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(Enhancing Integrated Care Initiative: Establishing a multi-specialty interprofessional team memory clinic in the Greater Saint John region in New Brunswick)","quote",[143,129,136,150,115],"hec-page-update","right-care-challenge-or-enhancing-integrated-care-explore-your-options","updates/right-care-challenge-or-enhancing-integrated-care-explore-your-options",-7360,[],{"parent_slug":295,"umbraco_path":526,"umbraco_uuid":527},"/HealthcareExcellenceCanada/News/RightCareChallengeOrEnhancingIntegratedCareExploreYourOptions","37716359-f836-48a4-884f-cdc13ec1d56f","185e3806-422e-4f2e-a89b-905eb791c7fb","2025-12-15T17:38:55.021Z",[],[532],{"path":533,"name":534,"lang":308,"published":299},"actualites-et-perspectives/defi-soins-appropries-ou-renforcer-les-soins-integres-quelle-initiative-choisir","Défi Soins appropriés ou Renforcer les soins intégrés : quelle initiative choisir?",{"name":536,"created_at":537,"published_at":538,"updated_at":539,"id":540,"uuid":541,"content":542,"slug":833,"full_slug":834,"sort_by_date":53,"position":835,"tag_list":836,"is_startpage":286,"parent_id":300,"meta_data":837,"group_id":840,"first_published_at":841,"release_id":53,"lang":292,"path":53,"alternates":842,"default_full_slug":834,"translated_slugs":843},"Safe care is compassionate care","2025-12-15T17:38:55.904Z","2026-02-26T02:34:20.085Z","2026-02-26T02:34:20.114Z",123415494321210,"8383a4c1-494c-4c44-8d0b-c573a354dd95",{"seo":543,"_uid":545,"hero":546,"types":562,"topics":563,"Noindex":286,"content":564,"audience":832,"component":520},{"title":536,"plugin":331,"description":544},"During Canadian Patient Safety Week 2024, Healthcare Excellence Canada hosted a webinar with a group of panelists to talk about safer care in the community and focused on the importance of compassionate care. Read on to find out more about this promising practice.","037f14c9-fcaf-4997-9c17-9ed4f8ad0ffb",[547],{"_uid":548,"date":549,"image":550,"title":536,"author":555,"component":343,"description":556},"43c1382c-eed4-436d-9813-79a2846ae494","2025-07-02 00:00",{"id":551,"alt":552,"title":16,"source":16,"filename":553,"copyright":16,"fieldtype":284,"meta_data":554},114295282068294,"Two people sitting closely, one placing their hand on the other's for comfort. The focus is on their hands, conveying warmth and support.","https://a-ca.storyblok.com/f/850807391887861/2aad78bb1b/compassion.png",{"alt":552,"title":16,"source":16,"copyright":16},"Émilie Sabourin, Andrea Piché, Micheline St-Hilaire",{"type":12,"content":557},[558],{"type":15,"attrs":559,"content":560},{"textAlign":53},[561],{"text":544,"type":351},[246],[46,76,69],[565],{"_uid":566,"content":567,"component":500},"1c8f399c-c0fe-4ceb-9350-022d8f35783a",[568],{"_uid":569,"content":570,"component":499},"259e2e18-0070-45d8-a383-c25b9b68e105",{"type":12,"content":571},[572,577,582,587,603,608,620,625,630,635,640,676,681,686,691,702,711,720,729,734,739,744,749,789,795],{"type":423,"attrs":573,"content":574},{"level":425,"textAlign":53},[575],{"text":576,"type":351},"What is compassionate care?",{"type":15,"attrs":578,"content":579},{"textAlign":53},[580],{"text":581,"type":351},"Compassionate care means taking the time to understand people, with no judgment, in order to provide the support they really need—emotional, physical, social, spiritual or practical.",{"type":15,"attrs":583,"content":584},{"textAlign":53},[585],{"text":586,"type":351},"Simply put, think of compassionate care as the ability to show compassion and empathy—feelings that drive a real desire to help and take action to provide safer care and respond to what’s most important to the person.",{"type":15,"attrs":588,"content":589},{"textAlign":53},[590,592,601],{"text":591,"type":351},"In the words of Andrea Piché, from Healthcare Excellence Canada, compassionate care is “care that both is safe and feels safe.” For ",{"text":593,"type":351,"marks":594},"Actionmarguerite’",[595],{"type":377,"attrs":596},{"href":597,"uuid":53,"anchor":53,"custom":598,"target":599,"linktype":600},"https://www.actionmarguerite.ca/home/",{},"_blank","url",{"text":602,"type":351},"s Micheline St-Hilaire, compassionate care is “the ability to be fully present to find ways to lessen pain in this world. It’s about being compassionate to yourself and to others, and also within your organization.”",{"type":423,"attrs":604,"content":605},{"level":425,"textAlign":53},[606],{"text":607,"type":351},"Why does compassionate care lead to safer care?",{"type":15,"attrs":609,"content":610},{"textAlign":53},[611,613,618],{"text":612,"type":351},"Delivering safer care means taking all kinds of harm into consideration. Providers historically have paid more attention to physical harm (such as falls, bed sores and medication errors), but harm is much more than just physical in nature.",{"text":614,"type":351,"marks":615},"1",[616],{"type":617},"superscript",{"text":619,"type":351},"It also includes psychological, spiritual and financial harm, all of which we must factor into a safer care approach.",{"type":15,"attrs":621,"content":622},{"textAlign":53},[623],{"text":624,"type":351},"Compassionate care is a way to provide safer care, in that it allows for trust to be built between care providers and the person receiving care. By being genuine in both words and actions, showing interest and empathy and taking the time to get to know the person, care providers create an environment where they feel heard and safe. This trust enables a more authentic sharing of needs and concerns, which can then be explored together.",{"type":15,"attrs":626,"content":627},{"textAlign":53},[628],{"text":629,"type":351},"Care providers who know and understand the person better can make better decisions to support them and provide them with safer care.",{"type":423,"attrs":631,"content":632},{"level":425,"textAlign":53},[633],{"text":634,"type":351},"How to practice compassionate care?",{"type":15,"attrs":636,"content":637},{"textAlign":53},[638],{"text":639,"type":351},"Micheline St-Hilaire says that the most important thing is that, “before you can be kind to others, you first have to be kind to yourself.” Self-compassion allows you to have a healthier relationship with yourself and with others. Before being empathic to others, you have to be kind to yourself, support yourself and listen to your own pain.",{"type":15,"attrs":641,"content":642},{"textAlign":53},[643,645,650,664,668,670,674],{"text":644,"type":351},"A compassionate approach requires taking the time to talk to others to understand their history, needs and fears. ",{"text":646,"type":351,"marks":647},"It’s about ",[648],{"type":649},"bold",{"text":651,"type":351,"marks":652},"understanding what a good day looks like ",[653,663],{"type":377,"attrs":654},{"href":655,"uuid":656,"anchor":53,"custom":657,"target":382,"linktype":383,"story":658},"/programs/enabling-aging-in-place","55ec5ec1-cdad-4ca3-8923-16d512d9201d",{},{"name":659,"id":660,"uuid":656,"slug":661,"url":662,"full_slug":662,"_stopResolving":299},"Enabling Aging in Place",123451159434422,"enabling-aging-in-place","programs/enabling-aging-in-place",{"type":649},{"text":665,"type":351,"marks":666},"for them.",[667],{"type":649},{"text":669,"type":351},"It’s about figuring out what they can do by themselves and what they need a bit of external help with (doing “with” and “for”",{"text":671,"type":351,"marks":672},"2",[673],{"type":617},{"text":675,"type":351},"). It’s about building a relationship of trust to break down the barriers to care and services. It’s about showing compassion to allow them to tell you what they need, and listening without judgment, rather than imposing your will on them.",{"type":15,"attrs":677,"content":678},{"textAlign":53},[679],{"text":680,"type":351},"And sometimes, it takes courage. Courage to do what needs to be done, to try something different. To eliminate the barriers and to challenge the status quo, to meet people where they are and to give them what they really need.",{"type":423,"attrs":682,"content":683},{"level":425,"textAlign":53},[684],{"text":685,"type":351},"What does compassionate care look like?",{"type":15,"attrs":687,"content":688},{"textAlign":53},[689],{"text":690,"type":351},"Compassionate care can take different forms. For example:",{"type":692,"content":693},"bullet_list",[694],{"type":695,"content":696},"list_item",[697],{"type":15,"attrs":698,"content":699},{"textAlign":53},[700],{"text":701,"type":351},"Referring people to the right community, social or health services.",{"type":692,"content":703},[704],{"type":695,"content":705},[706],{"type":15,"attrs":707,"content":708},{"textAlign":53},[709],{"text":710,"type":351},"Helping them find support within their own community (such as aid groups or organizations and help from students or volunteers).",{"type":692,"content":712},[713],{"type":695,"content":714},[715],{"type":15,"attrs":716,"content":717},{"textAlign":53},[718],{"text":719,"type":351},"Helping them access services by supporting them along the process or coordinating things for them (such as finding a snow removal service or signing them up for a food bank).",{"type":692,"content":721},[722],{"type":695,"content":723},[724],{"type":15,"attrs":725,"content":726},{"textAlign":53},[727],{"text":728,"type":351},"Helping them move on or move forward.",{"type":15,"attrs":730,"content":731},{"textAlign":53},[732],{"text":733,"type":351},"Here is an example of what compassionate care could look like:",{"type":15,"attrs":735,"content":736},{"textAlign":53},[737],{"text":738,"type":351},"George is a 76-year-old man who lost his wife to cancer three years ago. He has diabetes and sometimes has trouble walking and preparing his meals. In a recent appointment with Lana, his dietician, he mentioned he’d lost a bit of his appetite. In taking the time to talk to him, Lana understood that his appetite issues were driven by a