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While many of us see healthcare settings as places where our needs are met, many also regard these settings as places where they are unwelcome and unsafe. To understand patient harm, examples must include experiences beyond just physical harm (such as falls or infections in hospitals) and encompass the full range of patient healthcare experiences.",{"type":394,"attrs":590,"content":591},{"level":396,"textAlign":53},[592],{"text":593,"type":351},"Why patient safety in healthcare is important",{"type":15,"attrs":595,"content":596},{"textAlign":53},[597,599,605],{"text":598,"type":351},"Culturally unsafe care and racism cause harm through the dehumanization of patients, which can lead to further healthcare harm and even death due to neglect or malpractice. Racism and discrimination continue to thrive in our healthcare systems, by way of spaces, policies, subconscious bias on the part of providers, and denial of access to care. The ongoing impacts of colonialism, white supremacy and Indigenous-specific racism are tragically evident in the deaths of Joyce Echaquan and ",{"text":600,"type":351,"marks":601},"Brian Sinclair",[602],{"type":371,"attrs":603},{"href":604,"uuid":53,"anchor":53,"custom":53,"target":374,"linktype":375},"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3832555/",{"text":606,"type":351},", and in the In Plain Sight report in BC*. First Nations, Inuit and Métis sustain cumulative and collective traumas in trying to access healthcare, including (but not limited to) the internalization of stigma and discrimination, direct stress from discriminatory interactions with care systems, and chronic hypervigilance associated with anticipations of bias and poor treatment in healthcare systems.",{"type":15,"attrs":608,"content":609},{"textAlign":53},[610],{"text":611,"type":351},"Achieving culturally safe care requires healthcare providers to actively and non-judgmentally listen to First Nations, Inuit and Métis patients, and facilitate patient access to cultural and traditional supports, ensuring they feel secure and respected as a person and in their identity. This holistic approach is essential for creating a healthcare system where everyone can receive truly safe and high-quality healthcare.",{"type":394,"attrs":613,"content":614},{"level":396,"textAlign":53},[615],{"text":616,"type":351},"Distinct cultural safety needs for Métis",{"type":15,"attrs":618,"content":619},{"textAlign":53},[620],{"text":621,"type":351},"Métis people, one of the three distinct Indigenous groups recognized in Canada, have unique cultural safety needs that must be acknowledged and respected. But many of the resources available to help improve cultural safety in healthcare are specific to First Nations communities and experiences.",{"type":15,"attrs":623,"content":624},{"textAlign":53},[625],{"text":626,"type":351},"Emerging from the unions between First Nations women and European fur traders, Métis communities are a vibrant post-contact Indigenous nation with distinct language (Michif), culture and traditions. However, Métis people often face specific healthcare challenges, including language barriers, racism and discrimination, and difficulty accessing care due to rural and remote community locations and limited transportation options. Unlike status First Nations individuals, Métis people do not have access to the Non-Insured Health Benefits (NIHB) program, limiting their resources for extended health benefits and transportation to care services.",{"type":15,"attrs":628,"content":629},{"textAlign":53},[630],{"text":631,"type":351},"Healthcare providers often lack a comprehensive understanding of Métis history and identity, leading to assumptions and misunderstandings that adversely affect patient care. Additionally, the vision of providers is often influenced by a biased social lens that perpetuates stereotypical and inappropriate beliefs about Métis people, which negatively impact the quality of care delivered to Métis patients. Addressing these challenges through anti-racist, trauma-informed, harm-reduction, and strengths-based approaches is crucial for ensuring equitable healthcare for Métis people across Canada.",{"type":394,"attrs":633,"content":634},{"level":396,"textAlign":53},[635],{"text":636,"type":351},"Capturing and sharing Métis experience of cultural safety",{"type":15,"attrs":638,"content":639},{"textAlign":53},[640,646],{"text":641,"type":351,"marks":642},"Métis Nation – Saskatchewan (MN-S)",[643],{"type":371,"attrs":644},{"href":645,"uuid":53,"anchor":53,"custom":53,"target":374,"linktype":375},"https://metisnationsk.com",{"text":647,"type":351}," plays a vital role in representing Métis citizens in Saskatchewan and enhancing their access to culturally safe healthcare. MN-S is the sovereign Métis government that represents the rights and interests of Métis citizens living in Saskatchewan, and through its governance structure, has the authority to enact legislation, regulations, rules and resolutions governing the affairs and conduct of the Métis in Saskatchewan. MN-S offers community-based healthcare programs designed to bridge gaps, strengthen cultural safety and assist Métis patients. These initiatives include:",{"type":649,"content":650},"bullet_list",[651,658,665,672,679],{"type":406,"content":652},[653],{"type":15,"attrs":654,"content":655},{"textAlign":53},[656],{"text":657,"type":351},"Medical Travel Assistance Program",{"type":406,"content":659},[660],{"type":15,"attrs":661,"content":662},{"textAlign":53},[663],{"text":664,"type":351},"MN-S Patient Advocate and Métis Patient Support Worker programs",{"type":406,"content":666},[667],{"type":15,"attrs":668,"content":669},{"textAlign":53},[670],{"text":671,"type":351},"Translation services",{"type":406,"content":673},[674],{"type":15,"attrs":675,"content":676},{"textAlign":53},[677],{"text":678,"type":351},"Connecting Métis patients to Métis Elders",{"type":406,"content":680},[681],{"type":15,"attrs":682,"content":683},{"textAlign":53},[684],{"text":685,"type":351},"Health promotion and education resources on topics important to community",{"type":15,"attrs":687,"content":688},{"textAlign":53},[689,691,697],{"text":690,"type":351},"To further support cultural safety and increase awareness, MN-S developed a ",{"text":692,"type":351,"marks":693},"video series ",[694],{"type":371,"attrs":695},{"href":696,"uuid":53,"anchor":53,"custom":53,"target":374,"linktype":375},"https://vimeo.com/user/134187793/folder/21953641",{"text":698,"type":351},"capturing the unique challenges their citizens face. In March 2023, MN-S brought together six Métis citizens to share their health stories, fostering a supportive community atmosphere. These stories capture the strength of the Métis citizens in Saskatchewan and illustrate positive healthcare experiences. Despite diverse experiences, several common themes emerged: issues with access to transportation, the burden of travel for care and a lack of understanding about Métis identity. Through this series, MN-S aims to equip healthcare providers to deliver culturally safe care and advocate for more inclusive healthcare practices.",{"id":16,"_uid":700,"link":701,"image":702,"title":707,"video_id":16,"component":708,"video_mp4":709,"media_type":711,"video_type":712,"description":713,"video_title":16,"video_mp4_thumbnail":717},"a916b580-aaac-4b0e-ac0b-a50391f5d434",[],{"id":703,"alt":704,"name":16,"focus":16,"title":16,"source":16,"filename":705,"copyright":16,"fieldtype":284,"meta_data":706,"is_external_url":286},114295314467671,"The debut screening of the video series took place at the Métis Nation – Saskatchewan’s Health Conference in February 2024.","https://a-ca.storyblok.com/f/850807391887861/4771f1c312/video-screening-2.jpg",{"alt":704,"title":16,"source":16,"copyright":16},"The debut screening of the video series took place at the Métis Nation – Saskatchewan’s Health Conference in February 2024","text-media",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":710},{},"image","youtube",{"type":12,"content":714},[715],{"type":15,"attrs":716},{"textAlign":53},{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":718},{},{"_uid":720,"content":721,"component":527},"b011b95b-5a42-4491-a754-af06bc628024",[722],{"_uid":723,"content":724,"component":526},"201fd93d-8efa-492b-bb20-5008bd58e3fb",{"type":12,"content":725},[726,731,736,741,746,783,788,791],{"type":394,"attrs":727,"content":728},{"level":396,"textAlign":53},[729],{"text":730,"type":351},"How to provide culturally safe care for Métis",{"type":15,"attrs":732,"content":733},{"textAlign":53},[734],{"text":735,"type":351},"These videos serve as a crucial resource for healthcare providers striving to make care safer for Métis people. As previous Métis Patient Support Worker Terri Hansen-Gardiner shares:",{"type":15,"attrs":737,"content":738},{"textAlign":53},[739],{"text":740,"type":351},"“I was diagnosed with cancer years ago and that’s when I saw the Métis people struggling. They have so many challenges with cancer care […] I think it would be helpful if the hospitals had a Métis navigator. Métis patients are already scared, and they need someone to talk to them in their language to help them understand their diagnosis and what to expect.”",{"type":15,"attrs":742,"content":743},{"textAlign":53},[744],{"text":745,"type":351},"Other significant themes from the patients' experiences include:",{"type":649,"content":747},[748,755,762,769,776],{"type":406,"content":749},[750],{"type":15,"attrs":751,"content":752},{"textAlign":53},[753],{"text":754,"type":351},"Healthcare providers should use simple and accessible language, empowering Métis patients to ask questions and be decision-makers in their own care.",{"type":406,"content":756},[757],{"type":15,"attrs":758,"content":759},{"textAlign":53},[760],{"text":761,"type":351},"Métis-specific and Métis-led programs and services, like those provided by MN-S, are crucial for supporting Métis people in accessing care.",{"type":406,"content":763},[764],{"type":15,"attrs":765,"content":766},{"textAlign":53},[767],{"text":768,"type":351},"Medical transportation challenges are significant for Métis people living in rural and remote communities. More transportation services for diagnosis and treatment, or providers who can travel to communities, are needed.",{"type":406,"content":770},[771],{"type":15,"attrs":772,"content":773},{"textAlign":53},[774],{"text":775,"type":351},"Healthcare providers need more education about Métis people and the challenges, barriers and protective factors they encounter in accessing care to address the culturally unsafe care many Métis people still receive.",{"type":406,"content":777},[778],{"type":15,"attrs":779,"content":780},{"textAlign":53},[781],{"text":782,"type":351},"Lack