,"uuid":2058,"anchor":53,"custom":2059,"target":377,"linktype":378,"story":2060},"/resources/rethinking-patient-safety","3469e084-177f-495d-a5ec-7a7882bb627e","[object Object]",{"name":2061,"id":2062,"uuid":2058,"slug":2063,"url":2064,"full_slug":2064,"_stopResolving":299},"Rethinking Patient Safety",113881326087952,"rethinking-patient-safety","resources/rethinking-patient-safety",{"text":2066,"type":352,"marks":2067},"How Safe is Your Care? Measurement and monitoring of safety through the eyes of patients and their care partners ",[2068,2071],{"type":372,"attrs":2069},{"href":2057,"uuid":2058,"anchor":53,"custom":2059,"target":377,"linktype":378,"story":2070},{"name":2061,"id":2062,"uuid":2058,"slug":2063,"url":2064,"full_slug":2064,"_stopResolving":299},{"type":446},{"text":2073,"type":352},"summarizes patients’ and care partners’ perspectives on safety and on their effective engagement in all aspects of measurement and monitoring of safety. It also offers recommendations on how to strengthen provider and patient partnerships for the purpose of delivering safer care.",{"type":15,"attrs":2075,"content":2076},{"textAlign":53},[2077],{"text":2078,"type":352},"Safer care depends on everyone, and there is much more we can and must do. Together. We hope you will join with us to truly move from a culture of blaming, shaming, and fear to one that embraces the presence of safety. Proactively and in a sustained and sustainable way.",{"type":15,"attrs":2080,"content":2081},{"textAlign":53},[2082,2084,2097,2098,2111],{"text":2083,"type":352},"In addition to the resources linked above, many tools and resources are available on our website to support this journey. Examples include ",{"text":2085,"type":352,"marks":2086},"open access learning for improving team functioning",[2087],{"type":372,"attrs":2088},{"href":2089,"uuid":2090,"anchor":53,"custom":2091,"target":377,"linktype":378,"story":2092},"/programs/teamstepps-course","720a78fc-d35b-414e-b405-0133f5dac601",{},{"name":2093,"id":2094,"uuid":2090,"slug":2095,"url":2096,"full_slug":2096,"_stopResolving":299},"TeamSTEPPS Canada Essentials Course",123451310290124,"teamstepps-course","programs/teamstepps-course",{"text":740,"type":352},{"text":2099,"type":352,"marks":2100},"resources to support safe re-integration of essential care partners into health and care settings",[2101],{"type":372,"attrs":2102},{"href":2103,"uuid":2104,"anchor":53,"custom":2105,"target":377,"linktype":378,"story":2106},"/programs/essential-together","5121c67b-655c-4fe2-b0d7-d8d6193f6aaf",{},{"name":2107,"id":2108,"uuid":2104,"slug":2109,"url":2110,"full_slug":2110,"_stopResolving":299},"Essential Together",123451112281264,"essential-together","programs/essential-together",{"text":2112,"type":352},", on-demand virtual learning, and much more.",{"type":15,"attrs":2114,"content":2115},{"textAlign":53},[2116,2118,2124],{"text":2117,"type":352},"To contact a member of HEC’s safety team, please email ",{"text":2119,"type":352,"marks":2120},"safety-securite@hec-esc.ca",[2121],{"type":372,"attrs":2122},{"href":2123,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":392},"mailto:safety-securite@hec-esc.ca",{"text":781,"type":352},{"type":15,"attrs":2126,"content":2127},{"textAlign":53},[2128],{"text":2129,"type":352},"* In 2021, the Canadian Patient Safety Institute (CPSI) and Canadian Foundation for Healthcare Improvement (CFHI) came together to form a new organization, Healthcare Excellence Canada (HEC)",{"type":15,"attrs":2131,"content":2132},{"textAlign":53},[2133,2135],{"text":2134,"type":352},"[1] ",{"text":2136,"type":352,"marks":2137},"Patient harm in Canadian hospitals? It does