feeling of loneliness. She used an empathic approach and took the time to ask questions about his friends and family. As the conversation went on, George’s mood began to lift. Before the appointment ended, he said he was going to put together a breakfast with his friends and family in the coming days. Lana asked him if he would share how this went in their next appointment, and wrote down his plans in his chart, as a reminder to check in. She also told him about a group of older people in the neighborhood, who met every two weeks at a coffee shop to catch up and play cards. George asked to know more about the group.",{"type":15,"attrs":740,"content":741},{"textAlign":53},[742],{"text":743,"type":351},"In this example, you can see that kindness can be shown just by creating a space that nurtures genuine conversation. There are many clinical solutions to appetite loss but, sometimes, a kind conversation is truly the best medicine.",{"type":423,"attrs":745,"content":746},{"level":425,"textAlign":53},[747],{"text":748,"type":351},"Five key ingredients for compassionate care",{"type":750,"attrs":751,"content":753},"ordered_list",{"order":752},1,[754,761,768,775,782],{"type":695,"content":755},[756],{"type":15,"attrs":757,"content":758},{"textAlign":53},[759],{"text":760,"type":351},"Practice self-compassion. Are you as kind to yourself as you are to other people?",{"type":695,"content":762},[763],{"type":15,"attrs":764,"content":765},{"textAlign":53},[766],{"text":767,"type":351},"Be flexible. Do you have or can you offer the support needed to do what needs to be done?",{"type":695,"content":769},[770],{"type":15,"attrs":771,"content":772},{"textAlign":53},[773],{"text":774,"type":351},"Understand what matters for a person. What does a good day look like for them?",{"type":695,"content":776},[777],{"type":15,"attrs":778,"content":779},{"textAlign":53},[780],{"text":781,"type":351},"Get off the beaten path. Who else can help them? Who or what service can you connect them with?",{"type":695,"content":783},[784],{"type":15,"attrs":785,"content":786},{"textAlign":53},[787],{"text":788,"type":351},"Be brave. Responding to a person’s needs may require you to rethink and adapt conventional policies and methods. If what they need runs counter to a policy, can the policy be adapted?",{"type":423,"attrs":790,"content":792},{"level":791,"textAlign":53},3,[793],{"text":794,"type":351},"References",{"type":750,"attrs":796,"content":797},{"order":752},[798,819],{"type":695,"content":799},[800],{"type":15,"attrs":801,"content":802},{"textAlign":53},[803,805,817],{"text":804,"type":351},"Healthcare Excellence Canada, ",{"text":806,"type":351,"marks":807},"Rethinking Patient Safety",[808],{"type":377,"attrs":809},{"href":810,"uuid":811,"anchor":53,"custom":812,"target":382,"linktype":383,"story":813},"/resources/rethinking-patient-safety","3469e084-177f-495d-a5ec-7a7882bb627e",{},{"name":806,"id":814,"uuid":811,"slug":815,"url":816,"full_slug":816,"_stopResolving":299},113881326087952,"rethinking-patient-safety","resources/rethinking-patient-safety",{"text":818,"type":351},", October 2023",{"type":695,"content":820},[821],{"type":15,"attrs":822,"content":823},{"textAlign":53},[824,826],{"text":825,"type":351},"Ageing in Place (Four Modes of Change). Copyright ©2024, Cormac Russell, ",{"text":827,"type":351,"marks":828},"nurturedevelopment.org",[829],{"type":377,"attrs":830},{"href":831,"uuid":53,"anchor":53,"custom":53,"target":599,"linktype":600},"https://www.healthcareexcellence.ca/umbraco/nurturedevelopment.org",[115,143,122,129,136,150,157],"safe-care-is-compassionate-care","updates/safe-care-is-compassionate-care",-7380,[],{"parent_slug":295,"umbraco_path":838,"umbraco_uuid":839},"/HealthcareExcellenceCanada/News/SafeCareIsCompassionateCare","3c67e4ec-4c93-48ec-a084-cd016d648ab1","7dc121ab-68f1-467c-9af8-9f5480aafc97","2025-12-15T17:38:55.976Z",[],[844],{"path":845,"name":846,"lang":308,"published":299},"actualites-et-perspectives/une-approche-bienveillante-pour-des-soins-plus-surs","Une approche bienveillante pour des soins plus sûrs",{"name":848,"created_at":849,"published_at":850,"updated_at":851,"id":852,"uuid":853,"content":854,"slug":986,"full_slug":987,"sort_by_date":53,"position":988,"tag_list":989,"is_startpage":286,"parent_id":300,"meta_data":990,"group_id":993,"first_published_at":994,"release_id":53,"lang":292,"path":53,"alternates":995,"default_full_slug":987,"translated_slugs":996},"Healthcare Excellence Canada welcomes two new Directors to its Board","2025-12-15T17:38:56.949Z","2026-02-26T02:30:53.396Z","2026-02-26T02:30:53.427Z",123415498609723,"a81044d3-6568-4dc1-9c86-447a41a6510b",{"Seo":855,"seo":859,"_uid":861,"hero":862,"types":878,"topics":879,"Noindex":286,"content":880,"audience":985,"component":520},[856],{"_uid":857,"Noindex":286,"component":858},"c3d71fe0-d475-43db-9507-0c2b7c4befbc","Seo settings",{"title":848,"plugin":331,"description":860},"Today we’re announcing the election of two new Directors to serve on our Board of Directors. Antoine Désilets and Antoine Groulx were elected during the annual general meeting on September 25.","5852df5b-241d-4404-9094-1a25ec59b372",[863],{"_uid":864,"date":865,"image":866,"title":848,"author":16,"component":343,"description":871},"af01a0de-83d1-4160-bf97-c2883507fab1","2024-09-26 00:00",{"id":867,"alt":868,"focus":16,"title":848,"source":16,"filename":869,"copyright":16,"fieldtype":284,"meta_data":870},114295366982515,"Antoine Désilets and Antoine Groulx","https://a-ca.storyblok.com/f/850807391887861/fd48678b12/2024-newboard-web-website.png",{"alt":868,"title":848,"source":16,"copyright":16},{"type":12,"content":872},[873],{"type":15,"attrs":874,"content":875},{"textAlign":53},[876],{"text":877,"type":351},"Meet the two leaders joining Healthcare Excellence Canada’s Board of Directors.",[253],[76],[881],{"_uid":882,"content":883,"component":500},"b1f0eec9-aaf4-4dd4-a6bb-b79a97819ea3",[884],{"_uid":885,"content":886,"component":499},"0706d8fe-f994-4237-809b-926d622be96a",{"type":12,"content":887},[888,908,913,929,934,939,944,949,954,959,975,980],{"type":15,"attrs":889,"content":890},{"textAlign":53},[891,893,906],{"text":892,"type":351},"Today we’re announcing the election of two new Directors to serve on our ",{"text":894,"type":351,"marks":895},"Board of Directors",[896],{"type":377,"attrs":897},{"href":898,"uuid":899,"anchor":53,"custom":900,"target":382,"linktype":383,"story":901},"/about-us/our-leading-teams/","7974c774-a395-414c-9de7-950b6daea060",{},{"name":902,"id":903,"uuid":899,"slug":904,"url":905,"full_slug":905,"_stopResolving":299},"Our Leadership",113881405013800,"our-leadership","about-us/our-leadership/",{"text":907,"type":351},". Antoine Désilets and Antoine Groulx were elected during the annual general meeting on September 25.",{"type":15,"attrs":909,"content":910},{"textAlign":53},[911],{"text":912,"type":351},"Meet the new Directors:",{"type":692,"content":914},[915,922],{"type":695,"content":916},[917],{"type":15,"attrs":918,"content":919},{"textAlign":53},[920],{"text":921,"type":351},"Antoine Désilets is the Executive Director of the Société Santé en français. He also serves on the Boards of the Centre d’appui et de prevention and the Vanier Community Service Centre.",{"type":695,"content":923},[924],{"type":15,"attrs":925,"content":926},{"textAlign":53},[927],{"text":928,"type":351},"Antoine Groulx is a family physician, clinical leader, and full professor at Université Laval. He has served on a variety of Boards, including the College of Family Physicians of Canada and the Collège québécois des médecins de famille.",{"type":15,"attrs":930,"content":931},{"textAlign":53},[932],{"text":933,"type":351},"“Since 2011, my professional career has been dedicated to advancing equity in healthcare,” says Antoine Désilets. “I hope to bring this experience to the table and support HEC’s commitment to culturally safe and equitable care for everyone in Canada.”",{"type":15,"attrs":935,"content":936},{"textAlign":53},[937],{"text":938,"type":351},"“By joining the Board of Directors of HEC, I hope to continue supporting improvements in our healthcare systems, particularly by giving patients and citizens a genuine role as partners,” says Antoine Groulx.",{"type":423,"attrs":940,"content":941},{"level":425,"textAlign":53},[942],{"text":943,"type":351},"Welcoming new expertise",{"type":15,"attrs":945,"content":946},{"textAlign":53},[947],{"text":948,"type":351},"“I’m excited to welcome both Antoine Désilets and Antoine Groulx as new members of HEC’s Board,” says Board Chair Blair O’Neill. “HEC’s governance will no doubt benefit from Antoine Désilets’ experience working in community organizations using grassroots approaches and the perspectives on quality and safety that Antoine Groulx has gained as a physician, researcher and health leader.”",{"type":423,"attrs":950,"content":951},{"level":425,"textAlign":53},[952],{"text":953,"type":351},"Thanking our outgoing directors",{"type":15,"attrs":955,"content":956},{"textAlign":53},[957],{"text":958,"type":351},"The Board extends its gratitude to two outgoing Directors for their service:",{"type":692,"content":960},[961,968],{"type":695,"content":962},[963],{"type":15,"attrs":964,"content":965},{"textAlign":53},[966],{"text":967,"type":351},"Sue Owen, the President and CEO of Impreza Consulting, a boutique consultancy focused on strategy, patient experience and executive facilitation. She joined the Canadian Patient Safety Institute’s Board prior to HEC’s creation and served as Vice-Chair since last year.",{"type":695,"content":969},[970],{"type":15,"attrs":971,"content":972},{"textAlign":53},[973],{"text":974,"type":351},"David Price, a health system improvement and patient safety champion and co-founder of the not-for-profit organization Greg’s Wings. He joined HEC’s inaugural Board in 2021, contributing a patient partner perspective to the