of access to primary care and consistent care providers leads to misdiagnosis or delayed treatment, especially for Métis in rural and remote areas.",{"type":15,"attrs":784,"content":785},{"textAlign":53},[786],{"text":787,"type":351},"We encourage you to listen to their stories and learn from their experiences. Marsee/maarsii – let’s continue to advance care for Métis people together.",{"type":394,"attrs":789},{"level":790,"textAlign":53},3,{"type":15,"attrs":792,"content":793},{"textAlign":53},[794],{"text":795,"type":351,"marks":796},"*HEC recognizes that the lead author of the In Plain Sight report (‘the Report’), in its original form, is Mary Ellen Turpel-Lafond, who has been identified as someone who has falsely claimed Indigenous identity. As an organization, we recognize the significant harms caused by false claims of Indigenous identity, but respect the stories and journeys shared in this report by individuals who have experienced anti-Indigenous racism in the healthcare system. The stories and journeys of racism experienced by Indigenous Peoples of British Columbia recorded in the pages of the Report were foundational to the positive changes in British Columbia towards addressing systemic racism. HEC refers to the Report to honour these stories and journeys and build on this positive change.",[797],{"type":798},"italic",{"id":16,"_uid":800,"items":801,"title":837,"component":838,"description":839},"c8099550-dfb7-4c68-b35b-6c87cd04a1fb",[802,818],{"_uid":803,"link":804,"image":812,"title":565,"component":814,"description":815},"c7bda7b7-c40d-4112-a3b8-890470dc3043",[805],{"_uid":806,"link":807,"label":810,"component":811},"b25b9495-8a29-4621-90b3-510d809b7f6b",{"id":16,"url":808,"target":374,"linktype":375,"fieldtype":809,"cached_url":808},"https://vimeo.com/reviews/fe931eb7-15bf-49e1-a06a-527085054469/users/134187793/folders/21953641","multilink","Watch the video series","simple-link-only",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":813},{},"ressources-redirection-item",{"type":12,"content":816},[817],{"type":15},{"_uid":819,"link":820,"image":831,"title":833,"component":814,"description":834},"2e07eebc-f5f6-4834-b924-2b8d43062536",[821],{"_uid":822,"link":823,"label":830,"component":811},"9d02f0a5-ae11-4f6c-be1a-0af3990a7fc0",{"id":824,"url":16,"linktype":425,"fieldtype":809,"cached_url":825,"story":826},"515a6db5-7990-4f67-b458-811cab7e99cf","resources/rethinking-patient-safety-discussion-guide",{"name":827,"id":828,"uuid":824,"slug":829,"url":825,"full_slug":825,"_stopResolving":299},"Rethinking Patient Safety Discussion Guide",113880292322786,"rethinking-patient-safety-discussion-guide","Download the guide",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":832},{},"Broaden your view of patient safety with the Rethinking Patient Safety Discussion Guide",{"type":12,"content":835},[836],{"type":15},"Learn more","ressources-redirection",{"type":12,"content":840},[841],{"type":15},[150,122,129,136,143,115,157],"sharing-metis-experiences-cultural-safety-in-healthcare","updates/sharing-metis-experiences-cultural-safety-in-healthcare",-7200,[],{"parent_slug":295,"umbraco_path":848,"umbraco_uuid":849},"/HealthcareExcellenceCanada/News/SharingMetisExperiencesCulturalSafetyInHealthcare","21bf4f93-ace8-459e-a1a4-11a9d18e71d3","6a8e5b1d-ca6b-46c1-ba22-b04122331fc6","2025-12-15T17:38:46.354Z",[],[854],{"path":855,"name":856,"lang":308,"published":299},"actualites-et-perspectives/temoignages-de-metis-la-securisation-culturelle-en-sante","Témoignages de Métis : la sécurisation culturelle en santé",{"name":858,"created_at":859,"published_at":860,"updated_at":861,"id":862,"uuid":863,"content":864,"slug":1073,"full_slug":1074,"sort_by_date":53,"position":1075,"tag_list":1076,"is_startpage":286,"parent_id":300,"meta_data":1077,"group_id":1080,"first_published_at":1081,"release_id":53,"lang":292,"path":53,"alternates":1082,"default_full_slug":1074,"translated_slugs":1083},"Digging for Dinosaurs: Towards Better, Safer Care","2025-12-15T17:38:47.177Z","2026-02-26T02:47:19.104Z","2026-02-26T02:47:19.132Z",123415458591794,"103e421b-90f0-4ce8-80d3-c666827cd866",{"seo":865,"_uid":867,"hero":868,"types":875,"topics":876,"Noindex":286,"content":877,"audience":1072,"component":529},{"title":858,"plugin":331,"description":866},"Have you ever asked yourself, “Why do we do things this way?” Last fall, in conjunction with Canadian Patient Safety Week, teams from the Health Workforce Innovation Challenge were invited to reflect on this question through the Dinosaur Mini-Challenge. By “digging for dinosaurs” around their work practices, teams identified and worked to re-examine practices that no longer promote safety.","b1538b8e-9d8b-459e-9bbb-02ebe37b58c8",[869],{"_uid":870,"date":871,"image":872,"title":858,"author":16,"component":344,"description":866},"1375212b-280e-43d3-9c28-20abd13c413e","2024-02-29 00:00",{"id":873,"filename":874,"fieldtype":284},114295382023035,"https://a-ca.storyblok.com/f/850807391887861/2c2dda1dca/istock-1938546050-blog-header.png",[246],[76,84],[878],{"_uid":879,"content":880,"component":527},"f8de3863-1606-43b5-ad1c-14342bb1af26",[881],{"_uid":882,"content":883,"component":526},"e0da3646-3d67-4468-8355-794894893464",{"type":12,"content":884},[885,904,917,922,927,932,937,942,947,952,957,962,967,972,977,982,987,992,997,1010,1015],{"type":15,"attrs":886,"content":887},{"textAlign":53},[888,890,902],{"text":889,"type":351},"Have you ever asked yourself, “Why do we do things this way?” Last fall, in conjunction with Canadian Patient Safety Week, teams from the ",{"text":891,"type":351,"marks":892},"Health Workforce Innovation Challenge",[893],{"type":371,"attrs":894},{"href":895,"uuid":896,"anchor":53,"custom":897,"target":424,"linktype":425,"story":898},"/programs/health-workforce-innovation-challenge","a64de4ee-47bb-4b76-9a4f-c6d177d132b9",{},{"name":891,"id":899,"uuid":896,"slug":900,"url":901,"full_slug":901,"_stopResolving":299},123451292767433,"health-workforce-innovation-challenge","programs/health-workforce-innovation-challenge",{"text":903,"type":351}," were invited to reflect on this question through the Dinosaur Mini-Challenge. By “digging for dinosaurs” around their work practices, teams identified and worked to re-examine practices that no longer promote safety.",{"type":15,"attrs":905,"content":906},{"textAlign":53},[907,909,915],{"text":908,"type":351},"Quality and patient safety improvement doesn’t need to be a big project. In some cases, it can be a small change – like eliminating an unnecessary process. Considering the ongoing challenges to retaining and supporting the health workforce, the ",{"text":910,"type":351,"marks":911},"Dinosaur Mini-Challenge",[912],{"type":371,"attrs":913},{"href":914,"uuid":53,"anchor":53,"custom":53,"target":374,"linktype":375},"https://a-ca.storyblok.com/f/850807391887861/95b661ee2c/hec-2023-cpsw-activity-cards-dinosaur-en.pdf",{"text":916,"type":351}," encouraged teams to question their practices in a light and fun manner. It also emphasized how everyone can contribute to patient safety and open communication across all levels in the health system leads to better, safer care.",{"type":394,"attrs":918,"content":919},{"level":396,"textAlign":53},[920],{"text":921,"type":351},"Sometimes it’s about taking things away",{"type":15,"attrs":923,"content":924},{"textAlign":53},[925],{"text":926,"type":351},"At Gabriola Medical Clinic, one of their biggest workflow challenges was the redundancy of uploading Do Not Resuscitate (DNR) and Medical Orders for Scope of Treatment (MOST) forms to a shared database with the nearest hospital. These forms are essential for patient safety since they inform the emergency department at the nearest hospital about patients' wishes regarding resuscitation and end-of-life care. Getting these forms into the patient chart and then into the shared database was cumbersome (taking 16 steps) and time-consuming (four minutes per form).",{"type":15,"attrs":928,"content":929},{"textAlign":53},[930],{"text":931,"type":351},"When the team looked closely at their Electronic Medical Records (EMR) system, they found a more efficient approach of scanning and linking forms directly into their patients’ charts. This approach allowed them to download documents directly from their EMR to the shared database folder, eliminating four steps.",{"type":15,"attrs":933,"content":934},{"textAlign":53},[935],{"text":936,"type":351},"“The staff felt empowered that they could make a change, that their input mattered and best of all, the outstanding 37 documents were uploaded to the hospital within the week, a task that would have normally taken at least two weeks,” says Angela Pounds, Gabriola Chapter Coordinator at Gabriola Medical Clinic.",{"type":15,"attrs":938,"content":939},{"textAlign":53},[940],{"text":941,"type":351},"The team at Camrose Primary Care Network faced similar redundancies. With physician partners working outside of their EMR system, health providers often duplicated patient charts when sending updates to physicians. This affected the providers’ availability and delayed communication with physicians. The solution? Examining their EMR system and maximizing its features like the ability to prepopulate information with proper programming. This way, providers avoid duplicating their work and frees up their time.",{"type":15,"attrs":943,"content":944},{"textAlign":53},[945],{"text":946,"type":351},"Likewise, Kingston Health Sciences Centre uncovered an outdated practice with the workflow of their medical radiation technologists. Previously, staff transcribed daily tech assignments and weekly responsibilities onto whiteboards around the department. Until digital scheduling systems came along, this was a common practice. Now, this process duplicates the information readily available in these systems. The team plans to eliminate the duplicative practice and monitor the results through staff feedback collected through weekly huddles.",{"type":15,"attrs":948,"content":949},{"textAlign":53},[950],{"text":951,"type":351},"“The impact was evident as it sparked conversations about all sorts of processes around the department. It also resulted in the creation of an “ideas board” where staff can post QI [quality improvement] suggestions,” says Jeffrey Koob, Charge Technologist at Kingston Health Sciences Centre. “It has created another means of communication within the department and [has] given staff an eye for process improvement and increased overall engagement.”",{"type":15,"attrs":953,"content":954},{"textAlign":53},[955],{"text":956,"type":351},"While the changes at Gabriola Medical Clinic, Camrose Primary Care Network, and Kingston Heath Sciences Centre may seem small, they greatly reduce administrative burdens, increase staff morale and improve patient safety. By “digging for dinosaurs,” these organizations empowered staff to spot opportunities, even small ones, to improve their day-to-day workflow.",{"type":394,"attrs":958,"content":959},{"level":396,"textAlign":53},[960],{"text":961,"type":351},"Everyone contributes to patient safety",{"type":15,"attrs":963,"content":964},{"textAlign":53},[965],{"text":966,"type":351},"How do we create a culture of continuous improvement toward better, safer care? One way is by cultivating open and transparent communication among staff across all levels.",{"type":15,"attrs":968,"content":969},{"textAlign":53},[970],{"text":971,"type":351},"At Island Health, the Psychiatric Emergency Services (PES) Mental Health Unit at the Royal Jubilee Hospital used the \"huddle\" format to promote non-hierarchical conversations with all members of the care team. The 15-minute weekly gathering of frontline staff surfaced \"dinosaurs\" by prompting staff to think about inefficiencies and redundancies in their work. They also scheduled the huddles mid-afternoon to enable the widest variety of staff to attend (such as mental health workers who start their shifts at 3 p.m.). By engaging in these huddles, the PES unit noticed \"a palpable sense of satisfaction among staff\" with staff feedback resulting in tangible improvements in their environment.",{"type":15,"attrs":973,"content":974},{"textAlign":53},[975],{"text":976,"type":351},"Holding space for honest conversations, however, does require organizations to address the discomfort of bringing up non-optimal practices in an open forum. Teams have done this by fostering a collaborative and inclusive atmosphere that flattens hierarchies or commits to constructive dialogues.",{"type":15,"attrs":978,"content":979},{"textAlign":53},[980],{"text":981,"type":351},"“Throughout the discussion, there was a deliberate emphasis on setting aside personal opinions and maintaining an objective stance,” says Laura Levesque, Executive Director at Essex County Nurse Practitioner-Led Clinic, about their approach to hosting the Dinosaur Mini-Challenge.",{"type":15,"attrs":983,"content":984},{"textAlign":53},[985],{"text":986,"type":351},"In both cases above, as well as others mentioned earlier, the openness and curiosity to engage with staff about their experiences led to insights (and tangible results) that could improve patient safety and staff experience. Even the smallest change can have a big impact.",{"type":15,"attrs":988,"content":989},{"textAlign":53},[990],{"text":991,"type":351},"“The exercise has further stimulated critical thinking among the staff, encouraging them to question and analyze the rationale behind established procedures,” says Laura Levesque. “This shift towards a more inquisitive mindset not only promotes a culture of continuous improvement but also lays the groundwork for innovation and efficiency.”",{"type":394,"attrs":993,"content":994},{"level":396,"textAlign":53},[995],{"text":996,"type":351},"What’s next?",{"type":15,"attrs":998,"content":999},{"textAlign":53},[1000,1002,1008],{"text":1001,"type":351},"Are you and your colleagues trying — or wanting to try — new approaches to promote staff retention and support of your current health workforces? It’s not too late to join the ",{"text":891,"type":351,"marks":1003},[1004],{"type":371,"attrs":1005},{"href":895,"uuid":896,"anchor":53,"custom":1006,"target":424,"linktype":425,"story":1007},{},{"name":891,"id":899,"uuid":896,"slug":900,"url":901,"full_slug":901,"_stopResolving":299},{"text":1009,"type":351}," and participate in upcoming challenges. Register anytime up until April 30, 2024. The sooner teams join, the more award opportunities they will have. The challenge runs until July 2024 for all teams, regardless of when they registered.",{"type":394,"attrs":1011,"content":1012},{"level":396,"textAlign":53},[1013],{"text":1014,"type":351},"Looking for additional resources?",{"type":649,"content":1016},[1017,1033,1047],{"type":406,"content":1018},[1019],{"type":15,"attrs":1020,"content":1021},{"textAlign":53},[1022,1024,1031],{"text":1023,"type":351},"Watch the Health Workforce Innovation Challenge’s ",{"text":1025,"type":351,"marks":1026},"virtual Q&A sessions",[1027],{"type":371,"attrs":1028},{"href":1029,"uuid":53,"anchor":53,"custom":1030,"target":374,"linktype":375},"https://www.youtube.com/playlist?list=PLXppU70IRw-FbpSuRnP9JDq1ycRNtZWHq",{},{"text":1032,"type":351}," to learn more about the challenge.",{"type":406,"content":1034},[1035],{"type":15,"attrs":1036,"content":1037},{"textAlign":53},[1038,1040,1045],{"text":1039,"type":351},"Host your own ",{"text":1041,"type":351,"marks":1042},"Digging for Dinosaurs",[1043],{"type":371,"attrs":1044},{"href":914,"uuid":53,"anchor":53,"custom":53,"target":374,"linktype":375},{"text":1046,"type":351}," challenge to identify, change or eliminate unnecessary and poor practices.",{"type":406,"content":1048},[1049],{"type":15,"attrs":1050,"content":1051},{"textAlign":53},[1052,1054,1062,1064,1070],{"text":1053,"type":351},"Start conversations around patient safety with our ",{"text":1055,"type":351,"marks":1056},"Rethinking Patient Safety Discussion Guide ",[1057],{"type":371,"attrs":1058},{"href":1059,"uuid":824,"anchor":53,"custom":1060,"target":424,"linktype":425,"story":1061},"/resources/rethinking-patient-safety-discussion-guide",{},{"name":827,"id":828,"uuid":824,"slug":829,"url":825,"full_slug":825,"_stopResolving":299},{"text":1063,"type":351},"using this ",{"text":1065,"type":351,"marks":1066},"activity card",[1067],{"type":371,"attrs":1068},{"href":1069,"uuid":53,"anchor":53,"custom":53,"target":374,"linktype":375},"https://a-ca.storyblok.com/f/850807391887861/87ef57b628/hec-2023-cpsw-activity-cards-en.pdf",{"text":1071,"type":351}," as a guide.",[143,129,150,157,115],"digging-for-dinosaurs-towards-better-safer-care","updates/digging-for-dinosaurs-towards-better-safer-care",-7220,[],{"parent_slug":295,"umbraco_path":1078,"umbraco_uuid":1079},"/HealthcareExcellenceCanada/News/DiggingForDinosaursTowardsBetterSaferCare","23efb3b4-ab2b-43c9-8967-0938bc0cd583","e09f173f-3f7a-476c-bf45-805b32bf5ab4","2025-12-15T17:38:47.273Z",[],[1084],{"path":1085,"name":1086,"lang":308,"published":299},"actualites-et-perspectives/chasse-aux-dinosaures-ameliorer-la-qualite-et-la-securite-des-soins","Chasse aux dinosaures : améliorer la qualité et la sécurité des soins",{"name":1088,"created_at":1089,"published_at":1090,"updated_at":1091,"id":1092,"uuid":1093,"content":1094,"slug":1182,"full_slug":1183,"sort_by_date":53,"position":1184,"tag_list":1185,"is_startpage":286,"parent_id":300,"meta_data":1186,"group_id":1189,"first_published_at":1190,"release_id":53,"lang":292,"path":53,"alternates":1191,"default_full_slug":1183,"translated_slugs":1192},"Statement from Jennifer Zelmer about 2022 hospital harm data released by the Canadian Institute of Health Information ","2025-12-15T17:38:48.513Z","2026-02-26T02:46:06.890Z","2026-02-26T02:46:06.907Z",123415464059955,"39ddd4e1-e2d5-41ad-92b3-7ffdafecb1ab",{"Seo":1095,"seo":1099,"_uid":1102,"hero":1103,"types":1112,"topics":1113,"Noindex":286,"content":1114,"audience":1181,"component":529},[1096],{"_uid":1097,"Noindex":286,"component":1098},"84a05106-a55d-4f89-8d77-67a422d2bff5","Seo settings",{"title":1100,"plugin":331,"description":1101},"Statement from Jennifer Zelmer","Statement from Jennifer Zelmer, President and CEO of Healthcare Excellence Canada, about new and important hospital harm data released today from the Canadian Institute for Health Information","251a976c-3c9b-4e16-bcac-0c7f35dd1399",[1104],{"_uid":1105,"date":1106,"image":1107,"title":1101,"author":16,"component":344,"description":1101},"ca1ab3ad-5dd0-45e7-8255-de673496fd62","2022-10-20 00:00",{"id":1108,"alt":1109,"title":16,"source":16,"filename":1110,"copyright":16,"fieldtype":284,"meta_data":1111},114295279999813,"Jennifer Zelmer, President & CEO of Healthcare Excellence Canada","https://a-ca.storyblok.com/f/850807391887861/746c4084c2/jz-newsblock-12.png",{"alt":1109,"title":16,"source":16,"copyright":16},[253],[76],[1115],{"_uid":1116,"content":1117,"component":527},"52cc05c7-61b6-41b4-9b41-7edca0f7fb26",[1118],{"_uid":1119,"content":1120,"component":526},"ec923f9b-a2c5-40db-bf09-b2380f74352e",{"type":12,"content":1121},[1122,1135,1140,1149,1154,1171,1176],{"type":15,"attrs":1123,"content":1124},{"textAlign":53},[1125,1127,1133],{"text":1126,"type":351},"New data was released today from the ",{"text":1128,"type":351,"marks":1129},"Canadian Institute for Health Information",[1130],{"type":371,"attrs":1131},{"href":1132,"uuid":53,"anchor":53,"custom":53,"target":374,"linktype":375},"https://www.cihi.ca/en/hospital-harm-project",{"text":1134,"type":351}," (CIHI) about unintended harm during hospitalizations in Canada. With healthcare systems across the country facing ongoing strain, it is more important than ever to focus on the safety of people receiving healthcare and those who care for them.",{"type":15,"attrs":1136,"content":1137},{"textAlign":53},[1138],{"text":1139,"type":351},"According to CIHI, during 1 in 17 hospital stays, people experienced unintended harm that known, evidence-informed practices could help to prevent. The rate of hospital harm increased to 6 per 100 hospitalizations in 2021-22 (a second year of increase) compared with a pre-pandemic rate of 5.4 per 100 hospitalizations in 2019-20 – a rate that had been stable since it was first reported in 2014.",{"type":15,"attrs":1141,"content":1142},{"textAlign":53},[1143],{"text":1144,"type":351,"marks":1145},"See CIHI infographic",[1146],{"type":371,"attrs":1147},{"href":1148,"uuid":53,"anchor":53,"custom":53,"target":374,"linktype":375},"https://www.cihi.ca/en/patient-harm-in-canadian-hospitals-it-does-happen",{"type":15,"attrs":1150,"content":1151},{"textAlign":53},[1152],{"text":1153,"type":351},"We know everyone wants – and deserves – high-quality and safe care. We also recognize that even before the pandemic that was not a reality for everyone in Canada. While most people in Canada receive safe care, COVID-19 exposed some stark gaps in the safety of care recipients and healthcare workers.",{"type":15,"attrs":1155,"content":1156},{"textAlign":53},[1157,1159,1163,1165,1169],{"text":1158,"type":351},"There are evidence-informed solutions and actions that can be taken to improve safety. Let’s take this opportunity to ",{"text":1160,"type":351,"marks":1161},"ask, listen ",[1162],{"type":415},{"text":1164,"type":351},"and ",{"text":1166,"type":351,"marks":1167},"act ",[1168],{"type":415},{"text":1170,"type":351},"to help reduce risk and deliver safer care. Safety conversations are an important step in building a positive safety culture through respectful discussions about safety between two or more people involved in organizing, delivering, seeking and/or receiving