happen. | CIHI",[2138],{"type":372,"attrs":2139},{"href":2140,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.cihi.ca/en/patient-harm-in-canadian-hospitals-it-does-happen",[115,143,122,129,136,150,157],"are-we-safe-or-just-lucky","updates/are-we-safe-or-just-lucky",-7140,[],{"parent_slug":295,"umbraco_path":2147,"umbraco_uuid":2148},"/HealthcareExcellenceCanada/News/AreWeSafeOrJustLucky","11740800-30af-4bf2-b7fe-caab69997c2e","77270f5b-4bca-44aa-a30a-4ef3477b8725","2025-12-15T17:38:43.077Z",[],[2153],{"path":2154,"name":2155,"lang":308,"published":299},"actualites-et-perspectives/assurons-nous-la-securite-ou-sommes-nous-simplement-chanceux","Assurons-nous la sécurité ou sommes-nous simplement chanceux?",{"name":2157,"created_at":2158,"published_at":2159,"updated_at":2160,"id":2161,"uuid":2162,"content":2163,"slug":2380,"full_slug":2381,"sort_by_date":53,"position":2382,"tag_list":2383,"is_startpage":286,"parent_id":300,"meta_data":2384,"group_id":2387,"first_published_at":2388,"release_id":53,"lang":292,"path":53,"alternates":2389,"default_full_slug":2381,"translated_slugs":2390},"Canadian Patient Safety Week Returns","2025-12-15T17:38:44.134Z","2026-02-26T02:52:56.524Z","2026-02-26T02:52:56.549Z",123415446111279,"199ecbca-040f-46c0-82b5-8245cc18cef0",{"seo":2164,"_uid":2166,"hero":2167,"types":2187,"topics":2188,"Noindex":286,"content":2189,"audience":2379,"component":521},{"title":2157,"plugin":335,"description":2165},"Save the date! Canadian Patient Safety Week returns October 28 to November 1, 2024 and our theme is What comes to mind when you think about healthcare harm? Let's broaden our understanding together.","60666d08-d51d-4f4a-8ee2-628fef041701",[2168],{"_uid":2169,"date":2170,"image":2171,"title":2157,"author":16,"component":345,"description":2175},"0035e445-4269-40a3-9f6c-21aa41be7587","2024-05-30 00:00",{"id":2172,"alt":2157,"title":16,"source":16,"filename":2173,"copyright":16,"fieldtype":284,"meta_data":2174},114295749180347,"https://a-ca.storyblok.com/f/850807391887861/c8f3f728f0/8342-hec-blogpost-757x505-en.jpg",{"alt":2157,"title":16,"source":16,"copyright":16},{"type":12,"content":2176},[2177],{"type":15,"attrs":2178,"content":2179},{"textAlign":53},[2180,2182],{"text":2181,"type":352},"Save the date! Canadian Patient Safety Week (CPSW) returns October 28 to November 1, 2024 and our theme is ",{"text":2183,"type":352,"marks":2184},"What comes to mind when you think about healthcare harm? Let's broaden our understanding together.",[2185,2186],{"type":611},{"type":446},[253],[76],[2190],{"_uid":2191,"content":2192,"component":519},"484b8bd7-c226-4b59-93eb-676ae4c1b9a9",[2193],{"_uid":2194,"content":2195,"component":518},"4e18f2c4-8060-45ed-ab77-a9d559d3f508",{"type":12,"content":2196},[2197,2202,2207,2220,2225,2230,2235,2240,2245,2250,2280,2285,2290],{"type":15,"attrs":2198,"content":2199},{"textAlign":53},[2200],{"text":2201,"type":352},"Our annual campaign brings together a community of passionate people across the country working towards making care safer, in every way, for everyone. CPSW 2024 focuses on broadening our understanding of healthcare harm, including who it affects and how it affects them. We’re excited to share this year’s theme, which will be followed by the formal launch of the campaign later in June. ",{"type":788,"attrs":2203,"content":2204},{"level":790,"textAlign":53},[2205],{"text":2206,"type":352},"Understand healthcare harm",{"type":15,"attrs":2208,"content":2209},{"textAlign":53},[2210,2212,2218],{"text":2211,"type":352},"Patient safety plays a big role in excellent healthcare. But there’s still work to be done to make things better. Recent data shows one in 17 hospital stays in Canada involved at least one harmful event in 2022-2023 (Canadian Institute for Health Information) and 10 percent of patients worldwide are harmed annually (",{"text":2213,"type":352,"marks":2214},"World Health