organization’s governance.",{"type":15,"attrs":976,"content":977},{"textAlign":53},[978],{"text":979,"type":351},"“The Board and HEC as a whole are grateful to both Sue and David for their valuable contributions and commitment to our mandate over the last several years,” says Blair O’Neill.",{"type":15,"attrs":981,"content":982},{"textAlign":53},[983],{"text":984,"type":351},"HEC’s volunteer Board of Directors is a diverse group of leaders, all passionate about improving healthcare with – and for – everyone in Canada.",[115,143,122,129,136,150,157],"healthcare-excellence-canada-welcomes-two-new-directors-to-its-board","updates/healthcare-excellence-canada-welcomes-two-new-directors-to-its-board",-7400,[],{"parent_slug":295,"umbraco_path":991,"umbraco_uuid":992},"/HealthcareExcellenceCanada/News/HealthcareExcellenceCanadaWelcomesTwoNewDirectorsToItsBoard","3d9d7ad7-f743-4363-8d37-8f7827038365","d5e291d6-60f6-4b5a-8a48-07436d56887e","2025-12-15T17:38:57.023Z",[],[997],{"path":998,"name":999,"lang":308,"published":299},"actualites-et-perspectives/le-conseil-d-administration-d-excellence-en-sante-canada-accueille-deux-nouveaux-membres","Le conseil d’administration d’Excellence en santé Canada accueille deux nouveaux membres",{"name":1001,"created_at":1002,"published_at":1003,"updated_at":1004,"id":1005,"uuid":1006,"content":1007,"slug":1134,"full_slug":1135,"sort_by_date":53,"position":1136,"tag_list":1137,"is_startpage":286,"parent_id":300,"meta_data":1138,"group_id":1141,"first_published_at":1142,"release_id":53,"lang":292,"path":53,"alternates":1143,"default_full_slug":1135,"translated_slugs":1144},"Kindness in the Cloud: Reducing online harassment of healthcare professionals, together","2025-12-15T17:38:57.956Z","2026-02-26T02:29:18.126Z","2026-02-26T02:29:18.142Z",123415502742588,"e29f4f17-fee6-48af-82d1-3da34a4f9a9f",{"Seo":1008,"seo":1011,"_uid":1013,"hero":1014,"types":1029,"topics":1030,"Noindex":286,"content":1031,"audience":1133,"component":520},[1009],{"_uid":1010,"Noindex":286,"component":858},"62508442-9fa9-49a1-b847-86b1ea860423",{"title":1001,"plugin":331,"description":1012},"At Healthcare Excellence Canada, we’ve been putting together resources for dealing with online harassment (below) that we hope will be useful for those affected and their allies. I hope that you haven’t experienced this problem personally, but if you have – or you know someone who has – we hope that you’ll find useful tools and advice in this collection.","cff38362-6f0e-48d8-91f3-05401769bd7f",[1015],{"_uid":1016,"date":1017,"image":1018,"title":1001,"author":1021,"component":343,"description":1022},"5f982c10-01ea-4326-bf10-3bdb4985681f","2021-12-14 00:00",{"id":1019,"filename":1020,"fieldtype":284},114295279999813,"https://a-ca.storyblok.com/f/850807391887861/746c4084c2/jz-newsblock-12.png","Jennifer Zelmer",{"type":12,"content":1023},[1024],{"type":15,"attrs":1025,"content":1026},{"textAlign":53},[1027],{"text":1028,"type":351},"At Healthcare Excellence Canada, we’ve been putting together resources for dealing with online harassment (below) that we hope will be useful for those affected and their allies. We hope that you haven’t experienced this problem personally, but if you have – or you know someone who has – we hope that you’ll find useful tools and advice in this collection.",[246],[84,25],[1032,1057],{"_uid":1033,"content":1034,"component":500},"cdbb3a55-82b5-46dd-bf75-0533dcdbf257",[1035],{"_uid":1036,"content":1037,"component":499},"38a25d18-6823-4451-9c5e-a554630885d8",{"type":12,"content":1038},[1039,1044],{"type":15,"attrs":1040,"content":1041},{"textAlign":53},[1042],{"text":1043,"type":351},"Remember banging pots and pans to show solidarity with front-line workers early in the pandemic? Or the messages of thanks drawn in chalk on sidewalks? In the last few days, cute drawings from kids thanking COVID vaccination teams have also been brightening my Twitter feed.",{"type":15,"attrs":1045,"content":1046},{"textAlign":53},[1047,1049,1055],{"text":1048,"type":351},"At the same time, there’s a dark side. In recent months, we’ve been witnessing a worrying escalation of online and offline threats and harassment of healthcare professionals, with women and racialized people targeted disproportionately. Many people working in healthcare have also put their own physical and mental health at risk while caring for others. They’ve endured a difficult journey over the course of the pandemic, evident in high levels of stress and experiencing symptoms of burnout. And the safety of the people who work in healthcare and patient safety are deeply intertwined, as the ",{"text":1050,"type":351,"marks":1051},"World Health Organization ",[1052],{"type":377,"attrs":1053},{"href":1054,"uuid":53,"anchor":53,"custom":53,"target":599,"linktype":600},"https://www.who.int/campaigns/world-patient-safety-day/2020",{"text":1056,"type":351},"recognized in 2020.",{"id":16,"_uid":1058,"items":1059,"title":1119,"component":1120,"description":1121},"9c89e7ec-430d-4ce6-9d0d-cab54b18f136",[1060,1077,1091,1105],{"_uid":1061,"link":1062,"image":1070,"title":1072,"component":1073,"description":1074},"397e6944-a7f6-47a7-9aa0-c196279f1cad",[1063],{"_uid":1064,"link":1065,"label":1068,"component":1069},"afdd569d-7089-455e-abb0-36a4703cb45e",{"id":16,"url":1066,"target":599,"linktype":600,"fieldtype":1067,"cached_url":1066},"https://www.ccohs.ca/oshanswers/psychosocial/cyberbullying.html","multilink","Internet Harassment or Cyberbullying ","simple-link-only",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":1071},{},"Canadian Centre for Occupational Health and Safety","ressources-redirection-item",{"type":12,"content":1075},[1076],{"type":15},{"_uid":1078,"link":1079,"image":1085,"title":1087,"component":1073,"description":1088},"8faed5f1-55aa-4344-919a-31f6e261d99b",[1080],{"_uid":1081,"link":1082,"label":1084,"component":1069},"a831137b-c4f2-4693-a86e-dc673101bf7c",{"id":16,"url":1083,"target":599,"linktype":600,"fieldtype":1067,"cached_url":1083},"https://www.cma.ca/physician-wellness-hub","Wellness Hub ",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":1086},{},"Canadian Medical Association",{"type":12,"content":1089},[1090],{"type":15},{"_uid":1092,"link":1093,"image":1099,"title":1101,"component":1073,"description":1102},"67d2b22f-412a-402f-843a-1e09f1f960e6",[1094],{"_uid":1095,"link":1096,"label":1098,"component":1069},"6e136147-8d9d-483b-9c37-0d885722929e",{"id":16,"url":1097,"target":599,"linktype":600,"fieldtype":1067,"cached_url":1097},"https://www.cbc.ca/radio/thecurrent/the-current-for-nov-19-2021-1.6255168","Episode addressing threats to clinicians during the pandemic ",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":1100},{},"CBC Current",{"type":12,"content":1103},[1104],{"type":15},{"_uid":1106,"link":1107,"image":1113,"title":1115,"component":1073,"description":1116},"e70ebc33-2b16-4eb7-bec4-96dddd074464",[1108],{"_uid":1109,"link":1110,"label":1112,"component":1069},"d8d32894-efdb-4be4-8b48-facb5c5562d6",{"id":16,"url":1111,"target":599,"linktype":600,"fieldtype":1067,"cached_url":1111},"https://rnao.ca/bpg/guidelines/preventing-violence-harassment-and-bullying-against-health-workers","Preventing Violence, Harassment and Bullying Against Health Workers ",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":1114},{},"Registered Nurses  Association of Ontario - Best Practice Guideline",{"type":12,"content":1117},[1118],{"type":15},"How can we move forward, together?","ressources-redirection",{"type":12,"content":1122},[1123,1128],{"type":15,"attrs":1124,"content":1125},{"textAlign":53},[1126],{"text":1127,"type":351},"Beyond clanging pots and pans, there are opportunities to support the safety of healthcare professionals in tangible ways. Legislative and policy innovations are in progress at several levels, along with efforts to encourage social media companies to implement concrete action plans to address harassment online. In addition, there are actions that we can take as individuals and organizations.",{"type":15,"attrs":1129,"content":1130},{"textAlign":53},[1131],{"text":1132,"type":351},"At Healthcare Excellence Canada, we’ve been putting together resources for dealing with online harassment (below) that we hope will be useful for those affected and their allies. I hope that you haven’t experienced this problem personally, but if you have – or you know someone who has – I hope that you’ll find useful tools and advice in this collection.",[143,129,150],"kindness-in-the-cloud-reducing-online-harassment-of-healthcare-professionals-together","updates/kindness-in-the-cloud-reducing-online-harassment-of-healthcare-professionals-together",-7420,[],{"parent_slug":295,"umbraco_path":1139,"umbraco_uuid":1140},"/HealthcareExcellenceCanada/News/KindnessInTheCloudReducingOnlineHarassmentOfHealthcareProfessionalsTogether","40394047-1c7a-462d-8bda-5b5ff7aec71a","f12f5a1a-e687-4ded-974f-5b93fc830e68","2025-12-15T17:38:58.190Z",[],[1145],{"path":1146,"name":1147,"lang":308,"published":299},"actualites-et-perspectives/la-gentillesse-dans-le-nuage-reduire-le-harcelement-des-professionnels-de-la-sante-sur-internet-ensemble","La gentillesse dans le nuage : réduire le harcèlement des professionnels de la santé sur Internet, ensemble",{"name":1149,"created_at":1150,"published_at":1151,"updated_at":1152,"id":1153,"uuid":1154,"content":1155,"slug":1469,"full_slug":1470,"sort_by_date":53,"position":1471,"tag_list":1472,"is_startpage":286,"parent_id":300,"meta_data":1473,"group_id":1476,"first_published_at":1477,"release_id":53,"lang":292,"path":53,"alternates":1478,"default_full_slug":1470,"translated_slugs":1479},"More Than a Framework: Supporting Patient Engagement in Action","2025-12-15T17:38:59.189Z","2026-02-21T18:44:28.382Z","2026-02-21T18:44:28.413Z",123415507776573,"8ec99155-ddbf-4f28-8a6b-4416f9b0eab9",{"seo":1156,"_uid":1158,"hero":1159,"types":1169,"topics":1170,"Noindex":286,"content":1171,"audience":1468,"component":520},{"title":1149,"plugin":331,"description":1157},"Patient