care.",{"type":15,"attrs":1172,"content":1173},{"textAlign":53},[1174],{"text":1175,"type":351},"Together, we need to create spaces that invite safety conversations to improve care and drive positive change. Healthcare providers, managers and leaders need to be able to talk honestly about the factors that influence their ability to deliver safe care and be empowered to improve safety. At the same time, it needs to feel comfortable for those receiving care – whether in a hospital, a long-term care home or other setting – and those who support them, including family and other caregivers, to speak up about their care and what they need to feel safe.",{"type":15,"attrs":1177,"content":1178},{"textAlign":53},[1179],{"text":1180,"type":351},"Next week is Canadian Patient Safety Week. This year’s theme, “Press Play on Safety Conversations,” reinforces the ongoing need to have constructive safety discussions and to act on them. Healthcare Excellence Canada is reaching out to both care recipients and providers to provide helpful, evidence-informed resources and opportunities to start, refine or strengthen safety conversations. ",[143,129,136,150],"statement-from-jennifer-zelmer-2022-hospital-harm-data-released-from-the-Canadian-Institute-for-Health-Information","updates/statement-from-jennifer-zelmer-2022-hospital-harm-data-released-from-the-Canadian-Institute-for-Health-Information",-7240,[],{"parent_slug":295,"umbraco_path":1187,"umbraco_uuid":1188},"/HealthcareExcellenceCanada/News/StatementFromJenniferZelmer","260bd883-8979-4631-873d-5138bb51f22a","ea5cd6f8-9616-4283-8879-a9472711e3a4","2025-12-15T17:38:48.711Z",[],[1193],{"path":1194,"name":1195,"lang":308,"published":299},"actualites-et-perspectives/declaration-de-jennifer-zelmer-concernant-les-donnees-de-2022-sur-les-prejudices-hospitaliers-publiees-par-l-institut-canadien-d-information-sur-la-sante","Déclaration de Jennifer Zelmer concernant les données de 2022 sur les préjudices hospitaliers publiées par l’Institut canadien d’information sur la santé",{"name":1197,"created_at":1198,"published_at":1199,"updated_at":1200,"id":1201,"uuid":1202,"content":1203,"slug":1410,"full_slug":1411,"sort_by_date":53,"position":1412,"tag_list":1413,"is_startpage":286,"parent_id":300,"meta_data":1414,"group_id":1417,"first_published_at":1418,"release_id":53,"lang":292,"path":53,"alternates":1419,"default_full_slug":1411,"translated_slugs":1420},"CPAC-HEC program to support at-home palliative care by paramedics saved money, time and trips to emergency rooms","2025-12-15T17:38:49.834Z","2026-02-26T02:45:24.407Z","2026-02-26T02:45:24.423Z",123415469466676,"c06d92de-b4bd-4925-960e-f63498550e92",{"seo":1204,"_uid":1206,"hero":1207,"types":1223,"topics":1224,"Noindex":286,"content":1225,"audience":1409,"component":529},{"title":1197,"plugin":331,"description":1205},"A new study has demonstrated that at-home palliative care by paramedics not only supports patient preferences and saves paramedic time, but also saves money. ","70940a95-9521-4cef-b7c8-bb48470b3bb5",[1208],{"_uid":1209,"date":1210,"image":1211,"title":1197,"author":16,"component":344,"description":1216},"5772b604-d3d4-470a-95aa-0b31a4b0d583","2024-09-10 00:00",{"id":1212,"alt":1213,"title":16,"source":16,"filename":1214,"copyright":16,"fieldtype":284,"meta_data":1215},114295395986306,"Woman in striped shirt wearing a mask, lying on a couch, holding her chest. Another woman, a paramedic, in a red jacket and mask checks her forehead.","https://a-ca.storyblok.com/f/850807391887861/0db67978c3/2022-program-tiles-paramedicspalliativecare.png",{"alt":1213,"title":16,"source":16,"copyright":16},{"type":12,"content":1217},[1218],{"type":15,"attrs":1219,"content":1220},{"textAlign":53},[1221],{"text":1222,"type":351},"Study demonstrates economic benefits in equipping paramedics to support patients with palliative care needs in their homes, when appropriate. ",[253],[69,76,55,106,46],[1226],{"_uid":1227,"content":1228,"component":527},"cd0babf7-5a90-405c-ab1e-7b6dca3da582",[1229],{"_uid":1230,"content":1231,"component":526},"9bee313f-3ef7-456d-8bea-70289dfb2828",{"type":12,"content":1232},[1233,1238,1267,1272,1277,1307,1312,1317,1322,1327,1334,1382,1388,1393,1398],{"type":15,"attrs":1234,"content":1235},{"textAlign":53},[1236],{"text":1237,"type":351},"A new study has demonstrated that at-home palliative care by paramedics not only supports patient preferences and saves paramedic time, but also saves money. An estimated $2,773 is saved per 9-1-1 call when paramedics provide person-centred care in the homes of people living with cancer and other life-limiting conditions.",{"type":15,"attrs":1239,"content":1240},{"textAlign":53},[1241,1243,1249,1251,1265],{"text":1242,"type":351},"These figures, along with other findings, were shared in a ",{"text":1244,"type":351,"marks":1245},"research article",[1246],{"type":371,"attrs":1247},{"href":1248,"uuid":53,"anchor":53,"custom":53,"target":374,"linktype":375},"https://link.springer.com/article/10.1007/s43678-024-00738-9",{"text":1250,"type":351}," published in the Canadian Journal of Emergency Medicine in July 2024, which analyzed data from the ",{"text":1252,"type":351,"marks":1253},"Paramedics and Palliative Care: Bringing Vital Services to Canadians",[1254,1264],{"type":371,"attrs":1255},{"href":1256,"uuid":1257,"anchor":53,"custom":1258,"target":424,"linktype":425,"story":1259},"/programs/paramedics-palliative-care-canada","1ffdf728-55c8-42e6-a6a6-e6b03f2b733d",{},{"name":1260,"id":1261,"uuid":1257,"slug":1262,"url":1263,"full_slug":1263,"_stopResolving":299},"Paramedics and Palliative Care",126542144181599,"paramedics-palliative-care-canada","programs/paramedics-palliative-care-canada",{"type":798},{"text":1266,"type":351}," initiative. This initiative was led by the Canadian Partnership Against Cancer (CPAC) and Healthcare Excellence Canada (HEC), in collaboration with healthcare providers across Canada.",{"type":15,"attrs":1268,"content":1269},{"textAlign":53},[1270],{"text":1271,"type":351},"Launched in 2011 in Nova Scotia, Prince Edward Island and Alberta, the program was later expanded to Newfoundland and Labrador, New Brunswick, Ontario, Manitoba, Saskatchewan and British Columbia. It has trained more than 7,500 paramedics to date.",{"type":15,"attrs":1273,"content":1274},{"textAlign":53},[1275],{"text":1276,"type":351},"Some of the benefits of the Paramedics and Palliative Care initiative include:",{"type":649,"content":1278},[1279,1286,1293,1300],{"type":406,"content":1280},[1281],{"type":15,"attrs":1282,"content":1283},{"textAlign":53},[1284],{"text":1285,"type":351},"60 per cent of 9-1-1 calls resulted in people being treated at home instead of being transported to the emergency department (compared to 90 per cent of 9-1-1 calls typically resulting in emergency trips);",{"type":406,"content":1287},[1288],{"type":15,"attrs":1289,"content":1290},{"textAlign":53},[1291],{"text":1292,"type":351},"paramedics saved an average of 31 minutes per visit by treating palliative patients at home compared with transporting them to the emergency department;",{"type":406,"content":1294},[1295],{"type":15,"attrs":1296,"content":1297},{"textAlign":53},[1298],{"text":1299,"type":351},"a return of $4.60 for every one dollar invested in the program; and",{"type":406,"content":1301},[1302],{"type":15,"attrs":1303,"content":1304},{"textAlign":53},[1305],{"text":1306,"type":351},"over 92 per cent of surveyed patients and families were satisfied with the care they received by paramedics.",{"type":15,"attrs":1308,"content":1309},{"textAlign":53},[1310],{"text":1311,"type":351},"The initiative took on added significance during the COVID-19 pandemic as healthcare systems tried to keep patients out of hospital whenever possible.",{"type":15,"attrs":1313,"content":1314},{"textAlign":53},[1315],{"text":1316,"type":351},"“The Paramedics and Palliative Care initiative responds to patients who told us that they want to be at home at the end of their lives,” says Jennifer Zelmer, President and CEO of HEC. “This study shows that this approach delivers better value for the health system while improving care for patients and their caregivers.”",{"type":15,"attrs":1318,"content":1319},{"textAlign":53},[1320],{"text":1321,"type":351},"“The positive impact of the Paramedics and Palliative Care initiative is a testament to the commitment and collaboration of 7,500 paramedics and 200 healthcare providers across the country,” says Dr. Craig Earle, CEO of CPAC. “We are proud to see the results of the initiative. With the continued leadership of partners and paramedics services, we look forward to seeing this approach to palliative care applied within and beyond the cancer care system.”",{"type":15,"attrs":1323,"content":1324},{"textAlign":53},[1325],{"text":1326,"type":351},"“Our analysis of the initiative showed that enabling trained paramedics to provide palliative and end-of-life care at home helps palliative patients by reducing the time and stress of hospital visits,” says Jean-Éric Tarride, the lead author of the study and Director of the Centre for Health Economics and Policy Analysis based at McMaster University’s Faculty of Health Sciences. “By implementing this initiative more widely, emergency departments would be less congested, and paramedics would spend more of their time directly caring for patients rather than being tied up waiting to transfer patients into hospital care.”",{"type":394,"attrs":1328,"content":1329},{"level":790,"textAlign":53},[1330],{"text":1331,"type":351,"marks":1332},"Learn more:",[1333],{"type":415},{"type":649,"content":1335},[1336,1360,1371],{"type":406,"content":1337},[1338],{"type":15,"attrs":1339,"content":1340},{"textAlign":53},[1341,1343,1347,1349,1353,1355],{"text":1342,"type":351},"Tarride, J.E., Stennett, D., Coronado, A.C.",{"text":1344,"type":351,"marks":1345},"et al.",[1346],{"type":798},{"text":1348,"type":351},"Economic evaluation of the “paramedics and palliative care: bringing vital services to Canadians” program compared to the status quo.",{"text":1350,"type":351,"marks":1351},"Can J Emerg Med",[1352],{"type":798},{"text":1354,"type":351},"(2024).",{"text":1356,"type":351,"marks":1357},"https://doi.org/10.1007/s43678-024-00738-9",[1358],{"type":371,"attrs":1359},{"href":1356,"uuid":53,"anchor":53,"custom":53,"target":374,"linktype":375},{"type":406,"content":1361},[1362],{"type":15,"attrs":1363,"content":1364},{"textAlign":53},[1365],{"text":1252,"type":351,"marks":1366},[1367],{"type":371,"attrs":1368},{"href":1256,"uuid":1257,"anchor":53,"custom":1369,"target":424,"linktype":425,"story":1370},{},{"name":1260,"id":1261,"uuid":1257,"slug":1262,"url":1263,"full_slug":1263,"_stopResolving":299},{"type":406,"content":1372},[1373],{"type":15,"attrs":1374,"content":1375},{"textAlign":53},[1376],{"text":1377,"type":351,"marks":1378},"Paramedics