Organization",[2215],{"type":372,"attrs":2216},{"href":2217,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://www.who.int/news-room/fact-sheets/detail/patient-safety",{"text":2219,"type":352},").",{"type":15,"attrs":2221,"content":2222},{"textAlign":53},[2223],{"text":2224,"type":352},"What comes to mind when you think of healthcare harm? Harm can affect people receiving care. It can also affect those providing and supporting care. But the person who experienced harm is the best person to define it and describe how it has affected them and impacted their life. Understanding healthcare harm is crucial to creating safety for all.",{"type":15,"attrs":2226,"content":2227},{"textAlign":53},[2228],{"text":2229,"type":352},"In the past, most patient safety efforts and data have focused on counting and reducing physical harm, like injuries from falls, as they are more easily detected, tracked and measured. It’s just as important to recognize that in addition to physical harm, people may also experience psychological, social and spiritual harm while receiving and delivering healthcare.",{"type":15,"attrs":2231,"content":2232},{"textAlign":53},[2233],{"text":2234,"type":352},"During CPSW, join us as we explore healthcare harm and how we can proactively take action towards safer care. Everyone in Canada wants and deserves safe, high-quality healthcare – and together we can make that possible.",{"type":788,"attrs":2236,"content":2237},{"level":790,"textAlign":53},[2238],{"text":2239,"type":352},"Become a champion for safer care",{"type":15,"attrs":2241,"content":2242},{"textAlign":53},[2243],{"text":2244,"type":352},"Everyone contributes to patient safety across the care continuum – from healthcare providers, staff and leaders to patients, residents, clients and their care partners. While CPSW may be months away, making care safer is an ongoing, everyday process. It’s a way of thinking, acting and relating to others. It’s also about the conversations and reflections we’re having about the healthcare harm people experience.",{"type":15,"attrs":2246,"content":2247},{"textAlign":53},[2248],{"text":2249,"type":352},"What are some actions we can take to recognize and reduce healthcare harm?",{"type":401,"content":2251},[2252,2259,2266,2273],{"type":404,"content":2253},[2254],{"type":15,"attrs":2255,"content":2256},{"textAlign":53},[2257],{"text":2258,"type":352},"Explore multiple perspectives on harm and safety.",{"type":404,"content":2260},[2261],{"type":15,"attrs":2262,"content":2263},{"textAlign":53},[2264],{"text":2265,"type":352},"Talk about harm and safety with anyone who receives, delivers or supports care.",{"type":404,"content":2267},[2268],{"type":15,"attrs":2269,"content":2270},{"textAlign":53},[2271],{"text":2272,"type":352},"Use our “Broadening our understanding of healthcare harm” activity card that’s coming at the end of June to plan events with your teams during CPSW.",{"type":404,"content":2274},[2275],{"type":15,"attrs":2276,"content":2277},{"textAlign":53},[2278],{"text":2279,"type":352},"Consider what steps you and your organization can take to expand your understanding of harm and your approach to safer care.",{"type":788,"attrs":2281,"content":2282},{"level":790,"textAlign":53},[2283],{"text":2284,"type":352},"Participate in CPSW",{"type":15,"attrs":2286,"content":2287},{"textAlign":53},[2288],{"text":2289,"type":352},"We’re excited for you to join us during Canadian Patient Safety Week on October 28 to November 1! Stay tuned as we’ll be updating our website by the end of June with 2024 details on registering and free swag for your local activities, accessing events and a full suite of resources to help you participate more fully. In the meantime, check out these resources to get