engagement resources are everywhere — but finding a tool that’s actually used by both staff and patient partners is far more rare. This blog outlines the ways Healthcare Excellence Canada embeds patient, caregiver and community perspectives into our programming, activities and initiatives.","267b35ab-7913-4c62-82bd-6cb612553abb",[1160],{"_uid":1161,"date":1162,"image":1163,"title":1149,"author":16,"component":343,"description":1168},"bd2a7276-797b-47f4-b311-d22d3a887e38","2025-08-25 00:00",{"id":1164,"alt":1165,"title":16,"source":16,"filename":1166,"copyright":16,"fieldtype":284,"meta_data":1167},114295712410547,"Photos of Sydney Graham, Caregiver and Engagement Specialist; Terry Wilde, Patient Partner; Brett Baumback, Quality Improvement Project Lead, Alberta College of Pharmacy","https://a-ca.storyblok.com/f/850807391887861/c0a3260160/730x487-pseframework.png",{"alt":1165,"title":16,"source":16,"copyright":16},"Patient engagement resources are everywhere — but finding a tool that’s actually used by both staff and patient partners is far more rare.",[246],[32],[1172,1223,1239],{"_uid":1173,"content":1174,"component":500},"69561c39-899e-4b49-a734-49554d54e13e",[1175],{"_uid":1176,"content":1177,"component":499},"7e924062-4797-4a22-9026-7826cd658e64",{"type":12,"content":1178},[1179,1184,1218],{"type":423,"attrs":1180,"content":1181},{"level":425,"textAlign":53},[1182],{"text":1183,"type":351},"A framework built together",{"type":15,"attrs":1185,"content":1186},{"textAlign":53},[1187,1189,1202,1204,1216],{"text":1188,"type":351},"Healthcare Excellence Canada (HEC) saw the need to make its engagement practices consistent and transparent. This led to the development of ",{"text":1190,"type":351,"marks":1191},"HEC’s Patient Engagement Framework",[1192],{"type":377,"attrs":1193},{"href":1194,"uuid":1195,"anchor":53,"custom":1196,"target":382,"linktype":383,"story":1197},"/resources/healthcare-excellence-canada-s-patient-engagement-framework","0c77aac4-81f8-4d0c-ae93-46ff0c1d6c7b",{},{"name":1198,"id":1199,"uuid":1195,"slug":1200,"url":1201,"full_slug":1201,"_stopResolving":299},"Healthcare Excellence Canada’s Patient Engagement Framework",113880307133925,"healthcare-excellence-canada-s-patient-engagement-framework","resources/healthcare-excellence-canada-s-patient-engagement-framework",{"text":1203,"type":351},", a process co-led by Patient Partners on staff at HEC. The framework was shaped in collaboration with patient partners from the HEC Patient Partner Network, interest holders from across the country and HEC staff. The framework provides clear guidance on how we engage, along with an accompanying ",{"text":1205,"type":351,"marks":1206},"Patient Partner Recognition Guide",[1207],{"type":377,"attrs":1208},{"href":1209,"uuid":1210,"anchor":53,"custom":1211,"target":382,"linktype":383,"story":1212},"/resources/patient-partner-recognition-guide","3275e967-d8a7-4e08-ad2f-f11a218f1164",{},{"name":1205,"id":1213,"uuid":1210,"slug":1214,"url":1215,"full_slug":1215,"_stopResolving":299},113880495468057,"patient-partner-recognition-guide","resources/patient-partner-recognition-guide",{"text":1217,"type":351}," that aligns with the framework and was co-developed with patient partners. The framework and recognition guide have also supported other organizations across Canada in their engagement efforts.",{"type":15,"attrs":1219,"content":1220},{"textAlign":53},[1221],{"text":1222,"type":351},"The Framework started with a commitment: to codesign a tool that fits HEC’s context, brings our ‘fit for purpose’ approach to life, and keeps the voices of patients, caregivers and communities at the centre of everything we do.",{"id":16,"_uid":1224,"items":1225,"component":518},"bec1e25a-5fca-4968-9ec6-aac8bb2ddd6a",[1226],{"_uid":1227,"image":1228,"quote":1230,"author":1237,"component":516,"author_title":1238},"03d2a51b-1191-4c1a-a51f-7516f21d619b",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":1229},{},{"type":12,"content":1231},[1232],{"type":15,"attrs":1233,"content":1234},{"textAlign":53},[1235],{"text":1236,"type":351},"Engagement isn’t just about inviting patients to the table — it’s about co-creating the table together. The HEC Patient Engagement Framework reflects what’s possible when we listen deeply, design intentionally, and work in partnership with patients, families and caregivers. It’s a tool grounded in evidence and shaped by lived experience — and that’s what makes it truly fit for purpose.","Denise McCuaig","Executive Director, Healthcare Transformation and Capacity Building, Healthcare Excellence Canada",{"id":16,"_uid":1240,"content":1241,"component":500},"89be5a32-9149-4e06-b18a-a9d07df63974",[1242],{"_uid":1243,"content":1244,"component":499},"f98fad29-e305-40c1-95bb-8d487711efa6",{"type":12,"content":1245},[1246,1251,1256,1261,1266,1271,1276,1289,1294,1299,1304,1309,1322,1327,1332,1337,1350,1355,1360,1365,1370,1375,1380,1385,1390,1395,1408,1413,1418,1423,1428,1433,1438,1443,1448,1453],{"type":423,"attrs":1247,"content":1248},{"level":425,"textAlign":53},[1249],{"text":1250,"type":351},"Shaped by real experience",{"type":15,"attrs":1252,"content":1253},{"textAlign":53},[1254],{"text":1255,"type":351},"Patients ultimately experience the impacts of engagement efforts, making them the best measure of a framework’s effectiveness. If a framework doesn’t work in real life practice, it isn’t useful. Ongoing input was sought from three different rounds of input from patient partners.",{"type":15,"attrs":1257,"content":1258},{"textAlign":53},[1259],{"text":1260,"type":351},"Patient partner, Terry Wilde, who helped codesign the framework, says the process was just as important as the final product.",{"type":15,"attrs":1262,"content":1263},{"textAlign":53},[1264],{"text":1265,"type":351},"“It was a wonderful experience. Everybody was included. Everybody was listened to. HEC was open to feedback, including the areas that needed to be improved,” explains Terry.",{"type":15,"attrs":1267,"content":1268},{"textAlign":53},[1269],{"text":1270,"type":351},"Terry highlights why it’s important to clearly set expectations up front so patient partners know how they’ll be involved.",{"type":423,"attrs":1272,"content":1273},{"level":425,"textAlign":53},[1274],{"text":1275,"type":351},"From ‘levels’ to ‘ways’",{"type":15,"attrs":1277,"content":1278},{"textAlign":53},[1279,1281,1287],{"text":1280,"type":351},"As part of the development of the framework, patient partners reviewed the International Association for Public Participation’s ",{"text":1282,"type":351,"marks":1283},"(IAP2) Spectrum of Public Engagement",[1284],{"type":377,"attrs":1285},{"href":1286,"uuid":53,"anchor":53,"custom":53,"target":599,"linktype":600},"https://cdn.ymaws.com/www.iap2.org/resource/resmgr/pillars/iap2_spectrum_2024.pdf",{"text":1288,"type":351}," – a common framework used before HEC created its own.",{"type":15,"attrs":1290,"content":1291},{"textAlign":53},[1292],{"text":1293,"type":351},"Partners raised an important point: the IAP2 Spectrum’s linear design can feel like a hierarchy, with some forms of engagement seen as less valuable. This feedback shaped HEC’s approach. The new Framework uses a circular model and talks about ‘ways’ of engaging instead of ‘levels’.",{"type":15,"attrs":1295,"content":1296},{"textAlign":53},[1297],{"text":1298,"type":351},"This shift reflects HEC’s belief that no single approach is better than another – all forms of engagement hold value when chosen purposefully.",{"type":423,"attrs":1300,"content":1301},{"level":425,"textAlign":53},[1302],{"text":1303,"type":351},"Language that leads",{"type":15,"attrs":1305,"content":1306},{"textAlign":53},[1307],{"text":1308,"type":351},"“The words in the HEC Framework are very purposeful. I love the language that talks about leading,” remarks Sydney Graham, a caregiver and engagement specialist.",{"type":15,"attrs":1310,"content":1311},{"textAlign":53},[1312,1314,1320],{"text":1313,"type":351},"In 2023, Sydney spoke at Children’s Healthcare Canada Annual Conference. Flip the Script: High Performing Health Systems for Kids, a ",{"text":1315,"type":351,"marks":1316},"national conference ",[1317],{"type":377,"attrs":1318},{"href":1319,"uuid":53,"anchor":53,"custom":53,"target":599,"linktype":600},"https://childhealthcan2024.eventscribe.net/agenda.asp",{"text":1321,"type":351},"about family engagement. Her presentation included HEC’s Patient Engagement Framework.",{"type":15,"attrs":1323,"content":1324},{"textAlign":53},[1325],{"text":1326,"type":351},"“Most frameworks don’t go far enough to identify that patients and caregivers can be leaders,” Sydney says. It was the word leadership in HEC’s framework that made it a stand-out for her.",{"type":15,"attrs":1328,"content":1329},{"textAlign":53},[1330],{"text":1331,"type":351},"“I’ve never seen any other resource talk so clearly about leadership and that’s amazing. Patients and caregivers are the experts, and organizations should be looking to them for leadership and guidance,” she firmly asserts.",{"type":423,"attrs":1333,"content":1334},{"level":425,"textAlign":53},[1335],{"text":1336,"type":351},"Putting it into practice",{"type":15,"attrs":1338,"content":1339},{"textAlign":53},[1340,1342,1348],{"text":1341,"type":351},"Staff who work for healthcare organizations find the framework practical too. Brett Baumback is the quality improvement project lead at the ",{"text":1343,"type":351,"marks":1344},"Alberta College of Pharmacy (ACP)",[1345],{"type":377,"attrs":1346},{"href":1347,"uuid":53,"anchor":53,"custom":53,"target":599,"linktype":600},"https://abpharmacy.ca/",{"text":1349,"type":351},". ACP is a regulatory body mandated to protect the public.",{"type":15,"attrs":1351,"content":1352},{"textAlign":53},[1353],{"text":1354,"type":351},"“As a healthcare organization, we