treating patients’ palliative needs at home benefits everyone",[1379],{"type":371,"attrs":1380},{"href":1381,"uuid":53,"anchor":53,"custom":53,"target":374,"linktype":375},"https://theconversation.com/paramedics-treating-patients-palliative-needs-at-home-benefits-everyone-236013",{"type":394,"attrs":1383,"content":1385},{"level":1384,"textAlign":53},4,[1386],{"text":1387,"type":351},"About Healthcare Excellence Canada",{"type":15,"attrs":1389,"content":1390},{"textAlign":53},[1391],{"text":1392,"type":351},"Healthcare Excellence Canada (HEC) works with partners to spread innovation, build capability and catalyze policy change so that everyone in Canada has safe and high-quality healthcare. Through collaboration with patients, caregivers and people working in healthcare, we turn proven innovations into lasting improvements in all dimensions of healthcare excellence. Launched in 2021, HEC brings together the Canadian Patient Safety Institute and Canadian Foundation for Healthcare Improvement. ",{"type":394,"attrs":1394,"content":1395},{"level":1384,"textAlign":53},[1396],{"text":1397,"type":351},"About the Canadian Partnership Against Cancer",{"type":15,"attrs":1399,"content":1400},{"textAlign":53},[1401,1403],{"text":1402,"type":351},"As steward of the Canadian Strategy for Cancer Control (the Strategy), the Canadian Partnership Against Cancer works with provincial and territorial ministries of health and their cancer programs, First Nations, Inuit and Métis governments and organizations, health system leaders and experts, and people affected by cancer across Canada to implement the Strategy to improve cancer outcomes for all people in Canada. Learn more at ",{"text":1404,"type":351,"marks":1405},"https://www.partnershipagainstcancer.ca",[1406],{"type":371,"attrs":1407},{"href":1408,"uuid":53,"anchor":53,"custom":53,"target":374,"linktype":375},"https://www.partnershipagainstcancer.ca/",[115,129,150,143],"cpac-hec-program-to-support-at-home-palliative-care-by-paramedics-saved-money-time-and-trips-to-emergency-rooms","updates/cpac-hec-program-to-support-at-home-palliative-care-by-paramedics-saved-money-time-and-trips-to-emergency-rooms",-7260,[],{"parent_slug":295,"umbraco_path":1415,"umbraco_uuid":1416},"/HealthcareExcellenceCanada/News/CPACHECProgramToSupportAtHomePalliativeCareByParamedicsSavedMoneyTimeAndTripsToEmergencyRooms","292a843a-255e-47a2-a6dc-a4a30a0ed147","7bd1d8ee-f123-46cb-b7c8-a7b5dda42272","2025-12-15T17:38:49.908Z",[],[1421],{"path":1422,"name":1423,"lang":308,"published":299},"actualites-et-perspectives/un-programme-du-partenariat-et-d-esc-qui-appuie-les-soins-palliatifs-prodigues-a-domicile-par-du-personnel-ambulancier-paramedical-permet-de-reduire-les-depenses-la-duree-d-intervention-et-les-visites-aux-urgences","Un programme du Partenariat et d’ESC qui appuie les soins palliatifs prodigués à domicile par du personnel ambulancier paramédical permet de réduire les dépenses, la durée d’intervention et les visites aux urgences",{"name":1425,"created_at":1426,"published_at":1427,"updated_at":1428,"id":1429,"uuid":1430,"content":1431,"slug":1561,"full_slug":1562,"sort_by_date":53,"position":1563,"tag_list":1564,"is_startpage":286,"parent_id":300,"meta_data":1565,"group_id":1568,"first_published_at":1569,"release_id":53,"lang":292,"path":53,"alternates":1570,"default_full_slug":1562,"translated_slugs":1571},"A Call to Action","2025-12-15T17:38:50.751Z","2026-02-26T02:39:45.363Z","2026-02-26T02:39:45.388Z",123415473230901,"b6bdcb66-2ff9-4801-92b1-de248a58f4ee",{"Seo":1432,"seo":1435,"_uid":1437,"hero":1438,"types":1451,"topics":1452,"Noindex":286,"content":1453,"audience":1560,"component":529},[1433],{"_uid":1434,"Noindex":286,"component":1098},"27d439f3-ed15-4dc3-8f16-b84998f75387",{"title":1425,"plugin":331,"description":1436},"To everyone committed to the pursuit of healthcare excellence:\n\nYou’ve come to the right place. Healthcare Excellence Canada is an organization with a relentless focus on improving healthcare, with – and for – everyone in Canada, connecting the power of people and evidence. It’s about shaping the future of healthcare quality and safety. Together.","b7a98309-4505-4b73-81d8-4a9d630007b3",[1439],{"_uid":1440,"date":1441,"image":1442,"title":1425,"author":1443,"component":344,"description":1444},"2e9ef284-c1f7-4971-907f-6a6a9bfd69e6","2021-03-02 00:00",{"id":1108,"filename":1110,"fieldtype":284},"Jennifer Zelmer",{"type":12,"content":1445},[1446],{"type":15,"attrs":1447,"content":1448},{"textAlign":53},[1449],{"text":1450,"type":351},"To everyone committed to the pursuit of healthcare excellence: You’ve come to the right place. Healthcare Excellence Canada is an organization with a relentless focus on improving healthcare, with – and for – everyone in Canada, connecting the power of people and evidence. It’s about shaping the future of healthcare quality and safety. Together.",[246],[76],[1454],{"_uid":1455,"content":1456,"component":527},"c87c4d81-7ae4-4f11-b471-3a73e78359c1",[1457],{"_uid":1458,"content":1459,"component":526},"19312180-c4a2-49c8-952f-a1e017a59f25",{"type":12,"content":1460},[1461,1466,1471,1482,1487,1492,1497,1541,1546,1551],{"type":15,"attrs":1462,"content":1463},{"textAlign":53},[1464],{"text":1465,"type":351},"To everyone committed to the pursuit of healthcare excellence:",{"type":15,"attrs":1467,"content":1468},{"textAlign":53},[1469],{"text":1470,"type":351},"You’ve come to the right place. Healthcare Excellence Canada is an organization with a relentless focus on improving healthcare, with – and for – everyone in Canada, connecting the power of people and evidence. It’s about shaping the future of healthcare quality and safety. Together.",{"type":15,"attrs":1472,"content":1473},{"textAlign":53},[1474,1476,1480],{"text":1475,"type":351},"Working with many of you as the Canadian Patient Safety Institute and Canadian Foundation for Healthcare Improvement, we achieved ",{"text":1477,"type":351,"marks":1478},"a LOT",[1479],{"type":415},{"text":1481,"type":351},". Hundreds of teams and thousands of people in every province and territory helped to move the dial on patient safety and healthcare quality. But there is much more to do. Unintended harm in the health sector is the third leading cause of death in Canada, and there are gaps in patient experience and outcomes, care team well-being, and value.",{"type":15,"attrs":1483,"content":1484},{"textAlign":53},[1485],{"text":1486,"type":351},"So we teamed up to create a new organization with greater capacity to support our partners. We promise to work with you to deliver measurable, widespread and lasting improvement in patient safety and all the dimensions of healthcare excellence. Together, we are more than a single organization. We are a movement of people across the country committed to patient safety and quality – staff, Board members, coaches and faculty; patient and essential care partners; health and social service providers; governments; and many other people and organizations.",{"type":15,"attrs":1488,"content":1489},{"textAlign":53},[1490],{"text":1491,"type":351},"Never has this work been more important. Even before the pandemic, Canada faced persistent challenges achieving safe, high-quality healthcare for all, and COVID-19 has surfaced gaps in both care and equity. It is also shining a light on creative, highly effective responses to needs, and we have an opportunity to expand the reach of these proven innovations so more people can benefit.",{"type":15,"attrs":1493,"content":1494},{"textAlign":53},[1495],{"text":1496,"type":351},"In starting to talk to people across the country to explore their priorities and how we can work together, we are hearing:",{"type":649,"content":1498},[1499,1506,1513,1520,1527,1534],{"type":406,"content":1500},[1501],{"type":15,"attrs":1502,"content":1503},{"textAlign":53},[1504],{"text":1505,"type":351},"Be bold in actions to change the system",{"type":406,"content":1507},[1508],{"type":15,"attrs":1509,"content":1510},{"textAlign":53},[1511],{"text":1512,"type":351},"Be clear and focused about our purpose",{"type":406,"content":1514},[1515],{"type":15,"attrs":1516,"content":1517},{"textAlign":53},[1518],{"text":1519,"type":351},"Look to the future",{"type":406,"content":1521},[1522],{"type":15,"attrs":1523,"content":1524},{"textAlign":53},[1525],{"text":1526,"type":351},"Strengthen diversity and inclusivity",{"type":406,"content":1528},[1529],{"type":15,"attrs":1530,"content":1531},{"textAlign":53},[1532],{"text":1533,"type":351},"Share expertise and guide others",{"type":406,"content":1535},[1536],{"type":15,"attrs":1537,"content":1538},{"textAlign":53},[1539],{"text":1540,"type":351},"Be agile and move quickly",{"type":15,"attrs":1542,"content":1543},{"textAlign":53},[1544],{"text":1545,"type":351},"In the meantime, many familiar CPSI and CFHI programs will continue in 2021 and 2022 as new programs are rolled out. Across our work, we will seek to emphasize equity and inclusion, patient, family, and caregiver partnership, as well as supporting the people who work in healthcare.",{"type":15,"attrs":1547,"content":1548},{"textAlign":53},[1549],{"text":1550,"type":351},"I invite you to join us. Because we believe everyone in Canada deserves excellent healthcare. And we are not there yet.",{"type":15,"attrs":1552,"content":1553},{"textAlign":53},[1554,1556,1558],{"text":1555,"type":351},"Jennifer Zelmer, President and CEO",{"type":1557},"hard_break",{"text":1559,"type":351},"Healthcare Excellence Canada",[115,143,122,129,136,150,157],"a-call-to-action","updates/a-call-to-action",-7280,[],{"parent_slug":295,"umbraco_path":1566,"umbraco_uuid":1567},"/HealthcareExcellenceCanada/News/ACallToAction","2c233c41-c1a1-499a-b6cb-d2e6953e549d","a0613b6d-a70e-40d9-afac-8ff48f5c5001","2025-12-15T17:38:50.827Z",[],[1572],{"path":1573,"name":1574,"lang":308,"published":299},"actualites-et-perspectives/un-appel-a-l-action","Un appel à l’action",{"name":1576,"created_at":1577,"published_at":1578,"updated_at":1579,"id":1580,"uuid":1581,"content":1582,"slug":1803,"full_slug":1804,"sort_by_date":53,"position":1805,"tag_list":1806,"is_startpage":286,"parent_id":300,"meta_data":1807,"group_id":1810,"first_published_at":1811,"release_id":53,"lang":292,"path":53,"alternates":1812,"default_full_slug":1804,"translated_slugs":1813},"Healthcare Excellence Canada announces new Board Chair, Vice-chair and Directors","2025-12-15T17:38:52.062Z","2026-02-26T02:38:35.742Z","2026-02-26T02:38:35.769Z",123415478600758,"a23a3639-0570-46b1-8e8e-6525a7be23ab",{"Seo":1583,"seo":1586,"_uid":1588,"hero":1589,"types":1603,"topics":1604,"Noindex":286,"content":1605,"audience":1802,"component":529},[1584],{"_uid":1585,"Noindex":286,"component":1098},"dd6b6707-8fdb-4c72-a048-b3ad7768fc8c",{"title":1576,"plugin":331,"description":1587},"Our