started:",{"type":401,"content":2291},[2292,2299,2314,2329,2336,2358],{"type":404,"content":2293},[2294],{"type":15,"attrs":2295,"content":2296},{"textAlign":53},[2297],{"text":2298,"type":352},"Sign up for our newsletter to be the first to know when registration for CPSW opens. We’ll also keep you updated on how you can access our free tools and resources to help you and your team get excited about patient safety.",{"type":404,"content":2300},[2301],{"type":15,"attrs":2302,"content":2303},{"textAlign":53},[2304,2306,2313],{"text":2305,"type":352},"Kickstart conversations around patient safety with our ",{"text":2307,"type":352,"marks":2308},"Rethinking Patient Safety Discussion Guide",[2309],{"type":372,"attrs":2310},{"href":2057,"uuid":2058,"anchor":53,"custom":2311,"target":377,"linktype":378,"story":2312},{},{"name":2061,"id":2062,"uuid":2058,"slug":2063,"url":2064,"full_slug":2064,"_stopResolving":299},{"text":781,"type":352},{"type":404,"content":2315},[2316],{"type":15,"attrs":2317,"content":2318},{"textAlign":53},[2319,2321,2327],{"text":2320,"type":352},"Learn more about ",{"text":2322,"type":352,"marks":2323},"broadening your view (PDF 300 KB)",[2324],{"type":372,"attrs":2325},{"href":2326,"uuid":53,"anchor":53,"custom":53,"target":391,"linktype":392},"https://a-ca.storyblok.com/f/850807391887861/ec4bd3c969/8343-hec-cpsw2024-infographic-en-web-1.pdf",{"text":2328,"type":352}," of healthcare harm.",{"type":404,"content":2330},[2331],{"type":15,"attrs":2332,"content":2333},{"textAlign":53},[2334],{"text":2335,"type":352},"Check out past CPSW events to get inspiration while you plan a local event at your site or institution.",{"type":404,"content":2337},[2338],{"type":15,"attrs":2339,"content":2340},{"textAlign":53},[2341,2343,2356],{"text":2342,"type":352},"Dig deeper into safety conversations with our ",{"text":2344,"type":352,"marks":2345},"How to Have Safety Conversations guide",[2346],{"type":372,"attrs":2347},{"href":2348,"uuid":2349,"anchor":53,"custom":2350,"target":377,"linktype":378,"story":2351},"/resources/press-play-on-safety-conversations","8bfabfa7-f747-43df-8077-20b3179cfae0",{},{"name":2352,"id":2353,"uuid":2349,"slug":2354,"url":2355,"full_slug":2355,"_stopResolving":299},"Press Play on Safety Conversations",113880370183668,"press-play-on-safety-conversations","resources/press-play-on-safety-conversations",{"text":2357,"type":352}," – there’s one for healthcare providers and one for patients and caregivers.",{"type":404,"content":2359},[2360],{"type":15,"attrs":2361,"content":2362},{"textAlign":53},[2363,2365,2377],{"text":2364,"type":352},"Explore the fundamentals of patient safety with ",{"text":2366,"type":352,"marks":2367},"Patient Safety Essentials",[2368],{"type":372,"attrs":2369},{"href":2370,"uuid":2371,"anchor":53,"custom":2372,"target":377,"linktype":378,"story":2373},"/programs/patient-safety-essentials","293b7e36-6497-4fe6-b4f7-3f08975e9caf",{},{"name":2366,"id":2374,"uuid":2371,"slug":2375,"url":2376,"full_slug":2376,"_stopResolving":299},124538523112722,"patient-safety-essentials","programs/patient-safety-essentials",{"text":2378,"type":352},", our free e-learning program.",[115,143,122,129,136,150,157],"canadian-patient-safety-week-returns","updates/canadian-patient-safety-week-returns",-7160,[],{"parent_slug":295,"umbraco_path":2385,"umbraco_uuid":2386},"/HealthcareExcellenceCanada/News/CanadianPatientSafetyWeekReturns","14ef51c6-e269-4036-97c6-b9bd08290988","d0b924b0-d33f-4055-989a-630f2933eba6","2025-12-15T17:38:44.265Z",[],[2391],{"path":2392,"name":2393,"lang":308,"published":299},"actualites-et-perspectives/la-semaine-nationale-de-la-securite-des-patients-revient-pour-une-nouvelle-edition","La Semaine nationale de la sécurité des patients revient pour une nouvelle édition",100,1776087497104]