exist to serve patients. When you provide real opportunities to bring patients along, you open up a whole new world that you didn't have insight into before,” Brett says.",{"type":15,"attrs":1356,"content":1357},{"textAlign":53},[1358],{"text":1359,"type":351},"With patient partner Melissa Sheldrick as co-chair, ACP committed to co-leading a continuous quality improvement patient working group, which provides input to a new drug error management program.",{"type":15,"attrs":1361,"content":1362},{"textAlign":53},[1363],{"text":1364,"type":351},"A terms of reference and best practice guide were created to support the group. Both documents referenced HEC’s Patient Engagement Framework.",{"type":15,"attrs":1366,"content":1367},{"textAlign":53},[1368],{"text":1369,"type":351},"“Patient engagement was new to me,” admits Brett. “It can be scary to not know where to even start. The HEC Framework simplifies engagement and helps ACP translate our needs to patient partners.”",{"type":15,"attrs":1371,"content":1372},{"textAlign":53},[1373],{"text":1374,"type":351},"Brett did not choose how to engage in a vacuum; the patient working group collaboratively identified their method of engagement from the framework. They landed on a hybrid style between ‘involve’ and ‘collaborate’, depending on the work they are doing.",{"type":15,"attrs":1376,"content":1377},{"textAlign":53},[1378],{"text":1379,"type":351},"“The framework defines not only what patients can offer us, but what ACP gives back in return so that engagement is fulfilling and meaningful.” Brett emphasizes that HEC’s framework supports mutual expectations between patient partners and staff and offers accountability for all involved.",{"type":423,"attrs":1381,"content":1382},{"level":425,"textAlign":53},[1383],{"text":1384,"type":351},"Spreading ideas across Canada",{"type":15,"attrs":1386,"content":1387},{"textAlign":53},[1388],{"text":1389,"type":351},"The Provincial Health Services Authority (PHSA) in British Columbia is another organization that recognized the need to set clear expectations with patient and family partners.",{"type":15,"attrs":1391,"content":1392},{"textAlign":53},[1393],{"text":1394,"type":351},"Margo Dent is a family partner who works with PHSA. “I come at things from a collaborative approach,” explains Margo. “It is not us against them. Partnerships are powerful.”",{"type":15,"attrs":1396,"content":1397},{"textAlign":53},[1398,1400,1406],{"text":1399,"type":351},"Margo was involved when PHSA created their own ",{"text":1401,"type":351,"marks":1402},"Patient and Family Engagement Framework",[1403],{"type":377,"attrs":1404},{"href":1405,"uuid":53,"anchor":53,"custom":53,"target":599,"linktype":600},"http://www.phsa.ca/about-site/Documents/PHSA%20Patient%20and%20Family%20Engagement%20Framework.pdf",{"text":1407,"type":351},". Their framework is tailored for patients and families in British Columbia and draws upon HEC’s framework.",{"type":15,"attrs":1409,"content":1410},{"textAlign":53},[1411],{"text":1412,"type":351},"“To do good engagement, there has to be intentionality,” explains Kathryn Proudfoot, Senior Director, Patient Experience and Partnerships at PHSA.",{"type":15,"attrs":1414,"content":1415},{"textAlign":53},[1416],{"text":1417,"type":351},"PHSA adapted existing resources with feedback from patients, caregivers and Indigenous partners. These partners were engaged at a symposium, in focus groups and through online feedback.",{"type":15,"attrs":1419,"content":1420},{"textAlign":53},[1421],{"text":1422,"type":351},"“We certainly used HEC’s work, as they provide strong leadership in the space of patient engagement,” adds Kathryn.",{"type":15,"attrs":1424,"content":1425},{"textAlign":53},[1426],{"text":1427,"type":351},"Margo encourages other organizations to take existing resources like HEC’s Patient Engagement Framework and use them at the local level to support meaningful engagement.",{"type":15,"attrs":1429,"content":1430},{"textAlign":53},[1431],{"text":1432,"type":351},"“It takes more time to engage patients,” she admits, “but the return on investment is worth it.”",{"type":15,"attrs":1434,"content":1435},{"textAlign":53},[1436],{"text":1437,"type":351},"Terry Wilde echoes Margo’s sentiment. “The framework is a great tool for new patient partners. When I was starting in this work, I wish that other organizations would have used it, so I had a clearer idea what to expect as a partner. Healthcare Excellence Canada really is the gold standard in patient engagement in Canada,” he concludes.",{"type":423,"attrs":1439,"content":1440},{"level":425,"textAlign":53},[1441],{"text":1442,"type":351},"More than a framework",{"type":15,"attrs":1444,"content":1445},{"textAlign":53},[1446],{"text":1447,"type":351},"So, when is a framework more than just a framework? When patients and staff use it to build real partnerships and trust. The HEC Patient Engagement Framework is ready for you — use it as it is or adapt it to your needs. Together, we can build stronger relationships and create bigger impact.",{"type":15,"attrs":1449,"content":1450},{"textAlign":53},[1451],{"text":1452,"type":351},"Ready to strengthen your engagement practices?",{"type":692,"content":1454},[1455],{"type":695,"content":1456},[1457],{"type":15,"attrs":1458,"content":1459},{"textAlign":53},[1460,1462],{"text":1461,"type":351},"Explore the ",{"text":1463,"type":351,"marks":1464},"Patient Engagement Framework",[1465],{"type":377,"attrs":1466},{"href":1194,"uuid":1195,"anchor":53,"custom":381,"target":382,"linktype":383,"story":1467},{"name":1198,"id":1199,"uuid":1195,"slug":1200,"url":1201,"full_slug":1201,"_stopResolving":299},[122,143,129,150],"more-than-a-framework-supporting-patient-engagement-in-action","updates/more-than-a-framework-supporting-patient-engagement-in-action",-7440,[],{"parent_slug":295,"umbraco_path":1474,"umbraco_uuid":1475},"/HealthcareExcellenceCanada/News/MoreThanAFrameworkSupportingPatientEngagementInAction","40d8569c-2433-4088-bce9-b77a6eabc0d9","b33ca4c0-dfe8-4299-bffb-3e54798e3711","2025-12-15T17:38:59.251Z",[],[1480],{"path":1481,"name":1482,"lang":308,"published":299},"actualites-et-perspectives/plus-qu-un-cadre-une-action-concrete-en-faveur-de-l-engagement-des-patients","Plus qu’un cadre — une action concrète en faveur de l’engagement des patients",{"name":1484,"created_at":1485,"published_at":1486,"updated_at":1487,"id":1488,"uuid":1489,"content":1490,"slug":1655,"full_slug":1656,"sort_by_date":53,"position":1657,"tag_list":1658,"is_startpage":286,"parent_id":300,"meta_data":1659,"group_id":1662,"first_published_at":1663,"release_id":53,"lang":292,"path":53,"alternates":1664,"default_full_slug":1656,"translated_slugs":1665},"Why appropriateness matters in virtual care","2025-12-15T17:39:01.725Z","2026-02-26T02:23:24.034Z","2026-02-26T02:23:24.062Z",123415518221374,"b46812e0-69f9-4ad9-8a2e-a7ce1ded790c",{"seo":1491,"_uid":1493,"hero":1494,"types":1509,"topics":1510,"Noindex":286,"content":1511,"audience":1654,"component":520},{"title":1484,"plugin":331,"description":1492},"Developing these frameworks is essential for good, shared decision-making among individual clinicians, their teams and their patients, and to help inform policy and regulatory progress.","04834a19-8280-4e33-889a-01767220fadd",[1495],{"_uid":1496,"date":1497,"image":1498,"title":1484,"author":16,"component":343,"description":1503},"b3de937e-a1e4-4c6b-b125-54de9055c91e","2022-11-14 00:00",{"id":1499,"alt":1500,"title":16,"source":16,"filename":1501,"copyright":16,"fieldtype":284,"meta_data":1502},114295316274008,"A person with glasses sits on a sofa, holding a bottle, and pointing at a laptop screen. Colorful geometric shapes frame the image.","https://a-ca.storyblok.com/f/850807391887861/e91a85ae15/20221121-virtualcare-blogheader-virtual-care-1.png",{"alt":1500,"title":16,"source":16,"copyright":16},{"type":12,"content":1504},[1505],{"type":15,"attrs":1506,"content":1507},{"textAlign":53},[1508],{"text":1492,"type":351},[246],[91,76,25],[1512],{"_uid":1513,"content":1514,"component":500},"4d9827ea-046f-4f67-adf1-d6b13212c16e",[1515],{"_uid":1516,"content":1517,"component":499},"de3c8251-0f31-49c7-ab37-567a570f134b",{"type":12,"content":1518},[1519,1524,1529,1534,1541,1556,1561,1566,1571,1576,1581,1586,1591,1596,1603,1620,1625,1630,1635,1640,1645,1650],{"type":15,"attrs":1520,"content":1521},{"textAlign":53},[1522],{"text":1523,"type":351},"Virtual care is on the rise as a growing number of providers use technology to deliver healthcare. The pandemic highlighted many benefits of offering patients care in their home or community, from increased efficiency to improved access.",{"type":15,"attrs":1525,"content":1526},{"textAlign":53},[1527],{"text":1528,"type":351},"But as more care is delivered via video, telephone, email and secure messaging, there’s an increasing need to ensure it’s done appropriately and safely. Primary care providers require tools and competencies to evaluate when and how virtual care should be used in their unique healthcare settings - and to make these decisions in partnership with the patients they support.",{"type":15,"attrs":1530,"content":1531},{"textAlign":53},[1532],{"text":1533,"type":351},"HEC invited care providers working in two different contexts to share their insights on using virtual care, why “appropriateness” matters and ways to address it.",{"type":423,"attrs":1535,"content":1536},{"level":425,"textAlign":53},[1537],{"text":1538,"type":351,"marks":1539},"Using virtual care in group rehabilitation programs",[1540],{"type":649},{"type":15,"attrs":1542,"content":1543},{"textAlign":53},[1544,1546,1548,1554],{"text":1545,"type":351},"Lindsay Hansen and Carolyn MacPhail",{"type":1547},"hard_break",{"text":1549,"type":351,"marks":1550},"Provincial Cardiac and Pulmonary Rehabilitation