volunteer Board of Directors is a committed group of 14 leaders who are passionate about improving healthcare, with – and for – everyone in Canada. The Chair, Vice-Chair and new Directors were elected at the inaugural annual general meeting Sept. 29, 2021. The Board of Directors has successfully overseen the amalgamation of the Canadian Patient Safety Institute and Canadian Foundation for Healthcare Improvement into Healthcare Excellence Canada.","39004184-a538-4ec7-841c-4fe2e2a7add6",[1590],{"_uid":1591,"date":1592,"image":1593,"title":1576,"author":16,"component":344,"description":1596},"f1e02ff3-fb86-408c-9e9d-2f2ecb754670","2021-09-29 00:00",{"id":1594,"filename":1595,"fieldtype":284},114297469623667,"https://a-ca.storyblok.com/f/850807391887861/d07ec6af85/news-thumb-8.png",{"type":12,"content":1597},[1598],{"type":15,"attrs":1599,"content":1600},{"textAlign":53},[1601],{"text":1602,"type":351},"Today we’re announcing the new Chair and Vice-Chair of Healthcare Excellence Canada’s Board of Directors, as well as five new Directors. ",[253],[76],[1606],{"_uid":1607,"content":1608,"component":527},"a0d6608e-55fd-413d-9c4f-3ad88848cff1",[1609,1782],{"_uid":1610,"content":1611,"component":526},"765a268d-a0a3-4c85-bc2d-86ce2e7db2dc",{"type":12,"content":1612},[1613,1618,1623,1628,1652,1657,1721,1726,1731,1777],{"type":15,"attrs":1614,"content":1615},{"textAlign":53},[1616],{"text":1617,"type":351},"Our volunteer Board of Directors is a committed group of 14 leaders who are passionate about improving healthcare, with – and for – everyone in Canada.",{"type":15,"attrs":1619,"content":1620},{"textAlign":53},[1621],{"text":1622,"type":351},"The Chair, Vice-Chair and new Directors were elected at the inaugural annual general meeting Sept. 29, 2021. The Board of Directors has successfully overseen the amalgamation of the Canadian Patient Safety Institute and Canadian Foundation for Healthcare Improvement into Healthcare Excellence Canada.",{"type":15,"attrs":1624,"content":1625},{"textAlign":53},[1626],{"text":1627,"type":351},"The new Chair and Vice-Chair are:",{"type":649,"content":1629},[1630,1641],{"type":406,"content":1631},[1632],{"type":15,"attrs":1633,"content":1634},{"textAlign":53},[1635,1639],{"text":1636,"type":351,"marks":1637},"Erik Sande ",[1638],{"type":415},{"text":1640,"type":351},"(Chair), President of Medavie Health Services",{"type":406,"content":1642},[1643],{"type":15,"attrs":1644,"content":1645},{"textAlign":53},[1646,1650],{"text":1647,"type":351,"marks":1648},"Blair O’Neill ",[1649],{"type":415},{"text":1651,"type":351},"(Vice-Chair), practising cardiologist with Alberta Health Services and professor of medicine with University of Alberta",{"type":15,"attrs":1653,"content":1654},{"textAlign":53},[1655],{"text":1656,"type":351},"Five new Directors have also joined the Board:",{"type":649,"content":1658},[1659,1670,1681,1699,1710],{"type":406,"content":1660},[1661],{"type":15,"attrs":1662,"content":1663},{"textAlign":53},[1664,1668],{"text":1665,"type":351,"marks":1666},"Feisal Keshavjee ",[1667],{"type":415},{"text":1669,"type":351},"(Director), Senior Vice President, Health Partnerships & Transformation, Home Health Services, CBI Health",{"type":406,"content":1671},[1672],{"type":15,"attrs":1673,"content":1674},{"textAlign":53},[1675,1679],{"text":1676,"type":351,"marks":1677},"Jane McMullan ",[1678],{"type":415},{"text":1680,"type":351},"(Director), Former Health Industry Executive and Past Board Chair, William Osler Health System",{"type":406,"content":1682},[1683],{"type":15,"attrs":1684,"content":1685},{"textAlign":53},[1686,1690,1692],{"text":1687,"type":351,"marks":1688},"David Price ",[1689],{"type":415},{"text":1691,"type":351},"(Director), health system improvement & patient safety champion and Co-founder of ",{"text":1693,"type":351,"marks":1694},"Greg’s Wings",[1695],{"type":371,"attrs":1696},{"href":1697,"uuid":53,"anchor":53,"custom":1698,"target":374,"linktype":375},"https://gregswings.ca/",{},{"type":406,"content":1700},[1701],{"type":15,"attrs":1702,"content":1703},{"textAlign":53},[1704,1708],{"text":1705,"type":351,"marks":1706},"Ian Rongve ",[1707],{"type":415},{"text":1709,"type":351},"(Director), Assistant Deputy Minister, COVID Response & Health Emergency Management Division, Ministry of Health, Government of British Columbia",{"type":406,"content":1711},[1712],{"type":15,"attrs":1713,"content":1714},{"textAlign":53},[1715,1719],{"text":1716,"type":351,"marks":1717},"Jocelyne (Jo) Voisin ",[1718],{"type":415},{"text":1720,"type":351},"(Director), Associate Assistant Deputy Minister, Strategic Policy Branch, Health Canada",{"type":15,"attrs":1722,"content":1723},{"textAlign":53},[1724],{"text":1725,"type":351},"\"By teaming up to form Healthcare Excellence Canada, we have created greater capacity to support our partners to turn proven innovations into lasting improvement in healthcare quality and safety,\" notes Erik Sande, Chair, Board of Directors. \"It is my pleasure to welcome to the new Directors joining our Board from across the country and to thank our parting colleagues for building the foundation to deliver on this promise.\"",{"type":15,"attrs":1727,"content":1728},{"textAlign":53},[1729],{"text":1730,"type":351},"The Board also took this opportunity to thank departing Directors, including HEC’s inaugural Co-Chairs, for their tireless contributions to successfully healthcare quality and safety, as well as uniting CPSI and CFHI:",{"type":649,"content":1732},[1733,1744,1755,1766],{"type":406,"content":1734},[1735],{"type":15,"attrs":1736,"content":1737},{"textAlign":53},[1738,1742],{"text":1739,"type":351,"marks":1740},"Ronald Guse ",[1741],{"type":415},{"text":1743,"type":351},"(Co-Chair): Former Registrar, The College of Pharmacists of Manitoba",{"type":406,"content":1745},[1746],{"type":15,"attrs":1747,"content":1748},{"textAlign":53},[1749,1753],{"text":1750,"type":351,"marks":1751},"Lynn Stevenson ",[1752],{"type":415},{"text":1754,"type":351},"(Co-Chair): Former Associate Deputy Minister, Health Services, British Columbia Ministry of Health",{"type":406,"content":1756},[1757],{"type":15,"attrs":1758,"content":1759},{"textAlign":53},[1760,1764],{"text":1761,"type":351,"marks":1762},"Marcel Saulnier ",[1763],{"type":415},{"text":1765,"type":351},"(Director) Former Associate Assistant Deputy Minister, Strategic Policy Branch, Health Canada",{"type":406,"content":1767},[1768],{"type":15,"attrs":1769,"content":1770},{"textAlign":53},[1771,1775],{"text":1772,"type":351,"marks":1773},"Dean Screpnek",[1774],{"type":415},{"text":1776,"type":351},", Former Assistant Deputy Minister, Health Standards, Quality and Performance, Alberta Heath",{"type":15,"attrs":1778,"content":1779},{"textAlign":53},[1780],{"text":1781,"type":351},"\"Right now, healthcare systems are responding to the challenges and uncertainties of the pandemic with tremendous innovation and we have an opportunity to expand the reach of proven approaches so more people can benefit,” says Jennifer Zelmer, President and CEO. \"Thanks to the hard work of our Board, staff and people across the country, we’re poised to share our new five-year strategy and I’m optimistic about what we can achieve together.\"",{"_uid":1783,"content":1784,"component":526},"201de3ff-1fff-4f69-a156-20b5d2bfd154",{"type":12,"content":1785},[1786,1795],{"type":15,"attrs":1787,"content":1788},{"textAlign":53},[1789,1792,1793],{"text":1387,"type":351,"marks":1790},[1791],{"type":415},{"type":1557},{"text":1794,"type":351},"Healthcare Excellence Canada is an organization with a relentless focus on improving healthcare, with – and for – everyone in Canada. Launched in March 2021 from the amalgamation of the Canadian Patient Safety Institute and the Canadian Foundation for Healthcare Improvement, Healthcare Excellence Canada has greater capacity to support partners to turn proven innovations into widespread and lasting improvement in patient safety and all the dimensions of healthcare excellence. We believe in the power of people and evidence and know that by connecting them, we can achieve the best healthcare in the world. HEC is an independent, not-for-profit charity funded primarily by Health Canada.",{"type":15,"attrs":1796,"content":1797},{"textAlign":53},[1798],{"text":1799,"type":351,"marks":1800},"The views expressed herein do not necessarily represent the views of Health Canada.",[1801],{"type":798},[115,143,122,129,136,150,157],"healthcare-excellence-canada-announces-new-board-chair-vice-chair-and-directors","updates/healthcare-excellence-canada-announces-new-board-chair-vice-chair-and-directors",-7300,[],{"parent_slug":295,"umbraco_path":1808,"umbraco_uuid":1809},"/HealthcareExcellenceCanada/News/HealthcareExcellenceCanadaAnnouncesNewBoardChairViceChairAndDirectors","31c273a5-0669-4fd0-b2c5-f9d65f450a65","330e8325-184e-43bf-83a9-c6d5cf880537","2025-12-15T17:38:52.140Z",[],[1814],{"path":1815,"name":1816,"lang":308,"published":299},"actualites-et-perspectives/conseil-d-administration-d-excellence-en-sante-canada-nouveaux-president-vice-president-et-administrateurs","Conseil d’administration d’Excellence en santé Canada : nouveaux président, vice-président et administrateurs",{"name":1818,"created_at":1819,"published_at":1820,"updated_at":1821,"id":1822,"uuid":1823,"content":1824,"slug":2070,"full_slug":2071,"sort_by_date":53,"position":2072,"tag_list":2073,"is_startpage":286,"parent_id":300,"meta_data":2074,"group_id":2077,"first_published_at":2078,"release_id":53,"lang":292,"path":53,"alternates":2079,"default_full_slug":2071,"translated_slugs":2080},"Community-built solutions to aging well at home","2025-12-15T17:38:53.066Z","2026-02-26T02:37:39.690Z","2026-02-26T02:37:39.710Z",123415482729527,"a3cca467-19d6-4944-b0d6-35ed2a49f899",{"seo":1825,"_uid":1827,"hero":1828,"types":1837,"topics":1838,"Noindex":286,"content":1839,"audience":2069,"component":529},{"title":1818,"plugin":331,"description":1826},"Healthcare Excellence Canada’s newest collaborative, Enabling Aging in Place, is six months old. Here’s a look at how participating teams are moving from planning to implementation in their community-based approaches to aging well at home.","789a97ab-9559-4d72-8ff3-ade52ffca3f0",[1829],{"_uid":1830,"date":1831,"image":1832,"title":1818,"author":16,"component":344,"description":1826},"3ce453f8-989d-44c3-a6d2-8597802191ed","2024-07-30 00:00",{"id":1833,"alt":1834,"title":16,"source":16,"filename":1835,"copyright":16,"fieldtype":284,"meta_data":1836},114295312390998,"Photo of Nariza Jaffer from Generations Toronto, one of the participating teams featured in the blog. Photo was taken at the Enabling Aging in Place workshop in February in