Resources: Patient Engagement

In response to the COVID-19 pandemic, many healthcare facilities in Canada implemented blanket visitor restriction policies that prohibited essential care partners from entering facilities and partnering in patient care.

These co-developed guiding principles outline HEC’s approach to engaging with patients, caregivers and communities and highlight our dedication to creating an engagement-capable environment.

This virtual learning opportunity aims to build the capacity to be equitable and inclusive in our work as we engage with diverse people with lived experiences.

Read summaries of quality improvement projects implemented by teams participating in LTC Quality Improvement.

This resource offers strategies for inclusive engagement, leveraging community strengths to shape solutions that reflect older adults’ needs, experiences and support long-term impact.

This discussion guide explores a new approach to patient safety where everyone contributes to safer care, and the vital roles of cultural and psychological safety are emphasized.

This framework outlines the ways Healthcare Excellence Canada embeds patient, caregiver and community perspectives into our programming, activities and initiatives.

When we have safety conversations, it changes the way we think about safety. With health systems under strain, it’s more important now than ever.

The Shaping the Future of Care Closer to Home for Older Adults Environmental Scan and Consultation Summary Report summarizes opportunities to reimagine excellence in care for older adults living at home. It brings together the voices of people with lived experience and individuals and organizations working in the home care field, as well as relevant literature and reports.