Programs",[1551],{"type":377,"attrs":1552},{"href":1553,"uuid":53,"anchor":53,"custom":53,"target":599,"linktype":600},"https://www.princeedwardisland.ca/en/information/health-pei/cardiac-and-pulmonary-rehab-programs",{"text":1555,"type":351},", Health PEI",{"type":15,"attrs":1557,"content":1558},{"textAlign":53},[1559],{"text":1560,"type":351},"On Prince Edward Island, 12-week cardiac and pulmonary rehabilitation group programs are available as a complement to medical therapy, focused on patient education and exercise. During the pandemic, these programs were redesigned to be delivered online, and the clinic now runs them in-person and virtually.",{"type":15,"attrs":1562,"content":1563},{"textAlign":53},[1564],{"text":1565,"type":351},"For these programs, one of the biggest benefits of virtual care is improving access. The online option accommodates more participants across a bigger geographical area. It also reduces the time and cost burden to patients, who don’t have to miss as much work or pay for the gas to travel.",{"type":15,"attrs":1567,"content":1568},{"textAlign":53},[1569],{"text":1570,"type":351},"“It definitely serves a big purpose for us, as we run a provincial program. We’ve been able to increase reach significantly to our patient population across the island by engaging in this virtual program,\" said Lindsay Hansen, program lead.",{"type":15,"attrs":1572,"content":1573},{"textAlign":53},[1574],{"text":1575,"type":351},"There are barriers to using virtual care too. Some patients aren’t familiar or comfortable with connecting online or lack access to the right technology. The clinic has to invest resources into equipping patients to use virtual care, from offering education to providing cellular-enabled tablets. Some tests such as spirometry can’t be conducted online and it can be difficult for clinicians to offer hands-on guidance like corrections to inhaler techniques over a screen.",{"type":15,"attrs":1577,"content":1578},{"textAlign":53},[1579],{"text":1580,"type":351},"That’s why appropriateness is about striking a balance. “It’s all very individual as to who is appropriate for virtual care versus who is appropriate for in-person. It’s difficult for us to come up with an exact algorithm,” Hansen said.",{"type":15,"attrs":1582,"content":1583},{"textAlign":53},[1584],{"text":1585,"type":351},"This means providers need to be prepared to evaluate and support the use of virtual care with each individual patient – at the beginning of the care process and often throughout it.",{"type":15,"attrs":1587,"content":1588},{"textAlign":53},[1589],{"text":1590,"type":351},"Clinicians need to know how to determine each patient’s comfort and capability and how to have conversations with patients that build their confidence with virtual care over time. While there is no one-size-fits-all approach, having a checklist of the characteristics of patients who typically benefit from virtual care can help prepare clinicians to evaluate appropriateness, according to Carolyn MacPhail, a manager at Health PEI who oversees the program.",{"type":15,"attrs":1592,"content":1593},{"textAlign":53},[1594],{"text":1595,"type":351},"Clinicians also need to be able to accurately assess what capacity and resources their clinic or practice has in place to help patients connect remotely in a safe and positive way – and what capacity and resources still need to be developed, given how new virtual care is for providers and patients alike.",{"type":423,"attrs":1597,"content":1598},{"level":425,"textAlign":53},[1599],{"text":1600,"type":351,"marks":1601},"Virtual care considerations from a physician",[1602],{"type":649},{"type":15,"attrs":1604,"content":1605},{"textAlign":53},[1606,1612,1614,1615,1617,1618],{"text":1607,"type":351,"marks":1608},"Alex Singer",[1609],{"type":377,"attrs":1610},{"href":1611,"uuid":53,"anchor":53,"custom":53,"target":599,"linktype":600},"https://umanitoba.ca/medicine/faculty-staff/alexander-singer",{"text":1613,"type":351},", MB BCh BAO, CCFP",{"type":1547},{"text":1616,"type":351},"Director, Research and Quality Improvement, Department of Family Medicine at the University of Manitoba",{"type":1547},{"text":1619,"type":351},"Director, Manitoba Primary Care Research Network (MaPCReN)",{"type":15,"attrs":1621,"content":1622},{"textAlign":53},[1623],{"text":1624,"type":351},"Singer is a self-professed “early adopter” who has pioneered and studied the use of technology in primary care delivery for several years. In his view, the pandemic shifted virtual care from being fairly niche to almost routine for many practices within a very short timeframe.",{"type":15,"attrs":1626,"content":1627},{"textAlign":53},[1628],{"text":1629,"type":351},"Given where we are today, he points to the need for primary care providers, governments and regulatory bodies to take stock of what’s been learned and embed emerging evidence and best practices into how virtual care is delivered going forward. This is to avoid it being offered reflexively or without systematically evaluating when it is appropriate.",{"type":15,"attrs":1631,"content":1632},{"textAlign":53},[1633],{"text":1634,"type":351},"“We have to be able to get our heads around doing something that is new and contextual,” Singer said. “I do not think you can codify appropriateness in a list. It has to be a set of principles that are steeped in evidence-based medicine and acknowledge the many gaps we currently have.”",{"type":15,"attrs":1636,"content":1637},{"textAlign":53},[1638],{"text":1639,"type":351},"Evaluating appropriateness is consistent with other overarching principles and competencies related to providing healthcare, such as being able to listen, take an adequate history, and acknowledge patient values and limitations in the available evidence, according to Singer.",{"type":15,"attrs":1641,"content":1642},{"textAlign":53},[1643],{"text":1644,"type":351},"That said, determining appropriateness is also complicated because of the many factors that need to be considered. It can also be resource intensive to deliver well and in partnership with patients, which requires dialogue and engagement.",{"type":15,"attrs":1646,"content":1647},{"textAlign":53},[1648],{"text":1649,"type":351},"Singer says that’s why primary care providers need better frameworks and guidelines that outline what factors should be considered to determine if virtual care is appropriate. These are more useful than prescriptive rules around when to use technology.",{"type":15,"attrs":1651,"content":1652},{"textAlign":53},[1653],{"text":1492,"type":351},[122,150,143,136],"why-appropriateness-matters-in-virtual-care","updates/why-appropriateness-matters-in-virtual-care",-7460,[],{"parent_slug":295,"umbraco_path":1660,"umbraco_uuid":1661},"/HealthcareExcellenceCanada/News/WhyAppropriatenessMattersInVirtualCare","416cda30-2205-4c5e-98b9-0287def1d33c","4b3d680c-8437-4ccf-80af-368e4bd53763","2025-12-15T17:39:01.962Z",[],[1666],{"path":1667,"name":1668,"lang":308,"published":299},"actualites-et-perspectives/l-importance-de-la-pertinence-dans-les-soins-virtuels","L’importance de la pertinence dans les soins virtuels",{"name":1670,"created_at":1671,"published_at":1672,"updated_at":1673,"id":1674,"uuid":1675,"content":1676,"slug":1779,"full_slug":1780,"sort_by_date":53,"position":1781,"tag_list":1782,"is_startpage":286,"parent_id":300,"meta_data":1783,"group_id":1786,"first_published_at":1787,"release_id":53,"lang":292,"path":53,"alternates":1788,"default_full_slug":1780,"translated_slugs":1789},"Patients for Patient Safety Canada embarks on a new chapter as an independent organization","2025-12-15T17:39:03.038Z","2026-02-26T02:22:08.500Z","2026-02-26T02:22:08.520Z",123415523558463,"6b7c6a7c-2043-47a9-a874-9991dbab0c1a",{"seo":1677,"_uid":1679,"hero":1680,"types":1688,"topics":1689,"Noindex":286,"content":1690,"audience":1778,"component":520},{"title":1670,"plugin":331,"description":1678},"Patients for Patient Safety Canada (PFPSC) has marked a new beginning by becoming a not-for-profit organization, effective January 22, 2024. ","771344e3-6545-4f27-abb5-a75dd6e4f58d",[1681],{"_uid":1682,"date":1683,"image":1684,"title":1670,"author":16,"component":343,"description":1687},"0915d82f-e41b-4ec2-ab14-2657f0ee5321","2024-09-06 00:00",{"id":1685,"filename":1686,"fieldtype":284},114295407192968,"https://a-ca.storyblok.com/f/850807391887861/3f594d877c/p4psc-logo.png","Patients for Patient Safety Canada (PFPSC) has marked a new beginning by becoming a not-for-profit organization, effective January 22, 2024. This milestone signifies a significant moment in PFPSC's evolution, highlighting its growth and success in championing patient safety and engagement since its inception with the Canadian Patient Safety Institute (CPSI), now Healthcare Excellence Canada (HEC), in 2006.",[253],[76],[1691],{"_uid":1692,"content":1693,"component":500},"22cea7be-63c1-4691-8555-e0748bd2ac4a",[1694],{"_uid":1695,"content":1696,"component":499},"6a0fadf2-c0bc-47c2-a566-d81c5c257b65",{"type":12,"content":1697},[1698,1703,1708,1713,1736,1741,1746,1751,1756,1767],{"type":15,"attrs":1699,"content":1700},{"textAlign":53},[1701],{"text":1702,"type":351},"The Board of Directors and Executive Director of PFPSC offered the following remarks:",{"type":15,"attrs":1704,"content":1705},{"textAlign":53},[1706],{"text":1707,"type":351},"“This development enables us to build on our past successes, re-ignite the focus on patient safety across the country, and be even more innovative and collaborative. While we look towards the future, we will stay rooted in our lived experiences.",{"type":15,"attrs":1709,"content":1710},{"textAlign":53},[1711],{"text":1712,"type":351},"As the only patient-led Canadian patient safety organization, we will seek partners to work with us as we continue to advance the three high-level objectives we’ve been pursuing for almost two decades:",{"type":692,"content":1714},[1715,1722,1729],{"type":695,"content":1716},[1717],{"type":15,"attrs":1718,"content":1719},{"textAlign":53},[1720],{"text":1721,"type":351},"Prevent