Toronto, Ontario.","https://a-ca.storyblok.com/f/850807391887861/92359e1b22/generations.jpg",{"alt":1834,"title":16,"source":16,"copyright":16},[246],[69],[1840,2057],{"_uid":1841,"content":1842,"component":527},"696d132d-59dd-4515-8bb5-cf90a800e1b5",[1843],{"_uid":1844,"content":1845,"component":526},"33726ddb-7d89-47d8-bde6-c6d9b4d2b511",{"type":12,"content":1846},[1847,1854,1895,1909,1915,1922,1936,1941,1946,1953,1958,1965,1970,1975,1981,1986,1993,1998,2003,2008,2014,2019,2024,2044],{"type":15,"attrs":1848,"content":1849},{"textAlign":53},[1850],{"text":1851,"type":351,"marks":1852},"Caption: Photo of Nariza Jaffer from Generations Toronto, one of the participating teams featured in the blog. Photo was taken at the Enabling Aging in Place workshop in February in Toronto, Ontario.",[1853],{"type":798},{"type":15,"attrs":1855,"content":1856},{"textAlign":53},[1857,1864,1866,1878,1880,1893],{"text":1858,"type":351,"marks":1859},"Most adults want to live safely and well at home as they age",[1860],{"type":371,"attrs":1861},{"href":1862,"uuid":53,"anchor":53,"custom":1863,"target":374,"linktype":375},"https://static1.squarespace.com/static/5c2fa7b03917eed9b5a436d8/t/65b9aab2aa98045d41111da0/1706666677745/2023+NIA+Ageing+in+Canada+Survey.pdf",{},{"text":1865,"type":351},", and it benefits the healthcare system by reducing the strain on long-term care, emergency rooms, and care partners. These goals are at the heart of ",{"text":1867,"type":351,"marks":1868},"Enabling Aging in Place",[1869],{"type":371,"attrs":1870},{"href":1871,"uuid":1872,"anchor":53,"custom":1873,"target":424,"linktype":425,"story":1874},"/programs/enabling-aging-in-place","55ec5ec1-cdad-4ca3-8923-16d512d9201d",{},{"name":1867,"id":1875,"uuid":1872,"slug":1876,"url":1877,"full_slug":1877,"_stopResolving":299},123451159434422,"enabling-aging-in-place","programs/enabling-aging-in-place",{"text":1879,"type":351},", Healthcare Excellence Canada’s newest ",{"text":1881,"type":351,"marks":1882},"collaborative",[1883],{"type":371,"attrs":1884},{"href":1885,"uuid":1886,"anchor":53,"custom":1887,"target":424,"linktype":425,"story":1888},"/updates/join-a-community-of-organizations-enabling-older-adults-to-age-in-place","f1aaeaba-936c-480c-b470-c4c1f9939580",{},{"name":1889,"id":1890,"uuid":1886,"slug":1891,"url":1892,"full_slug":1892,"_stopResolving":299},"Join a community of organizations enabling older adults to age in place",123415766549619,"join-a-community-of-organizations-enabling-older-adults-to-age-in-place","updates/join-a-community-of-organizations-enabling-older-adults-to-age-in-place",{"text":1894,"type":351},".",{"type":15,"attrs":1896,"content":1897},{"textAlign":53},[1898,1900,1907],{"text":1899,"type":351},"Enabling Aging in Place helps health and social service organizations develop, adopt, and expand programs for older adults, allowing them to age at home with the support they need. The collaborative uses an ",{"text":1901,"type":351,"marks":1902},"asset-based community development",[1903],{"type":371,"attrs":1904},{"href":1905,"uuid":53,"anchor":53,"custom":1906,"target":374,"linktype":375},"https://www.nurturedevelopment.org/asset-based-community-development/",{},{"text":1908,"type":351}," (ABCD) approach, meaning teams plan solutions based on community strengths and the perspectives of older adults and their care partners.",{"type":15,"attrs":1910,"content":1912},{"textAlign":1911},"left",[1913],{"text":1914,"type":351},"Since the launch of the collaborative, HEC has supported 27 teams in readiness initiatives and preparing implementation and evaluation plans. With phase one now complete, many teams have entered phase two of the collaborative. This blog shares how three teams from different geographies and settings are approaching their programs. They are moving from planning to implementation to support older adults and care partners in aging well at home.",{"type":394,"attrs":1916,"content":1917},{"level":396,"textAlign":1911},[1918],{"text":1919,"type":351,"marks":1920},"Strengthening Navigation Support",[1921],{"type":415},{"type":15,"attrs":1923,"content":1924},{"textAlign":1911},[1925,1927,1934],{"text":1926,"type":351},"In northern British Columbia, individuals with declining health will benefit from expanded navigation support through the Terrace Regional Hospice Network’s (TRHN) Nav-CARE program (",{"text":1928,"type":351,"marks":1929},"Navigation: Connecting, Advocating, Resourcing, Engaging",[1930],{"type":371,"attrs":1931},{"href":1932,"uuid":53,"anchor":53,"custom":1933,"target":374,"linktype":284},"https://a-ca.storyblok.com/f/850807391887861/e3b2a2f59c/nav-care-case-study-accessible-en.pdf",{},{"text":1935,"type":351},"). The geographic isolation of this area and limited resources can make it difficult at times for individuals to access health and social care services, however, TRHN and its dedicated team of volunteer navigators are effectively enhancing access to health and social care services by leveraging their strong community connections and resourcefulness.",{"type":15,"attrs":1937,"content":1938},{"textAlign":1911},[1939],{"text":1940,"type":351},"Volunteer navigators play a crucial role in supporting individuals with declining health by helping them locate local services, assist in transportation, re-engage in hobbies, provide guidance for important decisions, and alleviate feelings of loneliness and anxiety. Their efforts are vital in ensuring these individuals receive comprehensive support that enhances their quality of life.",{"type":15,"attrs":1942,"content":1943},{"textAlign":1911},[1944],{"text":1945,"type":351},"TRHN is set to expand its programs in the region, which includes offering Nav-CARE and volunteer training to local high school cooperative education students, fostering intergenerational connections. Additionally, the organization will onboard and train new volunteers and extend Nav-CARE and volunteer training to Indigenous communities, encouraging local volunteers to support aging in place. These initiatives aim to improve the quality of life for older adults with declining health through expanded support and innovative approaches.",{"type":394,"attrs":1947,"content":1948},{"level":790,"textAlign":1911},[1949],{"text":1950,"type":351,"marks":1951},"Why It Matters",[1952],{"type":415},{"type":15,"attrs":1954,"content":1955},{"textAlign":1911},[1956],{"text":1957,"type":351},"These supports offer relational care and accompaniment to older adults with declining health, who often require complex care from various sectors of the health and social care systems. The Nav-CARE program’s expansion underscores the importance of community-based support and the positive impact it can have on the lives of those in need.",{"type":394,"attrs":1959,"content":1960},{"level":396,"textAlign":1911},[1961],{"text":1962,"type":351,"marks":1963},"Islanders Helping Islanders",[1964],{"type":415},{"type":15,"attrs":1966,"content":1967},{"textAlign":1911},[1968],{"text":1969,"type":351},"British Columbia’s rural, ferry-dependent communities of Hornby Island and Denman Island have unique demographic characteristics. These communities, compared to provincial data, have a higher proportion of residents over the age of 65, who have lower incomes and live independently. Aging in place is supported by the strong community bonds, even though hospitals, assisted living facilities and long-term care are located 3.5 hours away by ferry on Vancouver Island.",{"type":15,"attrs":1971,"content":1972},{"textAlign":1911},[1973],{"text":1974,"type":351},"Hornby Denman Health will be expanding its Senior Services Program to include rapid services for short-term illnesses, reliable daily task assistance for complex issues and additional support for palliative care – offerings that are expected to benefit 150 community members. Their expanded services will help people with a new illness or returning from the hospital by providing them with care packages that include educational materials and information about local supports as well as handmade gifts from community members. For younger older adults, a quarterly event series will encourage early planning related to issues of aging, death and dying and providing quality information on rights, choices, local care options and tools for maintaining independence.",{"type":394,"attrs":1976,"content":1977},{"level":790,"textAlign":1911},[1978],{"text":1950,"type":351,"marks":1979},[1980],{"type":415},{"type":15,"attrs":1982,"content":1983},{"textAlign":1911},[1984],{"text":1985,"type":351},"Together, these enhancements and new offerings will help older adults recover from short-term illnesses and provide ongoing support from the onset of life-limiting conditions through to end of life so community members can live at home, in their community, longer.",{"type":394,"attrs":1987,"content":1988},{"level":396,"textAlign":1911},[1989],{"text":1990,"type":351,"marks":1991},"Fostering Community Connection",[1992],{"type":415},{"type":15,"attrs":1994,"content":1995},{"textAlign":1911},[1996],{"text":1997,"type":351},"A new day program tailored to the needs of the Toronto’s Ismaili Muslim community aims to reduce isolation in homebound older adults with mild to moderate cognitive decline while lessening care partner burnout.",{"type":15,"attrs":1999,"content":2000},{"textAlign":1911},[2001],{"text":2002,"type":351},"The implementation team is focusing on participants who live within a 15-minute drive of Toronto’s Don Mills and Eglinton Road intersection.  More than three-quarters of the population in this central northeast part of the city belong to racialized communities, and there is a diverse Muslim population with three Jamatkhanas—spaces for gathering and worship—serving as community hubs.",{"type":15,"attrs":2004,"content":2005},{"textAlign":1911},[2006],{"text":2007,"type":351},"Led by Generations Toronto, the program will foster social connections and a sense of belonging in a way that is sensitive to culture and language. Implementation will include creating a selection and intake process as well as a referral program in partnership with other community organizations. Community partnerships and paid private support will allow the team to pilot transportation options as well as days and times for the program with the goal of reducing barriers for participants to get to and from the program location. Staff and volunteers will be recruited along with a community advisory group of diverse stakeholders to ensure the program meets the evolving needs of all involved and maintains a client-centred approach.",{"type":394,"attrs":2009,"content":2010},{"level":790,"textAlign":1911},[2011],{"text":1950,"type":351,"marks":2012},[2013],{"type":415},{"type":15,"attrs":2015,"content":2016},{"textAlign":1911},[2017],{"text":2018,"type":351},"In addition to the intention to promote physical wellness, cognitive stimulation, social engagement and navigational support, the program also provides caregivers with respite, so they have the energy and ability to offer quality care and delaying the need for long-term care.",{"type":15,"attrs":2020,"content":2021},{"textAlign":1911},[2022],{"text":2023,"type":351},"In conclusion, community-built and community-integrated solutions are essential for supporting older adults to age well at home. By leveraging community strengths and incorporating the insights of older adults and their care partners, initiatives in Northern British Columbia, Hornby Island, Denman Island and Toronto have effectively transitioned from planning to implementation. These tailored approaches address unique needs by leveraging community assets to foster stronger relationships, reduce isolation and provide crucial support. As these programs evolve, they will improve the quality of life for older adults and ease the burden on the healthcare system, making aging in place a viable option for many across Canada.",{"type":15,"attrs":2025,"content":2026},{"textAlign":1911},[2027,2029,2042],{"text":2028,"type":351},"Enabling Aging in Place is part of HEC’s work to reimagine ",{"text":2030,"type":351,"marks":2031},"care of older adults with health and social needs",[2032],{"type":371,"attrs":2033},{"href":2034,"uuid":2035,"anchor":53,"custom":2036,"target":424,"linktype":425,"story":2037},"/about-us/our-strategy","11dc12df-642c-41f2-8ded-5fc599e84e2f",{},{"name":2038,"id":2039,"uuid":2035,"slug":2040,"url":2041,"full_slug":2041,"_stopResolving":299},"Our Strategy",134433951389266,"our-strategy","about-us/our-strategy",{"text":2043,"type":351},". This initiative is also aligned with shared federal, provincial/territorial and municipal efforts to help people living in Canada age with dignity, closer to home.",{"type":15,"attrs":2045,"content":2046},{"textAlign":1911},[2047,2049,2056],{"text":2048,"type":351},"If you have questions about the Enabling Aging in Place collaborative, please contact ",{"text":2050,"type":351,"marks":2051},"EAIP-FVCS@hec-esc.ca",[2052],{"type":371,"attrs":2053},{"href":2050,"uuid":53,"anchor":53,"custom":2054,"target":374,"linktype":2055},{},"email",{"text":1894,"type":351},{"id":16,"cta":2058,"_uid":2064,"items":2065,"title":837,"component":2068},[2059],{"_uid":2060,"link":2061,"label":1867,"component":2063},"8d8e627f-74dc-42ea-b415-f6b18e2f742c",{"id":1872,"url":16,"linktype":425,"fieldtype":809,"cached_url":1877,"story":2062},{"name":1867,"id":1875,"uuid":1872,"slug":1876,"url":1877,"full_slug":1877,"_stopResolving":299},"simple-link","80e6287d-a0a2-4c89-947d-b7c4cd6d48c6",[2066,2067],"d1a0ccab-fd83-4a8d-9a1b-154ef057dba2","efb02f61-6d53-4d27-9131-5e6eefcc8c80","slider-redirection",[115,122,129,150,143],"community-built-solutions-to-aging-well-at-home","updates/community-built-solutions-to-aging-well-at-home",-7320,[],{"parent_slug":295,"umbraco_path":2075,"umbraco_uuid":2076},"/HealthcareExcellenceCanada/News/CommunityBuiltSolutionsToAgingWellAtHome","34b799f5-0cb5-4c30-ab36-5a55deb07129","9dcb1d2e-c6dc-4c82-b573-a58d6833b205","2025-12-15T17:38:53.153Z",[],[2081],{"path":2082,"name":2083,"lang":308,"published":299},"actualites-et-perspectives/des-solutions-communautaires-pour-favoriser-le-vieillir-chez-soi","Des solutions communautaires pour favoriser le vieillir chez soi",{"name":2085,"created_at":2086,"published_at":2087,"updated_at":2088,"id":2089,"uuid":2090,"content":2091,"slug":2225,"full_slug":2226,"sort_by_date":53,"position":2227,"tag_list":2228,"is_startpage":286,"parent_id":300,"meta_data":2229,"group_id":2232,"first_published_at":2233,"release_id":53,"lang":292,"path":53,"alternates":2234,"default_full_slug":2226,"translated_slugs":2235},"New Healthcare Excellence Canada program will enhance quality and safety of long-term care","2025-12-15T17:38:53.899Z","2026-02-26T02:36:48.968Z","2026-02-26T02:36:48.988Z",123415486116920,"58e5866b-9b13-46ac-82bd-b83e2344f05b",{"seo":2092,"_uid":2094,"hero":2095,"types":2109,"topics":2110,"Noindex":286,"content":2111,"audience":2224,"component":529},{"title":2085,"plugin":331,"description":2093},"Healthcare Excellence Canada is supporting up to 240 long-term care homes in all 10 provinces to implement projects focused on fostering a healthy work environment to deliver safer, higher quality person-centred care.","d125ae4a-2576-488b-8d42-71ae67113869",[2096],{"_uid":2097,"date":2098,"image":2099,"title":2085,"author":16,"component":344,"description":2102},"f2ecea8f-b89c-45cb-af7b-9a2592ec456e","2023-01-31 00:00",{"id":2100,"filename":2101,"fieldtype":284},114299768029119,"https://a-ca.storyblok.com/f/850807391887861/bedaae1f0c/2022-program-tiles-ltc.png",{"type":12,"content":2103},[2104],{"type":15,"attrs":2105,"content":2106},{"textAlign":53},[2107],{"text":2108,"type":351},"A new Healthcare Excellence Canada program will enable a healthy long-term care workforce to provide person-centred care and accelerate progress towards the new National Long-Term Care Services standard.",[253],[106,76],[2112],{"_uid":2113,"content":2114,"component":527},"8c3db598-73fb-474f-aebf-387fac4f4baf",[2115],{"_uid":2116,"content":2117,"component":526},"b18fccc5-da97-49cc-a7e8-f79d209bccc8",{"type":12,"content":2118},[2119,2147,2152,2157,2162,2171,2176],{"type":15,"attrs":2120,"content":2121},{"textAlign":53},[2122,2124,2137,2139,2145],{"text":2123,"type":351},"Following an open call for applications in fall 2022, Healthcare Excellence Canada’s ",{"text":2125,"type":351,"marks":2126},"Reimagining LTC: Enabling a Healthy Workforce to Provide Person-Centred Care",[2127],{"type":371,"attrs":2128},{"href":2129,"uuid":2130,"anchor":53,"custom":2131,"target":424,"linktype":425,"story":2132},"/programs/reimagining-ltc","940f2fdc-7a78-4749-acb8-14fd90d06467",{},{"name":2133,"id":2134,"uuid":2130,"slug":2135,"url":2136,"full_slug":2136,"_stopResolving":299},"Reimagining LTC",123451171984567,"reimagining-ltc","programs/reimagining-ltc",{"text":2138,"type":351}," program is supporting up to 240 long-term care homes in all 10 provinces to implement projects focused on fostering a healthy work environment to deliver safer, higher quality person-centred care. The program will enable participating teams to accelerate efforts to align with the new ",{"text":2140,"type":351,"marks":2141},"National Long-Term Care Services standard",[2142],{"type":371,"attrs":2143},{"href":2144,"uuid":53,"anchor":53,"custom":53,"target":374,"linktype":375},"https://longtermcarestandards.ca/",{"text":2146,"type":351}," released by the Health Standards Organization today.",{"type":15,"attrs":2148,"content":2149},{"textAlign":53},[2150],{"text":2151,"type":351},"“Improving the well-being and safety of people living and working in long-term care is a focus of the new national standards being launched today,” said Jennifer Zelmer, President and CEO of Healthcare Excellence Canada. “We look forward to working with them, the Health Standards Organization and other partners to enable better care for everyone.”",{"type":15,"attrs":2153,"content":2154},{"textAlign":53},[2155],{"text":2156,"type":351},"The new national Long-Term Care Services standard focuses on promoting good governance, upholding resident-centred care and enabling a meaningful quality of life for residents, ensuring high-quality and safe care, fostering a healthy and competent workforce, and promoting a culture of quality improvement and learning across long-term care homes.",{"type":15,"attrs":2158,"content":2159},{"textAlign":53},[2160],{"text":2161,"type":351},"“The goal of the new standard is to ensure that the people who call long-term care settings their home receive the high quality of care they need and deserve,” said Leslee Thompson, CEO of the Health Standards Organization. “Healthcare Excellence Canada’s programming will support long-term care homes across Canada to move this guidance into action.”",{"type":15,"attrs":2163,"content":2164},{"textAlign":53},[2165,2169],{"text":2166,"type":351,"marks":2167},"Reimagining LTC: Enabling a Healthy Workforce to Provide Person-Centred Care ",[2168],{"type":798},{"text":2170,"type":351},"builds on earlier programming that supported long-term care and retirement homes to respond to COVID-19 and build capacity to implement quality improvement projects.",{"type":15,"attrs":2172,"content":2173},{"textAlign":53},[2174],{"text":2175,"type":351},"For more information:",{"type":649,"content":2177},[2178,2189,2202],{"type":406,"content":2179},[2180],{"type":15,"attrs":2181,"content":2182},{"textAlign":53},[2183],{"text":2184,"type":351,"marks":2185},"Read the Government of Canada’s news release",[2186],{"type":371,"attrs":2187},{"href":2188,"uuid":53,"anchor":53,"custom":53,"target":374,"linktype":375},"https://www.canada.ca/en/health-canada/news/2023/01/statement-by-ministers-duclos-and-khera-on-long-term-care-standards.html",{"type":406,"content":2190},[2191],{"type":15,"attrs":2192,"content":2193},{"textAlign":53},[2194,2196],{"text":2195,"type":351},"Learn more about ",{"text":2125,"type":351,"marks":2197},[2198],{"type":371,"attrs":2199},{"href":2129,"uuid":2130,"anchor":53,"custom":2200,"target":424,"linktype":425,"story":2201},{},{"name":2133,"id":2134,"uuid":2130,"slug":2135,"url":2136,"full_slug":2136,"_stopResolving":299},{"type":406,"content":2203},[2204],{"type":15,"attrs":2205,"content":2206},{"textAlign":53},[2207,2209,2222],{"text":2208,"type":351},"Register for ",{"text":2210,"type":351,"marks":2211},"Reimagining LTC webinar series ",[2212],{"type":371,"attrs":2213},{"href":2214,"uuid":2215,"anchor":53,"custom":2216,"target":424,"linktype":425,"story":2217},"/resources/webinar-series-reimagining-ltc","abb1289b-5e6c-4db3-a936-99e9630d77be",{},{"name":2218,"id":2219,"uuid":2215,"slug":2220,"url":2221,"full_slug":2221,"_stopResolving":299},"Webinar Series: Reimagining LTC",131177932539296,"webinar-series-reimagining-ltc","resources/webinar-series-reimagining-ltc",{"text":2223,"type":351},"to explore topics related to people in the workforce and person-centred care",[143,129,150,115],"new-healthcare-excellence-canada-program-will-enhance-quality-and-safety-of-long-term-care","updates/new-healthcare-excellence-canada-program-will-enhance-quality-and-safety-of-long-term-care",-7340,[],{"parent_slug":295,"umbraco_path":2230,"umbraco_uuid":2231},"/HealthcareExcellenceCanada/News/longTermCare","36dc07db-5ab9-4c38-b008-847d4a227a84","b30f2d30-9c7f-4d59-8c17-2a0efab2a17a","2025-12-15T17:38:53.972Z",[],[2236],{"path":2237,"name":2238,"lang":308,"published":299},"actualites-et-perspectives/un-nouveau-programme-d-excellence-en-sante-canada-ameliorera-la-qualite-et-la-securite-des-soins-de-longue-duree","Un nouveau programme d’Excellence en santé Canada améliorera la qualité et la sécurité des soins de longue durée",100,1776087594996]