harm by promoting safety, prevention, and learning,",{"type":695,"content":1723},[1724],{"type":15,"attrs":1725,"content":1726},{"textAlign":53},[1727],{"text":1728,"type":351},"Support all impacted by a harmful incident to heal, and,",{"type":695,"content":1730},[1731],{"type":15,"attrs":1732,"content":1733},{"textAlign":53},[1734],{"text":1735,"type":351},"Engage patients in improving safety across the healthcare system.",{"type":15,"attrs":1737,"content":1738},{"textAlign":53},[1739],{"text":1740,"type":351},"Our new Board of Directors and Executive Director, along with our dedicated members look forward to engaging with you in advancing our ‘Every Patient Safe’ vision.”",{"type":15,"attrs":1742,"content":1743},{"textAlign":53},[1744],{"text":1745,"type":351},"PFPSC has been instrumental in promoting patient safety in partnership with patients. As the Canadian arm of the World Health Organization's Patients for Patient Safety global network, PFPSC has consistently provided unique perspectives to shape patient safety efforts across the country and beyond.",{"type":15,"attrs":1747,"content":1748},{"textAlign":53},[1749],{"text":1750,"type":351},"Through the dedication of volunteer members, drawing from their own lived experiences of healthcare harm, PFSPC has partnered with healthcare professionals and organizations to drive positive changes within the healthcare system. Their impact extends globally, supporting initiatives aimed at advancing safe care not only in Canada but worldwide.",{"type":15,"attrs":1752,"content":1753},{"textAlign":53},[1754],{"text":1755,"type":351},"“As Patients for Patient Safety Canada embarks on this new chapter, we want to express our thanks for the many contributions their members have made to both the Canadian Patient Safety Institute and Healthcare Excellence Canada,” says Jennifer Zelmer, President and CEO of HEC. “We look forward to continued collaboration with the new organization and individuals with diverse lived experiences to shape a future where everyone in Canada has safe, high-quality healthcare.”",{"type":15,"attrs":1757,"content":1758},{"textAlign":53},[1759,1761],{"text":1760,"type":351},"For more information, visit: ",{"text":1762,"type":351,"marks":1763},"Patients for Patient Safety Canada – Every patient safe | La sécurité pour tous les patients (patients4safety.ca)",[1764],{"type":377,"attrs":1765},{"href":1766,"uuid":53,"anchor":53,"custom":53,"target":599,"linktype":600},"https://www.patients4safety.ca/",{"type":15,"attrs":1768,"content":1769},{"textAlign":53},[1770,1772],{"text":1771,"type":351},"For inquiries about HEC's patient/caregiver/community member network, please email: ",{"text":1773,"type":351,"marks":1774},"patientpartnership-partenariat@hec-esc.ca",[1775],{"type":377,"attrs":1776},{"href":1777,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":600},"mailto:patientpartnership-partenariat@hec-esc.ca",[122],"patients-for-patient-safety-canada-embarks-on-a-new-chapter-as-an-independent-organization","updates/patients-for-patient-safety-canada-embarks-on-a-new-chapter-as-an-independent-organization",-7480,[],{"parent_slug":295,"umbraco_path":1784,"umbraco_uuid":1785},"/HealthcareExcellenceCanada/News/PatientsForPatientSafetyCanadaEmbarksOnANewChapterAsAnIndependentOrganization","45720523-f7ac-46d6-a66e-cf107a9a4a9a","e0a4bd4a-12d0-4917-938d-d3cca5521322","2025-12-15T17:39:03.130Z",[],[1790],{"path":1791,"name":1792,"lang":308,"published":299},"actualites-et-perspectives/patients-pour-la-securite-des-patients-du-canada-ouvre-un-nouveau-chapitre-de-son-histoire-en-tant-qu-organisme-independant","Patients pour la sécurité des patients du Canada ouvre un nouveau chapitre de son histoire en tant qu’organisme indépendant",{"name":1794,"created_at":1795,"published_at":1796,"updated_at":1797,"id":1798,"uuid":1799,"content":1800,"slug":1872,"full_slug":1873,"sort_by_date":53,"position":1874,"tag_list":1875,"is_startpage":286,"parent_id":300,"meta_data":1876,"group_id":1879,"first_published_at":1880,"release_id":53,"lang":292,"path":53,"alternates":1881,"default_full_slug":1873,"translated_slugs":1882},"Healthcare Excellence Canada Elects New Vice-Chair","2025-12-15T17:39:03.960Z","2026-02-26T02:21:20.567Z","2026-02-26T02:21:20.583Z",123415527334976,"d63e5b25-be90-458b-8212-8f14ef2621a2",{"seo":1801,"_uid":1803,"hero":1804,"types":1813,"topics":1814,"Noindex":286,"content":1815,"audience":1871,"component":520},{"title":1794,"plugin":331,"description":1802},"We are pleased to announce that Dr. Gail Tomblin Murphy has recently been elected to the role of Vice Chair on HEC’s Board of Directors.","10366bc7-818b-4b2e-959f-3be889d8e4a4",[1805],{"_uid":1806,"date":1807,"image":1808,"title":1794,"author":16,"component":343,"description":1802},"c5a6fd01-aee4-451f-a264-a5722622269e","2024-11-15 00:00",{"id":1809,"alt":1810,"title":16,"source":16,"filename":1811,"copyright":16,"fieldtype":284,"meta_data":1812},114295437364120,"Photo of Vice-Chair Gail Tomblin Murphy","https://a-ca.storyblok.com/f/850807391887861/13fe243bed/vice-chair-announcement-2024-header-2.png",{"alt":1810,"title":16,"source":16,"copyright":16},[253],[76],[1816],{"_uid":1817,"content":1818,"component":500},"bfdb7bbc-53a0-49ab-bac1-f01906b35b0d",[1819],{"_uid":1820,"content":1821,"component":499},"30881181-b9a6-4189-89a5-b4f8fdfd0820",{"type":12,"content":1822},[1823,1837,1842,1847,1852,1857],{"type":15,"attrs":1824,"content":1825},{"textAlign":53},[1826,1828,1835],{"text":1827,"type":351},"We are pleased to announce that Dr. Gail Tomblin Murphy has recently been elected to the role of Vice Chair on HEC’s ",{"text":894,"type":351,"marks":1829},[1830],{"type":377,"attrs":1831},{"href":1832,"uuid":899,"anchor":53,"custom":1833,"target":382,"linktype":383,"story":1834},"/about-us/our-leadership/",{},{"name":902,"id":903,"uuid":899,"slug":904,"url":905,"full_slug":905,"_stopResolving":299},{"text":1836,"type":351},". Dr. Tomblin Murphy has been a member of the HEC Board of Directors since 2022 and is excited to take on this new role on our board.",{"type":15,"attrs":1838,"content":1839},{"textAlign":53},[1840],{"text":1841,"type":351},"\"I am thrilled to take on the role of Vice-Chair because it presents an incredible opportunity to support HEC's strategic mission of improving the quality of healthcare across Canada. As we navigate the complexities of the healthcare landscape, I am excited to collaborate with a diverse group of leaders, health professionals, and innovators to drive meaningful change,\" she said.",{"type":15,"attrs":1843,"content":1844},{"textAlign":53},[1845],{"text":1846,"type":351},"As an internationally recognized expert in population needs-based approaches to health systems strengthening, workforce planning, evaluation, capacity-building and a leading expert in healthcare innovations, Dr. Tomblin Murphy will bring a wealth of institutional experience to the Vice-Chair role.",{"type":15,"attrs":1848,"content":1849},{"textAlign":53},[1850],{"text":1851,"type":351},"“This role allows me to contribute to shaping strategies that can have a real impact on community health and outcomes, workforce development and strengthening and digital and AI innovations in health systems, which are areas I am deeply passionate about. I am eager to offer fresh perspectives on enhancing integration across the healthcare continuum to better serve diverse populations, and I am excited to work with the HEC team to advance our shared goals \"",{"type":15,"attrs":1853,"content":1854},{"textAlign":53},[1855],{"text":1856,"type":351},"HEC Board Chair, Blair O’Neill warmly welcomed Dr. Tomblin Murphy’s election, stating that he is “delighted to have a healthcare leader with the experience, passion and innovative mindset that Dr. Tomblin Murphy possesses in the Vice-Chair role on our board.”",{"type":15,"attrs":1858,"content":1859},{"textAlign":53},[1860,1862,1869],{"text":1861,"type":351},"HEC’s volunteer ",{"text":1863,"type":351,"marks":1864},"Board of Directors ",[1865],{"type":377,"attrs":1866},{"href":1832,"uuid":899,"anchor":53,"custom":1867,"target":382,"linktype":383,"story":1868},{},{"name":902,"id":903,"uuid":899,"slug":904,"url":905,"full_slug":905,"_stopResolving":299},{"text":1870,"type":351},"is a diverse group of leaders, all passionate about improving healthcare with – and for – everyone in Canada.",[115,143,122,129,136,150,157],"healthcare-excellence-canada-elects-new-vice-chair","updates/healthcare-excellence-canada-elects-new-vice-chair",-7500,[],{"parent_slug":295,"umbraco_path":1877,"umbraco_uuid":1878},"/HealthcareExcellenceCanada/News/HealthcareExcellenceCanadaElectsNewViceChair","48a1e834-6a65-4285-aac4-8a3a0fa252c6","2c21d950-2a43-4347-97cc-982c2bd7902a","2025-12-15T17:39:04.038Z",[],[1883],{"path":1884,"name":1885,"lang":308,"published":299},"actualites-et-perspectives/excellence-en-sante-canada-nomme-la-nouvelle-vice-presidente-de-son-conseil-d-administration","Excellence en santé Canada nomme la nouvelle vice-présidente de son conseil d’administration",{"name":1887,"created_at":1888,"published_at":1889,"updated_at":1890,"id":1891,"uuid":1892,"content":1893,"slug":2040,"full_slug":2041,"sort_by_date":53,"position":2042,"tag_list":2043,"is_startpage":286,"parent_id":300,"meta_data":2044,"group_id":2047,"first_published_at":2048,"release_id":53,"lang":292,"path":53,"alternates":2049,"default_full_slug":2041,"translated_slugs":2050},"Why join the Sparking Change in the Appropriate Use of Antipsychotics (AUA) Awards Program?","2025-12-15T17:39:04.980Z","2026-02-26T02:20:36.498Z","2026-02-26T02:20:36.517Z",123415531512897,"96302e37-3b60-4757-a29c-b70cbae57948",{"Seo":1894,"seo":1897,"_uid":1899,"hero":1900,"types":1909,"topics":1910,"Noindex":286,"content":1911,"audience":2039,"component":520},[1895],{"_uid":1896,"Noindex":286,"component":858},"3e66821e-6e73-49e4-a255-c8fff8b13b4d",{"title":1887,"plugin":331,"description":1898},"Is your long-term care (LTC) home working to reduce antipsychotic use for residents without a diagnosis of psychosis? Whether you’re just getting started or building on existing work, Healthcare Excellence Canada’s (HEC) Sparking Change in the Appropriate Use of Antipsychotics (AUA) Awards Program is designed to make a meaningful impact in your home.","7c9761f4-6d60-47c4-8bf7-40ec901cd49b",[1901],{"_uid":1902,"date":1903,"image":1904,"title":1887,"author":16,"component":343,"description":1898},"a10fd33f-c340-47fb-bc76-cebb156df175","2025-01-20 00:00",{"id":1905,"alt":1906,"title":16,"source":16,"filename":1907,"copyright":16,"fieldtype":284,"meta_data":1908},114300379979863,"Older adult woman with a cane smiles as she receives support from a friendly nurse in blue scrubs, standing in a warmly lit living room.","https://a-ca.storyblok.com/f/850807391887861/70c126c1ef/istock-2161202935.png",{"alt":1906,"title":16,"source":16,"copyright":16},[246],[69,106,76],[1912],{"_uid":1913,"content":1914,"component":500},"feea5f98-d377-4329-92e9-049d9a615eb1",[1915],{"_uid":1916,"content":1917,"component":499},"759594cd-f744-48c5-a39e-33795e553a65",{"type":12,"content":1918},[1919,1941,1946,1951,1971,1976,1996,2001,2006,2011,2016,2021,2026],{"type":15,"attrs":1920,"content":1921},{"textAlign":53},[1922,1924,1939],{"text":1923,"type":351},"Is your long-term care (LTC) home working to reduce antipsychotic use for residents without a diagnosis of psychosis? Whether you’re just getting started or building on existing work, Healthcare Excellence Canada’s (HEC )",{"text":1925,"type":351,"marks":1926},"Sparking Change in the Appropriate Use of Antipsychotics (AUA) Awards Program ",[1927,1937],{"type":377,"attrs":1928},{"href":1929,"uuid":1930,"anchor":53,"custom":1931,"target":382,"linktype":383,"story":1932},"/programs/sparking-change-in-the-appropriate-use-of-antipsychotics-awards-program","a3c98562-a1c5-45cd-9303-9a32020bf25f",{},{"name":1933,"id":1934,"uuid":1930,"slug":1935,"url":1936,"full_slug":1936,"_stopResolving":299},"Sparking Change in the Appropriate Use of Antipsychotics",123451210941630,"sparking-change","programs/sparking-change",{"type":1938},"underline",{"text":1940,"type":351},"is designed to make a meaningful impact in your home.",{"type":423,"attrs":1942,"content":1943},{"level":425,"textAlign":53},[1944],{"text":1945,"type":351},"Why this matters",{"type":15,"attrs":1947,"content":1948},{"textAlign":53},[1949],{"text":1950,"type":351},"Over the past decade, LTC homes across Canada have made important progress in reducing inappropriate antipsychotic use. By focusing on person-centred care strategies to address dementia-related behaviours, these efforts achieved meaningful improvements in quality of care, benefiting residents, care partners and care providers. Between 2014-2015 and 2019-2020, the rate of potentially inappropriate antipsychotic use dropped from 27.2% to 20.2%.",{"type":15,"attrs":1952,"content":1953},{"textAlign":53},[1954,1956,1969],{"text":1955,"type":351},"Unfortunately, the COVID-19 pandemic brought new challenges. Staffing shortages and high turnover made it difficult to sustain progress and ",{"text":1957,"type":351,"marks":1958},"rates of inappropriate use ",[1959],{"type":377,"attrs":1960},{"href":1961,"uuid":1962,"anchor":53,"custom":1963,"target":382,"linktype":383,"story":1964},"/resources/rising-rates-antipsychotic-use-in-canadas-ltc-homes","72b636aa-0a36-45e3-990d-93100b6106db",{},{"name":1965,"id":1966,"uuid":1962,"slug":1967,"url":1968,"full_slug":1968,"_stopResolving":299},"Rising Rates: Antipsychotic Use in Canada's LTC Homes",113880260316637,"rising-rates-antipsychotic-use-in-canadas-ltc-homes","resources/rising-rates-antipsychotic-use-in-canadas-ltc-homes",{"text":1970,"type":351},"have risen in many areas. The Sparking Change in the Appropriate Use of Antipsychotics (AUA) Awards Program aims to build upon the previous success and bring teams across Canada together to improve care.",{"type":423,"attrs":1972,"content":1973},{"level":425,"textAlign":53},[1974],{"text":1975,"type":351},"The AUA approach",{"type":15,"attrs":1977,"content":1978},{"textAlign":53},[1979,1981,1994],{"text":1980,"type":351},"The ",{"text":1982,"type":351,"marks":1983},"AUA approach ",[1984],{"type":377,"attrs":1985},{"href":1986,"uuid":1987,"anchor":53,"custom":1988,"target":382,"linktype":383,"story":1989},"/programs/appropriate-use-of-antipsychotics","599fa17c-123e-4aa8-a600-781d37965f52",{},{"name":1990,"id":1991,"uuid":1987,"slug":1992,"url":1993,"full_slug":1993,"_stopResolving":299},"Appropriate Use of Antipsychotics",123451315324109,"appropriate-use-of-antipsychotics","programs/appropriate-use-of-antipsychotics",{"text":1995,"type":351},"focuses on person-centred care by tailoring strategies to meet the unique needs of each resident. Responsive behaviours are often a result of unmet needs, confusion or frustration due to changes residents are experiencing. By understanding the resident and their family and creating a care plan centred on their specific needs, it’s often possible to reduce or stop using unnecessary antipsychotic medications. The AUA approach is a full team approach and is most successful when all members of the resident’s care team have a common goal, share and review data and support and reinforce each other’s work. By collaborating, teams can improve residents’ quality of life, foster a positive staff culture and strengthen family involvement.",{"type":423,"attrs":1997,"content":1998},{"level":425,"textAlign":53},[1999],{"text":2000,"type":351},"Success stories and impact",{"type":15,"attrs":2002,"content":2003},{"textAlign":53},[2004],{"text":2005,"type":351},"Hundreds of long-term care homes across Canada have made significant progress in reducing inappropriate antipsychotic use through the Appropriate Use of Antipsychotics (AUA) approach. In New Brunswick, 52% of participating residents had their antipsychotic doses reduced or discontinued by 2018. By 2019, over half of participants in Newfoundland and PEI achieved similar outcomes. In Quebec, the OPUS-AP – PEPS initiative now includes all 313 publicly funded long-term care and alternative homes. Recent efforts in British Columbia have expanded this success, with 59% of participating care homes reporting a reduction in antipsychotic use—highlighting the transformative impact of person-centred care.",{"type":423,"attrs":2007,"content":2008},{"level":425,"textAlign":53},[2009],{"text":2010,"type":351},"Program details",{"type":15,"attrs":2012,"content":2013},{"textAlign":53},[2014],{"text":2015,"type":351},"The Sparking Change in AUA Awards Program provides LTC teams with tailored support to reduce inappropriate antipsychotic use and improve person-centred care. Each team is assigned a coach, has access to a comprehensive toolbox of resources and can participate in monthly learning and networking events. The program fosters collaboration, offering opportunities to learn from their peers, share strategies and build on proven approaches. Designed with flexibility and minimal reporting requirements, it equips teams to achieve meaningful improvements in resident care and quality of life.",{"type":15,"attrs":2017,"content":2018},{"textAlign":53},[2019],{"text":2020,"type":351},"Furthermore, all teams participating in the Sparking Change in the Appropriate Use of Antipsychotics Awards Program have the opportunity to win financial prizes. Some of the awards will be evaluation-based, while others will be chosen through random draws. The earlier you register, the more opportunities you have to win. Once your team registers for the program, you will receive an information package with more details on each award opportunity and related scoring criteria, where applicable.",{"type":15,"attrs":2022,"content":2023},{"textAlign":53},[2024],{"text":2025,"type":351},"Whether you’re just starting or already have an initiative in place, this program provides resources to build on your work and drive meaningful change in resident care. Are you ready to spark change?",{"type":15,"attrs":2027,"content":2028},{"textAlign":53},[2029,2031,2037],{"text":2030,"type":351},"Our first financial award",{"text":2032,"type":351,"marks":2033}," ",[2034],{"type":377,"attrs":2035},{"href":2036,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":600},"https://www.healthcareexcellence.ca/en/what-we-do/all-programs/appropriate-use-of-antipsychotics/sparking-change-in-the-appropriate-use-of-antipsychotics/awards-and-key-dates/",{"text":2038,"type":351},"opportunity, the Improvement Plan Award, launches on January 28, 2025! The improvement plan is a tool used to help you begin your quality improvement journey and implement your AUA initiative throughout the program. Register as soon as possible to gain access to the award launch webinar on January 28, coaching sessions and guidance on completing an improvement plan, including exploring change ideas, understanding your aim, identifying your target population and developing relevant measures.",[143,129,150],"why-join-the-sparking-change-in-the-appropriate-use-of-antipsychotics-aua-awards-program","updates/why-join-the-sparking-change-in-the-appropriate-use-of-antipsychotics-aua-awards-program",-7520,[],{"parent_slug":295,"umbraco_path":2045,"umbraco_uuid":2046},"/HealthcareExcellenceCanada/News/WhyJoinTheSparkingChangeInTheAppropriateUseOfAntipsychoticsAUAAwardsProgram","4ae71a7c-ab1e-4bd0-b1cd-6def7d33cebd","71499dcb-2528-4b31-8774-cfcd7ccfb39d","2025-12-15T17:39:05.061Z",[],[2051],{"path":2052,"name":2053,"lang":308,"published":299},"actualites-et-perspectives/pourquoi-participer-au-programme-de-prix-utilisation-appropriee-des-antipsychotiques-uaa-impulser-le-changement","Pourquoi participer au programme de prix Utilisation appropriée des antipsychotiques (UAA) : Impulser le changement?",100,1776087595261]